Account Manager / Client Experience Manager

JOB DESCRIPTION

A LITTLE BIT ABOUT Boldr

• Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.
• We are a global team, united by our desire to connect diverse people with common values for boldr impact. 
• We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.

LET’S START WITH OUR VALUES

• Meaningful connections start with AUTHENTICITY
• We do our best work by being CURIOUS
• We grow by remaining DYNAMIC
• Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE 
• At the heart of great partnerships we’ll always find EMPATHY

WHAT IS YOUR ROLE

We’re looking for a self-starter, hard-working, and dedicated team member to jump in and be a key part of our Client Experience team. 

In this role, you are responsible for maintaining and nurturing Boldr’s Client relationships as well as developing and empowering Boldr’s Team Captains to be successful in their role. You will act as a business owner taking full accountability for the success of your Client and teams, ensuring they are fully equipped to meet our commitments to our Clients and doing so with the highest level of quality. 

You will help foster a healthy working environment for our team members. You will represent Boldr to our Clients and act as our internal Client across various departments. You will need to be laser-focused on our operational performance and comfortable with the management of global teams on a daily basis. 

You will be responsible for day-to-day Client communication, performance reporting, training, and escalation management. Having an eye for details will be important as you’ll be maintaining all Client Success tools and procedures. 

WHY DO WE WANT YOU

We are currently looking for impact-driven individuals who are passionate in helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic and Authentic.

WHAT WILL YOU DO

Processes

• Develop and maintain an authentic relationship with all the Client and internal stakeholders.
• Execute daily and weekly reviews of our operational performance with Client stakeholders and Boldr leadership.
• Ability to work seamlessly with different departments namely: Implementation, Client Solutions, Finance, IT, People Experience and Office Operations.
• Communicating and resolving basic to complex inquiries and concerns in an accurate, valid, complete, and timely manner. 
• Create and manage Client contracts such as MSAs and SLAs. 
• Manage a team of Team Captains and monitor compliance against SLAs and achievement of Client KPIs.
• Root cause analysis, planning and execution to ensure KPIs are met
• Partner with Team Captains to ensure documentation is constantly updated and identification of process improvements are sourced with the TC and their team.
• Facilitate Client Business Reviews in partnership with your SBU Head and organize the Boldr team to create these reviews.
• Develop, maintain, and leverage relationships and networks within the Client organization to identify and develop business growth opportunities
• Update Hubspot deal cards and ensure all necessary items are appropriately invoiced.
• Follow up with clients on invoicing, pricing discrepancies, and other billing-related issues. 

People Management

• Supervise and develop Team Captains through guidance, observation, and performance management activities. 
• As needed, joins the Team Captain on calls with the Client, team huddles or coaching sessions to stay up to date with all Client and team developments. 
• This also provides an opportunity to observe the Team Captain’s presentation, Client communication and coaching skills. 
• Taking steps to ensure learning and growth through development plans and, when necessary, progressive counseling. 
• Promote and foster a culture of continuous improvement by providing positive and constructive feedback to team members.
• Establish, promote, and maintain the Boldr culture within the organization. 
• Understand employee career growth aspirations to enable matching Boldr’s needs with employee abilities.
• Act as the escalation point for the Team Captains and Senior Team Captains.
• Responsible for upholding our organization’s values throughout the workplace
• Monitor achievement of internal and external KPI’s and ensure Operational Excellence
• Identify performance issues, conduct root cause analysis, and work with operations to improve performance on KPIs through motivating, guiding, and holding local operations managers accountable for following SLA. 

Tools, Administration, and Reporting

• Familiarity with Google Suite of Services is a must for this role
• Gmail, Drive, Sheets, Slides, and Docs are used heavily in Boldr
• Experience with Hubspot is a plus.
• Maintain Client schedule (Weekly Updates, MBRs, QBRs, Implementations) and collect feedback and drive necessary actions to completion

Training

• Coordinate necessary training and best practices related to Tools and Processes
• Onboard new hires to ensure they are fully ready to succeed in their role.
• Lean six sigma knowledge and/or certification is a plus

Ongoing support and knowledge sharing

• Obtain feedback from Clients and team members on processes and tools to ensure continuous improvement
• Provides input and communication to drive Client Success improvement, for all Clients, enterprise-wide.

WHAT WE’LL LIKE ABOUT YOU

 YOU ARE…

• Curious and authentic, just like us! #beboldr 

• An analytical and critical thinker, with an eye for even the most minute of details
• Passionate about client satisfaction.
• Proactive and self-motivated
• Strongly interested in learning new ideas, processes, and unique requirements. On top of that, you’re willing to share your skills and talents with the team. 
• A servant leader
• Confident, yet humble
• Aware of your strengths and AFIs
• Knowledgeable but not afraid to ask questions or ask for help
• A quick learner
• Adept at giving as well as taking direction
• Responsive
• Able to understand and prepare for the impact of a simple “yes”; able to provide alternative solutions when “no” is necessary
• Able to DO and DELEGATE; understand the different circumstances where each is necessary
• Purposeful with a sense of urgency
• Able to connect with team members, Clients and internal customers
• Able to manage conflict, redirect differences towards a common goal

YOU HAVE…

• 2+ years in a Client facing role (Ops manager)
• Must have worked on A health care account within BPO.
• 2+ years knowledge of BPO,  Staffing, Tech, or other Business Service  Industries .
• 2+ years people management experience.
• Manipulate Excel or Google Sheets and will be helpful with the reporting work you’ll be responsible for. 
• Create dashboard and provide visibility to stakeholders
• Identify root causes, design and execute action plans
• Focus on listening and understanding what other people are saying, ask questions as appropriate, and not interrupt at inappropriate times.
• Maintain an open dialogue with the organization's external and internal Client partners in both positive and negative situations.
• Read, research, and draft letters, emails,  and documents.
• Identify complex problems and review related information to develop and evaluate options and implement solutions.
• Speaking in a public setting and delivering presentations to individuals and groups.
• Cope effectively with losses or rejections by moving on to other challenges and learning from past experiences. 

Position : Sales Development Representative/Account Manager

Working Hours : 9AM - 5PM CST/ 11PM to 7AM PHT

Salary range : $1300 - $1,500USD w/ commission

SPECIFIC DUTIES AND RESPONSIBILITIES

• Doing outreach via email and phone to a list of qualified customers prospects that we already have internally
• Doing a lot of email exchanges with potential customers and possible phone calls as well as well product demo webinars 
• Manage customer relationships, setting up calls, meetings, and supporting the engineering team with product implementation
• After the sales is made you would also be doing follow up with the customers to make sure they are happy and providing them with extra support if needed 
•  Doing sales presentations over Zoom with webcam on
• Growing of your pipeline
• Managing CRM (Willing to train)

• Must have at least 5 years of experience in the role
• Strong preference in cyber security sales
• Exp in education/k-12 huge plus
• Has to capacity to generate their own pipeline
• Must have experience doing cold calls and speaking to prospects and customer over the phone

• Conducts and completes the whole audit cycle, either as a team member or team leader in accordance with applicable regulations and standards.

• 1. Conducts desk study of the client’s management system.

  2. Prepares checklist and itinerary as guide during audit.

  3. Conducts audit on site according to procedures.

  4. Prepares and completes audit package.

  5. Communicates with or attends to client inquiries related to the system standard where they had been qualified to audit.

      

• Reviews and customizes training materials, when needed, and conducts training on specific programs as determined by the Division.

• Provides coaching and performance feedback for auditors under training or supervision.

• Performs other related duties as may be assigned either in support of departmental goal or for his/her personal or professional training, education or development as programmed by his/her immediate superior.

• Completes audit reports and updates client’s files i.e. kick sheet, etc.

• Operating to the highest standards of ethics, in accordance with the SGS Code of Integrity.

• Complies with the Quality, Health and Safety, Environment and Energy (QHSEE) policies and supporting objectives including, but not limited to:

• Demonstrates strong commitment to SGS QHSEE policies, procedures and work instructions by actively participating in       meetings, projects and events, completes required training, intervenes in unsafe situations, refuses unsafe work, and complies fully with all applicable laws and regulations related to HSEE

• Responds appropriately and immediately to emergency situations and assists other staff members in maintaining readiness to respond to emergencies within the workplace

At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.

Job Description

• Managing external service providers
• Assigning tasks to technicians throughout each work day that are based on SLAs, technician availability, and the technician’s skills
• Reviewing both tactical and longer-term metrics for their team and handling performance that is outside of the defined thresholds

Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.

At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.

Job Description

Develop and execute marketing campaigns to drive research usage and customer engagement.  Work closely with the Marketing Director to develop engage marketing programs to drive retention and customer growth such as new customer onboarding program, client at risk program, referral program.  Deliver marketing activities to assist sales and product teams on meeting revenue targets.  Collaborate with internal teams to ensure the marketing objectives are aligned with the other departments goals.  Partner with the marketing director to develop and monitor metrics and dashboards to understand industry trends and practices.  Identify trends and insights from existing database to drive engage campaigns.  Measure and report performance of all marketing activities: analyze campaign performance through thoughtful and insightful reporting.  Develop KPI framework and benchmarks to measure success of campaigns so to ensure continuous improvement.

Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.

YOUR MISSION

We are seeking a highly motivated and detail-oriented individual to join our team as a Junior Identity Management Administrator. In this role, you will assist with the administration and maintenance of our identity and access management systems.

• Troubleshoot and resolve issues related to identity and access management systems.
• Support the identity lifecycle of user accounts
• Assist in the maintenance and implementation of identity and access management policies and procedures.
• Monitor user access rights and permissions.
• Collaborate with cross-functional teams to ensure compliance with security policies and regulations.
• Assist in the development and implementation of identity and access management training programs.

YOUR TALENT

• Understanding of identity and access management principles
• Familiarity with identity management solutions such as Microsoft Azure Active Director/Entra ID, Google Cloud Platform
• Basic Knowledge of user provisioning, single sign-on protocols (SAML, OAuth2, SCIM...), multifactor authentication
• Excellent problem-solving skills and attention to detail
• Motivated, team-oriented and easily adapt to a complex environment.
• Experience with PowerShell is a plus
• Capable of collaborating in a multi-cultural environment
• Excellent English communication skills written and spoken, able to translate business request into technical requirements
• Willing to work in non-standard PH time schedules
• Willing to travel for onsite support and training

LOOKING FOR FILIPINO CITIZENS BASED IN THE PHILIPPINES

Position:  Technical Project Manager/Product Development Manager

Working Hours:  Flexible; a few hours overlapping with 9am-5pm EST

Salary Range:  1,500 - 2,000 USD

Company Overview 

The company is formed in 1994, they are a technologically advanced international digital media group specializing in motor racing content offering 22 editions in 15 languages, 24 hours a day, seven days a week.

About the role:

The Product Operations Lead is a strategic role within the Product Management, design, and engineering team, focused on driving impactful product development processes, tools, and systems that enable the delivery of high-quality media products. The primary goal is to create and maintain operational excellence that significantly contributes to the product's success in the market. Reporting directly to the Chief Product Officer, this role requires a blend of analytical prowess, process improvement acumen, and a consultative approach to internal operations.

Duties and Responsibilities 

Impact-Driven Process Optimization: 

•  Innovate and enhance product development processes to maximize impact on product quality, customer satisfaction, and business outcomes. 
• Implement agile methodologies and CI/CD practices with a focus on measurable improvements in speed to market and product performance. 
• Define and track metrics and KPIs that directly correlate process efficiencies with product success in the market. 

Strategic Tool and System Management: 

• Lead the strategic selection and management of product management tools to ensure they provide substantial value and drive impactful results. 
• Streamline system integrations to foster seamless product development operations. 
• Conduct training sessions and create documentation to ensure high adoption and effective use of operational tools, emphasizing their impact on product success. Collaborative Consulting: 
• Employ a consultative approach to facilitate collaboration across product, design, and engineering teams, ensuring alignment with the organization's vision and impact goals. 
• Offer strategic consulting to integrate product operations with marketing, sales, customer service, and other departments, enhancing the product's market position. 
• Serve as a change agent, leveraging consulting experience to guide teams through operational transformations that increase product impact. Resource Planning and Allocation for Maximum Impact: 
• Align resource planning with the organization's impact objectives, ensuring optimal allocation to key initiatives. 
• Monitor resource utilization against impact-driven goals, adjusting plans to enhance product outcomes.

Reporting and Impact Analytics: 

• Develop reports that provide insight into how product operations influence key business metrics and long-term strategic impact. 
• Utilize data analytics to uncover opportunities for increasing the effectiveness and impact of the product portfolio. 

Risk Management and Compliance with an Eye on Impact: 

• Proactively manage operational risks with consideration for their potential impact on product success and business objectives. 
• Uphold compliance standards while seeking ways to turn regulatory constraints into opportunities for product differentiation and impact. 

● Bachelor’s degree in Business Administration, Engineering, Computer Science, or related field; Master's degree preferred.

● Minimum of 5 years of experience in product development, with at least 2 years in a product operations leadership role. (open to meeting someone with less experience as long as they meet all the other requirements)

● Consulting experience in business or technology with a proven ability to drive operational improvements and organizational change.

● Strong grasp of the media industry with an emphasis on creating impactful product strategies.

● Demonstrated success in implementing process improvements with quantifiable impacts on product performance.

● Proficient in agile methodologies with a thorough understanding of product management principles and their influence on business impact.

● Exceptional analytical, strategic, and problem-solving skills.

● Robust leadership capabilities with experience in guiding cross-functional teams toward a common impact goal.

● Agility in navigating fast-paced and dynamic environments.

Working Conditions:

● The role requires frequent cross-departmental collaboration and may involve travel to engage with teams, stakeholders, and industry events.

Responsibilities:

The Duty Manager is primarily responsible for supervising all the Receptionists while they are on shift, ensuring all tasks are completed on a daily basis and that the shift runs smoothly, being the main point of communication for Reception and all other operating departments, such as Housekeeping and Engineering.

• Supervise Receptionists/Guest Service Agents, assisting them with issues that may arise and ensuring that all tasks are completed up to Fairmont standards
• Ensure staff have their breaks, according to the number of hours worked
• Ensure that there is adequate staff coverage in the Lobby and at the Reception/Front Desk at all times
• Ensure that the entire Front Office and the surrounding areas and including Lobby, Concierge and Reception/Front Desk is continuously clean and tidy
• Be fully competent in all reception and cashier duties
• Cover all shifts if required
• Cover Rooms Coordinator shifts if required
• Liaise with other Departments in regards to special guest requirements (i.e. Uniform/Guest Services, Florist, Housekeeping, In Room Dining)
• Be present at the Reception/Front Desk whenever possible
• Deal promptly and effectively with any complaints
• Meet and greet VIP guests
• Co-ordinate arrivals and departures, monitoring waiting times, always keeping guests informed and ensuring that they are as comfortable as possible
• Conduct a handover at the end of each shift with relieving staff, informing them of any special requirements or problems
• Liaise with Housekeeping as to which rooms do not need to be turned down if occupancy allows
• Liaise with Concierge to ensure swift baggage dispatch and collection
• Follow up on late cancellations and no shows and charge when appropriate
• Inform the receptionist/cashiers of new memo’s during the handover
• Check the next day’s arrivals correspondence, confirming car-, restaurant- and theatre-bookings. Ensure that all guest needs are dealt with satisfactory
• Coordinate with Rooms Coordinator on all room allocations, ensuring effective communication of these with Receptionists/Guest Service Agents
• Deal with room moves, and ensure seamless communication of these with the relevant departments
• Check potential room revenue for any discrepancies and do necessary corrections
• Balance the screen (room types) for next day
• Maintain amicable and co-operative working relations with all other departments
• To be responsible for identifying any training needs of Reception/Front Office staff and communicating these to the Front Office Training Manager
• Ensure enough supplies of all stationary items are in storage
• Assist the Director of Front Office and Assistant Director of Front Office in all aspects of the department and ensure service standards are followed
• Manage any emergencies on the desk and take necessary actions
• Follow up all audit points with regards to LQA, JD Powers, etc..
• Assist guests regarding hotel facilities in an informative and helpful way
• Follow department policies, procedures and service standards
• Follow all safety policies 
• Other duties as assigned
• The Duty Manager may be required to carry out other duties, directed by the Assistant Director of Front Office 

Salary: P40,000 – P70,000 (Monthly Package)

Schedule: Monday - Friday (3:00 PM – 12:00 AM EST)

What are we looking for?

Skills Required:

• At least 2+ years of experience on a similar role with background in banking or finance.
• Knowledgeable in Microsoft CRM.
• Excellent communication skills.

Nice to Have:

• Experience working for US clients.

What will you do?

• Contact and respond to team member requests for statements, investment performance, cash distributions and performance reports or the team.
• Process and follow up on operational duties linked to new accounts, transfers, risk management, and transactions.
• Breakout State Tax Returns from Federal Tax Returns.
• Fill in tracking sheet for tax returns.
• Assist with Billing.
• Cost basis reconciliation.
• Maintain tracking sheet for calendar of meetings and managing and scheduling meetings.
• Establish, develop, maintain and update client files.
• Maintain an accurate and up-to-date data in Microsoft CRM and other internal systems.
• Perform other related duties as assigned.

Join the awesome team and enjoy these benefits & perks:

• Medical, Dental Coverage and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Complimentary Sleeping Quarters, Coffee at no cost
• Complimentary Office Fitness and Wellness Facilities at no cost
• Regular Company Events, Work Life Balance, and Career growth opportunities
• Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA

JOIN CONNECTOS NOW!

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

Our client, an American Financial Services company with over 39 years of expertise in delivering investment, financial advisory, and wealth management services, is gearing up to grow its team. They have delivered client-centric planning and sophisticated investment advice for the past four decades and is dedicated to serving client families worldwide and providing objective advice focused on our client's best interests.

#ConnectOS #ConnectOSCareers #TeamConnectOS

Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age', race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.

Magic Media is a pioneering media, entertainment and tech group powered by creativity and innovation. We have a physical presence in 14 countries and expertize in the areas of art, animation, cybersecurity, game development, software development, VFX and video production amongst others. We work with leading developers and publishers within the games and tech industry, providing support and solutions designed around individual needs and carried out by global experts.

People are what make games great! Magic Media is currently seeking a Senior Unity VFX Artist to help our team on their next adventure. The ideal candidate enjoys putting their skills and knowledge to use in a variety of styles. Your broader experience in game development and the animation pipeline will help you work collaboratively with designers, concept artists, technical artists, and 3D artists to create an immersive and epic experience. 

Skills

• Takes on responsibility & ownership in pushing the quality of their craft and in self-development, fluent in the principles of animation &  VFX creation
• Deep Awareness and aptitude of art fundamentals, colour, shape timing etc
• Strong Knowledge of visual composition and solid animation fundamentals.

• Fluent work on particles and other visual effects for 3D and 2D games inside Unity or Unreal 

• Able to independently and creatively solve VFX technical challenges 
• Adopt and enforce cutting edge techologies

• 5 years of experience in the video game industry in a similar role
• Have a solid portfolio/reel 
• Great communication skills
• Extensive experience in game engines (Unity, Unreal)
• Fluent in English
• A passion for video games

Tools

• Unity and / or Unreal
• Adobe Creative Cloud (Photoshop, After effects, Animate)
• Substance designer
• 3Ds max, Maya or Blender

Desirable pluses

• Basic programming skills in c# and or blueprints 
• Shader creation via code or authoring tool (Shadergraph, Amplify) 
• Fluid, Pyro and RBD simulations skills (Houdini, Embergen, Blender)
• 2D drawing skills 

• Permanently remote position
• An opportunity to hone and improve your skills by applying them to a diverse variety of engaging projects.
• Be part of an international Group with offices worldwide
• Career growth and development
• Working closely with a team of like-minded people in a fast-paced, multicultural environment
• Ongoing training and professional self-improvement opportunities
• Flexible working hours
• An inclusive culture and open communication

Risk Finance Management Duties

• Assists the Risk Finance Supervisor in ensuring completeness of the documents and values for insurance renewal submitted at least 30 days prior to expiration of existing policy.
• Coordinates with accounting and other department to determine the updated list of assets with corresponding sum insured values.
• Maintains insurance registry requirement through regular property appraisal and monthly monitoring of acquisition and disposal of assets.
• Liaises and assists internal and external Risk Surveyors, asset valuation surveyors and appraisers.
• Assists the Risk Finance Supervisor in securing proposals from accredited suppliers for insurance coverage in coordination with AEV Risk Finance team.
• Monitors and maintains approved insurance policies are incepted, implemented and paid on a timely manner.
• Monitors and maintains risk engineering survey files to ensure that is updated regularly by the relevant stakeholders.
• Assists the Risk Finance Supervisor on the conduct of insurance briefings to relevant stakeholders at the sites to ensure understanding of the approved insurance policy.
• Assists in securing and maintaining the necessary information for the preparation of risk management reports including but not limited to the following:
  • Status of insurance claims
  • Motor car insurance claims
  • Insurable risk maps
  • Risk engineering progress reports
  • Total cost of insurable risk
• Assists the Risk Finance Supervisor in providing the necessary insurance support, education, and training to the Food Group Management and Staff.
• Keeps abreast with new developments and advances on the enterprise risk management industry practices, quality and environmental management technology through magazines/periodicals, and attendance to relevant seminars and conferences.

Insurance Claims Management Duties

• Coordinates with relevant stakeholders at the sites to ensure that all incidents are reported immediately.
• Monitors and follows up all requirements and information needed to support claims are submitted to the insurance providers within the prescriptive period.
• Monitors and follows up that the claims settlement is collected as soon as claim evaluation is done and finalized according to policy terms and conditions.
• Assists the Risk Finance Supervisor on the consistent implementation of established incident reporting and insurance claims process and methodologies.

Others:

• Actively participate in all company programs and activities under quality improvement, safety & security, sustainability, corporate social responsibility, risk management etc.
• Performs other tasks related to the job as may be assigned by the immediate superior.
• Checks and updates the documentation of risk finance policies, procedures and standard operating procedures in line with the Food Group’s standard documentation system.
• Oversees and manages logistics and administrative requirements of risk finance activities such as, but not limited to the following:
  • Appraisal activities
  • Risk engineering surveys
  • Asset valuation surveys
  • Insurance briefing and orientations
• Performs other tasks as maybe assigned from time to time from other risk management programs such as but not limited to the following:
  • Enterprise Risk Management
  • Business Continuity Management
  • Information Security Management
• Appointed membership to committees whenever necessary.
• Participates in current and futures business initiatives such as Partners in Leadership, Risk Management, CRM, Comrel, IBP, Safety, ISO, Branding, ISMS, etc.

SUMMARY OF JOB DESCRIPTION

The Compliance Manager assumes a pivotal role, ensuring the security of the company’s information and adherence to security policies, regulatory requirements, and industry standards. Responsibilities encompass managing PCI DSS compliance, conducting risk assessments and mitigation of potential risks, as well as overseeing compliance initiatives. Collaborating with cross-functional teams, this person shall align security strategies with business objectives, fostering a culture of heightened security awareness. The candidate should have a good grasp of information security and risk management concepts and must be able to correlate these to the needs of the company. Being able to communicate effectively with business and technical people and having a robust understanding of the business, fintech industry, and its regulatory requirements is vital to this role.

JOB DESCRIPTION:

Set the information security and compliance strategy roadmap and align with the overall business strategy and objectives

Establish, maintain and implement information security policies, procedures and guidelines

Monitor and manage PCI DSS compliance by ensuring timely resolution of issues and completion of all necessary activities

Liaise with the auditors/PCI QSA and internal teams during audits and gather evidence

Ensure compliance with regulations under BSP, data privacy and payment carda brands

Maintain an information security awareness program which include conducting information security trainings and awareness campaigns within the company

Monitor the company’s cybersecurity risk profile by performing risk assessments and recommending appropriate mitigation measures

Monitor for potential security incidents and participate in the incident response

Stay updated on the latest security threats and vulnerabilities and ensure that the internal network and applications are secured

Advise the management and be the focal point of concerns regarding information security and data privacy

Provide support in projects and other security endeavors from time to time

• EDUCATION Bachelor's degree in IT or related field (e.g. Information Management, Computer Science, Accounting, or equivalent)3-5 years of experience in cybersecurity, GRC (Governance, Risk and Compliance) or IT auditing, preferably with 2 years in a managerial or supervisory roleBackground on the fintech or banking sector with solid understanding of relevant regulations under the BSP, AML, payment card industry and the Philippine Data Privacy ActEXPERIENCEComprehensive knowledge on PCI DSS requirements and has direct experience on managing or assisting in PCI DSS auditsKnowledgeable on various security/risk management standards and frameworks (e.g., ISO 27001/31000, NIST CSF) and performing risk assessmentsKnowledge or experience in management of security functions including network security, application security, vulnerability management, incident response, disaster recovery, etc.Excellent oral and written communication skillsStrong analytical and problem-solving skillsIT security certifications and trainings (e.g. CISSP, CISA, CISM, PCI DSS, CPISI, etc.) an advantage, but not mandatory.

A SNAPSHOT OF YOUR ROLE

• Product Quoting experience in IT related Industry
• Knowledge of ConnectWise suite is a PLUS
• Generate quotes from inbound requests
• Dispatch/ Manage inbound ticket dashboards
• Contact partners to review licensing options
• Follow- up on quotes to close business
• Use of Salesforce is a PLUS
• Excellent organizational skill
• Familiarity with office management procedures and basic accounting principles Excellent knowledge of MS Office, database software (Excel), spreadsheets with intermediate formula
• Runs and analyzes reports and ensues that all reports are accurate and reliable
• Assumes and performs other duties and responsibilities not specifically outlined here in
• Ability to prioritize workload, meet deadlines and perform multiple tasks with attention to detail

A BIT ABOUT YOU

• Bachelor’s Degree preferred
• 2-3 years working experience in the related field in a BPO setting
• Can work successfully in an ambiguous, fast paced, growing, deadline-driven environment
• Accuracy and attention to detail
• Interpersonal skills
• Teamworking skills
• Results driven
• Highly organized
• Focus on great internal and external customer service
• Ability to manage multiple projects in multiple functional areas simultaneously
• Flexibility and adaptability to adjust to changing project needs in evolving situations
• Independently exercise excellent judgment, discretion and sound reasoning in making important decisions
• Strong level of proficiency in the Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Excellent professional communication skills required, both verbal and written
• Must be able to interface with Board members and Partners and consistently exude a pleasant, polished, and professional image
• Proficiency in managing multiple projects effectively, with a high degree of accuracy and in a timely manner
• Ability to switch gears and frequently reprioritize while keeping a calm and controlled demeanor
• Must demonstrate excellent interpersonal skills and a strong customer service acumen
• Must be proactive in anticipating executives’ needs and must consistently demonstrate a strong sense of urgency
• Required to interact effectively and efficiently with all levels of employees

Join the A-Team and experience the A-Life!

LOOKING FOR FILIPINO CITIZENS BASED IN THE PHILIPPINES

Position: Social Media Marketer

Working Hours/Shift: M-F 9 AM-5 PM EST

Salary Range: $1000 - $1800/month

We are currently seeking a Social Media Marketer to join our team. The ideal candidate will have a passion for all things marketing and technology and should be a proactive and creative individual to engage our customers and followers across several social media platforms.

Key Responsibilities:

Develop, implement, and manage our social media strategy. Create dynamic written and visual content for various social media platforms.
Regularly make posts and generate discussions on various social media platforms such as Facebook, Twitter, Instagram, LinkedIn, etc.

Respond effectively and timely to comments and inquiries on our posts and discussions in various groups.

Stay up-to-date with the latest digital technologies and social media trends. Identify and monitor competitors and social media marketing industry trends.

Analyze web traffic and relevant community metrics.

Build and execute social media strategy through competitive research, platform determination, benchmarking, messaging and audience identification

Generate, edit, publish and share daily content (original text, images, video or HTML) that builds meaningful connections and encourages community members to take action

Set up and optimize company pages within each platform to increase the visibility of company’s social content

Moderate all user-generated content in line with the moderation policy for each community

Create editorial calendars and syndication schedules

Continuously improve by capturing and analyzing the appropriate social data/metrics, insights and best practices, and then acting on the information

Collaborate with other departments (customer relations, sales, etc) to manage reputation, identify key players and coordinate actions

Proven working experience in social media marketing or as a Digital Media Specialist

Excellent consulting, writing, editing (photo/video/text), presentation and communication skills

Demonstrable social networking experience and social analytics tools knowledge

Adequate knowledge of web design, web development, CRO and SEO

Knowledge of online marketing and good understanding of major marketing channels

Positive attitude, detail and customer-oriented with good multitasking and organisational ability

Fluency in English

BS in Communications, Marketing, Business, New Media or Public Relations

Position : Social Media Marketing Manager

Holidays : US or PH Holidays

Salary Range : 800-1200 USD/month

Working Hours : M-F, flexible but needs to be available EST (client usually works as early as 3am-6am EST)

Main Responsibilities

• Assist with planning, scheduling, and management of organic content calendar (daily)
• Oversee organic content redistribution across all social media platforms (daily)
• Twitter / X
• LinkedIn
• Threads
• Instagram
• Facebook
• Pinterest
• YouTube
• Oversee audience engagement across all social media platforms (daily)
• Replying to comments on my posts
• Leaving comments on other people’s posts
• Track organic content performance across all social media platforms (daily)
• Upload & schedule email newsletters (weekly) - Mon/Wed/Fri
• Track email newsletter performance (weekly)
• Attend team meeting on Mondays at 11 AM ET (weekly)
• Attend 1-on-1 meeting @ date TBD (weekly)
• Analyze organic content performance to identify new trends and opportunities (weekly)
• Report on organic content performance across all platforms, along with best-performing posts & formats (weekly)
• Report on organic content performance across all platforms, along with new trends, opportunities, and best-performing posts & formats (monthly)
• Design and build out new opt-in pages, landing pages, and sales pages (as needed)
• Create new images, diagrams, slide decks & other visual assets in Canva (as needed)
• Set up & implement new email automations (as needed)
• Set up & implement new software tools & tech integrations (as needed)

Tools to use 

• Social Media Platforms
• Canva
• Asana
• Slack
• Google Workspace
• Notion

• At least 1-3 years of experience
• Familiarity with various social media platforms
• Some experience with tools like Asana, Slack, Google Workspace, and Notion

IMPORTANT: OPEN TO FILIPINO CITIZENS WHO ARE CURRENTLY RESIDING IN THE PHILIPPINES

Position: Business Development Manager

Working hours: Monday - Friday, 8 AM - 4 PM GMT / 4 PM - 12 MN PH Time

Holiday/s: PH Holiday + 10 days paid leave

Salary Range: $1,200 - 1,800/month (can be up to $2,000 for exceptional candidates)

About the company:

The company is a tool safety company focusing on compliance with a range of products for both the distribution and end-user markets.

Part of our growth plans includes a full range of projected safety lighting for use in production and industrial facilities across the UK to reduce the accidents that occur within warehouses and on sites where forklifts and people share the same space.

The decision-makers for purchasing such solutions are normally the Health and safety director or the operations director.

Duties and responsibilities:

• Conduct market research to identify suitable target customers
• Contact them by telephone to introduce the company/products.
• Build and nurture strong relationships with key decision-makers in the industry, manufacturing storage, and distribution industries.
• Actively prospect, pitch, and warm up leads for the senior consultants to take forward
• following a site consultation you will produce the quotation and monitor all followup
• Prepare and deliver persuasive sales presentations, proposals, and contract negotiations tailored to the needs of clients.
• Track and analyze market trends, competitor activities, and customer feedback to identify opportunities for innovation and improvement.
• Collaborate with the customer success team to ensure a smooth onboarding process and ongoing support for educational clients.

• Bachelor's degree in Business Administration, Education, or a related field.
• An MBA (Master of Business Administration) is a plus.
• Proven track record (5+ years) of success in business development or sales.
• Proficient in using CRM software (Hubspot preferred) and other sales productivity tools.
• Excellent English-speaking communication, negotiation, and interpersonal skills with the ability to engage with customers effectively.
• Passion for safety and a deep understanding of the challenges and opportunities in the industrial sector.
• Self-motivated with a proactive and results-oriented mindset.
• Ability to work independently as well as collaboratively in a team environment.
• Exceptional organizational and time management skills with the ability to prioritize tasks effectively.

10 days paid leave + PH Holiday

LOOKING FOR FILIPINO OR PHILIPPINE-BASED CANDIDATES!!

Position:  Project Manager - Admin Assistant

Working Schedule:  Mondays to Fridays, 9:00 AM - 5:00 PM CST | 11:00 PM - 7:00 AM PHT
Salary Range:  $900 - 1500 / Monthly 

ABOUT THE ROLE:

We are seeking a highly organized and detail-oriented Project Manager to join our team and support our operational staff in managing and executing projects efficiently. The ideal candidate will play a crucial role in enhancing communication, organizing project information, and assisting in various administrative tasks.

RESPONSIBILITIES:

• Collaboration: Collaborate with various departments to facilitate effective communication and workflow.
• Project Communication: Receive and manage all project-level communication to ensure an additional layer of checks and balances.
• Scheduling: Efficiently manage and coordinate schedules, appointments, and meetings for executives and team members. Process scheduling for all team members on a central calendar so all team members may have visibility, including organizing project-specific recurring meetings and team meetings. Assist with scheduling for the executive leadership team on all meetings, business travel, and coordination on individual ELT calendars.
• Project Tracking: Support project management activities, including tracking timelines, deadlines, and deliverables. Communicate with respective project managers on upcoming deadlines and deliverables to ensure we are on time and within budget.
• File Organization: Assist in organizing and maintaining files, documents, and other records. Make recommendations to improve organization & guide team members on how/where to find project material. Organize all project information into respective DropBoxes, ShareFiles, and Monday Folders for easy reference by the entire team. Organize company and project-specific records for the executive team.
• Executive Support: Maintain individual folders for executive team members, providing seamless access to relevant information.
• PR/Marketing Assistance: Assist the CEO in PR and marketing efforts to contribute to the overall success of our projects.
• Inbound Inquiries: Handle and respond to inbound inquiries promptly and professionally.
• Meeting Support: Act as a scribe during team meetings to ensure comprehensive documentation of discussions and completion of action items.

Minimum Requirements:

QUALIFICATIONS:

• At least 2-3 years of experience in the role
• Good to Excellent communication skills both written and verbal.
• Proficient in office productivity tools (e.g. Google Workspace, Zoom, Microsoft 365, etc.)
• Knowledge in using Dropbox, Monday.com, ShareFiles, and any other project management tools.
• Someone who embodies values and demonstrates resilience, confidence, and initiative.
• Tech-savvy with the ability to work with digital tools, communication platforms, and project management tools. 
• An individual prepared to take on various roles and effectively manage extra responsibilities.

DEVICE / CONNECTIVITY REQUIREMENTS:

• At least 50mbps internet speed

Position: Social Media Manager

Working Hours: Flexible with overlapping hours in Central Standard Time

Salary Range: 900-1300 USD

Duties and Responsibilities:

• They would start with posting daily for 20 social media accounts. The number of posts and accounts would scale up as systems and skills are refined. 
• They would engage with the audience by liking posts, and responding with gifs and pre-approved phrases.
• (We will provide all of the photos.
• We may provide some of the copy, but they should be expected to create that themselves the vast majority of the time.)

Requirements:

• With at least one year of experience. We would like to see some of the accounts that they've managed.
• who is Good with communication skills
• who is fluent in English 
• who is a self-starter, reliable, responsible, and professional 

Holiday : TBD

Position: Website and CRM Manager

Work Hours (Client): Mondays to Fridays 9AM - 5PM Pacific Time

Work Hours (MNL): Mondays to Fridays 1AM to 10AM PHT

Pay Range: $1000 - $1800/month

Company/Client Overview:

The client is a leading review platform dedicated to providing comprehensive and user-friendly resources on hearing aids and hearing health. Their website, powered by Webflow, offers in-depth editorial content, comparative analyses, interactive tools like hearing tests, and audio files for side-by-side hearing aid comparisons. They are committed to improving hearing health through accurate, up-to-date information and advice.

About the Role:

Their CRM, powered by Hubspot, keeps the community engaged with educational content and support. They are seeking a skilled Website and CRM Manager with a passion for SEO and content management to implement our website's day-to-day operations

Duties and Responsibilities:

• Update the site to improve its health (tags, structure, image compression etc)
• Input important data (prices, reviews, content)
• Track site rankings on Google and identifying opportunities for improvements (we use Ahrefs for tracking)
• Monitor Hotjar, Looker Studio and Google Analytics for user experience issues or opportunities
• Manage and create Hubspot workflows (content will be authored by our team)
• Track email performance and make suggestions to increase email engagement
• Input and format blog posts written by our head audiologist
• Contributing to brainstorms related to new features and content (based on what we are seeing)
• Work closely with the founding team to determine weekly and monthly priorities (manage up effectively)
• Collaborate with our development agency to manage projects and update website sections.
• Comfortable using Webflow and Hubspot (with training). 
• Should be curious with a passion to figure things out and improve our overall offering. 
• Should have a strong understanding of SEO best practices, and be capable of driving user engagement through effective content management. 
• Should have a foundational understanding of CRM flows and best practices.

• 2+ years of experience as a Website and CRM Manager
• Proven experience in website and CRM management
• Proficiency with Google Analytics, Looker Studio, and other SEO tools
• Familiarity with Hubspot and Webflow
• Familiarity with digital tools and digital marketing
• Strong understanding of SEO, content management
• Excellent project management skills and the ability to work with cross-functional teams
• Strong attention to detail and the ability to manage multiple projects simultaneously

We are looking for an experienced Country Manager Philippines to join our international B2B brand RateHawk, develop our business and make the travel world better together!

Job Responsibilities:

• Daily team management to achieve planned financial results of the division;
• Monitoring and analysis of staff KPI results;
• Organization of search for and signing up of new business partners, as well as developing current partners and holding negotiations with them;
• Helping the team to manage key partners;
• Hiring and training staff;
• Involvement in designing and implementing the division’s marketing plan;
• Market research, analysis and forecasting.

Key Qualifications:

• Successful experience of managing a team (sales managers or account managers) of at least three years;
• Professional experience in the travel industry;
• An understanding of tourism and the main online booking systems;
• Excellent communication skills;
• Strong organizational and management skills;
• An ability to quickly grasp the features of new markets;
• English and Tagalog speaker.

We Offer You:

• Competitive salary;
• Career growth opportunities and a corporate culture that encourages professional development;
• Complex and innovative product;
• Young and ambitious team of professionals;
• Learning: seminars, trainings and conferences. If you want to participate in a conference, we will help to organize it;
• Remote work format and a flexible timetable — we don’t require you to be online at 09:00 sharp. You can start work at a time that suits you;
• Corporate discounts on hotels and other services.

LOOKING FOR FILIPINO CITIZENS BASED IN THE PHILIPPINES

Are you a talented Virtual Assistant and Social Media Specialist who is passionate about creating an impact? We want you to join our team!

As our Virtual Assistant/Social Media Marketing, you'll be responsible for taking charge of our social media strategy, from planning to execution. Your key responsibilities will include crafting engaging content, managing our social media channels, and fostering a strong and cohesive online presence for our brand. Don't miss out on the chance to make a difference and showcase your skills - apply now!

Position: Virtual Assistant + Social Media Marketing

Working Hours: Monday to Friday, 9 am - 5 pm EST

Monthly Salary: Up to 1,500 USD/mo (Depending on the interview result and client’s approval)

Benefits: TBC

About the Company:

A creative music and arts studio.

Responsibilities

• Schedule pre-written and pre-approved social media content
• Proof and edit prepared content
• Compile free-use stock photos or images that already have licensing rights
• Maintain basic editorial calendar
• Establish a regular social presence by sharing articles, blog posts, and more on LinkedIn, Facebook, Twitter, or Instagram
• Research the best graphic design websites, social media tools, and scheduling software for a team to implement
• Compile basic social media posts such as quotes, relevant articles, and stock photos for the purpose of brand awareness
• Identify your audience on social media
• Identify your target audience and engage with your audience/online community on social media
• Monitor competing brands
• Understand current trends and implement new ideas when relevant
• Determine what content resonates with your audience
• Define brand voice and objectives for social media to inform what to post
• Create and maintain a social media calendar
• Develop brand voice and social media graphic standards
• Collaborate with your team to create content that complements existing marketing emails/campaigns for your products or services
• Develop your ads strategy
• Determine appropriate analytics and develop a weekly, bi-weekly, or monthly report of findings
• Do keyword research
• Provide customer service support through social media messages and comments
• Determine how frequently to post and on what channels

• Prior experience as a VA and Social Media Marketing Specialist

• Experience with Squarespace and Newsletter platforms
• Copywriting experience

Your Career

As a member of the Palo Alto Networks sales team, you will report directly to the Country
Manager. Working exclusively within one of our strategic Customers and Partners in the
Philippines, you will be responsible for building and driving sales to exceed company
objectives and grow the account according to plan. You will be responsible pipeline
review, Demand Gen review, Channel Review, and overall performance management of
sales team activities within the account.

Your Impact
● In this key role, you will be managing the relationship with PLDT Group while
achieving and exceeding revenue targets for the account for both Sell to and
Sell thru
● Also, develop a business plan to maintain and expand our Managed Services
offering with them to support their enterprise customers
● Work closely with Sales Engineering and Professional Services teams to build
complete solution based proposals
● Deliver well-inspected, accurate weekly sales forecasts and pipeline
management
● Ensure account team has well-documented account plan aligned with the value
proposition and differentiated strengths of the company

● Focused inspection of team activities on the account, leveraging relationships
to drive revenue
● Assure teams execute on leveraging alliances and relationships with key
Partners
● Evangelize the Palo Alto Networks Solution Portfolio as you focus on both
building a scalable, repeatable MSSP business with the providers and as you sell
to them to secure their business and enterprise IT and data center networks

Summary of the Position

As a Customer Service Agent, it is your responsibility to act as a liaison between the management team and its customers. Gaining experience in managing customers' queries and concerns in a professional manner through constant communication, and ensuring the protection or brands from harmful content on various social media platforms. You will be trained and have experience in communicating effectively with customers,  analyzing information, conducting content moderation and ensuring a safe experience for all businesses and individuals around the world. 

Here’s What You Will Do:

• Solve customer problems in a professional and timely manner
• Send follow-up emails/messages to the customers regarding their concerns
• Respond to potential customers by providing accurate information about our products and services
• Use our online platform to monitor content
• Maintain constant communication with your shift manager to resolve any issues or questions
• Closely work with clients to ensure the safety of their online community, and that the policies and guidelines are being followed accordingly 
• Rapidly identify any online communication, whether it’s a plain text or a meme and stay up to date with the latest social media trends/lingo
• Understand brand policies and guidelines, in order to effectively analyze information and be able to make the correct decisions in moderating each content in a timely manner
• Work with various brands from different industries to detect, review and monitor all kinds of content 

Rentokil Initial

Rentokil Initial is an international business services company employing 57,700 colleagues across 90 countries.

We strive to protect people and enhance lives, for example by controlling pests, and improving hygiene. We are experts in the fields we operate in, investing in training, science, innovation and technology. Listening and acting on feedback is part of our culture to support colleagues and our customers. Rentokil Initial regards equality and fairness as a fundamental right of all of its colleagues. We live our values of Service, Relationships and Teamwork which were identified by our colleagues across the world.

Awards

Rentokil InitiaI Philippines is officially ranked in the top three most engaged places to work in the Philippines, as part of the annual Korn Ferry Employee Engagement Awards 2018.

Philippine Best Employer Brand Awards 2019.

Find out more on careers.rentokil-initial.com

Your day-to-day responsibilities will include:

Service Efficiency

• Ensure Service Operations’ compliance to Reporting Services (QPMS / Semi –QPMS), Termite Management Program
• Conduct technical advisory for Services which require site inspection
• Ensure accurate and on time submission of reports agreed with customer.
• Undertake periodic inspection to HD/KA customer; discuss fully finding result and recommendation. Seek agreement on the action plan.

Administration and Policy Directive

• Assist Technical Manager in planning, scheduling, preparation of suitable training materials and conduct of technical training.
• Assist Technical Manager in updating Authorized Product List, coordinate request on addition and removal from the list. Coordinate with procurement department and chemical supplier on supporting documents.
• Assist Technical Manager in conducting Service Audit, monitor status of TPA (Technician Performance Assessment)
• Assist in any program that supports Quality service within division
• Extend assistance to Branch operations in promoting company products and services and achieving business objective.
• Supervise and/or assist specific Branch service operation as required after consultation with Branch & Technical Manager.
• Provide Insect Identification Service for Branches which yet to have the capability and to complement those which have.
• Constantly improve or upgrade knowledge on Pest Management through private study, membership of association, attendance at course, study of technical literature provided by Company and practical experience in the field.

• Identify cases where recurrent infestation and/ or lack of customer cooperation, which require follow-up action by local Branch.
• Submit recommendations and reports with appropriate chemical treatment or monitoring recommendation to the Branch or Service Heads.
• Conduct bi-annual audit and ensure usage of product are compliance on Authorize Product List in all Pest Control Branches
• Maintain accurate records of High Dependency / Key Account customer on a current year as reference for review on the status of Pest Management Program.
• Ensure proper use, maintenance and security of vehicle, equipment monies provided by Company and all technical materials/documents are controlled and will not be used on other purposes outside Company’s interest.
• Drive SHE policy compliance and zero tolerance policy. Achieve LTAR target set for the year for both Pest Control & Hygiene

Customer Development

• Ensure all Customer complaints & inquiries are acted as a matter of urgency and importance following the company SOPs and 2/24 promise.
• To be aware and act on potential sales and collection opportunities to help generate additional new business, up-selling, and improve collection.
• Attend required training, meetings, conferences, and other official company functions necessary for business growth, government legislation compliance, and customers’ requirement.

Do you have what it takes? If you want to be considered for this role you will need:

• Preferably candidates with Bachelor's Degree in Agriculture major in Entomology or equivalent
• Fresh graduates are welcome to apply
• With experience in Technical Operation specializing in handling manufacturing company with process standard such GMP, ISO, HACCP, and FSMS.
• With excellent communications skills
• Proficient in MS Offices
• Willing to work in Brgy. Kalawaan, Pasig City

Are you interested? Here's what you can expect when you join us...

Benefits From Start Date

• HMO (Health Insurance)

• Group Personal Accident Insurance
• Group Term Life Insurance
• 13th Month Pay

Benefits after 6 months of continuous work and pass the performance evaluation;

• Annual pay increase
• Vacation Leave
• Sick Leave (with cash conversion)
• Birthday Leave
• Paternity/Maternity Leave
• Matrimonial Leave
• Bereavement Leave
• Paid Non working holidays
• other perks

Equal Opportunities

Rentokil Initial believes in supporting all employees to provide equal opportunities and avoid discrimination. We also place emphasis on workplace diversity which means that we are serious about creating an inclusive environment that accepts each individual's differences, embraces their strengths and provides opportunities for all colleagues to achieve their full potential.

Do you love to provide a valued professional service throughout your community? Do you feel like you could do the job well? Apply for the role today!

YOUR MISSION

The Assistant Manager, Key Account supports the objective of driving profitable and sustainable market share and net sales growth within assigned key accounts, delivering against the budget and commercial expectations, while executing with respect to PUMA standards and qualitative objectives. The main job responsibilities are as below:

• To lead and drive the sales efforts with assigned Key Accounts. Segment all key customers according to the AP blueprint and allocate resources (time, people) according to financial objectives and segmentation framework (no of visits, VM support, order intake modus etc). 

• To lead the identification and development of new business opportunities in the key segment. Support the development and implementation of Key Excellence Mgmt by briefing and utilizing available selling tools and technologies eg Digital Catalogue, B2B Ordering tools 

• To coordinate and manage the seasonal sell-in process and Go-to-Market activities with respect to distribution policies and brand initiatives. 

• To deliver the seasonal sell-in targets for the account(s), agree with account(s) on expected KPIs / sell-thru targets and monitor the progress. Ensure continuous monitoring of the Orderbook making sure orders are placed and converted according to agreed timelines. To seek continuous re-orders opportunities from time to time.

• To forecast, track and report quantitative and qualitative performance on Key Account Performance i.e. Sales and Margin, Trade Terms, Orderbook. To monitor and report on customer and competitor performance ie market share, situation and development, sell-thru performance and ROI on key activities. 

YOUR TALENT

• Bachelors Degree in Business Admin/Marketing/Management or equivalent ideally with a focus on sales, retail & marketing

• Min 5-6 years in Sales focusing on key account management

• Proficient in MS Excel and MS PowerPoint - Advanced level

• Has a great personality and enjoys working in customer relationship management

• Possess good business planning and forecasting knowledge

• Results driven and business focus