• Revenue Recognition:  Review and analyze revenue transactions to ensure compliance with accounting standards (e.g., GAAP / IFRS). Analyze contracts and sales agreements to determine proper revenue recognition methods. Apply appropriate revenue recognition criteria based on the nature of products or services delivered.
• Sales Data Analysis & Transactions:  Collect, consolidate, and analyze sales data from various sources, including sales reports, customer contracts, and financial records. Identify trends, patterns, and key performance indicators (KPIs) to evaluate the effectiveness of sales strategies. Record and reconcile sales transactions, ensuring their accuracy and completeness. Verify the proper classification of revenue and sales-related expenses.
• Sales Order and Invoicing:  Collaborate with the Sales and Credit & Collection teams to ensure timely and accurate invoicing of customers for products and services delivered.
• Commission & Incentives Calculation:  Collaborate with Sales and Sales Support for the timely and accurate calculation and recording of commissions and incentives based on sales performance or commitments.
• Pricing Analysis:  Evaluate product and service pricing structures to ensure they align with production costs and market conditions. Provide insights on optimal pricing strategies to maximize profitability.
• Budgeting and Forecasting:  Assist in the development of revenue forecasts to support budgeting and financial planning activities.
• Financial Modeling:  Assist in the development of financial models to assess the impact of different sales mixed scenarios and support strategic decision-making processes.
• Process Improvement: Continuously improve revenue and sales accounting processes, methodologies, and tools to enhance accuracy and efficiency.  Collaborate with cross-functional teams to streamline processes, reduce inefficiencies, and enhance cost-effectiveness throughout the organization.
• Data Integrity:  Ensure the accuracy and integrity of revenue and sales data by conducting regular audits and implementing data validation processes.
• Management Reporting:  Ensure the timely, accurate and thorough preparation and submission of revenue and sales reports to management and related Balance Sheet schedules to support the preparation of financial statements. Highlight key insights, performance metrics, and actionable recommendations.
• Compliance and Regulations:  Ensure compliance with revenue recognition standards and financial reporting regulations. Stay updated on financial regulations and industry best practices related to revenue recognition and ensure adherence to relevant standards.

A Sales Advisor is responsible for delivering the best customer experience that contributes to the store’s sales and profit. As a Sales Advisor, you’ll always put customers first, offer assistance, and share your product and fashion knowledge. You’ll create an environment that is easy for customers to shop through store operations and great garment care. You will also share your knowledge and skills with your colleagues, offering help where needed to build a positive working environment.

Key Responsibilities

• Provide great customer experience.
• Fold, hang, display, and merchandise garments to maximize selling opportunities.
• Actively process, stock and replenish garments on the sales floor and in the stock room.
• Open, unpack, and label merchandise with security tags.
• Support customer purchases and returns in the register.
   

The Support Analyst provides end-user support in creating documentation for recurring tasks as well as assisting the team in setting up user accounts. This person diagnoses, troubleshoots and resolves basic and moderate technical problems. This person operates under defined processes and procedures and makes decisions regarding short-term priorities and work activities requiring interpretation of guidelines, policies and procedures. The Support Analyst will work closely with our Helpdesk, Desktop Technology, and ATS teams in supporting users in general IT problems.  This is a Night Shift role.

• Performing day-to-day support work for the company’s end users.
• Creating and deleting user accounts
• Assisting with Ad Hoc projects and backup support for the US Support team

• Act as one of the focal members of the Consumer Intelligence and Consulting Group – primarily Research Operations
• Provide support and assistance with the management of research projects across industries
• Serve as the quality checking (QC) champion to ensure adherence with GfK and global research standards

Key responsibilities
• Manage assigned research projects in a timely manner with minimal supervision
• Coordinate and harness rapport with partners / vendors across research opportunities
• Provide helpful support with the formulation of questionnaires, and interview / discussion guides
• Oversee survey scripting process
• Conduct quality checking and processing of data
• Assist in the creation of charts and tables used for the report

LOCATION: Cebu or anywhere in the Philippines

Key Responsibilities:  

• Monitor and manage day-to-day security alerts and incidents detected on QIMA anti-malware solutions. 

• Contain and remediate, escalated security incidents by working with IT support, IT Infrastructure, and/or Applications team. Document and implement changes to prevent potential recurrence. 

• Perform security event and network log analysis to identify other indicators of compromise across the QIMA environment.  

• Regularly review and develop strategies and procedures to handle security incidents ensuring that the QIMA incident response plan is up to date. 

• Maintain QIMA Business Continuity and Disaster Recovery Plans, and ensure that regular testing of plans are conducted based on agreed frequencies. 

• Perform regular security vulnerability assessment against QIMA applications and infrastructure. Document and report findings to the applicable teams (IT Infrastructure/Application Development Teams) to drive the completion on patching and remediation based on aligned SLAs. 

• Ensure compliance with legal and regulatory requirements, and internal and external audits related to information security. Assist in providing evidence to support QIMA’s compliance to any audit requirements. 

• Create and present regular reports on all deliverables stated to be presented to the Head of Information Security. 

In this team, you will have the opportunity to work closely with a variety of B2B2C clients -- from charity ward patients, to OFWs, to those from big corporations. Each client encounters different challenges, and you act as their trusted advisor, helping them effectively leverage our product to drive better healthcare.

Within Dashlabs.ai, Client Success sits at the nexus of our sales, dev, product, marketing and growth teams helping to drive company growth and transforming the way healthcare is done in the Philippines. Our Client Success team members act as technical consultative partners to our clients' clients, serving as a bridge between their needs and our product.
 

Responsibilities:

• Respond to B2B2C clients of Dashlabs.ai such as patients via chat and/or email
• Manage data using the Dashlabs.ai Core Platform
• Escalate concerns to the larger technical team, and work with them to resolve the issues head-on

Additional possible opportunities/responsibilities if technical:

• Perform NoSQL database operations
• MongoDB CRUD Operations
• JavaScript Debugging
• Real-Time QA in Production Environments
• Project Management esp for Agile Micro Projects

The role will be responsible for supporting end-to-end project accounting life cycle activities for assigned accounts and projects. The role will be involved with stakeholder coordination to execute processes that will drive the completion of assigned projects.

• Perform routine and assigned tasks that support ongoing projects in compliance with the contract, service level agreement, define methodologies, and procedures.
• Assist in reviewing projects for accurate revenue recognition.
• Support data gathering and report generation requirements to support various reporting requirements for each project.

• Escalate identified issues and concerns to the Team Lead for timely resolution.
• Maintain the SOP/DTP of current processes and incorporate documentation updates as required.
• Perform multiple routine tasks in compliance with service level agreement, process, policies, and procedures.
• Gather information and documentation to assist in investigating and in resolving issues within the assigned process.
• Perform POOL transactional task and provide assistance in resolving employee center tickets.

The role will be supporting the day-to-day payroll services for the assigned region (Canada) by processing assigned processes in compliance with established methodologies, regulations, service-level-agreements (SLA), and processes. The role will also be responsible in administering and processing relevant payroll and HR services systems activities.

• Accurately and timely perform assigned activities in support to the payroll services.
• Provide administrative assistance to the regulation alignment activities to ensure a compliant payroll processing (Taxation, Legislations, and other regulations).
• Perform assigned systems and documentations management activities to ensure compliance ang alignment to relevant payroll records and documentations.
• Escalate and analyze identified issues and concerns to the Team Lead for timely resolution.
• Maintain the SOP/DTP of current processes and incorporate documentation updates as required.
• Perform simple but varied tasks in compliance with service level agreement, process, policies, and procedures.
• Assess identified issues and collate documentation to assist in investigating and in resolving common and recurring issues.
• Participate on assigned audit-related activities.
• Support selected simple process improvement initiatives to streamline processes.

Job Objective

The Senior Maintenance supervisor is responsible for effectively supervising, directing and controlling Maintenance and Engineering resources, ensuring a proactive, cost-efficient and effective comprehensive maintenance program (Mechanical, Electrical, Building, Grounds, Instrumentation and process control), is established, implemented and consistently improved

Key Duties and Responsibilities

1. Manages and implements an effective maintenance program of farm equipment ensuring maximum uptime.

2. Conduct analysis on recurring equipment failures and execute appropriate corrective action.

3. Coordinates with department heads in the implementation and scheduling of farm maintenance works to increase the equipment operational availability & service life, keeping equipment capacity without sacrificing reliability and safety, ensuring reduced breakdown/downtime of equipment and machineries. 

4. Analyzes and resolves work problems and corrects equipment and machinery operational deviations; endorses to the department head problems that cannot be readily resolved.

5. Ensures cost efficient implementation of the repair and maintenance for farm equipment and machineries.

6. To assist in the development, implementation and monitoring of service level standards for the delivery of maintenance services to relevant client departments.

Preventive Maintenance System

1. Plans, designs, implements effective preventive maintenance system and program to ensure farm equipment reliability.

2. Establishes and maintains up-to-date records on inventory control of machinery, equipment, tools, historical data, evaluates maintenance cost and implements cost reduction programs of the department.

Power Supply Management

1. Coordinates with local power utilities in the management of the power supply and quality.

2. Analyzes the load profiles of the plant processes and implements an Energy Conservation Program to optimize power resources.

Spare Parts and Supply Management

1. Coordinates with Warehouse Manager to ensure availability of materials, spare parts and supplies for operating equipment, maintenance, repair and reconditioning and project requirements whenever needed.

Strategic and Financial Planning

1. Prepares and implements departmental strategic and operational plans.

2. Prepares and keeps the annual departmental budget.

The SIP Specialist supports our daily Operations work by creating inspection protocols and ensuring they are always delivered to our front-line inspection teams on time. This position will report directly to the Protocol Leader.

Key Responsibilities include:

• Reviews/creates Special IP and ensures that it minimizes the SIP creation by providing feedback, giving suggestions to use the efficient method, and verifying if it meets the client's requirements.
• Collaborates with the other departments to improve the communication between the Project team by giving suggestions to meet the service level expected by the requestor.
• Meets the deadlines of the different requests they receive from internal/external QIMA team members.

Team Summary

Visa Consulting and Analytics (VCA) is the externally facing strategy consulting group of Visa. We draw on our expertise in strategy consulting, data analytics, and pragmatic industry experience to develop fact-based recommendations to improve client performance.

Our clients span the continuum of companies that participate in the payment card industry, to include financial institutions, merchants, fintechs, acquirers, and payment processors.

VCA Managed Services (VMS) is an augmentation of Visa’s consultancy offering, supporting the execution and implementation of recommendations to help scale competitive advantage and operate to succeed in the digital age.

What a Consulting Delivery Lead for Visa Managed Service (VMS) in VCA does at Visa:

Reporting into the Head of VCA Philippines, the successful candidate will be a seasoned consultant who will identify common client needs, and is responsible in developing offerings that leverage Visa’s extensive capabilities, subject matter expertise, collaborate with third-party partners, price the solution appropriately, pitch the client, close the sale, and oversee delivery.

The role will collaborate with a host of internal and external partners to develop, sell, and deliver solutions. This person will articulate the value proposition to clients, customize the offerings as needed to address client feedback,  close the sale, and ultimately lead the execution of the services.

This role is required to  flex across various client stakeholders, to include those in digital, data sciences, marketing, CRM, payments, and fraud/risk.

Key responsibilities:

Consultative Selling

• Uncover client needs, challenges, and opportunities with respect to managed services
• Present solutions to clients that address their needs
• Quantify the value and differentiation of the solution for clients
• Identify the client decision-making stakeholders and processes

Offering Development

• Identify white space challenges and opportunities across client sets
• Develop bespoke and scalable products leveraging Visa assets and, as needed, third-party partner assets
• Identify third-party partners who can complement and supplement solution sets
• Define the value proposition and develop sales collateral, including sales presentations and “tear sheets”
• Develop product pricing strategy, ensure product profitability

Solution Delivery

• Strong project/program management skills
• Demonstrated experience delivering flawlessly

Customer Centricity

• Strong executive presence
• Speak to technical and non-technical aspects of solutions
• Be comfortable working across the spectrum of Visa clients, from institutional banking relationships to fintech startups

Industry Knowledge

• Maintain deep understanding of competitive environment for Visa solutions
• Leverage that understanding to shape solutions that differentiate Visa

Communications

• Demonstrate executive presence in leading conversations with clients
• Communicate across functional stakeholders (for varying levels and technical expertise)
• Possess strong diplomacy skills and fosters goodwill between different groups
• Coach teams

People Leadership

• Demonstrate ability to structure a team and lead high-performers to even higher performance levels

Why this is important to Visa

VCA Managed Service (VMS) is scaling rapidly across the AP region providing clients a full cycle solution for the implementation of enterprise programs and portfolio strategies.  Managed Services acts as a true extension of Visa Clients’ team bringing together expertise, capabilities, resources, and scale to enhance performance and increase profitability.  Managed Services engagements cover a wide variety of client strategic imperatives, from driving profitable lifecycle programmes, to implementation of new capabilities or Visa products, to building new digital customer journeys.  VMS not only drives significant partnership value and strengthens Visa’s relationships with our clients, but it also enables rapid implementation of key priorities, which drive incremental revenue back to both the client as well as Visa.

• Lead and execute high quality project management support to Visa clients and processors to ensure client expectations are met in line with agreed timelines
• Coordinate directly with clients to analyze card program setup requirements to implement Visa products and services to support the business and formulate implementation solutions 
• Confidently manage client projects in parallel to product developments and a changing landscape 
• Build and enhance positive working relationships with key Visa client institutions, processors, and internal stakeholders
• Be able to communicate complex, technical concepts in a focused and well-organized manner 
• Be able to learn and acquire knowledge in modern technologies in keeping step with market developments 
• Good analytical skills, not just for problem analysis, but to use technical acumen for reviewing appropriateness of technical or project documents and in integrating systems solutions 
• Prepare and maintain detailed project plans, risk/mitigation plans, status reports, and issues logs to enhance internal and external communications
• Represent client system and operational requirements to internal Visa organizations
• Be an active contributor in a high-performing, supportive, and inclusive team culture
• Constantly create good functional collaboration with internal and external stakeholders, by being able to speak confidently with a professional demeanor 
• Be accountable for delivering agreed objectives. Be responsible for own workflow assignments and must be able to take the initiative to resolve problems and ensure delivery on commitments, leveraging your immediate manager for guidance and direction where needed
• Coordinate internal Visa resources to ensure delivery on commitments 

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

JOB SUMMARY:

The Meat Cutter is responsible for performing all meat cutting and or slaughter activities. He/ she is required to comply with all personnel safety, food safety, quality, and sanitation standards set by the company. The position is responsible for ensuring all products are cut and trim consistently and are produced according to the requirements of the customers. The position is also responsible for contributing to the food safety, quality, and productivity objectives of the plant.

DUTIES AND RESPONSIBILITIES:

Production Operation

1. Coordinates with Lead Butcher on the different meat cut products to be produced.

2. Ensures that all meat cut products and or slaughtered are done according to the requirement of the customers.

3. Ensures that all meat cut and or slaughtered products are properly labeled.

Quality Standards and Safety Management

1. Perform standard operating procedures in the process.

2. Ensures that all products are cut and trim consistently and efficiently within our quality standard.

3. Comply with all food safety, quality, and sanitation standards.

4. Make sure work stations are always clean and organized.

Quality Standards and Safety Management

• Performs other job-related duties as assigned.

A Sales Advisor is responsible for delivering the best customer experience that contributes to the store’s sales and profit. As a Sales Advisor, you’ll always put customers first, offer assistance, and share your product and fashion knowledge. You’ll create an environment that is easy for customers to shop through store operations and great garment care. You will also share your knowledge and skills with your colleagues, offering help where needed to build a positive working environment.

Key Responsibilities

• Provide great customer experience.
• Fold, hang, display, and merchandise garments to maximize selling opportunities.
• Actively process, stock and replenish garments on the sales floor and in the stock room.
• Open, unpack, and label merchandise with security tags.
• Support customer purchases and returns in the register.
   

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

Job Summary

Provide support to key EMEA clients, vendors, and internal stakeholders primarily via our ticketing system (ServiceNow), email and outbound calls.

This position involves adding value towards Incident progression/resolution, request fulfilment and will also require an element of data reconciliation capability.

A Service Desk Analyst will perform accurate ticket triage and resolve at first line of contact where possible, supporting Incidents and queries or quickly escalating to the correct support team.

There is also a wide range of user fulfilment, including but not limited to, Password Resets, User Access Administration and Access control.

What you will be doing

• Monitor agents on various channels such as Voice and Offline tickets.

• Coach agents on a regular basis discussing performance, strengths and AFI’s.

• Schedule calibration sessions with Operations and leadership team and create a platform for addressing service desk concerns.

• Conduct analysis on QA and CAT performance through weekly and monthly reports.

• Identify process improvement ideas derived from QA evaluations, onshore feedback and client complaints.

• Collaborate with stakeholders on items needing assistance such as KB updation, training gaps and performance management.

• First point of contact for circa 150 clients, internal IT and business users of IT services.

• First line ticket handling (Incidents & Requests) including triage and troubleshooting, resolution where possible and assignment where required to 2nd/3rd line support teams and third parties.

• Ticket ownership which includes keeping clients and users informed of progress, tracking and escalating issues as necessary.

• Daily operational tasks (e.g. mainframe checks, SQL queries, data reconciliation).

• Provide English language service by phone and email.

• When unable to resolve incidents/requests efficiently, able to confidently escalate to appropriate resource. Follows up on escalated issues with coaching and mentoring to learn appropriate solution and expand overall knowledge and document into the knowledge base for the wider team.

• Full end to end Access Control including Password Resets, Unlocks and User Administration.

• Track and update tickets to the clients SLA’s and internal OLA’s

• Meets standards of job, such as quality standards, adherence to average handling time, attendance and timekeeping

• Analyzes and resolves incidents, problems or known errors related to failures in application and supporting software components.

• Work a multi-client, multi-line of business mailbox ensuring that emails are worked quickly, accurately and within KPIs

• Provides technical support activities for a software production processing environment

• Uses appropriate diagnostic tools to isolate and resolve incidents, problems or known errors.

• Asks probing questions to gather relevant information on routine and complex calls.

• Uses effective listening skills to develop understanding of client questions or issues.

• Maintains passwords, data integrity and file system security for a variety of applications

• Communicates highly technical information to both technical and nontechnical personnel.

• Troubleshoots Client/Vendor Incident and request, identifies the root cause of them and uses tools and resources appropriately to determine how to resolve customer problems

• Requires the ability to establish and maintain effective working relationships with all levels of management (internally/externally), employees, clients and public

• Good organizational skills and ability to handle multiple tasks and meet deadlines

• Ability to utilize judgment in decision making process and decisions related to job tasks

• General business skills, industry knowledge, financial management and planning skills

• Team skills, including the ability to establish and maintain effective working relationships with teams based in other locations

• Documents, tracks and monitors client incidents in ticketing system to ensure a timely resolution.

• Prioritizes and escalates support incidents and requests based on business impact and documented guidelines.

• Communicate confidently with clients and internal users using Microsoft Teams, email and software tools.

• First line ticket handling (Incidents & Requests) including triage and troubleshooting, resolution where possible and assignment where required to 2nd/3rd line support teams and third parties.

• Enhanced first line skills such as interrogation of logs for errors, understanding how applications interface in a complex environment.

• Good understanding of IT Infrastructure, hosted systems and Active Directory.

• Track and progress all tickets to resolution, including taking responsibility for the issue and following escalation and handover procedures within SLA timescales to the required standard.

• Carry out system checks and notify support teams of problems.

• Improve or maintain existing procedures within our ServiceNow knowledge base.

• User maintenance on a variety of systems using strict logical access procedures.

• Carry out auditing and operational review activities to ensure FIS remains compliant.

• Participate in team projects that enhance the quality or efficiency of the Service Desk.

• Leading conference calls with internal support teams to set and manage expectations, to provide status updates on outstanding incidents, and to discuss forthcoming environment changes.

• Updating operational and technical documentation together with product user guides as required.

• Work within the scheme compliance and regulatory frameworks.

What you bring

• At least 1 year of work experience

• Ability to work both independently and in a team environment

• Use of Incident/Service request tooling, ServiceNow preferable but not essential

• Excellent customer service skills that build high levels of customer satisfaction

• Good oral and written communication skills in English including documentation writing.

• Educated to at least GCSE English Grade A-C.

• Experience in MS Office and using basic software applications.

• Experienced in 1st line support with previous exposure to a call logging system is preferred

• E.g. Service Desk experience or similar (Help Desk, Call Centre, IT Operations).

• Some knowledge of ITIL Service Desk and Incident Management.

• Good attention to detail and ability to extract the relevant information from callers.

• Good analytical skills.

• Knowledge of the card payments industry preferred

• Transaction Processing and Banking

• Offline Ticket Handling

• Triage skills

What we offer you

• A competitive salary and benefits.

• Great workspaces with dedicated and motivated colleagues.

• A variety of career development tools, resources and opportunities.

#LI-CV1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

• Provide technical leadership to a team responsible for project implementation activities for a diverse client base, driving cross functional delivery of systems and services to customers 

• Represent assigned AP markets across the Client Delivery function Build, maintain and communicate detailed market synopsis, including but not limited to key regulatory requirements, processing nuances, key client and domestic partners, competitor landscape etc.

• Provide functional responsibility for leading an Implementations team and to increase knowledge sharing and learnings to enable consistent interaction with clients 

• Provide leadership and strategic guidance during the various phases of project management and commercialization process to ensure all necessary tools, processes, procedures, and staff are in place to support successful execution

• Attract, develop, motivate and retain a team of high performing, high potential professionals who are well positioned to become future leaders in the company

• Build a strong and cohesive team by providing leadership to direct reports through coaching, setting strategic direction and applying working knowledge of Visa products, systems, and procedures. Instill an inclusive team culture and provide continuous coaching and training to the team

• Ensure the team represents client needs to internal stakeholder organizations including Client Services, Sales, Product, Systems, Risk and Legal through accurate business requirements and ongoing advocacy

• Establish and foster relationships with Client and internal stakeholders at all levels of staff and senior management

• Stay current with industry and client trends and maintain a strong knowledge of Visa products and services

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

A Sales Advisor is responsible for delivering the best customer experience that contributes to the store’s sales and profit. As a Sales Advisor, you’ll always put customers first, offer assistance, and share your product and fashion knowledge. You’ll create an environment that is easy for customers to shop through store operations and great garment care. You will also share your knowledge and skills with your colleagues, offering help where needed to build a positive working environment.

Key Responsibilities

• Provide great customer experience.
• Fold, hang, display, and merchandise garments to maximize selling opportunities.
• Actively process, stock and replenish garments on the sales floor and in the stock room.
• Open, unpack, and label merchandise with security tags.
• Support customer purchases and returns in the register.
   

• Review alerts related to sanctions, customer due diligence, or transaction monitoring within a given timeframe.
• Review and disposition alerts according to prescribed standards.
• Identify patterns and trends consistent with money laundering and terrorist financing, and flag any suspicious activities detected.
• Document and report the investigation findings and prepare case files with required supporting documentation
• Document all research and analysis conducted in the Case Management System
• Demonstrates a thorough understanding of policies and procedures pertaining to the role
• Prepare Enhanced Due Diligence (EDD) reports and other analytic reports as necessary
• Perform other duties and responsibilities as assigned
• Strong attention to details
• 1 position open
• Shifting schedule: Morning, Mid, and Night

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

The Customer Experience Researcher is a role focused on improving the experience of our colleagues through deep analysis of employees’ behaviors, identification of meaningful insights, and the realization of viable improvement opportunities using critical thinking, collaboration, and effective storytelling skills. The role will support the mission of the Workplace Experience (WE) team, who is part of the Employee Enablement Solutions (EES) team within Corporate IT (CIT). Employee Enablement Solutions supports the success of our technology and business partners as a champion of the user experience.

The WE team is focused on improving the productivity, satisfaction, and engagement of Visa employees by reimaging their work tool experience. The WE team gains an emphatic understanding of the employees’ tool experience by analyzing employees’ behaviors. They leverage industry knowledge and keen understanding of technology to identify meaningful insights from employees’ current work tool experiences. Finally, the WE team effectively communicates viable improvement solutions through impactful storytelling and oversees the execution of these solutions by effectively collaborating with Technology and other key business partners.

The WE team is driven by imagination, creativity, and powerful storytelling. They are emphatic about the tool experience of their colleagues and are highly solutions oriented to foster a more inclusive and engaging work environment. The WE team is looking for an equally passionate individual, ready to approach the role with empathy, enthusiasm, and critical thinking.

The individual that assumes this role will work heavily with the Reporting & Analytics team, who also operates under the Employee Enablement Solutions (EES) function. Together you will evaluate current methods for monitoring customer experience, as well as propose new methods for more effective monitoring.

This position requires Human-Centered Design expertise with relative examples of implementing solutions that have measurably improved the productivity, usability, and overall satisfaction of fellow colleagues. The ideal candidate must also possess excellent leadership and interpersonal skills that are anchored by the convictions of empathy, influence, and courage. The candidate must have experience influencing individuals spanning across numerous business functions, and in a fast-paced and dynamic environment.

Essential Functions:

1. Conduct quantitative and qualitative studies to understand employee’s behaviors, needs, and motivations when leveraging corporate tools using surveys, interviews, telemetry data, usage testing, observations, and other analysis methods.
2. Illustrate the needs and desires of employees through compelling written and oral reports using graphs, diagrams, verbatims, and other effective impact methods.
3. Facilitate collaborative sessions with designers, developers, product managers, engineers, and users to generate a wealth of viable solutions envisioned with zero constraints.
4. Support the design and communication of new solutions that foster increased productivity, usability, usefulness, and greater employee satisfaction using techniques such as user personas, empathy mapping, user requirements, and other human-centered design methods.
5. Oversee the implementation of experience changes through continued engagement with users and advocation for a superior customer experience.
6. Educate the organization on human-centered design principles and practices by developing learning content, hosting workshops, and participating in virtual roadshows.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

The standard working hours for this role currently are from 5:00 pm to 2:00 am, local Manila time. When the work necessitates it, you may be required to work outside of the prescribed work hours.  Visa reserves the right to adjust the  standard working hours in future based on the business requirements

The Client Service Coordinator will be responsible for maintaining good relations with our clients. This position will report directly to the Client Service Supervisor.

Key Responsibilities include:

• Communicates efficiently with clients: providing quotations, processing orders, and responding to messages.
• Handles some sensitive issues, such as when a client needs a polite reminder to pay an overdue invoice
• Helps our clients to use our online platform, and encourage them to try out its many useful functions 

As a 3PL Business Expert (Replenishment), you are part of driving the overall Distribution Centre result, focusing on incoming stocks planning, stocks put-away, picking & dispatch to the stores, garments quality check and the dependencies to other logistics- and business areas. Support the Distribution Centre operations, embracing the H&M values, policies, and all relevant procedures, and collaborate with the DC Manager and all teams. Maximize operational excellence, quality, and efficiency in a sustainable way for our customers, in all brands and channels.

Key responsibilities

• Accountable for outbound warehouse operations, inventory control and logistics arrangement to achieve overall organizational goals and objectives. Develop and continuously improve on design, implementation and enforcement of an effective warehouse management system covering facility management, space optimization, efficient resource and equipment utilization, security of goods and safe workplace
• Develop, review, and implement work instructions, policies and procedures for all warehouse operations covering inventory control, receiving, storage and arrangement in compliance with company policies and other relevant requirements.
• Instill high standard of 5S and collaboration culture in warehouses operations (5S: Sort, Set, Shine, Standardize & Sustain) and Maximizes profitability through plans, budget and cost follow up. Inform and communicate with DC Team about on-going activities, spot check results, quality check, hanging and teaming decisions, box control and errors reporting
• Organize cycle count and stock count to ensure inventory accuracy and stocks availability to avoid stock out and enhancing planning efficiency. Maintenance of all warehouse assets and Material Handling Equipment related to the department.
• Establish teamwork and good rapport with 3PLs and colleagues, including those from other departments. Keep abreast with current best practices on warehousing management to lead, facilitate, train and mentor the team / 3PL towards continuous improvements in warehouse operations

The Roles
The Corporate  Environmental Manager is responsible for ensuring that Environment & Sustainability (ESG Environmental, Social, Governance) management systems and processes needed for the Company’s efficient and effective operations are established, implemented, maintained and continually improved.

The role of the Corporate Environmental Manager is responsible to drives a zero-incident environment, 100% environmental compliance, setup ESG Sustainability strategy, program, initiative and actively leads the improvement of environmental results to deliver manufacturing excellence.

As a Corporate  Environmental Manager, he/she will overseeing the performance for all the facilities located in Food Group , the Philippines and International Countries.

Key Duties & Responsibilities

1.  Ensures that the systems and processes for Environment and Sustainability comply with the requirements of Food Group Guidelines and Policies as well as External Interested Parties (e.g. customers and legal requirements). 

2.  Ensures all sites are compliant to Environmental Regulations and achieve 100% Environmental Regulatory Compliance annually.

3.  Leads in the management of External Stakeholders involving government entities for Environmental and other related government bodies.

4.  Collaborates with the departments to ensure that the overall performance of the established systems and processes for Environment and Sustainability are verified and reviewed at planned intervals and communicated to Top Management. 

5. Sets and aligns the established systems and processes objectives for Environment and Sustainability with the Context and Strategic direction of the Organization.

6. Leads in the development and implementation of Environmental preservation and protection initiatives and Sustainability related programs.

7. Manages the established Integrated Management Systems for Safety, Health and Environment, as applicable, to ensure certifications to international & national standards are achieved and sustained.

8. Plans and allocates strategically the resources needed for the sustained & effective operation of the established Environment and Sustainability management systems & processes. 

9. Plans actions to engage, direct and support stakeholders to contribute to the effectiveness of the established Environment and Sustainability management systems & processes. 

10. Works in collaboration with relevant teams to promote improvements of the established Environmental and Sustainability management systems & processes.

11. Plans and evaluates process conformance and performs Environment and Sustainability audits for various business processes.

12. Collaborates with other departments to ensure resolution of the Environment and Sustainability Issues. 

13. Determines the training and developmental needs related to Environment and Sustainability management systems & processes and initiates the trainings to be conducted to all relevant stakeholders.

14. Lead and drives Environment and Sustainability Innovation together with the Site Task Force Lead.

15. Plans and establishes an annual budget for the Environment and Sustainability. Ensures that budget performance is efficient.

16. Develop and contribute to annual Environment and Sustainability strategic planning. 

17. Implement and manage Sustainability policies and procedures in accordance with the company’s ESG Strategies, including in relation to environmental footprint, carbon neutralization, responsible workplace, and community engagement.

18. Collaborate closely with Aboitiz Group Company Sustainability Reporting program.

Other Task

1. Actively participate in all company programs and activities under quality improvement, safety & security, sustainability, ESG, corporate social responsibility, risk management etc.

2. Performs other tasks as may be assigned by the immediate superior.

 We are now searching for an exceptionally motivated and driven leader to join our growing team in Philippines as the Managing Director (MD). If you have demonstrated experience in building and scaling businesses, and are looking for a place where you can gain hands-on experience and create significant impact, we would like to hear from you!

Responsibilities:

• Overall accountability for the P/L and all operational aspects of foodpanda’s business in Philippines.

• Develop and implement high level country strategy, with the goal of being the best food delivery marketplace in Philippines

• Allocate budget and optimise resources efficiently across all business verticals to meet ambitious growth and profitability targets

• Build and lead a team of highly talented senior executives, and guide/motivate them to supercharge business performance

• Collaborate with foodpanda Regional Management around strategic goals  and country level policies to maximise return on investment.

• Serve as the chief brand ambassador in Philippines,  leveraging multiple channels to sell our story, and building foodpanda into a trusted and winning brand

• Aggressively drive vendor growth whilst developing and maintaining relationships with key partners

• Care for an amazing team of best-in-class delivery riders, ensuring that our rider program is constantly improving

• Ensure compliance with local regulations, regularly engage and maintain good working relationship with government and regulatory authorities​​​​​​​

AECOM is seeking a PC Senior Specialist (Reporting/PowerBi Specialist) to be based in Manila, Philippines

The job incumbent shall deal mainly with Business Development Manager in preparing reports to stakeholders. Demonstrated ability to utilize his/her broad experience, technical expertise, and familiarity with company policies and procedures as well as exposure to a variety or project complexity, and client interaction, to execute complex project controls efforts. Applies broad knowledge of one professional discipline or advanced knowledge of specific, technical and operation practices.

• Develop and enhance financial reports/dashboards to track and measure success of business line strategic plans, growth initiatives, and cross business line efforts.
• Develop reports to support strategic priorities, such as pipeline, wins, losses, awarded backlog, bookings, revenue, margin, outlook and other KPIs as required. Incorporating data from multiple platforms.
• Drive data quality by proactively identifying and addressing data gaps and training needs.
• Establish excellent working relationships with key stakeholders, including cross business line leads and CRM Power Users.
• Conduct internal and external research including but not limited to external market, Customer Relationship Management (CRM) database, financial metrics, etc.
• Advanced fluency with Excel and understanding of Power BI.
• With extensive experience in dashboard development, connecting and linking to different data source
• Proficiency with MS Office including PowerPoint and Word.
• Knowledgeable in Power Apps/Automation
• Ability to perform and deliver under tight deadlines.
• Demonstrated analytical, reasoning, planning and problem-solving abilities.
• Excellent time-management, organizational and record-keeping skills.
• A high level of self-motivation and flexibility.
• Demonstrated ability to work effectively within a fast-paced, team environment and able to deliver under tight deadlines.
• Excellent written and verbal communication skills.
• Proficient in reading/interpreting corporate financial statements and financial metrics.

• Runs basic reports to produce backup lists.
• Retrieves all specialized backup.
• Prepares rotating schedule for support tasks.
• Handles and distributes internal mail to the appropriate personnel.
• Mails and/or distributes invoices, and photocopies.
• Maintains/monitors department supplies inventory.
• Prepares invoices for mail for external and internal clients.
• Under direct supervision, applies basic skills and procedures. 
• With supervisor guidance, assists the project team with complex billing issues/requests.
• Limited exercise of judgment is required