The incumbent will be responsible for all CRM activities for the Philippines. This includes analyzing, monitoring, implementing, and reporting on Dior's Customer Relationship Management programs and initiatives while continually striving to increase the efficiency of these programs to improve results.

Main Responsibilities

DATA ANALYSIS & MONITORING

• Track & report CRM KPIs monthly to help sales team/training team and store managers be aware of their performance and action to take to achieve CRM goals.
• Analyze data to develop new tactical mechanisms (e.g., Recruitment campaigns, repurchase campaigns) or CRM program improvements to achieve CRM goals.

DATABASE MANAGEMENT

• Work with Beauty Consultants and Retail team to ensure proper update of client information.
• Ensure proper client migration (POS assignment, BC assignment) should any changes such as store closure, store opening, or transfer of BCs occur.

CLIENT COMMUNICATION / GIFT MANAGEMENT

• Execute communication campaigns that support overall brand goals as well as product launch/animation objectives.
• Oversee, implement, and track gifting and samples (gift and samples) which includes forecasting and proper allocation to stores.

CLIENT ENGAGEMENT EVENTS

• Execute in-store client events to drive retention and increase overall client average spend.
• Initiate and run client events, which can help to enhance clients’ overall brand love.
• Work with the product marketing team to communicate events that support the overall product campaign objective (e.g., recruit existing non-skin clients for skincare).

OTHERS

• Work on prospect recruitment by setting clear objectives for each animation with the retail team.
• Work with the Retail Team to ensure the proper rollout of the Dior Satisfaction Meter to all stores.
• Ensure proper handling of customer complaints and service recovery.
• Launching CRM-driven initiatives locally.
• Manage budget relating to CRM activities.

Job Description:

An executive assistant will help the executive with tasks such as scheduling; reviewing, prioritizing and responding to emails; organizing documents; maintaining records; taking notes at meetings and any other administrative tasks that help the executive perform their job.

Key Responsibilities:

• Will be assisting client and his leadership team
• Inbox management
• Marketing coordination
• Lead generation
• Basic research
• Schedule management

Requirements and Qualifications:

• Must have 3+ years of experience working with a CEO or business owner. Needs to know what to do basically and recommend areas they can help with
• Good to Excellent communication and written skills
• Tools: Outlook, Smartsheet, Office 365, Google Workspace. As a company we also use Quickbooks and have a contractor specific CRM system called Contractor Accelerator. But I wouldn't expect any candidate to be familiar with Contractor Accelerator. 

Schedule:  7:00 AM - 3:00 PM Pacific Time

Salary range: USD 1,000 - 1,500

We are looking for a Business Development Executive (Cavite) to join our growing business! 

Responsibilities:

• You will be part of our company’s growth by acquiring new businesses to partner with us.
• You will effectively and efficiently exhaust leads and close deals with target partners by cold calling, fieldwork, virtual presentations, etc.
• Effectively and creatively present foodpanda’s packages to potential partners.
• Work closely with other departments to make sure we have a successful vendor incubation.
• Be the local representative in the area: monitor competitor activities, gather feedback, and provide recommendations to ensure a healthy market share.

We are looking for a Business Development Executive (Iloilo) to join our growing business! 

Responsibilities:

• You will be part of our company’s growth by acquiring new businesses to partner with us.
• You will effectively and efficiently exhaust leads and close deals with target partners by cold calling, fieldwork, virtual presentations, etc.
• Effectively and creatively present foodpanda’s packages to potential partners.
• Work closely with other departments to make sure we have a successful vendor incubation.
• Be the local representative in the area: monitor competitor activities, gather feedback, and provide recommendations to ensure a healthy market share.

**LOOKING FOR FILIPINOS BASED IN THE PHILIPPINES!!!

Position : Executive Assistant

Company/Client : ELTE     

Company Website : http://elte.com

Work Hours (Client) : Monday to Friday; 8am to 5pm (sometimes could be 9am to 6pm) EST

Occasional Saturdays may be required.

Additional OT may be required to meet project/assignment deadlines.

Holidays : Canadian Statutory Holidays Off (see holiday info below)      

Pay Range : $1000-$1300/month (depending on interview assessment and client's approval) Please take note that pay will be given in USD

Company/Client Overview:

A luxury furniture/home decor company based out of Toronto Ontario, and have been in business since 1919. 

We predominately work with the Interior Designer, Builder and Architect community, and serves the end user through this network of trade.

Our business consists of 5 different banners, Elte Furniture/Accessories, Elte Rugs, Mkt (pronounced Market), Ginger's, B&B Italia/Max Alto + Cassina, each of these banners consists of their own showrooms within the toronto area. 

Today 90% of our business is done within the Toronto, we will serve clients in other markets predominately in the US and the Caribbean region in a situation where a Toronto based client owns multiple homes. However it is our aspiration in the next few years to expand our operations into the US through a direct sale model. 

We are a retailer of various brands and product lines, but also produce our own brand of product. 

Our Company Values are:

Committed to Quality

Hands On

Open Minded

Humble

Duties and Responsibilities:

• Expert in calendar management
• Ability to draft and organize email responses.
• Ability to understand and turn email responses into tangible tasks, and delegate as appropriate.
• Handle incoming calls and correspondence, directing inquiries as appropriate.
• Prepare and edit memos, emails, announcements, presentations, and other documents as appropriate.
• Arrange and coordinate meetings, and events, including preparing agendas and minutes
• Attend meetings to take detailed minutes, and follow up on action items.
• Assist in direct support of six director-level reports.
• Facilitate internal communication within teams
• Support Sales and marketing initiatives, projects, presentations
• Collaborate with sales teams to compile and analyze sales reports and data
• Assist in the development and implementation of marketing strategies
• Coordinate and manage client meetings, including preparation of meeting material
• Maintain inbox, and OneDrive organization to ensure proper filing for accuracy + confidentiality
• Process invoices, expense reports, and other basic accounting functions
• Identify opportunities for process improvement within the department and company
• Stay updated with industry trends to provide insights for sales and marketing strategies.
• Handles special administrative projects and work overflow as required.
• Minor personal task delegation to ensure the VP can focus on business-critical priorities.
• Appointment Management
• Light personal email correspondence

• At least 5-7 years of experience as an Executive Assistant (must reflect on resume)
• Must have stayed in one company/supported the same executive for at least  3 years+
• Strong Excel Proficiency is required
• Proficiency with Microsoft Suite, Outlook, Word, Excel, Powerpoint, Teams
• Proficiency with Salesforce CRM Tool, particularly with Sales Cloud
• Experience supporting NA based Executive Teams (more than 1 Person)
• Experience supporting a team
• Proficiency in Excel formulas, pivot tables, data analytics
• Experience leveraging AI tools such as ChatGPT, and DALL.E to work effectively.
• Ability to build/customize GPTs
• Understanding of how to leverage different pre-built GPTs
• How to optimize AI Usage
• Experience with Project Management Tools such as Asana, Trello, Monday
• Knowledge and understanding of how to read and analyze financial reporting, including PnL + Balance Sheet
• Ability to learn additional industry-relevant software and tools (Storis)
• Ability to troubleshoot basic technology issues.
• Experience building presentation decks that are internal and external facing
• Resourceful and fast learner
• Able to respect confidentiality and a high level of discretion.
• Flexible to adapt to changing priorities and business needs
• Exceptional organization and time-management skills
• Strong written and verbal communication skills, as an individual could/will be client-facing.
• Experience working in a sales/retail environment prior to becoming an EA would be an asset.

Technology Requirements

• Have their own PC or Laptop
• RAM Min – 8GB (16GB Recommended)
• Core I5 or better Processor
• Access to own reliable high speed internet

Holiday Information:

Candidate can expect to have Canadian Statutory Holidays

LOOKING FOR FILIPINOS AND PHILIPPINE-BASED CANDIDATES

Position: Executive Assistant

Work Hours: M-F, 9:00am – 5:00pm PST|1:00am – 9:00am Philippine time

Pay Range: $1000 - $1500 monthly

• Report building
• Generate reports frequently in a CRM platform
• Edit documents
• Handle expense reports
• Keep Google Drive organized, clean, and up-to-date
• Calendar management - book travel, and meetings, and handle other calendar updates
• Send thank you notes
• Handle note-taking for larger meetings (mid-year and end-of-year meetings)
• Organize email and create email templates
• Trello experience would be great to keep cards and organization within that platform
• Admin tasks: new item forms for distribution
• Transcribe and simple data entry on an LMS platform for onboarding and education
• Actively and efficiently support 3 people in the company

• Social Media - IG Management

• Minimum 3 years of experience
• Good to Excellent communication and written skills; minor accent is acceptable
• Tools: Google Drive, Google Calendar, Google Workspace, Google Docs, LMS system (advantage), Trello (advantage) or any similar tool
• Must be proficient with Excel and Google Sheets
• Seeking a candidate who has experience working with the CEO, founder, or owner of a company
• Seeking an experienced Executive Assistant who can assist 3 people in the company

MyDeal is a leading Australian online retail marketplace that focuses on providing “everything for your home” (furniture, homewares, garden, appliances and more). Founded in 2011, MyDeal has brought Australian shoppers the biggest brands, the best deals, discounts and sales on an extensive range of home and lifestyle products. Since September 2022, MyDeal has been a part of Woolworths Group, Australia and New Zealand’s largest retailer. Our partnership with Woolworths Group continues our shared commitment to provide great value, quality products and convenience for our customers.

• Plan and implement SEO strategies.
• Assist with technical SEO audits to improve website's search engine visibility.
• Perform in depth data analysis of Google Analytics, Search Console, AHREFS and other analytic tools to develop and recommend SEO strategies.
• Perform keyword research in coordination with business objectives to optimise existing content and uncover new opportunities.
• Provide recommendations and execute/manage strategies for content development in coordination with SEO goals.
• Work with stakeholders on technical SEO requirements to achieve desired outcomes
• Collaborate with the other marketing teams to align and integrate our strategiries effectively.
• Monitoring SEO performance
• Collaborate & integrate with SEO agencies.

• A minimum of 3+ years experience working in a similar role.
• Advanced skills and sound knowledge of Google Analytics, Google Search Console, Google Trends and Keyword Planner and other SEO tools such as Screaming frog, Ahrefs, Semrush, SimilarWeb etc.
• A curious, analytical, data driven approach with a growth mindset and interest in continuous improvement, of skills, systems, processes
• High attention to detail
• Excellent organisational, communication and project management skills, the ability to consistently meet deadlines and work on multiple projects at one time.
• The ability to manage stakeholders and desire to work collaboratively cross functionally
• Proven performance in SEO; delivering technical, content and outreach strategies.
• A good understanding of SEO best practices and latest updates, and value an evidence based approach over trends and hype
• Experience in either HTML, Python, Schemas, CSS, or JavaScript
• Intermediary knowledge of Microsoft Excel and other office packages.
• Background or knowledge in any data management/analysis tools such as SQL, Tableau, Power BI, etc

The Senior Sales Executive plays a crucial role for Sportradar by proactively pursuing and acquiring new clients and generating new revenue for the business. This position requires sales experience, superior communication skills, and a results-driven mindset.

THE CHALLENGE:

• Build a pipeline of new accounts for the business into designated territory of regional expertise
• Develop the commercial approach and negotiate contracts and terms for new contracts
• Document and transfer knowledge regarding the account to internal Sportradar team members involved in the new client onboarding process
• Proactively maintain broad-based domain knowledge of the key client segments and emerging market opportunities
• Seek out, synthesize, and deliver relevant, targeted insights to prospects that influence C-level decision-making
• Create and deliver compelling, customized sales presentations that address potential clients’ core business issues and identify opportunities
• Collaborate closely with other Sportradar team members to ensure alignment and integration of sales strategies, projects and programs for successful implementation and execution
• Other duties as assigned

YOUR PROFILE:

• Bachelor’s Degree, or equivalent experience.
• At least 5 years of demonstrated success in a sales, account management, partnerships, or a business development role in the Gambling Industry.
• Good understanding of the industry and Sports Betting ecosystem in the region.
• Experience identifying key decision makers and influencing executive-level stakeholders
• Able to think analytically, navigate complex and lengthy sales cycles, and create own pipeline & roadmap to convert prospects to clients
• Strong organizational, issue resolution, and decision-making skills are required. Superior verbal and written presentation and communication skills.
• Self-motivation and professional discipline with excellent follow-through
• Polished PowerPoint presentation skills
• Collaborative and able to work well with others as part of a team

LOOKING FOR FILIPINO CANDIDATES

Position Title : Administrative and Communication Coordinator

Work Hours (Client) : 7am to 4pm ET | Mon - Fri

Work Hours (MNL) : 8pm to 5am MNL | Mon - Fri 

Holidays :       TBD

Pay Range : $800 - $1200/month (depending on interview assessment and client's approval) Please take note that pay will be given in USD

Duties and Responsibilities:

If you love doing executive admin related tasks and having the opportunity to connect and interact with customers and clients, this role is for you!

The role primarily involves answering incoming calls and assisting with administrative tasks for the controller. Approximately 20 hours per week will be dedicated to phone duties, including scheduling appointments, contacting vendors, and completing forms. The position combines front desk customer service with administrative assistance, without a ticket system. The ideal candidate will handle incoming calls, route calls, take messages, and support the controller with tasks like document management and vendor/client communication. This role is split evenly between inbound phone attendant and executive assistant to the controller.

• Answer and greet callers warmly.
• Listen to caller's needs and determine the right DD&G contact.
• Keep an updated list of employees and roles for accurate call routing.
• Use the phone system to transfer calls to the correct person.
• Take messages when the desired contact is unavailable.
• Provide basic information about DD&G to callers.
• Maintain a positive, empathetic, and professional attitude towards customers at all times.
• Assist with various administrative tasks such as data entry, scheduling, and document preparation
• Manage and organize the controller's calendar, scheduling meetings and appointments.
• Handle email correspondence, prioritizing emails and responding on behalf of the controller when appropriate.
• Manage travel arrangements and itineraries for the controller.
• Handle confidential information with discretion.

Minimum Requirements:

• 3-5 years of proven experience as an Executive Assistant or in a similar role for a USA company.
• Proficient in English, both written and verbal
• Strong organizational and multitasking skills
• Ability to handle confidential information with discretion

Essential Tools/Software:

• Microsoft Outlook
• Microsoft Teams
• Microsoft Excel
• ChatGPT (refining prompts)

Maintain a client service orientation by managing day-to-day administration of client service and coordinating on analysis and reporting of assigned research projects. 

Responsibilities

• Maintain an accurate, complete, up-to-date and insightful client business profiles to be shared with senior management. 
• Assist senior staff in delivering quality services to clients and ensure the services provided to clients are timely and precise according to client business needs and specifications and at the same time meeting the company's quality standards. 
• Assist in sales activities in conjunction with senior staff in terms of preparation of proposal and credential presentations. 
• Communicate client needs to appropriate team members. 
• Provide "in office" research, administrative and operational support to senior staff. 
• Be directly accountable for work conducted for their nominated clients in terms of analyses, charting, etc.  
• Ensure client service deliverables are aligned with the regional client service standards. 
• Maintain an accurate and up-to-date knowledge on research techniques and applications. 
• Integrate multiple data sources to answer business issues. 
• Perform quality checks on all reports for alignment to request, accuracy and correctness. 
• Ensure standard operating procedures within area of responsibility are observed. 
• Recommend improvements in work processes within area of responsibility. 

The Executive Chef will oversee the Culinary Division for Raffles and Fairmont Makati, plan and be responsible for food production and management of all food while taking ownership for the development and quality of the kitchen areas.   

• Actively participate in the strategic planning and ongoing development of the hotel, including revenue forecasting, ensuring the delivery of our environment commitments, overseeing the health, safety and security of our guests and colleagues 

• Lead and support all departments in the achievement of their financial and operational targets via effective organizational development, policy and procedural development, and appropriate colleague training activities 

• Oversee the selection, training and development of all Culinary colleagues to ensure timely recruitment and a focus on career growth and development 

• Clearly demonstrate to guests and colleagues a commitment to service excellence through the effective implementation and delivery of Raffles and Fairmont Hotels & Resorts Core Standards at all times 

• Foster a winning, solution-oriented work environment, motivating and engaging colleagues to continuously deliver the best possible service to our guests 

• Ensure all kitchens are compliant with Raffles and Fairmont Hotels & Resorts Food & Beverage service standards and controls  

• Ensure that all kitchen operations are compliant with legislated food safety regulations 

• Source local ingredients for seasonal food items 

• Ensure that all menus are created using guest feedback, industry trends, competitive intelligence, seasonal offerings and all service standards 

• Work together with the F&B Director on all areas pertaining to menus and food service 

• Develop menus for all food operations. Ensure all menu items are costed accurately 

• Ensure heart of house is clean and well maintained-maintain effective preventative maintenance program for all kitchens 

• Responsible for the running of the Employee Dining Room, including cleanliness, operation and food production 

Major Duties and Responsibilities

• Process payable invoices booking/ book vendor invoices.
• Process vendor payments after branch approval
• Match amounts in proprietary A/P system to vendor invoices
• Prepare and issue schedules of payments
• Update vendor statements
• Reconcile and resolve problem invoices
• Build key relationships with vendors in order to quickly resolve invoice issues
• File invoices, statements and any accounting related documents when necessary
• Be involved and suggest system / process improvements
• Periodically communicate department goals and expectations with the team to ensure buy-in and accountability
• Be a guide for the team - mentor direct reports
• Meet compliance at all times.
• Be open to implementing new system changes and enhancements into the department
• Play a supporting role on projects that improve productivity level per desk
• Support Accounting Department with miscellaneous projects and assignments
• Ensure communication with local branches

• Send updated customers SOA on a weekly basis.
• Verify & record payment of customers.
• Reconcile client balances to ensure data integrity
• Response to customers concern and resolve any issue that may arise.
• Ability to handle difficult customer.
• Analytical and can work under pressure.
• Timely collection and recording of tax certificate.
• Preparing collection/payment details.
• Alternate Cashier.
• Ability to propose solution to all problem encountered
• Maintaining accounts receivable files & record.
• Performing bank reconciliations & monthly GL analysis.
• Taking up additional tasks that may be assigned to meet Departmental requirements.

Position: Executive Assistant

Working Hours: Monday - Friday; Dubai Office Hours

Salary Range:  USD 900 - 1500/month

Tasks:

• Attend and document all meetings, sharing comprehensive notes in the designated application.
• Schedule follow-up meetings and update relevant Excel sheets for tracking purposes.
• Handle travel arrangements, including booking holidays, flights, and hotels, ensuring an efficient itinerary.
• Procure miscellaneous items as needed, such as a laptop sleeve or specific attire, by researching, ordering, and managing the purchasing process.
• Organize and prioritize tasks in Asana, providing daily reminders to ensure a streamlined workflow.
• Manage email access, reviewing and adding important correspondence to the Asana board.
• Undertake simple graphic design and Canva work for various projects.
• Coordinate and curate LinkedIn content generated from podcasts.
• Oversee properties in the UK, handling fees, and following up on tax-related matters.
• Maintain and update Excel sheets for end-of-month stock purchases.
• Compile a checklist of pre-travel tasks and research potential sales offers.
• Review basic legal documents, flagging any concerns or discrepancies.
• Facilitate communication and coordination between the individual and various companies.

Qualifications:

• At least 1 year of experience as an Executive Assistant
• Proficient in Office 365, Asana, and Canva.
• Seeking a dynamic individual with a vibrant and enthusiastic approach to work.
• Eager to welcome individuals who are ambitious, motivated, and ready to tackle challenges head-on.
• A versatile role designed for someone with a proactive mindset and a hunger for professional growth.

At First Gen we take pride in our work of energizing the Philippines through clean power generation technologies. As we grow to become the best in the industry, we are continuously searching for talent who are driven, empowered, and passionate about making a positive difference in the world.

We provide employees with ample opportunities and resources that enable them to perform at their best, contribute value, and help us achieve our Mission of “forging collaborative pathways for a decarbonized and regenerative future.”

First Gen wants you to be good at your job and be successful at it.  To this end, we will invest in your professional and personal growth by providing you with the right tools to effectively carry out your role as well as learning and development opportunities to advance your career.

Key Accountabilities:

1. Provide general Clerical/Secretarial and Administrative Support to the Legal Team for Corporate Housekeeping.

2. Provide support in the Corporate Secretary functions of superiors. Manage record keeping and comply with regulatory requirements.

3. Assist in the logistics and in preparation of materials and documents for board meetings of assigned companies, including direct coordination with directors/officers or their representatives.

4. Prepare documents for audit.

5. Participate in other administrative functions such as assistance for notarial services, maintenance of minutes’ books, etc.  

Qualifications:

• Graduate of any 4-year course

• With at least 2 years experience as a secretary in a corporation

• Good communication and writing skills

Job Title

Job Description Summary

Job Description

We are looking for someone that is highly proficient in Adobe Creative Suite components mostly InDesign, Illustrator and Photoshop as well as in Microsoft Office Suite most specifically PowerPoint and Word. Proficiency in Adobe Premiere and After Effects, as well as some video editing capabilities are a plus. With a thorough understanding of the craft, the candidate must have a successful track record in graphic design. Highly professional and creative, a team player, resourceful and thinks out of the box. The successful candidate must be able to demonstrate project management skills as well the ability to communicate effectively.

Qualifications/experience

• Candidate must possess at least a Bachelor’s degree in Design, Graphics, Advertising/Media or equivalent.
• Required language(s): English
• At least 1-2 years of working experience in a graphic design role in a corporate setting/professional services company specializing in publications, presentations & infographics illustration.
• Applicants must be willing to work at Bonifacio, Global City
• Skilled in Videography using Adobe applications
• Experience with publishing (books, magazines, brochures etc.) is a plus.
• Can provide a portfolio (edited videos, fitting the corporate standards)
• Working knowledge of Workday
• Excellent Microsoft Office skills (must have strong skills in Excel & Power Point)

Why join Cushman & Wakefield?

As one of the leading global real estate services firms transforming the way people work, shop and live working at Cushman & Wakefield means you will benefit from;

• Being part of a growing global company;
• Career development and a promote from within culture;
• An organisation committed to Diversity and Inclusion

We're committed to providing work-life balance for our people in an inclusive, rewarding environment.
We achieve this by providing a flexible and agile work environment by focusing on technology and autonomy to help our people achieve their career ambitions. We focus on career progression and foster a promotion from within culture, leveraging global opportunities to ensure we retain our top talent. We encourage continuous learning and development opportunities to develop personal, professional and technical capabilities, and we reward with a comprehensive employee benefits program.

 

We ensure DEI is part of our DNA as a global community - it means we go way beyond than just talking about it - we live it. If you want to live it too, join us.

Feel the essence of true innovation with iOPEX Technologies. Join us now!

Be a Key Sales Account Manager/Business Development Executive for our #iopexhappyatwork team. Join us now!

Requirements:

• To assist the organizations sales and growth efforts by contributing to new customer acquisition to assist the organization to acquire new customers and sell additional products or services to existing ones
• He/she should be able to provide ideas to attract new clients and keep the senior management updated about marketplace and competitor activity
• Build contacts with potential clients to create new business opportunities
• Keep prospective client database updated
• Make cold calls for new business leads
• Support in writing new business proposals
• Maintain knowledge of all product and service offerings of the company
• Arrange meetings for senior management with prospective clients
• Follow company guidelines and procedures for acquisition of customers, submission of tenders etc.
• Identifying new sales leads
• Pitching products and/or services
• Maintaining fruitful relationships with existing customers
• Attend client conferences and meetings in order to network with new and existing contacts
• Conduct market competitive analysis to develop roadmap and sales strategy to secure new business

Qualifications:

• Candidate must possess at least Bachelors' degree in any of general subject courses.
• At least 3 years of working experience in the related field is required for this position.
• Required Skills are Lead Generation, Prospecting, Presentation, Closing
• Ability to identify, articulate and sell value over price
• Networking and Relationship Building skills
• A demonstrated ability to communicate and handle people well
• A well-established business and client network
• Excellent written and verbal communication
• Must have good negotiation skills
• Must be able to create good presentations
• Must be detail oriented and an active listener
• Ability to work under pressure
• Be an expert on the company’s products and be able to pitch them effectively in any situation.
• Be able to demonstrate good knowledge of the industry and markets in which the company operates.
• Have an aptitude for sales and spotting business opportunities

What's in it for you?

Our people enjoy some amazing perks, check out a few below:

• Competitive salary package
• Exciting employee engagement activities
• Stability (Continuously getting pioneer accounts)
• Learning sessions every week
• Fast career growth
• Free Parking Passes
• Accessible location
• HMO (Free dependent)
• Leave credits/Leave conversions
• Night differential
• Uncapped annual appraisal
• 2 days off

And most importantly, you’ll be part of a growing company with dynamic and engaging team.

Interested? Here are ways to reach us:

• Please complete this application form: https://bit.ly/iopexphleadershiphiring
• Send a message to 09178246345 (Yana)
• For Faster transactions - Walk in and look for Yana - our office is located in SIX/NEO (previously Net Lima) 12th Floor 26th street 5th avenue BGC, Taguig

NIQ Customer Service team is focusing on building positive customer experiences by offering outstanding customer-centric servicing, support resolution on customers’ concerns in a timely and consistent manner. This role drives loyalty and empowerment to enhance our customers' use of our data and tools through specialty expertise, engagement, and solutions; and serves as a liaison between the Commercial team, Quality Assurance, and Operations. 

Responsibilities 

• Drive customer loyalty by providing digital support and servicing to customers via NIQ Customer Service Online platform, working together with Global Customer Service Center 
• Build, upload, and manage local knowledge articles reflecting the latest local service evolution in the NIQ Customer Service Online platform 
• Communicate on Product Enhancement, Universe Update & Delivery Details to stakeholders 
• Provide clear and accurate responses as well as market expertise to stakeholders 
• Achieve competency in NIQ proprietary data mining platform and driving customer’s usage and adoption 
• Achieve competency in Microsoft Dynamics, manage dashboards to track and analyze Key Performance Indicators  
• Coordinate both local and international sales request as part of NIQ global network, driving NIQ’s bottom line across the organization  
• Spearhead improvement projects to drive process optimization and uphold globally acclaimed NIQ data standards  

ABOUT US

BSA Solutions offers talent outsourcing services to small and medium-sized businesses. We provide access to highly skilled professionals, enabling global businesses to build their dream teams in the Philippines and Malaysia. Our vision is to create a community of successful companies where talented individuals can meet and collaborate. We encourage our talents to push their limits, embrace their potential, and passionately pursue greatness. We pride ourselves on delivering exceptional results to our clients through our personalised service and our in-depth knowledge of the markets we serve. 

HEADLINE

Are you looking for an exciting opportunity to be an integral part of a cutting-edge AI technology company? We are searching for a talented individual to join our team in a multi-task role working for senior management. If so, we have an exciting opportunity for you.  

We are seeking an EXECUTIVE ASSISTANT to o be part of a groundbreaking company in the software industry from Amsterdam, The Netherlands, committed to transforming how software is created. Their projects span across enterprise, government, and various industrial sectors.   

What's in it for you: 

• Work on cutting-edge AI technology and be part of a collaborative and forward-thinking team.   
• Personalised development program.   
• Work alongside talented professionals in a rapidly evolving industry. 

This is a full-time role, Monday to Friday, Flexible Shift. 

This is an office-based position in central Cebu City. 

The expected start date is March 2024. 

ABOUT THE ROLE

This EXECUTIVE ASSISTANT role is a multi-task role. You will manage the CEO's schedule, coordinate high-level meetings, and ensure efficient communication with internal and external stakeholders. This is not your typical administrative role – you will have a front-row seat in the decision-making process, contribute to strategic initiatives, and have a real impact on the company's success. The role demands a self-motivated, proactive individual with a strong work ethic, adaptability, and a passion for emerging technologies.  

RESPONSIBILITIES

• Coordinate the preparation of meeting minutes, confirm venue and restaurant bookings, dietaries, and accommodation, and assist with the preparation and circulation of the agenda.  
• Act as a liaison between the CEO and various stakeholders, including board members, executives, consultants, clients, and employees, ensuring seamless communication and confidentiality.   
• Coordinate and schedule travel arrangements, both domestic and international travels.  
• Manage the CEO’s expenses and reimbursement, liaising with the Finance team.   

• Manage the CEO's email inbox, filtering and prioritising messages, drafting appropriate responses, highlighting key points, and providing concise summaries for quick decision-making and ensuring timely follow-up on critical matters.   
• Proactively manage the CEO's complex and ever-changing daily diary, ensuring effective time management and prioritisation of commitments.    
• Conduct research, compile data, and prepare materials to support the CEO's decision-making process.   
• Prepare and edit correspondence, reports, presentations, and other business documents with a keen eye for detail and exceptional writing skills.   
• Manage the CEO's subscriptions and memberships, including monitoring renewal dates, coordinating payment processes, and ensuring the CEO's access to relevant resources and benefits.   
• Prepare reports, presentations, and other documents as required. 
• Maintain organised files and document management systems. 
• Collaborate with cross-functional teams to support project implementation and execution. 

• Bachelor’s degree in Business Administration or similar. 
• At least three (3) years in a similar role, preferably in a technology industry. 
• Exceptional attention to detail and accuracy. 
• Strong organisational and time management skills, with the ability to prioritise and meet deadlines. 
• Excellent verbal and written English and interpersonal skills to interact with senior management effectively.  
• Proficiency in using productivity tools like Microsoft Office Suite, Google Suite, and CRM software. 
• Ability to handle confidential and sensitive information with discretion. 
• Demonstrated problem-solving and decision-making abilities. 
• Flexible and adaptable to changing priorities and a fast-paced environment. 
• Ability to work independently and collaboratively as part of a team in a fast-paced, complex, process-driven industry environment. 
• Strong sense of accountability and reliability to produce quality output in line with internal processes. 

• High level of discretion and professionalism when handling sensitive financial information. 

BSA Solutions, Inc. emphasises in: 

• Providing you with competitive compensation and benefits that exceed market standards and the Labor Law. 
• Ensuring your health and well-being with a comprehensive and generous HMO benefits package for you and one dependent from the start date, a 24/7 employee assistance program, mental health assistance with licensed practitioners, and in-house fitness and wellness programs. 
• Encouraging you to take ownership of your choices and be accountable for your personal growth, happiness, and success. 
• Challenging your status quo, pushing your boundaries for you to embrace your potential and pursue greatness. 
• Building supportive and inclusive communities that inspire and uplift each other, fostering a sense of belonging and connection among its employees and the wider local communities. 
• Encouraging you to be authentic, be true to yourself, embrace your uniqueness, and live a fulfilling and purpose-driven life. 
• Promoting a growth mindset and a commitment to lifelong learning and encouraging you to seek knowledge, explore new experiences, and embrace challenges as opportunities for personal and professional development. 
• Encourages you to appreciate each moment and find balance in your lives, being fully present in the moment, cultivating mindfulness, and finding joy in the present,  
• Encouraging you to set clear intentions, align your actions with your values, and make conscious choices that contribute to your overall well-being and happiness. 

Join us and connect and collaborate with bright minds. Be part of a culture of equity, diversity, and inclusion, where you can showcase your unique talents and expertise to create successful outcomes for you, the client, and the company. All qualified applicants will receive consideration for employment without regard to gender, gender identity/orientation, race, colour, religion, origin, or other characteristics.  

NielsenIQ Customer Success places our customers at the heart of everything that we do. We strive to offer a consistent customer experience across all our markets by harmonizing our ways of working, focusing on engagement and driving analytics excellence. We give our customers an enjoyable, easy, effective service featuring a modernized customer experience. Customer Success is instrumental to realize the NielsenIQ vision to be a leading global information services company with strong, market leading growth enabled by new, innovative product offerings and modern technology that creates substantial value for our customers, retailers and employees.  

This position will be, within the Analytics & Insights team, responsible for delighting clients around Asia through delivering retail measurement insights and analysis.  
 

Responsibilities 

• Providing performance overview analysis and business issue analysis to Consumer-Packaged Goods clients around Asia 
• Providing in-depth consulting services and delivering insights and analytics as well as thought leadership 
• Developing deep knowledge of Nielsen IQ RMS and Panel solutions and delivering value for clients 
• Working closely with the Consulting Lead and Customer Service to transform customer experience. 
• Consulting clients to optimize use of NielsenIQ Essentials 
• Developing and delivering business solutions for client performance tracking 

OBJECTIVES & RESPONSIBILITIES OF THE JOB:

• Manage scheduling for company executive(s)
• Draft, review, and send communications on behalf of company executive(s)
• Organize and prepare for meetings, including gathering documents and attending to logistics of meetings
• Answer and respond to phone calls, communicate messages and information to the executive
• Prioritize emails and respond when necessary
• Coordinate travel arrangements
• Maintain various records and documents for company executive(s).

Summary of the Role:

You will be working under the Finance department and will be responsible for the delivery of all activities relating to Accounts Payable, Accounts Receivable and General accounting.

Job Responsibilities:

• Perform month- end accounting activities such as reconciliations and journal entries.
• Accounts Payable: validate vendor invoices and staff claims, approval, receiving and completes payment.
• Accounts Receivable: monthly invoicing, monitors ageing and issuance of necessary official receipts/acknowledgment receipts.
• Monthly balance sheet preparation and analysis.
• Validates withholding tax report, and PEZA report for filing.
• Involve in both external and internal audit of the company.
• Compiling and preparing routine reports and summaries.
• Implement proper controls to safeguard company assets and ensures data accuracy.

 
Qualifications:

• Diploma or Bachelor's Degree in Accounting or equivalent
• Must have 1- 2 years relevant experience.
• Proficient in Microsoft Office Applications, including Excel.
• Strong attention to detail and accuracy
• Ability to work independently on assigned duties.
• Demonstrates an ability to manage a variety of priorities while meeting deadlines.

A LITTLE BIT ABOUT Boldr

• Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.
• We are a global team, united by our desire to connect diverse people with common values for boldr impact. 
• We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.

LET’S START WITH OUR VALUES

• Meaningful connections start with AUTHENTICITY
• We do our best work by being CURIOUS
• We grow by remaining DYNAMIC
• Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE 
• At the heart of great partnerships we’ll always find EMPATHY

WHAT IS YOUR ROLE

As the Executive Assistant to the VP, People and VP, Revenue, you’ll play a pivotal role in providing comprehensive administrative support to the executives. You will prepare decks/templates, follow-up on OKRs and prepare documents and reports. Acting as gatekeepers, you will filter requests, maintain confidentiality, and often handle sensitive information with discretion. Additionally, you’ll have to oversee office management tasks, assist in event planning, and demonstrate adaptability and initiative by solving problems and multitasking effectively. Your efficient support will enable executives to focus on strategic tasks and decision-making, contributing significantly to the organization's overall productivity and success.

WHY DO WE WANT YOU

We are currently looking for impact-driven individuals who are passionate in helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic, and Authentic.

WHAT WILL YOU DO

• Document Preparation and Management: Assist in creating presentations and documents adhering to the branding guidelines, ensuring clear and effective communication
• OKR Support: Regularly remind the VPs and their direct reports of the Objectives and Key Results to maintain focus on achieving organizational goals. 
• People and Revenue All Hands Meetings: Host and manage All Hands meetings, ensuring effective communication and engagement across the organization. This includes preparing and facilitating engaging icebreakers to foster team cohesion. 
• Meeting Coordination and Logistics: Arrange logistics for internal and external meetings, including venue bookings, technology setup for video conferencing, and preparation of meeting materials. Follow-up on action items post-meeting to ensure completion. 
• Proactive Leadership and Influencing: Push the VPs to take action, make decisions, and prioritize tasks effectively. Tactfully manage up by providing reminders, follow-ups, and constructive feedback to ensure deadlines are met and projects move forward. 
• Reporting and Documentation: Prepare and provide regular reports on the VP of People and VP of Revenue’s activities, upcoming commitments, and potential issues to the Chief of Staff, facilitating proactive management and decision-making 
• Feedback Loop: Establish a regular feedback loop with the Chief of Staff to discuss the efficiency of processes, potential improvements, and the executives’ ongoing support needs
• Continuous Process Improvement: Identify and implement process improvements to enhance efficiency and effectiveness in executive support tasks.
• Culture and Team Liaison: Foster a positive work environment and culture by bridging communication between the VPs and team members across different countries and departments. 
• Confidentiality Maintenance: Handle sensitive information with a high degree of confidentiality and discretion

WHAT WE’LL LIKE ABOUT YOU

YOU ARE…

• Detail-oriented, organized, and data-driven 
• A self-started who is eager to take on responsibilities, seek out new ways to assist, and continuously improve support strategies 
• A team player who is willing to collaborate, support team members, and contribute positively to the company culture and team morale. 
• Capable of asserting yourself when necessary, while maintaining a respectful and professional demeanor, to ensure that the executives remain focused on key priorities and commitments
• Quick to take ownership and accountability of your mistakes understanding that the fast way to fix what’s broken is to identify it clearly and move forward
• Able to adjust quickly to changing priorities and schedules, managing unexpected requests or situations with composure 
• Able to interpret data, create reports, and make recommendations
• Able to build and maintain strong relationships within and outside the organization, showcasing empathy, respect, and understanding different cultural nuances
• Aware that as a result of this role, you will have access to important, sometimes sensitive information and will treat that information with the respect and confidentiality it deserves and requires.

YOU HAVE…

• Bachelor's/College Degree
• Excellent verbal and written English communication skills to effectively convey messages, coordinate with team members across different countries, and maintain clear and professional interactions with internal and external stakeholders 
• Excellent ability to prioritize tasks, manage time effectively, and meet deadlines in a fast-paced environment 
• 1-2 years of experience as a virtual assistant, project manager, or in an administrative support role
• Experience working with remote managers and teams
• The ability to handle complex calendars and overlapping schedules
• Strong problem-solving and decision-making skills 
• Proficiency in using cloud-based applications such as Google Apps (Google Drive, Google Sheets, Google Docs, Google Slides) 

• The ability to manage multiple tasks and projects simultaneously with meticulous attention to detail, ensuring nothing is overlooked. 
• The ability to take strong, clear feedback, and the ability to give it to the appropriate stakeholder/s
• Experience supporting and coordinating large groups of people and global/regional projects
• Ability to understand and respect cultural differences within the company’s global operations, and adapting communication styles accordingly 
• Ability and capacity to handle high-pressure situations calmly and effectively, maintaining productivity and focus 
• Capactity to anticipate challenges and proactively address them before they escalate

BENEFITS

• Private Health Insurance
• Paid Time Off
• Work From Home
• Training & Development
• Mental Health Program
• Philhealth Coverage
• Philhealth Coverage

Job Description

Executive, Customer Happiness

We are a travel-tech company, the world’s best low-cost airlines for 11 years in a row, and an umbrella of tech startups encompassing E-wallets, E-commerce, Logistics and so much more. With over 500 million customers flown and over 160 destinations to date, we’re looking for the best and brightest to join us in enabling flying possible for everyone. We’re fast, we cut bureaucracy and we have a ton of fun while doing it. Join our 24,000 Allstars across 25 countries today! Customer Happiness Executive.

This role is to support resolution by providing quality, timely and effective customer support via various digital channels such as social media, chat and email. Here’s what an ordinary day looks like :

• Provide quality and timely customer service via the organization’s digital channels by responding directly to customer questions, feedback, and complaints in live chat,social and web.
• Creatively and accurately articulate responses via excellent written communication skills regarding AirAsia products and services.
• Follow required procedures and processes to resolve customer inquiries or complaints; Assist customers with learning how to use and where to find AirAsia products and services.
• Assist Customer Experience team to identify and report system trends and abnormalities. Use a computer to accurately record customer interactions or support transactions; Generate sales or do upselling while providing exceptional service to meet personal and team sales target.
• Remain current in the airline by acquiring products and services information, latest details and industry related news which impacts support.
• Participate in training and development activities.​
• Other duties as assigned.

This job is ideal for you if you also:

• Diploma/Bachelor's Degree holder.
• Having previous customer service experience would be an added advantage.
• Able to work on 24/7 shift rotation including weekends & public holidays.
• Able to work on midnight shift.
• Must have excellent verbal and written English and additional language of either Chinese/ Tagalog/ Thai/ Vietnamese/ Indonesian/ Korean/ Japanese communication skills, any other additional languages is greatly welcomed.
• Well-organized and detail-oriented and able to multitask. Ability to work with very minimal guidance or supervision and strong time management skills.
• Must be an assertive team player with high energy to work in a fast-paced environment.
• Medically fit - Mentally and physically.

**AirAsia is an equal opportunity employer and due to the volume of applicants only shortlisted applicants will be notified.