A Sales Advisor is responsible for delivering the best customer experience that contributes to the store’s sales and profit. As a Sales Advisor, you’ll always put customers first, offer assistance, and share your product and fashion knowledge. You’ll create an environment that is easy for customers to shop through store operations and great garment care. You will also share your knowledge and skills with your colleagues, offering help where needed to build a positive working environment.​

Key Responsibilities​

• Provide great customer experience.
• Fold, hang, display, and merchandise garments to maximize selling opportunities.
• Actively process, stock and replenish garments on the sales floor and in the stock room.​
• Open, unpack, and label merchandise with security tags.​
• Support customer purchases and returns in the register.​

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Job Description:

Job Purpose

The successful candidate will be part of a team of Demurrage and Post Deal Expense claim professionals in Manila. The team will provide Demurrage and Post deal claim analysis, defence, pursuit, advise and settlement on behalf of companies within the North American business, such as STUSCO, SOPUS and Shell Trading Canada.

The Voyage Claims Advisor will typically be:

• Assigned to a less complex desk involving:

• Few Multi-Desk (combi) cargoes involving different traders

• Few deviations/ standard deviations on returning deal structure

• Less challenging business partners and customers

• Dem desks; Chemfeeds vessels and barge demurrage on all desks, PDE desks; Chemfeeds, LPG, Baseoil, Canada and Fuel Oil -> less complex operations, smaller quantities with less likely demurrage impact operational complexity, less contractual variation and challenges, less multi event voyages

Accountabilities

• Manage a claims portfolio while setting daily prioritizations

• Proactively calculate and negotiate claims with the intent of minimizing claim exposure to Shell entities; send recovery claims prior to time bar date (last date for submission)

• Investigate the events of a voyage, deviations from the initial agreement and check what was contractually agreed

• Investigate the operations at load/ discharge port(s) and review contract and other agreements and check what was contractually agreed

• Prepare claims with third parties and stakeholders to ensure high income for Shell while reducing cost paid by Shell

• Ensure timely recovery of claims

• Ensure payment of agreed cost claims when needed

• Ensure close cooperation with the trading desk to understand their objectives, goals and preferred ways of working, their impact on your role; share with them exposure on deals and reasons for exposure

• Ensure all claim activities are correctly reflected in financial and trading systems including the P&L

• Support your line manager in understanding your portfolio position and support system clean-ups and reflection projects to guarantee data cleanliness

• Learn root cause analysis and use knowledge to suggest ways to reduce claim exposure through operational and contractual improvements

• Follow internal guideline on escalation to Team lead, Commercial Ops and Traders

• Ensure correct handling of sanctions, counterpart detail changes and data confidentiality related to claims

• Follow internal procedures for approval of payments and settlements

• Use a continuous improve mind-set to support process improvements 

• Take ownership for safety, compliance and audit readiness

• Support internal projects and support trainings where needed

Job Requirements

• Able to work one scope and backup one other individual in the team without comprehensive training being required

• Develop the ability to predict problems and propose future remedies

• Develop the ability to advise Trading on Charter party and Oil Demurrage clauses to avoid future exposure.

Advantageous

• Bachelor’s degree or equivalent (previous work experience will be taken into consideration for any candidates who might not meet the educational standard)

• Proven track record of successfully adapting to and working with exceptions that fall outside of a defined process

• Evidenced ability to suggest process improvements and ways of reducing exposure

• Evidenced commercial ability that is aligned with the goals and objectives of the business partner

• Evidenced ability to work independently with a moderate amount of guidance

• Evidence of good relationship building skills

• Maritime / Legal / Sales / Claims background

• Knowledge of Endur, RADAR, ECAP, SalesForce, SAP, IO

• Claims handling experience

• Commercial experience

• Knowledge of Shipping and/or Trading and Supply

• Spanish or Portuguese language skills for working with Latin America counterparties

Leadership Attributes

Authenticity

• Act with personal integrity and transparency

• Curious, eager to learn and express own view with humility

Growth

• Embrace and adapt to change

• Mindful of impact of own behaviour on Shell’s reputation

Collaboration

• Establish strong working relationships with individual stakeholders

• Listen to understand customer needs and perspectives

Performance

• Work for the good of the team, support other team members to deliver

• Understand how Shell generates value and makes money

Job Competency Profile

• Value Chain Management and E2E Profitability – Knowledge

• Compliance Control and Risk Management – Knowledge

• Supply Chain Contracts and Negotiation – Knowledge

• Supply Chain Customer Service – Knowledge

• Trading Operation and Documentations – Knowledge

• Application Usage - Tools/ Systems / Platforms - Skill

• Commercial agility - Knowledge

• Analyses and Solves Problems - Skill

• Attention to Detail - Mastery

• Communicates and Persuades - Skill

• Team Working - Skill

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