We are currently hiring Customer Service Representatives to join our work from home team. In this role, you will have the opportunity to train onsite at our Cebu office before transitioning to remote work.

Responsibilities

• Handle inbound customer inquiries
• Assist customers in resolving product or service-related issues
• Provide accurate and timely information to customers
• Escalate unresolved issues to the appropriate department
• Maintain thorough and accurate customer records
• Deliver exceptional customer service in a professional and courteous manner

• With or without call center experience high school diploma or equivalent; additional education or training in customer service is a plus. 
• Flexibility to work in rotating shifts, including evenings, weekends, and holidays. 
• Amenable to work on site
•  Must be fully vaccinated

• HMO Day 
• 1 Statutory Benefits
•  Paid Time-Offs

We are currently seeking highly motivated and skilled individuals to join our team as Chat Support Representatives. In this role, you have the opportunity to receive a high salary offer based on your skills and experience.

Responsibilities

• Respond to customer inquiries and provide support through chat
• Resolve customer issues and concerns in a timely manner
• Ensure customer satisfaction by delivering high-quality service
• Escalate complex issues to the appropriate department
• Maintain detailed and accurate records of customer interactions
• Stay updated on product knowledge and company policies
• Collaborate with team members to achieve performance targets

• At least a high school diploma or equivalent; additional education or training in customer service is a plus.
• Proficiency in typing and multitasking to handle multiple chat conversations simultaneously.
• Flexibility to work in rotating shifts, including evenings, weekends, and holidays.

• Salary plus high Incentives

• Paid training

• HMO benefits

• Government mandated benefits

• Paid leaves and many more

With Intelligence products support a global community of investment professionals with world-class industry news, research, and data across numerous asset classes, including hedge funds, real estate and alternative credit. Tracking over 29,500 funds, 7,500 managers and 23,000 investors our data products provide clients with extensive coverage of the investment management industry across the globe.

We are seeking a highly motivated and skilled individual to join our team as an HR Generalist for APAC. As the HR Generalist, you will play a key role in supporting our human resources operations across the Asia-Pacific region. The candidate must be able to provide strong administrative support in these areas to achieve positive employee experience and help deliver our ambitious transformation people strategy that enables the long-term growth and performance of the business.

Responsibilities:

• Manage the end-to-end recruitment and selection process, including sourcing candidates, conducting interviews, conducting assessments, and making job offers
• Coordinate and administer employee benefits programs, such as health insurance, statutory benefits, and leave policies
• Assist with the administration of the full spectrum of the employee life cycle process from hiring/onboarding to separation/offboarding
• Process employee payroll, including salaries, bonuses, overtime, and deductions
• Assist in facilitating employee relations and engagement programs, including performance management and conduct
• Stay up-to-date on employment laws and regulations across the APAC region and ensure compliance with local labor laws
• Serve as point of contact for employee queries on policies and benefits
• Work in collaboration with the wider global HR team in the delivery of the role

Work Schedule:

• Dayshift with occasional mid-shift for global office coordination
• Willing to work in Cebu City. Please note that this is an office-based position.
• Monday to Friday (excluding Philippines Public Holidays)

• Bachelor's degree in Human Resources, HRDM, Psychology or a related field
• Previous experience in an HR Generalist role with a focus on Asia-Pacific region particularly Philippines, Singapore and/or Hong Kong
• Strong knowledge of employment laws and regulations in various APAC countries
• Excellent communication, interpersonal and problem solving skills, with the ability to build rapport and establish relationships with stakeholders at all levels
• Proven experience in managing various HR facets in recruitment, benefits, payroll and/or employee relations
• Ability to work independently and handle multiple tasks simultaneously in a fast paced environment
• Proficient in MS Office Suite and HRIS systems
• Strong attention to detail and a high degree of accuracy

Why Join With Intelligence?

With Intelligence is a leading provider of data on, and for, the alternative asset management industry. We deliver and provide a unique and rich blend of data and intelligence that includes profiles, fund information, people, indices, news, performance metrics, valuable analyst perspectives, and our renowned investors’ intentions and preferences. This is required for our clients to spot their next big opportunity. Via our data platform and our events, we help businesses to make the right connections and conversations to achieve their goals.

With Intelligence values togetherness with its people in enhancing holistic wellness that extends even outside of work:

Employee Wellness and Support

• Leave Benefits - 10 days VL, 10 days SL, 1 day Birthday Leave, 3 days Compassionate Leave, 5 days Wellness and Care Leave
• HMO Coverage from Day 1 – free for employee and 2 dependents
• Life Insurance Coverage from Day 1 – up to 4x annual salary
• Employee Assistance Program (EAP) thru Lifeworks

Financially Together

• Additional Medical and Clothing Allowance upon regularization
• With Hardship Fund

Learning and Growth

• Access to Go-1 LMS with over 8,000 courses
• Monthly Lunch and Learn sessions

Work-Life Balance

• Flexi Fridays* - enjoy your Friday afternoons!
• With Clubs for your passion and hobbies
• Team Lunches and other social activities

Please note that our business name in the Philippines is Eurekahedge Pte Ltd. Our company name is still in the process of being rebranded.

ABOUT US 

BSA Solutions offers talent outsourcing services to small and medium-sized businesses. We provide access to highly skilled professionals, enabling global businesses to build their dream teams in the Philippines and Malaysia. Our vision is to create a community of successful companies where talented individuals can meet and collaborate. We encourage our talents to push their limits, embrace their potential, and passionately pursue greatness. We pride ourselves on delivering exceptional results to our clients through our personalized service and our in-depth knowledge of the markets we serve. 

HEADLINE 

Are you a problem solver and enjoy AI technology with a passion for project management? Do you have experience in product support or service desk? If so, we have an exciting opportunity for you to join our valued client, a B2B technology company based in Melbourne, Australia. 

We are seeking a PRODUCT SUPPORT SPECIALIST to help manage the software development workflow for our groundbreaking insights tech platform. 

This is a full-time role, Monday to Friday, Dayshift. 

This is an office-based position in central Cebu City. 

The expected start date is February 2024. 

ABOUT THE ROLE 

The PRODUCT SUPPORT SPECIALIST is pivotal in managing support tickets for users of our platform. You will run flight control for customised platform management, making sure tickets are prioritised and delivered on time and to spec. 

Problem solving, identifying objectives, key resources and potential blockers are key. 

To deliver this effectively you need to learn the platform and provide first level support where appropriate and to escalate tickets for assessment by the broader technical services and developer team. You will work with stakeholders including research consultants, product developers, marketing, product designers and technical writers. 

RESPONSIBILITIES 

• Triaging tickets using Jira 
• Assisting internal and external customers with technical enquiries and requests 
• Identifying customer issues, logging and fixing problems 
• Setting clear direction for the developer team based on the specification and the objectives of the engagement 
• Briefing developers and technical services resources on projects and tasks using Jira and Confluence 
• Communicating with stakeholders 
• Removing blockers / impediments to the work 
• Identifying if projects are heading off track and taking the appropriate action as a result 

• Working with senior management on prioritisation 
• Maintaining documentation and knowledge base 

• Bachelor's degree in Computer Science, Information Technology, or a related field. 
• At least 5 years of relevant experience in project support, Customer Training or Service Desk environment. 
• Must be tech-savvy and work with stakeholders including research consultants, product developers, marketing, product designers, and technical writers. 
• Strong attention to detail and exceptional analytical and problem-solving abilities. 
• Excellent organisational skills with the ability to prioritise tasks, work on multiple assignments, and manage time effectively. 
• Ability to work independently and as part of a team. 
• Excellent verbal and written English and interpersonal skills to interact with clients and team members effectively.  
• High level of integrity and professionalism. 

BSA Solutions, Inc. emphasizes in: 

• Providing you with competitive compensation and benefits that exceed market standards and the Labor Law. 
• Ensuring your health and well-being with a comprehensive and generous HMO benefits package for you and one dependent from the start date, a 24/7 employee assistance program, mental health assistance with licensed practitioners, and in-house fitness and wellness programs. 
• Encouraging you to take ownership of your choices and be accountable for your personal growth, happiness, and success. 
• Challenging your status quo, pushing your boundaries for you to embrace your potential and pursue greatness. 

• Building supportive and inclusive communities that inspire and uplift each other, fostering a sense of belonging and connection among its employees and the wider local communities. 
• Encouraging you to be authentic, be true to yourself, embrace your uniqueness, and live a fulfilling and purpose-driven life. 
• Promoting a growth mindset and a commitment to lifelong learning and encouraging you to seek knowledge, explore new experiences, and embrace challenges as opportunities for personal and professional development. 
• Being fully present in the moment, cultivating mindfulness, and finding joy in the present, encourages you to appreciate each moment and find balance in your lives. 
• Encouraging you to set clear intentions, align your actions with your values, and make conscious choices that contribute to your overall well-being and happiness. 

Join us and connect and collaborate with bright minds. Be part of a culture of equity, diversity, and inclusion, where you can showcase your unique talents and expertise to create successful outcomes for you, the client, and the company. All qualified applicants will receive consideration for employment without regard to gender, gender identity/orientation, race, colour, religion, origin, or other characteristics.  acteristics protected by applicable law.

ABOUT US 

BSA Solutions offers talent outsourcing services to small and medium-sized businesses. We provide access to highly skilled professionals, enabling global businesses to build their dream teams in the Philippines and Malaysia. Our vision is to create a community of successful companies where talented individuals can meet and collaborate. We encourage our talents to push their limits, embrace their potential, and passionately pursue greatness. We pride ourselves on delivering exceptional results to our clients through our personalised service and our in-depth knowledge of the markets we serve. 

HEADLINE 

Are you an experienced Accountant with a strong background in Australian Tax? Are you looking for an exciting opportunity to work with our client, an Australian company, while being based in Cebu? If so, we have an exciting opportunity for candidates looking to excel in their careers. 

This is a full-time role, Monday to Friday, Dayshift. 

This is an office-based position in central Cebu City. 

Earn a salary package of up to PHP85,000 and a generous HMO for you and one dependent from Day One. 

ABOUT THE ROLE 

We are seeking an ACCOUNTANT WITH AUSTRALIAN TAX who specialises in Australian Tax. In this role, you will be responsible for managing and overseeing all aspects of our Australian clients' tax requirements. You will work closely with the Australian team to ensure compliance with Australian tax laws and regulations. Your great work will contribute to minimising delays, reducing costs, and improving overall efficiency, which can contribute to the success and profitability of the business. 

 RESPONSIBILITIES 

• Master BAS and IAS: Showcase your expertise by preparing and reconciling Business Activity Statements (BAS) and Instalment Activity Statements (IAS) for our valued clients. Your meticulous attention to detail will ensure accurate financial reporting. 
• Shape Financial Success: Be a key contributor to our clients' financial journeys by completing annual tax returns and financial accounts for individuals, sole traders, partnerships, trusts, and companies. Your expertise will play a crucial role in their financial success. 
• Stay Ahead of Compliance: Demonstrate your knowledge and commitment to excellence by ensuring full compliance with Australian taxation laws and regulations. You will actively stay up-to-date with the latest changes to provide our clients with accurate and reliable advice. 
• Year-End Excellence: Assist clients with year-end tax reporting and financial statements. Your contributions will be instrumental in providing a seamless and efficient year-end process. 
• Dynamic Work Environment: Embrace the opportunity to tackle diverse tax-related duties as they arise. Your adaptability and versatility will be tested as you handle various ad hoc tax-related responsibilities. 

• Bachelor’s degree in Accounting or similar. 
• At least two (2) years in a similar role, preferably with an Australian small to mid-size company. 

• Knowledge of XERO is preferred, but other similar cloud-based applications are considered. 
• Professional qualifications such as CPA or CA is preferred. 
• Proficiency in Microsoft Office 365, particularly MS Excel, is a must. 
• Strong attention to detail and exceptional analytical and problem-solving abilities. 
• Excellent organisational skills with the ability to prioritise tasks, work on multiple assignments, and manage time effectively. 
• Ability to work independently and collaboratively as part of a team in a fast-paced environment. 
• Strong sense of accountability and reliability to produce quality output aligned with regulatory and internal processes. 
• Excellent verbal and written English and interpersonal skills to interact with team members effectively.  
• High level of discretion and professionalism when handling sensitive financial information. 

BSA Solutions, Inc. emphasizes in: 

• Providing you with competitive compensation and benefits that exceed market standards and the Labor Law. 
• Ensuring your health and well-being with a comprehensive and generous HMO benefits package for you and one dependent from the start date, a 24/7 employee assistance program, mental health assistance with licensed practitioners, and in-house fitness and wellness programs. 
• Encouraging you to take ownership of your choices and be accountable for your personal growth, happiness, and success. 
• Challenging your status quo, pushing your boundaries for you to embrace your potential and pursue greatness. 
• Building supportive and inclusive communities that inspire and uplift each other, fostering a sense of belonging and connection among its employees and the wider local communities. 
• Encouraging you to be authentic, be true to yourself, embrace your uniqueness, and live a fulfilling and purpose-driven life. 
• Promoting a growth mindset and a commitment to lifelong learning and encouraging you to seek knowledge, explore new experiences, and embrace challenges as opportunities for personal and professional development. 
• Encourages you to appreciate each moment and find balance in your lives, being fully present in the moment, cultivating mindfulness, and finding joy in the present,  

• Encouraging you to set clear intentions, align your actions with your values, and make conscious choices that contribute to your overall well-being and happiness. 

Join us and connect and collaborate with bright minds. Be part of a culture of equity, diversity, and inclusion, where you can showcase your unique talents and expertise to create successful outcomes for you, the client, and the company. All qualified applicants will receive consideration for employment without regard to gender, gender identity/orientation, race, colour, religion, origin, or other characteristics.  

Join Our Healthtech Development Team