Shift: Night Shift

The operations associate is responsible for interpreting, analyzing, and processing various activities in support of property and casualty insurance operations. The candidate will need to perform activities with a high degree of accuracy and consistently meet service level requirements. This position will be part of the Ceded & Captive Reinsurance Operations.

• Interpret data, analyze results and process transactions in various systems in support of the following areas:

• Treaty Set up/Profiling
• Facultative Set up/Profiling
• Captive Set up/Profiling
• Reinsurance identification/calculation
• Financial Data Processing/Reconciliation
• Reinsurance reporting & record keeping
• Other work streams as needed

• Prepare and issue documents and reports accurately, as per specifications
• Interact with team and customers as required to complete deliverables
• Communicate issues or queries on a timely basis to ensure quick resolution
• Assist with troubleshooting and improving processes, as needed

Exciting Career Opportunity Alert!

Global Strategic is on the lookout for a talented Supervisor to join our dynamic team. If you're a natural leader with a passion for driving results and inspiring others, this is your chance to shine!

Why join us?

• Lead a dedicated team in a thriving environment
• Be part of a global company with growth opportunities
• Make a real impact with your skills and expertise

If you are interested in applying, send your resume to Careers@GlobalStrategic.com.

Responsibilities:

• Review and analyze program performance metrics to identify needs and opportunities for improvement.
• Provide written performance appraisals, setting clear objectives and expectations for team members.
• Act as a key escalation point for Supervisors and front-line team members to address and resolve operational issues effectively.
• Identify program-related issues and oversee the resolution process, ensuring timely and effective communication.
• Maximize the potential of team members through coaching, mentorship, and effective performance management techniques.
• Track client issues, maintain correspondence, and ensure timely resolution to enhance overall client satisfaction.
• Support organizational goals by implementing and facilitating processes that promote continuous improvement, leading to enhanced service quality and reduced operating expenses.
• Regularly review and optimize workflows to ensure efficiency and effectiveness in service delivery.

• Bachelor’s degree in Business Administration, Operations Management, or a related field.
• Proven experience in operations management within a BPO environment, with a strong understanding of operational processes.
• Excellent leadership, communication, and interpersonal skills.
• Strong analytical and problem-solving skills to interpret performance data and implement improvements.
• Ability to manage client relationships and effectively address escalated issues.
• Experience communicating with clients in the United States is a plus. 

A Sales Advisor is responsible for delivering the best customer experience that contributes to the store’s sales and profit. As a Sales Advisor, you’ll always put customers first, offer assistance, and share your product and fashion knowledge. You’ll create an environment that is easy for customers to shop through store operations and great garment care. You will also share your knowledge and skills with your colleagues, offering help where needed to build a positive working environment.​​

Key Responsibilities​

• Provide great customer experience.​

• Fold, hang, display, and merchandise garments to maximize selling opportunities.​

• Actively process, stock and replenish garments on the sales floor and in the stock room.​

• Open, unpack, and label merchandise with security tags.​

• Support customer purchases and returns in the register.​

A Sales Advisor is responsible for delivering the best customer experience that contributes to the store’s sales and profit. As a Sales Advisor, you’ll always put customers first, offer assistance, and share your product and fashion knowledge. You’ll create an environment that is easy for customers to shop through store operations and great garment care. You will also share your knowledge and skills with your colleagues, offering help where needed to build a positive working environment.​

Key Responsibilities​

• Provide great customer experience.​
• Fold, hang, display, and merchandise garments to maximize selling opportunities.​
• Actively process, stock and replenish garments on the sales floor and in the stock room.​
• Open, unpack, and label merchandise with security tags.​
• Support customer purchases and returns in the register.

The Warehouse Operations Supervisor is responsible for overseeing and managing daily warehouse operations to ensure efficient, accurate, and timely handling of inventory and goods. This role is critical in achieving operational excellence and meeting business goals through optimized workflows, resource allocation, and compliance with standards.

Key responsibilities include maximizing storage efficiency through optimized warehouse space utilization, and streamline operations, ensuring seamless workflows that support productivity and cost-effectiveness. This role is vital in enforcing rigorous adherence to GMP/GWP, ISO/HACCP, Food Safety Standards, and Safety Protocols to uphold a safe, compliant, and high-performing environment that meets both regulatory requirements and quality standards.

Additionally, the said position works  with Subcon Agency to ensure they align with core team practices and operational standards, creating a cohesive and efficient workforce. Key areas of focus include managing Finished Goods (FG) Receiving and Putaway, Storage  Loading and Dispatch, and Delivery Documentation processes, ensuring each step is completed accurately, efficiently, and in compliance with standards. These efforts directly support the company’s goals of operational excellence, on-time delivery, inventory accuracy, and high service quality, driving customer satisfaction and business success.

A Sales Advisor is responsible for delivering the best customer experience that contributes to the store’s sales and profit. As a Sales Advisor, you’ll always put customers first, offer assistance, and share your product and fashion knowledge. You’ll create an environment that is easy for customers to shop through store operations and great garment care. You will also share your knowledge and skills with your colleagues, offering help where needed to build a positive working environment.​

Key Responsibilities​

• Provide great customer experience.​
• Fold, hang, display, and merchandise garments to maximize selling opportunities.​
• Actively process, stock and replenish garments on the sales floor and in the stock room.​
• Open, unpack, and label merchandise with security tags.​
• Support customer purchases and returns in the register.​

​

A Sales Advisor is responsible for delivering the best customer experience that contributes to the store’s sales and profit. As a Sales Advisor, you’ll always put customers first, offer assistance, and share your product and fashion knowledge. You’ll create an environment that is easy for customers to shop through store operations and great garment care. You will also share your knowledge and skills with your colleagues, offering help where needed to build a positive working environment.​​

Key Responsibilities​

• Provide great customer experience.​

• Fold, hang, display, and merchandise garments to maximize selling opportunities.​

• Actively process, stock and replenish garments on the sales floor and in the stock room.​

• Open, unpack, and label merchandise with security tags.​

• Support customer purchases and returns in the register.​

Job Duties:

• Participate in planning, scoping, and execution of risk-based IT and Financial Operations assurance and advisory projects including SOX 404 controls testing in accordance with the Institute of Internal Auditors (IIA) and ASG standards.
• Perform test of design and operating effectiveness of IT and FinOps controls.
• Effectively communicate audit results to management.
• Identify opportunities for enhancing the efficiency and effectiveness of IT, financial, operational, and compliance processes and controls.
• Work with stakeholders to develop action plans that address root cause of findings.
• Demonstrate up-to-date knowledge in IT and apply this to the development, execution, and improvement of audit programs and recommendations.
• Develop and maintain productive working relationships with stakeholders, while maintaining independence and objectivity.
• Provide advisory services on moderately complex audit, accounting, and system issues as assigned.
• Contribute to and participate in various department initiatives to share real-time information, establish best practices, identify emerging risks, and refine processes.
• Maintain the SOP/DTP of current processes and incorporate documentation updates as required.
• Contribute specialized expertise to different assigned projects and provide key updates to Project Lead and Manager. 

As a part of Controlling team, you will manage SAP Master Data and support the team in monthly closing activities. During month-end closing you will execute project capitalization and cost allocation and will support on the solution of the errors related to the employee time management. You will maintain the documentation for the master data and month-end closing activities and create reports.

Your tasks:

• Manage SAP Master Data, ensure the correctness and availability of the master data for Business usage
• Support CO month-end closing activities
• Support project capitalization process
• Execute needed adjustments in employee time management tool
• Support CO allocation process

As a People Operations Process & Knowledge Specialist you will be responsible for an efficient, high-quality, customer centric People Services and Operations function. The team ensures global & local support of our People throughout their employment journey from onboarding to exit.

The People Operations Process & Knowledge Specialist (PKS) reports directly to the People Operations Support Partner. The main responsibility of the PKS is to support the overall operational excellence of the People Services & Operations (PS&O) team by analyzing operations processes, identifying & coordinating opportunities for improvement, tracking initiatives, representing the team in cross functional global meetings and projects, performing and coordinating system activities such as requirements gathering and end user testing, managing operational reports, and/or overseeing project operations. This role will have high focus on process design and end to end knowledge content life cycle.

The PKS will serve as a Continuous Improvement Champion to our supported Global Helpdesk, Operations, and Payroll Teams.

What you will do

• Lead Process Design activities from the discovery of current process and workflows, transform product requirements & business processes to align with system design delivery, up to rollout facilitation of “to-be” process based on change roadmap.
• Oversee the full Knowledge Management lifecycle: from Creation, Review, Publication, Amendment, to Retirement of contents on the employee HR Portal following the set Content Management Governance.
• Collaborate with the whole PS&O Team to ensure that we deliver high quality Knowledge Contents that are relevant, up to date, simple, and promotes Self Service and reduce dependency on helpdesk support.
• Analyze usage and effectiveness of knowledge content, providing insights and recommendations for improvement. 
• Review (evaluate and prioritize), coordinate, and monitor Operations-led CI initiatives.
• Conduct CI Events such as Kaizen, Tools, and Methodologies workshops introducing CI to Operations to help improve internal CI management and influence an improvement mindset.

We are seeking an Operations Specialist for a forward-thinking company dedicated to providing exceptional services in the energy space. The team is committed to innovation, efficiency, and customer satisfaction. We are seeking a dynamic Operations Specialist to join the team and help streamline our processes, enhance operational capabilities, and ensure seamless documentation and workflows.

Day-to-Day Operations

• Oversee daily operational tasks to ensure smooth and efficient functioning of processes.
• Coordinate with various teams to manage operational requirements and address any issues that arise.

Client Interaction and Support

• Guide clients through the process of submitting necessary information and documentation.
• Ensure all client submissions meet the required standards and specifications.

Data Review and Entry

• Review submitted data and documentation for accuracy and completeness.
• Enter and maintain data in the company's systems to support various operational processes.

Documentation and Compliance

• Assist in the generation and management of required documentation.
• Ensure all documentation complies with relevant regulations and standards.

Status Monitoring and Updates

• Maintain accurate and up-to-date records of project statuses and client interactions.
• Communicate status updates to internal teams and stakeholders as needed.

Process Improvement and Documentation

• Identify opportunities for process automation and improvement to enhance operational efficiency.
• Assist in developing and documenting workflows and processes for operational tasks.

• Proven experience in operations, process management, or a related field.
• Strong organizational skills and attention to detail.
• Excellent communication skills, both written and verbal.
• Proficiency in using data management and CRM tools.
• Ability to interpret and analyze technical data and documentation.
• Problem-solving mindset with a focus on continuous improvement.

• Must be willing to work US Business Hours - flexible hours and not your usual 9-5 job (details will be provided and may still change)
• Experience in Virtual Assistance

Nice-to-Have (but not required):

• Experience in a startup environment

• Food Allowance
• Government Benefits
• 13th Month pay
• Work Equipment
• Night Differential if applicable (10% of hourly rate)
• 20 Leaves (after 6 months)
• Holiday pay (200% on Regular holidays; 130% on Special holidays)
• Overtime pay (max of 10.25 hrs/day)
• Referral bonus (P10,000 if referral passed and stayed with the company for 3 months)
• HMO (after 6 months)

#li-remote

• Will assist in shipment documentation for customs submission
• Track shipments documents and other requirements submitted by the supplier
• Help prepare expenses charges for the shipments
• Communicate with the broker for all receipts and reimbursements
• Preparing the cost sheet of all shipments arrived
• All other bank related concerns and deliverables

 The operations analyst is responsible for collection, organization, interpretation, analysis, scrubbing, documentation and dissemination of complex data sets. The candidate will provide analysis, will process and normalize the data to ensure data integrity and will create queries, views and reports.

 The operations analyst is responsible for collection, organization, interpretation, analysis, scrubbing, documentation and dissemination of complex data sets. The candidate will provide analysis, will process and normalize the data to ensure data integrity and will create queries, views and reports.

 The operations analyst is responsible for collection, organization, interpretation, analysis, scrubbing, documentation and dissemination of complex data sets. The candidate will provide analysis, will process and normalize the data to ensure data integrity and will create queries, views and reports.

 The operations analyst is responsible for collection, organization, interpretation, analysis, scrubbing, documentation and dissemination of complex data sets. The candidate will provide analysis, will process and normalize the data to ensure data integrity and will create queries, views and reports.

 The operations analyst is responsible for collection, organization, interpretation, analysis, scrubbing, documentation and dissemination of complex data sets. The candidate will provide analysis, will process and normalize the data to ensure data integrity and will create queries, views and reports.

 The operations analyst is responsible for collection, organization, interpretation, analysis, scrubbing, documentation and dissemination of complex data sets. The candidate will provide analysis, will process and normalize the data to ensure data integrity and will create queries, views and reports.

 The operations analyst is responsible for collection, organization, interpretation, analysis, scrubbing, documentation and dissemination of complex data sets. The candidate will provide analysis, will process and normalize the data to ensure data integrity and will create queries, views and reports.

Shift: Night Shift

The Business Operations team lead is responsible for interpreting, analyzing, and processing
various activities in support of property and casualty insurance operations. The candidate
will need to perform activities with a high degree of accuracy and consistently meet service
level requirements as well as being the point of contact of the team.

• Interpret data, analyze results, and process transactions in various systems in
support of the following areas:
o Submission Clearance
o Policy & Endorsement Issuance
o Other operations, as needed.
• Prepare and issue documents and reports accurately, as per specifications.
• Interact with team and customers as required to complete deliverables.
• Communicate issues or queries on a timely basis to ensure quick resolution.
• Assist with troubleshooting and improving processes, as needed.
• Responsible for Daily Operations of the team (Workload and Workforce
Management)
• Manage Team Attendance, Team Schedule, and PTO
• Participate in the interviewing and selection process of staff.
• Coordinate with Manager for Capacity Planning
• Coordinate Training (New Hire or Cross Training) and suggest training plan to
Manager.
• Ability to prepare Monthly Production & Quality Reports and Analysis

Shift: Night Shift

The UW Operation Manager leads and directly manages the team leaders & staff for the Ceded & Captive Re Ops team with a focus on production levels, service level agreements, quality and process improvement. This position utilizes re/insurance & data expertise along with LEAN principles and methodology to continuously enhance customer experience while maintaining a positive and engaging culture. The role will work closely with onshore management providing ongoing feedback & reports.  

• Lead and manage assigned team in delivery of services
• Coordinate and oversee transition of new tasks and support areas for GSO
• Ensure service level agreements are properly measured and met by team
• Identify, lead and coordinate process improvement opportunities
• Support and monitor Productivity/Quality Tracking
• Coordinate and implement trainings
• Interview and hire new staff
• Complete performance reviews for team
• Provide coaching to new and less experienced staff
• Handle personnel issues and escalations
• Communicate issues or queries to onshore on a timely basis with root cause analysis
• Manage capacity and resource planning
• Offshore liaison
• Prepare Monthly Production & Quality Reports and Analysis
• Collaborate and provide input as a member of the leadership team
• Other tasks as identified when necessary

Shift: Night Shift

The Business Operations Associate is responsible for interpreting, analyzing, and processing various activities in support of property and casualty insurance operations. The candidate will need to perform activities with a high degree of accuracy and consistently meet service level requirements.

* open for Cebu or Manila candidates

Technical Skills                                          Proficiency Level                          Required (R) /Optional (O)

Microsoft Excel & Word                                             2                                                             R

Microsoft Office Suite                                                2                                                             R

Rating and Policy Issuance experience is required 

ThinkWell has a growing project portfolio in the Philippines and is seeking a Technical Advisor (TA). The TA will provide expertise in health financing and health systems strengthening as part of ThinkWell's technical support to the USAID TB-Free Luzon Activity, which is implemented by University Research Co., LLC (URC). The project aims to strengthen tuberculosis control and care in the Philippines by reducing the TB burden while ensuring financial protection for patients through sustainable, locally driven health system solutions. ThinkWell's role focuses on strengthening TB service delivery platforms through sustainable financing and UHC integration, working closely with the Department of Health, PhilHealth, and Local Government Units to optimize financing mechanisms and build local capacity.

The TA will provide technical leadership and strategic guidance in integrating TB services within the Philippines' Universal Health Care (UHC) framework. The role will focus mainly on sustainable financing mechanisms and health system strengthening, especially at the subnational level.

The Technical Advisor will report to ThinkWell's Senior Technical Advisor and will coordinate closely with URC's Objective 3 lead for the TB-Free Luzon Activity. This is a fixed-term position based in the Philippines.

What you’ll do

Technical Leadership

·        Provide technical assistance in designing and implementing sustainable service delivery and financing models for TB services within the UHC framework

·        Support the integration of TB services into local UHC implementation plans across Luzon, ensuring alignment with broader health systems strengthening objectives

·        Lead the development of strategies to mobilize and optimize funding for TB program through innovative and sustainable approaches

·        Coordinate with DOH and PhilHealth to review and enhance policies and financing mechanisms for TB services

·        Support policy development and refinement of local policies to improve efficiency and effectiveness of TB control programs, specifically in the area of health financing

·        Support the scale-up of any identified innovative and high-impact health financing interventions across Luzon

Stakeholder Engagement

·        Work closely with DOH, PhilHealth, and LGUs to strengthen health system capacity for effective TB service delivery

·        Assist in facilitating partnerships between public and private sector stakeholders to expand access to TB services

·        Coordinate with URC and other implementing partners to ensure alignment and consistency of technical approaches

·        Support capacity-building initiatives for local health officials and service providers on sustainable financing for TB services

·        Participate in technical working groups and coordination meetings as required

Monitoring and Technical Documentation

·        Support the development and implementation of monitoring frameworks to track progress of TB service integration within UHC

·        Support the preparation of work plans and provide technical input for quarterly and annual progress reports

·        Contribute to the production of high-quality learning outputs and provide written inputs into technical documents, project reports, concepts, blogs, articles and other strategic documents for publication and dissemination.

·        Support project data analysis and interpretation for program improvement

·        Support the assessment and documentation of TA implementation including LGU good practices and lessons learned

Project Management

·        Function as the primary lead for ThinkWell’s implementation of the TB-Free Luzon Activity work plan, ensuring high-quality delivery of all technical assistance and capacity building activities

·        Contribute to work plan implementation, monitoring evaluation and learning by coordinating activities across internal teams, consortium partners, and external stakeholders, ensuring effective collaboration, harmonized approach, and timely delivery of outputs.

·        Ensure compliance with USAID reporting requirements, including preparation of quarterly and annual reports

·        Monitor project deliverables and performance against targets, and propose course corrections as needed

·        Produce high-quality written reports and presentations, including technical documents, project status reports, policy briefs, and publications for conferences and journals.

·        Manage project documentation and contribute to ThinkWell's institutional knowledge management

1.    BA/BS and 7+ years experience or graduate degree and 5+ years of experience;

1.    Substantive, relevant work experience in health system strengthening and health financing in the Philippines.

2.    Strong understanding of TB control programs and Universal Health Care implementation

3.    Demonstrated ability to be a respected team player for political engagement and citizen participation in complex local government-based health planning and participatory budgeting for health;

4.    Experience working with government institutions, particularly DOH and PhilHealth

5.    Proficiency in monitoring and evaluation methodologies

6.    Excellent data analysis and interpretation skills

7.    Adept at communicating technical information to non-technical audiences.

8.    A thoughtful systems thinker with a grounded, pragmatic understanding of the complexities of our work;

9.    Full English and Filipino fluency;

10.  Outstanding cross-cultural communication skills, including the ability to relate respectfully with staff at all levels, ages, genders, nationalities and orientations as well as across work areas;

11.  Ability and willingness to travel up to 25%.

About the job

Reporting to the Kitchen Production Manager, this TEAM LEADER role is crucial in enhancing the customer experience by managing all kitchen operations effectively. This role ensures that every meal served meets IKEA's standards of quality and customer satisfaction. Leadership in this position will motivate the team to exceed expectations and create memorable experiences for every customer. In the absence of the Kitchen Production Manager, this IKEA Food Team Leader is expected to also work and report to the Commercial Restaurant Manager or the Commercial SFM & Bistro Manager.

Your assignment

• Engage with customers regularly to gather feedback on their dining experiences, using this information to refine and improve kitchen operations.
• Maintain a deep understanding of the store’s business goals and IKEA Food service objectives and develop strategies to enhance kitchen efficiency and effectiveness.
• Develop and manage manpower schedules, ensuring efficient timekeeping and optimal staff utilization. 
• Supervise staff to ensure correct portion sizing, presentation, cleanliness during service, and adherence to IKEA’s service standards, including greeting, smiling, and thanking customers.
• Create and execute commercial plans for new product launches, including menu planning and marketing initiatives.
• Organize and conduct training sessions for staff on new launches, reinforcing IKEA’s service standards to ensure proficiency and exemplary customer interaction.
• Prepare essential documentation such as product preparation and food allergen information charts to ensure compliance and enhance customer service.
• Manage the ordering of food and non-food items, maintaining optimal stock levels and securing stocks for service through diligent monthly par level preparations.
• Monitor and ensure strict quality control over food preparation and presentation, while managing kitchen costs to align with budgetary constraints without compromising quality.
• Oversee relationships with service providers, such as the uniform laundry service and repairs and maintenance service providers, to ensure services are delivered cost-efficiently and that billing is conducted on time.