Company:

Description:

HRSS Operations Associate  - Manila

The company: Mercer

At Mercer, we make a difference in the lives of more than 110 million people every day by advancing their health, wealth, and careers. We’re in the business of creating more secure and rewarding futures for our clients and their employees — whether we’re designing affordable health plans, assuring income for retirement or aligning workers with workforce needs. Using analysis and insights as catalysts for change, we anticipate and understand the individual impact of business decisions, now and in the future.

Job Profile Summary

HR Shared Services Operations is the first tier of HR delivery for employees and managers, responding to inquiries about policies, payroll, leaves, and HR programs. A HRSS Operations Associate is a seasoned individual contributor, providing experienced, independent service support.

Job Profile Description

• Answers incoming calls and emails from MMC colleagues and third-party vendors and provides accurate answers and detailed information to their HR inquiries which will be handled within our SLA’s, using a Case Management tool supported by a Knowledgebase.
• Supports our customers by communicating in a clear, concise, and confident manner to provide an excellent customer service experience.
• Research complex issues and provides timely, accurate resolution.
• Documents all inquiries and interactions with the colleagues and other internal / third party participants; monitors colleague requests; researches and identifies required information to resolve colleague inquiries and forwards to the appropriate group for resolution as necessary.
• Shares with other team members or manager any opportunities for process improvements.
• Creates, documents and routes open cases and calls appropriately in accordance to the standard operating procedures for additional follow up or escalation.
• Liaises with other departments to ensure timely research and problem resolution.

What can you expect?

• Professional environment where your career path really matters and is supported in our global organization of 81,000 employees over 134 countries
• Constant Challenge – work in a fast-paced environment in a company with strong values
• Team Culture – collaborative group of top-notch professionals and stakeholders

What you will be rewarded with?

• A company with a strong brand and strong results to match
• Genuine work-life balance with flexible working arrangements
• Competitive salary and comprehensive benefits and programs
• Exposure to a wide range of services with an abundance of career enhancing opportunities

Work Set-up: Hybrid

Shift Schedule: Night

Company Background

The company, led by a pseudonymous curator, artist, and technologist, has fostered one of the most prominent digital art communities, amassing a following of over 1.4 million enthusiasts in the past decade. This enigmatic company operates as an experimental collective for curiosity and culture, leveraging a network of diverse subject-matter experts. As a forward-thinking, multidisciplinary Web3 native studio, the company consistently pushes the boundaries of traditional and abstract disciplines at the crossroads of provenance, imagination, and meaning. Committed to reshaping the digital art and immersive experiences landscape, the company invites passionate individuals to join the team and contribute to the ongoing evolution of digital arts and culture.

Role Overview

As a Business Operations Manager, you will be responsible for overseeing the day-to-day activities of a portfolio of small businesses. Your role extends to managing general business operations and requires a foundational understanding of internet businesses. We are seeking a college-educated individual, preferably with experience in web3 who can bring fresh perspectives and energy to the team.

Bring your A-game with a "get shit done" attitude! We're seeking team members who tackle challenges head-on, juggle tasks effortlessly, and thrive in a fast-paced environment. If you're all about results and enjoy turning plans into action with a positive vibe, we want you on board. Let's make things happen together!

Responsibilities

• Efficiently manage the day-to-day operations of a portfolio of small businesses.
• Oversee general business actions, ensuring smooth and effective processes.
• Apply knowledge of internet businesses to contribute to strategic decision-making.
• Act as a liaison between clients and internal teams to address concerns and facilitate communication.
• Contribute to the growth and success of assigned accounts.

• College-educated individual with a strong educational background.
• Knowledge of internet businesses and a general understanding of their operations.
• Proven ability to manage multiple tasks and prioritize effectively.
• Strong communication and interpersonal skills.
• Energetic and dynamic individual, preferably under 30, with a passion for account management.
• Prior knowledge on web3 or crypto is a plus.

• Fully-remote work
• Flexible work hours with 2-3 hours EST overlap
• Competitive market rate
• Offers support for anyone eager to make the move to the US/Canada.

**LOOKING FOR FILIPINO CITIZENS BASED IN THE PHILIPPINES, RESIDING IN MANILA**

Position : Accounting Operations Analyst 2

Working Hours : 8:30 AM to 5:00 PM US Pacific Time (PST)

Salary Range : $800-$1600

Duties and Responsibilities:

• Maintain accounting and financial files, including financial workbooks, property spreadsheets, and trackers
• Work with Property Managers, Asset Managers and other accountants to enter information into financial workbooks
• Assist with monthly reporting process
• Check emails daily (manage personal inbox, accounting inbox)
• Perform other duties as assigned
• Analyze financial data and provide support for accounts payable and accounts receivable processes, including A/R analysis, collections, and vendor inquiries.
• Update ACH information and assist with tenant billings as needed.
• Preparing balance sheet reconciliations and budget-to-actual explanations, creating invoices and
  posting charges to tenant ledgers
• Provide support for month-end, quarter-end, and year-end close and reporting, including
  generating, modifying, preparing, and formatting monthly financial reports for the company properties
• Maintain accurate and organized documentation in electronic filing systems, including
  maintaining the Accounting Dropbox folder hierarchy and integrity.
• Collaborate with internal and external stakeholders to resolve issues and address inquiries in a
  timely manner.
• Work on ad hoc projects and initiatives as needed, including projects where there may be
  ambiguity or which do not have clearly established processes to reference
• Maintain and update accounting and financial information in the prescribed standards and
  systems
• Flexibility to support several different teammates within the Property Accounting department
  and to prioritize and balance different responsibilities
• Effectively and clearly track and communicate the status of workflow tasks to supervisors
• Prepare journal entries (tenant charges, receipts, payables, accounting-related journal entries or
  reclasses) within our accounting system, including providing adequate supporting
  documentation.
• Set up financial and accounting information

• Bachelor's degree in finance or accounting.
• CPA is preferred.
• 2+ years of relevant experience in finance, financial operations, accounting, or related field.
• Strong knowledge of debits and credits and bookkeeping entries
• Strong attention to detail and organizational skills.
• Ability to work independently and collaboratively.
• Strong Microsoft Excel skills
• Accounting system experience preferred
• Proficient in other Microsoft Office programs: Word and PowerPoint.
• Excellent English verbal and written communication skills.
• Team player who is organized, proactive, and works well with others
• Comfortable working in a high-growth organization with a sense of urgency
• Residing in Manila

Position: Sales Engineer

Work Hours (Client): Mondays to Fridays 8am - 4pm MST/PST

Work Hours (MNL): Mondays to Fridays 11PM to 8AM PHT

About the Role:

We are seeking a skilled Proposal Coordinator / Sales Engineer with a strong engineering background in solar farm design. The ideal candidate will be responsible for creating detailed proposals and quotes for our large-scale solar projects. This role requires a blend of technical expertise in solar energy, proficiency in proposal development, and a sales-oriented mindset.

Duties and Responsibilities:

• Develop comprehensive proposals and quotes for large-scale solar farm projects based on specific project details.
• Utilize engineering knowledge to accurately convey technical aspects of solar farm design in proposals.
• Collaborate with engineering, sales, and project management teams to gather necessary information for proposal development.
• Create and maintain proposal documentation and sales materials.
• Use Microsoft Office tools (Excel, Word, PowerPoint) proficiently to create high-quality, professional documents.
• Respond to client inquiries and provide detailed information about our products and services.
• Assist in the sales process by providing technical expertise and support.
• Continuously update knowledge on solar farm technology and industry trends.

• Bachelor’s degree in Engineering, preferably in a field related to renewable energy or solar technology.
• 2+ proven experience in proposal writing, sales engineering, or a similar role in the solar energy or renewable energy industry.
• Strong understanding of large-scale solar farm design and implementation.
• Proficiency in Microsoft Office suite (Excel, Word, PowerPoint).
• Excellent communication, interpersonal, and presentation skills.
• Detail-oriented with strong organizational and project management abilities.
• Ability to work in a fast-paced, deadline-driven environment.