You'll be joining the team in Corporate Operations that develops our Digital Workflow Processes platform (Flowable) which supports the efficient execution of our corporate processes. As an Application Engineer, you'll be part of an international team, taking ownership and full responsibility for the design and implementation of our Workflow platform and its related applications. The team is also exploring different areas where we can leverage its skills in developing custom solutions to other platforms within our division - such as the development and integration of Java based line of business applications via SAP Business Technology Platform (BTP).

Your key tasks

Setup, maintain, and enhance the platform for use within the Avaloq system (managing different environments, setting up third-party integrations, release management, etc)

Design, build, maintain, and document new and migrated applications in our Flowable platform

• Plan for, and implement the digitalization of our internal processes by using the Java based workflow automation framework Flowable
• Explore, propose, and implement enhancements to further improve the out-of-the-box features of the Flowable platform
• Apply Software Development best practices, including unit testing, version control, continuous integration and design patterns
• Drive the overall architecture and design of cross technology workflow orchestration

• To collaborate with the Laboratory Operations Manager in planning and pursuing capacity and technical capability development, quality, efficiency and sustainability of the Chemical Laboratories.

• Responsible in controlling and organizing the day-to-day technical operations of the AFL and EHS   chemical testing laboratories and ensuring compliance of technical implementation activities and procedures to ISO 9001, ISO/IEC Guide 17025 requirements, and global system requirements.
• Controls the selection, hiring, development of people as well as the implementation of disciplinary actions including terminations based on performance and competence vis-à-vis business needs.
• Ensures that Lab personnel undergo and pass proficiency testing to ensure the quality of work results.
• Effectively manages the utilization of laboratory resources including monitoring of equipment efficiency and laboratory analyst effectiveness
• Develops and recommends new testing services.
• Reviews new test procedures, manages the method development of new services, and recommends costing as inputs to sales, marketing and business development.
• Collaborates with the Sales and Development Team in customer discussion of new testing capabilities and other technical related concerns.
• Oversees all technical chemical laboratory activities and operations in accordance with the company policies and procedures and other international standards to which SGS subscribes.
• Work with Operations Executive/Junior Operations Executive/Technical Operations Assistant to ensure the operational requirements and performance targets of the chemical testing laboratories are achieved through proper manpower planning, work distribution, performance monitoring and reporting.
  • Prepares reports on the chemical laboratories compliance to quality plan requirements, technical capability development progress and other operational reports such as instrument utilization, learning and development needs, and other parameters in accordance to the technical operations objectives.
• Reviews technical reports or other technical documents related to quality and safety of the laboratory.
• Performs various administrative duties such as but not limited to work distribution, staff performance monitoring including giving of feedback to ensure they meet performance standards, providing training and/or disciplining staff when necessary.
• Ensures compliance to the Group and national policies including but not limited to the maintenance of the Quality Management System
• Operating to the highest standards of ethics, in accordance with the SGS Code of Integrity.
• Operate in liaison with business management and operations support team in the resolution of business development & operational matters which impact delivery of service to the customer
• Design and implement business & operational solutions such as new tests or laboratory services to support AFL - EHS business strategies and/or directives.
• Provide technical assistance to business teams on specific testing services and queries.
• Performs other related duties as may be assigned by the Laboratory Operations Manager either in support of departmental goal or for his/her personal or professional training, education or development as programmed by his/her immediate superior.

The Accountant Operations deals with accounting related transactions such as recording of invoices and accruals, processing payments and generation of financial reports.

Your key tasks 

• Process timely and posting of invoices. Ensure completeness of invoices and supporting documents. Perform 3-way/2-way match before posting of invoice. 
• Process travel related expenses of the employee and ensure the accuracy of the posting and clearing. 
• Coordinate, escalate and tract issues of the invoices on a timely basis. 
• Prepare and process payment runs, including electronic fund transfers (EFTs), Manual payment or other payment methods, as required. Ensure payments are process in accordance with the payment terms and company policies. Reconcile payment batches and resolve any payment discrepancies or errors. 
• Other related duties as assigned. 

As a Network Engineer within our team, you will play a pivotal role in designing, implementing, and maintaining robust and secure network infrastructures on cloud platforms such as AWS, GCP, OCI, and Azure. If you possess a passion for cloud networking, are excited about leveraging infrastructure as code, and have a track record of delivering innovative solutions, we encourage you to apply for this Network Engineer position. Join our dynamic team and contribute to the advancement of our cloud-based network infrastructure capabilities.

Your key tasks

• Utilize a profound grasp of network technologies and principles, encompassing routing, switching, firewalls, as well as network monitoring and management. Additionally, proficiently design, assess, and enhance enterprise network architectures across leading cloud platforms like AWS, Google Cloud, Oracle Cloud and Microsoft Azure
• Maintain the overall infrastructure (Physical and cloud).
• Implement and maintain network security measures, including firewalls,  IDS, IPS, DDoS and VPNs, to safeguard sensitive data and maintain compliance.
• Maintain the infrastructure, planning and perform software upgrade and hardware refresh.
• Troubleshoot network-related issues and outages, both in the cloud and traditional network environments, utilizing knowledge of routers/switches, proxy, loadbalancers and firewalls.
• Optimize network performance by monitoring, analyzing, and fine-tuning network configurations and protocols.
• Collaborate with DevOps teams to integrate network requirements into continuous integration and continuous deployment (CI/CD) pipelines.
• Stay current with industry trends, best practices, and emerging technologies to provide innovative solutions to network challenges.

The Client Care CX Team aims to empower the Client Care organization to sustainably reduce clients’ effort with fast, easy and effective service models and resolution. This team works with the different function leads of Client Care.

The CX Analyst is an individual contributor responsible for supporting the Client Care CX bodies of work. This role requires financial, operations, CX Center of Excellence, or contact center background.  The candidate must demonstrate capabilities to solve complex problems and take a broad perspective to identify innovative solutions. This role serves as a technical/functional specialist and works independently with guidance only in the most complex situations. 

The role requires a keen insight into Client Experience data, best practices, and calls for project management skills, collaboration and partnership with business leadership across Client Care.

• Partnering with the Client Care leadership, Technology, and survey vendor to support Client Experience NPS survey initiatives.
• Leverage Data Analytics to provide actionable insights in improving NPS survey management and survey returns
• Strong Project Management skills to manage issues, and lead process improvements
• Executive communication that is able to tell a compelling story about the state of Client Experience surveys

This position is to be based in Pasay City, Philippines and may or may not present relocation or sponsorship assistance.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office two days a week, Tuesdays and Wednesdays with a general guidepost of being in the office 50% of the time based on business needs.

The HR Operations Analyst will be responsible for managing and executing various HR processes to support, standardize and strengthen the Reinsurance and Investments segments, and ensure they are aligned with the long-term goals of the HR team.  The Operations Analyst will interface as required to support Head of HR, the segments’ HRBPs and the People Operations team and other Arch Capital Group’s HR COEs ensuring that Arch Reinsurance and Investments are appropriately represented on Group initiatives and programs involving HRIS or other platforms.

Strategic Analytics is a dynamic, growing team at Arch.  The team develops innovative predictive models and analytical tools to improve profitability and growth.  This position will support the technical implementation of predictive models and analytical tools of the Strategic Analytics team.  The position requires strong Python and SQL experience, as well as monitoring and maintence support experience.  The role is for an individual who is open to exploring and implementing new technology in Azure and Databricks, as the team is dynamic and the technology needs and requirements are fluid and will evolve over time.

• Develop and maintain Databricks Notebooks and Azure Data Factory Pipelines
• Develop libraries using Python
• Develop batch data workflows for analytics-driven solutions
• Build analytical tools and expand capabilities to improve monitoring of predictive model applications and processes
• Use SQL, Python and Snowflake to explore and understand underlying data, and suggest improvements for monitoring, performance, and best practice
• Document technical workflows and monitoring processes
• Collaborate with project stakeholders and other developers
• Code deployment using GitHub
• Contribute and enforce evolving best standards and practices

As a member of Network Operations L1 Support team, the Network Operations Lead has the primary responsibility for monitoring the Corporate Visa Networks and providing first level response to assist in the mitigation or elimination of issues affecting network connectivity and impacting our clients or the Visa brand. The preferred candidate will need to possess strong technical and analytical abilities, to effectively monitor and support network connectivity on critical systems, resolve a high number of reported issues without need for escalation or assistance. Should possess the ability to multi-task in a fast-paced environment and often act as the first point of contact with Visa customers. 

Essential Functions

• Track, update and resolve all assigned incidents, changes, and problem tickets via the Ask Now management system, ensuring that documentation is thorough, accurate and meets a standard of high quality.

• Proactively monitor, recognize, analyze, isolate and resolve documented hardware and software problems utilizing a variety of hardware and software testing tools and techniques.

• Properly escalate incidents in a timely manner per support guidelines and procedures.

• Liaise with L2 support groups and development groups to collaborate on the resolution of incidents and problems.

• Follow documented support procedures, managing each issue through resolution or turnover to maintain established service levels.

• Act as the support advocacy for Visa clients, who are comprised of consumers, businesses, financial institutions, internal groups, and governments worldwide.

• Gather pertinent information and work with our clients to isolate and resolve most events without need for assistance.

• Develop, edit, and distribute effective internal and external communications in a timely and accurate manner, per documented processes.

• Maintain technical skills through participation in ongoing and consistent training.

• Support project schedules and change management.

• Responsible for internal and external communication of issues to management and other internal support groups.

• Internal and External Bridge Stewardship in support of the timely resolution of internal and client facing issues.

• Provide technical training for Network Support staff.

• Create Network specific knowledge base articles.

• Network troubleshooting playbooks

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

● Maintain and optimize day-to-day operational processes
● Management of inventory
● Management of databases used by the operations team and the customer service team
● Documentation and tracking of all current and past promotions
● Documentation and tracking of all procurements, disbursements, expenses for accounting purposes
● Support the Customer Service team with any relevant investigations or escalations as needed
● Support team KPIs
● Assist in the preparation of reports to internal teams as required
● Assist with any other ad-hoc operational tasks as required
● Track and report progress of activities against deadlines

As the Operations Manager you will play a pivotal role in assisting the Director of Operations in overseeing the day-to-day operations and streamlining internal operations, from attendance tracking to interview coordination.  By taking charge of these critical responsibilities, you’ll enable the COO to focus on strategic endeavors. The Operations Manager ensures the organization’s operations run smoothly and on time. They work with core operations, people management and in company strategy. They are responsible for engaging and developing the members of the teams that they manage.

Responsibilities

• Provide comprehensive support for overall operations, actions as a key liaison between Legal Soft and the client
• Uphold accountability for Virtual Assistants' performance, managing Virtual Assistants' time-off requests, attendance and enhancing overall productivity
• Contribute to the retention of Virtual Assistants' talent by monitoring morale and working with both Legal Soft and our clients to ensure their satisfaction
• Work closely with internal HR and COO to identify custom training for the client. Including platform usage, internal onboarding protocol, etc.
• Boost virtual assistant performance
• Document and report staff concerns, facilitating amicable resolutions benefiting both the staff and the firm
• Ensuring team members have the necessary resources to perform their roles effectively
• Collaborate with the Director of Operations to identify inefficiencies in workflows
• Develop and implement process improvements to enhance productivity and efficiency
• Coordinate with the Virtual Assistants, providing support, guidance, and ensuring they adhere to firm policies and procedures
• Assist in tracking overall VA morale and identify staff at risk, coordinate with Team Leads and the client to best retain if situation warrants
• Maintain accurate records of operations, prepare reports, and generate metrics to monitor and evaluate team performance.
• Support in interviewing, training, onboarding and offboarding of new team members, ensuring they are equipped with the knowledge and tools necessary to succeed in their respective roles.

• Previous experience as an Operations Manager or in a similar role

• Good knowledge of operations management
• Experience with forecasting models
• Experience with databases and project management software
• The ability to interpret financial data and allocate budgets
• Exceptional communication skills
• BSc in Business Management or similar field - nice to have
• Excellent skills in reporting and using Excel sheets
• Must be willing to work during Pacific Time (Local California Time). This is during the Graveyard shift in Manila Time.
• With own Laptop or Desktop (8GB RAM, Core i5 or above) with an internet connection of at least 10mbps

Soft Skills Required:

• Excellent leadership skills
• Good at problem solving
• Strong attention to detail
• Collaborate well with others
• Focused on continuous improvement for the business and personal growth
• Excellent critical thinking and decision making skills.
• Strong time management skills

Hold on tight, because we're about to unveil an extraordinary line up of benefits that will revolutionize your work experience! As a valued member of our team, you can expect:

1. Competitive Compensation: Earn a salary rate of US $7-8 per hour for a full-time commitment of 40 hours per week. We believe in recognizing and valuing your contributions, ensuring you're rewarded for your hard work.
2. Thriving Towards Retirement: Build a secure future with our retirement plan, ensuring you're well-prepared to embark on your next chapter when the time comes.
3. Health Guardian: Your well-being is our top priority. Enjoy comprehensive health insurance coverage, providing you with peace of mind and access to top-notch medical in your country.
4. Supercharged Wi-Fi Connectivity: Stay connected and productive with a $25 monthly subsidy towards your home Wi-Fi to power through your tasks with lightning speed and efficiency.
5. Unleash Your Wanderlust: Take advantage of our generous paid time off (PTO) and paid sick leave policies. Whether it's exploring new destinations or taking a well-deserved break, we've got you covered, ensuring you can recharge and return refreshed.
6. Celebrate Your Success: Prepare for an unforgettable anniversary recognition program that celebrates your commitment and accomplishments. Experience the thrill of being acknowledged with special rewards and heartfelt gratitude for your dedication.
7. Performance Bonuses: Our company offers performance incentives to recognize and reward exceptional contributions, motivating employees to achieve their fullest potential and drive overall organizational success.

Join our dynamic team and embark on an exhilarating journey where your personal and professional growth is nurtured. We're here to empower you with a remarkable suite of benefits that will elevate your experience and propel you towards unparalleled success. Get ready to thrive in an environment that values your well-being and rewards your hard work!

IMPORTANT: PLEASE SUBMIT YOUR RESUME & AUDIO IN ENGLISH.