We are seeking an experienced Senior Product Marketing Specialist to join our team. You will own product marketing strategy and messaging for our customer service software, drive product launches, craft positioning, and enable sales. This is a hands-on role where you'll collaborate with product, engineering, sales, and marketing to ensure Helpshift delivers remarkable experiences for customers. You will report to the Head of Product Marketing.

What you'll do:

• You will help analyze the needs of different customer types, refine target personas, segmentation, and ideal customer profiles.
• You will craft crisp, clear, and differentiated positioning of Helpshift’s products and create relevant content based on this positioning.
• You will educate teams on market trends, prospect pain points, and competitive intelligence.
• Oversee the development and execution of launch activities for new products including working closely with Product, Sales, Support, and the rest of the Marketing team.
• You will support the global sales team with up-to-date positioning and sales content.
• You will partner with marketing to plan and support campaigns and demand-generation programs.
• You will assist in creating product demos that showcase how Helpshift's software platform works.
• You will assist in creating content including presentations, datasheets, whitepapers, customer stories, web copy, campaign content, sales enablement content, and more.
• Conduct user, market, pricing, and competitive research—both qualitative and quantitative—to better understand and evangelize market trends and apply key learning to new initiatives and in doing so ensure the team can communicate the key differentiators of our product and identify opportunities for future growth.

• 5+ years of B2B product marketing experience, with a track record of successful product launches. At least two of these years in SaaS.
• Proven record of creating compelling positioning, messaging, and thought leadership content.
• Experience in buyer research and gathering current/prospective customer data to drive the development of messaging and positioning.
• Strong communicator able to distill complex ideas into simple, powerful stories.
• Strategic thinker who starts with the customer and works backward.
• Passion for customer experience and contact center technologies.
• Comfortable working cross-functionally in a dynamic startup environment.
• Data-driven approach to position products, quantify market opportunity, and measure success.
• BA/BS degree in business, marketing, or related field required.

• This role offers a WFH setup, however, all team members are still expected to report on site depending on business needs.
• HMO and Life Insurance
• Non-taxable Allowances
• Paid Time Offs
• Annual Wellness Subsidy

Role Information: EN

Studio: Helpshift

Location: Asia Pacific, Philippines, Pasig

Area of Work: Player Engagement

Service: Engage

Employment Type: Full Time, Permanent

Working Pattern: Remote

LOOKING FOR FILIPINO CITIZENS BASED IN THE PHILIPPINES 

Position:   Executive Assistant

Working Hours: Mondays to Fridays, 8 AM - 4:30 PM Eastern Standard Time (subject to change)

Salary Range: $900-$1,000/month

About the Company 

This company specializes in relocating residents to affordable housing communities that are undergoing rehabilitation. Our experienced team understands the unique challenges that come with these types of relocations and works to make the process as seamless as possible for those involved

About the role

The ideal candidate is capable of communicating on a daily basis, is excellent in project management, and can work independently.

Duties and responsibilities: 

• Answer calls promptly
• Learn about the business
• Identify customer needs, resolving customer’s concerns in a timely manner
• Maintain Database
• Answering customer questions via call and email
• Data entry for reporting

• 2-3 years of experience as an Executive Assistant or similar position
• Excellent communication skills, verbal and written
• Proficiency in Microsoft Office Suite (especially Excel) and/or Google Suite
• Excellent organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
• Great problem-solving skills with efficiency
• Can work independently
• Self-led and confident 

Who We’re Looking For

We're looking for a detail-oriented individual with excellent interpersonal and communication skills. You're a problem-solver with a strong work ethic, able to handle sensitive information with discretion and maintain a high level of confidentiality. You thrive in a fast-paced environment and can manage multiple tasks simultaneously while maintaining your poise and professionalism. You will primarily act as the executive assistant to the CEO, as well as support the Chief of Staff. You will report to the Chief of Staff.

What You’ll Do

• Administrative Support: Manage and maintain executives' schedules, appointments, and travel arrangements, along with virtual travel support.
• Communication Management: Act as the point of contact between executives and employees/clients. Manage incoming and outgoing communication, including emails, Twitter DMs, etc.
• Data Entry and Maintenance: Accurately input data into various databases, spreadsheets, and systems. Update and maintain existing records to ensure data integrity. Perform regular data cleansing and validation procedures.
• Documentation and Reporting: Maintain comprehensive and organized records of tasks and activities. Generate reports and summaries as required.

What You’ll Bring

• 4+ years experience as an executive assistant or in a similar administrative support role.
• Proficiency in G-Suite, Slack, Notion, and other productivity tools.
• Familiarity with CRM and ATS platforms or ability to learn.
• Exceptional time management and organizational skills, with the ability to prioritize and manage multiple tasks.
• Strong written and verbal communication skills, including the ability to draft professional correspondence.
• Discretion and confidentiality when handling sensitive information.
• Ability to anticipate needs and take initiative to ensure the executives' schedules and projects run smoothly.
• A positive attitude, flexibility, and adaptability in a rapidly changing environment.

What You’ll Get

• You'll work with a dynamic team in a creative and fast-paced environment.
• You'll get a great salary and time off.
• You'll get to work remotely from wherever you want! (As long as it has reliable WiFi and hopefully a comfortable place for you to work)
• You'll be challenged by ever-evolving solutions to our clients and their customer's needs.

LOOKING FOR FILIPINOS OR PHILIPPINES-BASED CANDIDATES

We prioritize the processing of one application at a time. If you have applied for multiple job openings within our organization, we kindly request that you direct any update inquiries to the team responsible for handling your initial application.

Position: Executive Assistant

Work Hours: Monday to Friday, 9:00 AM to 5:00 PM EST | 10:00 PM to 6:00 AM Philippine Standard Time (with flexibility depending on the client's needs)

Holidays: Flexible

Pay Range: USD 900 - 1,500 per month (depending on qualifications and skills)

Responsibilities:

PHASE 1

• Get imbedded in email inbox

• Create a triage system for email

• Folder emails that don’t need attention

• Develop a prioritization / action item summary from all emails received on a daily basis
• Feedback will be provided on that list for the next day actions
• Based on action list
• Schedule meetings and calls
• Book travel
• Keep large proactive projects top of mind
• Gift purchasing and other helpful tasks
• Specific Examples
• Signing routine documents
• Maintaining contact information
• Research Chase workforce development – allotting 15 hours for studying for series 7
• Schedule volunteer activities
• Send holiday gifts
• Assist in the logistics or planning of company events
• Triage 100+ emails daily
• Book flights and hotels for approximately 40-50 trips annually
• Schedule and track approximately 25 meetings weekly

PHASE 2

• Develop system for touching base to ensure high priority items receive attention
• Providing feedback on how to improve systems or process
• Help CEO and team with projects
• Event planning
• Travel
• Organization
• Meal ordering
• Fundraising / new deal pipeline management / follow up
• Scheduling calls / meetings
• Populating data rooms with information
• Basic research
• Powerpoint / Word / Email projects
• Design
• Drafting content
• Investor relations
• Work with team to organize the business
• All legal documents
• Regulatory information, including FEINs, bank account info, etc.

PHASE 3

• Move towards efficiency
• Bring learnings and think about ways to improve processes

Qualitative attributes we are looking for:

• Transparency
• Grit
• Take Ownership
• Team Oriented
• Think Differently
• Must be detail oriented and a self-starter
• Problem solving orientation

• At least 2 years of experience as an Executive Assistant supporting a foreign client
• Excellent verbal and written communication skills
• Proficient in Microsoft Office 365 (specifically MS Outlook, PowerPoint, Word, Excel, and OneDrive), Canva, and any CRM tool
• Comfort and interest in artificial intelligence and social media expertise is preferred

LOOKING FOR FILIPINO CITIZEN BASED IN THE PHILIPPINES

We prioritize the processing of one application at a time. If you have applied for multiple job openings within our organization, we kindly request that you direct any update inquiries to the team responsible for handling your initial application.

Position : Executive Assistant

Work Hours : Flexible throughout the week but always available. Total hours will average 48 hours a week, and they will need to be available on weekends; in UK timezone.

Holidays : UK Holiday

Pay Range : $ 1,500 - 2,000 per month

Duties and Responsibilities:

• Conserves executives' time by reading, researching, and routing correspondence; drafting emails, letters, and documents; collecting and analyzing information; and initiating telecommunications.
• Manages complex and changing diaries, including scheduling, and negotiating appointments and meetings.
• Organizing associated and supporting documentation.
• Maintains executive's appointment schedule by planning and scheduling meetings, conferences, and teleconferences.
• Coordinates and supports effective meeting organization and management while collecting key and detailed minutes, tasks, and deliverables and distributing these accordingly.
• Prepares and oversees the delivery of Business performance reports by collecting and analysing information.
• Provides historical reference by developing and utilising filing and retrieval systems; recording and distributing meeting discussions.
• Maintains and oversees filing and file systems for recording and storing information in a meticulous and detailed manner.
• Contributes to all team efforts by accomplishing related results as needed. Bringing
• communication and structure to the Business is essential to the role of a personal assistant.

• Minimum 2 years of experience
• Good to Excellent written and communication skills;
• Tools:  Office 365, Sharepoint, Teams, Trello (big plus), or similar tools to Trello, and Excel.
• Capable of interfacing with numerous people at every level of the company.
• Experience with typing correspondences, including minutes, emails, letters, memos.
• Expertise in: Reporting Skills, Supply Management, Scheduling, Organization, and Time Management. Presentation Skills, Equipment Maintenance, and Travel Logistics.

Position : Marketing Assistant

Pay Range : $800-1500/month (depending on interview assessment and client's approval) Please take note that pay will be given in USD

Duties and Responsibilities:

1. SEO: Proven expertise in Search Engine Optimization techniques.
2. Digital Advertising: Proficient in various digital advertising channels including SEM, social media, and PPC.
3. Social Media Marketing: Experience in creating and executing effective social media campaigns.
4. Analytics: Familiarity with GA4, Google Ads, Hubspot Reporting, and Big Query for data analysis.
5. Data Visualization: Proficient in Looker Studio for creating insightful visual representations of data.
6. Video Creation & Editing: Skills in creating and editing compelling marketing videos.
7. Automations: Experience with tools like Zapier, HubSpot workflows, and Pipedream for workflow automation.

PLUS:

1. Photo Editing: Proficiency in basic photo editing tools.
2. Web Scraping: Understanding of web scraping techniques.
3. Copywriting: Ability to create engaging and persuasive written content.
4. Cold Calling: Experience in B2B cold calling and communication.
5. B2B Content Creation: Skills in generating content tailored for B2B audiences.

Background / Personality Traits:

• Exceptionally well-organized: Capable of creating order from chaos and maintaining a structured approach to tasks.
• Conscientious: A love for systems and an inherent desire to ensure everything runs smoothly.
• Confident communicator: Proficient in written and spoken English with the confidence to ask questions and provide relevant suggestions.
• Digital Native: High digital tech IQ, preferably with a background in gaming.

Minimum Requirements:

• At least 1-2 years of relevant work experience
• Experience in SEO
• Knowledge in Digital Advertising: Proficient in various digital advertising channels including SEM, social media, and PPC.
• Familiarity with GA4, Google Ads, Hubspot Reporting, and Big Query for data analysis.
• Experience in creating and executing effective social media campaigns.
• Has experience in using the following: Zapier, HubSpot workflows, and Pipedream for workflow automation