This role is primarily responsible for handling the learning administration activities including handling global learning systems administrative management and vendor management activities. It will also provide Learning Management System (LMS) administration, technical support, and reporting of learning programs.

Responsibilities & Duties

• Perform complex tasks and serve as an administrative/technical SME for LearnUpon and other relevant LMS.
• Serve as learning technical lead complex Learning projects and work with subject matter experts, outside consultants, and vendors as required – FTP/API knowledge
• Provide regular performance and operational progress reports to managers to ensure issues are being flagged on a timely manner and ensure gaps are addressed – “newsletter” monthly/report
• Develop and prepare reports and analyses on workload management, SLA achievement, quality, and process efficiency and other related management reports and audits – “newsletter” monthly/report; related to the previous item
• Develop strong stakeholder relationships by ensuring escalations are managed effectively and proactively and elevating it as and when necessary – “case management”/escalation matrix (AECOM employee vs. Admin)
• Owns technical piece of Degreed system including roles/permissions, content provider integrations, system settings, and technical deployment of LMS system enhancements.
• Serves as core technical lead for LearnUpon LMS, facilitates training, system configuration/architecture, integration into Degreed.
• Executes the tactical setting up of global learning programs.
• Monitor data feed for all learning systems, data architecture and holds regular audits to clean up user data in LU, Degreed, LinkedIn Learning and sync with Workday. Manages LMS consultant user account creation approval process.
• Monitors and owns global reporting groups set up in Degreed and LearnUpon to reflect consistent system data architecture. Assists global reporting and dashboard needs.
• Oversees IBM IT support team and facilitates troubleshooting with vendor support to uncover the root cause of issues reported.
• Manages access to learning history archives and liaises with GBS support team to resolve employee cases.
• Makes large scale assignments for safety and compliance
• Assists administrators in completing high-risk tasks like wide-scale enrolments or history migration files.
• Creates and maintains new user/admin training materials as needed
• Maintains training documentation and existing vendor/content integrations in Degreed

We are seeking a highly motivated Order to Cash Service Delivery Lead to manage and drive operations across the EU region. This role will be based in our Shared Service Centre in Manila, Philippines.

This role offers an excellent opportunity to lead a dynamic team and contribute to the strategic growth of our shared service operations in the EU markets.

Key Responsibilities:

• Lead a team responsible for managing billing processes across the EU markets.
• Monitor and ensure Service Level Agreements (SLAs) and OKRs are consistently met, both for internal teams and outsourced providers (where applicable).
• Champion operational excellence through standardization and automation initiatives, enhancing customer satisfaction.
• Oversee the onboarding and integration of new markets or processes into the Shared Service Centre.
• Drive functional governance, including SLA/KPI performance tracking, issue resolution, and project prioritization.
• Provide stakeholders with timely reports and analyses to facilitate strategic decision-making.

Additional Responsibilities:

Reporting to the EU Order to Cash Regional Process Owner (RPO), this position will work closely with commercial teams, support centers, and in-country teams. The Service Delivery Lead will be responsible for ensuring the efficient execution, monitoring, and reporting of billing processes across the EU region. A key focus will be identifying operational improvements and collaborating with the Transformation and IT teams to implement automation initiatives.

Core Deliverables:

• Ensure vendors and restaurants are paid accurately and on time, in line with SLAs or contractual terms.
• Maintain effective communication and coordination with all relevant stakeholders.
• Provide monthly reporting and insights to support in-country teams.
• Build and manage a high-performing service delivery team.
• Research, track, and resolve billing issues promptly.
• Ensure invoice accuracy by verifying master data and reviewing revenue recognition journals that impact regional financials and payments (if applicable).
• Continuously improve billing processes, ensuring SLAs are met, and escalate issues for timely prioritization.
• Manage the governance process with stakeholders through regular business reviews (weekly, monthly, quarterly).
• Support the onboarding of new countries into the regional office.
• Other duties as assigned by the RPO

Key Responsibilities:

• Enhances service levels and ensures the team meets quality, volume, and timeliness objectives (SLAs/KPIs).
• Drives operational excellence through adherence to business needs, budgets, and best practices.
• Leads initiatives such as UAT approvals, efficiency projects, and the closure of GRC/Internal Audit Action Plans, significantly impacting customer, operational, and project outcomes.
• Oversee daily R2R operations, ensuring alignment with organizational goals and timely delivery.
• Adapt strategies to address operational and resource challenges, and ensure the accuracy of R2R Taxonomy, process models, and SOPs.
• Lead and guide teams in resolving complex challenges, maintaining high standards of accuracy and compliance.
• Collaborate with senior management to drive performance improvements and ensure adherence to corporate policies.
• Manage and prioritize multiple delivery teams, mentor employees, and lead high-risk projects.
• Conduct Monthly/Quarterly Business Reviews (MBRs/QBRs), providing strategic insights and driving cross-functional collaboration.

Knowledge & Expertise:

• Expertise in fostering a shared service mindset, optimizing operations through centralized processes, and collaborative efficiency
• Deep understanding of R2R procedures and practices, with a basic knowledge of O2C and P2P processes.
• Expertise in managing operations across multiple markets, with the ability to improve efficiency through collaboration with Finance, Commercial, and Product/Tech teams.
• Familiarity with business directives and billing strategies to enhance operational efficiency and drive business outcomes.

Skills:

• Formal supervisory experience, managing priorities and deadlines for multi-cultural teams.
• Mentoring and supporting employees to advance their careers.
• Leading projects with significant risk and resource needs, and overseeing complex business reviews.
• Use judgment to resolve short-term issues and coach others on problem-solving techniques.
• Address complex problems with informed decision-making, acting as a point of escalation for significant issues.
• Employ tact and diplomacy in addressing sensitive issues and exchanging information.
• Communicate complex concepts clearly, anticipate objections, and influence others effectively.
• Manage conflicts and foster collaboration to achieve shared objectives.

Responsibilities:

Primary

• Collaborate with process stakeholders to ensure effective and efficient process operations. 
• Own and manage the service delivery and performance with defined SLAs/KPIs.
• Ensuring the process complies with any regulations and internal controls/risk management measures
• Able to prepare detailed reporting, provide analysis or insights on various data/reports and present performance results to relevant stakeholders in governance forums (e.g. Monthly, Quarterly Business Review...etc).  

Others:

• Ensure maintenance of process documentation (i.e. Process models, Standard Operating Procedures) 
• Liaise with Central (Delivery Hero), Regional and GRC on managing relevant policies and procedures affecting AP processes
• Assess change requests, prepare decision making and foster implementation
• Actively help to solve systemic or complex issues and problems in an effective manner
• Support internal and external audits

We are looking for a Team Lead, Commercial who is able to lead the team by coordinating, provides guidance and to team
members. The Team Lead, Commercial is responsible for coordinating and monitoring the team, identifies key issues and patterns from partial/conflicting data and gathers information to solve problems that are escalated from team members. 

Tasked with the care of a portfolio of partner accounts, you will be expected to:

● Supports team through lead assignment according to predetermined priorities
● Track team productivity and provide periodic updates to the Assistant Manager, Commercial
● Monitor team attendance/tardiness/unscheduled leaves
● Mentor the team through daily support and monitoring when required
● Analyze call recordings to validate adherence to guideline/SOP, as when needed to support QA
● Create Monthly Rooster shift for VAM
● Create 'Absent' on Roster for VAM
● New Joiner Onboarding Arrangement - Request Access/Hardware (when required)
● Basic report preparation
● Sales Case Management - Ensure tagged cases are resolved within guideline/ SLA
 

We are looking for a highly-driven and motivated individual to take the role of the Team Lead, Global Service Desk. The role is a key leader in the Global Service Desk (GSD) team in the Enterprise Technology Services' (ETS) organisation. She/he will oversee the operations and performance of the company's global service desk function. This role requires a strong leader with exceptional communication, technical, and problem-solving skills to ensure that our IT service desk provides efficient and practical support to users across various locations and time zones.Responsibilities:

1. Service Desk Leadership:

• Develop and implement service desk policies, procedures, and best practices.
• Ensure adherence to ITIL and industry-standard service management principles.

1. Team Management:

• Lead and motivate a team of service desk analysts.
• Set performance goals, conduct regular performance evaluations, and provide coaching and feedback.

1. Incident and Request Management:

• Oversee and where necessary be hands-on in the handling of ETS incidents, service requests, and inquiries through effective ticketing systems.
• Ensure timely and accurate communication & resolution of incidents, adhering to defined service level agreements (SLAs).
• Monitor incident trends, identify root causes, and implement preventive measures.
• Where necessary redirect tickets to the local market IT Service Delivery (L2/ITSD) teams or the next level of support personnel (L3/Service Owners).

1. Customer Satisfaction:

• Continuously improve customer satisfaction levels by enhancing service delivery and customer communication.
• Gather and analyze feedback from users to identify areas for improvement.

1. Knowledge Management:

• Develop and maintain a comprehensive knowledge base for service desk staff and end-users.
• Promote knowledge-sharing and training initiatives to enhance the team's technical skills.

1. Reporting and Metrics:

• Generate and analyze service desk performance reports, highlighting key metrics and trends.
• Present reports to management and suggest continuous improvement initiatives.

1. Continuous Improvement:

• Proactively identify opportunities for process improvement and automation to optimize service delivery.
• Proactively identify opportunities to shift-left services (e.g. L1/GSD to self-service or L2/L3 to L1/GSD)
• Champion initiatives to enhance the efficiency and effectiveness of the service desk function.

1. Incident Escalation and Communication:

• Develop and maintain escalation procedures for critical incidents, ensuring timely communication with stakeholders and management.
• Facilitate clear and effective communication during major incidents.

Requirements:

• Proven minimum of 5 years of experience in managing global ITSD operations.
• Solid understanding of ITIL framework and service management best practices.
• Excellent leadership, communication, and interpersonal skills.
• Fluency in written and spoken English to work effectively in a multicultural and diverse environment.
• Strong problem-solving abilities and a customer-centric approach.
• Experience in managing a diverse and geographically distributed team.
• Knowledge of Windows & Mac operating systems, JIRA Service Desk, Confluence, Google Workspace and Slack are highly desirable
• Ability to work in a fast-paced and dynamic environment.
• ITIL and other relevant certifications are a plus.

• Oversees accounting functions, including journal entries (including ensuring that entries are properly substantiated), reconciliations, consolidations and month-end close activities
• Responsible for compliance with IFRS/PFRS and local GAAP for statutory reporting requirements
• Directs the accounting treatment of the Company’s transactions
• Manages accuracy and timeliness of update of historical reports for management or external reporting purposes
• Ensures periodic statutory financial statements and relevant financial reports are submitted to Tax team, in an accurate and timely basis, for tax calculation purposes
• Recommends and implements process improvements to strengthen controls to ensure integrity of financial reports
• Leads the external audit engagement and ensures accuracy, completeness and timeliness of submission for Group reporting purposes and local statutory reporting purposes
• Recommends for approval the audited financial statements
• Manage reporting requirements from the different regulatory bodies overseeing the Company (SEC, BSP, BIR, etc)

This role will primarily support management of day to day operational activities within the global month-end and journals team. This role will support the manager in executing operating plans such as putting controls in place to ensure quality and timeliness of output, reporting gaps and recommending process improvements for more efficient service delivery.  The role will involve day to day management of the team to ensure compliance with applicable accounting standards, policies, and procedures.

• Evaluate frequency of ad hoc reports and raise change requests as needed
• Act as the first level interviewer for team member hiring
• Authorize overtime and approves team members’ submitted timesheets[TD1] 
• Review and approve reconciliations performed by the R2A team members based on the Global Process Maps

• Identify and analyze complex issues and recommend solutions or alternatives.
• Act as first level escalation point for questions and issue resolutions ensuring issues are addressed on a timely manner Responsible for escalating the issues further as and when necessary.
• Provide regular performance and operational progress reports to managers to ensure issues are being flagged on a timely manner and ensures performance/operational gaps are addressed.
• Responsible for the implementation of team’s business continuity plan.
• Recommends resource planning solutions for changing resource loading and work volumes.
• Sets performance and behavioral expectations.  Conducts regular review, provide feedback and coaching, and other developmental, training and learning opportunity plans to ensure the success of the individuals within the team. Lead short term projects and supports medium to long term projects and contribute to long term initiatives planning.  
• Develop strong stakeholder relationship by ensuring escalations are managed effectively and proactively and elevating it further as and when necessary.
• Ensure team compliance to and delivery of service level agreements, policies and procedures as a agreed with the Manager.

• Own and lead the entire employee lifecycle journey for People Services.
• Work together with the Leadership Team in the people strategy, design and implementation, operations planning and execution.
• Lead & develop the People Services function to meet current and future business needs through working in partnership with People Leaders to develop robust people systems, tools, processes and progressive People Team activities that add value.
• Partner with our cross functional People teams including our Centres of Expertise (COEs) and People Business Partners (BPs) to develop and deliver HR practices to the organisation.
• Oversee the day to day operations of Workday (HRIS) system for any People related matters.
• Implement continuous improvement processes to ensure that all People operational systems and processes are fit for purpose.
• Provide vision and leadership to the team by managing people, performance, development and resources effectively and in line with relevant policies and procedures.
• Manage the team and oversee appropriate scheduling models which guarantee coverage while maintaining customer satisfaction
• Support the development of the overall People Team to ensure the service continues to meet the needs of the group as a whole.
• Identify, own and manage risks arising from strategic and operational plans.
• Data management and accuracy is a priority.
• To perform any other tasks and assignments as directed by the management from time to time.
• Be our subject matter expert for all HR operations matters, both process and policy.
• Institute and review proper controls to mitigate risk and maintain data integrity
• Establish and adhere to service levels with various centres of excellence
• Analyse business processes and make recommendations for improving efficiency
• Partner with regional stakeholders to promote operational efficiency through adoption of self-service options
• Ensure an excellent customer experience as measured through quality monitoring, reviewing SLAs and making changes where needed.

Summary

This role is responsible for day-to-day processing of assigned payroll activities for the ANZ region. The role will also further support junior members of the team by providing process guidance and leverage on expertise to solve complex process issues in compliance with relevant local regulations, policies, procedures, and methodologies support with the necessary audit requirements.

Responsibilities and Duties

• Perform complex payroll activities in compliance with established procedures, strategies, and methodologies.
• Perform taxation, legislative and statutory obligations, effective processing and preparation of returns, documents management, and maintenance of key processes.
• Lead and support in ensuring up-to-date processes and compliance with legislative, award, and other region-specific changes for accurate payroll processing.
• Contribute as subject matter expert by applying technical expertise in the overall payroll process.
• Provide guidance and technical expertise to junior members of the team regarding query resolutions for unique cases and process exceptions, completing projects, and performing (sub-process) activities.
• Develop and prepare multiple reports, analyses, and presentations for periodic and ad hoc requirements.
• Address critical and unique issues with the guidance of Team Lead for timely resolution of escalated issues. Identify risks and propose ways to prevent occurrence of similar issues and concerns.
• Work with Team Lead to develop process improvement initiatives to streamline processes, improve customer experience, and increase productivity.
• Create and update SOP/DTP of current and new processes and incorporate documentation updates as required.
• Resolve identified issues and keep the Team Lead updated for open or ongoing concerns.
• Be involved in various and simultaneous process improvement initiatives to streamline processes, improve customer experience, and increase productivity.
• Facilitate in audit-related programs.
• Perform complex tasks in compliance with service level agreement, process, policies, procedures, and SOX & internal controls.
• Lead and support key projects, audit reviews, activities, and documentation.
• Keeping knowledge of legislation that affects the payroll up to date by research and subscriptions as well as attendance at various workshops and training seminars
• Providing accurate and timely payroll information and reports to stakeholders as needed
• Planning staff workload on a daily basis and assisting them in the completion of assigned tasks and duties within reported deadlines.
• Monitor and respond to Employee Centre support requests as it pertains to Payroll Services

Qualifications & Requirements Qualifications:
• 5+ years of relevant professional experience in Finance or Accounting
• With solid experience in processing (input region) region payroll, exposure to end-to-end payroll processing.
• Advanced proficiency in MS Office tools 
• Advanced working knowledge and understanding of HR processes and procedures
• Advanced working experience in a high-volume/high-headcount payroll processing
• Solid experience in using payroll systems  –in Empower/ Easy Pay/ADP Global View or other Payroll Systems
• Solid experience working with Payroll Systems and other HR Systems preferably in Oracle, and Workday.
• Excellent English communication skills (written and verbal)

Attributes:
• Ability to be thorough and meticulous in completing assigned tasks and with the ability to propose ways to prevent or eliminate errors, discrepancies & issues. (Attention to Detail)
• Ability to gather, integrate, validate, and analyze relevant data to develop resolutions, findings, and recommendations. (Analytical Thinking)
• Ability to provide timely guidance and feedback to help others strengthen specific knowledge/skill areas needed to accomplish a task and ability to support direct reports to achieve desired performance and output (Coaching)
• Ability to effectively communicate within a varied audience and internal and external customers using different platforms. (Communication)
• Ability to actively identify new areas for learning and opportunities to improve processes, tools, and mindset (Continuous improvement)
• Ability to maintain good customer relationship and initiate ways to improve customer experience (Customer Service)
• Ability to clearly define objectives and set targets for the team consistent with and compliant with service delivery agreements, key performance indicators, and policies. (Planning and Organizing)
• Ability to identify and resolve moderate and complex issues by applying best practices and technical expertise and may recommend solutions for unique scenarios. (Problem Solving)
• Ability to monitor and measure progress and effectively drive individual and team results that supports the overall goal of the team. (Results Oriented)

This role will primarily support management of day to day operational activities within the global month-end and journals team. This role will support the manager in executing operating plans such as putting controls in place to ensure quality and timeliness of output, reporting gaps and recommending process improvements for more efficient service delivery.  The role will involve day to day management of the team to ensure compliance with applicable accounting standards, policies, and procedures. 

Responsibilities: 

• Evaluate frequency of ad hoc reports and raise change requests as needed
• Act as the first level interviewer for team member hiring
• Authorize overtime and approves team members’ submitted timesheets
• Review and approve reconciliations performed by the R2A team members based on the Global Process Maps

• Identify and analyze complex issues and recommend solutions or alternatives.
• Act as first level escalation point for questions and issue resolutions ensuring issues are addressed on a timely manner Responsible for escalating the issues further as and when necessary.
• Provide regular performance and operational progress reports to managers to ensure issues are being flagged on a timely manner and ensures performance/operational gaps are addressed.
• Responsible for the implementation of team’s business continuity plan.
• Recommends resource planning solutions for changing resource loading and work volumes.
• Sets performance and behavioral expectations.  Conducts regular review, provide feedback and coaching, and other developmental, training and learning opportunity plans to ensure the success of the individuals within the team. Lead short term projects and supports medium to long term projects and contribute to long term initiatives planning.  
• Develop strong stakeholder relationship by ensuring escalations are managed effectively and proactively and elevating it further as and when necessary.
• Ensure team compliance to and delivery of service level agreements, policies and procedures as a agreed with the Manager.

As a Software QA Lead, you will be responsible for ensuring the highest quality of our software while leading a team of Software QA Engineers across multiple projects. This role requires at least 9 years of relevant experience in software testing and development. As a Software QA Lead, you will be responsible for developing comprehensive test plans and strategies tailored to each project’s requirements. Your leadership will be pivotal in managing and prioritizing testing activities, ensuring efficient resource allocation and timely delivery of results. Reporting directly to the QA Manager, you will monitor test progress and outcomes, providing clear and concise reports to stakeholders.

Beyond managing day-to-day QA operations, you will champion continuous improvement initiatives within the QA team, promoting best practices and fostering a culture of excellence. Your role will also involve mentoring and conducting knowledge transfer sessions to empower team members and promote professional growth. To excel in this role, you must stay abreast of industry trends and emerging technologies in software testing, applying this knowledge to drive innovation and efficiency within our QA processes.

Job Responsibilities

• Understand and analyze business requirements and specifications
• Define appropriate test plan and test strategy
• Plan, estimate and prioritize testing activities
• Create comprehensive test scenarios, test cases and test data
• Create a comprehensive proof of tests
• Identify, record, and document defects accurately and correctly
• Track reported defects and discuss and collaborate with the engineering and product team
• Perform UI, sanity, functional, regression, component, and end-to-end testing
• Track and provide an accurate status report of all testing activities
• Conduct QA Review of test cases and test results to ensure the quality of team deliverable and 100% test coverage
• Collaborate with the QA team to Identify initiatives for process standardization, best practices and continuous improvement
• Collaborate with the development or product team to discuss concerns, clarify issues, etc
• Explore and create Proof Of Concept on testing tools, testing methodologies, etc.
• Conduct risk, impact and root cause analysis
• Monitor and guide the QA team all throughout the testing activities such as: finding the root cause of a defect, identifying testing strategy, etc.
• Ensure that the content of all testing documents are up-to-date
• Act as Point of Contact for changes in requirements, clarifications, etc. to assigned projects
• Conduct KT sessions to juniors/new joiners/colleagues
• Inspire and challenge the QA team to set a can-do attitude
• Mentor and guide the QA team for their growth professionally
• Participate in the performance reviews of colleagues in the project under test
• Be involved in the screening of QA Applicants

Technical Requirements

• 9+ years experience in software testing and development
• 3+ years experience as a software QA lead
• Proven experience of mobile and web quality testing and product release
• Able to quickly learn custom development frameworks and new technologies
• Solid experience of Agile software development and other software methodologies
• Hands-on experience in: Requirements analysis, Test planning, Test designing, Test case detailing and Defect tracking
• Extensive experience in writing clear, concise and comprehensive test plans and test cases
• Extensive experience in defect reporting, tracking and management
• Extensive experience in testing web and mobile applications
• Experience working with database operations
• Experience working with API calls
• Experience in working with different test frameworks such as BDD, TDD, etc
• Experience working with various testing and test management tools (e.g. Azure, TestRail, Qase, etc)
• Experience working with various database operation tools (e.g. MS SQL, My SQL, Mongo DB, etc)
• Experience working with various project management tools (e.g. JIRA, Azure, etc)
• Experience working with various defect tracking tools (e.g. JIRA, Azure, etc)
• Able to work on change in requirements and short deadlines under minimum supervision
• Strong knowledge of software QA methodologies, tools and processes
• Quick understanding of the functionality of the application under test
• Extensive knowledge and experience on the different types of testing such as manual, functional, integration, regression, smoke, sanity, UI, cross browser, security, performance, black box, white box, etc.
• Extensive knowledge of the SDLC and STLC
• Out of the box thinking to test and break the application under test
• Experience with any automated and / or performance test tools is a plus
• Degree in computer science, information technology or relevant field a plus

Non Technical Requirements

• Strong verbal and written communication skills
• Ability to collaborate with cross-functional teams
• Strong analytical and problem-solving skills 
• Critical thinker and detail-oriented
• Time Management & Organization Skills
• Can work under minimal supervision and committed to deliver what is required
• GREAT Attitude: An attitude to ‘test to break’, detail orientation, willingness to learn (tools, processes, methods) and suggest process improvements
• Drive/Passion (goal getter and self-starter)

Managerial Requirements

• Clear understanding of the needs of the business

• Able to elaborate and explain testing estimates, testing strategies and techniques used by the team
• Able to identify critical and non critical tests, as well as technical limitations
• Able to report on test and team progress concisely and informatively
• Able to mentor, guide and inspire colleagues

Work from Anywhere Setup

Note: This is a hybrid-Work From Home opportunity. Regular in-person meetings may be scheduled for key projects and deliverables.

About Anytime Mailbox

Anytime Mailbox, a worldwide trailblazer in the virtual mailbox industry, enables individuals, small businesses, content creators, and digital nomads to establish a real street address with a mailbox at over 2,200 locations across the planet. A virtual mailbox eliminates having to be at a physical location to get postal mail while ensuring you'll never miss your mail. With our easy-to-use app, clients can view and manage their postal mail & packages from anywhere in the world and decide whether they want their mail forwarded, scanned, shredded, or thrown away.

We are genuinely decentralized. Embracing work at home since 2013, we appreciate the value of a flexible schedule and work-life balance. We trust our team members to achieve our common goals that have enabled consistent, rapid promotion from within, long-term relationships, and 100% job satisfaction. Because we are at the starting point of our clients' endeavors, our diverse team members enjoy a shared sense of excitement in solution building. Want to join a team enabling our clients to achieve their dreams? 

Our Culture

Our company culture is focused on creating a sense of family within our team. We believe that by fostering a supportive and collaborative environment, our employees are better able to thrive and achieve their goals. From company-wide events and team-building activities to daily check-ins and one-on-one meetings, we prioritize open communication and support for our team members.

We strive to create a workplace where everyone feels valued and supported, regardless of their background or experience. Our commitment to diversity and inclusivity extends beyond just hiring practices - we work to ensure that our culture and policies reflect our values and promote a sense of belonging for all.

If you're looking for a workplace that feels like family, where you can work with a team that supports and uplifts each other, then we encourage you to apply today. Let's work together to create a workplace culture that fosters growth, collaboration, and success for all.

Apply today and let's see how we can work together to achieve great things!

Reporting to the Trade Channel Marketing Manager, the Channel Sales Information Lead  is responsible for collecting, processing, synthesizing, and analyzing sales data for the use of the TCM, Sales, CMII, Brand Category Mktg, Finance, and Supply Chain teams.

1. Monitor sales and offtake performance of brands and products by trade channel and routes-to-market.
2. Provide sales and trade channel information such as brand product sales, offtake, and inventory levels, to the sales and marketing team.  This includes operations information such as revenues, costs and profit by channel, and/or retail branch/ point.
3. Share analyses and insight in order to improve channel sales and offtake performance to optimize the efforts of the sales and marketing teams.
4. Develop and improve the sales information processes of the team.
5. Report competitor activities, such as pricing and promotions to the sales and marketing team.

The Software QA Automation Lead is an integral part of the Technology team. This role will drive the design and implementation of a testing framework as well as development and maintenance of automated tests to speed up delivery of testing milestones while ensuring quality. This role will focus on automation of existing manual tests to enhance velocity, reliability and efficiency. This role requires someone who is passionate about quality, automation, and continuous improvement.

Job Responsibilities

• Design, develop and maintain test automation framework 
• Design, develop, execute and maintain automated tests in various layers (UI, API, etc) of the application using automation tools and scripting tools
• Create reusable and scalable automation test components
• Create Data Driven and Keyword Driven tests
• Work with DevOps to create, configure and maintain the CI/CD pipelines for test automation
• Perform automated regression, smoke, functional and end-to-end testing 
• Perform cross browser testing (in different browsers like Mozilla Firefox, Google Chrome, IE, Safari, etc.)
• Perform parallel and scheduled test execution
• Monitor, analyze and report automation test results
• Monitor, debug and fix failed tests
• Define metrics to track completion phase, defect reports and test coverage
• Identify and define Automation Test Strategies applicable for the application under test
• Maintain clear and up-to-date documentation of system configurations, procedures, and troubleshooting guides
• Review automated test scripts and reports created by team members
• Participate design, architecture and requirement reviews with an emphasis on test automation to reduce test cycle time, minimize defect rate, and maintain application quality
• Execute performance and security tests (as needed)
• Champion quality and conduct KT sessions, brown bag sessions and other learning sessions on test automation and QE practices
• Coach, mentor, guide and educate other QA team members on automation techniques and tools
• Stay up-to-date with emerging technologies, tools, and best practices in automation testing and software testing

Technical Requirements

• 7+ years experience in Software Testing and Development 
• 3+ years hands-on Test Automation experience, including scripting and implementing a test framework via Data Driven/Keyword/Hybrid models
• Proven experience performing automation testing for Web, Mobile, and API applications
• Proven experience in implementing Test Automation framework. (Cucumber, Robot Framework, SpecFlow, TestNG, etc.)
• Proven experience in Test Automation scripting using any of the ff.: Javascript, Java, Ruby, C#, C++, Python) 
• Proven experience in API testing using Postman, SoapUI, RestAPI
• Proven experience in Database Operations using Oracle, MySQL, SQL Server, MongoDB
• Proven experience with CI/CD tools preferably: Azure DevOps, AWS, Gitlab, Jenkins, Bamboo
• Experience with UI automated test development such as Selenium, Cypress, Playwright, Appium, etc
• Experience with Browserstack, LambdaTest or Bitbar
• Experience with Test Case Management tools such as Qase, etc
• Experience with Development tools such as Visual Studio, Visual Studio Code, etc 
• Experience with Version Control Systems such as Git, etc
• Proven ability to design, build and maintain test automation framework/s from scratch
• Proven ability to convert manual test cases to automation test scripts
• Proven ability to analyze failed test scripts, debug and trace root causes
• Solid understanding of software development lifecycle (SDLC) and agile methodologies
• Has extensive knowledge of QA testing tools, different test approaches, standards, methodologies and processes for web and mobile applications
• Experience in performing different types of testing, UI, Functional, Crossbrowser, Smoke, Sanity, Whitebox, Greybox, Blackbox testing, etc

• Experience in creating test scenarios from functional requirements using the Gherkin format
• Experience in writing test plans, developing test case scenarios, and documenting defects
• Experience in Performance and Security testing is a plus

Non Technical Requirements

• Strong verbal and written communication skills
• Ability to collaborate with cross-functional teams
• Strong analytical and problem-solving skills 
• Critical thinker and detail-oriented
• Time Management & Organization Skills
• Can work under minimal supervision and committed to deliver what is required
• GREAT Attitude: An attitude to ‘test to break’, detail orientation, willingness to learn (tools, processes, methods) and suggest process improvements
• Drive/Passion (goal getter and self-starter)

Work from Anywhere Setup

Work from Home Setup

Note: This is a hybrid-Work From Home opportunity. Regular in-person meetings may be scheduled for key projects and deliverables.

About Anytime Mailbox

Anytime Mailbox, a worldwide trailblazer in the virtual mailbox industry, enables individuals, small businesses, content creators, and digital nomads to establish a real street address with a mailbox at over 2,200 locations across the planet. A virtual mailbox eliminates having to be at a physical location to get postal mail while ensuring you'll never miss your mail. With our easy-to-use app, clients can view and manage their postal mail & packages from anywhere in the world and decide whether they want their mail forwarded, scanned, shredded, or thrown away.

We are genuinely decentralized. Embracing work at home since 2013, we appreciate the value of a flexible schedule and work-life balance. We trust our team members to achieve our common goals that have enabled consistent, rapid promotion from within, long-term relationships, and 100% job satisfaction. Because we are at the starting point of our clients' endeavors, our diverse team members enjoy a shared sense of excitement in solution building. Want to join a team enabling our clients to achieve their dreams? 

Our Culture

Our company culture is focused on creating a sense of family within our team. We believe that by fostering a supportive and collaborative environment, our employees are better able to thrive and achieve their goals. From company-wide events and team-building activities to daily check-ins and one-on-one meetings, we prioritize open communication and support for our team members.

We strive to create a workplace where everyone feels valued and supported, regardless of their background or experience. Our commitment to diversity and inclusivity extends beyond just hiring practices - we work to ensure that our culture and policies reflect our values and promote a sense of belonging for all.

If you're looking for a workplace that feels like family, where you can work with a team that supports and uplifts each other, then we encourage you to apply today. Let's work together to create a workplace culture that fosters growth, collaboration, and success for all.

Apply today and let's see how we can work together to achieve great things!

This role will primarily support management of day to day operational activities within the global Intercompany team. This role will support the manager in executing operating plans such as putting controls in place to ensure quality and timeliness of output, reporting gaps and recommending process improvements for more efficient service delivery.  The role will involve day to day management of the team to ensure compliance with applicable accounting standards, policies, and procedures.

Team Lead will support management of day-to-day operational activities within the global Fixed Asset team. This role will support the manager in executing operating plans such as putting controls in place to ensure quality and timeliness of output, reporting gaps and recommending process improvements for more efficient service delivery.  The role will involve day to day management of the team to ensure compliance with applicable accounting standards, policies, and procedures.

• Review Journal Entries, Quarterly report, and monthly depreciation calculation and posting
• Reconcile fixed assets transactions and monthly report
• Review the preparation and analysis of the monthly reconciliation of the fixed asset subsidiary ledger to the general ledger
• Ensure compliance in accordance with the principles for recording, disposing, transferring, impairing, and depreciating assets.  
• Monitor the status of CIP projects/assets and on-going communication with business partners to ensure assets are placed into service in a timely manner, recorded and tagged as such.
• Ensure that the risk of errors is minimized within the balance sheet and income statement when the financial statements and management accounts are produced
• Assist with annual audits
• Identify and analyze complex issues and recommend solutions or alternatives.
• Act as – first level escalation point for questions and issue resolutions ensuring issues are addressed on a timely manner Responsible for escalating the issues further as and when necessary.
• Provide regular performance and operational progress reports to managers to ensure issues are being flagged on a timely manner and ensures performance/operational gaps are addressed.
• Responsible for the implementation of team’s business continuity plan.
• Recommends resource planning solutions for changing resource loading and work volumes.
• Sets performance and behavioral expectations.  Conducts regular review, provide feedback and coaching, and other developmental, training and learning opportunity plans to ensure the success of the individuals within the team.
• Lead short term projects and supports medium to long term projects and contribute to long term initiatives planning.  
• Develop strong stakeholder relationship by ensuring escalations are managed effectively and proactively and elevating it further as and when necessary.
• Ensure team compliance to and delivery of service level agreements, policies and procedures as a agreed with the Manager.

This role will primarily support management of day to day operational activities within the global reconciliation team. This role will support the manager in executing operating plans such as putting controls in place to ensure quality and timeliness of output, reporting gaps and recommending process improvements for more efficient service delivery.  The role will involve day to day management of the team to ensure compliance with applicable accounting standards, policies, and procedures.

• Oversee balance sheet account reconciliation activities, from preparation, review, and approval.
• Ensure clarity and consistency of control documentation produced for balance sheet accounts.
• Escalate reconciling items for correction and adjustments prior to filing SEC reports.
• Escalate aged reconciliation variances to assist with corrections in the general ledger.
• Support cross-functional and cross-regional process alignment and standardizations within functional accountability.
• Ensure team's adherence to all Sarbanes-Oxley, internal policies, audit procedures and regulations to ensure fully compliance with established control points.
• Serve as the point of contact during external and internal audits.
• Identify and analyze complex issues and recommend solutions or alternatives.
• Act as – first level escalation point for questions and issue resolutions ensuring issues are addressed on a timely manner Responsible for escalating the issues further as and when necessary.
• Provide regular performance and operational progress reports to managers to ensure issues are being flagged on a timely manner and ensures performance/operational gaps are addressed.
• Responsible for the implementation of team’s business continuity plan.
• Recommends resource planning solutions for changing resource loading and work volumes.
• Sets performance and behavioral expectations.  Conducts regular review, provide feedback and coaching, and other developmental, training and learning opportunity plans to ensure the success of the individuals within the team.
• Lead short term projects and supports medium to long term projects and contribute to long term initiatives planning.  
• Develop strong stakeholder relationship by ensuring escalations are managed effectively and proactively and elevating it further as and when necessary.
• Ensure team compliance to and delivery of service level agreements, policies and procedures as a agreed with the Manager.

Responsibilities

The Service Delivery Lead reports to the O2C Global Process Owner. The role will also work very closely with our, Commercial Team, Support Centre and relevant in-country teams. They required to have a strong focus on executing, monitoring and reporting on the effectiveness of the billing process across the region. In addition, identify improvement operations and work with our Transformation team and IT Teams to deliver key automation initiatives. Core deliverables are as below:

• Ensuring Vendors/Restaurants are paid correctly within the expected Service Level Agreement
• Establishing and maintaining effective communication and coordination with stakeholders
• Support in-country teams with relevant insights with monthly reporting
• Managing and building a delivery team, either in-house or outsourced
• Responsible for researching, tracking, and resolving billing issues on a timely basis
• Ensuring the accuracy of invoices with master data before approving payment
• Review / Approve any Revenue recognition journals impacting regional financial and payments (if applicable)
• Continuous improvement of the billing process
• Monitor and ensure SLAs are met, issues escalated and prioritised (for both our internal and outsourced providers)
• Manage the governance process with stakeholders  (i.e. weekly, monthly, and quarterly business reviews)
• Support onboarding of any new countries into the regional office
• Other duties as assigned

AECOM is seeking a Lead - Financial Accountant to be based in Manila, Philippines

This role is primarily responsible for autonomously performing periodic financial transactions and ad hoc tax activities in accordance with tax compliance, generally accepted accounting principles, finance policies, and internal controls. The role is expected to provide technical expertise and lead junior team members in ensuring alignment in financial procedures, processes, and systems to business requirements.

Responsibilities & Duties

• Assumes responsibility in the maintaining financial management and reporting systems and complementary financial and administrative business processes, to support the effective and judicious use of financial resources.
  • Leads in the maintenance of a documented system of accounting process, policies and procedures like SOP and DTPs, including the maintenance of the Fixed Asset register and management of the Blackline Reconciliation.
  • Demonstrates adept knowledge of the organization’s financial policies, procedures, processes, systems and supporting technology.
• Applies expertise in processing financial transactions to ensure the effective recording and tracking of revenues and expenditures.
  • Prepares journal entries and synthesize common ledger for subsidiary accounts.
  • Performs complex tasks in compliance with process, policies, procedures, and SOX & internal controls.
  • Resolves identified issues independently and keeps the Finance Manager updated for open or ongoing concerns.
  • Addresses critical and unique issues with the guidance of Finance Manager for timely resolution of escalated issues.
• Prepares financial reports and final accounts in compliance with statutory/regulatory requirements and general accepted accounting standards autonomously.
  • Leads with monthly closings, account analysis and supports the Finance Manager in carrying out the responsibilities of the Business Office
  • Develops and prepare reports, analyses, and presentations for periodic and ad hoc requirements.
  • Drives completion of audit processes by coordinating with stakeholders, join auditors in walk throughs, and review submitted documents.
  • Leads and support key projects, audit reviews, activities, and documentation.
• Recommends process and procedural improvements to maintain the accuracy and integrity of financial transactions.
  • Works with Finance Manager to develop process improvement initiatives to streamline processes, improve customer experience, and increase productivity.
  • Identifies risks and propose ways to prevent occurrence of similar issues and concerns.
• Applies expert knowledge on relevant local, state, and federal tax laws and regulations in managing taxation and tax-related issues.
  • Demonstrates in-depth knowledge in the specific areas of tax, duties, and government levies.
  • Ensures compliance with Philippine regulatory reporting requirements such as BIR, SEC, and BOI.
  • Identifies potential tax exposure and advises accordingly. Advise on the impact of changes in tax laws on the organization. Explains the organization’s tax policies and plays a key role in their implementation.
• Provides guidance and technical expertise to junior members of the team in completing projects and performing financial activities.

Our Regional Finance Team is seeking a highly motivated Lead, Accounts Payable (APAC) to help lead and shape AP/T&E processes for the region for all foodpanda’s verticals.

Responsibilities:

Primary:

• Collaborate with process stakeholders to ensure effective and efficient process operations. 

• Build a regional Shared Service Centre to support all markets. 

• Own and manage the service delivery and performance with defined SLAs/KPIs.

• Prioritization of Transformation projects and providing inputs that will drive process-related investment decisions and implementation

• Ensuring the process complies with any regulations and internal controls/risk management measures

• Present performance results to relevant stakeholders in relevant governance forums (e.g. Monthly, Quarterly Business Review...etc) 

Others:

• Sets the vision & strategic direction, and maintenance of the Service Catalogue/Taxonomy

• Ensure maintenance of process documentation (i.e. Process models, Standard Operating Procedures) 

• Liaise with Central (Delivery Hero), Regional and GRC on managing relevant policies and procedures affecting AP/T&E processes

• Assess change requests, prepare decision making and foster implementation

• Actively help to solve systemic or complex issues and problems in an effective manner

• Support internal and external audits

Service, Integrity, Reliability. Work where these words matter. Join iOPEX Technologies now!

Get hired on any of the roles below and be eligible for a 10k signing bonus!

• Employee Engagement Specialist
• Senior Employee Engagement Specialist
• Employee Engagement Lead
• Senior Employee Relations Specialist
• Employee Relations Specialist
• HRBP - Employee and Labor Relations

We are hiring for HR Employee Engagement Specialist for our #iOPEXhappy@work team!

Must have:

• Must be a graduate of BS Psychology, Human Relations Management, Humanities and the likes
• Experience in initiating and handling employee engagement activities
• Must have experience with Employee engagement Specialist for 3-4 years
• Excellent Verbal and Written English Communication Skill
• Has good Problem Solving and Decision-Making Skills
• Willingness to work on a graveyard/night shift schedule onsite in Bonifacio Global City, Taguig City

Nice to have but not required:

• Experience with Employee and Labor relations, Employee Engagement
• Experience on working on a Business Process Outsourcing Company, specifically in a Call Center environment with not less than 300FTEs
• Experience in initiating and handling employee engagement activities
• Excellent Verbal and Written English Communication Skill
• Has good Problem Solving and Decision-Making Skills

What's in it for you?

Our people enjoy some amazing perks, check out a few below:

• Competitive salary package
• Exciting employee engagement activities
• Learning sessions every week
• Fast career growth
• Accessible location
• HMO
• Direct Hiring
• OT/Holiday pay
• Leave credits
• Leave conversions
• Night differential
• Uncapped annual appraisal
• 2 days off

And most importantly, you’ll be part of a growing company with dynamic and engaging team.

Interested? Here are ways to reach us:

• Send a message to 09178246345 (Yana)
• Application Form: https://bit.ly/iopexphilyana
• Walk in and look for Yana - our office is located in SIX/NEO (previously Net Lima) 12th Floor 26th street 5th avenue BGC, Taguig

• Seniority Level

• Industry

• Outsourcing and Offshoring Consulting
• Human Resources Services

• Employment Type

• Job Functions

• Human Resources
• Art/Creative

• Skills

• Human Resources (HR)
• Employee Engagement
• Training and Development (HR)
• Employee Relations
• Employer Branding
• Learning
• Labor Relations
• Appraisal
• Interpersonal 

Job Background and Purpose:

• Citi as the leading global bank is present in 100+ countries, 16 of which are in Asia.  In each of these countries the Central Banks and other financial regulatory bodies require the timely and accurate reporting of prudential requirements and other monetary statistics. The Citi global platform, RegInsight, together with standard data stores helps meet the evolving regulatory reporting needs
• Citi in Asia is rolling out RegInsight for Local Regulatory Reporting (“LRR”) using a standardized and automated approach. A few Asia countries have started to implement RegInsight and more countries will follow in the years ahead
• In order to execute the implementation programs in a more efficient manner, Citi is setting up a centralized team in Asia to support the Asia country programs and the reporting processes. The centralized team members will be mostly based in Manila, which is one of the strategic sites of Citi Finance for US Reporting, and will work closely with representatives in the Asia countries such as Australia, Hong Kong, Singapore and India in meeting the countries’ reporting obligations to their specific regulators

Key Responsibilities of the centralized team members:

RegInsight Implementation Project Management:

• Leading, tracking and driving the progress of the requirements work stream of the program.
• Monitoring effort and deliverables to ensure the work stream delivers according to milestones.
• Organizing and leading regular discussions with the relevant business, finance, technology and operational groups as required by the work stream of the program
• Assist in the creation of presentations to the program Steering Committees and other governance committees for reporting project progress and escalating issues
• Working closely with country Finance, Risk, Development teams, Data Center teams, Operations teams to identify and resolve project dependencies and risks

Requirements Phase

• Responsible to understand and translate Asia local regulatory report requirements and its interpretation while identifying commonality and standards for classification in liaison with Finance SMEs and Technology Colleagues.
• Deliver decomposed local regulatory report forms / schedule to identify critical information / data and its expected values.
• Submit and discuss documentation to source data from a central database, specifying the actual requirement, expected values, and checks required for the data to be consumed.
• Clearly discuss requirements on data issues by interacting with multiple functions like country Finance, FRSS and Global Data Services teams.

Rules Development Phase

• Deliver Mapping (Rules) Design, Documentation, Writing, and Review in accordance with identified requirements.

Testing Phase

• Deliver Data Quality review of identified data in partnership with other work streams in the Centralized Team.
• Complete UAT and Parallel Testing through Test Scripts in partnership with other work streams in the Centralized Team.

Others:

• Support RegInsight LRR change management activities, requirements tracing and rules governance
• Lead/participate in other transformation initiatives to support Finance’s journey to become Best-in-Class Finance.

Development Value:

• Opportunity to work with people from different functions and different countries.
• Opportunity to gain thorough knowledge of Finance processes
• Enhance knowledge about banking products and their accounting/reporting rules
• Obtain and enhance knowledge regarding specific regulatory rules in different Asia countries

Knowledge and Experience:

• 10+years background in transformation projects / Hands on project management experience (preferably related to financial / regulatory reporting).
• Prior experience in financial sector is an advantage
• High caliber person having strong analytical skills
• Ability to engage with senior management
• Basel 2/Basel 3 reporting experience highly advantageous
• Prior experience in IT projects for reporting is an advantage
• Basic Oracle/SQL/MS-Access knowledge
• Advanced MS Excel knowledge
• Fluent English

Skills:

• Strong planning & organizational skills
• Efficient and effective time management
• Strong interpersonal skills and ability to work with multiple functions
• Excellent analytical skills

Qualifications:

• University/College degree in finance/accounting/IT
• CPA is advantageous
• PMP Certification is advantageous

Competencies:

• Goal oriented, highly motivated with analytical & problem solving abilities
• Ability to interpret & implement regulatory guidelines & professional standards
• Needs to have excellent ability to pay attention to details and handle large volume of data
• Able to work under pressure in different locations and in virtual teams to meet tight deadlines.
• Demonstrated ability to supervise/motivate other team members and through influencing skills to improve relationship with seniors and peers.
• Creative, proactive and flexible
• Enthusiastic team player

Preferred/Optional:

• Ability to apply ETL (Enhance, Transform, Load) techniques to transform data into usable format for consumption
• Bachelors degree, potentially Masters degree

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

The role is responsible and accountable for supervising a team in the HR Contact Center, to ensure the team meets or exceeds expectations and defined SLA targets. The role will support the manager and coordinate with stakeholders and team members in executing end-to-end contact center activities by ensuring quality and timeliness of output, adherence to defined service level agreements, and ensuring compliance to relevant standards and procedures. The role is responsible for ensuring effective staff utilization to meet business needs and ensure effective service delivery. Responsible for supporting team members as needed, providing coaching and training, ensuring team members are engaged and motivated and fostering a collaborative culture

• Responsible for managing the day-to-day HR Contact Center operations by leading the team and developing and implementing internal workflow processes, operating procedures, team schedules, and controls.
• Manage team workload and capacity; recommend long or short-term adjustments to staffing model when/if necessary, to effectively support shifts in scope of work and/or volume
• Manage team performance, provide coaching, and identify career development opportunities relevant to the team
• Develop strong stakeholder relationships by ensuring escalations are managed effectively and proactively and elevating if/when necessary
• Lead and/or participate in governance meetings with internal/external stakeholders to discuss operational results, issues, strategies, and solutions to improve team’s performance
• Provide and present regular performance and operational progress reports to internal/external stakeholders ensuring issues are flagged, monitored, and resolved in a timely manner
• Ensure effective timely communication to leadership and stakeholders
• Develop and prepare reports and conduct analyses on resource utilization, performance against SLA targets, quality, and process efficiency
• Investigate and resolve complex issues
• Analyze issues and service failures to identify root causes and trends to develop and implement improvement strategies
• Be a point of escalation for issues and time critical actions. Undertake required actions and resolve as appropriate. Escalating as required
• Drive continuous improvement. Identify and implement process improvements to streamline processes, improve customer experience, increase productivity, and ensure high quality service delivery
• Lead system testing, coordinating this activity for the team. Identify issues, ensure retesting happens until issues are resolved
• Provide guidance and direction to the team according to established policies, procedures, and management guidelines
• Accountable for ensuring adherence to audit and regulatory requirements both internal and external (i.e GDPR, AECOM Privacy Policy and SOX) ensuring the Company is compliant and risks are mitigated

AECOM is seeking a Service Delivery Team Lead - Pre-Hire Support to be based in Manila, Philippines

Job Description:

The role is responsible and accountable for supervising a team within the HR Service Center (Pre-Hire Support), to ensure the team meets or exceeds expectations and defined SLA targets. The role will support the manager and coordinate with stakeholders and team members in executing end-to-end Pre-Hire Support activities by ensuring quality and timeliness of output, adherence to defined service level agreements, and ensuring compliance to relevant standards and procedures. The role is responsible for ensuring effective staff utilization to meet business needs and ensure a high level of service delivery. Responsible for supporting team members as needed, providing coaching and training, ensuring team members are engaged and motivated and fostering a collaborative culture.

• Responsible for ensuring effective management of team daily volume and cases including bulk transactions to ensure excellent service delivery and that SLAs and productivity targets are achieved
• Manage team workload and capacity; recommend long or short-term adjustments to staffing model when/if necessary, to effectively support shifts in scope of work and/or volume
• Responsible for ensuring a  good team relationship and dynamics existis and the team are highly motivated. Manage team performance, provide coaching, and identify career development opportunities relevant to the team  
• Develop excellent stakeholder relationships. Ensure escalations are managed effectively and proactively and elevating if/when necessary
• Ensure effective timely communication to leadership and stakeholders
• Responsible for ensuring the highest level of customer service is maintained at all times
• Responsible for ensuring a high-quality, professional, and proactive service is delivered at all times
• Accountable for ensuring quality standards are met and maintained – ensuring all work is done to a high standard and that appropriate audits are undertaken as required
• Work with autonomy and apply critical thinking. Make decisions on complex issues and support the team in the resolution of issues
• Accountable for the accurate and timely resolution of all queries. Analyse complex issues and develop and implement solutions
• Manage team performance, provide coaching, and identify career development opportunities relevant to the team
•   
• Accountable for ensuring compliance with service level agreement, process, policies, and procedures
• Expert understanding of  HR systems including Workday and Employee Center including (Self Service, Knowledge base and Case Management) 
• Able to multi task and work on more than one issue simultaneously ensuring the prioritization of urgent requests 
• Develop and maintain an expert understanding of company policies to be able to interpret and explain company policy and not solely have to rely on the verbiage in the FAQ documents to resolve related inquiries
• Acts as the technical expert for the function and is consulted by key stakeholders on the policies and procedures related to the operations
• Provide guidance and direction to the team on policies, procedures, and management guidelines, act as the subject matter expert in these areas  
• Responsible for ensuring confidentiality is maintained at all times
• Accountable for ensuring adherence to audit and regulatory requirements both internal and external (i.e GDPR, AECOM Privacy Policy and SOX) ensuring the Company is compliant and risks are mitigated
• Lead and participate in audit activities as required
• Accountable for ensuring the SOP/DTP maintenance process. Ensure all documents are relevant and up to date and meet the needs of the business, ensuring the team work effectively and efficiently and are able to meet performance targets
• Responsible for Identifying and implementing process improvement initiatives to streamline processes, improve customer experience, and increase productivity
• Develop internal workflow processes, operating procedures, team schedules, and controls
• Responsible for ensuring all issues are investigated, root cause established. Develop and implement preventative actions and monitor effectiveness. Complete and communicate Incident Reports with stakeholders to ensure customer satisfaction 
• Provide regular performance and operational progress reports to GBS Leadership to ensure issues are being flagged on a timely manner and ensure gaps are addressed
• Develop and prepare reports and conduct analysis on resource utilization, performance against SLA targets, quality, and process efficiency
• Provide and present regular performance and operational progress reports to internal/external stakeholders ensuring issues are flagged, monitored, and resolved in a timely manner
• Lead and/or participate in governance meetings with internal/external stakeholders to discuss operational results, issues, strategies, and solutions to improve team’s performance
• Lead assigned projects. Ensure effective communication to all leadership and all stakeholders 
• Participate in planning, designing, testing, and implementation of new systems and/or new system enhancements
• Participates in reviewing and updating SLAs, identifying quality concerns and resolutions with active engagement and utilization of continuous improvement to establish best practices 
• Leads resourcing activities and actively involved in the full recruitment process for reviewing and assessing the best new talent for the team 
   

At Citi, we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients – whether they be consumers, corporations, governments or institutions – to help them meet their biggest opportunities and face the world's toughest challenges.

HR Partner & Delivery sits at the center of Citi’s HR business solutions.  This newly created team future proposition is to provide guidance and coaching to managers on all employee life-cycle processes, solving day to day HR needs for employee by leveraging technology to provide simple and effective employee focused processes.

We’re currently looking for a high caliber professional to join our team as Sr. Vice President, HR Process Design & Re-engineering Lead- Hybrid based in Manila, Philippines. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:

· Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.

· We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That’s why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world.

· We empower our employees to manage their financial well-being and help them plan for the future.

· Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.

· We have a variety of programs that help employees balance their work and life, including generous paid time off packages.

· We offer our employees resources and tools to volunteer in the communities in which they live and work. In 2019, Citi employee volunteers contributed more than 1 million volunteer hours around the world.

This role will support the HRP&D team to deliver process design and re-engineering solutions, ensuring the employee and manager experience is foremost in the design thinking.  This role will be an individual contributor role reporting to the Head of Process Design and Re-engineering.  Working in an agile environment partnering with project managers and specialist supporting process change.

In this role, you are expected to:

• Prioritizing, managing and supporting analysis, design, development, and implementation of global HRPS processes and the supporting Citi technology
• Providing innovative approaches to ensure successful transformational change is implemented consistently across all HRPS sites globally.
• Conducting workshops and reviews in support of system redesign and HR  business process reengineering (BPR)
• Defining process narratives and documenting workflow , identifying opportunities for productivity and efficiency.
• Evaluating the efficiency of controls and improving them continuously
• Developing global implementation plans engaging appropriate stakeholders , HR Business Partners, HR Delivery, HR disciplines, technology, legal and risk and control as appropriate.
• Accountable for defining HRP&D technology requirements, and overseeing the writing of detailed business and system design requirements
• Leveraging data to provide insights for the HRP&D on identifying future design and re-engineering opportunities
• Initiates the design, implementation and communication of key processes related to the processes managed by HRP&D.
• Ensures process design and re-engineering outcomes are effectively analyzed, reported and actioned
• Participates in ongoing communication across the global business to engage all global employees in initiatives, processes and updates
• Responsible for planning and forecasting requirements in terms of resource management and allocation of work within the workstream or project. 
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citi, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

As a successful candidate, you’d ideally have the following skills and exposure:

• 10+ years experience
• Strong communication skills at all levels (written and verbal)
• Ability to work in agile and  autonomous environment.
• High level of self-motivation and planning in order to achieve goals and meet deadlines.
• Ability to make considered risk decisions when ambiguity is a factor.
• Process oriented with the ability to  conceptualize ideas
• Change management experience with a strong employee/manager focus
• Practice Citi Lean principles or an equivalent certification in process design or re-engineering

• Bachelor’s/University degree, Master’s degree preferred

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Take the next step in your career, apply for this role at Citi today

https://jobs.citi.com/dei

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting