As a Troubleshooting Agent, you will be part of the Production Operations team, and will work to make sure all systems are operational.

This includes pro-active checks, as well as live troubleshooting.

Tasks:

• Follow processes, procedures and workflows and keep up to date with new updated procedures
• Work in different platforms that connect the product
• Set up new installed systems
• Keep up to date with all internal new product features and past week issues
• Capture knowledge from new issue resolution and share in the Knowledge Base
• Do pre-game checks and run test productions
• Work in different platforms that connect the product
• Troubleshoot live or non-live match issues
• Communicate with other teams actively when an issue occurs
• Escalation to other teams where necessary
• Follow up with other teams regarding the issues

The Allegro team is passionate about providing intelligent solutions that move the world toward a safer and more sustainable future. With more than 30 years of experience developing advanced semiconductor technology, innovation with purpose touches every aspect of our business.  From customer engagement and employee recognition to technology advancement and serving the local communities in which we maintain offices, innovation consistently drives our mission and definition of success. 

MINIMUM QUALIFICATIONS:

• Higher Diploma / degree in Electronics / Electrical / Computer Engineering or equivalent semicon experience
• Extensive hands-on experience with Automatic Test Equipment (ATE) repair and product/equipment characterization utilizing basic statistical methods and SPC
• Knowledge on the use of advanced statistical techniques for machine assessments such as MSA and FMEA