Total 368 operations engineer job vacancies in makati city national capital region

Our purpose

Here at Datacom, we connect people and technology in order to solve challenges, create opportunities and discover new possibilities for the communities we live in.

The Nitty Gritty

We have over 6,200 people across our global offices, and generate an annual revenue of over $1.2 billion, this makes us one of Australasia’s largest professional IT services companies. We have extensive expertise in operating data centers, providing IT services, software engineering, and application management, as well as payroll and customer service design and operations. With this comes a long list of significant clients Datacom is committed to the hiring, developing and promoting the best talent from a diverse range of backgrounds. We are local at heart, yet world-class in capability.

What you'll do

• Assisting customers with the activation and setup of their product and services
• Validation of the customer’s entitlement for support (e.g. a client’s customer, account is current, level of support service entitlement)
• Logging all customer incidents upon receipt into the approved case management system;
• Providing support to customers by:
• Providing a timely and clear indication of the nature of the incident,
• Communicating what steps will be taken to attempt to resolve the incident,
• Setting the customer’s expectation on what the estimated time to resolve the issue is,
• Providing any potential short-term alternatives or workarounds to the customer,
• Making reasonable efforts to ensure the customers understand the information they have been provided;
• Resolving customer incidents wherever possible; and
• Escalating customer incidents to Tier 2, where not able to be resolved by Tier 1

What you'll bring

• 4-year technical degree or equivalent work experience
• 1-3 years’ experience in technical support or MIS in an Enterprise environment
• Ability to properly use all Microsoft tools including MSSolve, Knowledge Base, Order Entry, Internet and Intranet Resources
• Prior knowledge in at least one of the following disciplines is required: network operations, networking protocols, network authentication, messaging technology or messaging protocols, or other technical skill strengths with an online service or network communications
• Competencies before handling first interaction/call (verified by Vendor after New Hire Training)
• Ability to search and understand KB articles to troubleshoot customer issues
• Working knowledge of Microsoft Windows Desktop Operating Systems (Windows 7 onwards)
• Minimum working knowledge of Microsoft® Windows NT® Server and Windows 2008 Server R2

We have a Hybrid work Arrangement, We also provide Exciting perks such as Spotter Bonus, HMO with 4 Free Dependent, Leave credits, Performance bonuses, and a work-life balance environment

As a Java Full Stack Engineer at LegalMatch, your role is to contributes to team projects by delivering features with a notable impact on the organization and fostering improvements. You will effectively handle medium complexity issues, demonstrate full-stack capabilities across frontend, backend, and DevOps, and adhere to coding standards. Additionally, you will play a mentorship role for junior developers by providing guidance and support.  

Responsibilities: 

• Contributing to team projects, delivering features with a moderate organizational impact. 
• Solving medium complexity technical problems independently and complex challenges with guidance. 
• Working proficiently across full-stack development (frontend, backend, DevOps). 
• Adhering to team's established coding standards. 
• Adapting to and gaining expertise in new technical stacks under senior guidance. 
• Communicating and collaborating with team members, scrum masters, and project owners. 
• Applying methodologies and tools in a disciplined manner throughout the development process.   
• Working independently and efficiently to meet deadlines and contribute to project success.   

• Minimum of 3 years of software development experience, including frontend, backend, and possibly DevOps. 
• Solid knowledge of Java and familiarity with Java frameworks like Spring and Spring Boot 
• Experience with multiple programming languages including Java, and at least one of C++, C#, Python, or JavaScript. 
• Understanding of Object-Oriented Design, basics of functional programming, and scripting. 

• Ability to work with frontend technologies, with some JavaScript experience and a basic understanding of frameworks like React. 
• Willingness to maintain and improve legacy codebases, including older frameworks likeS truts. 
• Basic familiarity with modern software architectures and deployment tools such as CI/CD principles and Docker. 
• Engagement with software quality practices like unit testing or exposure to Test-Driven Development (TDD). 
• Experience in Agile/Scrum environments. 
• Understanding of SQL and NoSQLdatabase systems. 
• Good communication and interpersonal skills. 
• Some familiarity with cloud platforms (AWS, Azure, Google Cloud) is beneficial. 

 

Additional Requirements: 

• Stay updated with technology trends. 
• Experience with version control systemslike Git. 
• Familiarity with testing frameworks for units and integration testing. 
• Ability to communicate complex technical concepts to diverse audiences. 
• Adaptability to changing conditions and priorities. 

 

We're seeking a trailblazer who personifies agility through the following qualities and traits:  

• Proactive, adaptable, and flexible  
• Highly professional  
• Willing to go the extra mile to achieve desired outcomes 
• With strong collaboration and communication skills to work effectively with cross-functional teams  
• With strong problem-solving skills   
• Committed to continuous improvements and willing to experiment with new approaches and techniques to work processes  

As a Java Full Stack Engineer at LegalMatch, your role is to contributes to team projects by delivering features with a notable impact on the organization and fostering improvements. You will effectively handle medium complexity issues, demonstrate full-stack capabilities across frontend, backend, and DevOps, and adhere to coding standards. Additionally, you will play a mentorship role for junior developers by providing guidance and support.  

Responsibilities: 

• Contributing to team projects, delivering features with a moderate organizational impact. 
• Solving medium complexity technical problems independently and complex challenges with guidance. 
• Working proficiently across full-stack development (frontend, backend, DevOps). 
• Adhering to team's established coding standards. 
• Adapting to and gaining expertise in new technical stacks under senior guidance. 
• Communicating and collaborating with team members, scrum masters, and project owners. 
• Applying methodologies and tools in a disciplined manner throughout the development process.   
• Working independently and efficiently to meet deadlines and contribute to project success.   

• Minimum of 3 years of software development experience, including frontend, backend, and possibly DevOps. 
• Solid knowledge of Java and familiarity with Java frameworks like Spring and Spring Boot 
• Experience with multiple programming languages including Java, and at least one of C++, C#, Python, or JavaScript. 
• Understanding of Object-Oriented Design, basics of functional programming, and scripting. 

• Ability to work with frontend technologies, with some JavaScript experience and a basic understanding of frameworks like React. 
• Willingness to maintain and improve legacy codebases, including older frameworks likeS truts. 
• Basic familiarity with modern software architectures and deployment tools such as CI/CD principles and Docker. 
• Engagement with software quality practices like unit testing or exposure to Test-Driven Development (TDD). 
• Experience in Agile/Scrum environments. 
• Understanding of SQL and NoSQLdatabase systems. 
• Good communication and interpersonal skills. 
• Some familiarity with cloud platforms (AWS, Azure, Google Cloud) is beneficial. 

 

Additional Requirements: 

• Stay updated with technology trends. 
• Experience with version control systemslike Git. 
• Familiarity with testing frameworks for units and integration testing. 
• Ability to communicate complex technical concepts to diverse audiences. 
• Adaptability to changing conditions and priorities. 

 

We're seeking a trailblazer who personifies agility through the following qualities and traits:  

• Proactive, adaptable, and flexible  
• Highly professional  
• Willing to go the extra mile to achieve desired outcomes 
• With strong collaboration and communication skills to work effectively with cross-functional teams  
• With strong problem-solving skills   
• Committed to continuous improvements and willing to experiment with new approaches and techniques to work processes  

The Allegro team is passionate about providing intelligent solutions that move the world toward a safer and more sustainable future. With more than 30 years of experience developing advanced semiconductor technology, innovation with purpose touches every aspect of our business.  From customer engagement and employee recognition to technology advancement and serving the local communities in which we maintain offices, innovation consistently drives our mission and definition of success. 

MINIMUM QUALIFICATIONS:

• Higher Diploma / degree in Electronics / Electrical / Computer Engineering or equivalent semicon experience
• Extensive hands-on experience with Automatic Test Equipment (ATE) repair and product/equipment characterization utilizing basic statistical methods and SPC
• Knowledge on the use of advanced statistical techniques for machine assessments such as MSA and FMEA

What Will You Do:

• Sales Forecasting and Business Reviews:

  • Support the preparation of weekly business reviews, including data aggregation, validation, and basic data analysis, as well as facilitating inputs for sales.

  • Help run tools and procedures that enhance sales forecasting accuracy.

• GTM Dashboards and Reporting:

  • Assist in the management of Salesforce reports and basic dashboards for Sales management and frontline sellers.

  • Aid in streamlining and optimizing reporting processes.

  • Collaborate with data engineers and analysts on analytical projects, with special attention being paid to QA

• GTM Operations Support:

  • Assist with the analysis on escalated issues related to targets, territories, and report bugs.

  • Utilize CRM to identify, manage, and resolve issues effectively.

  • Help provide operational support to the wider GTM Operations team and assist in maintaining the integrity of our CRM system.

Must Haves:

• Strong CRM experience, with an understanding of managing and navigating accounts and opportunities.

• Strong attention to detail, with the ability to stay focussed and to ensure high levels of accuracy when following and developing procedures

• Strong skills in creating and maintaining spreadsheet reports, with familiarity of functions like sumifs, vlookups.

• Basic SQL skills, including an understanding of how to run and update queries.

• Demonstrated ability to work on tight deadlines and thrive in an ambiguous environment.

• Previous experience working in an operational role, managing diverse tasks across various functions

• Solid problem-solving skills with the flexibility to work on a variety of projects and adapt as necessary.

Nice to Have:

• Salesforce experience (CRM and basic reporting)

• Experience with Anaplan.

• Intermediate SQL skills

• Experience with, or exposure to Tableau.

Join the A-Team and experience the A-Life!

About the job

Service Operations Specialist is responsible for supporting the market Service Fulfilment team by working with IT solutions on the market, developing tools, invoicing and creating various analyses to secure a high-performing organisation in the market service fulfilment network including:

• Daily operations for services connected to internal and external service partners
• Operational excellence
• Efficiency and continuous improvement
• Short and mid-term capacities
• Cost development and contribution to the cost goal
• Lead-time development
• Sustainability

Contribute to the operations and development of the Service Fulfilment organisation with a customer-centric and collaborative approach in focus. Focus on delivering results with the sense of urgency, achieving and exceeding operational goals and higher efficiency on daily tasks. Provide a subject matter expertise and advice to business leaders within Service Fulfilment processes that will contribute to the development of business and people. Implement, assess standards, guidelines and policies within the own area of expertise and contribute to their development and update.

Your assignment

• Responsible for creating performance reports from IT solutions to enable a high performing daily operation and an efficient distribution network connected to service fulfilment including capacity utilization, delivery performance and shipment life cycle with a focus on quality and a customer-centric collaborative mind-set to enable competitiveness of IKEA in a multichannel environment and support long-term growth and profitability.
• Responsible to secure excellence in operations and quality under the scope of Service Fulfilment on the market through securing proper system setup for services, monitoring and reporting and clear connected communication with service partners to exceed customer expectations, provide seamless shopping experience and a great quality in meeting with the customer.
• Contribute to short-, and mid-term development of existing service partners through trainings in relevant IT solutions and for providing first line IT support towards service partners in daily business to secure that the service partners have the knowledge to perform their tasks to represent IKEA well and provide and excellent quality in the meeting with the customer.
• Responsible to define and maintain short and mid-term service and capacity parameters based on available forecasts.
• Responsible for securing accurate reporting of service costs through efficient and accurate reconciliation of invoicing of contract costs and connected analysis.
• Contribute to securing efficiency and implementing improvements on the market by supporting the development of operational processes and developing tools and ways of working in line with daily operational requirements in cooperation with relevant stakeholders to reach excellence in execution and exceed customer expectations.
• Identify, assess and in cooperation with the Ikea for Business Country Manager, select potential partners as needed for expansion of IB’s service offer.
• Throughout the process of fulfilment, always keep the customers updated on the position of delivery and ensure the quality of all information being passed on.
• Oversee the interface between IB and SSS, to ensure clarity and alignment of all parts of the supply chain.
• In coordination and cooperation with sales management, ensure that after-sales services related to fulfilment are done with precision and to the highest possible standard.
• Support Service Fulfilment developers in tender activities.

Company Background:

Angkas is the leading motorcycle ride hailing app in the Philippines. But we are more than just an app. Our mission is to improve the quality of life of our customers and bikers. We are doing this by driving meaningful changes in the way they lead their lives. Since 2016, Angkas has helped millions of customers navigate the traffic of Metro Manila while uplifting the lives of over 30,000 biker partners.

Our service has significantly cut back the travel time and costs of our customers, thereby giving them better control of their time and money. For our bikers, we’ve consistently championed road safety while providing them a sustainable source of livelihood. Our brand is also well-loved for our award-winning social media presence that uses humor and wit to emotionally connect with our customers. Indeed, Angkas has achieved so much while overcoming numerous regulatory challenges, a proof that our service is essential for ordinary Filipinos.

Business Opportunity:

The Philippines is the second largest population size in Southeast Asia, behind only Indonesia. In 2019, Waze named Manila the world’s worst city for traffic. On average, it takes a car almost five minutes to travel one kilometer in the city. This is where Angkas comes in. Unlike cars, motorcycles can cut through traffic, making them an ideal alternative transport for traffic-congested cities. The strong product-market fit for motorcycle taxis has led to the phenomenal growth and popularity of Angkas.

But more than just providing an alternative transport, Angkas is driven by an ambitious goal. We want to help end poverty in the Philippines by providing a sustainable livelihood to 18 million motorcycle bikers. That said, we are a purpose-driven company looking for like-minded individuals who believe in using their expertise to create a positive impact in the lives of millions of customers and biker partners.

Core Responsibilities

• Lead all Mobile Engineering architecture design and implementation across our Apps in Flutter (Primary framework), iOS and Android (Legacy Apps).
• Experiment with new mobile frameworks and architectures to make our Apps more reliable and optimized.
• Maintain and enhance the testing automation framework and CICD, create a strong collaboration relationship with key engineering stakeholders such as QA team, DevOps and backend team.
• Walk the talk: in this role you have to code and lead the way with your example, but you also need to be hands off and speak a non-technical language to partner with other departments.
• Participating in brainstorming and refining features requirements with product Managers, Business Analysts and other stakeholders.
• Responsible for the delivery performance of your Mobile team, which might have a mix of in-house and augmented Mobile engineers.
• Lead and mentor every team member in your Mobile team.
• Help build and contribute to a high-performance mobile engineering culture.

Required Skills and experience

• BS/BA in computer science or equivalent combination of education and experience.
• 3+ years experience with Flutter (Excluding requirement)
• 8+ years experience with Mobile Engineering Technologies (iOS/Android).
• 2+ years of technical leadership experience.
• A team oriented personality, bias to action, excellent communication skills.
• Must have experience leading a team and is something he/she likes
• Previous startup experience strongly preferred

Why join Angkas?

• Freedom of Work
• Work Life Balance
• Hybrid Work (Once or Twice a week Makati City)
• Full-time
• Machines provided
• Health insurance/Transpo allowance
• Free drinks, choco/coffee
• Opportunities for promotion
• Competitive salary
• Pay raise
• Company Christmas gift
• Company events
• Start-up environment
• Diversity Inclusion
• Multi-cultural, Agile environment
• Newly constructed office
• Office Gym (soon)
• Remote (outside NCR)

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced IT NETWORK ENGINEER to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Responsibilities

• Diagnose and troubleshoot network connectivity issues. 
• Planning and implementing network infrastructure projects and technology initiatives based on the customer or business requirements 
• Performing routine network optimization to ensure efficient data flow. 
• Maintaining network configurations, identifying vulnerabilities, and ensure the reliability and security of network devices. 
• Identifying issues and errors prior to or when they occur and log all such incidents in a timely manner. Capture all required and relevant information for immediate resolution 
• Collaborating with cross-functional teams, clients, and third-party support partners to ensure smooth integration of client network systems. 
• Providing pro-active guidance, mentorship, leadership example, and recommendations to junior team members. 
• Proactively researching and locating necessary tools and processes to identify troublesome trends as they develop. 
• Performing ad hoc IT-operations related assignments and projects as required 

• 1 to 2 years IT Network Engineer experience in a BPO setting or similar 
• Excellent Verbal and Written English communication skills 
• Ability to think outside the box, analytical regarding complex situations 
• Amenable working onsite in MAKATI and MANDALUYONG
• Willing to work Night Shifts 

What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Stong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all-inclusive environment where everyone thrives

Company Background:

Angkas is the leading motorcycle ride hailing app in the Philippines. But we are more than just an app. Our mission is to improve the quality of life of our customers and bikers. We are doing this by driving meaningful changes in the way they lead their lives. Since 2016, Angkas has helped millions of customers navigate the traffic of Metro Manila while uplifting the lives of over 30,000 biker partners.

Our service has significantly cut back the travel time and costs of our customers, thereby giving them better control of their time and money. For our bikers, we’ve consistently championed road safety while providing them a sustainable source of livelihood. Our brand is also well-loved for our award-winning social media presence that uses humor and wit to emotionally connect with our customers. Indeed, Angkas has achieved so much while overcoming numerous regulatory challenges, a proof that our service is essential for ordinary Filipinos.

What you’d be doing:

• 100% automation, implement GitOps principle, build, deploy and ship infrastructure for cloud-native software solutions using Terraform and ArgoCD.

• Support backend, mobile, data developers in their daily work with questions around tooling, deployment, CI/CD, and many others. You should be able to use Gitlab CI/CD or anything similar.

• Secure cloud infrastructure for internal and external systems with Hashicorp Vault, Google Secret Manager, or something similar configuration secrets, etc.

• Create application dashboards, alerting and metrics needed for Monitoring with Dynatrace or Grafana Stack. Participate in on-call rotations with the Platform DevOps Team.

• As a Senior Engineer, mentor and provide guidance to others, fostering knowledge sharing and continuous improvement, implement and drive projects with minimal to no supervision.

Business Opportunity:

The Philippines is the second largest population size in Southeast Asia, behind only to Indonesia. In 2019, Waze named Manila the world’s worst city for traffic. On average, it takes a car almost five minutes to travel one kilometer in the city. This is where Angkas comes in. Unlike cars, motorcycles can cut through traffic, making them an ideal alternative transport for traffic-congested cities. The strong product-market fit for motorcycle taxis has led to the phenomenal growth and popularity of Angkas.

But more than just providing an alternative transport, Angkas is driven by an ambitious goal. We want to help end poverty in the Philippines by providing a sustainable livelihood to 18 million motorcycle bikers. That said, we are a purpose-driven company looking for like-minded individuals who believe in using their expertise to create a positive impact in the lives of millions of customers and biker partners.

• 5-8 years of experience as DevOps Engineer.

• You have strong experience working with Cloud Platforms preferably GCP, but AWS, Azure and other cloud providers is ok

• Kubernetes and Terraform should be your bread and butter

• You have solid knowledge of CI/CD setup and deployment principles

• You should know scripting or programming language such as Bash, Python, Go

• Good networking skills in the area of DNS, VPCs, Subnets.

• Deep knowledge of Linux and system administration tools.

Why join Angkas?

• Free Lunch in the office
• Free drinks, choco/coffee
• Allowance
• Team buildings
• Flexible work hours
• Hybrid set-up
• Health insurance/Transpo allowance
• Company Christmas gift
• Company events
• Office Gym

13+ Years Overall Experience With a minimum of 5+ years in managing Call Center Operations with Servicing/Origination Operations along with People Management, Including Managing Multiple Teams Across Geographies In Particular Us Mortgage - Strong Exposure To Client Management - Well Versed With The Latest Trends In Us Mortgage Market And A Keen Interest In New Developments Key Deliverables & Accountabilities: - Managed team of 100 to 300+ FTE’s and Responsible For Developing And Executing The Customer Service Mortgage Voice Operations Strategy for Both Inbound and Outbound Campaigns To Achieve Desired Financial Results & Corporate Objectives (Mandate) - Adhering To Client Requirements, Manage Client Relationship Independently, Work With The Client Organization Well To Ensure Target Scores Are Met In The Account - Ensuring That The Team Is Well Equipped, Well Trained, And Motivated To Meet The Sla’s - Need To Be A Strong Motivational Leader And Engage Others To Excel In Their Respective Field Of Work. Effectively Use the Performance Management Tool To Supporting Employee Development - Maintain Open Channels Of Communication And Ensure Efficient Information Flows Across Teams And Relevant Areas; Establish Strong Contacts Internally And Externally - Manage P&L Including Achieving Revenue, Contribution And Margin Targets

The Business Operations Associate is responsible for interpreting, analyzing, and processing various activities in support of property and casualty insurance operations. The candidate will need to perform activities with a high degree of accuracy and consistently meet service level requirements.

 

• Interpret data, analyze results and process transactions in various systems in support of the following areas:
  • Submission Clearance
  • Policy & Endorsement Issuance
  • Other operations, as needed
• Prepare and issue documents and reports accurately, as per specifications
• Interact with team and customers as required to complete deliverables
• Communicate issues or queries on a timely basis to ensure quick resolution
• Assist with troubleshooting and improving processes, as needed

 

Job Description:

• Manage local Support Engineering functions

Implement the regional Support Engineering Strategy and Policy in the CC

• Lead implementation of standards of customer service and satisfaction and the associated  

   performance metrics, as well as group processes and policies in the CC

• Drive the improvement of the operational and financial performance of Tech Support activities in the CC

• Provide technical solutions by selecting the appropriate methods, standards and tools.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:

Airbus Helicopters Philippines Inc.

Employment Type:

Permanent

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Experience Level:

Professional

Job Family:

Customer Eng.&Technical Support&Services <JF-CS-PS>

By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom@airbus.com.

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.

The QA Engineer executes manual and automated testing by writing scripts and creating automation scenarios for repeated execution. Using different automation tools, the QA Engineer will design, test, and deploy effective test automation solutions.

 

• Works with the Agile Program Manager (APM), Digital Product Manager (DPM), and Business Systems Analyst (BSA) to document and plan test cases for regression, Integration, and automation test plans and test cases.
• Writes test automation scripts (ie. Java,Java script, Python, C# etc.)
• Troubleshoots existing automation and optimizes the automation framework
• Supports functional validation and sprint activities
• Communicates with development teams, other product teams, and management to ensure proper test coverage of existing and new features and functionality.
• Test both front end and back end application using SQL (MSSQL)
• Build upon an existing framework to develop & execute automated test plans against developed features. Identify and report defects, work with team to resolve.
• Continuous improvement of automation framework and workflow processes, keep solutions up to date with latest technologies
• Lead scrum test teams by example - encourage collaboration, contribution and commitment to the teams shared goals.

Guide and mentor junior team members on latest trends in automation.

Perform and support daily operations of the Hydrocarbon team specifically  SOPUS Third-Party Settlements process.  Provide proactively issue resolution to support E2E process and value chain in the Hydrocarbon area. Deliver assigned activities and drive for operational excellence within the team. Principal Accountabilities and Key Challenges  Accounting and ReportingOperate complex scope in the area of Third-Party Settlements with different dimensions (ex. material & high value transactions of third-party vendors; including active participation in different business engagements; focal point roles assigned; effectively operate controls support TM/Specialist in etc.)Has a very good knowledge of the respective own sub process and use general knowledge on E2E HM/MHI Process.Give constructive input to the issue resolution of the team; take over identified actions and different types of requests from stakeholders assigned by the TM/SpecialistEnsure effective KPI analysis by identifying root causes, implementing and monitoring improvement plans; present results from own area of accountability to different parties within Hydrocarbon Community and BusinessProactively raise issues to be discussed with Super Users, Process Experts and Leadership Team to drive operational excellence and effective Control Framework, escalate if neededTeam support - use VMs to raise concerns and issues provide supporting documentation/information to Specialist/TM/ STM and to different stakeholders Governance and AssuranceEnsure compliance with all Global standards and streamline policies (i.e. OMP policies and IFRS standards)Provide information and explain all the concerns on the process/Control Framework to internal and external auditors including facilitation of the walk through or talk-through meetingsUnderstand and implement the corresponding financial controls associated with the process to mitigate financial reporting risksEnsure timely storage of evidence on task carried out in Global Records Management System. Business PartneringProvide information to direct stakeholders timely, accurately, and professionallyFacilitate calls in addressing own issues and other team member's non-complex issues Continuous ImprovementProcuring and maintaining sufficient depth of business knowledge in the team where this can be applied to identify errors in activities and value add. Identify and assist in developing solutions for issues identified for operating units in scope of roleApply ESSA (Eliminate, Simplify, Standardize, Automate) mindset to drive process simplification and improvementFor further information, and to apply, please visit our website via the “Apply” button below. 

Perform and support daily operations of the Hydrocarbon team specifically SOPUS Third-Party Settlements process.  Provide proactively issue resolution to support E2E process and value chain in the Hydrocarbon area. Deliver assigned activities and drive for operational excellence within the team. Principal Accountabilities and Key Challenges  Accounting and ReportingOperate complex scope in the area of Third-Party Settlements with different dimensions (ex. material & high value transactions of third-party vendors; including active participation in different business engagements; focal point roles assigned; effectively operate controls support TM/Specialist in etc.)Has a very good knowledge of the respective own sub process and use general knowledge on E2E HM/MHI Process.Give constructive input to the issue resolution of the team; take over identified actions and different types of requests from stakeholders assigned by the TM/SpecialistEnsure effective KPI analysis by identifying root causes, implementing and monitoring improvement plans; present results from own area of accountability to different parties within Hydrocarbon Community and BusinessProactively raise issues to be discussed with Super Users, Process Experts and Leadership Team to drive operational excellence and effective Control Framework, escalate if neededTeam support - use VMs to raise concerns and issues provide supporting documentation/ informationt Specialist/TM/ STM and to different stakeholders Governance and AssuranceEnsure compliance with all Global standards and streamline policies (i.e. OMP policies and IFRS standards)Provide information and explain all the concerns on the process/Control Framework to internal and external auditors including facilitation of the walkthrough or talk-through meetingsUnderstand and implement the corresponding financial controls associated with the process to mitigate financial reporting risksEnsure timely storage of evidence on task carried out in Global Records Management System. Business PartneringProvide information to direct stakeholders timely, accurately, and professionallyFacilitate calls in addressing own issues and other team member's non-complex issues Continuous ImprovementProcuring and maintaining sufficient depth of business knowledge in the team where this can be applied to identify errors in activities and value add. Identify and assist in developing solutions for issues identified for operating units in scope of roleApply ESSA (Eliminate, Simplify, Standardize, Automate) mindset to drive process simplification and improvementFor further information, and to apply, please visit our website via the “Apply” button below. 

What is expected of you:

• You will be Crafting well-architected microservice architecture, working on highly scalable backend & Infrastructure
• Developing highly available new APIs for Angkas services
• Participating in brainstorming and refining features requirements with PMs and other stakeholders
• Improving and refactoring our current codebases
• Figuring out solutions for tech challenges we face and evaluate new technologies for the platform
• Design and build the security control mechanisms that protect our services
• Design and engineer our systems to respond gracefully to both planned and unplanned events, and limit our downtime
• Engineer observability into our system to help us effectively monitor and debug real system issues when they inevitably happen

Must have:

• Experience in developing well architected APIs and microservices containerized using Docker and based on DDD (Domain Driven Design)
• Experience designing efficient persistence data layers by using RDBMS and NoSQL approach
• Experience in the use of message brokers such as Kafka, RabbitMQ
• Strong attention to detail with good analytical and problem-solving skills
• Understands the difference between a Coder and a Software Engineer.

Appreciated to have:

• Experience building, deploying, and/or operating services in cloud environments
• Experience in the programming language Go
• Experience with event driven design

Expected habits:

• Enjoy testing and braking systems, finding scaling factors and bottlenecks
• Fast learner who enjoys coding and working with the latest tech
• Able, willing and excited to work in a fast-paced collaborative scale-up environment

• Hybrid work
• Work life balance
• Full-time
• Opportunities for Career Progression
• Start-up environment
• Multi-cultural and Agile work environment
• Diversified use of technology

General Purpose: Joint Venture Accounting (JVA) in Finance Operations performs the end to end Joint Venture Accounting activity for RDS Operated and non-operated Upstream/Integrated Gas activities. The team, which is part of the Revenue Upstream organization, operates from SBO Manila and manages cash calls and joint interest billing to Joint Venture partners. Job Purpose: This role is responsible in performing day to day operational requirements for Upstream Joint Venture Accounting (JVA) Brazil for Shell Operated and Non- Operated JV assets, with the following primary accountabilities: Ensure cash calls are within the approved budget and appropriately booked in the rightful cost element,Ensuring that cash calls are received and paid within agreed terms,Proactively and reactively identify potential bank overdraft,Complete, quality and timely joint interest billing and other required reports provided to JV partners and key stakeholders,Accurate recording of non-operated venture account balances,Accurate and timely postings of required manual journal entries and ensure approval within MOA,Analysed and address aging of account reconciliation balance.Creates analytical reports to be used during Asset/Venture discussions. This position will also be responsible for effective relationships with key stakeholders within Finance Operations, Asset Finance in the Business and Controllers team to ensure that alignment of objectives, delivery of functional plan and targets are met. Principal Accountabilities: Process Manage JV Partner debtor/vendor request set-upManage Equity group change request set-up and complete Prior Period Adjustment as necessaryReview Authority for Expenditure (AFE) JV attributes prior set-up in SAPPlace AFE in suspense/un-suspenseCash call calculation and preparation of statement for sending to JV partnerPerform bank reconciliation and cash flow monitoringPrepare monthly Joint Interest Billing and other required reportsRecords NOV Joint Interest BillingManage payment processingAddress issues and errors during allocation and cutback processFocal for any issues or questions relating to Billing and Cash Call processMonthly Status of Accounts Reporting AnalysisMonthly Portfolio Analysis meeting with Team ManagerActively participate in the monthly or other relevant stakeholders meetingCompliance to internal and SOX controls. Continuous Improvement/Digitalization Identify and execute process improvements to deliver efficiency and effectiveness valueIdentify control weaknesses and recommend appropriate changesSuccessful execution of process streamlining with continuous improvement mindsetIdentify digitalization or automation initiatives to deliver more effective and efficient process Values Maintain an office environment supportive of diversity and inclusivenessEnterprise first behaviourBusiness Acumen Job Knowledge, Skills & Experience: Qualifications Degree/qualifications in Accounting/Finance preferred.3-5 plus years work experience in related accounting processesSound understanding of Credit Management and Joint Venture Accounting process.Must have experience in a multi-national company – preferably in Shared Services environment.Exhibits excellent English communications skills (written and oral).Language Proficiency Level: C1 (specify language requirement by country).Good knowledge of controls framework.Ability to work under high pressure an in a rapidly changing environment.SAP and Microsoft office skill set are necessary, preferably advanced excelAmendable to work on a hybrid work setup (2 days work on-site & 3 days WFH). Shift: 3:00 PM to 12:00 AMMust be willing to work on a contract of 6 months. Key Competencies Accounting and Reporting- SkillBusiness Partnering – SkillFinance Input to Joint Ventures - SkillGovernance and Assurance - SkillCommercial Mind-set – SkillNegotiation- Skill Leadership Competencies Delivers ResultsMotivates, Coaches & DevelopsDisplays Personal EffectivenessDemonstrates CourageValues DifferencesChampions Customer Focus For further information, and to apply, please visit our website via the “Apply” button below.

Being part of a team of Trading & Supply Credit Analysts, who undertake all regular (often daily) Credit Activities primarily in support of all T&S entities, including: Insurance Management activities from the SEE Sales Offices (i.e. Italy and Spain), specifically in receiving and processing of Credit Limit requests from the Sales Team, communication of the outcome and a possible negotiation, and other Controls monitoring and reporting actions. Credit Re-Assessments and ad hoc credit assessment requests, specifically performing robust quantitative and qualitative analysis of the counterparties Shell trades with to confirm and recommend Credit Ratings, Credit Limits and terms. Regular Credit Operations, specifically system updates and Credit Advice. Operations are an important part of the Trading & Supply Credit function requiring specialist, fast and dependable service to avoid downside risk, support the deal lifecycle and ensure it operates within the Credit control framework. This team will become the future fourth office, which will be part of the Global Credit Underwriting & Operations Team (Houston, London, Singapore and Manila) and one of four global teams in the Global Trading & Supply organisation that is focused on instilling operational excellence. This role encompasses a wide range of tasks and covers the majority of business lines with which Shell is involved in e.g. Crude & Products, Gas & Power, Marine etc. It therefore offers real variety and an opportunity to impact commercial outcomes. We are seeking an individual to join the team that can think creatively, has a passion to understand and critically assess the businesses with which Shell trades with through an understanding of the macro environment and is ready to bring ideas for continuous improvement. Accountabilities Act as the day-to-day interface with the Global Trading Credit team, commercial and financial stakeholders to support and advise on the Credit Risk posed by counterparties delivered through the Credit Assessment process and performing Operational tasks relevant to the Trading & Supply Credit function. Tasks will include but not be limited to: Perform insurance management activities for the Italian and Spain Sales Office Portfolio which includes: Receiving and processing of daily Credit Limit requests (both new and existing - for increase) in Atradius and COFACE platformsCommunicating the outcome/ result of application requests to the Sales Team; and endorsing for required approvals based on the latest Credit Strategy MatrixLiaising and/or requesting for additional investigation with the Insurance Provider (e.g. reasons for rejection; and other potential considerations to grant the requested coverage)Managing the database for the daily requests ensuring all applications are encoded and current status of approvals are reflectedProviding of support in managing the collateral database, ensuring that collateral details are reflected in the systemsReconciling of insurance cover information between platform-generated reports and our systemsConverting of insurance covers in Atradius from indication to credit limit based on the weekly active contracts list; update and/or set up account in the systems as required.Submitting of Binding contracts, including request and verification of data, collection of needed information, and preparation of contract for credit lines that are due for withdrawal or reduction by AtradiusAttending of weekly Credit Committees to raise and to escalate issues and concerns related to insurance activitiesManaging the professional relationship with the stakeholders; acting as a liaison between Commercial/ UW teams and Sales Office as the case may beOther Ad Hoc Activities: Preparation of standard reports and KPIs (Daily, weekly, monthly), Portfolio Reviews, Monthly tracing of invoice to transactions, Preparation of quarterly Turnover Declaration, Submission of claims, and Answer insurance-related questions that may be inquired by stakeholders Perform ongoing (often daily) Credit Operational activities which include but not limited to: Effective operation of regular data integrity control, which aligns all system data with the relevant credit data, approved within each credit assessment.Contracting matters – ad hoc queries on contracts including liaison with Relevant Credit Managers.Support the Commercial Business - Provide interpretation of credit policy and guide the businesses on the principles of sound credit management. Keep up-to-date on issues within the businesses by having close relationships with the sales managers and reading information from industry sources. Coaching more junior members of the team and helping support our colleagues across all STn Offices. Dimensions The Shell Trading Network is fast moving and growing rapidly. The Trading & Supply business is becoming increasingly complex with a changing macro-environment and with a shift in global supply-demand Shell Trading & Supply is seeking to do business in riskier Emerging Market countries and with entities that have questionable Credit Quality. This coupled with a generally Credit adverse macro environment makes it increasingly important that we review counterparties with a critical eye and provide robust and thorough Credit Assessments to justify decisions made. Transactions being entered into are also of increasing number, complexity and tenor. The recent past has seen a strong rise in the number of derivative transactions. Furthermore, asset based trading strategies are also growing strongly, employing more working capital and introducing increased levels of risk and resource consumption. All of which lead to the need for strong controls and an Operations team that is resilient, nimble and detail oriented Special Challenges This role creates the opportunity to further define the Global Trading Credit Organisation particularly in the new Trading & Supply world while we look to continually innovate and define best credit solutions to support the dynamic and fast-paced Trading and Supply businessMaintain good, long-term relationships with counter-parties and other external financial institutions to ensure Shell Trading maintains the right external image and engagements with these bodies’ results in positive outcomes.Willingness to learn or currently have ability to navigate through various end use trading systemsDemonstrate a firm grasp of the key commercial considerations, as well as an ability to weigh up and decide on the risks of each activity. The ability to know when to escalate is essential.Keep connected with the other teams within Credit, KYC and Trade Finance in all three core locations, to ensure the team understands emerging challenges the location-based teams are facing and can re-prioritize effort as required.Give enthusiastic and vocal support to the Global Trading Credit organisational changes, the benefits of which will in many cases be felt in the longer term, while continuing to meet the ongoing needs to the global Trading and Supply businesses in the immediate term.Maintain the ability, notwithstanding the transition to a global organisation, to respond immediately and decisively in the event of the "known unknowns" in the external environment. There will inevitably be peaks and troughs in the workload over the course of the year.Work effectively with other parts of finance, especially the Trading and Supply receivables team to demonstrate end to end knowledge. Experiences & Qualifications Ideally, would have relevant finance experience with specific focus in Credit or prior work experience in the corporate sector, especially within a Trading or Credit team.Strong financial acumen - comfortable working with and assessing counterparties Financials i.e. Income statement, Balance Sheet and cash Flow StatementStrong commercial understanding, especially the ability to balance speed, cost benefit and long-term relationship managementClear attention to detail and passion for continued learning is essential so as to support the Credit Assessment process and provide critical analysis on the Shell Trading & Supply customers.The ability to communicate complicated ideas in a clear and uncomplicated fashion.Remain open to different perspectives (i.e. from other businesses & locations) and be able to switch priorities at short notice.The ability to work under pressure, working to tight deadlines and juggling a number of different items.Demonstrate ability to coach junior team members and take ownership and deliver on specific projects.Experience in working in a global organisation and in a virtual working environment For further information, and to apply, please visit our website via the “Apply” button below.

Job Purpose: The primary responsibilities of the Compliance Specialist roles are as follows; Delivery of planned tests within the agreed Collective Due Date (if the evidence is made available by the control operator on the Collective agreed Test Date);Propose recommendations with the objective of improving the test script and / or processes within the control which could result in more effective and efficient control process;Update of Collective with the Test Resu