ABOUT AVID

Avid makes technology and collaborative tools so creators can entertain, inform, educate and enlighten the world. Our customers are the visionaries behind the most inspiring feature films, television programs, news broadcasts, televised sporting events, music recording and live concerts.

To learn how Avid powers greater creators or for more information, visit www.avid.com.

JOB SUMMARY

Avid Technical Support is responsible for the provision of high quality technical and operational support for our software and solutions. Avid has a product range from low-end host based to high-end infrastructure solutions, including dedicated mixing surfaces, video editing, music production, post production, and broadcast news.

Working in association with our Technical Marketing and worldwide Support and Engineering/Testing Team, Resellers as well as Avid’s (international) Support, the individual will be responsible for ensuring consistency of support standards throughout the territory to assigned customer bases.
RESPONSIBILITIES AND DUTIES

    Provides expert technical support on products throughout the customers Avid workflow, including editing, storage, asset management, cloud-based solutions, and news production
    Work within a global support team covering 24x7x365 operations
    Able to write effective handoff from shift-to-shift for support issues
    Provides proactive patch/upgrade planning including version compatibility
    Provides best practice recommendations and guidance on new implementations and support optimization
    Provides direct access to Avid Engineering, Product Management, Professional Services, and subject matter experts
    Reviews weekly case backlog reports and provides prioritization to Avid on customers behalf
    Creates and manages support cases in Avid’s case management system as appropriate
    Provides input to Product Management teams related to customer requirements
    Reports and tracks bugs related to software and/or hardware at Avid customer sites
    Reproduces and logs bugs as required
    Engages additional specialized Avid resources such as Licensing support when needed
    Follows up on customer issues with appropriate Avid internal groups
    Liaises with appropriate Avid management on a periodic basis to ensure visibility
    Adheres to Avid’s relevant contractual SLAs (Service Level Agreements)
    Support and troubleshoot systems and application issues hosted in Cloud Platforms
    Utilize a broad range of skills with for multiple roles and responsibilities.
    Work with Development and Operations teams to address any issues escalated to Cloud Platforms
    Work intimately with peers, other groups, and vendors to complete projects and maintain the environment
    Manage the transition of technology initiatives from inception to production status
    Management of operations including documentation, transitional technical support, systems analysis, IT training and operational support of implemented technologies
    Communicate technical information to non-technical personnel effectively
    Create up to date utilization reports for monitoring the various environments

SKILLS

    You have experience in providing high end technical support to complex technology solutions.
    You are a mature technology professional with exemplary judgment and business acumen.
    You will own customer issues, from start to finish.
    You are a keen problem solver, excelling at figuring out logic puzzles with a unique ability to think on your feet.
    You are self-starter who is comfortable with taking the initiative.
    Sometimes you will not know the right answer, but you are the kind of person who is always up for the challenge.
    You will rely on your resources and your team and quickly research a response.

QUALIFICATIONS

    BA (Hons) or BSc in relevant degree such as Media, Electronics, Computing, or relevant field.

    A minimum of three years of relevant experience, providing high end technical support to complex technology solutions.

    Knowledge about network architecture, IT and troubleshooting required.
    Linux-based operating systems administration with focus on security, automation, tuning, optimization, and standardization of new and deployed applications.
    General knowledge of cloud concepts and architecture, serverless machines, containers, etc. is highly desirable but not required.
    Exposure to or some experience with the following: HTML, CSS, MYSQL highly desirable
    Diagram and Document all changes made throughout change and configuration process
    Existing knowledge/user experience with Avid’s Video Editing systems, Cloud solutions, Storage, Asset Management, post-production workflows, terminology, and equipment a plus
    Knowledge of Virtualization Architecture and troubleshooting is a plus.
    Fluency in English; second language is a plus

Avid is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

#LI-Hybrid

#LI-MP1

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

As a Customer & Operations Support Representative, you will play a vital role in ensuring that customers have a seamless experience with the platform. You will be the first point of contact for the clients, addressing their inquiries, resolving issues, and providing guidance to maximize their utilization of the software. Your passion for customer satisfaction and dedication to problem-solving will be crucial in helping the company achieve its mission.  

Responsibilities

• Customer Support: Serve as the primary point of contact for customers, offering voice-based customer support via phone calls and other communication channels.
• Operations Support:  Assist in various operational tasks related to the deployment and maintenance of software solutions.
• Client Support: Act as a trusted source for clients, addressing their questions, concerns, and technical issues related to the software.
• Email and Intercom Management: Efficiently manage email correspondence and inquiries from clients. Additionally, you will be responsible for handling client interactions through the Intercom platform, providing timely responses and solutions.
• Account Management: manage and support independent pharmacy accounts by building strong relationships with these clients and understanding their unique needs and challenges.
• Client Onboarding: Collaborate with the onboarding team to assist in the successful integration of new clients onto the platform

• Experience with SaaS Companies: Previous experience working with Software as a Service (SaaS) companies is highly desirable. Familiarity with SaaS products and their implementation can greatly assist in supporting that clients effectively.
• Rigorous Documentation: Strong documentation skills are crucial to maintain accurate records of customer interactions, issues, and resolutions. This attention to detail helps in tracking and improving that support processes.
• HubSpot Experience: Proficiency in using HubSpot or similar customer relationship management (CRM) software is a plus. Experience with HubSpot can enhance ythat ability to manage customer relationships and optimize engagement.
• Effective Communication: You should excel in promptly addressing customer concerns and directing them to the appropriate channels for resolution. Timely and efficient communication is essential for client satisfaction.
• Optimizing Client Engagements: Demonstrated ability to enhance customer interactions and engagement. You should be skilled in identifying opportunities to provide additional value to clients, helping to optimize their experience with that platform.
• Lead Conversion: If you have a track record of successfully converting leads into sales or upselling products and services, it would be a valuable asset. Your ability to understand customer needs and promote solutions can contribute to that growth.
  

Unique Tools and Equipment Used by a Customer Support Representative 

• HubSpot
• Stripe
• Intercom
• Keni
• Jira 

Full-remote work, competitive salary, flexible shift.

LOOKING FOR FILIPINOS CURRENTLY RESIDING IN THE PHILIPPINES!!!

Working Hours : Monday - Friday, 9:00am - 6:00pm, EST/ 10:00pm - 7:00am, PHT

Salary Range : 800-1500 USD

Duties and Responsibilities: 

• Oversee the day-to-day operations of properties, including maintenance, repairs, and renovations 
• Identify, bid, and oversee local vendors and contractors to perform all required maintenance and renovations 
• Manage the budget for each property and ensure expenses are within budget
• Maintain accurate and up-to-date records of property maintenance, repairs, and expenses 
• Develop and maintain relationships with tenants and address their concerns in a timely and professional manner 
• Ensure compliance with all local, state, and federal regulations related to property management 
• Create and drive a leasing strategy to attract and retain tenants at the property – as a flex property with local tenants, leasing and management go hand-in-hand 
• Ensure a process for marketing to tenants, fielding incoming requests from prospective tenants, getting them to tour available space and ultimately following up to ensure leases and sent and executed as necessary 

• Bachelor's degree in Business, Real Estate, or a related field 
• 3+ years of experience in real estate as a property manager (remote experience preferred) 
• Some demonstrated experience leasing spaces to tenants and marketing capabilities 
• Experience dealing with tenants, attracting prospective tenants 
• Experience with marketing, building landing page websites, social media, and SEO to increase tenant leads and ultimately attract and lease to more tenants 
• Strong understanding of property management principles, policies, and procedures
• Excellent communication and customer service skills 
• Strong problem-solving skills and attention to detail 
• Ability to work independently and as part of a team 
• Familiarity with property management software and tools 
• Familiarity with website building, social media, and creative tool

This is a very good opportunity for someone to join a growing global trend in software, an exponentially growing company; a management team that is driven, ambitious, and fun-loving.

Our client is an innovative Australian construction detailing firm with 30+ years of experience. They offer services like reinforcement scheduling, marking plans, and pre-fabricated designs, working with top suppliers. Their efficient RFI process saves clients time on-site.

Duties and Responsibilities:

• Manage the existing PH team and be ready to grow and train the newcomers
• Provide leadership and strategic direction to the Philippines office, ensuring alignment with the company's goals and objectives.
• Oversee all team members, including Rebar/Reinforcement Detailers, and provide guidance, mentoring, and support for their professional growth.
• Monitoring the payroll and leave credits
• Can demonstrate high emotional intelligence and implement efficiencies to lessen unnecessary Ots
• Oversee all team members, including Rebar/Reinforcement Detailers, and provide guidance, mentoring, and support for their professional growth.
• Manage and optimize operational processes to ensure efficiency and quality in project delivery.
• Collaborate with the executive team to develop and implement business strategies for growth and expansion in the Philippines.
• Ensure compliance with local regulations, industry standards, and company policies.
• Monitor and report on key performance indicators (KPIs) to assess the health and performance of the Philippines office.
• Foster a positive and collaborative work environment that promotes teamwork and innovation.
• Develop and manage budgets, financial forecasts, and resource allocation for the Philippines office.

• Bachelor's degree in business management, engineering, or a related field (advanced degree preferred).
• Proven leadership experience in a managerial or executive role.
• Excellent communication, negotiation, and interpersonal skills.
• Results-driven mindset with a focus on achieving business objectives.
• Exceptional problem-solving and decision-making abilities.
• Ability to adapt to a dynamic and fast-paced work environment.
• Strong strategic planning and organizational skills.
• Experience in using Bluebeam or Tekla Software

 EXUS is an enterprise software company, founded in 1989 with the vision to simplify risk management software. EXUS launched its Financial Suite (EFS) in 2003 to support financial entities worldwide to improve their results. Today, our EXUS Financial Suite (EFS) is trusted by risk professionals in more than 32 countries worldwide (MENA, EU, SEA). Two of our clients in SEA are major banks in the Philippines. We introduce simplicity and intelligence in their business processes through technology, improving their collections performance.

Our people constitute the source of inspiration that drives us forward and helps us fulfill our purpose of being role models for a better world.
This is your chance to be part of a highly motivated, diverse, and multidisciplinary team, which embraces breakthrough thinking and technology to create software that serves people. We offer a creative, fun, and above all, inspiring working environment that fosters team spirit and promotes the greater good. We are positive and eager to learn and explore. We are committed to our vision.

Our shared Values:

• We are transparent and direct
• We are positive and fun, never cynical or sarcastic
• We are eager to learn and explore
• We put the greater good first
• We are frugal and we do not waste resources
• We are fanatically disciplined, we deliver on our promises

We are EXUS! Are you?

We are currently looking for a driven Business Operations Support Officer to join us remotely and contribute to the day-to-day operations of the company and create a working environment in which people thrive.

Role's Responsibilities

• Provide administrative support including booking business trips, company calendar, organizing of events, and general administration (mailing, filing, etc.)
• Procurement activities
• Establish and maintain relationships with all internal and external stakeholders
• Identify and implement continuous improvement  of Administrative Operations processes
  

• Bachelor’s degree in Business Administration or a technical field (IT, Engineering, etc...)
• MSc in Business Administration will be considered a plus
• 5-7 years of working experience in a relevant position
• Proficient in using business software and tools
• Strong analytical and problem-solving skills
• Demonstrated skill in enhancing operational efficiency
• Excellent written and verbal communication skills in English
• Strong organizational skills
• Detail-oriented mindset
• Ability to establish positive working relationships within a dynamic, international remote environment

• Competitive salary
• Friendly, pleasant, and creative working environment
• Remote Working
• Development Opportunities
• Private Health Insurance Allowance

We are seeking a talented and experienced Shopify and Webflow Developer to join our dynamic team. As a key member of our development team, you will play a crucial role in creating and maintaining e-commerce websites on the Shopify platform and dynamic, visually appealing websites using Webflow. The ideal candidate is passionate about web development, has a strong understanding of e-commerce, and possesses the technical skills to bring creative visions to life.

Responsibilities

• Shopify Development:
• Design, develop, and maintain Shopify e-commerce websites.
• Strong understanding and familiarity of Shopify Liquid Template Language.
• Customize Shopify themes to meet specific client requirements.
• Implement and optimize Shopify Plus features for enterprise-level clients.
• Strong understanding of third-party apps and integrations within Shopify to accomplish business goals.
• Ensure websites are responsive, fast, and provide an optimal user experience.
• Webflow Development:
• Design and build visually stunning and interactive websites using Webflow.
• Implement responsive designs for a seamless user experience across devices.
• Collaborate with designers to translate visual concepts into functional websites.
• Utilize Webflow CMS for content management and dynamic content updates.
• Stay current with Webflow updates and industry best practices.

• Bachelor's degree in Computer Science, Web Development, or a related field.

• Minimum of 5 years of hands-on experience with Webflow and Shopify development.
• Proficient in HTML, CSS, JavaScript, and Liquid for Shopify.
• Strong understanding of e-commerce best practices and principles.
• Proven track record of delivering successful and scalable web solutions.
• Experience with third-party integrations, APIs, and data management.
• Familiarity with web accessibility standards and SEO best practices.
• Excellent problem-solving skills and attention to detail.
• Effective communication skills and the ability to work collaboratively in a team environment.

Fully remote work, competitive salary, fixed shift

LOOKING FOR FILIPINO TALENT and PHILIPPINE-BASED CANDIDATES ONLY!!!

Job Title: Sales Operations Specialist

Working Hours: Full-Time; Monday-Friday, 9 am-6 pm (PST)

Salary Range: $800-$1,000/ month

Note: Please avoid submitting multiple applications, you may request assistance to be re-profiled for a different opening. If you have an ongoing application, please ask for updates from the team handling your application.

Responsibilities

● Directly report to Head of Operations

● Update sales records appropriately

● Audit sales data input by design consultants (Sales Staff)

● Ownership and management of Sales Staff reporting and accuracy

● Support Sales Staff through product backorder reporting

● Collaborate on the sales process and implement changes

● Help with the development of training programs and documentation

● Organizing and maintaining sales collateral for sales reps

● Data entry and reporting in Google Sheets and Excel

● Lead management and process adherence management

● Ensuring people are consistently following the processes to drive the business

● Support the Head of Operations in all things sales

● Ownership and management of corporate process documentation

Requirements

● 2+ years of experience in sales operations or a related field.

● Eagerness to learn and grow

● Strong written and verbal communication skills.

● Proficient in using Zoho CRM, Zapier, Google Sheets, Excel, and Chat GPT

● Ability to follow instructions, but also question if there is a better way to do things

● Ability to own tasks without being micro-managed and collaborate with other team members

● Strong analytical and problem-solving skills.

● Excellent organizational and time management skills.

● Ability to work well in a fast-paced and dynamic environment.

● Experience with sales forecasting and pipeline management.

• Daily monitoring of IBM Tickets related to APIC 
• L1 support for APIC Issues 
• Deploy IBM APIconnect Software using Kubernetes 
• Manage and Maintain IBM Apiconnect Software 
• Manage IBM Cloud Platform and Services 
• Creating Ubuntu Server environment using VMware ESXi 
• Manage and Maintain IBM Servers in Vitro Data Center 
• Manage VM ESXi Servers 
• Deploy IBM Application using Red Hat Openshift and Kubernetes 
• Experience with Containerization using Docker, OCP, and Kubernetes 
• Applying the Agile and DevOps Methodology. Acting as DevOps Engineer 
• To support the successful deployment, maintenance, development, integration, and use of the infrastructure environment and its services  
• Provides input into and supports the execution of operations management, service management, environment management, security, and project management methodologies & processes, incident and change control processes, release management, testing, documentation development and maintenance, monitoring, data management, environment maintenance, solution enhancements, and solution development.  
• Identifies, understands, and plans for organizational and human impacts of systems, and ensures business requirements are properly documented and integrated with existing processes, services, solutions, and skill sets.  
• Develops, documents, and revises environment or solution operations procedures, tests, and quality standards and functions.  
• Creates and updates communications and incident management activities to streamline ticket resolution.  

• Assists or leads the troubleshooting and resolution of issues, such as application, data synchronization, system integration, and performance incidents.  

• Bachelor's degree in computer science or engineering.  
• Ability to understand and successfully employ networking, storage, operating system virtualization, and integration solutions and services, and utilize appropriate environments (e.g. Test, Staging, and Production) in support of assigned responsibilities.  
• Ability to resolve technical problems and innovate more efficient use of IT resources.  
• Knowledgeable in Kubernetes and Docker is a must 
• Experience with AWS and on prem Virtualization 
• Hybrid work Set-up  

 EXUS is an enterprise software company, founded in 1989 with the vision to simplify risk management software. EXUS launched its Financial Suite (EFS) in 2003 to support financial entities worldwide to improve their results. Today, our EXUS Financial Suite (EFS) is trusted by risk professionals in more than 32 countries worldwide (MENA, EU, SEA). Two of our clients in SEA are major banks in the Philippines. We introduce simplicity and intelligence in their business processes through technology, improving their collections performance.

Our people constitute the source of inspiration that drives us forward and helps us fulfill our purpose of being role models for a better world.
This is your chance to be part of a highly motivated, diverse, and multidisciplinary team, which embraces breakthrough thinking and technology to create software that serves people. We offer a creative, fun, and above all, inspiring working environment that fosters team spirit and promotes the greater good. We are positive and eager to learn and explore. We are committed to our vision.

Our shared Values:

• We are transparent and direct
• We are positive and fun, never cynical or sarcastic
• We are eager to learn and explore
• We put the greater good first
• We are frugal and we do not waste resources
• We are fanatically disciplined, we deliver on our promises

We are EXUS! Are you?

We are currently looking for a driven Business Operations Support Officer to join us remotely and contribute to the day-to-day operations of the company and create a working environment in which people thrive.

Role's Responsibilities

• Provide administrative support including booking business trips, company calendar, organizing of events, and general administration (mailing, filing, etc.)
• Procurement activities
• Establish and maintain relationships with all internal and external stakeholders
• Identify and implement continuous improvement  of Administrative Operations processes
  

• Bachelor’s degree in Business Administration or a technical field (IT, Engineering, etc...)
• MSc in Business Administration will be considered a plus
• 5-7 years of working experience in a relevant position
• Proficient in using business software and tools
• Strong analytical and problem-solving skills
• Demonstrated skill in enhancing operational efficiency
• Excellent written and verbal communication skills in English
• Strong organizational skills
• Detail-oriented mindset
• Ability to establish positive working relationships within a dynamic, international remote environment

• Competitive salary
• Friendly, pleasant, and creative working environment
• Remote Working
• Development Opportunities
• Private Health Insurance Allowance

Effectively coordinating day-to-day administrative duties and providing vital support to the Operations Manager and Project Managers. Your expertise will be crucial in ensuring:

• Efficient management of national and international transportation and logistics requirements.
• Accurate and timely execution of processes in accordance with company and customer specifications.
• Meticulous oversight and management of contracts for optimal efficiency and compliance.

Your organizational skills, attention to detail, and proactive approach will be invaluable in ensuring the smooth flow of operations and the success of various projects.

• At least 3+ years of experience working as an Operations Coordinator
• Supply Chain Management/Integrated Logistics; strong understanding of best practices in inventory management, warehousing, and transportation.
• Transportation Systems and Management; expertise in planning, organizing, and optimizing transportation operations.
• HSE Leadership; strong commitment to health, safety, and environmental (HSE) principles.
• Excellent organizational skills with the ability to prioritize tasks effectively.
• Effective communication and negotiation skills
• Strong customer service and relationship management skills.
• Commercial/Contract Management

Standard Job Benefits:

• HMO on Day 1
• Work from Home Set Up
• Paid Time-Off
• Quarterly Sick-Leave conversion
• Paid Government-Mandated Benefits (SSS, PHIC, Pag-IBIG)
• Equipment provided.

Standard Job Highlights:

• Work-life balance
• Career growth and development opportunities
• Stable organization and industry leader
• Collaborative and fruitful company culture

As the Operations Manager you will play a pivotal role in assisting the Director of Operations in overseeing the day-to-day operations and streamlining internal operations, from attendance tracking to interview coordination.  By taking charge of these critical responsibilities, you’ll enable the COO to focus on strategic endeavors. The Operations Manager ensures the organization’s operations run smoothly and on time. They work with core operations, people management and in company strategy. They are responsible for engaging and developing the members of the teams that they manage.

Responsibilities

• Provide comprehensive support for overall operations, actions as a key liaison between Legal Soft and the client
• Uphold accountability for Virtual Assistants' performance, managing Virtual Assistants' time-off requests, attendance and enhancing overall productivity
• Contribute to the retention of Virtual Assistants' talent by monitoring morale and working with both Legal Soft and our clients to ensure their satisfaction
• Work closely with internal HR and COO to identify custom training for the client. Including platform usage, internal onboarding protocol, etc.
• Boost virtual assistant performance
• Document and report staff concerns, facilitating amicable resolutions benefiting both the staff and the firm
• Ensuring team members have the necessary resources to perform their roles effectively
• Collaborate with the Director of Operations to identify inefficiencies in workflows
• Develop and implement process improvements to enhance productivity and efficiency
• Coordinate with the Virtual Assistants, providing support, guidance, and ensuring they adhere to firm policies and procedures
• Assist in tracking overall VA morale and identify staff at risk, coordinate with Team Leads and the client to best retain if situation warrants
• Maintain accurate records of operations, prepare reports, and generate metrics to monitor and evaluate team performance.
• Support in interviewing, training, onboarding and offboarding of new team members, ensuring they are equipped with the knowledge and tools necessary to succeed in their respective roles.

• Previous experience as an Operations Manager or in a similar role

• Good knowledge of operations management
• Experience with forecasting models
• Experience with databases and project management software
• The ability to interpret financial data and allocate budgets
• Exceptional communication skills
• BSc in Business Management or similar field - nice to have
• Excellent skills in reporting and using Excel sheets
• Must be willing to work during Pacific Time (Local California Time). This is during the Graveyard shift in Manila Time.
• With own Laptop or Desktop (8GB RAM, Core i5 or above) with an internet connection of at least 10mbps

Soft Skills Required:

• Excellent leadership skills
• Good at problem solving
• Strong attention to detail
• Collaborate well with others
• Focused on continuous improvement for the business and personal growth
• Excellent critical thinking and decision making skills.
• Strong time management skills

Hold on tight, because we're about to unveil an extraordinary line up of benefits that will revolutionize your work experience! As a valued member of our team, you can expect:

1. Competitive Compensation: Earn a salary rate of US $7-8 per hour for a full-time commitment of 40 hours per week. We believe in recognizing and valuing your contributions, ensuring you're rewarded for your hard work.
2. Thriving Towards Retirement: Build a secure future with our retirement plan, ensuring you're well-prepared to embark on your next chapter when the time comes.
3. Health Guardian: Your well-being is our top priority. Enjoy comprehensive health insurance coverage, providing you with peace of mind and access to top-notch medical in your country.
4. Supercharged Wi-Fi Connectivity: Stay connected and productive with a $25 monthly subsidy towards your home Wi-Fi to power through your tasks with lightning speed and efficiency.
5. Unleash Your Wanderlust: Take advantage of our generous paid time off (PTO) and paid sick leave policies. Whether it's exploring new destinations or taking a well-deserved break, we've got you covered, ensuring you can recharge and return refreshed.
6. Celebrate Your Success: Prepare for an unforgettable anniversary recognition program that celebrates your commitment and accomplishments. Experience the thrill of being acknowledged with special rewards and heartfelt gratitude for your dedication.
7. Performance Bonuses: Our company offers performance incentives to recognize and reward exceptional contributions, motivating employees to achieve their fullest potential and drive overall organizational success.

Join our dynamic team and embark on an exhilarating journey where your personal and professional growth is nurtured. We're here to empower you with a remarkable suite of benefits that will elevate your experience and propel you towards unparalleled success. Get ready to thrive in an environment that values your well-being and rewards your hard work!

IMPORTANT: PLEASE SUBMIT YOUR RESUME & AUDIO IN ENGLISH.