Job Description

• Responsible for processing financial information to trial balance and other ad-hoc financial information for PE Fund Structures.
• Responsible for preparation of administration tasks in relation to PE Fund Structures. 
• Ensuring that adequate training has been completed and support provided in order to complete the role and be proactive in defining areas needing attention or support.
• Knowledge of designated clients including a basic understanding, of the client structures, key points of the LPA, Fee Agreements, and SLAs.
• Knowledge of Client deliverables and early escalation of issues to the cell’s Accountant.
• Minimize risk to IQ EQ Philippines by following procedures and checklists and complying with SSAE16 requirements.
• Be proactive in identifying development and training requirements.

Job Description

• Responsible for processing financial information to trial balance and other ad-hoc financial information for PE Fund Structures.
• Responsible for preparation of administration tasks in relation to PE Fund Structures. 
• Ensuring that adequate training has been completed and support provided in order to complete the role and be proactive in defining areas needing attention or support.
• Knowledge of designated clients including a basic understanding, of the client structures, key points of the LPA, Fee Agreements, and SLAs.
• Knowledge of Client deliverables and early escalation of issues to the cell’s Accountant.
• Minimize risk to IQ EQ Philippines by following procedures and checklists and complying with SSAE16 requirements.
• Be proactive in identifying development and training requirements.

Job Summary:

• Concentrates in driving business growth and the development of talent.  Spends time in reviewing and assessing overall team performance.
• Balances stakeholders by establishing good working relationship with the cluster counterparts and other support groups (e.g. HR, GPT, IT, BAT, etc.)
• Concentrates in engaging and developing teams and individuals.  Expected to perform review of core processes, complex ad hoc work, and all other client requirements, as needed.  Provides consistent feedback on accuracy and timeliness of outputs made by their AM teams
• Monitors overall teams' results and performance based on the KPIs (ex. Quality and Timeliness, Error Report, Increased Productivity and Lowers Overtime, among others). 
• Initiates and facilitates meetings to address overall teams' performance and develop/coach non-performing individuals.
• To facilitate and assist various accounting and administration processes of complex clients and conduct all work in accordance with IQ-EQ Philippines Inc. policies and procedures, as needed.  (when AM is unable to, depending on capacity).
• As a supervisor, the Manager leads, organizes, coordinates, develops, monitors the performance, delegates tasks and responsibilities to their direct reports and their team members (skip level), as needed.
• Ensures balanced work allocation across their teams and reallocates resources accordingly.

Core Responsibilities

• Responsible for review of Financial Statements with Disclosures and other ad-hoc service requests for complex funds and/or corporate clients. 
• Responsible for the preparation of complex reporting requirements, when necessary.
• Monitors the timely and accurate deliverables of their teams, and intervene, as necessary.
• Acquire knowledge to become specialists of their designated clients' requirements and deliverables.
• Monitors their teams' compliance as they follow procedures and checklists following SSAE and other similar statutory requirements of the clients their teams handle.
• Provides guidance and coaching to the team in both technical and more on the non-technical aspects of their role. 
• Seeks knowledge and expertise for their own professional development.
• Initiates the development of the technical competencies of their teams by providing feedback on their deliverables and endorsing them to the appropriate learning & development activities
• Monitors the development and assigned trainings of their teams.
• Monitors and provides support to cluster counterparts escalations and involves the relevant stakeholders.
• Monitors the agreed timelines of deliverables with the cluster counterparts and provides support for escalations to ensure that their teams carry out the work, as agreed.
• To be able to effectively communicate and relate with various stakeholders of the team.  Maintains and enhances relationships through crucial conversations.
• Monitors that all client cluster requirements are thoroughly being reviewed and follows standards.
• To act as an alternate for the Head of Delivery based on business needs which may include cluster client responsibilities, administrative tasks, and team management.

Tasks & Duties:

Cluster Client Delivery

• Acquires functional knowledge and understanding of the clients’ agreements, Scope of Work (SOW), SLA’s and other necessary information needed to review and/or prepare deliverables.
• Monitors if the team has the needed information, data and supporting documents are received for the review/preparation of the needed requirements.  Addresses and escalates issues, as needed.
• Monitors the consistency and quality of the deliverables within the agreed timeframes of the teams. 
• Provides support (for timelines) and address issues (for quality), as needed.
• Provide support for the rest of the team and other teams by allotting additional capacity, as needed.  At the same time, initiates the request for support needed from other teams.
• Monitors and communicates the review comments of the team and then follows up to address pending comments for preparers, as needed.
• To act as first line of escalations for the preparers of any requests not properly actioned by the CS Support team. (e.g. BAT, GPT)
• Monitors and oversees the interpretation of the requirements of the client and in some instances, does the research and validates in the absence of an Assistant Manager.
• Reviews and acts as the team approver of submitted reports and compliance cases with root cause information, corrective action, and preventive measures in a timely manner.  Responsible in discussing the details and actions done with the HODs and CDDs.
• Oversees the quarterly debrief meeting with the cluster to review the team's performance.  Then addresses concerns and drives resolutions based on its criticality and complexity. 
• Decides the proper treatment for transactions when differences in points of view arise, and escalate recommendations to appropriate authorities, as needed.
• Decides on escalated recommendations and if necessary, escalate to SMEs or technical team.
• Monitors and works with the Assistant Manager to enforce process standards across the teams.
• Acts as first level of escalation of issues/concerns from the funds assigned to their clusters.
• Supports Project Managers by functioning as SMEs, coordinating with stakeholders, and allocating resources.

Workflow Management

• Ensures timesheets are completed daily and accurately filed for all hours worked.
• Reviews and approves timesheets of their team and ensures they are completed daily and accurately filed for all hours worked in a timely manner (of their AM's and SA's).
• Reviews and pre-approves filed overtime of their team (AM's and SA's).
• Setups, monitors and updates all deliverables via the workflow planner in a timely manner, as needed.
• Monitors and ensures the completeness and accuracy of all deliverables via the workflow planner in a timely manner. 
• Analyses and proactively manages team capacity deliverables by allocating needed resources/support.

Systems

• Understands and uses best practice on accounting platform/s.
• Understands and becomes knowledgeable on how to generate reports using reporting platform/s.

Risks

• Monitors relevant procedures, checklists and SSAE requirements are adhered to and completed to mitigate errors.
• Monitors reported breaches, complaints or errors to appropriate authorities are acted upon in a timely manner.
• Acquires knowledge of risk factors and potential breach.
• Reviews and acts as the team approver of submitted reports and compliance cases with root cause information, corrective action, and preventive measures in a timely manner.  Responsible in discussing the details and actions done with the HODs and CDDs.

Other

• May undertake any additional tasks and/or responsibilities as part of their professional development which may or may not be related to their specific function.
• Escalate any other work-related issues/concerns to the appropriate authorities and acted on in a timely manner.
• Participate in interviews, as needed.

Your team will be your key focus, developing their skills and knowledge and build strong customer relationships with existing and new clients gaining insight into their needs and delivering customer-centric solutions.

You’ll be highly organized, pay close attention to detail and know your subject matter as you will reviewing all reporting requirements, including financial statements and ad-hoc client deliverables.

Building strong and effective relationships with colleagues and the wider business is an essential.  You’ll also need to be thorough in all you do, using your own judgment to highlight any significant finds and put forward any recommendations to help us find an appropriate solution.   

We are never complacent and always encourage our people to look for ways to improve our business; here everyone’s opinion counts and we will value your contribution

Your long-term career goals are important to us too. We want to make sure we’re providing the support and opportunities you need to achieve your dreams so we can build a successful future, together. 

Your team will be your key focus, developing their skills and knowledge and build strong customer relationships with existing and new clients gaining insight into their needs and delivering customer-centric solutions.

You’ll be highly organized, pay close attention to detail and know your subject matter as you will reviewing all reporting requirements, including financial statements and ad-hoc client deliverables.

Building strong and effective relationships with colleagues and the wider business is an essential.  You’ll also need to be thorough in all you do, using your own judgment to highlight any significant finds and put forward any recommendations to help us find an appropriate solution.   

We are never complacent and always encourage our people to look for ways to improve our business; here everyone’s opinion counts and we will value your contribution

Your long-term career goals are important to us too. We want to make sure we’re providing the support and opportunities you need to achieve your dreams so we can build a successful future, together. 

We are seeking a senior project manager with the capacity to oversee projects and collaborate with the project management team in order to provide support for wireless and fiber construction services and electric vehicle charging station projects. A senior project manager's skillset should include goal-setting for both production and financials, as well as detailed tracking of project progress and regular updates to stakeholders on the projects' status and growth. Prior experience managing multiple projects simultaneously is recommended for this role. With a team of project managers, coordinators, and clients, the senior project manager must possess strong communication skills. And it should be within the senior project manager's capacity to perform supervisory functions, including hiring, training, and conducting interviews; planning, assigning, and supervising tasks; assessing performance; awarding incentives and enforcing disciplinary measures; managing grievances; and resolving problems. The senior project manager is responsible for keeping tabs on all active projects and teams. Proficiency in meeting project deadlines and adhering to costs is an essential qualification. Should you hold the conviction that this is you, then proceed with the submission of your application.

DUTIES AND RESPONSIBILITIES: 

• End-to-End project ownership to include project kick off meetings with stakeholders, scheduling, scope and budget tracking, project management of internal and external team members. 
• Orchestrates internal and external customer project communication dependencies, timeline, milestones and progress 
• Customer ownership and advocacy; the PM provides ‘Voice of the Customer’ project feedback 
• Develops and maintains customer project plans based on contractual requirements and service designs 
• Budget ownership includes monitoring, forecasting, and gap closure planning across all relevant departments.Performs and oversees daily PM operational tasks working cross-functionally. 
• Builds, maintains, and reports operational metrics for end-to-end milestone management. 
• Manages existing reports and dashboards to provide weekly and quarterly forecasting, metrics and deliverables. Partner with PM teams to identify new metrics and tracking to drive improvements.
• Communicates and coordinates plans and strategies with other functional areas including sales, product, engineering, procurement, network operations and field operations.
• Thorough knowledge of systems/tools, processes, and application of project management methodology at strategic and tactical levels. 
• Knowledge of wireless construction, Outside Plant, and field operations processes required for each project inclusive of budget, design, engineering, permitting, construction, splicing, and scheduling. 
• Exhibits proficiency in working in harmony with the project management team and ensuring that all members are held responsible for the seamless completion of the project.
• Supervisory duties involve conducting interviews, recruiting, and training employees; organizing, allocating, and overseeing tasks; evaluating performance; providing rewards and implementing disciplinary actions; handling complaints; and solving issues.
• Performs other related duties as assigned by management. 

We are currently looking for a suitably qualified candidate who demonstrates the requisite abilities and skills to proficiently execute the tasks and obligations of a civil and electrical cost estimator. An individual with expertise in the estimation of costs for both indoor and outdoor commercial buildings, the construction of OSP and wireless telecommunications infrastructure, and electric vehicle charging stations is desired. The candidate must possess both the ability to work independently and effectively as part of a team. Should you hold the belief that you do indeed possess these qualities, then you are cordially invited to submit your application.

Duties and Responsibilities

• Accountable for performing conceptual estimating, conducting cost analysis, coordinating estimates, and consolidating relevant information.
• Reviews the design scope and develops quantities.
• Conducts an analysis of productivity pertaining to estimates and formulates contingency plans, escalation plans, and reconciliations for said estimates.
• Performs comparisons of scope, quantity, and cost data across different projects
• Responsible for creating management presentations and establishing the foundation for cost estimation.
• Responsible for the regular updating and maintenance of historical cost data
• Conducts a thorough evaluation of designs and specifications to determine their cost effectiveness and provides recommendations for alternative options when deemed necessary.
• Supports continuous improvement efforts and the change management effects resulting from improvement implementation.

The finance analyst is responsible for collection, organization, interpretation, analysis, recording, documentation and dissemination of complex data sets. The candidate will process and reconcile accounts receivable, payables and general ledger related transactions with a strong focus on accuracy, timeliness, customer service and the ability to work in a fast paced environment. The candidate will provide support and be part of the UK Finance team and will report to the Bank Reconciliation and Accounts Payable manager in London.

• Reconcile weekly bank reconciliations for different currency bank accounts within Arch Insurance Europe including Arch Syndicate
• Input, record, process, balance and maintain receipts for Arch Insurance Europe companies
• Prepare reinsurance reconciliation
• Assist in quarter close process and annual audit
• Work closely with the Credit Control department in respect of identifying receipts especially non-bureau receipts
• Ensure accurate recording and maintenance of accounting transactions
• Liaise with internal teams to investigate and analyze regarding any receipt queries, and ensure timely clearing down of suspense/control clearing cash accounts
• Execute daily operational activity and document management
• Perform financial analysis, reconciliation and generate key reports
• Perform daily validation processes to ensure accuracy and compliance

The Specialized Talent Administrator & Coordinator is responsible for providing administrative support to the talent acquisition process through pre-hire and post-hire activities, facilitating a variety of logistical and recruitment activities to service a particular client program or teams.

• Location Specifics: Makati City, PH
• Specific Needs: Experience in phone screenings; strong administrative and coordination skills
• Language Requirement: Native Language; English
• Position Setup: Hybrid (Onsite as needed)
• Shift Schedule: Night shift (will cover Central Time, Eastern Time or Pacific Time)

Duties and Responsibilities:

• Assist with recruitment and interview process
• Complete phone interviews and document candidate responses, effectively screening in or out of the recruitment process based on position requirements
• Develop interview schedules to ensure qualified candidates are evaluated
• Update candidate statues in the appropriate recruitment systems (Applicant Tracking System (ATS), proprietary systems, etc.) 
• Timely review of applicants who have applied via the ATS
• Schedule complex phone, video and in-person interviews with Recruiters or Hiring Managers 
• Execute the offer process, including creating & routing offer letter and presenting offer to candidate 
• Coordinate candidate background, medical and reference checking processes
• Arrange travel, transportation and accommodation for candidates
• Coordinate aspects of the on-boarding and off-boarding processes
• Edit and post positions to the ATS accurately and within the specified timeframes
• Administratively manage posting of roles to candidate generation channels
• Ensure recruitment team are appropriately updated on progress, escalate concerns or obstacles
• Provide metric and pipeline reporting
• Provide other administrative support to recruitment team as needed

Responsibilities (how we will measure success

• Preparation and sending of Daily email monitoring summary
• Preparation and sending of periodic reminders to clients
• Checking and processing of MAS Consultation Paper
• Updating MASNET Circular Check file when there are new circulars/announcements receive.
• Updating MAS Updates tracker
• Preparation and sending of Monday meeting agenda / upcoming L&E topics
• Host Company meeting – share screen and show leave calendar, AR, and Powerpoint
• Host External & Internal Training
• Checking and finalizing training attendance using snips, Teams attendance report, and recording using Attendee Summary excel file
• Processing of training certificates

Position Description:

The Client Care Support will be part of our award-winning Customer Support team responsible for supporting the business and technical needs of our growing merchant base. As a Client Care Support, you will be assisting Authorize.Net merchants and partners with their payment gateway accounts through inbound phone calls.

Specific Responsibilities will include:

• Respond to incoming merchant and partner requests quickly, proficiently and professionally while meeting specific key performance indicators

• Answer merchant questions and resolve problems related to billing, account management, website integration, connectivity methods and other technical issues

• Thoroughly and efficiently document cases in customer relationship manager system (Dynamics)

• Update cases (Dynamics) with status of all ongoing issues and merchant contacts

• Collaborate with managers, advanced support, product support specialists and partner groups as needed to provide one-call resolution

This is an on-site position. An on-site position must be consistently performed at an assigned Visa office location and require daily commute to the office location.

• Take responsibility: Receive and professionally respond to user inquiries and requests, offer premium services in your daily contact with automobile customers, handles and resolves eCall (emergency calls) and iCall inquiries (Informational services/conceirge)
• Reliable implementation: Follow up on open cases/ tickets to ensure proper response and satisfactory resolution, keep detail oriented documents regarding problems and solutions for reference
• Conscientious coordination: Keep customer updated of case status and resolution times

The Recruiter is responsible for Service Excellence throughout the recruitment cycle. They act as a brand ambassador for the client, focused on delivering exceptional talent while providing proactive and timely communication on the status of the search. They serve as subject matter expert in talent acquisition and provide consultative direction and industry expertise to hiring leader.    

Responsibilities:   

Finding Candidates:

• Lead a detailed job scope meeting with the hiring leader to determine position specifications, providing relevant market data and recommendations on possible approaches to the search or candidate requirements.
• Review of candidates who have applied via the Applicant Tracking System (ATS).
• Evaluate candidate qualifications against position requirements and determine who to move forward in the recruitment process.
• Develop and manage recruitment marketing plans or sourcing plans to determine the most appropriate candidate sources that align to the search requirements.
• Source candidates via resume databases, search engine and networking sites using Boolean search language.
• Solicit and pursue referrals from business networks and/or internal referrals.
• Utilize Cielo’s proprietary software for mobile and email campaigning to talent communities.

Engaging Candidates:

• Use an appropriate mix of media to connect with talent communities (phone, email, social media, etc.).
• Articulate value proposition to candidates who are interested in the job opportunity.
• Prepare candidates for interviews, coaching them on logistical information, interview schedule, appropriate attire and overall expectations.
• Ensure candidates are provided with timely updates concerning the status of their applications and interviews.

Assessing Candidates:

• Draft and utilize phone interview templates appropriate to the job description.
• Use independent judgement to compare candidate phone interview notes and skills assessments with position requirements to determine if the candidate is a match for the role or a potential match for other open positions.
• Issue skills testing as needed and evaluate results (if process dictates).
• Review background and reference information (if process dictates).

Influencing the Hire:

• Keep candidates engaged throughout process, ensuring consistent communication on the status of the search.
• Partner with hiring leader to determine offer details, using market data and compensation guidelines to support recommendations.
• Articulate a job offer to candidate and drive for candidate acceptance, anticipating and negotiating counter-offers as appropriate.

Service Excellence:

• Strict adherence to all regulations (OFCCP and all other compliance standards set forth).
• Work to deliver a strong candidate slate, continuously building talent pipelines to ensure there are multiple qualified candidates in play at all times.
• Provide accurate and regular reporting of recruiting activities to the hiring leader and Cielo leadership to depict both metrics and efforts.
• Identify perceived difficulties with searches and research and recommend solutions to both internal and external stakeholders.
• Proactively and regularly communicate the status of each search to the hiring leader, providing a consultative approach with recommendations on how to move forward. 

Primary Responsibilities

• Generate and capitalize on new sales and business opportunities in order to meet required revenue targets within defined target areas.
• Prepare individual sales and marketing programs and action plans in line with the overall business strategy to ensure a targeted and focused approach that consistently contributes to the overall growth objectives of the business.
• Meet assigned sales targets as set by the Division Manager and Sales Manager.

Key Responsibilities:

• Participate proactively in NielsenIQ's 3 to 4 month full time internship program
• Assist the team on day-to-day tasks for projects management and client requirement.
• Assist with the monthly deliverables we provide to our clients.
• Support the team in ad-hoc analysis, research, slide presentation, etc as require

As a Finance Analyst, will act as the focal person of all POS and inventory concerns in his area and  managing the day to day activities related to POS Management
 
ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Conduct reconciliation of customer point of sales and inventory against company records
• Track inventory on hand and sold through for customer and interface with customer to ensure accuracy of claimed rebates
• Provide support and training to customers regarding the point of sale data and inventory report process
• Load system data required to reconcile inventory
• Analyze distributor disputes in line with POS and inventory mismatch
• Helps perform necessary activities; prepare reports and documents for monthly and quarterly close.
• Manage files, records, transactions and other office procedures and maintain audit trail
• Ensure targets, measurements and service levels are met

As a  Senior Finance Analyst, will act as the focal person of all POS and inventory concerns in his area and  managing the day to day activities related to POS Management
 
ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Conduct reconciliation of customer point of sales and inventory against company records
• Track inventory on hand and sold through for customer and interface with customer to ensure accuracy of claimed rebates
• Provide support and training to customers regarding the point of sale data and inventory report process
• Load system data required to reconcile inventory
• Analyze distributor disputes in line with POS and inventory mismatch
• Helps perform necessary activities; prepare reports and documents for monthly and quarterly close.
• Manage files, records, transactions and other office procedures and maintain audit trail
• Ensure targets, measurements and service levels are met

The Nurse administration professional works in close collaboration with the local operational and management team. You will be part of the vital team which targets to provide the best employee experience possible to the Philippine entity. You will be leading the organization for health and safety related topics, the interface between Avaloq Philippines and our HMO, work closely with local HR and head of the location, be part of the administration and facility team and will also actively have a role in employee engagement activities.

Your key tasks 

• Be the forefront of the company’s safety and health programs by managing health activities, such as but not limited to: providing first aid to employees, accompany them to the nearest hospital in the event of in-office activities, manage clinic and medicine inventory, organize medical record keeping wherever needed, prepare health reports as needed
• Managing Health Maintenance Organization (HMO) in collaboration with Human Resources Team and coordination of Annual Physical Exam (APE).
• Act as a point person for employee needs and records with the company health provider.
• Develop and implement health and safety programs, come up with wellness programs as part of employee engagement activities.
• Provides administrative support to the operational business units in Manila, Will be part of the front desk team.
• Provides office support services in order to ensure efficiency and effectiveness within the office
• Initiate and organize other employee engagement activities promoting culture and collaboration of the company. 

RESPONSIBILITIES AND DUTIES

• The role is focused on providing technical/operational support for Avid Servers and Graphics products to customers worldwide.
• Provide an advanced level of support to Avid's Customers, Partners, and Professional Services field staff, including occasional travel to customer sites, resellers, or other Avid offices where necessary.
• Provide telephone and web-based technical support, using Avid’s chosen Customer Relationship Management (CRM) suite of support tools.
• Follow and develop Avid’s standardized CS practices/processes in analyzing situations or leveraging pre-existing information to solve problems.
• Process RMA’s (Return to Manufacturing Authorizations) where necessary.
• Act as a respected point of reference for the escalation and management of issues to the Engineering team.
• Exercise and demonstrates sound judgment to determine the most appropriate action in critical situations.
• Interacts with management and senior customer personnel on matters which may also require coordination across organizational lines.
• Usage of Avid’s shared content systems, such as Avid’s Knowledge Base (KB).
• Build productive internal/external working relationships with 3rd party vendors.

SKILLS

• Demonstrate in-depth knowledge and at least 2+ years of experience in working with Video Servers or Graphic software, ideally, you already have some knowledge of Avid Graphics solutions.
• Be able to demonstrate your technical troubleshooting skills.
• Have excellent customer focus & strong communication skills.
• Be able to demonstrate your technical troubleshooting skills.
• Can build relationships quickly with internal & external stakeholders both locally & internationally.
• Have a passion for Avid products coupled with a desire to help customers achieve success.

#LI-Hybrid

#LI-MP1

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

A crypto-focused organization emerged during the 2017 crypto-boom to spotlight innovators and expose fraudulent activities. Subsequently, it secured $2 million in late 2018. Originating from New York, the organization has evolved into a global news and research entity spanning various time zones. Now, it endeavors to provide retail investors with insights akin to those of insiders. Through a systematic evaluation of numerous crypto projects, it delivers valuable insights to subscribers and remains committed to reporting relevant news and emerging trends in the industry.

Role Overview

We're seeking a tech-forward Web3 Gaming Writer/Editor to join our team. If you're passionate about staying updated on the latest web3 games, eagerly await exclusive NFT drops, and spend your free time immersed in gaming communities on Discord, then this role might be perfect for you.

As our Web3 Gaming Writer/Editor, you'll be responsible for covering news, releases, and innovations in the web3 gaming sector, utilizing AI tools to enhance content output. The ideal candidate should have a strong understanding of cryptocurrency, blockchain, and web3 gaming, coupled with excellent English grammar skills and an awareness of historical events shaping these industries.

Responsibilities

• Stay abreast of developments and trends in the web3 gaming sector.
• Create engaging content covering game releases, industry innovations, and project launches.
• Utilize AI tools to optimize content creation and research processes.
• Maintain a high standard of English grammar and writing quality.
• Monitor and analyze industry news, events, and community discussions.
• Collaborate with the team to brainstorm ideas and develop content strategies.

• At least a one-year involvement in both the cryptocurrency and web3 gaming space.
• One to two years of professional writing or editing experience and a knack for explaining complex concepts simply.
• Familiarity engaging with AI tools such as ChatGPT, Bard, Dall-E, and Midjourney to rapidly draft and publish content.
• Ability to work independently and remotely with a portion of your availability during peak hours U.S. Eastern Time (somewhere between 8am ⁠— 6pm GMT-5)
• Fluent understanding of English grammar and writing conventions.

Nice-to-haves

• A degree in journalism, finance, mathematics, computer science or engineering.
• Prior experience working in gaming, media, or high-growth startups.
• Skills in Python, R, or SQL for interacting with and interrogating on-chain data.
• Experience using Excel and Tableau to create attractive data visualizations.
• Domain knowledge of web3 gaming, traditional gaming, cryptocurrency, blockchain tech, DeFi, and smart contracts.

• Fully remote work
• Competitive salary - minimum $800
• Fixed shift in EST hours

The Allegro team is passionate about providing intelligent solutions that move the world toward a safer and more sustainable future. With more than 30 years of experience developing advanced semiconductor technology, innovation with purpose touches every aspect of our business.  From customer engagement and employee recognition to technology advancement and serving the local communities in which we maintain offices, innovation consistently drives our mission and definition of success. 

PRIMARY RESPONSIBILITIES:   This position provides technical support and troubleshooting for desktop/laptop systems, software, and hardware with a focus on monitoring the helpdesk queue, email, chats and phones, providing end-users help remotely and on-site. Install, configure, and maintain desktop applications and operating systems. Assist with user account management, including password resets and access permissions. Respond to user inquiries and provide timely resolution to technical issues. The candidate should be self-directed and require minimal supervision. Good communication skills and the ability to write clear documentation are a must. Should be able to work in a team to define application support standards.

JOB RESPONSIBILITIES:

• Experience supporting users remotely, over the phone, email, chat and in person.
• Enter and manage all incidents in the incident management system and act as a liaison between customers and technical escalation teams.
• Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced technician.
• Apply diagnostic utilities to aid in troubleshooting.
• Excellent problem-solving skills with the ability to diagnose and resolve technical issues.
• Assisting with complex troubleshooting and repair activities
• Active Directory administration
• Participating in and prioritizing activities to minimize impact on business.

MINIMUM QUALIFICATIONS:

• Bachelor’s Degree in Engineering, Information Technology or any related field
• Microsoft Office Suite including Teams and OneDrive.
• Active Directory experience (new user creations, password reset, general troubleshooting)
• Endpoint Protection
• Hardware knowledge down to the component level, including installation of new hardware.
• Printer repair/connectivity experience
• Basic networking configuration and troubleshooting knowledge (TCP/IP, NetBeui, DHCP, switches, and cabling).
• 2+ years of experience in Microsoft Windows desktop and server.
• 2+ years of recent experience working in a technical support department providing Desktop Support or Systems Administration to end users.
• Must be able to be both a team player and be able to provide exemplary results while working on projects independently.
• Comp TIA  A+ Computer Specialist Certification (Preferred not required)

Job Title

Job Description Summary

Job Description

Core Responsibilities:

• Develop and execute comprehensive test plans and test cases for the BI analytics platform based on Azure Stack, ensuring thorough coverage of all system components and features.
• Design/conduct various types of testing, including functional, performance and integration, to identify and report any defects or issues in the system.
• Develop scenario testing to assess the impact of changes across various components, to avoid unintentional impacts and robustly ensure all core functionality is still working.
• Oversee and manage the test plan execution over a wider pool of analysts (not direct reports).
• Collaborate closely with the development team to understand system requirements and specifications, and provide valuable insights to improve the overall design and functionality of the BI analytics platform.
• Document and communicate test results, including detailed reports on test findings, defects, and recommendations for improvement to the relevant stakeholders.
• Work closely with the product management team to prioritize testing tasks, identify critical areas for testing, and ensure timely delivery of high-quality releases.
• Continuously monitor and enhance the QA process, implementing best practices and methodologies to streamline testing procedures and improve overall efficiency.
• Participate in cross-functional team meetings and provide valuable input on product development, user experience, and system performance.
• Help identify and define test cases which could be automated to reduce test burden and time.
  
  
  Knowledge & Experience:
   
• Azure Services Knowledge:
  • Understand the various Azure services related to data and analytics, such as Azure Data Lake Storage, Azure Synapse Analytics, Azure SQL Database, and Azure Blob Storage.
  • Familiarity with Azure DevOps for managing test cases, builds, and releases.

Qualifications

• Degree in IT, Engineering, natural sciences, business IT degree or in any quantitative discipline
•  Skills & Personal Qualities:
• Forward Planning: Plans for business activities; anticipates resource requirements; builds in contingency and flexibility.
• Enabling Delivery: Retains a strong focus on delivering results to high standards despite constraints or setbacks; monitors and controls performance; uses resources effectively to ensure delivery.
• Change Orientation: Responds positively to change and new ideas.
•  Building Relationships: Establishes and nurtures harmonious relationships both externally and internally.
• Project Management Skillset: Ability to manage the needs of clients and organize vendor related tasks, meet KPIs set by the business.
  
   

  Why join Cushman & Wakefield?

  As one of the leading global real estate services firms transforming the way people work, shop and live working at Cushman & Wakefield means you will benefit from;

• Being part of a growing global company;
• Career development and a promote from within culture;
• An organisation committed to Diversity and Inclusion

• We're committed to providing work-life balance for our people in an inclusive, rewarding environment.
  We achieve this by providing a flexible and agile work environment by focusing on technology and autonomy to help our people achieve their career ambitions. We focus on career progression and foster a promotion from within culture, leveraging global opportunities to ensure we retain our top talent. We encourage continuous learning and development opportunities to develop personal, professional and technical capabilities, and we reward with a comprehensive employee benefits program.
  
   

  We have a vision of the future, where people simply belong.

  That's why we support and celebrate inclusive causes, not just on days of recognition throughout the year, but every day. We embrace diversity across race, colour, religion, sex, national origin, sexual orientation, gender identity or persons with disabilities or protected veteran status.

  We ensure DEI is part of our DNA as a global community - it means we go way beyond than just talking about it - we live it. If you want to live it too, join us.

Just imagine your future with us…

At Aurecon we see the future through a very different lens. Do you?

Innovation, eminence and digital are at the heart of everything we do. Are you excited about the future?

Are you driven by the opportunity to work on some of the most challenging and complex projects around the world and to learn from the best? We are.

Diversity is at the core of everything we do. We work together to create a culture based on respect, trust and inclusiveness. Our differences are what fuel our creativity.

What will you do?

As a Team Leader, you are accountable for a small to medium Application support team and your impact will be seen in these key areas:
1.    Persistent Delivery: Leading the team in the effective and efficient adoption of the persistent solution delivery model to provide maximum value to the organization.
2.    Business Engagement: Actively engaging with internal stakeholders to influence outcomes, promoting IT AGSS services and effectively managing business expectations with SLAs and KPIs.
3.    Operational Excellence: Driving a culture of continual service improvement in the team, keeping performance and processes in line with strategy and adapting service delivery methods to meet evolving business needs.
4.    People Management: Continuously uplifting capability and creating a high performing team operating within an innovative and collaborative culture and in alignment with Aurecon Ethos.

Your impact will be seen by:

Operations / Delivery Management

• Leading product squad/s in the engineering and delivery of IT solutions using various enterprise, design and engineering applications.
• Having a deep understanding of the business processes enabled by the applications/service in scope.
• Managing resources capability, capacity and workflow to optimise value for business.
• Complying with standards and processes for software engineering and support.
• Ensuring service performance, availability, and capacity, underpinned by appropriate planning that meets the current and forecasted needs of the business.
• Ensuring that service interruptions are timely detected, documented and resolved, with appropriate root cause analysis and plan to avoid recurrence.
• Managing external support providers to meet established SLAs.
• Providing operational reporting and insights for continuous service improvement.
• Removing inefficiencies and anticipating hurdles.
• Establishing flexibility and adaptability in operations to fulfil real-time business requirements.

Product Management

• Ensuring application is properly managed and fit for purpose.
• Working with stakeholders to streamline business processes and address business problems through application solutions.

Stakeholder Management

• Collaborating closely with business stakeholders for delivery of services.
• Facilitating effective communication between stakeholders and the team.

People Management

• Developing and leading a high performing team operating in an innovative and collaborative culture.
• Uplifting leadership capability and succession planning.
• Resolving performance-related matters in a timely manner.

Key challenges and complexities of role

• Works under broad direction and is often self-initiated.
• Is fully accountable for meeting allocated technical and supervisory objectives.
• Establishes milestones and strong ability to delegate responsibilities.
• Specific focus on:

• Leadership in optimizing velocity and backlog management.
• Management of competing priorities and escalations
• Resource capacity and capability planning
• Individual development and succession planning

• Maintains a high level of customer service measured through benchmarked customer satisfaction.
• Ensures a highly engaged and motivated team.
• Demonstrates leadership and role model all Aurecon policies, procedures, values & behaviours

What can you bring to the team?

Firstly, strong sense of responsibility, flexibility, and adaptability to varying request. Demonstrate excellent time management and organisational skills. And as part of a new team, you will have the opportunity to shape this role and have input into how we evolve it over time to WOW our employees and make an even bigger impact on the world. You will also need the following:

• 4+ years experience in people management and service delivery management, in a team leader or project manager/supervisor capacity.
• Advanced experience in Agile methodology and IT Service Management (ITSM).
• With demonstrated experience as Scrum Master is desirable.
• Advanced experience in application management including development and support.
• Advanced experience in leading teams in a Global Shared Services set up is desirable.
• Application management experience (support, maintain, develop, and build).

Our Aurecon Attributes describe the types of people we bring together for clients. We don’t expect you to have all eight of the attributes, but one that is unique to you.

Finally, we value that each of our team members brings something different to Aurecon. We look for people who have had a broad range of experiences throughout their career and can demonstrate how they have worked as part of a team to bring ideas to life. Does that sound like you?

About Us

We’ve re-imagined engineering.

Aurecon is an engineering and infrastructure advisory company, but not as you know it!

For a start, our clients’ ideas drive what we do. Drawing on our deep pool of expertise, we co-create innovative solutions with our clients to some of the world’s most complex challenges. And through a range of unique creative processes and skills, we work to re-imagine, shape and design a better future.

We listen deeply and intently, which helps us see opportunities, possibilities and potential that others can’t. Think engineering. Think again.

Want to know more?

You can learn more about what it’s like to work at Aurecon by visiting the careers section of our website.

If you are intrigued or excited by what you have read, then we want to hear from you. Apply now!

Join the A-Team and experience the A-Life!

Job Description:

• Assist with the preparation of parts and consumables needed for incoming and ongoing projects.
• To assist with the inspection of parts and consumable items (imported and local) and their documentation completion.
• Ensures that all aeronautical products, materials, and consumables are properly inspected upon arrival and have all necessary documents traceable and readily available for release.
• Perform proper and accurate inventory, recording, and regular monitoring of aeronautical products, materials, and consumables and their shelf life limits as appropriate.
• Prepares and files complaints on any damages found during a standard inspection.
• Ensures unserviceable and unapproved/bogus aeronautical products are properly identified and quarantined from the serviceable items.
• To assist in exporting aircraft parts which may be a warranty, standard exchange, or with discrepancy. Before shipment, performs inspection, standard packaging, and documentation of aeronautical products that are subject to return to supplier, delivery to customer’s hangar, and outstation services.
• Ensures compliance with company rules and regulations & business code of conduct and company safety procedures. 
• Other tasks which may be necessary to support the team.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

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By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom@airbus.com.

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.