Position Type :

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Every day, our teams innovate across the world of finance. We collaborate to work smarter, while making a difference. We believe in diversity and inclusivity, giving a voice to everyone on the team. And we celebrate our success together. If you want to make an impact in fintech, we’d like to know: Are you FIS?

About the team

Creates and maintains the processes of the division’s quality program. Also provides consulting for software development or operations processes, quality practices, quality audits and software measurements to product development or operations teams within the division and to clients.

What you will be doing

• Develops, maintains and upgrades Manual or Automated test scripts, utilities, simulators, data sets and other programmatic test tools required to execute test plans

• Performs usability testing for total system performance, reliability, scalability and security.

• Effectively communicates testing activities and findings in oral and written forms

•Controls and manages own daily test activities

• Provides internal quality assurance.
• Supports test lead to identify risks and develops mitigation strategies.
• Organizes and maintains the test script library.
• Other related duties assigned as needed.

What you bring

• Experience in Manual AND Automation testing are required

• Cobol mainframe background is a plus but not required

• Has worked on Payments / Credit Cards systems is a plus

• Any Banking Systems exposure is good to have

• Knowledge of methods, tools and technology used in software testing
• Knowledge and use of quality management methods, tools and technology used to create and support defect-free, application software that meets needs of client/business partner
• Knowledge of basic principles, processes, phases and roles of application development methodologies

What we offer you
At FIS, we hire the best. In return, you receive exceptional benefits including:
• Opportunities to innovate in fintech
• Tools for personal and professional growth
• Inclusive and diverse work environment
• Resources to invest in your community
• Competitive salary and benefits

#Ll-EA1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

As the Lead HR Business Partner at DGS Philippines, you will act as the Head of Human Resources for the Philippines. You will provide expert HR and commercial knowledge to partner with the business. You will align with the business's values and business strategy and achieve commercial goals through the delivery and implementation of people strategies.

• HR Strategy: Support the delivery of market/client group HR strategy and lead the communication, implementation, and measurement of key people initiatives and programs within your own business area to support a vibrant and collaborative culture.
• Senior Business Relationships: Build partnerships and act as a confidante, coach, and constructive challenger to stakeholders.
• Team Leadership: Lead, manage, mentor, and coach members of the team to deliver best-in-class HR services to the business and employees.
• Talent Strategy & Management: Use the career and talent framework to develop the careers of our employees through roles and assignments to provide unique opportunities to build KSAs.
• Change Management: Support business leaders in organizational change management programs (M&As, organizational culture change, business process re-engineering, reorganizations).
• Career Development: Work with our line leaders, using the framework provided by the talent team to ensure that engaging career development plans are developed and implemented for our employees.
• Performance Development: Drive an effective approach to performance development with line leaders. Support business leaders in providing feedback to motivate high performers and improve poor performers or deal with the lack of performance.
• Employee Relations: Solve key employee issues which might pose a significant risk to the business and organization in your own business area.
• Employee Engagement: Mobilize commitment and accountability for employee engagement through senior managers and act as a support and advisor for line leaders in the area of Employee engagement.
• Diversity: Champion a more diverse workplace.

You will be reporting to the VP of Human Resources based in India, with a dotted line reporting to our Managing Director for the Philippines.

dentsu is seeking a dynamic Salesforce Practice Lead to spearhead our multi-cloud Salesforce practice in the Philippines. The successful candidate will work closely with the DGS Head of Salesforce and the Philippine Managing Director to drive the overall performance, development, and growth of our Salesforce capabilities. This role demands a combination of strategic vision, deep industry knowledge, and a proven track record in delivering cutting-edge Salesforce solutions.

Key Responsibilities:

• Strategic Leadership: Develop and implement a strategic vision for the Salesforce practice in alignment with global objectives. Identify and capitalize on market trends and opportunities within the Salesforce ecosystem, focusing on Commerce Cloud, Marketing Cloud, and CRM.
• Client Engagement: Build and maintain robust relationships with clients at all levels, providing expert consultation and tailored solutions that exceed expectations. Understand client business needs and leverage Salesforce technology to enhance their business operations.
• Operational Excellence: Manage the end-to-end execution of Salesforce projects, ensuring adherence to scope, budget, and timeline. Conduct regular audits and reviews to maintain high-quality standards in all implementations.
• Team Development: Lead a high-performing Salesforce team, setting clear goals and expectations. Manage performance through regular evaluations and provide ongoing training and development to maintain high competency levels.
• Innovation and Growth: Collaborate with sales and alliance teams to explore new business opportunities. Contribute expertise to sales pitches and proposals to expand the client portfolio.

Your responsibilities will be, but not limited to:

• Gather the timing of local statutory audits for all the legal entities under QIMA Partners Limited, and ensure the lists are updated on a regular basis.
• Design and formulate the timeline of the local statutory audits in alignment with Group Annual Audit.
• Lead the process for the statutory audit by timely coordinating with the legal entities and ensuring all legal entities under QIMA Partners Limited are completed and compiled.
• Lead the management of Group Audit from the group perspective and collaboratively work with the businesses and process owners to ensure that the requirements are gathered and submitted on time.
• Liaise with External Auditor to ensure that the Group Audit status is updated correctly and communicated to the relevant recipients.
• Liaise with Local and 3rd Party Advisors handling the Local, Statutory and Tax compliance for entities without local finance in the country to ensure that compliance requirements are prepared and submitted on time.
• Review, manage and recommend if the 3rd party engagement contracts be continued, amended and/or terminated based on the relationship with the Group and their ability to deliver the scope of work as per the contracts.
• Actively seek standardization and automation, apply and implement best practices for managing Group Audit and Local, Statutory and Tax compliance and deploy innovative technology where possible to enhance and continuously improve the design and operating effectiveness of the controls, documentation, assessments and review procedures.
• Develop and conduct adequate training and prepare related information material on the Group Audit and Local, Statutory and Tax compliance for business continuity purposes.
• Keep the record of the 3rd party’s engagement fees, Penalties and Late Charges, and the Payment made for all the compliance requirements which can be used to assess trends of payments and penalties as well as the professional fees.
• Other tasks assigned by the Immediate Supervisor.

Key Skills : Solix Platform

Job description:
Experience of 5-6 years on Solix.
Participate in Design and Architecture sessions with key business SMEs and Architects.
Assess current data flows / business architecture, Create HLD, and Architecture documents.
Technical guidance to development teams.
Identify design and implementation risks.
Interact with upstream / downstream application teams to facilitate a seamless experience for the team.
Socialize with stakeholders and finalize the Archival plan.
Track all aspects of the project including scope as well as change orders.

The Operations Team Lead is responsible for leading a team of paralegals and driving the team’s performance to ensure an excellent customer experience throughout the File Management process. Additionally, the Lead is responsible for the creation and ongoing development and evolution of a positve, collaborative, supportive and outcome-focused team environment that brings the DBC (Deep Blue Company) values to life.

As an Operations Team Lead you will:

• Be responsible for the delivery of the best possible customer experience through the end-to-end File Management service delivered by their team.
• You need to ensure that the team delivers excellent output against the target number provided by Workforce for matters handled, financial goals, State Legal, Quality Assurance and Risk Management guidelines.
• Embedding an operating rhythm and conducting team huddles, regular 1:1’s, team meetings, town halls and critical information updates in a planned and ordered manner
• Ensuringprocedures are in place, documented and adhered to in order to perform uniform routine tasks and settlement completion, partnering with Lawyers on pre-settlement processes and Workforce to ensure coverage of file load
• Ensuring that all staff are updated and upskilled on the applicable State legislature, behavioural skills, Tools & Process updates and Company Guidelines affecting their work standards and compliance requirements
• Setting, monitoring and managing team Performance and flow of team deliverables based on SLA (Service Level Agreements) and auditing process resultse.Handling escalations as the Supervisory Contact for customer escalations process and conducting necessary investigation and/or support and providing a report of the series of events
• Ensuring that all Final Settlements are monitored and provide regular feedback into the team to improve the quality of their work, reducing errors and improving customer experience
• Managing Financial goals by tracking the Billing & Payment deliverables compliance for the assigned group
• Championing and modelling compliance to Company values, policies and guidelines
• Building and managing a program of activity with the team to reinforce positive team behaviours, create and celebrate a positive team culture
• Managing team member compliance to Company policy, process and procedure, State Legal and Team Guidelines by reinforcing the same over Coaching & 1:1 Sessions and via the Discipline Management process, where needed
• Monitoring daily attendance compliance, escalating issues to Work Forceand the People Team by partnering with them to ensure appropriate interventions and disciplinary processes are actioned
• Perform other tasks as assigned by Management

• Implement demo trials on time to generate “Reasons to believe” to support Syngenta recommendations.
• Provide technical expertise/training to marketing, sales, regulatory, and Field Promoters
• Provide technical support to the sales team in their demonstration areas SBS, and field day activities.
• Implement the commercial demos ESPs to support the BTL activities.
• Lead the Digital project of TMD.
• Will also work hand in hand with the Commercial team’s in the zone to support commercial success aspirations
• Timely retrieval of highly qualified data from trials to support robust decisions.
• Together with the Commercial team, will serve as subject matter resource for the crop protection products in the Business Zone
• Will also implement relevant Agronomy services whenever needed.

A LITTLE BIT ABOUT Boldr

• Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.
• We are a global team, united by our desire to connect diverse people with common values for boldr impact. 
• We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.

LET’S START WITH OUR VALUES

• Meaningful connections start with AUTHENTICITY
• We do our best work by being CURIOUS
• We grow by remaining DYNAMIC
• Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE 
• At the heart of great partnerships, we’ll always find EMPATHY

WHAT IS YOUR ROLE

The Lead IT Engineer will be responsible for Application support at ThriveDX.This includes documenting, troubleshooting, and resolving issues in a multifaceted and complex environment.

You will be collaborating with all levels of management within various departments to understand the current state, identify business requirements, and recommend solutions. You will be working in a fast-paced, dynamic environment and will be expected to manage the day-to-day operational and tactical aspects of multiple Implementation projects; effectively communicate plans, progress, and status to internal stakeholders.

This position will also implement and manage other technical and SaaS solutions ensuring security and quality standards are achieved. You will be providing tier two and tier three ticket support, administration of Enterprise Applications, complete project work in an agile methodology, and perform other job-related duties as required.

WHY DO WE WANT YOU

We are currently looking for impact-driven individuals who are passionate about helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic, and Authentic.

WHAT WILL YOU DO

• This position will implement and manage technical and SaaS solutions ensuring security and quality standards are achieved.
• Provide support and administration of Atlassian, Azure, Intune, Azure Active Directory,
• Google Workspace, computer hardware, operating systems, and perform other job- related duties as required.
• Participate in project related work to deliver improvements in these solutions.
• Learn about and assist with the support of other applications and platforms, to include solutions like AWS, GCP, Git.

WHAT WE’LL LIKE ABOUT YOU

 YOU ARE…

• Curious and authentic, just like us! #beboldr 

• An analytical and critical thinker, with an eye for even the most minute of details
• Passionate about client satisfaction
• Must be a self-starter possessing excellent time management skills; able to manage
• multiple activities simultaneously while requiring little or no oversight and/or direction
• Must possess a strong combination of project management and technical skills along with excellent Customer communication skills
• Propensity for multi-tasking
• Excellent communication skills both oral and written
• Extremely organized and focused
• Self driven
  

YOU HAVE…

• 3-5 years experience managing Atlassian Cloud products on premium licensing:
• Confluence, Jira Service Management, Jira Projects, Jira Work Management, etc; to
• include building and managing Service Management projects, building automations and
• API based integrations.
• 3+ years of experience developing and maintaining technical documentation in Confluence
•  2-4 years experience implementing, administering, and supporting Azure AD, IAM, Intune, and M365
• 2+ years of experience integrating systems with Azure and deploying SSO + MFA
• 3-5 years of Technical support experience is required.

● Experience troubleshooting in a multi-user high availability 24x7 environment

● Experience in PC repair, troubleshooting and deployment (Windows and MAC)

• SSS
• Pag-ibig
• Philhealth
• HMO on day one
• 13th month pay
• Paid incentive leaves
• Personal time-offs (PTOs)
• Sick leave

A LITTLE BIT ABOUT Boldr

• Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.
• We are a global team, united by our desire to connect diverse people with common values for boldr impact. 
• We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.

LET’S START WITH OUR VALUES

• Meaningful connections start with AUTHENTICITY
• We do our best work by being CURIOUS
• We grow by remaining DYNAMIC
• Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE 
• At the heart of great partnerships, we’ll always find EMPATHY

WHAT IS YOUR ROLE

The Lead IT Engineer will be responsible for Application support at ThriveDX.This includes documenting, troubleshooting, and resolving issues in a multifaceted and complex environment.

You will be collaborating with all levels of management within various departments to understand the current state, identify business requirements, and recommend solutions. You will be working in a fast-paced, dynamic environment and will be expected to manage the day-to-day operational and tactical aspects of multiple Implementation projects; effectively communicate plans, progress, and status to internal stakeholders.

This position will also implement and manage other technical and SaaS solutions ensuring security and quality standards are achieved. You will be providing tier two and tier three ticket support, administration of Enterprise Applications, complete project work in an agile methodology, and perform other job-related duties as required.

WHY DO WE WANT YOU

We are currently looking for impact-driven individuals who are passionate about helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic, and Authentic.

WHAT WILL YOU DO

• This position will implement and manage technical and SaaS solutions ensuring security and quality standards are achieved.
• Provide support and administration of Atlassian, Azure, Intune, Azure Active Directory,
• Google Workspace, computer hardware, operating systems, and perform other job- related duties as required.
• Participate in project related work to deliver improvements in these solutions.
• Learn about and assist with the support of other applications and platforms, to include solutions like AWS, GCP, Git.

WHAT WE’LL LIKE ABOUT YOU

 YOU ARE…

• Curious and authentic, just like us! #beboldr 

• An analytical and critical thinker, with an eye for even the most minute of details
• Passionate about client satisfaction
• Must be a self-starter possessing excellent time management skills; able to manage
• multiple activities simultaneously while requiring little or no oversight and/or direction
• Must possess a strong combination of project management and technical skills along with excellent Customer communication skills
• Propensity for multi-tasking
• Excellent communication skills both oral and written
• Extremely organized and focused
• Self driven
  

YOU HAVE…

• 3-5 years experience managing Atlassian Cloud products on premium licensing:
• Confluence, Jira Service Management, Jira Projects, Jira Work Management, etc; to
• include building and managing Service Management projects, building automations and
• API based integrations.
• 3+ years of experience developing and maintaining technical documentation in Confluence
•  2-4 years experience implementing, administering, and supporting Azure AD, IAM, Intune, and M365
• 2+ years of experience integrating systems with Azure and deploying SSO + MFA
• 3-5 years of Technical support experience is required.

● Experience troubleshooting in a multi-user high availability 24x7 environment

● Experience in PC repair, troubleshooting and deployment (Windows and MAC)

• SSS
• Pag-ibig
• Philhealth
• HMO on day one
• 13th month pay
• Paid incentive leaves
• Personal time-offs (PTOs)
• Sick leave

A LITTLE BIT ABOUT Boldr

• Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.
• We are a global team, united by our desire to connect diverse people with common values for boldr impact. 
• We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.

LET’S START WITH OUR VALUES

• Meaningful connections start with AUTHENTICITY
• We do our best work by being CURIOUS
• We grow by remaining DYNAMIC
• Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE 
• At the heart of great partnerships, we’ll always find EMPATHY

WHAT IS YOUR ROLE

The Lead IT Engineer will be responsible for Application support at ThriveDX.This includes documenting, troubleshooting, and resolving issues in a multifaceted and complex environment.

You will be collaborating with all levels of management within various departments to understand the current state, identify business requirements, and recommend solutions. You will be working in a fast-paced, dynamic environment and will be expected to manage the day-to-day operational and tactical aspects of multiple Implementation projects; effectively communicate plans, progress, and status to internal stakeholders.

This position will also implement and manage other technical and SaaS solutions ensuring security and quality standards are achieved. You will be providing tier two and tier three ticket support, administration of Enterprise Applications, complete project work in an agile methodology, and perform other job-related duties as required.

WHY DO WE WANT YOU

We are currently looking for impact-driven individuals who are passionate about helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic, and Authentic.

WHAT WILL YOU DO

• This position will implement and manage technical and SaaS solutions ensuring security and quality standards are achieved.
• Provide support and administration of Atlassian, Azure, Intune, Azure Active Directory,
• Google Workspace, computer hardware, operating systems, and perform other job- related duties as required.
• Participate in project related work to deliver improvements in these solutions.
• Learn about and assist with the support of other applications and platforms, to include solutions like AWS, GCP, Git.

WHAT WE’LL LIKE ABOUT YOU

 YOU ARE…

• Curious and authentic, just like us! #beboldr 

• An analytical and critical thinker, with an eye for even the most minute of details
• Passionate about client satisfaction
• Must be a self-starter possessing excellent time management skills; able to manage
• multiple activities simultaneously while requiring little or no oversight and/or direction
• Must possess a strong combination of project management and technical skills along with excellent Customer communication skills
• Propensity for multi-tasking
• Excellent communication skills both oral and written
• Extremely organized and focused
• Self driven
  

YOU HAVE…

• 3-5 years experience managing Atlassian Cloud products on premium licensing:
• Confluence, Jira Service Management, Jira Projects, Jira Work Management, etc; to
• include building and managing Service Management projects, building automations and
• API based integrations.
• 3+ years of experience developing and maintaining technical documentation in Confluence
•  2-4 years experience implementing, administering, and supporting Azure AD, IAM, Intune, and M365
• 2+ years of experience integrating systems with Azure and deploying SSO + MFA
• 3-5 years of Technical support experience is required.

● Experience troubleshooting in a multi-user high availability 24x7 environment

● Experience in PC repair, troubleshooting and deployment (Windows and MAC)

• SSS
• Pag-ibig
• Philhealth
• HMO on day one
• 13th month pay
• Paid incentive leaves
• Personal time-offs (PTOs)
• Sick leave

AECOM is seeking a Lead - Financial Accountant to be based in Manila, Philippines

This role is primarily responsible for autonomously performing periodic financial transactions and ad hoc tax activities in accordance with tax compliance, generally accepted accounting principles, finance policies, and internal controls. The role is expected to provide technical expertise and lead junior team members in ensuring alignment in financial procedures, processes, and systems to business requirements.

Responsibilities & Duties

• Assumes responsibility in the maintaining financial management and reporting systems and complementary financial and administrative business processes, to support the effective and judicious use of financial resources.
  • Leads in the maintenance of a documented system of accounting process, policies and procedures like SOP and DTPs, including the maintenance of the Fixed Asset register and management of the Blackline Reconciliation.
  • Demonstrates adept knowledge of the organization’s financial policies, procedures, processes, systems and supporting technology.
• Applies expertise in processing financial transactions to ensure the effective recording and tracking of revenues and expenditures.
  • Prepares journal entries and synthesize common ledger for subsidiary accounts.
  • Performs complex tasks in compliance with process, policies, procedures, and SOX & internal controls.
  • Resolves identified issues independently and keeps the Finance Manager updated for open or ongoing concerns.
  • Addresses critical and unique issues with the guidance of Finance Manager for timely resolution of escalated issues.
• Prepares financial reports and final accounts in compliance with statutory/regulatory requirements and general accepted accounting standards autonomously.
  • Leads with monthly closings, account analysis and supports the Finance Manager in carrying out the responsibilities of the Business Office
  • Develops and prepare reports, analyses, and presentations for periodic and ad hoc requirements.
  • Drives completion of audit processes by coordinating with stakeholders, join auditors in walk throughs, and review submitted documents.
  • Leads and support key projects, audit reviews, activities, and documentation.
• Recommends process and procedural improvements to maintain the accuracy and integrity of financial transactions.
  • Works with Finance Manager to develop process improvement initiatives to streamline processes, improve customer experience, and increase productivity.
  • Identifies risks and propose ways to prevent occurrence of similar issues and concerns.
• Applies expert knowledge on relevant local, state, and federal tax laws and regulations in managing taxation and tax-related issues.
  • Demonstrates in-depth knowledge in the specific areas of tax, duties, and government levies.
  • Ensures compliance with Philippine regulatory reporting requirements such as BIR, SEC, and BOI.
  • Identifies potential tax exposure and advises accordingly. Advise on the impact of changes in tax laws on the organization. Explains the organization’s tax policies and plays a key role in their implementation.
• Provides guidance and technical expertise to junior members of the team in completing projects and performing financial activities.

The Allegro team is passionate about providing intelligent solutions that move the world toward a safer and more sustainable future. With more than 30 years of experience developing advanced semiconductor technology, innovation with purpose touches every aspect of our business.  From customer engagement and employee recognition to technology advancement and serving the local communities in which we maintain offices, innovation consistently drives our mission and definition of success. 

JOB RESPONSIBILITIES:

• Work with AMPI Engineering and Planning, and AML Engineering and PMs to coordinate Probe Test, Assembly build, Qual Test, and Final Test activities at AMPI based on priorities provided by PMs.
• Originate Assembly ERFs and Test ERFs, where appropriate.
• Work with AMPI Probe Planning to coordinate processing of probe engineering materials at AMPI. Provide information needed by Probe Planners prior launching the wafers in Probe WIP.
• Work with AMPI Qual and Reliability Group and Planning to coordinate qual material processing.
• Coordinate with AMPI Planner on engineering assembly builds and final test movement to Sample Stock of material to support RTM.
• Ensure that approvals requiring AMPI personnel are completed in a timely manner, such as but not limited to Probe & Final Test PTC, ECNs going through ETQ document control system.
• Submit lot termination and track lot ownership as needed. Create links to deliverables for items completed in AMPI, i.e. Probe and FT PTCs, qual plans.
• Participate in and support high-level planning of top priority projects of AML PM. Communicate status, issues, and results to AML and AMPI stakeholders.
• Utilize the SharePoint, Apollo, Phoenix, and other PM Tools in performing tasks. Interfaces with U.S. counterparts on PM activities.
• Develop and recommend solutions to improve process for a timely product release to Market and/or to Production.

MINIMUM QUALIFICATIONS:

• Bachelor’s Degree or equivalent with 3-5 years of industry experience
• 5 years in semiconductor industry
• Knowledgeable in Project Management, Planning, Product Development, Probe Test, Final Test and Qual and Reliability processes

• The Supply Planning Lead is responsible for defining an efficient, cost-effective and stable supply plan that supports sales forecasts and meet inventory targets.  
• He/She also partners with key stakeholders to support activities related to new product introduction, trade and customs, tolling and inventory management.
• The Supply Planning Lead is also in charge in managing appropriate levels of inventory including its movement and validating the accuracy of both physical and system counts.

Accountabilities

Planning

• Ensure an efficient, cost-effective and stable supply plan (Finished Goods, Collaterals) that supports sales forecasts at acceptable inventory levels
• Provide useful data and supply analysis during local and regional business meetings (Pre-SOP, SOP, Business Meetings and NPI Meetings).
• Maintain accurate gSAP information and ensure that planning process is aligned to gSAP requirements at all times.
• Drives all Supply-required activities related to New Product Introduction (NPI) by working closely with key stakeholders for package development and the region for range requests approval and supply negotiations.
• Partners with the Trade & Customs officer to ensure the efficient importation of goods through closed loop communication of the procurement plan.
• Partners with Marketing to define the appropriate inventory buffers and recommend an appropriate supply/procurement plan that addresses forecast variabilities and cost targets
• Monitor related cost elements within IMC control such as duties and non-duties
• Appropriately set vendor and toller schedules in accordance with the demand requirements and procurement plans.  Ensure that all collaterals (packaging, containers, labels, etc) for local repacking are available and procured on-time and in the right quantities.
• Document changes in the planning process and identify improvement areas in business processes to make the work more efficient. 

Inventory Management

• Responsible for maintaining   regional and international   inventory   within acceptable levels as set by Regional and Country objectives.
• Identify ways   to manage order quantity through MOQ negotiation, sourcing strategy and logistics consideration.
• Ensure   that   acceptable levels of inventory rate accuracy (IRA) in all warehouses and tolling plants through the monitoring, support and management of said activities via cycle counts
• Drives Marketing to define move-out plans for expired and SLOB inventory to reduce inventory write off. 
• Tracks Expired and Near-Expiring inventory and coordinates with WH Lead and HSE officers on appropriate action plans to faciliate the move-out (disposal or extension) of ageing inventory
• Recommends and monitors levels of provision and implementation of goods disposal activities.
• Provide inputs on SUs under RGM (Return Goods Memo) to ensure that returned items will not worsen inventory condition.
• Ensure that supplying   IMC’s adhere to the service agreement particularly on   details relating   to inventory such as shelf-life, lead-time and MOQ.
• Works with Production and Tolling Manager to ensure proper supply planning
• Works with Quality Team to ensure that inventories are properly classified in the system

Job Background and Purpose:

• Citi as the leading global bank is present in 100+ countries, 16 of which are in Asia.  In each of these countries the Central Banks and other financial regulatory bodies require the timely and accurate reporting of prudential requirements and other monetary statistics. The Citi global platform, RegInsight, together with standard data stores helps meet the evolving regulatory reporting needs
• Citi in Asia is rolling out RegInsight for Local Regulatory Reporting (“LRR”) using a standardized and automated approach. A few Asia countries have started to implement RegInsight and more countries will follow in the years ahead
• In order to execute the implementation programs in a more efficient manner, Citi is setting up a centralized team in Asia to support the Asia country programs and the reporting processes. The centralized team members will be mostly based in Manila, which is one of the strategic sites of Citi Finance for US Reporting, and will work closely with representatives in the Asia countries such as Australia, Hong Kong, Singapore and India in meeting the countries’ reporting obligations to their specific regulators

Key Responsibilities of the centralized team members:

RegInsight Implementation Project Management:

• Leading, tracking and driving the progress of the requirements work stream of the program.
• Monitoring effort and deliverables to ensure the work stream delivers according to milestones.
• Organizing and leading regular discussions with the relevant business, finance, technology and operational groups as required by the work stream of the program
• Assist in the creation of presentations to the program Steering Committees and other governance committees for reporting project progress and escalating issues
• Working closely with country Finance, Risk, Development teams, Data Center teams, Operations teams to identify and resolve project dependencies and risks

Requirements Phase

• Responsible to understand and translate Asia local regulatory report requirements and its interpretation while identifying commonality and standards for classification in liaison with Finance SMEs and Technology Colleagues.
• Deliver decomposed local regulatory report forms / schedule to identify critical information / data and its expected values.
• Submit and discuss documentation to source data from a central database, specifying the actual requirement, expected values, and checks required for the data to be consumed.
• Clearly discuss requirements on data issues by interacting with multiple functions like country Finance, FRSS and Global Data Services teams.

Rules Development Phase

• Deliver Mapping (Rules) Design, Documentation, Writing, and Review in accordance with identified requirements.

Testing Phase

• Deliver Data Quality review of identified data in partnership with other work streams in the Centralized Team.
• Complete UAT and Parallel Testing through Test Scripts in partnership with other work streams in the Centralized Team.

Others:

• Support RegInsight LRR change management activities, requirements tracing and rules governance
• Lead/participate in other transformation initiatives to support Finance’s journey to become Best-in-Class Finance.

Development Value:

• Opportunity to work with people from different functions and different countries.
• Opportunity to gain thorough knowledge of Finance processes
• Enhance knowledge about banking products and their accounting/reporting rules
• Obtain and enhance knowledge regarding specific regulatory rules in different Asia countries

Knowledge and Experience:

• 10+years background in transformation projects / Hands on project management experience (preferably related to financial / regulatory reporting).
• Prior experience in financial sector is an advantage
• High caliber person having strong analytical skills
• Ability to engage with senior management
• Basel 2/Basel 3 reporting experience highly advantageous
• Prior experience in IT projects for reporting is an advantage
• Basic Oracle/SQL/MS-Access knowledge
• Advanced MS Excel knowledge
• Fluent English

Skills:

• Strong planning & organizational skills
• Efficient and effective time management
• Strong interpersonal skills and ability to work with multiple functions
• Excellent analytical skills

Qualifications:

• University/College degree in finance/accounting/IT
• CPA is advantageous
• PMP Certification is advantageous

Competencies:

• Goal oriented, highly motivated with analytical & problem solving abilities
• Ability to interpret & implement regulatory guidelines & professional standards
• Needs to have excellent ability to pay attention to details and handle large volume of data
• Able to work under pressure in different locations and in virtual teams to meet tight deadlines.
• Demonstrated ability to supervise/motivate other team members and through influencing skills to improve relationship with seniors and peers.
• Creative, proactive and flexible
• Enthusiastic team player

Preferred/Optional:

• Ability to apply ETL (Enhance, Transform, Load) techniques to transform data into usable format for consumption
• Bachelors degree, potentially Masters degree

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

•   Deliver world-class customer service through monitoring and coaching teammates

•   Champion a world-class Employee and Customer experience

•   Promote employee Engagement

•   Facilitate career development among team members

•   Delivery of service level, coaching, budget (overtime, handle time, NPS etc) and other key metrics

•   Ensure Attendance and Adherence expectations are met

•   Partner with workforce planning teams to deliver around-the-clock support 

•   Actively participate in hiring and development of support and mentor staff members

•   Partner across teams and departments for process improvement

•   Goal setting with peers

•   Partner with Teammates to agree on and monitor Performance plans

•   Participate in and lead customer experience calibration sessions

•   Conduct regular evaluations and provide performance and behavior feedback to Teammates

•   Coach for consistent improvement

•   Compliance to Key Controls, timekeeping and other policies

•   Demonstrate and model Visa behaviors 

•   Execute Leadership strategies and tactics

This is an on-site position. An on-site position must be consistently performed at an assigned Visa office location and require daily commute to the office location.

The Allegro team is passionate about providing intelligent solutions that move the world toward a safer and more sustainable future. With more than 30 years of experience developing advanced semiconductor technology, innovation with purpose touches every aspect of our business.  From customer engagement and employee recognition to technology advancement and serving the local communities in which we maintain offices, innovation consistently drives our mission and definition of success. 

JOB RESPONSIBILITIES:

• Analyze, develop, and implement new software.
• Document new system/application deployed to production based on business process
• Maintain and improve the performance of existing software.
• Clearly and regularly communicate with management and technical support colleagues the project  Design, develop and update software database
• Test and maintain software products to ensure strong functionality and optimization
• Recommend improvements to existing software programs as necessary
• Develops SSRS reports
• Programs and maintains report forms and formats, information dashboards, data generators, canned reports and other enduser information portals or resources.
• Create specifications for reports/application based on business requests.

MINIMUM QUALIFICATIONS:

• Bachelor’s Degree in Information Technology or any related courses.
• Familiar on web application software developer (.Net and/or Java/J2EE, Javascript
• Experience with VB.NET or C#, and ASP.NET programming
• ITIL knowledge
• Ability to work independently and multi-task effectively
• Understands projects from client and business perspective
• Flexible and willing to accept changes in requirements and priorities
• Effective oral and written communication skills
• Good interpersonal skills and ability to easily relate with people in various levels of the organization

The Allegro team is passionate about providing intelligent solutions that move the world toward a safer and more sustainable future. With more than 30 years of experience developing advanced semiconductor technology, innovation with purpose touches every aspect of our business.  From customer engagement and employee recognition to technology advancement and serving the local communities in which we maintain offices, innovation consistently drives our mission and definition of success. 

MINIMUM QUALIFICATIONS:

• Higher Diploma / degree in Electronics / Electrical / Computer Engineering or equivalent semicon experience
• Extensive hands-on experience with Automatic Test Equipment (ATE) repair and product/equipment characterization utilizing basic statistical methods and SPC
• Knowledge on the use of advanced statistical techniques for machine assessments such as MSA and FMEA

About the Opportunity

We are seeking an individual who will ensure that IW effectively collaborates, coordinates and cooperates with multiple stakeholders, including the Australian Embassy in the Philippines, representatives of the Government of the Philippines  and a range of Filipino implementing and policy partners for strong communication and take-up of strategic opportunities to advance end-of-program outcomes.

The Philippines Technical and Policy Reform Lead will:

Client Management 

• Manage IW’s engagement with the Australian Embassy in the Philippines:  
  • Promoting and supporting strong linkages between IW and Post.
  • Provide the Embassy with current and relevant information relating to program implementation and provide entry points for enhanced knowledge sharing with other DFAT programs.
  • Work with the Embassy to identify public diplomacy opportunities to build DFAT’s private sector relationships, advance DFAT’s bilateral policy reform agendas, and create opportunities for DFAT dialogue on contemporary gender issues with key actors.
  • Support regular coordination mechanisms with DFAT Post including quarterly Country Sub-Committee Meetings, annual Staff Planning meetings, the annual review of the Philippines Country Strategy, and program reporting. 

Policy Leadership

• Develop and maintain networks with relevant policy stakeholders across the Philippines to identify potential for policy reforms impacting the care economy. 
• Work with Workstream 2 Director to develop initiatives and establish partnerships to enable policy reform impacting the care economy in the Philippines in line with IW’s Enabling Care Policy Reform Strategy, including identifying opportunities, collaborative design, procurement, contracting, negotiation and stakeholder management.
• Lead the delivery of Workstream 2 partnerships and policy interventions in the Philippines, including partnership and contract management.  
• Work with IW’s Monitoring, evaluation, learning and research (MERL) team to support the monitoring of Workstream 2 partner progress and impact assessment in the Philippines. 
• Work with the Workstream 2 Director and Technical Coherence Senior Manager to support Workstream 2 reporting of partner progress and impact in the Philippines.
• Work with the Workstream 2 Director to develop and deliver multi-country initiatives, including knowledge sharing forums.

Technical Leadership  

• Lead the development and annual review/update of IW’s country-level strategy for the Philippines, reflecting an analysis of context, stakeholders, country and regional level priorities, and synergies with other DFAT programs, in consultation with DFAT.  
• Ensure IW activities are adaptive and responsive to the Philippine country context and are delivered in line with country-level economic prospects, private sector interests, policy context and prevalent social norms.  
• Work with IW Workstream Directors to support strategic local and regional partnerships that demonstrate the links between improving the enabling environment for women’s economic participation and their empowerment, and support IW’s End of Program Outcomes (EOPOs):  
  • EOPO1 Workplace Gender Equality: More workplaces adopt and implement workplace gender equality organisational changes.
  • EOPO2 Enabling Policy Reform: Policy stakeholders are influenced by private sector perspectives and other evidence related to care economy and/or WEE.
  • EOPO3 Campaigns and Communities of Practice: More early adopters of gender equality demonstrate progressive behaviour and advocate for broader change.
  • EOPO4 Gender Lens Investing: Increase investment in businesses that disproportionately benefit women across targeted countries.
• Ensure IW complements and amplifies the relevant agendas of development actors and other key stakeholders in the Philippines, including but not limited to: UNWomen, IFC, ADB, UNESCAP, Oxfam Pilipinas.
• Support IW Workstreams and partners to identify entry points that specifically target women who experience intersecting forms of bias and disadvantage, including women with disabilities.

Employment type and location:  A citizen role, but open to others who have legal right to work in country under a local compensation package.  Based in Manila, Philippines.

Duration: 3 years, up to 30 June 2027; anticipated to commence in May 2024.

The Dispute & Support Operations Team Lead will lead a team of Dispute and Support Operations (DSO) team members of different levels, completing dispute work on behalf of DPS and VDMS clients.  They are subject matter experts in their field and as such will be a point of contact and escalation within the department for complex dispute matters.  Candidate will establish processes for efficient completion of Prepaid, Debit, and Regionals disputes in order to maximize resource utilization rates and Client recoveries.

Essential Functions

• Oversight and development of a team, coaching and mentoring team to maximize performance
• Manage methods of delivery through the optimization of established workflows, ensuring that all cases are worked within set timeframes and in accordance with local, federal, and Visa regulations
• Monitor the daily workload and allocate or assign cases based on priority, work type, and available resources
• Strengthen relationships with key Clients and internal business partners including Global Arbitration and Compliance, Processing Sales, Client Support, and various Product organizations 
• Follow established operating guidelines for the delivery of support and standards of performance
• Provide escalation support for complex internal and external dispute related issues
• Provide information and direction to external and internal clients regarding Visa, Plus, and Interlink operating rules and regulations as it applies to disputes, re-presentments, pre-arbitration, pre-compliance, and case filing
• Provide career advancement opportunities (when applicable), timely coaching and performance evaluations and management when necessary
• Open tickets and communicate system or settlement issues to leadership or internal partners
• Communicate via email and phone to Visa DPS Clients and Network associates as necessary
• Work in a matrixed environment
• Potential domestic and international travel may be required
• Work off business hours as required
• A proven track record for identifying and proactively sharing dispute processes that maximize productivity and efficiency.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

The Application Support Lead is accountable in ensuring that the support and maintenance support services are delivered in accordance to agreed SLAs  run like a factory. In order to create additional value for our customers and increase our internal profitability, the Application Support Lead will be responsible in improving and innovating the processes and implement/maintain new support technologies. Customer-centric, end-to-end oriented service mindset (from the end user until the supplier) and pro-activeness are the fundamental building blocks to achieve the goals.

The role is responsible and accountable for supervising a team in the HR Contact Center, to ensure the team meets or exceeds expectations and defined SLA targets. The role will support the manager and coordinate with stakeholders and team members in executing end-to-end contact center activities by ensuring quality and timeliness of output, adherence to defined service level agreements, and ensuring compliance to relevant standards and procedures. The role is responsible for ensuring effective staff utilization to meet business needs and ensure effective service delivery. Responsible for supporting team members as needed, providing coaching and training, ensuring team members are engaged and motivated and fostering a collaborative culture

• Responsible for managing the day-to-day HR Contact Center operations by leading the team and developing and implementing internal workflow processes, operating procedures, team schedules, and controls.
• Manage team workload and capacity; recommend long or short-term adjustments to staffing model when/if necessary, to effectively support shifts in scope of work and/or volume
• Manage team performance, provide coaching, and identify career development opportunities relevant to the team
• Develop strong stakeholder relationships by ensuring escalations are managed effectively and proactively and elevating if/when necessary
• Lead and/or participate in governance meetings with internal/external stakeholders to discuss operational results, issues, strategies, and solutions to improve team’s performance
• Provide and present regular performance and operational progress reports to internal/external stakeholders ensuring issues are flagged, monitored, and resolved in a timely manner
• Ensure effective timely communication to leadership and stakeholders
• Develop and prepare reports and conduct analyses on resource utilization, performance against SLA targets, quality, and process efficiency
• Investigate and resolve complex issues
• Analyze issues and service failures to identify root causes and trends to develop and implement improvement strategies
• Be a point of escalation for issues and time critical actions. Undertake required actions and resolve as appropriate. Escalating as required
• Drive continuous improvement. Identify and implement process improvements to streamline processes, improve customer experience, increase productivity, and ensure high quality service delivery
• Lead system testing, coordinating this activity for the team. Identify issues, ensure retesting happens until issues are resolved
• Provide guidance and direction to the team according to established policies, procedures, and management guidelines
• Accountable for ensuring adherence to audit and regulatory requirements both internal and external (i.e GDPR, AECOM Privacy Policy and SOX) ensuring the Company is compliant and risks are mitigated

Company Background:

Angkas is the leading motorcycle ride hailing app in the Philippines. But we are more than just an app. Our mission is to improve the quality of life of our customers and bikers. We are doing this by driving meaningful changes in the way they lead their lives. Since 2016, Angkas has helped millions of customers navigate the traffic of Metro Manila while uplifting the lives of over 30,000 biker partners.

Our service has significantly cut back the travel time and costs of our customers, thereby giving them better control of their time and money. For our bikers, we’ve consistently championed road safety while providing them a sustainable source of livelihood. Our brand is also well-loved for our award-winning social media presence that uses humor and wit to emotionally connect with our customers. Indeed, Angkas has achieved so much while overcoming numerous regulatory challenges, a proof that our service is essential for ordinary Filipinos.

Business Opportunity:

The Philippines is the second largest population size in Southeast Asia, behind only Indonesia. In 2019, Waze named Manila the world’s worst city for traffic. On average, it takes a car almost five minutes to travel one kilometer in the city. This is where Angkas comes in. Unlike cars, motorcycles can cut through traffic, making them an ideal alternative transport for traffic-congested cities. The strong product-market fit for motorcycle taxis has led to the phenomenal growth and popularity of Angkas.

But more than just providing an alternative transport, Angkas is driven by an ambitious goal. We want to help end poverty in the Philippines by providing a sustainable livelihood to 18 million motorcycle bikers. That said, we are a purpose-driven company looking for like-minded individuals who believe in using their expertise to create a positive impact in the lives of millions of customers and biker partners.

Core Responsibilities

• Lead all Mobile Engineering architecture design and implementation across our Apps in Flutter (Primary framework), iOS and Android (Legacy Apps).
• Experiment with new mobile frameworks and architectures to make our Apps more reliable and optimized.
• Maintain and enhance the testing automation framework and CICD, create a strong collaboration relationship with key engineering stakeholders such as QA team, DevOps and backend team.
• Walk the talk: in this role you have to code and lead the way with your example, but you also need to be hands off and speak a non-technical language to partner with other departments.
• Participating in brainstorming and refining features requirements with product Managers, Business Analysts and other stakeholders.
• Responsible for the delivery performance of your Mobile team, which might have a mix of in-house and augmented Mobile engineers.
• Lead and mentor every team member in your Mobile team.
• Help build and contribute to a high-performance mobile engineering culture.

Required Skills and experience

• BS/BA in computer science or equivalent combination of education and experience.
• 3+ years experience with Flutter (Excluding requirement)
• 8+ years experience with Mobile Engineering Technologies (iOS/Android).
• 2+ years of technical leadership experience.
• A team oriented personality, bias to action, excellent communication skills.
• Must have experience leading a team and is something he/she likes
• Previous startup experience strongly preferred

Why join Angkas?

• Freedom of Work
• Work Life Balance
• Hybrid Work (Once or Twice a week Makati City)
• Full-time
• Machines provided
• Health insurance/Transpo allowance
• Free drinks, choco/coffee
• Opportunities for promotion
• Competitive salary
• Pay raise
• Company Christmas gift
• Company events
• Start-up environment
• Diversity Inclusion
• Multi-cultural, Agile environment
• Newly constructed office
• Office Gym (soon)
• Remote (outside NCR)

Company Background:

Angkas is the leading motorcycle ride hailing app in the Philippines. But we are more than just an app. Our mission is to improve the quality of life of our customers and bikers. We are doing this by driving meaningful changes in the way they lead their lives. Since 2016, Angkas has helped millions of customers navigate the traffic of Metro Manila while uplifting the lives of over 30,000 biker partners.

Our service has significantly cut back the travel time and costs of our customers, thereby giving them better control of their time and money. For our bikers, we’ve consistently championed road safety while providing them a sustainable source of livelihood. Our brand is also well-loved for our award-winning social media presence that uses humor and wit to emotionally connect with our customers. Indeed, Angkas has achieved so much while overcoming numerous regulatory challenges, a proof that our service is essential for ordinary Filipinos.

What you’d be doing:

• 100% automation, implement GitOps principle, build, deploy and ship infrastructure for cloud-native software solutions using Terraform and ArgoCD.

• Support backend, mobile, data developers in their daily work with questions around tooling, deployment, CI/CD, and many others. You should be able to use Gitlab CI/CD or anything similar.

• Secure cloud infrastructure for internal and external systems with Hashicorp Vault, Google Secret Manager, or something similar configuration secrets, etc.

• Create application dashboards, alerting and metrics needed for Monitoring with Dynatrace or Grafana Stack. Participate in on-call rotations with the Platform DevOps Team.

• As a Senior Engineer, mentor and provide guidance to others, fostering knowledge sharing and continuous improvement, implement and drive projects with minimal to no supervision.

Business Opportunity:

The Philippines is the second largest population size in Southeast Asia, behind only to Indonesia. In 2019, Waze named Manila the world’s worst city for traffic. On average, it takes a car almost five minutes to travel one kilometer in the city. This is where Angkas comes in. Unlike cars, motorcycles can cut through traffic, making them an ideal alternative transport for traffic-congested cities. The strong product-market fit for motorcycle taxis has led to the phenomenal growth and popularity of Angkas.

But more than just providing an alternative transport, Angkas is driven by an ambitious goal. We want to help end poverty in the Philippines by providing a sustainable livelihood to 18 million motorcycle bikers. That said, we are a purpose-driven company looking for like-minded individuals who believe in using their expertise to create a positive impact in the lives of millions of customers and biker partners.

• 5-8 years of experience as DevOps Engineer.

• You have strong experience working with Cloud Platforms preferably GCP, but AWS, Azure and other cloud providers is ok

• Kubernetes and Terraform should be your bread and butter

• You have solid knowledge of CI/CD setup and deployment principles

• You should know scripting or programming language such as Bash, Python, Go

• Good networking skills in the area of DNS, VPCs, Subnets.

• Deep knowledge of Linux and system administration tools.

Why join Angkas?

• Free Lunch in the office
• Free drinks, choco/coffee
• Allowance
• Team buildings
• Flexible work hours
• Hybrid set-up
• Health insurance/Transpo allowance
• Company Christmas gift
• Company events
• Office Gym

As a Business Development Representative, you will play a key role in catalyzing SuperStaff's business development success. Your primary responsibility will be to cultivate relationships with prospective clients and schedule qualified sales calls to offer SuperStaff's services.

Working closely with the sales and marketing teams, you will explore new markets and uncover new leads to increase revenue and achieve sales quotas.

• Proactively generate qualified sales appointments through outbound call/email/SMS prospecting
• Qualify, book, and be responsible for all assigned inbound leads.
• Work with the Director of Sales to generate new opportunities and constantly build the sales pipeline with new prospective clients.
• Demonstrate strong selling and influencing skills.
• Learn and assist in the opportunity follow-up process.
• Maintain a business acumen for all sales calls and meetings with clients, both current and prospective.
• Participate in all required sales training and attend offices when requested for training purposes.
• Perform and track all sales activities within the designated CRM.
• Follow and maintain all sales/data processes and tech tools.
• Report weekly and monthly on all booked and successfully completed sales appointments.
• Follow all assigned reporting procedures

• Proven experience in business development or sales, preferably in the BPO industry.
• Strong understanding of Outsourcing market trends and dynamics.
• Excellent interpersonal and communication skills.
• Ability to build and maintain strong relationships with clients.
• Self-motivated with a results-driven approach.
• Ability to work independently as well as collaboratively in a team environment.
• Proficient in Microsoft Office Suite and CRM software.
• Bachelor's degree in business, marketing, or related experience.

• HMO with 1 free dependent upon hire
• Life Insurance
• 20 PTO credits annually
• VL and SL cash conversion
• Annual Performance-Based Merit Increases and Employee Recognition
• Great Company Culture
• Career Growth and Learning
• A laptop will be provided by the company
• 40,000 - 50,000 monthly salary

AECOM is seeking a Service Delivery Team Lead - Pre-Hire Support to be based in Manila, Philippines

Job Description:

The role is responsible and accountable for supervising a team within the HR Service Center (Pre-Hire Support), to ensure the team meets or exceeds expectations and defined SLA targets. The role will support the manager and coordinate with stakeholders and team members in executing end-to-end Pre-Hire Support activities by ensuring quality and timeliness of output, adherence to defined service level agreements, and ensuring compliance to relevant standards and procedures. The role is responsible for ensuring effective staff utilization to meet business needs and ensure a high level of service delivery. Responsible for supporting team members as needed, providing coaching and training, ensuring team members are engaged and motivated and fostering a collaborative culture.

• Responsible for ensuring effective management of team daily volume and cases including bulk transactions to ensure excellent service delivery and that SLAs and productivity targets are achieved
• Manage team workload and capacity; recommend long or short-term adjustments to staffing model when/if necessary, to effectively support shifts in scope of work and/or volume
• Responsible for ensuring a  good team relationship and dynamics existis and the team are highly motivated. Manage team performance, provide coaching, and identify career development opportunities relevant to the team  
• Develop excellent stakeholder relationships. Ensure escalations are managed effectively and proactively and elevating if/when necessary
• Ensure effective timely communication to leadership and stakeholders
• Responsible for ensuring the highest level of customer service is maintained at all times
• Responsible for ensuring a high-quality, professional, and proactive service is delivered at all times
• Accountable for ensuring quality standards are met and maintained – ensuring all work is done to a high standard and that appropriate audits are undertaken as required
• Work with autonomy and apply critical thinking. Make decisions on complex issues and support the team in the resolution of issues
• Accountable for the accurate and timely resolution of all queries. Analyse complex issues and develop and implement solutions
• Manage team performance, provide coaching, and identify career development opportunities relevant to the team
•   
• Accountable for ensuring compliance with service level agreement, process, policies, and procedures
• Expert understanding of  HR systems including Workday and Employee Center including (Self Service, Knowledge base and Case Management) 
• Able to multi task and work on more than one issue simultaneously ensuring the prioritization of urgent requests 
• Develop and maintain an expert understanding of company policies to be able to interpret and explain company policy and not solely have to rely on the verbiage in the FAQ documents to resolve related inquiries
• Acts as the technical expert for the function and is consulted by key stakeholders on the policies and procedures related to the operations
• Provide guidance and direction to the team on policies, procedures, and management guidelines, act as the subject matter expert in these areas  
• Responsible for ensuring confidentiality is maintained at all times
• Accountable for ensuring adherence to audit and regulatory requirements both internal and external (i.e GDPR, AECOM Privacy Policy and SOX) ensuring the Company is compliant and risks are mitigated
• Lead and participate in audit activities as required
• Accountable for ensuring the SOP/DTP maintenance process. Ensure all documents are relevant and up to date and meet the needs of the business, ensuring the team work effectively and efficiently and are able to meet performance targets
• Responsible for Identifying and implementing process improvement initiatives to streamline processes, improve customer experience, and increase productivity
• Develop internal workflow processes, operating procedures, team schedules, and controls
• Responsible for ensuring all issues are investigated, root cause established. Develop and implement preventative actions and monitor effectiveness. Complete and communicate Incident Reports with stakeholders to ensure customer satisfaction 
• Provide regular performance and operational progress reports to GBS Leadership to ensure issues are being flagged on a timely manner and ensure gaps are addressed
• Develop and prepare reports and conduct analysis on resource utilization, performance against SLA targets, quality, and process efficiency
• Provide and present regular performance and operational progress reports to internal/external stakeholders ensuring issues are flagged, monitored, and resolved in a timely manner
• Lead and/or participate in governance meetings with internal/external stakeholders to discuss operational results, issues, strategies, and solutions to improve team’s performance
• Lead assigned projects. Ensure effective communication to all leadership and all stakeholders 
• Participate in planning, designing, testing, and implementation of new systems and/or new system enhancements
• Participates in reviewing and updating SLAs, identifying quality concerns and resolutions with active engagement and utilization of continuous improvement to establish best practices 
• Leads resourcing activities and actively involved in the full recruitment process for reviewing and assessing the best new talent for the team