A SNAPSHOT OF YOUR ROLE

• Product Quoting experience in IT related Industry
• Knowledge of ConnectWise suite is a PLUS
• Generate quotes from inbound requests
• Dispatch/ Manage inbound ticket dashboards
• Contact partners to review licensing options
• Follow- up on quotes to close business
• Use of Salesforce is a PLUS
• Excellent organizational skill
• Familiarity with office management procedures and basic accounting principles Excellent knowledge of MS Office, database software (Excel), spreadsheets with intermediate formula
• Runs and analyzes reports and ensues that all reports are accurate and reliable
• Assumes and performs other duties and responsibilities not specifically outlined here in
• Ability to prioritize workload, meet deadlines and perform multiple tasks with attention to detail

A BIT ABOUT YOU

• Bachelor’s Degree preferred
• 2-3 years working experience in the related field in a BPO setting
• Can work successfully in an ambiguous, fast paced, growing, deadline-driven environment
• Accuracy and attention to detail
• Interpersonal skills
• Teamworking skills
• Results driven
• Highly organized
• Focus on great internal and external customer service
• Ability to manage multiple projects in multiple functional areas simultaneously
• Flexibility and adaptability to adjust to changing project needs in evolving situations
• Independently exercise excellent judgment, discretion and sound reasoning in making important decisions
• Strong level of proficiency in the Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Excellent professional communication skills required, both verbal and written
• Must be able to interface with Board members and Partners and consistently exude a pleasant, polished, and professional image
• Proficiency in managing multiple projects effectively, with a high degree of accuracy and in a timely manner
• Ability to switch gears and frequently reprioritize while keeping a calm and controlled demeanor
• Must demonstrate excellent interpersonal skills and a strong customer service acumen
• Must be proactive in anticipating executives’ needs and must consistently demonstrate a strong sense of urgency
• Required to interact effectively and efficiently with all levels of employees

Join the A-Team and experience the A-Life!

Waste Japan (A Keywords Studio) is looking for a passionate and ambitious Marketing Strategist to join their award-winning team. You’ll primarily be working on the Google Play APAC account, but also supporting the UK & Japan with a client roster boasting EA, Riot, Sega, Supercell & Zynga. You’ll be helping create world-class game marketing that reaches millions around the world.

The Waste strategy team is defined by curiosity, collaboration, and communication. We operate at a high pace and hold each other accountable to the highest standards. If you’ve been operating at a high level in marketing and found yourself asking "Yeah, but why?" a lot, you could be a Waste Strategist. We’re looking for attitude, ability, and deep local knowledge, not strategy-specific CVs.

As a Marketing Strategist at Waste, you will play a key role in independently leading projects in APAC to collaborating on bigger thinking briefs in the UK. You’ll be involved in a wide range of projects all the way from Brand Strategy to UA Campaign planning to social strategies. 

• You will be the go-to person at Waste for APAC gaming insight, and User Acquisition and Campaign strategy.
• This is a client-facing role, where you will offer everything from strategic insight to brief writing support, essentially operating as an extension of their team
• Aligning Google’s Plays Business objectives with our campaign objectives and output
• Writing quarterly campaign reports and presenting them back to the client
• Conducting research across consumer, category, company, and culture to find exciting and actionable insights, with a deep understanding of the APAC mobile gaming market.
• Defining vivid target segments based on real insights 
• Developing distinctive positioning ideas that connect with future fans
• Writing brilliant briefs and running brilliant briefings that inspire creative teams
• Developing UA Campaign Strategies, Social/Community Strategies, or brand strategies, solo or as part of a team
• Working with Client Services to proactively spot new opportunities for clients

• 3-5 years agency experience

• Strong experience researching consumer, category, company, and culture to find exciting and actionable insights.
• Deep understanding of the APAC gaming market (mainly mobile)
• Main markets: Japan/ Korea/ Taiwan
• Secondary markets: Indonesia/Malaysia/Philippines/Thailand
• Strong experience defining UA Campaign Strategy and Social/Community Strategy.
• Strong experience writing briefs and delivering briefings.
• Hands-on experience working with gaming brands.
• Language: Native level/Fluency in English and a plus if you are fluent in Japanese, Korean, or Chinese

• Your employment will be under Keywords Studios Manila and will be working with Waste Japan
• This role offers a work from home setup, however, please note that all KWS Manila team members are still expected to report onsite depending on the business need.
• Monthly non-taxable allowances
• HMO and Life Insurance
• Paid Time Offs
• Annual Wellness Subsidy

Role Information: EN

Studio: KWM

Location: Asia Pacific, Philippines, Pasig

Service: Engage

Employment Type: Permanent

Working Pattern: Full Time, Remote

We are seeking an experienced Senior Product Marketing Specialist to join our team. You will own product marketing strategy and messaging for our customer service software, drive product launches, craft positioning, and enable sales. This is a hands-on role where you'll collaborate with product, engineering, sales, and marketing to ensure Helpshift delivers remarkable experiences for customers. You will report to the Head of Product Marketing.

What you'll do:

• You will help analyze the needs of different customer types, refine target personas, segmentation, and ideal customer profiles.
• You will craft crisp, clear, and differentiated positioning of Helpshift’s products and create relevant content based on this positioning.
• You will educate teams on market trends, prospect pain points, and competitive intelligence.
• Oversee the development and execution of launch activities for new products including working closely with Product, Sales, Support, and the rest of the Marketing team.
• You will support the global sales team with up-to-date positioning and sales content.
• You will partner with marketing to plan and support campaigns and demand-generation programs.
• You will assist in creating product demos that showcase how Helpshift's software platform works.
• You will assist in creating content including presentations, datasheets, whitepapers, customer stories, web copy, campaign content, sales enablement content, and more.
• Conduct user, market, pricing, and competitive research—both qualitative and quantitative—to better understand and evangelize market trends and apply key learning to new initiatives and in doing so ensure the team can communicate the key differentiators of our product and identify opportunities for future growth.

• 5+ years of B2B product marketing experience, with a track record of successful product launches. At least two of these years in SaaS.
• Proven record of creating compelling positioning, messaging, and thought leadership content.
• Experience in buyer research and gathering current/prospective customer data to drive the development of messaging and positioning.
• Strong communicator able to distill complex ideas into simple, powerful stories.
• Strategic thinker who starts with the customer and works backward.
• Passion for customer experience and contact center technologies.
• Comfortable working cross-functionally in a dynamic startup environment.
• Data-driven approach to position products, quantify market opportunity, and measure success.
• BA/BS degree in business, marketing, or related field required.

• This role offers a WFH setup, however, all team members are still expected to report on site depending on business needs.
• HMO and Life Insurance
• Non-taxable Allowances
• Paid Time Offs
• Annual Wellness Subsidy

Role Information: EN

Studio: Helpshift

Location: Asia Pacific, Philippines, Pasig

Area of Work: Player Engagement

Service: Engage

Employment Type: Full Time, Permanent

Working Pattern: Remote