Rythmos DB, a sister company of M2.0 Communications and Media Meter, is a knowledge process outsourcing company that makes use of data, stories and software to help companies accelerate their growth in the international landscape. Our multidisciplinary professionals with over 15 years of experience equip our clients with a holistic approach to building relationships with their customers through their media analytics and reporting services. As a media analyst, you will generate media evaluation reports that enable clients to assess the overall effectiveness of their campaign strategies. You will also partake in making extensive use of qualitative and quantitative research tools including Meltwater, and Media Meter to capture offline and online news, as well as social media sentiment. The data is then used to support key insights that can help clients improve their marketing and communications campaigns.

Core responsibilities:

• Tracking news releases, broadcast coverage, and social media mentions on a daily basis using media intelligence and social listening tools

• Summarizing client stories and mentions, and determining whether they have a positive, negative, or neutral impact on clients

• Interpreting multiple media data and preparing reports in slide format

• Presenting data and insights to clients

• Collaborating with media monitoring partners to develop more effective tools for research and analysis

• Developing more effective reports that provide

Minimum Qualifications

• A degree or background in journalism, media studies, marketing, psychology, or similar fields

• Strong English communication skills

• Strong research and analytical skills

• Attention to detail

• Enjoys working with a team

Team Summary

Visa Consulting & Analytics (VCA) is Visa's consulting division, serving Visa's clients (including card issuers, acquirers, and merchants), and solving their strategic problems focused on improving performance and profitability. Drawing on our expertise in strategy consulting, payments, data analytics, marketing, operational and macroeconomics, VCA drives high impact and tangible financial results. 

What a Consulting Program Head, Visa Consulting & Analytics does at Visa:

We are looking for an individual to join us as a Consulting Program Head in the VCA team based in the Philippines. This individual will act as the overall program head to deliver end-to-end consulting engagements for our key issuing, acquiring, merchant & fintech clients. Typically, the individual will closely interact & work with the client team gathering and managing project inputs, analyzing data to form conclusions and recommendations, developing and presenting compelling project reports and working with clients on executing recommendations. 

The program will include initiatives that cover payment strategy review and roadmap design, portfolio and product-market fit assessment, customer value proposition design/refresh, people/talent enablement, digital payments wallet assessment and launch, mobile banking app diagnostics and enhancement, and other growth initiatives. It will also cover improving customer engagement on client portfolios powered by Visa’s data, collaborating closely with the data science teams on building data-driven solutions (e.g. AI model deployment).

The Consulting Program Head will be responsible for identifying potential clients’ business pain-points and areas for strategy and process improvement, thereby defining project scope deliverables and revenue opportunity to sell-in client engagement projects and building new practice solutions.

• Contribute to the development of VCA’s consulting offerings and engagement delivery in the Philippines to help Visa clients protect and grow payments 
• Develop trusted advisor relationships with client senior executives through impactful consulting engagements
• Partner with peers in other functional areas (e.g., product, marketing, risk, innovation) to execute projects in ways that leverage the breadth and depth of Visa’s resources
• Prepare client proposals and project plans, identifying dependencies, roles and responsibilities, scope and deliverables
• Participate in delivering project engagements by preparing project materials including interview guides, data requirements, concepts, frameworks
• Conduct industry research, drawing on Visa and partner resources as well as colleagues to identify global best practices and distill insights relevant to the client problem at hand
• Create compelling presentations to illustrate findings, ideas, recommendations within consulting engagements and more broadly
• Support Thought Leadership projects on the future of payment to our clients and partners

Why this is important to Visa

As a payment consulting arm of Visa, VCA is growing a team of highly specialized experts that can provide best in class payment expertise to our clients. We are a global organization leveraging global expertise and best practice with local knowledge and understanding of our client partners. This enables us to deepen our partnership with our clients and bring value to their business.
 

• Conducts and completes the whole audit cycle, either as a team member or team leader in accordance with applicable regulations and standards.

• 1. Conducts desk study of the client’s management system.

  2. Prepares checklist and itinerary as guide during audit.

  3. Conducts audit on site according to procedures.

  4. Prepares and completes audit package.

  5. Communicates with or attends to client inquiries related to the system standard where they had been qualified to audit.

• Reviews and customizes training materials, when needed, and conducts training on specific programs as determined by the Division.

• Provides coaching and performance feedback for auditors under training or supervision.

• Performs other related duties as may be assigned either in support of departmental goal or for his/her personal or professional training, education or development as programmed by his/her immediate superior.

• Completes audit reports and updates client’s files i.e. kick sheet, etc.

• Operating to the highest standards of ethics, in accordance with the SGS Code of Integrity.

• Complies with the Quality, Health and Safety, Environment and Energy (QHSEE) policies and supporting objectives including, but not limited to:

• Demonstrates strong commitment to SGS QHSEE policies, procedures and work instructions by actively participating in       meetings, projects and events, completes required training, intervenes in unsafe situations, refuses unsafe work, and complies fully with all applicable laws and regulations related to HSEE

• Responds appropriately and immediately to emergency situations and assists other staff members in maintaining readiness to respond to emergencies within the workplace

• Assist in managing day-to-day operations of the cafe
• Train employees on drinks preparation and proper use of coffee equipment
• Coordinate with vendors and order supplies, as needed (like takeaway cups, coffee, milk and other ingredients)
• Helps the store manager in maintaining updated records of daily, weekly and monthly revenues and expenses
• Advise staff on the best ways to resolve issues with clients and deliver excellent customer service
• Ensure all cafe areas are clean and tidy
• Nurture friendly relationships with customers to increase loyalty and boost our reputation.

Reports directly to the Business Director and coordinates with the Administration Head for schedules and proposal reviews.

We are seeking a creative and experienced Social Media Manager (Twitter Specialist) to join our team. The ideal candidate will be responsible for managing our presence on Twitter, driving engagement, growing our follower base, and aligning content with our brand voice and objectives. If you are passionate about social media, thrive on crafting compelling tweets, and have a proven track record in Social Media Management (SMM), we’d love to hear from you!

Responsibilities

• Develop and implement a strategic content plan specifically for Twitter to increase brand visibility and engagement.
• Create, schedule, and publish engaging tweets, threads, and multimedia content that align with the brand voice.
• Monitor Twitter trends, hashtags, and industry news to identify opportunities for timely and relevant posts.
• Engage with followers, respond to comments and messages, and manage interactions to foster a positive online community.
• Analyze performance metrics, such as impressions, engagement rates, and follower growth, to optimize content strategy.
• Collaborate with marketing and creative teams to ensure consistency in messaging across platforms.
• Use tools like Hootsuite, Buffer, or Twitter Analytics for scheduling, reporting, and performance tracking.
• Monitor competitors’ Twitter activity to identify trends and opportunities for improvement.
• Handle crisis management on Twitter by addressing negative feedback or comments professionally and promptly.
• Stay updated on Twitter’s algorithm changes and best practices to maintain high content visibility.

Qualifications

• Proven experience as a Social Media Manager with a focus on Twitter.
• Strong understanding of Twitter's platform, features, and audience dynamics.
• Excellent writing and editing skills with the ability to craft concise and engaging tweets.
• Proficiency in social media management tools (e.g., Hootsuite, Buffer, Sprout Social).
• Analytical mindset with the ability to interpret Twitter metrics and derive actionable insights.
• Creative thinker who can generate fresh content ideas and adapt quickly to trends.
• Strong organizational skills and ability to meet deadlines in a fast-paced environment.

We are currently looking for a new Social Media and Communications Manager to join our team, who will be in charge of running multiple social media accounts on platforms including but not limited to Facebook and Instagram, alongside the editing and distribution of press releases.

This would include creating regular posts on our social media platforms (photo posts, video posts and news article links created on easy-to-use platforms like Canva). Some content topics would be provided to you, and you would also be monitoring media regularly for stories and news relating to the Foundation's areas of work in order to come up with your own content ideas. All content would be focused on promoting awareness about improving animal welfare and sustainability.

In addition, you will be in charge of editing, managing, and distributing press releases across the various regions in which Lever operates. It will also occasionally entail writing press releases and other long-form content.

This role will be based in the Philippines and will be full-time.

Start Your Career in Tech Sales: Account Manager

Are you ready to launch your career in a field that combines cutting-edge technology and relationship-building? Join our team as an Account Manager and help dental clinics and labs unlock the transformative power of digital dentistry.

What You’ll Do:

• Learn and grow: Gain deep insights into the latest trends in digital dentistry and sales strategies.
• Build connections: Work closely with our support and design teams to foster meaningful client relationships.
• Be a problem-solver: Help clients identify their needs and guide them in leveraging our solutions—design services, automation tools, software, and hardware.
• Make an impact: Contribute to sales growth, meet targets, and expand our presence in the digital dentistry world.

Key tasks and responsibilities: 

• Provide leadership and guidance to a specialist team engaged with mobile equipment and fixed plant maintenance to: 

• Strengthen the safe work culture through actively leading and supporting Didipio’s safe systems of work.  

• Safely support the delivery of production targets  

• Collaborate closely with the Processing Manager in the planning and execution of maintenance activities. 

• Work closely with other operational leaders to develop and execute annual and Life of Mine plans for the business.  

• Responsible for managing all aspects of the Asset Maintenance, including safety,  performance outcomes, workflow management, reviewing and overseeing tasks, staff administration and professional development, consistent with technical principles and in an environment that is focused on integration, performance, and continuous improvement. 

• Manage the development of the forward maintenance program (including specific projects) for critical equipment through the development of detailed route maintenance strategies and analysis and interpretation of asset inventory, condition, history, treatment options, cost and other relevant information. 

• Review and improve business systems, processes and costs and report on activities, performance and issues against plans and budgets. 

• Ensure timely and accurate reporting to the Asset President – Didipio Operations and other internal and external parties. 

The Territory Business Manager is responsible for generating and cultivating an increasing loyal customer base for Pilmico Foods Corporation through active selling and establishing relationships with the livestock and poultry farm, feed mills and traders. In charge of translating continuous market share within a specified territory. This position is also responsible for ensuring the maintenance of credit terms within acceptable corporate standards.

DUTIES AND RESPONSIBILITIES:

I. Market Potential

1. Contributes to determining market potential at the territory level thru the conduct of dealer and end-user market reading and profiling of prospective customers

II. Business Plan

1. Implements approved placement strategies for the territory
2. Develops and proposes an overall business approach in an assigned territory to include but not limited to placement and pricing strategy of soya, wheat and other feed commodities.

III. Customer Relations

1. Serves as a link and provides support between the customer and the company in all transactions related to order fulfillment
2. Gathers, provides feedback and monitors intervention on customer concerns pertaining to product and services

IV. Sales Operations

1. Verifies all critical information necessary to determine worthiness of a prospective customer prior to endorsement
2. Executes, leads generation and negotiations to prospective customers
3. Plans and executes the territory KRAs in order to grow the business in an assigned territory
4. Helps in managing AR of the territory through effective collection
5. Implements and evaluates effectiveness of defined sales activities in the territory
6. Monitors the services of third party manpower service provider in the technical sales in an assigned territory
7. Assists in providing technical training to third party service provider

V. Other Tasks

1. Participates in current and future corporate initiatives such as PL, PPM, ISO, 5S, ISMS, Branding, CRM, IBP, COMREL, Safety, etc.
2. Participates in projects and improvements on sales and marketing process as may be assigned
3. Performs other work-related tasks as may be assigned from time to time

• Main role is to deliver projects across the Philippines with expertise in fitout works, client-facing and able to lead a small delivery team
• Provide CSA cost management and control from inception, through design, pre-construction, procurement, construction to final account. 
• Provide a full post contract cost management service, assist with the costing of all changes and the management thereof, validate progress and payment applications and assist with the compilation of the final account.
• To conduct feasibility studies and writing procurement reports
• To apply Value Management techniques at the outset of a project and where appropriate involve Turner & Townsend’s specialist Value Management team
• To manage estimating and cost planning activities to include taking ownership of and present the final cost plan
• To ensure that post-contract cost variances and change control processes are managed effectively
• To ensure the production of monthly post-contract cost reports and present them to the client
• To ensure that final accounts are negotiated and agreed; validate the monthly payment claims and prepare payment recommendation for related works/packages.

We are currently looking Project Manager –  Banking for our Qatar operations with the following terms & conditions.

Qualifications & Experience

Bachelor’s in IT or Business IT; 6+ years in IT solutions for retail banking, with experience in customer-facing platforms and digital channels. Strong background in retail banking systems and stakeholder management.

Role Profile Summary

Serves as the main IT point of contact for retail banking, aligning technology solutions with retail objectives. Manages relationships with stakeholders and communicates technology initiatives to ensure business alignment. Responsible for demand management, budget control, IT SBU relationship & alignment of bank strategy & compliance.

Joining time frame: 2 weeks (maximum 1 month)

Job Descriotion:

• Responsible for the Oracle (application/database/cloud) solution business in the company based on Questronix products 

• Responsible for the Oracle (application/database/cloud) solution quota targets within the company 

• To develop opportunities for Oracle (application/database/cloud) solutions based on Questronix range of products  

• To be the main contact person with partners on Oracle (application/database/cloud) solutions.  

• Responsible for the technical solution design to address client requirements. Solution Manager in this job role will have expertise in one or more Oracle solution areas. Examples include: Applications & Middleware, Database, Analytics, Cloud and Systems Integration 

• To develop a technical and financial proposal based on the technical solution, bill of materials, pricing etc in coordination with partners and the company account manager 

• To develop a technical presentation and present to the client the proposed solution 

Qualifications:

• Graduate of IT or Computer/Engineering related course 

• Must have at least 3-years of experience on Oracle (application/database/cloud) solution or any equivalent solutions (i.e IBM, Microsoft) as Solutions Manager, Product Manager, Brand Manager, Applications Consultant or Technical Sales Engineer.  

• Demonstrate ability to communicate, present and influence key stakeholders at all levels of an organization 

• Experience delivering client-focused solutions to client needs 

• Strong verbal and written communication skills 

Main role is to deliver projects across the Philippines and APAC region with expertise in fitout works; potential measurement delivery to other regions

• Responsible for total cost management of projects delivering positive outcomes for our clients including lead tender process.
• Carry out cost management and quantity takeoff duties with reasonable supervision and guidance.
• To provide all work outputs in an accurate and timely manner
• Provide Cost plan and budget preparation including estimate, comparative design studies, life cycle costing, turnover/cash flow projections, cost control and cost report during pre-contract period.
• To run the procurement process from all stages in pre-qualification such as quotation enquiry, analysis, selection and contract preparation
• Provide Documentation including Tender Document, Tender Report, Pre-contract correspondence, LOA and contract documents. 
• To monitor and verifying VO, Claims, Payment, Final Account and attending project meetings.
• To produce monthly cost reports and financial reporting.
• Provide CM role pro-actively and professionally and interfacing with the client and other consultants, at all project stages.

The Solutions Delivery Manager is a technology professional that helps the organization's agility to achieve customer's delight by delivering high quality solutions through adoption of Agile principles and practices. He/She should be able to assess the agile maturity of the organization and coach them to achieve higher levels of maturity at sustainable phase. The Solutions Delivery Manager should provide theleadership and interventions required to allow the delivery squads to focus on what needs to be accomplished.

MAJOR DUTIES AND RESPONSIBILITES

• Program Management

• Overall delivery management of each project under his portfolio ensuring on time, on budget projects that meets coding standards and best practices for each platform

• Builds and manage project assets repo (project site, docs repo, trackers, etc.)

• Data analysis and recommendation to continuously improve delivery performance

• Risk management and issue resolution and mitigation

• Problem management (RCA and resolution)

• Process definition to promote quality, security and efficiency on all projects

• SLA definition (response and resolve)

• Project tools management

• Clear blockers for the SMEs to perform and deliver

• Post mortem and SWOT discussion every after each project

• Provide direct supervision and mentoring to project team members

Agile Practice Expert

• Leads automation efforts as well as part of the DevSecOps and Test Engineering practices.

• Works with different practices / domain leads to ensure best value is delivered to our customers both internally and externally.

• Leading and coaching the organization in its Scrum adoption;

• Helping employees and stakeholders understand and enact Scrum and empirical productdevelopment.

• Causing change that increases the productivity of the Scrum Team; and,

• Working with other Scrum Masters to increase the effectiveness of the application ofScrum in the organization.

• Responsible for enacting Scrum values and practices

• Removes impediments

• Ensure that the team is fully functional and productive

• Enable close cooperation across all roles and functions

• Shield the team from external interferences

QUALIFICATIONS

• Candidate must possess at least Bachelor's degree/College degree in engineering (Computer/Telecommunication), Computer Science/Information Technology or equivalent.

• At least 3 years solid experience implementing Agile SCRUM.

• At least 1-year experience as a SCRUM Master of SCRUM of SCRUMs.

• At least 2 years' experience leading a cross functional team.

• At least 1-year experience on development.

• At least 1-year experience on software testing or business analysis.

• At least 1-year experience working on a DevOps environment

• Experience in SAFE environment is an advantage

• Proven problem solving-skills and ability to successfully adapt to changes based on business requirements.

• Must be conversant with systems development life cycle principles

• Proven history of generating innovative and effective solutions

• Excellent interpersonal and communication skills. Able to explain complex technical topics in a manner that can be easily understood

• Possess the ability to work well under pressure and the ability to seek and synthesize information and communicate in a compelling and succinct form

• Must demonstrate attention to detail in addition to strong written and verbal communication skills

• Ability to work independently, produce quality work and execute and implement projects and deliverables in tight time constraints

• Outstanding interpersonal skills including diplomacy and ability to work with all levels of staff and leadership

Accounts/ Customer Sales Management (60%)

1. Delivery of  accounts revenue and volume targets 

2. Execution of agreed channel and customer KPIs (availability, pricing, display and activations)

3. Regular coverage of accounts in assigned areas to accomplish sales and collection calls

4. Conducts business reviews and negotiations  to drive channel revenue and availability

Channel Development and Business Building Activities (20%)

1. Creates channel business plans based on market intelligence and competitive information

2. Looks for other channel and customer opportunities to create other revenue sources  or increase  profitability 

3. Leads or  participates in channel projects that will improve customer and shopper experience

Administrative Work (20%)

1. Budget Management

2. Sales forecasting

3. Maintenance of customer database and account records

4. Lodging of Customer’s issues/feedback in Complaints Management system

5. Other sales related administrative work as required

Food Safety & Quality Management:

1. Complies with quality, Halal, health and food safety policy, standards and regulations of the company.

2. Responsible for reporting problems related to Halal, food safety & quality management system to identified authorities.

Other Duties & Responsibilities:

1. Actively participate in all company programs and activities under quality improvement, safety & security, sustainability, corporate social responsibility,  risk management etc. 

2. Performs other related tasks as may be assigned by the Team Leader.

We are seeking a dynamic Account Manager to join our team.

As an Account Manager, you will be responsible for maintaining and expanding relationships with our valued clients, ensuring their satisfaction and driving business growth.

• Serve as the primary point of contact for assigned client accounts, addressing their needs and concerns
• Develop and implement account strategies to maximize client retention and revenue growth
• Collaborate with internal teams to ensure timely delivery of products or services
• Conduct regular client meetings to understand their evolving needs and identify new business opportunities
• Monitor and report on account performance, providing insights and recommendations for improvement
• Negotiate contracts and resolve any conflicts or issues that may arise
• Stay informed about industry trends and competitor activities to provide strategic advice to clients
• Prepare and deliver compelling presentations to clients and internal stakeholders
• Manage project timelines and ensure deliverables meet or exceed client expectations
• Identify and pursue cross-selling and upselling opportunities within existing accounts

Seeking a suitably qualified, and reliable Accounts Assistant (Management Accounting) to support the management accounting team with various tasks such general accounting and financial reporting. This position is responsible for the timely processing of all Social Development Management Plan (SDMP) payments to partner communities, clients and contractors and in ensuring the integrity of financial data in relation to SDMP project cost reporting. The role will report to the Supervisor-Management Accounting.

Key tasks and responsibilities:

• Prepares accurate SDMP financial reports in a timely manner;
• Analyzes the contents of General Ledger accounts, account schedules and initiates adjustments of abnormal and incorrect balances and identifies issues and makes recommendations for addressing them;
• Review invoices for accuracy and completeness;
• Resolves invoice discrepancies with vendors, suppliers, and contractors;
• Manages vendors suppliers, and contractor's inquiries regarding payment status;
• Monitors project expenditures and individual expenses for reporting purposes;
• Reads, interprets and uses SDMP budget and projections proficiently;
• Identifies wasteful financial practices or opportunities for greater efficiencies and makes recommendations to their immediate supervisor;

Position Type :

Type Of Hire :

Education Desired :

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

• Responsible for testing and commissioning for the project, finalize the script and conduct the testing.
• To lead the project on stakeholder management, cost planning, consultant and contractor engagement, design management, construction management from onboarding to handover and closeout.
• On-site coordination of activities of the appointed project consultants in alignment with the project schedule and budget.
• Engage with project stakeholders (internal to the client) and external (e.g., industrial estates, authorities, and providers) in connection with the project.
• Ensure compliance to the T&T Commission Execution Plan (“CEP”) online system, risk management and business management system framework.
• To maintain effective project governance, processes and systems to be utilised throughout project.
• To manage the implementation of the master programme, manpower, materials & plant schedules.
• To lead and facilitate the overall cross-functional project team.
• To take a leading role in interfacing with the client and other consultants, at all project stages.
• Control and properly compile all relevant documents for the project including uploading to T&T sharepoint.
• Any other work-related tasks or duties deemed required and assigned by the management / line manager. 

This role will lead and direct the activities of the accounts receivable team. This individual will be responsible for ensuring that client billings are being issued timely, and customer collections are being followed up on regularly. The position requires a highly motivated  individual with a proven background in billing and collections. The position also requires a fundamental knowledge and experience with month end close procedures, controls, analytics, foreign currency issues, and effective management of people and processes.

This is a Global leadership position within a fast-growing, dynamic business and as such there will be an expectation that the individual appointed will have a genuine focus on continuous improvement and the gravitas to drive improvements across the Company’s key business processes. 

Responsibilities:

• Oversee all aspects of Accounts Receivable function including, billings,  application of cash to open receivables, reconciliation of billed A/R, customer collections, and optimizing cash flow.
• Oversee all aspects of the Billing function including managing contractual deadlines, reviewing invoices and revenue recognition.
• Communicate effectively with staff as well as the various departments that play a role in the Billing and A/R functions.
• Oversee the collections team, ensuring regular leadership reporting of aged receivables
• Ensure that all billings are generated and sent to customers timely.
• Oversee the reconciliation of Accounts Receivable related accounts such as: accounts receivable, unbilled receivables and bad debt. Identify and resolve potential general ledger versus project activity balance variances.
• Lead monthly meetings with the sales RVPs to ensure they have regular communications regarding their clients invoicing and past due amounts.
• Review and update the bad debt provision quarterly and adjust the audit memo annually.
• Review the monthly Accounts Receivable flux analysis for both P&L and BS, providing the final copy to the Controller.
• Leads process improvement initiatives, finding solutions to complex billing, revenue and accounts receivable issues.
• Assist with audit requests and special projects as assigned.
• Communicate and work alongside key stakeholders including FP&A.
• Be the key contact for the internal and external auditors to ensure real time collective support on approach to given matters.
• Develop and maintain the performance of the team directly and indirectly through Team Leaders, including recruiting, coaching, performance management and developing the team as is needed.
• Generate and provide revenue and AR reporting to leadership as required.
• Perform ad-hoc management related requests and analysis.

At Umpisa Inc., our mission is to make the Philippines be known globally as a tech hub.

Umpisa Inc. is a progressive technology services company that partners with select industries, clients and people to work on pioneering and industry-changing solutions via digital transformation, modern software development and venture building.

We create a set of world-class and impactful products and solutions to help organizations and individuals live better lives. We offer demanding, challenging and rewarding careers in software development, product development, emerging technologies, and more for the right candidates.

Essential Skills

• Aligns with our values: Excellence, Integrity, Professionalism, People Success, Customer Success, Fun, Innovation and Diversity
• Strong communication skills
• Strong problem solving and analytical skills
• Excellent problem-solving ability
• Would like to work as part of a self-organizing Scrum team in a scaled agile framework
• Must be a self-starter and loves to collaborate with the team and client

Job Summary

The role involves overseeing the development of application designs and programs with varying levels of complexity, ensuring that they align with approved business specifications, regulatory guidelines, and company standards. In addition to managing a small team of developers, they actively contribute to the development process themselves.

Responsibilities

• Responsible for communications and coordination with key project stakeholders
• Collaborates with the Business to provide design inputs and estimates in the preparation of requirements documents
• Documents system design and program specification in technical design documents
• Writes programs and codes based on approved solution plan documents
• Conducts unit testing on written codes to ensure program performance per design at the unit level
• Contributes to quality, process and continuous improvement activities across all tasks and deliverables
• Coordinates with vendors or conducts its own investigation and resolution of errors reported during SIT and UAT
• Performs the above function in compliance with software development lifecycle standards of the company

• Strong Understanding of project management methodologies, tools, and techniques
• Experience managing cross-functional teams and stakeholders including third-party vendors
• Excellent communication and interpersonal skills, with the ability to build relationships and influence stakeholders at all levels
• Strong analytical skills with the ability to interpret data and make informed decisions
• Ability to analyze business processes and how they interface within the company infrastructure
• Ability to work independently and manage multiple priorities in a fast-paced environment
• Experience with Agile project management methodologies

Working as a member of the Support Operations Team, this role will provide day-to-day support, maintenance and implementation of new features across multiple channels and brands in our Zendesk instance.  You will play a pivotal role in the ongoing success of our  Support Teams and the wider Customer Experience function through the implementation and ownership of customer focused processes, systems management and reporting, whilst promoting consistency and the adoption of best practice. You will work closely with key stakeholders to develop and refine workflows to meet the needs of both the Support Team and the wider Customer Experience team through accurate reporting and change management, with a customer centric lens on all of the work completed within the team.

Collaborating across multiple functions including our Systems, Engineering and Go to Market Teams, you will ensure we are able to report on the success of our Customer Experience teams, and keep customers informed of our system health via Status Page and degradation reporting.

Responsibilities: 
Maintenance and optimisation of Turnitin’s Zendesk instance

• Review Triggers, Automations, Views and Macro’s, ensuring that these are up to date, and retired as needed

• Build workflows include capturing relevant analytics that can be used for driving process improvement, measuring agent performance, and enhancing end-user experience

• Provide support for Zendesk end users internal to Turnitin when they have requests or service issues that they’re encountering

Work with Zendesk Support, Turnitin Systems Team and Third Party Vendors

• Work with Zendesk support as needed to understand any service issues, system needs and support requests that can’t be handled in house

• Perform upgrades and configurations as required on the different support channels offered through Zendesk including email and messaging

• Provide operations support within Zendesk, working through feature requests, updates, and maintenance of Zendesk

• Provide support for new feature deployments, internal testing, and rollout of changes across all departments

Management of Turnitin’s Zendesk account

• Audit user permissions on a monthly basis, ensuring that we are tracking against forecast on our flexible licensing model, and users who are not actively utilising their accounts are downgraded

• Review access requests for both agents and members of other teams across the business, ensuring that the correct roles are access are provided, without incurring unnecessary costs

• Partner with leadership and peers to develop and maintain Zendesk policies and processes, ensuring that Standard Operating Procedures are produced and maintained at a regular cadence.

Reporting

• Design, deliver and maintain technical monitoring reports and dashboards, across multiple systems, to ensure that our Support Teams and the wider Customer Experience organisation have the visibility to serve our customers in an informed and proactive manner

• Contribute to the P0 process and subsequent postmortem and degradation report activity, ensuring that customer impact analysis is available

• Ownership of public facing system monitoring tools (statuspage) from a Customer Experience perspective, always operating with a customer centric mentality

Position Summary & Purpose

•  Manage customer relationships when their current broker is unavailable (e.g., leaving the business, annual leave, or extended sick leave). 
• Ensure smooth handover of files and processes to maintain customer satisfaction.
• Provide consistent communication and updates, ensuring customers know exactly where they are in the process.
• Address key issues like funding/settlement problems and file handover/HLS offline situations.
• Prevent disruption in the customer experience and minimize negative feedback. Purpose:
• Bridge the gap when brokers are temporarily unavailable, ensuring a seamless customer experience.
• Improve customer satisfaction by offering smooth transitions and clear communication.
• Help HLS focus on delivering the best customer experience for their active clients.
• Address recurring issues with handover processes and lack of communication.
• Ensure customers are not left with unresolved issues, improving the overall customer journey and company reputation.

By fulfilling these responsibilities, the Manila-based SRM helps maintain high standards of customer service and operational efficiency within the Lendi Group.

Position Responsibilities for Manila- Senior Relationship Managers (SRMs)

•  Customer Relationship Management: Take over customer interactions when their assigned broker is unavailable (due to leave, sickness, or departure). Ensure customers feel supported, informed, and valued throughout the process.
• Smooth Handover & Process Continuity: Manage the smooth transition of customer files from the previous broker, ensuring no disruptions in service. Ensure all relevant customer information is up-to-date and accurately handed over.
• Communication & Updates: Maintain consistent communication with customers, providing regular updates on the progress of their requests or cases. Clearly explain the status of funding, settlements, and file handovers, ensuring customers know where they stand at all times.
• Issue Resolution: Address and resolve any funding/settlement issues, file handover concerns, or communication breakdowns. Take proactive steps to resolve customer concerns before they escalate, maintaining a positive customer experience.
• Support for HLS Team: Free up HLS team members to focus on their current clients by managing handovers and resolving issues for incoming customers. Ensure that new customers from HLS inherit a smooth, positive experience instead of one marred by unresolved issues or poor communication. Coordinate with the HLS Manager or HLS Buddy for any issues that require lender follow-up as and when needed.
• Feedback and Reporting: Collect and report on customer feedback to identify recurring issues or opportunities for process improvement. Provide insights to the team on areas where customer satisfaction can be improved or where the handover process can be streamlined