We are seeking an experienced Senior Product Marketing Specialist to join our team. You will own product marketing strategy and messaging for our customer service software, drive product launches, craft positioning, and enable sales. This is a hands-on role where you'll collaborate with product, engineering, sales, and marketing to ensure Helpshift delivers remarkable experiences for customers. You will report to the Head of Product Marketing.

What you'll do:

• You will help analyze the needs of different customer types, refine target personas, segmentation, and ideal customer profiles.
• You will craft crisp, clear, and differentiated positioning of Helpshift’s products and create relevant content based on this positioning.
• You will educate teams on market trends, prospect pain points, and competitive intelligence.
• Oversee the development and execution of launch activities for new products including working closely with Product, Sales, Support, and the rest of the Marketing team.
• You will support the global sales team with up-to-date positioning and sales content.
• You will partner with marketing to plan and support campaigns and demand-generation programs.
• You will assist in creating product demos that showcase how Helpshift's software platform works.
• You will assist in creating content including presentations, datasheets, whitepapers, customer stories, web copy, campaign content, sales enablement content, and more.
• Conduct user, market, pricing, and competitive research—both qualitative and quantitative—to better understand and evangelize market trends and apply key learning to new initiatives and in doing so ensure the team can communicate the key differentiators of our product and identify opportunities for future growth.

• 5+ years of B2B product marketing experience, with a track record of successful product launches. At least two of these years in SaaS.
• Proven record of creating compelling positioning, messaging, and thought leadership content.
• Experience in buyer research and gathering current/prospective customer data to drive the development of messaging and positioning.
• Strong communicator able to distill complex ideas into simple, powerful stories.
• Strategic thinker who starts with the customer and works backward.
• Passion for customer experience and contact center technologies.
• Comfortable working cross-functionally in a dynamic startup environment.
• Data-driven approach to position products, quantify market opportunity, and measure success.
• BA/BS degree in business, marketing, or related field required.

• This role offers a WFH setup, however, all team members are still expected to report on site depending on business needs.
• HMO and Life Insurance
• Non-taxable Allowances
• Paid Time Offs
• Annual Wellness Subsidy

Role Information: EN

Studio: Helpshift

Location: Asia Pacific, Philippines, Pasig

Area of Work: Player Engagement

Service: Engage

Employment Type: Full Time, Permanent

Working Pattern: Remote

IMPORTANT: OPEN TO FILIPINO CITIZENS WHO ARE CURRENTLY RESIDING IN THE PHILIPPINES

Position: General Manager / AirBnb Specialist

Work Hours: Monday to Friday, 8:00 AM to 5:00 PM EST / 9:00 PM to 6:00 AM Philippine Standard Time

Holidays: US and/or Philippine holidays

Pay Range: $800-$1,500 per month

Company/Client Overview: 

Welcome to our company! your key to tailored stays across South Florida! Whether you seek a relaxing beachfront retreat or an urban oasis, our company crafts unforgettable experiences just for you. Our virtual assistant is here to personalize every detail, ensuring your stay is as unique as the vibrant destinations we serve. Discover the perfect blend of comfort and style – where your ideal getaway becomes a reality.

Responsibilities

• Manage Airbnb listings, including updating listing information, pricing, and availability
• Respond to guest inquiries and communicate with guests throughout their stay
• Coordinate check-in and check-out processes
• Handle any guest issues or complaints promptly and effectively
• Provide recommendations to guests for local activities, attractions, and restaurants
• Ensure that the Airbnb listings meet high standards of cleanliness and maintenance
• Monitor and manage guest reviews and ratings
• Disputing reviews with Airbnb through understanding and referencing their Review Policy
• Initiating and tracking claims and resolutions through AirCover, Resolution Center, or other coverage plans
• Financial reporting for clients monthly
• Invoicing clients and tracking invoices to make sure they are paid
• Communicate with cleaners to make sure properties are completed and pictures are provided, and needed supplies are reported

• At least 3 years of experience as an Airbnb virtual assistant is required
• Familiarity with the Airbnb platform and management tools
• Experience with using Hostaway is preferred
• Excellent communication skills, both written and verbal
• Strong customer service skills
• Attention to detail and ability to manage multiple tasks
• Ability to work independently and meet deadlines

Position : Marketing Assistant

Pay Range : $800-1500/month (depending on interview assessment and client's approval) Please take note that pay will be given in USD

Duties and Responsibilities:

1. SEO: Proven expertise in Search Engine Optimization techniques.
2. Digital Advertising: Proficient in various digital advertising channels including SEM, social media, and PPC.
3. Social Media Marketing: Experience in creating and executing effective social media campaigns.
4. Analytics: Familiarity with GA4, Google Ads, Hubspot Reporting, and Big Query for data analysis.
5. Data Visualization: Proficient in Looker Studio for creating insightful visual representations of data.
6. Video Creation & Editing: Skills in creating and editing compelling marketing videos.
7. Automations: Experience with tools like Zapier, HubSpot workflows, and Pipedream for workflow automation.

PLUS:

1. Photo Editing: Proficiency in basic photo editing tools.
2. Web Scraping: Understanding of web scraping techniques.
3. Copywriting: Ability to create engaging and persuasive written content.
4. Cold Calling: Experience in B2B cold calling and communication.
5. B2B Content Creation: Skills in generating content tailored for B2B audiences.

Background / Personality Traits:

• Exceptionally well-organized: Capable of creating order from chaos and maintaining a structured approach to tasks.
• Conscientious: A love for systems and an inherent desire to ensure everything runs smoothly.
• Confident communicator: Proficient in written and spoken English with the confidence to ask questions and provide relevant suggestions.
• Digital Native: High digital tech IQ, preferably with a background in gaming.

Minimum Requirements:

• At least 1-2 years of relevant work experience
• Experience in SEO
• Knowledge in Digital Advertising: Proficient in various digital advertising channels including SEM, social media, and PPC.
• Familiarity with GA4, Google Ads, Hubspot Reporting, and Big Query for data analysis.
• Experience in creating and executing effective social media campaigns.
• Has experience in using the following: Zapier, HubSpot workflows, and Pipedream for workflow automation

About us

Love, Bonito is a digital-first company on a mission to empower the everyday Asian woman and inspire self-confidence. We are Southeast Asia’s leading womenswear brand, headquartered in Singapore, with an omnichannel presence across Hong Kong SAR China, Indonesia, Malaysia and a retail franchise in Cambodia. In addition, we have also expanded into international markets namely the Philippines and the United States of America.

Founded in 2010, we are proudly female-founded with more than 65% female representation in leadership roles (#girlpower!). We raised a US$50M Series C round in 2021 and know that we’re on the cusp of something great, where we’re working towards becoming the most thoughtful brand globally, for the Asian female consumer, especially when it comes to our products, community and experiences.

There’s a lot more work to be done with all of our exciting plans. So we’re looking to team up with people who are wildly passionate about making an impact and be part of a dynamic team, in a workplace with no corporate BS (yes, you read that right!)

The role

You will be our evangelist to kick off and develop our retail journey in the Philippines! You are responsible for operational and customer excellence, training and people development, financial profitability of our stores and retail expansion in the Philippines.

You will play a pivotal role in developing a positive culture in our retail team and a cohesive omni experience, working closely with HQ to identify opportunities and establish strategies to increase brand equity, best in class customer experience and store performances in the market. Reporting directly to the Regional Head, you will analyse, interpret and report operational business results to ensure that the overall success of our stores is attained.

You should have/be

• A genuine interest in all things female - you genuinely want to be part of a movement to inspire young girls and women in The Philippines to feel empowered and independent
• A track record of extreme ownership and delivering tangible results with a proactive, hands-on approach
• A team player, a self-starter, decision maker, performance-driven attitude, gap spotter, captain of the ship
• You are a strong leader with communication skills and a passion for people to coach, train, mentor a large retail team and to build trusting relationships with customers and external stakeholders
• Comprehensive understanding of all the omnichannel levers with the ability to interpret the insights and agility to drive commercial growth
• Technical knowledge in all operational aspects of the store, including but not limited to inventory management, sales and cash , roster building, staff training and coaching, stock taking, and recruitment.
• Lives and breathes our brand values: People Matter; Go Above & Beyond; Be Bold, Be Creative; Always Keep It Real; We’re Better Together; A Growth Mindset!!

Main responsibilities

People: Team Management & Leadership

• Meet company KPIs by leading, coaching, and mentoring stores team to create a strong and positive Love, Bonito team culture inline with our values and mission
• Develop a high performing, highly driven, positive and collaborative working environment and champion employee engagement by building internal career development, skills and capabilities
• Develop meaningful and relevant Incentives & commissions scheme for retail staff

Processes: Retail SOPs & Operations

• Build automated processes to increase productivity and ensure internal audits, procedures and efficiency in all store operations aspects
• Analyse all opportunities and recommend ways to optimise customer journey, improve our Retail SOPs: store conditions, layout, displays, merchandising, campaigns, launches, staff services, omnichannel features etc
• Support locally new stores opening process (site handover, POS system implementation)

Performances: Sales results

• Run and lead weekly performance reviews with the local to deep-dive into issues (must understand the why), develop next steps and ensure that business is on track with targets
• Monitor and optimise inventory; ensure tight inventory management and health with distribution channel strategy and processes for clearance
• Develop NPS score with a customer centric approach (reviews, collecting omnichannel insights)

Partnership: Cross functional internal collaboration and external strategic relationships

• Collaborate closely with HQ departments (Merchandising, Training, Retail Ops, VM) for the new store openings and stores operations
• Report to senior management on progress and issues by constantly evaluating performance using key metrics and address issues to improve it
• Build external strategic partnerships with 3rd party vendors (Global Contractors, Malls Landlords)

High Level KPIs

• Retail Sales/Revenue Growth/Productivity
• Customer Service Excellence/NPS
• Store Operations/Visual Merchandising Excellence
• Store staff retention rate

Qualifications & Experience

• 7+ years working in a fast-paced high growth consumer/retail company (fashion is a plus)
• Extremely customer-centric and genuinely enjoys serving and getting to know customers better
• Strong leadership and interpersonal skills, able to motivate and lead the retail team
• Analytical, numerate and proficient in Excel and other analytics tools
• Minimum of experience in managing a retail team(s) - both front and back of house

1. Flexible Work Arrangement

• Work from anywhere*!
• Hybrid work and adjustable hours - as long as present during our core working hours

2. Staff Wellness

• Comprehensive corporate insurance (Fully covered visits at our panel clinics, Dental coverage, Maternity reimbursement, Mental wellness support)
• Tailored coaching services for mental wellness

3. Learning and Career Development

• Learning and development (i.e. subscription plans to best-in-class resources, personal development fund etc)
• Dedicated leadership training for those of managerial responsibilities
• Friday pm off for learning

4. #TeamLB perks

• Generous staff discount off LB products
• Corporate partnerships with a variety of companies
• Welcome to #TeamLB swag and store gift cards (get your LB work outfit on us!)
• Employee driven peer-to-peer recognition platform to honour and celebrate everyday achievements
• Internal Referral programme

A Manager/Senior Manager from the Consumer & Marketing Insights Team will maintain a client service orientation by managing day-to-day administration of client service / sales activities and coordinating on analysis and reporting of assigned research projects. 

RESPONSIBILITIES 

Client Servicing

• Maintain an accurate, complete, up-to-date and insightful client business profiles to be shared with senior management 
• Serve as primary contact to junior level client contacts on ad-hoc analyses and understand and respond to questions on content, basic data issues/questions, report generation, etc. 
• Assist senior staff in delivering quality services to clients and ensure the services provided to clients are timely and precise according to client business needs and specifications and at the same time meeting the company's quality standards 
• Unsupervised on-site presence which includes responsibilities on data requests, technical basic support and analysis 
• Assist in sales activities in conjunction with senior staff in terms of preparation of proposal and credential presentations 
• Communicate client needs to appropriate team members 
• Provide "in office" research, administrative and operational support to senior staff 
• Be directly accountable for work conducted for their nominated clients in terms of analyses, charting, etc 
• Ensure client service deliverables are aligned with the regional client service standards 

Functional / Technical 

• Maintain an accurate and up-to-date knowledge on research techniques and applications 
• Provide value-added analyses and respond to special requests 
• Integrate multiple data sources to answer business issues 
• Manage assigned project independently 
• Perform quality checks on all reports for alignment to request, accuracy and correctness 
• Ensure standard operating procedures within area of responsibility are observed 

LUXASIA is the leading beauty omnichannel distribution platform of Asia Pacific that has successfully enabled brand growth for more than 100 luxury beauty brands. Our integrated brand-building capabilities include luxury retail, online commerce, consumer marketing, and supply chain management. Since 1986, the company has partnered the world’s finest brands, such as Aveda, Bvlgari, Calvin Klein, Diptyque, Hermes, La Prairie, Montblanc, and SK-II. We have also established Joint Ventures with the likes of LVMH Group, Elizabeth Arden, Puig, Yves Rocher, and By Terry. At the core of our business is a diverse and dynamic #OneTeam of 2000 talents that shape the face of luxury beauty, and delights consumers daily across our growing footprint of 15 markets.

Why Join Us?

At LUXASIA, we believe there is beauty within every talent – that is you.

We grow you by building your competencies and unleashing your potential. We have curated a vast portfolio of over 100 luxury brands across Asia Pacific, and growing. Your work will enrich the lives of millions of consumers across the region. With us, you get to be an entrepreneur, running the business like it is your very own. We give you the autonomy but not without guidance and genuine care. We are a diverse and inclusive team that is courageously innovative. Together as #OneTeam, we celebrate differences, embrace change, explore new ideas, take risks, fail fast, and drive results. While challenges at work are inevitable, the journey promises to be fulfilling.

With LUXASIA, an exciting career filled with robust professional growth awaits you. Isn’t that beautiful?

Position Overview

Lead and develop marketing and sales strategies, plan/programs to ensure achievement of budget and extending the life cycle of the brands. The Product Manager should be able to utilize traditional marketing and digital platforms to initiate activations and engage stakeholders.

Your core responsibilities will include:

Principal Accountabilities:

Brand Management

• Principal management and implementation of brand plans and strategies
• Management of brand A&P
• Increase brand’s market share and sales growth

Traditional Marketing

• Marketing calendar output, promotions and animations planning
• PR, KOL engagement and seeding
• Channel operations

Digital Marketing

• Marketing calendar output, social media planning
• Digital ad planning
• Digital placements on retailer digital platforms

Training

• Collaborates and coordinates required trainings

Visual Merchandising

• Executes VM plans and updates

Experience:

• 3-5 years’ experience with background in Brand Management, Sales and Marketing. Background in retail or beauty industry.
• 1-2 years managerial experience
• Excellent oral and written communications in the English language
• Solid analytical, strategic and critical thinking skills
• Knowledgeable in MS office application
• Possess winning attitude in handling internal and external customers.
• Excellent oral and written communications in the English language
• Solid analytical, strategic and critical thinking skills
• Knowledgeable in MS office application
• Possess winning attitude in handling internal and external customers.

Other Essential Must haves:

Education:

• Degree in Business/Marketing or relevant discipline

The main objective of this position is to maintain and build long-term relationships with stores in the region and ensure quality consistency across each location. Coordinate marketing activities, marketing research, and brand and intellectual property management.

This position is responsible for facilitating the delivery of our client’s strategic goals through:

• Planning and implementing brand and communication strategies.
• Overseeing the implementation of all communication and brand materials.
• Supervising the team and evaluating performance; and, Delivering hands-on in the area of brand and communication as needed.

Duties and Responsibilities:

• This position will report to two line of businesses and assist in team activities including but not limited to:
• Retail sales reporting and analysis.
• Consumer and market research project execution and analysis.
• Review sales forecasts; and,
• Coordinate meetings and arrange samples.
• Participate in Expositions related to the Pet Food Industry.
• Preparation of long-term plans and marketing presentations.
• Development and execution of marketing plans with the Headquarters.
• Keep full and proper books of account and records, submit sales reports regularly according to the timelines of the Headquarters.
• Regular evaluation of market and consumer trends.
• Increase standards of customer service.
• Communicate with clients regularly.
• Ensure quality consistency across the region.Maximize sales and profitability in the region.
• Set and meet sales targets for individual locations.

• A bachelor’s degree is required.
• Experience in handling SM Group key accounts is a must.
• Should have working experience in the FMCG industry.
• Must be willing to travel within and outside of the country for business trips.
• Experience in dealing with distributors and supermarket buyers is a must.

Advantageous:

• A business degree is a plus
• Experience on the pet food industry is a plus.

Behavioral Competencies:

• Strong work ethic, high energy level, interpersonal skills, motivation and enthusiasm.
• Excellent communication skills and strong commitment.
• The ability to work independently is essential.
• Capable to maintain a clean work atmosphere anytime.
• English business level, intermediate level writing and speaking skill.

About IntouchCX 

IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change. To learn more about us and our culture, follow the link to Our Story - https://youtu.be/GinyJ-abWJs

About the Job

The Analytics Manager of Workforce Management plays a pivotal role in overseeing the analysis, reporting, and strategic insights derived from workforce data. This role involves managing a team responsible for extracting, analyzing, and interpreting workforce data to drive operational efficiencies, optimize resource allocation, and support strategic decision-making across the organization &  global operations.

As Analytics Manager of Workforce Management, You Will…

• Lead a team of analysts to collect, analyze, and present workforce data to various stakeholders, ensuring accuracy, relevance, and actionable insights
• Develop and maintain robust reporting frameworks, dashboards, and data visualization tools to effectively communicate workforce metrics and trends
• Collaborate with cross-functional teams to identify key performance indicators (KPIs) and metrics for workforce management, aligning them with organizational goals
• Drive continuous improvement initiatives by leveraging data insights to optimize workforce planning, resource allocation, and operational processes
• Spearhead forecasting and predictive analytics efforts to anticipate future workforce needs, enabling proactive planning and mitigation strategies
• Oversee the implementation and utilization of advanced analytics methodologies, tools, and technologies to enhance workforce data analysis capabilities
• Present findings, recommendations, and actionable insights to senior management to guide strategic workforce planning and decision-making

As Analytics Manager of Workforce Management, You Have…

• Bachelor's or Master’s degree in Data Science, Statistics, Analytics, Business Administration, or a related field with relevant certifications 
• Minimum of 1 years of experience in workforce management analytics, with a demonstrated track record of progressively responsible roles in data analysis, reporting, and workforce planning within a global business environment
• Prior experience managing a team of analysts and leading workforce analytics projects from conception implementation is a plus
• Understanding and concept of Workforce Management Proficiency in workforce management analytics, including experience in data analysis, reporting, and visualization tools such as Tableau, Power BI, or similar platforms
• Strong leadership and managerial skills to effectively lead a team of analysts and collaborate with cross-functional teams
• Advanced knowledge of statistical analysis, forecasting, and predictive modeling techniques applied to workforce data
• Excellent communication and presentation skills to convey complex data insights in a clear and concise manner to diverse stakeholders
• Proven ability to translate data into actionable recommendations and strategies to drive operational improvements and achieve business objectives

By signing this application, the applicant consents to IntouchCX collecting, using and retaining his\her personal information for purposes relating to the application process and if hired, the employment relationship.

Any and all personal information collected is held in the strictest confidence and in accordance with all applicable Privacy Laws.

Position                                            : Email Marketing Specialist  

Work Hours                                    : M-F 9AM – 5PM Mountain time/ 12AM – 9AM Philippine time

Holidays                                           : TBC

Pay Range                                       : 1000 – 1,200 USD per month

 

Job Description:

Our US client is looking for a skilled Email Marketer who will take charge of their email marketing strategies. The ideal candidate is proficient in email marketing and its analytics, reporting, content, and research. Light copywriting tasks also form a crucial part of this role.

Responsibilities:

• Planning and implementing direct email marketing campaigns.
• Analyzing and reporting on statistical data for all emails.
• Researching content to ensure that our email marketing initiatives are innovative and compelling.
• Create news letters
• Performing light copywriting tasks to produce effective and persuasive email content.
• Testing different versions of emails (A/B testing) to analyse the best performing content and formats.
• Ensuring the layout of the emails is optimized, user and mobile-friendly.

• 2+ years of proven experience in email marketing.
• Knowledge in using Notion, HubSpot, Klaviyo
• Good written communications skills
• Familiarity with content research and creative copywriting.
• Keen eye for detail.

This is an excellent opportunity for those who are ready to make a significant impact on our marketing strategy and possess the analytical skills to track and optimize campaign performance.

TBC

As an IT Project Manager, you will be working in a multi-faceted role in operational projects across both credit rating and proxy services. The ideal candidate will have exceptional analytical and technical skills and be able to adapt to a fast-paced environment.

Company Profile:

Our client is a US-headquartered company, being one of the leading proxy advisory firms globally. They have  a long-established reputation for issuing timely, accurate credit ratings and services.

They are one of the leaders in the market and they are currently looking to expand their team in the Philippines. They are in search for an autonomous and detail-oriented IT Project Manager who possesses exemplary technical and communication skills.

This is the perfect career move for someone who is looking for career growth and opportunity to participate in the transformation and expansion of the company as they continuously grow in the market.

Duties & Responsibilities:

• Lead and manage diverse operational projects.
• Collaborate with cross-functional teams to meet project objectives.
• Analyze, optimize, and implement new operational strategies.
• Monitor and report on project outcomes and metrics.
• Ensure compliance with industry regulations and standards.

Skills / Qualifications:

• Bachelor’s degree in Business, Finance, or related field
• At least 3 years of experience in operations or a similar role
• Has advanced knowledge of Excel
• Has advanced knowledge of SQL.
• Familiarity with low-code platforms for development
• Basic design skills for process and report layouts
• Ability to work during U.S. business hours
• Strong organizational, analytical, and project management skills
• General understanding of the financial services sector

Advantageous skills or nice-to-haves:

• Experience in a consulting role
• PMP Certification

WHAT WILL YOU DO

People Management 

• Identify growth and development opportunities for Team Captains and team members
•  Monitor, improve, and maintain healthy operational efficiencies such as attendance, punctuality, and any  other people indicators.

Performance Quality Management 

• Monitor and assess Team Captains’ and team members’ performance, and provide timely feedback through regular coaching as well as through Weekly and Monthly performance reviews.
• Ensure that Team Captains and team members are properly trained and working consistently to meet client needs. 
• Ensure that the team captains meet company and client-specific KPI targets.
• Execute and follow standard operating processes.

Logistics 

• Ensure that team members and equipment needs are met to sustain service levels 
• Recommend/suggest relevant alternatives to the product or tool being used by the company and or client.

Internal Coordination 

• Work with the CXM to make recommendations for their Team Captains’ and team member's career path, and assist in making a comprehensive development plan for them. 
• Relay consistent challenges to CXM in a timely and efficient manner
•  Help in culture building particularly in embracing our Core Values and practicing the competencies of a Boldr leader.
• Provide guidance to advisors and analysts to foster growth and development, best practices, and optimal morale in the organization 
• Work directly with CXM to identify root causes and develop an action plan to meet KPI targets.

External Communications 

• Be familiar with the client’s key contacts, unique requirements, and operating processes.
• Demonstrate mastery of the company and Client’s offerings (i.e. its products and services)
•  Understand, investigate, and solve any complex client requests or complaints; particularly when multiple departments or teams are involved.
• Identify opportunities for continuous improvement and additional client value, discussing directly with the Client Experience Manager.

YOU HAVE…

• Bachelor's/College Degree in any related field you’re passionate about! 
• At least 2 years of experience leading supervision/leadership roles
• At least 3 years of Client facing experience
• At least 3 years of experience providing coaching
• Basic knowledge of Root Cause Analysis
• Lean Six Sigma knowledge is a plus!
• Intermediate knowledge of cloud-based applications (Google Drive, Google Sheets, Google Docs, Google Slides) and MS Office applications 
• Excellent verbal and written communication skills.
• An ability to understand and communicate complex ideas to others, both verbally and in written form 
• Aptitude to quickly learn and navigate new technology, systems, and applications. 
•  Ability to accept feedback gracefully and with an open mind. 
•  Excellent interpersonal skills with the ability to easily relate to people in various levels of the organization.

• Private Health Insurance
• Paid Time Off
• Training & Development
• Performance Bonus

As a Print Marketing Analyst, you will be working closely with the Print Marketing Manager in spearheading the development and execution of exciting marketing strategies. You will be able to unleash your creativity in the world of catalog and direct mail marketing while leading and managing thrilling catalog projects and collaborating with agencies, vendors, and cross-functional teams. You will also be able to dive deep into data analysis and competitor trends, providing valuable insights to fuel our success. If you're passionate about what you're reading, this is the perfect role for you!

What you'll be doing:

End-to-End Process for Catalog & Direct Mail

• Determines drop dates and circulation forecast.
• Ensures team receives circulation input, prospect signoffs, and results on time.
• Schedules and leads catalog kickoff meetings to ensure accuracy of drop date/page count calendar and that vendor data is delivered on-time and accurately.
• Creates matchback schedule.
• Updates matchback calendar on Confluence.
• Creates QR code requests.
• Creates coupon codes and checks for accuracy.
• Sends info for LDC paper signoff & LOL file approval.
• Manages catalog drop date/page count calendar, including creating version codes and inkjet messages. 
• Manages squinch process.
• Manages implementation of digital catalog.
• Manages seed list.
• Manages ad hoc requests such as Postal Appends project.  
• Coordinates with eCommerce and Creative teams on end dates.
• Manages requestor page with eCommerce.
• Manages creative requests for direct mailers.
• Updates Outlook Integrated Calendar with drop date information & other key dates

Catalog & Direct Mail Budget & Expenses

• Creates cost forecast and ensure accuracy of expense metric.
• Manages expense metric, flags issues, and makes recommendations to pivot or preserve expense metric when applicable.
• Works with Marketing Leads on Revenue Build-Up, create vectors and projections as needed.
• Tracks invoices, provides summary of costs and COGS.
• Approves invoices and submits to Accounting.
• Sends postage estimate to Finance for payment.

Catalog & Direct Mail Operations

• Manages & executes day-to-day catalog & direct mail operations
• Leads weekly catalog meetings.
• Manages meeting agenda and follow up action items.
• Takes and distributes meeting notes to the team.
• Point person for questions and giving updates to cross-functional partners.
• Daily point person for all vendors.

Catalog & Direct Mail Data Management, Reporting, & Analysis

• Business Data
  • Ensures data from the Data Insights team is delivered on time and accurately.
  • Analyzes data including A/B tests, draws conclusions, and shares with the broader team.
  • Builds performance reports and presents business reviews.
  • Creates discount analysis for planning and analysis.
  • Competitive Analysis: Summarizes Belardi trends for team meetings and as needed.
• Vendor Data
  • Ensures accuracy of FTP Connection.
  • Sends hotlines, requests, and suppression files to various vendors.
  • Sends coupon codes to CCC.
  • Sends order data to Postie and other vendors as needed.
  • Sets up matchback file format and business rules.

Vendor Management & Communications

• Main point person for all vendors and other external partners.
• Set up meetings if needed.
• Manages agenda, takes, and distributes notes to team.
• Manages ROI and contract renewal.
• Manages contract approval process.

Performs other duties that may be assigned from time to time.

What you’ll do:  

• Develop and execute effective marketing strategies for catalog and direct mail initiatives.
• Take ownership of end-to-end processes, leading and managing catalog projects from concept to completion.
• Collaborate and maintain clear communication with agencies, vendors, and cross-functional teams involved in print marketing efforts.
• Conduct thorough analysis of data and competitor trends, translating findings into actionable insights.
• Use tools like Excel, Google Analytics, PowerBI and other platforms to pull performance reports, complete analysis, and share findings with the marketing team.
• Prepare comprehensive reports to evaluate the success and impact of print marketing campaigns.

What we’re looking for:

• Bachelor’s degree preferably in Marketing, Business, Communications, or other related
• Minimum one (1) year of relevant experience in project management experience with an eCommerce brand
• Strong Excel and analytical skills and ability to use data to drive decision-making.
• Strong attention to detail and excellent proofreading skills.
• Ability to manage multiple projects and deadlines simultaneously.
• Excellent communication and collaboration skills.

Nice to have:

• Experience in Print Marketing such as executing direct mail campaigns or managing catalog projects.

Location: The Print Marketing Analyst position is a remote working position for Balsam International Unlimited Philippine ROHQ in Manila. Team members in the Philippines are located within Metro Manila, Bataan, Batangas, Bulacan, Cavite, Laguna, Pampanga, Rizal, and Tarlac areas only.

Our must-haves:

• Must be willing to attend occasional in-person meetings depending on the status of the pandemic.
• Must have a back-up laptop or desktop for use, if primary laptop encounters issues.
• Must have a fast, reliable DSL, Fiber or Broadband connection (not mobile or broadband stick) as the primary internet connection with a minimum actual speed of 10MBPS.
• Must have a back-up internet connection of the same speed, if primary connection becomes spotty.

Status: This is a full-time, permanent position with benefits.

Hardware Provision: Company-issued Laptop will be provided on first day.

At Balsam International, we strive to offer a competitive compensation and benefits package. For permanent, full-time team members, this includes:

• Government-mandated Benefits (SSS, PAG-IBIG, PhilHealth)
• 13th Month Pay
• Paid Leaves. We use time off to rest, go on vacation, or just sleep in! Our paid time off is flexible to our needs.
• Internet Subsidy. With internet allowance, we are set up for success.
• Healthcare Coverage (+ 2 dependents). We worry less about rising medical costs with flexible quality healthcare benefits.
• Maternity, Paternity, and Solo Parent Benefit. We make sure parents are supported while they navigate work and family life.
• Continuous Learning and Professional Development Benefit. Our professional and personal development are fully supported. Whether it be online courses, workshops or books!
• Mental Health Support. We manage work and life's challenges through Mental Health Day breaks, 24/7 professional counselling, and curated webinars.
• Company Incentive. An additional cash-based perk for all our Brandits based on company's performance.
• Meeting & Team Building Allowance. Happy tummies make our meetings more fun and productive!
• Shutdown Week. We can spend more time on things that matter with an additional one week paid time off on top of paid leaves.
• Volunteer Time Off. With two paid days off, we are able to volunteer for advocacies we believe in.
• Bereavement Leave. We get additional paid leaves when a loved one passes to grieve and provide immediate support to our families.

WHO ARE WE?

Kaliber is a performance marketing agency & consultancy composed of passionate digital marketers that offer thought leadership, world-class strategy, and execution for our fast-growth clients. We take major pride in learning & development for our team, sharing over $500M experience in digital advertising. Kaliber has a diverse portfolio of clients, a team of over 30 performance experts across 6 countries, and a welcoming company culture.

ABOUT THE ROLE

As an Account Executive, you will be an integral part of the client services team, focusing on building and maintaining client relationships and helping contribute to business revenue growth. This role provides an opportunity for professional development within the client services department. As you progress in your role as an Account Executive, you will have the opportunity to build relationships with clients who are newer to our portfolio.

RESPONSIBILITIES

Client Management and Development (50%)

• Assist account managers in managing existing client accounts and developing strategies to meet sales targets
• Collaborate on sales presentations, pitch decks, and proposals
• Establish and maintain strong relationships with clients, acting as a reliable point of contact
• Attend to client needs, collect feedback, and convey information to the account managers
• Stay updated on industry trends, competitor activities, and market dynamics, and help contribute and support client objective insights and ideas based on research to enhance strategies
• Assist with the preparation of monthly client invoicing
• Help account managers prepare and lead effective and insightful client meetings (weekly, fortnightly, and/or monthly)
• Drive revenue growth by identifying opportunities to sell additional services based on the needs of clients
• Opportunity to grow new relationships with emerging clients

Delivery Management (50%)

• Ensuring the team’s adherence to the correct processes and following best practices, maintaining accountability and ownership
• Focus on campaign results to measure the success and outcomes of campaign activities by helping to monitor budgets, performance pacing, and flagging risks with the team
• Work closely with the performance marketing team to maintain project status updates so as to identify potential issues and/or opportunities within or related to the project.

Qualification and Experience

• 1-2 years of experience in client servicing, with Digital Marketing Agency experience preferred
• Possess a strong understanding of Digital Media and common performance channels

Technical and Soft Skills

• Possess excellent oral and written communication skills for sales presentation/quotation and proposal preparation
• Natural relationship builder and able to manage difficult conversations and expectations
• Possess project management skills
• Experience in using Project Management software (preferably ClickUp)
• Excellent written and spoken interpersonal skills; with exceptional presentation skills and can clearly articulate your ideas, designs, and suggestions
• You pay strong attention to detail and have a keen eye for aesthetics
• You are a strong team player who can collaborate effectively with different stakeholders

Personality Traits

• Demonstrates Kaliber’s core values — transparent, communicative, people-centric, and possesses expertise in ones craft
• Engages proactively within a team environment
• Ability to use initiative and work without a high level of supervision
• Ambition to understand the business and what drives performance
• Excellent attention to detail
• Ability to work in a fast-paced environment
• Quality driven, consistently aims to uphold high standards
• Maintains strict discretion and confidentiality
• Ability to navigate matrixed relationships, manage numerous partners, and coordinate resources to deliver desired outcomes

• Hybrid - Remote Team
• Flexible working hours
• Fast-growing startup company
• Friendly work environment
• Paid time off, including sick leaves and emergency leaves
• Provision for company-owned laptop
• Opportunities to develop into senior management roles
• and more!

NOTE: We are looking for candidates who are open to a hybrid, but flexible working set-up!

LOOKING FOR FILIPINO OR PHILIPPINE-BASED CANDIDATES

Position :  Digital Marketing Specialist 

Working Hours :  Flexible Hours & time zone (overlapping hours with US working time)

Salary Range :  900 - 1,500 USD

About the Company:

The company develops and delivers technology solutions that help other company achieve in-house efficiency and gain a competitive advantage in the industry. They offer easy-to-use systems and complete solutions based on Artificial Intelligence from design to implementation and deployment.

Duties and Responsibilities:

• Experiment with a variety of organic and paid acquisition channels like content creation, content curation, pay-per-click campaigns, event management, publicity, social media, lead generation campaigns, copywriting, performance analysis
• Email Marketing: Build, Setup, and schedule email campaigns and automation via ActiveCampaign & Klaviyo
• Optimize Google Analytics
• Planning digital marketing campaigns, including web, SEO/SEM, email, social media, and display advertising
• Maintaining our social media presence across all digital channels
• Creating contents (writing, graphics, videos)
• Measuring and reporting on the performance of all digital marketing campaign
• Researching social media trends and informing management of changes that are relevant to the company’s marketing activities
• Identify trends and insights, and optimize spend and performance based on the insights
• Create and design blogs, newsletters, or any materials used for social media and website platforms
• we would like to hire someone who understands how e-commerce works and sell the app to the Shopify store owners

Qualifications:

• Experience in Marketing/Digital Marketing
• Must have knowledge and experience with Klaviyo, Active Campaign, and Google Analytics, or any related tools
• Proficient in Microsoft Tools and Google Suite
• Highly creative with experience in identifying target audiences and devising digital campaigns that engage, inform and motivate
• Demonstrable experience leading and managing SEO/SEM, marketing database, email, social media platforms, and/or display advertising campaigns
• Strong analytical skills and data-driven thinking
• Up-to-date with the latest trends and best practices in online marketing and measurement
• Has good to excellent communication skills
• Has great attention to detail
• Ability to meet deadlines
• Requires minimal supervision

OPEN TO FILIPINO CITIZENS WHO ARE CURRENTLY RESIDING IN THE PHILIPPINES

Position : Logistics Manager 

Work Hours (Client) : M-F, 9 AM to 5 PM, Dubai Time

Work Hours (MNL) : M-F, 1 PM, to 9 PM, Philippine Standard Time

Pay Range : $2,000 - 3,500 USD/month (depending on interview assessment and client's approval) Please take note that pay will be given in USD

Duties and Responsibilities:

Contract Management

• Ensure operations do not start (including providing nominations) until a written contract has been sent out or received from the counterparty as appropriate; where no contract is in place, the required exemption should be obtained.

• Check trader deal sheet/recap against Amicus contract, contact traders for corrections in case of discrepancies.

• Read and understand the contractual content, terms and conditions.

• Issue instructions to the relevant counterparties to execute the final contract, plus any amendments.

Financial Security

• Ensure no delivery is executed without adequate financial security in place as specified in the contract.

• Timely instruction for issuance of outgoing invoice/process of incoming invoices.

Cargo Management

• Nominate vessels under the contract agreed by the trader.

• Issue documentary instructions to meet the letter of credit (LC), customs, and contractual requirements.

• Issue custom declarations (where applicable).

• Appoint inspectors for Quality and Quantity (Q&Q) as per contractual requirements and other measures/analyses requested by traders.

• Process purchase, sale, and service invoices.

• Storage/Terminal management (where applicable).

Commercial Understanding

• Fully understand how each deal is priced and ensure pricing events are managed correctly.

• Basic understanding of hedging and the exposure on each cargo.

• Good commercial awareness in Operations – (e.g. volume tolerances, freight economics, demurrage savings, price exposure).

Vessel Management

• Clear the vessel with terminal and counterparties and vetting process through Charterers.

• Read and understand the fixtures.

• Issue instructions to the vessel on voyage orders/agents appointed / LOIs.

• Process all shipping invoices.

Insurance & Claims

• Quality and Quantity Claims Management

• Auxiliary Claims Management

• In the event of any issues during the execution of the contract, collect/coordinate documents, and correspondence with the Insurance company as required.

Coordination and Data Input

• Ensure correct and timely input of all details concerning the deal into the trading system

• Creation of Operators Files.

• Ensure the deal in the system is correct and matches final contractual terms.

• Enter and update vessel movements, event dates, Q & Q.

• Enter and update details for invoicing of goods plus costs for services.

• Maintenance and cleaning of cost accruals.

• Ensure pricing details are correct, to enable prompt invoicing.

• Timely issuance of outgoing invoices.

• Check and allocate incoming invoices for cargo and related costs.

• A minimum of 5 to 7 years experience in commodities trading, cargo, and/or shipping operations in refined products.
• Knowledge of the international trading environment and operational experience in West Africa /Arabian Gulf / Singapore / Malaysia is a plus.
• Knowledge of operational and financial procedures.
• Strong organizational skills and ability to manage priorities.
• Knowledge of Microsoft Office Suite especially Excel
• Good written and verbal communication skills
• Good negotiation skills and ability to build productive relationships.
• Demonstrate versatility; ability to adapt to situations and resolve problems quickly.
• Autonomous, proactive, and continuously thinking ahead.
• Assertive, with the ability to motivate others.
• Competency in complex structured deals.
• Good judgment skills and ability to come up with solutions, while minimizing risk and optimizing the company’s interests.
• Strong analytical skills.
• Bachelor’s degree

LOOKING FOR FILIPINO (PHILIPPINES-BASED) CANDIDATES ONLY

Position: Operations Manager for Venture Capital (VC) Fund
Salary Range: $1,500/month
Schedule: Monday to Friday, 2 - 10 PM Manila Time

About the role:

We are seeking a highly organized and professional Remote Operations Manager to support our General Partners (GPs). This role requires exceptional coordination skills, attention to detail, and the ability to handle sensitive information with discretion. The ideal candidate should be based in the Philippines, with a deep understanding of U.S. business practices and a passion for the gaming sector. The role would interface primarily with Europe, but liaise with the Managing Director in the United States as well. 

Responsibilities:

1. Information Management: Assist in gathering and managing sensitive financial, personal, and tax information for our Director of Finance and business partners. Ensure strict confidentiality and compliance with all relevant regulations.
2. Cross-Team Initiative Management: Define, track, and drive cross-team initiatives from inception to completion. Collaborate with different departments to ensure alignment with overall strategic goals.
3. Meeting Coordination: Facilitate the scheduling and organization of meetings for GPs with external parties and internal team members. Ensure smooth communication and efficient time management.
4. Administrative Support: Provide general administrative support to GPs, including document preparation, report generation, and other tasks as required.
5. Event Planning and Execution: Lead the planning, organization, and execution of conferences, summits, and other events. This includes venue selection, vendor management, itinerary planning, and on-site coordination.

• Bachelor’s degree in Business Administration, Project Management, or a related field.
• Minimum of 3 years of experience in operations or project management, preferably in venture capital or finance
• Excellent written and verbal communication skills in English.
• Strong organizational and multitasking abilities.
• Proficiency with Google Workplace, Microsoft Office and other productivity tools.
• Knowledge of U.S. business practices and sensitivity to cultural differences.
• Ability to handle confidential information with the utmost discretion.
• Passionate about the gaming industry. (highly preferred!)

The Sales and Marketing Assistant provides essential support for the sales team. The incumbent is responsible for the efficient handling of sales orders and helping to improve the productivity of field sales personnel to achieve set sales targets.

Duties and Responsibilities:

• Process, consolidate, and monitor purchase orders.
• Prepare necessary documents and presentation for an account showroom visit.
• Make sure that all required items are available for showroom visits.
• Provide sales support by attending to customer inquiries, concerns, and complaints.
• Prepares sales documentation such as but not limited to:
  • Sales report
  • Product performance
  • Business reviews
  • Another document based on raw data.
  • Monitor the performance of the handled accounts and provide feedback to the respective account officer in charge.
  • Ensure product awareness of the company’s product portfolio in every account being handled.
  • Price structure
  • Designs and models availability
  • History
  • Manufacturing process
  • Distribution and delivery and warranty
  • Maintain records of sales and compare them with targets to help the sales manager and account officer to monitor the team’s progress.

Product Life Cycle Management

• Manage the entire product line life cycle, from strategic planning to tactical activities.
• Specify market requirements for current and future products through ongoing marketing research and customer visits.

Go-to-Market Planning

• Develop and implement a company-wide go-to-market plan.
• Collaborate with all departments to execute the plan effectively.

Business Planning

• Develop business plans and oversee the implementation of product plans.
• Work closely with cross-functional teams to ensure alignment with overall business objectives.

Product Range Management

• Collaborate with sales and marketing teams to manage product range and presence.
• Oversee signage and visual merchandising programs at retail stores and digital platform to enhance brand visibility.

Budget Management

• Manage and allocate budgets with corresponding revenue targets.
• Ensure effective utilization of resources to achieve financial goals.

Working within the Account Management department of AireSpring, Account Manager Support will act as support for the Account Management Team. This team's overall mission involves maintaining the company’s existing relationship with a client or group of clients in order that they will continue using, or growing, the company for business. In this role, you will be responsible for working with the direction of assigned Account Managers and their leadership on identified client requirements so the company can best meet those requirements.

Experience

Account manager support are not necessarily required to have direct experience of working in a related role, but they will need to be able to demonstrate a good understanding of the job and enthusiasm for working within an Account Management organization. The experience of working in a customer-facing role will always be advantageous, as will experience working to a deadline.

Job Title : Brand Manager

Capacity : 40 hours per week

Working Hours: Flexible with at least 2-3 hours EST overlap

Salary Range: Competitive Market Rate

Company Background

A rapidly growing, fully remote company with a small, dynamic team spread across different time zones. The headquarters are on the West Coast in Seattle, with team members in New York, India, France, and Estonia. The company is known for its decentralized structure, a hunger for innovation, and rapid growth, supported by established companies.

Role Overview

We are looking for an experienced Brand Manager to help us build our brand and raise brand awareness. You’ll work across all levels and departments of our organization to find what makes us unique and communicate it to the world.

Responsibilities

• Brand Strategy Development:
• Develop and implement comprehensive brand strategies aligned with company goals.
• Analyze market trends and consumer behavior to enhance brand positioning.
• E-commerce Brand Management:
• Oversee the day-to-day operations of the brand on various e-commerce platforms.
• Drive initiatives to optimize product listings, enhance customer experience, and maximize sales.
• Seller Central Expertise:
• Manage Seller Central on Amazon, ensuring optimal performance and adherence to guidelines.
• Utilize data-driven insights to enhance product visibility, ratings, and reviews.
• Cross-functional Collaboration:
• Collaborate with cross-functional teams to integrate brand strategies into marketing, sales, and product development efforts.
• Coordinate with the design and content teams to ensure brand consistency across all channels.
• Market Research and Analysis:
• Conduct market research to identify opportunities, threats, and industry trends.
• Analyze competitor activities and consumer feedback to refine brand strategies.
• Campaign Development and Execution:
• Plan and execute marketing campaigns to promote brand awareness and drive sales.
• Monitor and measure the effectiveness of campaigns, adjusting strategies as needed.
• Budget Management:
• Manage the brand budget effectively, optimizing spending for maximum impact.
• Provide regular budget reports and insights to leadership.

• Minimum 5 years of experience: Proven track record of at least 5 years in brand management within tech companies.

• E-commerce Expertise: Demonstrated experience managing the unique needs of an e-commerce brand.
• Amazon Seller Central Proficiency: Expertise in managing Seller Central within the Amazon platform.
• Shopify Expertise: Proven experience in building and managing brands on the Shopify platform.
• Strategic Thinker: Strong analytical and strategic thinking skills with the ability to translate insights into actionable plans.
• Cross-functional Collaboration: Proven ability to work collaboratively with diverse teams and departments.
• Results-Driven: Track record of achieving and exceeding performance targets and KPIs.
• Adaptability: Ability to thrive in a fast-paced, dynamic environment and adapt to evolving market conditions.
• Excellent Communication Skills: Clear and concise communication skills, both written and verbal.
• Innovative Mindset: Willingness to explore new ideas and innovative approaches to brand management.

Fully-remote work, competitive salary, fixed shift.

As a Site Manager at Pronto Marketing, you will be directly responsible for managing and supporting the WordPress websites of up to 12 accounts (varies based on the size of accounts). You'll be a key contact for your assigned clients, overseeing their site performance, updates, and troubleshooting. Knowledge of WordPress and Elementor is essential for this role.

Responsibilities and Duties:

• Manage and maintain WordPress websites for up to 12 clients.
• Be the first point of contact for client inquiries and concerns regarding their websites.
• Coordinate with the 24/7 Support Team to ensure issues are resolved swiftly and efficiently.
• Liaise with our SEO and Google Ad teams to optimize client websites and improve performance.
• Conduct regular website audits and report on site performance.
• Implement website updates and changes as per client requests.
• Ensure all websites are functional, user-friendly, and in line with our standards.

Job Description

Are you passionate about revolutionizing the travel industry? Do you have a knack for developing innovative marketing strategies that captivate audiences and elevate brands? If so, we have the perfect opportunity for you!

As the Route Marketing Assistant Manager for AirAsia, you will play a pivotal role in shaping and executing the go-to-market strategy for one of the most dynamic and pioneering airline companies in the world. You will be at the forefront of crafting and implementing comprehensive marketing campaigns that not only meet but exceed business objectives. Join us in the exhilarating journey of transforming the travel experience for millions!

Key Responsibilities:

Strategic Go-to-Market Planning:

Spearhead the development, execution, and optimization of AirAsia's go-to-market strategy. Take end-to-end accountability for commercial delivery into the market, meticulously planning and executing every aspect of the marketing journey.

Collaborative Team Engagement:

Work closely with regional and local integrated marketing teams, social media specialists, digital marketers, and creative minds to ensure seamless alignment of route marketing strategies with the overarching AirAsia Strategy. Foster a collaborative environment that encourages cross-functional teamwork and synergy.

Product Positioning and Messaging:

Innovate on product messaging to establish AirAsia's new offerings as distinct and unrivaled in the market. Develop a unique selling point that resonates with the target audience, setting our products apart from the competition.

Channel Development and Optimization:

Create and manage a dynamic marketing calendar and distribution strategy.
Collaborate with the Business Development team to establish external channel strategies, maximizing reach and impact.

Creative Buzz Building:

Utilize creative channels to maximize promotional opportunities for AirAsia, generating a consistent level of "buzz" around the brand. Implement cost-efficient strategies to ensure the brand remains top-of-mind in the ever-evolving market.

Enhanced Consumer Experience:

Develop and monitor funnel strategies to optimize the consumer purchase experience. Implement conversion strategies that enhance user engagement and satisfaction.

Continuous Collaboration with Product Team:

Maintain an ongoing dialogue with the Product team, ensuring marketing strategies are aligned with product enhancements to enhance the overall user experience.

Qualifications:

• Bachelor's degree in Marketing, Business Administration, or related field

• Must have 3-5 years work experience in Marketing Lead role or anything related to Business Administration, Product Development, Advertising and Public Relations

• Strong knowledge of digital marketing channels and technologies, including web, social media, and email marketing

• Experience in event/trade show management

• Strong analytical skills and the ability to use data to make informed decisions

• Excellent communication and interpersonal skills

• Strong organizational and project management skills

• Ability to work independently as well as in a team-oriented environment

• Proficient in Microsoft Office and marketing automation software

• Experience in any of the following: airline, e-commerce, start-up or platform is a plus!

LOOKING FOR FILIPINO CITIZENS BASED IN THE PHILIPPINES

Position: Digital Marketing Specialist

Schedule: Monday to Friday, Flexible (overlap at least 4 hours between Central Time)

Salary Range: 900 - 1500 USD/month (to be assessed and approved by the client based on the candidate’s experience, knowledge, skills, and abilities)

About the Company:

The fastest-growing hat company in the country. The company is a monthly hat club that offers its custom branded ranch style hats.

Responsibilities:

• Email Marketing
• Design visually appealing and effective marketing emails using Mailchimp.
• Develop engaging email campaigns that align with the brand's objectives and target audience.
• Ensure consistency in brand messaging and design across all email communications.
•  Graphic Design
• Create high-quality graphics for various marketing materials, including social media posts, banners, and promotional materials.
• Collaborate with the marketing team to conceptualize and execute visually stunning designs.
• Stay updated on design trends and incorporate innovative elements into all visual content.
•  Social Media Management
• Manage and curate content for TikTok and Instagram, ensuring brand consistency and engagement.
• Leverage Canva and other design tools to create captivating visuals for social media posts.
• Monitor and respond to trends in the digital space, incorporating them into the brand's visual identity. 
• Video Content Creation
• Utilize Cap Cut to produce engaging videos based on current trends and user-generated content (UGC).
• Balance video and graphic design tasks according to the marketing strategy and objectives.
• Collaborate with the content team to create multimedia content that resonates with the target audience.

• At least 2 years of proven experience in a similar role.
• Strong knowledge of Google Suite, Mailchimp, Canva, and social media platforms (TikTok and Instagram particularly).
• Video editing skills, proficiency in Cap Cut application.
• Excellent English communication and interpersonal skills.
• Exceptional customer service skills and understanding of customer service best practices.
• A creative mindset with the ability to identify and follow digital trends.

LOOKING FOR FILIPINOS OR PHILIPPINES-BASED CANDIDATES

Position : Technical Project Manager

Working Hours : 6 pm to 2 am PHT

Salary Range : 1000-2000 USD/ month (Depending on the interview result and the client's approval)

The Technical Project Manager will lead assigned projects and oversee the planning both strategically and technically. The successful candidate should possess a keen aptitude for managing cross-functional teams, delivering value-based business solutions, and driving continuity of our company vision among stakeholders.

Key Responsibilities:

1. Setting project goals and coming up with plans to meet those goals.
2. Maintaining project timeframes, budget, and overall quality.
3. Interacting regularly with clients and team members to determine project needs.
4. Overseeing the delivery of projects on time and within budget.

• With prior technical project management experience
• a strong strategic vision,
• excellent communication skills

About Datacom

With over 6,200 people, and centre’s of technical excellence spread across Australasia, Datacom is committed to developing and growing its capability across Asia. Founded in 1965 in New Zealand, and with over 2 decades of operating in Malaysia and the Philippines, Datacom has experienced expediential growth. Through all this, Datacom has maintained high levels of profitability with a track record of delivering innovative, cost effective digital and technology solutions, all delivered by dynamic teams spread across various locations. Our people are the best in their fields – smart, passionate, and dedicated to providing exceptional IT services to our customers. This makes for a rewarding and fast-paced place to work.

Role Overview

The General Manager – Software Engineering role will oversee the development and implementation of strategy and business plans for one or more functional areas in line with the broader Datacom direction. This role will involve managing daily business activities, including.

working alongside colleagues for sales and customer success, as well as designing and implementing strategies to improve overall business functions.

Role Responsibilities

The General Manager –Software Engineering is responsible for (but not limited to):

• Owning the development and implementation of strategy for one or more functional areas, in line with broader Datacom strategy.
• Collaborating with other senior managers to establish strategic plans and objectives. Planning, personnel, budgeting, managing expense priorities, and recommending and implementing changes to methods.
• Involved in development of methods, techniques, and evaluation criteria for projects, programs, and strategy.
• Directing and controlling the activities of own area of business, sometimes through managers within the team.
• Supporting Sales, Presales and Technical teams across Datacom ensuring an aligned go[1]to-market approach focused on growth and mutual benefit between Datacom and our customers.
• Managing the relationships with (and between) external agencies and suppliers, ensuring contracts and service levels are negotiated in line with strategic aims and financial constraints and ongoing service is in-line with agreed contracts.
• Making final decisions on administrative or operational matters, ensuring effective achievement of operational objectives.
• Ensuring budgets and schedules meet requirements.
• Interactions frequently involve special skills, such as negotiating with customers or management or attempting to influence senior level leaders regarding matters of significance to the business.
• Responsible for implementing a principle driven health and safety culture that cares for employees and ensures their safety in line with Datacom policy.
• Takes reasonable care that their actions (or inactions) do not harm the Health and Safety of self or others. Reports all incidents, hazards, or unsafe work practices as per Datacom policy.

Knowledge

• Extensive knowledge and experience in the customer services field.
• Deep and broad understanding of the business and technology strategies in which the organization operates.
• Strong strategic background, with an ability to grasp the big picture.
• High level understanding of the unique business requirements of the organization.
• Knowledge of finance management practices with a clear understanding of the relationship between costs, utilization, and project revenue.
• Strong business acumen

 

Experience

• 10+ years of senior commercial or sales experience within a complex and multi- faceted management services environment.
• Demonstrated experience managing service delivery teams within an outsourcing arrangement.
• Finance management, including cost estimation and budget tracking and reporting.

Skills

• Excellent communication skills (both verbal and written), flexibility, team focus and dedication to customer service.
• Demonstrated leadership and people management skills and the ability to work to deadlines.
• Proven track record of achieving or exceeding budgeted sales and profit objectives.
• Ability to transform customer requirements into a technical solution and work according to deadlines.
• Personable, conscientious, ability to cope with pressure and to priorities work.
• Strong customer service focus.
• Ability to manage complex issues of diverse scope where analysis of situation or data requires evaluation of a variety of factors, including an understanding of current business trends.
• Exercises judgment in selecting methods, techniques, and evaluation criteria for obtaining results.
• Establishes and assures adherence to budgets, schedules, work plans, and performance requirements.
• Prevents erroneous decisions to avoid critical delay(s) in schedules and/or unit operations that may jeopardize overall business activities.
• Ability to frequently interact with a variety of stakeholders and team members, normally involving matters between functional areas, other Datacom divisions, customers, and the company.
• Proven negotiating skills with the aptitude to ensure win/win situations for all parties.
• Ability to chair meetings and provide leadership in stressful situations caused by tight delivery timeframes.
• Effective presentation skills with the ability to convey technical information across various levels.
• Ability to build and lead and effective team.

Datacom has 2 Premier sites that you can choose from.

We have offices in BGC Taguig and Eastwood City Libis Quezon City. We have a Flexible work-from-home arrangement, and a flexible work schedule and we promote Work-Life balance, and an APAC focus means no graveyard shifts!

We also provide exciting perks such as spotter fees, HMO with Free 4 Dependents, Leave credits, Performance bonuses, and a work-life balance environment.