Shift: Night Shift

The operations analyst is responsible for interpreting, analyzing, and processing various activities in support of property and casualty insurance operations. The candidate will need to perform activities with a high degree of accuracy and consistently meet service level requirements.

• Interpret data, analyze results and process transactions in various systems in support of the following areas:
  • Submission Clearance
  • Policy & Endorsement rating and Issuance
  • Compliance
  • Auto
  • Other operations, as needed
• Prepare and issue documents and reports accurately, as per specifications
• Interact with team and customers as required to complete deliverables
• Communicate issues or queries on a timely basis to ensure quick resolution
• Assist with troubleshooting and improving processes, as needed

First Circle, founded in 2016, offers SME financing and is dedicated to building smart banking solutions for businesses. We are a trusted partner of the Philippine government and the official Finance Partner of the Department of Trade and Industry (DTI). Additionally, we are a pioneer data provider to the Credit Information Corporation (CIC) and the very first FinTech company licensed by the Securities and Exchange Commission (SEC) in the Philippines. With a management team of ex-Morgan Stanley and ex-Bridgewater Associates executives, First Circle is focused on revolutionizing financial services in the region.

As the Payment Operations Analyst is a customer-facing role, you will be responsible for managing the entire payment processing workflow, ensuring accuracy, efficiency, and compliance throughout. You will also play a key role in optimizing payment systems and delivering exceptional client support.

Key Responsibilities:

• Oversee the entire payment processing cycle, ensuring all transactions are executed accurately and on time.
• Identify, monitor, and resolve discrepancies or issues related to payment transactions.
• Collaborate with cross-functional teams to enhance payment systems, workflows, and practices.
• Maintain detailed documentation of payment processes, ensuring compliance with regulatory and company standards.
• Provide exceptional client support, addressing inquiries, resolving issues, and ensuring smooth payment resolutions.
• Support the implementation of new payment methods and technological solutions to improve operational efficiency.
• Assist the Payment Operations Lead in preparing monthly reports and driving process improvements.
• Handle second-level verification for cheque verification and loan disbursement processes.

• Bachelor's degree in Business, Finance, Economics, or a related field with 1-2 years of experience in payment operations or financial services. Fresh graduates are welcome to apply.
• Strong analytical skills, with the ability to interpret and derive insights from data.
• Highly detail-oriented with strong organizational abilities.
• Proficient in Microsoft Excel, Google Sheets, and other analytical tools.
• Excellent communication and interpersonal skills, able to collaborate across teams.
• Capable of thriving in a fast-paced environment and managing multiple tasks simultaneously.
• A proactive problem solver with a strong sense of initiative.

• Hybrid work set-up: 1-2 days per week in our BGC office; remote the rest of the time.
• Additional perks & benefits including HMO coverage from day one, free catered lunches, MacBook Air provided, monthly fitness allowance, transportation & accommodation allowance, and more.
• Join a team with a deeply collaborative culture - expect support, feedback and friendship.

Shift: Night Shift

The operations associate is responsible for interpreting, analyzing, and processing various activities in support of property and casualty insurance operations. The candidate will need to perform activities with a high degree of accuracy and consistently meet service level requirements. This position will be part of the Ceded & Captive Reinsurance Operations.

• Interpret data, analyze results and process transactions in various systems in support of the following areas:

• Treaty Set up/Profiling
• Facultative Set up/Profiling
• Captive Set up/Profiling
• Reinsurance identification/calculation
• Financial Data Processing/Reconciliation
• Reinsurance reporting & record keeping
• Other work streams as needed

• Prepare and issue documents and reports accurately, as per specifications
• Interact with team and customers as required to complete deliverables
• Communicate issues or queries on a timely basis to ensure quick resolution
• Assist with troubleshooting and improving processes, as needed

Shift: Night Shift

The operations associate is responsible for interpreting, analyzing, and processing various activities in support of property and casualty insurance operations. The candidate will need to perform activities with a high degree of accuracy and consistently meet service level requirements. This position will be part of the Ceded & Captive Reinsurance Operations.

• Interpret data, analyze results and process transactions in various systems in support of the following areas:

• Treaty Set up/Profiling
• Facultative Set up/Profiling
• Captive Set up/Profiling
• Reinsurance identification/calculation
• Financial Data Processing/Reconciliation
• Reinsurance reporting & record keeping
• Other work streams as needed

• Prepare and issue documents and reports accurately, as per specifications
• Interact with team and customers as required to complete deliverables
• Communicate issues or queries on a timely basis to ensure quick resolution
• Assist with troubleshooting and improving processes, as needed

A Sales Advisor is responsible for delivering the best customer experience that contributes to the store’s sales and profit. As a Sales Advisor, you’ll always put customers first, offer assistance, and share your product and fashion knowledge. You’ll create an environment that is easy for customers to shop through store operations and great garment care. You will also share your knowledge and skills with your colleagues, offering help where needed to build a positive working environment.​​

Key Responsibilities​

• Provide great customer experience.​

• Fold, hang, display, and merchandise garments to maximize selling opportunities.​

• Actively process, stock and replenish garments on the sales floor and in the stock room.​

• Open, unpack, and label merchandise with security tags.​

• Support customer purchases and returns in the register.​

Exciting Career Opportunity Alert!

Global Strategic is on the lookout for a talented Supervisor to join our dynamic team. If you're a natural leader with a passion for driving results and inspiring others, this is your chance to shine!

Why join us?

• Lead a dedicated team in a thriving environment
• Be part of a global company with growth opportunities
• Make a real impact with your skills and expertise

If you are interested in applying, send your resume to Careers@GlobalStrategic.com.

Responsibilities:

• Review and analyze program performance metrics to identify needs and opportunities for improvement.
• Provide written performance appraisals, setting clear objectives and expectations for team members.
• Act as a key escalation point for Supervisors and front-line team members to address and resolve operational issues effectively.
• Identify program-related issues and oversee the resolution process, ensuring timely and effective communication.
• Maximize the potential of team members through coaching, mentorship, and effective performance management techniques.
• Track client issues, maintain correspondence, and ensure timely resolution to enhance overall client satisfaction.
• Support organizational goals by implementing and facilitating processes that promote continuous improvement, leading to enhanced service quality and reduced operating expenses.
• Regularly review and optimize workflows to ensure efficiency and effectiveness in service delivery.

• Bachelor’s degree in Business Administration, Operations Management, or a related field.
• Proven experience in operations management within a BPO environment, with a strong understanding of operational processes.
• Excellent leadership, communication, and interpersonal skills.
• Strong analytical and problem-solving skills to interpret performance data and implement improvements.
• Ability to manage client relationships and effectively address escalated issues.
• Experience communicating with clients in the United States is a plus. 

A Sales Advisor is responsible for delivering the best customer experience that contributes to the store’s sales and profit. As a Sales Advisor, you’ll always put customers first, offer assistance, and share your product and fashion knowledge. You’ll create an environment that is easy for customers to shop through store operations and great garment care. You will also share your knowledge and skills with your colleagues, offering help where needed to build a positive working environment.​

Key Responsibilities​

• Provide great customer experience.​
• Fold, hang, display, and merchandise garments to maximize selling opportunities.​
• Actively process, stock and replenish garments on the sales floor and in the stock room.​
• Open, unpack, and label merchandise with security tags.​
• Support customer purchases and returns in the register.

The Warehouse Operations Supervisor is responsible for overseeing and managing daily warehouse operations to ensure efficient, accurate, and timely handling of inventory and goods. This role is critical in achieving operational excellence and meeting business goals through optimized workflows, resource allocation, and compliance with standards.

Key responsibilities include maximizing storage efficiency through optimized warehouse space utilization, and streamline operations, ensuring seamless workflows that support productivity and cost-effectiveness. This role is vital in enforcing rigorous adherence to GMP/GWP, ISO/HACCP, Food Safety Standards, and Safety Protocols to uphold a safe, compliant, and high-performing environment that meets both regulatory requirements and quality standards.

Additionally, the said position works  with Subcon Agency to ensure they align with core team practices and operational standards, creating a cohesive and efficient workforce. Key areas of focus include managing Finished Goods (FG) Receiving and Putaway, Storage  Loading and Dispatch, and Delivery Documentation processes, ensuring each step is completed accurately, efficiently, and in compliance with standards. These efforts directly support the company’s goals of operational excellence, on-time delivery, inventory accuracy, and high service quality, driving customer satisfaction and business success.

A Sales Advisor is responsible for delivering the best customer experience that contributes to the store’s sales and profit. As a Sales Advisor, you’ll always put customers first, offer assistance, and share your product and fashion knowledge. You’ll create an environment that is easy for customers to shop through store operations and great garment care. You will also share your knowledge and skills with your colleagues, offering help where needed to build a positive working environment.​

Key Responsibilities​

• Provide great customer experience.​
• Fold, hang, display, and merchandise garments to maximize selling opportunities.​
• Actively process, stock and replenish garments on the sales floor and in the stock room.​
• Open, unpack, and label merchandise with security tags.​
• Support customer purchases and returns in the register.​

​

A Sales Advisor is responsible for delivering the best customer experience that contributes to the store’s sales and profit. As a Sales Advisor, you’ll always put customers first, offer assistance, and share your product and fashion knowledge. You’ll create an environment that is easy for customers to shop through store operations and great garment care. You will also share your knowledge and skills with your colleagues, offering help where needed to build a positive working environment.​​

Key Responsibilities​

• Provide great customer experience.​

• Fold, hang, display, and merchandise garments to maximize selling opportunities.​

• Actively process, stock and replenish garments on the sales floor and in the stock room.​

• Open, unpack, and label merchandise with security tags.​

• Support customer purchases and returns in the register.​

Job Duties:

• Participate in planning, scoping, and execution of risk-based IT and Financial Operations assurance and advisory projects including SOX 404 controls testing in accordance with the Institute of Internal Auditors (IIA) and ASG standards.
• Perform test of design and operating effectiveness of IT and FinOps controls.
• Effectively communicate audit results to management.
• Identify opportunities for enhancing the efficiency and effectiveness of IT, financial, operational, and compliance processes and controls.
• Work with stakeholders to develop action plans that address root cause of findings.
• Demonstrate up-to-date knowledge in IT and apply this to the development, execution, and improvement of audit programs and recommendations.
• Develop and maintain productive working relationships with stakeholders, while maintaining independence and objectivity.
• Provide advisory services on moderately complex audit, accounting, and system issues as assigned.
• Contribute to and participate in various department initiatives to share real-time information, establish best practices, identify emerging risks, and refine processes.
• Maintain the SOP/DTP of current processes and incorporate documentation updates as required.
• Contribute specialized expertise to different assigned projects and provide key updates to Project Lead and Manager. 

As a part of Controlling team, you will manage SAP Master Data and support the team in monthly closing activities. During month-end closing you will execute project capitalization and cost allocation and will support on the solution of the errors related to the employee time management. You will maintain the documentation for the master data and month-end closing activities and create reports.

Your tasks:

• Manage SAP Master Data, ensure the correctness and availability of the master data for Business usage
• Support CO month-end closing activities
• Support project capitalization process
• Execute needed adjustments in employee time management tool
• Support CO allocation process

As a People Operations Process & Knowledge Specialist you will be responsible for an efficient, high-quality, customer centric People Services and Operations function. The team ensures global & local support of our People throughout their employment journey from onboarding to exit.

The People Operations Process & Knowledge Specialist (PKS) reports directly to the People Operations Support Partner. The main responsibility of the PKS is to support the overall operational excellence of the People Services & Operations (PS&O) team by analyzing operations processes, identifying & coordinating opportunities for improvement, tracking initiatives, representing the team in cross functional global meetings and projects, performing and coordinating system activities such as requirements gathering and end user testing, managing operational reports, and/or overseeing project operations. This role will have high focus on process design and end to end knowledge content life cycle.

The PKS will serve as a Continuous Improvement Champion to our supported Global Helpdesk, Operations, and Payroll Teams.

What you will do

• Lead Process Design activities from the discovery of current process and workflows, transform product requirements & business processes to align with system design delivery, up to rollout facilitation of “to-be” process based on change roadmap.
• Oversee the full Knowledge Management lifecycle: from Creation, Review, Publication, Amendment, to Retirement of contents on the employee HR Portal following the set Content Management Governance.
• Collaborate with the whole PS&O Team to ensure that we deliver high quality Knowledge Contents that are relevant, up to date, simple, and promotes Self Service and reduce dependency on helpdesk support.
• Analyze usage and effectiveness of knowledge content, providing insights and recommendations for improvement. 
• Review (evaluate and prioritize), coordinate, and monitor Operations-led CI initiatives.
• Conduct CI Events such as Kaizen, Tools, and Methodologies workshops introducing CI to Operations to help improve internal CI management and influence an improvement mindset.

We are seeking an Operations Specialist for a forward-thinking company dedicated to providing exceptional services in the energy space. The team is committed to innovation, efficiency, and customer satisfaction. We are seeking a dynamic Operations Specialist to join the team and help streamline our processes, enhance operational capabilities, and ensure seamless documentation and workflows.

Day-to-Day Operations

• Oversee daily operational tasks to ensure smooth and efficient functioning of processes.
• Coordinate with various teams to manage operational requirements and address any issues that arise.

Client Interaction and Support

• Guide clients through the process of submitting necessary information and documentation.
• Ensure all client submissions meet the required standards and specifications.

Data Review and Entry

• Review submitted data and documentation for accuracy and completeness.
• Enter and maintain data in the company's systems to support various operational processes.

Documentation and Compliance

• Assist in the generation and management of required documentation.
• Ensure all documentation complies with relevant regulations and standards.

Status Monitoring and Updates

• Maintain accurate and up-to-date records of project statuses and client interactions.
• Communicate status updates to internal teams and stakeholders as needed.

Process Improvement and Documentation

• Identify opportunities for process automation and improvement to enhance operational efficiency.
• Assist in developing and documenting workflows and processes for operational tasks.

• Proven experience in operations, process management, or a related field.
• Strong organizational skills and attention to detail.
• Excellent communication skills, both written and verbal.
• Proficiency in using data management and CRM tools.
• Ability to interpret and analyze technical data and documentation.
• Problem-solving mindset with a focus on continuous improvement.

• Must be willing to work US Business Hours - flexible hours and not your usual 9-5 job (details will be provided and may still change)
• Experience in Virtual Assistance

Nice-to-Have (but not required):

• Experience in a startup environment

• Food Allowance
• Government Benefits
• 13th Month pay
• Work Equipment
• Night Differential if applicable (10% of hourly rate)
• 20 Leaves (after 6 months)
• Holiday pay (200% on Regular holidays; 130% on Special holidays)
• Overtime pay (max of 10.25 hrs/day)
• Referral bonus (P10,000 if referral passed and stayed with the company for 3 months)
• HMO (after 6 months)

#li-remote

• Will assist in shipment documentation for customs submission
• Track shipments documents and other requirements submitted by the supplier
• Help prepare expenses charges for the shipments
• Communicate with the broker for all receipts and reimbursements
• Preparing the cost sheet of all shipments arrived
• All other bank related concerns and deliverables

 The operations analyst is responsible for collection, organization, interpretation, analysis, scrubbing, documentation and dissemination of complex data sets. The candidate will provide analysis, will process and normalize the data to ensure data integrity and will create queries, views and reports.

 The operations analyst is responsible for collection, organization, interpretation, analysis, scrubbing, documentation and dissemination of complex data sets. The candidate will provide analysis, will process and normalize the data to ensure data integrity and will create queries, views and reports.

 The operations analyst is responsible for collection, organization, interpretation, analysis, scrubbing, documentation and dissemination of complex data sets. The candidate will provide analysis, will process and normalize the data to ensure data integrity and will create queries, views and reports.

 The operations analyst is responsible for collection, organization, interpretation, analysis, scrubbing, documentation and dissemination of complex data sets. The candidate will provide analysis, will process and normalize the data to ensure data integrity and will create queries, views and reports.

 The operations analyst is responsible for collection, organization, interpretation, analysis, scrubbing, documentation and dissemination of complex data sets. The candidate will provide analysis, will process and normalize the data to ensure data integrity and will create queries, views and reports.

 The operations analyst is responsible for collection, organization, interpretation, analysis, scrubbing, documentation and dissemination of complex data sets. The candidate will provide analysis, will process and normalize the data to ensure data integrity and will create queries, views and reports.

 The operations analyst is responsible for collection, organization, interpretation, analysis, scrubbing, documentation and dissemination of complex data sets. The candidate will provide analysis, will process and normalize the data to ensure data integrity and will create queries, views and reports.

Shift: Night Shift

The Business Operations team lead is responsible for interpreting, analyzing, and processing
various activities in support of property and casualty insurance operations. The candidate
will need to perform activities with a high degree of accuracy and consistently meet service
level requirements as well as being the point of contact of the team.

• Interpret data, analyze results, and process transactions in various systems in
support of the following areas:
o Submission Clearance
o Policy & Endorsement Issuance
o Other operations, as needed.
• Prepare and issue documents and reports accurately, as per specifications.
• Interact with team and customers as required to complete deliverables.
• Communicate issues or queries on a timely basis to ensure quick resolution.
• Assist with troubleshooting and improving processes, as needed.
• Responsible for Daily Operations of the team (Workload and Workforce
Management)
• Manage Team Attendance, Team Schedule, and PTO
• Participate in the interviewing and selection process of staff.
• Coordinate with Manager for Capacity Planning
• Coordinate Training (New Hire or Cross Training) and suggest training plan to
Manager.
• Ability to prepare Monthly Production & Quality Reports and Analysis

Shift: Night Shift

The UW Operation Manager leads and directly manages the team leaders & staff for the Ceded & Captive Re Ops team with a focus on production levels, service level agreements, quality and process improvement. This position utilizes re/insurance & data expertise along with LEAN principles and methodology to continuously enhance customer experience while maintaining a positive and engaging culture. The role will work closely with onshore management providing ongoing feedback & reports.  

• Lead and manage assigned team in delivery of services
• Coordinate and oversee transition of new tasks and support areas for GSO
• Ensure service level agreements are properly measured and met by team
• Identify, lead and coordinate process improvement opportunities
• Support and monitor Productivity/Quality Tracking
• Coordinate and implement trainings
• Interview and hire new staff
• Complete performance reviews for team
• Provide coaching to new and less experienced staff
• Handle personnel issues and escalations
• Communicate issues or queries to onshore on a timely basis with root cause analysis
• Manage capacity and resource planning
• Offshore liaison
• Prepare Monthly Production & Quality Reports and Analysis
• Collaborate and provide input as a member of the leadership team
• Other tasks as identified when necessary

Shift: Night Shift

The Business Operations Associate is responsible for interpreting, analyzing, and processing various activities in support of property and casualty insurance operations. The candidate will need to perform activities with a high degree of accuracy and consistently meet service level requirements.

* open for Cebu or Manila candidates

Technical Skills                                          Proficiency Level                          Required (R) /Optional (O)

Microsoft Excel & Word                                             2                                                             R

Microsoft Office Suite                                                2                                                             R

Rating and Policy Issuance experience is required