ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Customer Service Representative to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Responsibilities:

• Handle customer inquiries and resolve concerns promptly and professionally
• Provide accurate and detailed information about our products/services to customers
• Identify and escalate priority issues to the appropriate departments
• Ensure customer satisfaction and loyalty through effective communication and problem-solving skills
• Maintain customer records and update relevant information in the system
• Collaborate with team members and other dep

Monthly Salary: PHP 21,000

• At least 6 months BPO experience
• healthcare experience a plus
• Excellent communication skills (both verbal & written) and detail oriented.
• OK to work on night shifts, with overtime whenever needed

What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Strong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all inclusive environment where everyone thrives

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Medical Scribe Professional to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Do you know how, or have you ever taken down notes for a doctor during patient visits virtually or in person? Do you happen to know how to summarize the visit to the medically relevant information useful for the doctor? If yes, then We want you!!!!!

Responsibilities:

• Converting transcribed diagnostic test results, procedures, and consultation notes into applicable report formats
• Typing out the full forms of medical abbreviations and acronyms, as well as the formal versions of medical jargon

Monthly Salary: PHP 40,000

• Must be a graduate of any medical course
• Has Healthcare or medical transcription experience for the past 3 years
• Must be willing to work US hours
• Must be amenable to work onsite in either Makati or Mandaluyong office

What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Strong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all inclusive environment where everyone thrives

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Medical Scribe Professional to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Do you know how, or have you ever taken down notes for a doctor during patient visits virtually or in person? Do you happen to know how to summarize the visit to the medically relevant information useful for the doctor? If yes, then We want you!!!!!

Responsibilities:

• Converting transcribed diagnostic test results, procedures, and consultation notes into applicable report formats
• Typing out the full forms of medical abbreviations and acronyms, as well as the formal versions of medical jargon

Monthly Salary: PHP 40,000

• Must be a graduate of any medical course
• Has Healthcare or medical transcription experience for the past 3 years
• Must be willing to work US hours
• Must be amenable to work onsite in either Makati or Mandaluyong office

What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Strong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all inclusive environment where everyone thrives

• Achieve the assigned sales budget or monthly quota. With or without experience.

• Analyze and summarize competitor information & trends, identifying sales opportunities, develop sales opportunities by researching and identifying potential accounts, building rapport providing technical information & explanation.

• Monitor and ensure provision of consumable and repair requests of the assigned customers with Ubix committed timeline.

• Keep customers informed about new technological products.

Work is onsite. 8 AM to 6 PM.

• Bachelor's degree in business or IT related course;

• Adept with IT trends/Technology & experience in market research, trends and data mining

• Open to fresh graduates who are willing to learn and have a pleasing personality

• Health insurance

• Life insurance

• Paid training

• Pay raise

• 13th month salary

• Commission pay

*This position is for all candidates located ONLY in the Philippines*

Required language(s): English.

A Medical Virtual Assistant is a specialized virtual assistant who focuses specifically on providing remote administrative and technical support to healthcare professionals. As a Medical Virtual Assistant, you will be providing a wide range of services, including managing medical records, appointment scheduling, transcribing medical reports, assisting with telemedicine arrangements, handling insurance claims and billing, and ensuring compliance with HIPAA regulations. You are expected to be skilled in using various electronic health record (EHR) and practice management software systems to efficiently handle medical administrative tasks. Medical Virtual Assistants help healthcare professionals streamline their administrative workload, improve efficiency, and focus more on patient care, even when they are not physically present at the medical facility.

Responsibilities:

• Appointment scheduling and calendar management
• Patient communication
• Documentation and record keeping
• Billing and Coding Support
• Medication and prescription management
• Virtual team collaboration
• Data entry and organization
• Insurance verification
• Insurance pre-authorizations

• Excellent English communication and interpersonal skills (oral and written), with the ability to build relationships with clients and colleagues
• At least 2 years of work experience in BPO / Customer Service
• Proficient in virtual office tools, EHR systems, and communication platforms
• Excellent written and verbal communication skills in English are essential.
• Strong customer service and critical thinking skills
• Proficient with Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook
• Understanding of HIPAA regulations and the importance of patient data confidentiality
• Strong problem-solving skills and ability to work with minimal supervision
• High school diploma or equivalent
• Willing to work in Pacific Time (PST) schedule (8:00 AM - 4:00 PM PST). This is during the graveyard shift in Manila Time
• With own Laptop or Desktop (8GB RAM, core 5 above) with an internet connection of at least 10mbps

Skills

• Customer Service
• Technical including MS Office and EMR systems
• Adaptability to virtual technology
• Organizational skills
• Attention to detail
• Data Entry including calendar management/appointment setting
• Ability to follow instructions well

Hold on tight, because we're about to unveil an extraordinary lineup of benefits that will revolutionize your work experience! As a valued member of our team, you can expect:

1. Competitive Compensation: Earn a salary rate of US$5 per hour for a full-time commitment of 40 hours per week. We believe in recognizing and valuing your contributions, ensuring you're rewarded for your hard work.
2. Thriving Towards Retirement: Build a secure future with our retirement plan, ensuring you're well-prepared to embark on your next chapter when the time comes.
3. Health Guardian: Your well-being is our top priority. Enjoy comprehensive health insurance coverage, providing you with peace of mind and access to top-notch medical in your country*.
4. Supercharged Wi-Fi Connectivity: Stay connected and productive with a $25 monthly subsidy towards your home Wi-Fi to power through your tasks with lightning speed and efficiency.
5. Unleash Your Wanderlust: Take advantage of our generous paid time off (PTO) and paid sick leave policies. Whether it's exploring new destinations or taking a well-deserved break, we've got you covered, ensuring you can recharge and return refreshed.
6. Celebrate Your Success: Prepare for an unforgettable anniversary recognition program that celebrates your commitment and accomplishments. Experience the thrill of being acknowledged with special rewards and heartfelt gratitude for your dedication.
7. Performance Bonuses: Our company offers performance incentives to recognize and reward exceptional contributions, motivating employees to achieve their fullest potential and drive overall organizational success.

Join our dynamic team and embark on an exhilarating journey where your personal and professional growth is nurtured. We're here to empower you with a remarkable suite of benefits that will elevate your experience and propel you toward unparalleled success. Get ready to thrive in an environment that values your well-being and rewards your hard work!

SuperStaff is seeking a highly motivated Business Development Officer to join our team. As a Business Development Officer, you will play a key role in driving the growth and development of our company. Your primary responsibilities will include identifying new business opportunities, developing and implementing strategies to attract clients, and maintaining strong relationships with existing clients.

Responsibilities:

• Identify potential clients and business opportunities through market research and networking.
• Develop and implement effective strategies to attract new clients and drive business growth.
• Build and maintain strong relationships with existing clients to ensure client satisfaction and encourage repeat business.
• Collaborate with the sales and marketing team to develop and execute marketing campaigns to generate leads and promote the company's services.
• Prepare and deliver compelling presentations and proposals to potential clients.
• Monitor industry trends and competitor activities to identify opportunities for business growth.
• Stay up-to-date with industry developments and client needs to provide strategic recommendations.
• Meet and exceed sales targets and contribute to the overall success of the company.

Requirements:

• Proven experience in business development or sales, preferably in the [industry] industry.
• Strong understanding of Outsourcing market trends and dynamics.
• Excellent interpersonal and communication skills.
• Ability to build and maintain strong relationships with clients.
• Self-motivated with a results-driven approach.
• Ability to work independently as well as collaboratively in a team environment.
• Proficient in Microsoft Office Suite and CRM software.
• Bachelor's degree in business, marketing, or related experience.

Proven experience in business development or sales Strong understanding of outsourcing market trends and dynamics Excellent interpersonal and communication skills Ability to build and maintain strong relationships with clients Self-motivated with a results-driven approach Ability to work independently as well as collaboratively in a team environment Proficient in Microsoft Office Suite, Google Suite and CRM software Bachelor's degree in business, marketing, or related experience

The primary responsibility is troubleshooting problems with software for IT end users, you are the first-level contact for customers and you’ll give them step-by-step instructions to help solve their problems using various diagnostic tests.

•       Responding to customers by email, DM or ticketing system to help solve their issues Performing diagnostic tests to help resolve problems

•       Tracking, routing and redirecting information about issues to the proper resources

•       Creating and updating documentation so the rest of the team can use it Following up with customers to make sure their issues are resolved and providing feedback