Design, develop and implement effective and efficient, flexible and innovative best practice learning and development initiatives and solutions including eLearning modules, to build capability and meet business needs with a focus on continuous improvement.

Responsibilities

• Consult with subject matter experts and stakeholders across the business to develop holistic learning, to develop relevant competency and ensure learning outcomes are met.
• Design and build workplace learning modules based on business needs.
• Build assessments to test learner's current capability level.
• Create best practice around a blended learning approach which focuses on the business needs, takes into consideration the Client, audience, culture and local environment as well as current and emerging technologies to support the approach (e.g. Virtual classroom) 
• Design learning that is engaging and promotes knowledge retention by understanding the diversity of learners and groups of learners.
• Develop and maintain effective working relationships with subject matter experts and stakeholders to provide a high level of service and advice in relation to learning pathways to meet employee earning needs.
• Role model professional best practice behaviours and principles to identify and implement Instructional Design models to the Instructional Design role in TSA - not limited to ADDIE, Kirkpatrick, SAM Model, Gagne's Nine Events of Instructions, Merrill's First Principles of Instruction, Kemp, Action Mapping etc.
• Undertake review and evaluation of learning solutions (in consultation with subject matter experts and other stakeholders holders) to ensure they
  meet organisational requirements and support transference of learning/s into the workplace.
• Analyse training and LMS related issues and provide effective solutions and advice through the design and development process that includes learning/training needs analysis, product design, development, implementation and evaluation.
• When required assist to design additional content that will support flipped learning programs.
• Manage and/or coordinate solutions and assigned tasks to
  ensure quality outputs within the approved scope.

Trainees will be introduced to various aspects of e-commerce operations, including platform
management, product listing updates, campaign monitoring, and performance analysis. The key areas of focus are:
1. Platform Performance Monitoring:
o Track and analyze key performance indicators (KPIs) such as traffic, conversion
rates, and sales across e-commerce platforms
o Generate daily or weekly reports on platform performance
2. Product List Updates:
o Regularly update and maintain product offerings on all e-commerce platforms
o Ensure accurate product information, pricing, and availability
3. E-commerce Campaign Management:
o Assist the E-commerce Account Manager in planning, coordinating, and
executing platform campaigns and promotional activities
o Track the performance of ongoing campaigns and provide insights for
improvement
4. E-commerce Analytics:
o Analyze platform data using tools such as Google Analytics or built-in platform
analytics
o Provide actionable insights based on data trends to optimize listings and
improve sales performance
5. Customer Engagement:
o Assist in responding to customer inquiries and resolving issues through the e-
commerce platforms
o Ensure a smooth and efficient customer experience across all digital touchpoints

We are seeking a highly skilled and experienced Workforce Planning & Analytics Manager to join our dynamic team. The successful candidate will be responsible for providing strategic guidance and support in workforce management, allocation, forecasting, scheduling, reporting analysis, and utilising business intelligence tools to drive operational performance and enhance decision-making capabilities. You will make a difference by collaborating with our stakeholders and using data to explain what is happening with their brands and how they can improve business performance.

You will be responsible for:

• Analyse workforce data to identify trends, gaps, and opportunities for improvement. Use metrics to assess workforce effectiveness and productivity
• Accurately predict work volume, handle time and staff shrinkage, and provide staffing recommendations to enhance workforce management and center-wide performance
• Collect, maintain, and analyse business data, including turnover rates, employee demographics, and performance metrics. Ensure data integrity and accuracy
• Collaborate with the Analytics Team to create and present reports and dashboards to stakeholders that highlight key workforce metrics, insights, and recommendations for action
• Proactively analyse inputs and oversee implementation of continuously improved forecasts and plans; measure performance, identify opportunities, and provide recommendations on how to achieve Key Performance Indicators (KPI) metrics
• Create, maintain, and distribute reporting and plans to guide various teams within the organisation to success and add value to the broader organisation
• Research and recommend performance and efficiency improvement processes and changes
• Utilise Power BI experience and solid knowledge of workforce and business intelligence concepts and tools to deliver reporting solutions, data analytics, and decision support to business leaders
• Partner and collaborate with stakeholders to deliver data and reporting solutions that enable the business to meet or exceed customer and organizational expectations
• Accountable for accurate and timely execution of ad-hoc, routine, and project-oriented business metrics and reporting needs

To succeed in this role, you must possess the necessary skills below:

• Highly proficient in Excel and overall MS Suite products, including Power BI
• Familiarity with or understanding of Sales system (Pipedrive), CRM and phone system
• Bachelor’s degree in a technical or business discipline or related experience preferred
• Minimum of 5 years of experience in workforce management, reporting analysis, business intelligence, or related field
• Excellent critical thinking with the ability to serve as a change champion and encourage team members to find innovative ways of meeting business demands
• Excellent communication and interpersonal skills
• Ability to work effectively in a fast-paced and dynamic environment
• Strong leadership and team management skills
• Proven track record of driving performance improvement initiatives
• Attention to detail and ability to prioritise tasks effectively

WORKING LOCATION AND REQUIREMENTS

This role works mostly in a WORK-FROM-HOME SETUP and to be considered for this opportunity you must be able to demonstrate your home working environment is as follows:

• conducive home office (free from noise and distraction)
• main internet: wired internet of at least 50mbps
• reliable back up internet: at least 10mbps speed

The External Services Officer is responsible for the effective management and implementation of subcontracting to ensure the compliance of subcontractors in accordance with the Government Regulatory and Company’s business requirement.

• Guides the department in planning the work to be subcontracted that is aligned with the goals of the projects as well as identification of qualified subcontractors.
• Recommends improvements, implements and monitors subcontracting process and procedures.
• Recommends process improvement on subcontracting procedure in the system.
• Assists in the execution of subcontracting signed agreement. Ensures all the requirements are submitted and complied.
• Consolidates and ensures subcontractor’s concern and/or incidents not limited to operational issues are resolved swiftly and recommend resolution.
• Facilitates approval of additional subcon plantilla, consolidates and updates on the plantilla registry.
• Ensures that subcontractors are informed and updated on the requirements of concerned departments.
• Ensures and monitors compliance of the service provider to applicable wage orders.
• Ensures accurate and timely reporting of HC and Subcontractors business Compliance
• Conducts and ensures requirements on performance evaluation to all contractors are being taken religiously
• Conducts regular meetings with subcontractors to keep track of the performance.
• Prepares budget for any related subcon expenses.
• Understands legal requirements at execution level related to management of Subcontractor, reducing legal risks and ensuring regulatory compliance.
• Coordinates with HR and Legal on legal compliance.
• Performs other tasks as may be directed by immediate superior.

Reporting to the Group Brand Manager for Farms/Meats, the Brand Portfolio Manager for VAM is responsible for the holistic category and brand marketing management of the Food Group’s Prepared Meats, also known as Value-Added Meats (VAM) products. This involves the creation and launch of new brands, products, and the support of existing ones in the category portfolio. This is an integrated brand and product management role, and the candidate will have an opportunity to drive business growth while continuing to hone their marketing and brand management skills.

The role is responsible to fulfill the brand management role for Pilmico Farms and The Good Meat’s Prepared Meats and VAM products, including but not limited to the following functional responsibilities :

• Market and Consumer Understanding (Market Sizing, Brand and Segment Shares, Competitor Analysis, Channel Analysis, Consumer Insight)
• Brand Strategic Planning including Range Extensions (Brand Identity, Brand Vision, Brand Architecture, Portfolio Management, Product Portfolio Strategy)
• Innovation and New Product Development (Idea Generation to Commercialization and post-launch evaluation)
• Brand Profitability (P&L Planning and Management, Revenue Achievement, Pricing and COGS Management, A&P Control) and market share delivery
• Brand Marketing Activity and Support Planning, Execution, and Evaluation (Communication and Media, POS and Merchandising, Trade and Consumer Promotions, Digital Marketing and Commerce)
• Product Delivery and Quality (Formulation and Packaging quality and market delivery) - Product Availability (sales channel strategy and monitoring, availability, visibility)
• Product Supply Management (forecasting, Materials supply management)
• Brand Social Impact (brand and product sustainability and social dimensions)
• Cross-functional team collaboration and assistance to team outside of directly managed brands, support on developmental and ad-hoc corporate, marketing, and other projects

We are seeking a passionate and talented Associate Designer with a strong background in workplace interiors. Your expertise in space design, graphic sensibility, and material knowledge will be essential as you support the team in delivering high-quality design solutions for global clients.

Key Responsibilities:

• Design Development  :Utilize your proficiency in layout design and zoning to create efficient and functional workplace environments. Create visually engaging mood boards and color palettes that effectively communicate design concepts and align with client preferences for pitches and projects. Transform initial ideas into comprehensive design solutions that are practical and aesthetically pleasing. Demonstrate a solid understanding of materials and finishes, color sensibility, and provide direction and comments for 3D renders that enhance design.
• Collaboration : Work with and collaborate with other designers across multiple geographies.
• Trend Research: Stay informed about industry trends, emerging materials, and innovative design practices to bring fresh perspectives to the team.

Qualifications:

• Master's / Bachelor’s degree in Interior Design, Architecture, or equivalent.
• 2-5 years of experience in workplace interior design.
• Strong graphical skills, with proficiency in design software (e.g., AutoCAD, SketchUp, Adobe Creative Suite).
• Excellent understanding of color theory, material selection, and space planning principles.
• Teamwork skills, with a collaborative mindset and a willingness to support team members.
• Strong communication and presentation skills.

For more details, please visit our website www.spacematrix.com

We are looking for a skilled Interior/Exterior Renderer to join our dynamic team. The ideal candidate will have a strong eye for detail, capable of producing high-quality renderings for both interiors and exteriors, while ensuring quick turnaround times. You should be able to model furniture and fixtures accurately and communicate effectively with the team during our working hours.

Key Responsibilities:

-Create realistic and detailed renderings for both interior and exterior projects.

-Model furniture, fixtures, and architectural elements as needed.

-Collaborate with team members and communicate efficiently to meet project deadlines.

-Ensure all work aligns with client specifications and expectations.

-Manage time effectively to deliver projects within tight timelines.

-Proficiency in AutoCAD, Revit, 3DS Max, SketchUp, and rendering software.

-Strong communication skills with proficiency in English.

-Experience modeling furniture and fixtures.

-Ability to work during our office hours and meet project deadlines.

-A quick turnaround on assigned tasks.

Preferred Skills:

-Attention to detail and accuracy in rendering.

-Ability to work collaboratively and independently when necessary.

Working Schedule

-Work full-time from 9 AM - 5 PM EST (9pm-5am PH Time)

-Permanent Work from Home

- Salary USD 700 Monthly

send your CV and portfolio to: mondilla.jay03@gmail.com

Graphic Designer - Luxury Jewelry

Location: Fully Remote

Job Type: Full-Time (9am to 5pm Eastern Standard Time)

If you have a strong eye for luxury aesthetics and a passion for creating visually stunning designs, this is the role for you. Join our client's team and collaborate with the Marketing department to showcase their exquisite diamond jewelry collections through both digital and print materials.

Key Responsibilities:

• Develop and design visually appealing digital and print materials, including advertisements, brochures, banners, social media content, and website graphics, aligned with brand guidelines.

• Collaborate with the Marketing team to conceptualize and execute campaigns that emphasize the luxury and exclusivity of our diamond jewelry.

• Proven experience as a Graphic Designer, preferably within the luxury or jewelry industry.
• A strong portfolio showcasing work that emphasizes luxury aesthetics and attention to detail.
• Proficiency in Adobe Creative Suite (Photoshop, Illustrator, InDesign).

• Weekly Pay
• Work from home opportunities
• Negotiable Salary, depending on the experience
• Easy Hiring Proces

We are looking for an experienced Social Media Manager with skills in website design to join our client's team. The ideal candidate will have a passion for creating engaging visual content for digital platforms and managing website design.

• Weekly Pay
• Work from home opportunities
• Easy Hiring Process
• Negotiable salary depending on the experience

The Head of Business Excellence is responsible for driving operational excellence across the organization by overseeing governance, process compliance, service reviews, and audits. This role ensures that all functions, including product development, project implementation, maintenance support, and back-office operations, adhere to high standards of process efficiency, compliance, and service quality. The Head of Business Excellence will also lead continuous improvement initiatives to enhance processes and deliver greater value to the business.

Qualifications:

·        Education: Bachelor’s degree in Information Technology, Business Administration, or  related fields.

·        Experience: Minimum of 10 years of experience in various process and governance roles such as process improvement, PMO, CMMi, PCQA, audit, or business excellence roles.

·        Desired Certifications: Relevant certifications in CMMi, ITIL, COBIT, quality management, PMP, Agile, SAFE, process governance, or continuous improvement methodologies (e.g., Lean Six Sigma, PMP).

Skills and Competencies:

·        In-depth understanding of process governance, service reviews, and audit practices.

·        Process Governance: Expertise in developing and maintaining governance frameworks across multiple business areas.

·        Audit and Compliance: Strong background in conducting service reviews and audits to ensure compliance with standards and regulatory requirements.

·        Operational Excellence: Proven ability to drive continuous improvement and embed a culture of excellence in service delivery.

As a Senior Designer for Workplace Interiors, you will lead a talented team in creating outstanding design solutions. Your proficiency in space planning, graphic sensibility, and material knowledge will be crucial as you manage multiple projects and client pitches while supporting teams across various geographies. You will ensure high-quality outcomes through effective communication and collaboration.

Key Responsibilities:

• Team Management: Manage a team of designers, providing direction and support throughout the design process while encouraging creative thinking and collaboration.
• Design Development : Utilize your expertise in layout design and zoning to develop efficient and innovative workplace solutions that enhance functionality and aesthetics. Creating mood boards, color palettes, and providing direction and comments for 3D renders while coordinating with the 3D team.
• Coordination & Collaboration : Handle design pitches and projects, ensuring timely delivery and adherence to budgets and quality standards. Support and collaborate with teams across different geographies, ensuring seamless communication.
• Creative Problem Solving and Trend Analysis : Tackle challenging design-centric pitches and projects with a proactive, solution-oriented approach, delivering innovative outcomes . Stay updated on industry trends, emerging materials, and best practices to inform design decisions and enhance team knowledge.

Qualifications:

• Master's / Bachelor’s degree in Interior Design, Architecture, or equivalent.
• Total 8+ years of experience and in that 5+ years of experience in office interior design, with experience in team management.
• Strong graphical skills, with proficiency in design software (e.g., AutoCAD, SketchUp, Adobe Creative Suite).
• Excellent understanding of color theory, material selection, and space planning principles.
• Outstanding communication and interpersonal skills, with the ability to engage effectively with clients and team members.
• Ability to work collaboratively with different teams, fostering a supportive work environment and quality design outcomes.

Pls. visit our website www.spacematrix.com

Job Title: Newsletter Editor

Location: Fully Remote
Job Type: Full-Time (8am to 4pm Eastern Standard Time)

We are seeking a detail-oriented and efficient Newsletter Editor to join our client's team. The ideal candidate is a fast worker and typer, with experience in the USA eCommerce industry. You will be responsible for editing and compiling engaging, well-written newsletters that align with our client's brand’s voice and goals. This role requires fluency in English, a keen eye for detail, and the ability to meet tight deadlines while maintaining high-quality work.

Key Responsibilities:

• Edit and compile newsletters, ensuring accuracy, clarity, and relevance to our audience.
• Work with the marketing team to create content that aligns with our brand’s objectives.
• Ensure timely delivery of newsletters to subscribers.
• Incorporate feedback and make revisions quickly as needed.

• Proven experience in newsletter editing or a related field.
• Fast typing skills and ability to work efficiently under tight deadlines.
• Strong understanding of USA eCommerce trends and best practices.
• Fluent in English with excellent grammar and communication skills.
• Some writing experience or the ability to create content when necessary.
• Detail-oriented with the ability to manage multiple tasks at once.

• Weekly pay
• Work-from-home opportunities
• Easy hiring process
• Salary: negotiable, depends on the experience

As a Sustainability Program Manager, you will build relationships and collaborate with domestic and multinational food companies (restaurant chains, caterers, retailers, hospitality groups, and packaged good companies) to help them incorporate sustainable foods such as plant-based ingredients into their supply chain.

Globally, a growing number of companies are adopting or considering plant-based food policies and commitments as part of their sustainability initiatives. Major corporations in the hospitality, food service, and retail sectors have started to incorporate plant-based options to reduce their environmental impact. The shift is driven by increasing consumer demand for sustainable and ethical food options, along with companies' efforts to meet their ESG goals.

In this role with Lever Foundation, you will help educate more companies on the sustainability, animal welfare, and economic benefits of making this supply chain shift. You will provide industry updates, connect these companies with potential suppliers, and provide other resources to help them understand and make progress on the issue. In order to identify and engage new food companies, you will do online research, write and send emails, make calls, and conduct visits and meetings with companies. 

You'll work from home and hours are highly flexible. You'll have wonderful colleagues in Asia, Europe, and the US who will work with and support you. You’ll stay in close touch with them through calls, email and messages.

Through this work you will have hands-on experience working with large food companies on corporate sustainability, with room for advancement to managerial or other positions.

As a Sustainability Program Manager, you will build relationships and collaborate with domestic and multinational food companies (restaurant chains, caterers, retailers, hospitality groups, and packaged good companies) to help them incorporate sustainable foods such as plant-based ingredients into their supply chain.

Globally, a growing number of companies are adopting or considering plant-based food policies and commitments as part of their sustainability initiatives. Major corporations in the hospitality, food service, and retail sectors have started to incorporate plant-based options to reduce their environmental impact. The shift is driven by increasing consumer demand for sustainable and ethical food options, along with companies' efforts to meet their ESG goals.

In this role with Lever Foundation, you will help educate more companies on the sustainability, animal welfare, and economic benefits of making this supply chain shift. You will provide industry updates, connect these companies with potential suppliers, and provide other resources to help them understand and make progress on the issue. In order to identify and engage new food companies, you will do online research, write and send emails, make calls, and conduct visits and meetings with companies. 

You'll work from home and hours are highly flexible. You'll have wonderful colleagues in Asia, Europe, and the US who will work with and support you. You’ll stay in close touch with them through calls, email and messages.

Through this work you will have hands-on experience working with large food companies on corporate sustainability, with room for advancement to managerial or other positions.

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

The Integration Specialist will focus on the integration of Workday with other HR applications, including payroll, talent acquisition (SmartRecruiters), talent management, and additional HR systems. This role is crucial for ensuring seamless data flow and interoperability between our HR systems, enhancing overall HR service delivery.

Specific Responsibilities

• Design, develop, and maintain integrations between Workday and other internal/external systems.
• Collaborate with stakeholders to gather requirements and translate them into technical specifications.
• Monitor and troubleshoot integration issues, ensuring timely resolution.
• Perform regular audits and validations to ensure data integrity across systems.
• Stay updated on Workday updates and enhancements, leveraging new features effectively.
• Develop and maintain integration documentation, including data flow diagrams and technical specifications.
• Collaborate with vendors and third-party providers to facilitate seamless integrations.
• Utilize integration tools such as Workday Studio, EIB, and other middleware solutions.
• Develop custom reports and data extracts to support business needs.
• Write and maintain scripts and code for integrations using appropriate programming languages.
• Work closely with HR, IT, and other departments to understand integration needs and deliver solutions.
• Provide technical support and training to end-users and stakeholders.
• Participate in integration testing, including unit, system, and user acceptance testing.
• Assist in managing integration projects, including planning, execution, and delivery.
• Ensure projects are completed on time, within scope, and within budget.
• Communicate project status and progress to the Integration Manager and other stakeholders

The Senior Bids and Proposals Specialist assists the Team Lead in day-to-day operational management within the Bids and Proposals function. This includes involvement in strategy execution, working with major pursuits and proposal managers, and providing end-to-end proposal assistance, training, and guidance to junior team members.

• Lead / Assist on region-specific must win pursuits and manage complex compliance requirements
• Contribute to and lead Go /No Go and green light analysis / readiness to bid assessment in partnership with capture / bid managers; update CRM data as needed to maintain accuracy
• Contribute to pre-RFP proposal planning, Four Rules win strategy and message, and ensure client issues and discriminators in deliverables.
• Build positive relationships and support team formations on pursuits
• Contribute, write and edit key draft proposal content such as executive summaries or cover letters
• Develop content plan for proposal or provide templates to writing team with specific requirements/compliance or messaging guidance
• Facilitate and organize content for milestone and color reviews, manage recovery and implementation of comments and finalization of documents and compliance
• Collaborate with graphic designers on design and custom graphics or layout. Support final and edit layout in Word, InDesign, or other programs and follow branded templates and coordinate final production
• Conduct client or industry research as needed
• Serve as a champion for specific client/portfolio or sector of the business line and contribute to new content.
• Coordinate with subcontractors to gather data required and provide technical guidance
• Participate at pre-bid meetings with bid or capture manager to build knowledge or external relationships
• Apply technical knowledge and work with senior members of the team in managing complex pursuits and developing process improvement initiatives
• Assist the Team Lead in managing team workload and performing quality checks on output of junior members of the team prior to submission to stakeholders and clients
• Address critical and unique issues, identify risks, and propose ways to prevent occurrence of similar issues and concerns
• Lead and support key improvement projects and provide guidance and technical expertise to junior members of the team

Key Responsibilities:
 

• Enhances service levels and ensures the team meets quality, volume, and timeliness objectives (SLAs/KPIs).
• Drives operational excellence through adherence to business needs, budgets, and best practices.
• Leads initiatives such as UAT approvals, efficiency projects, and the closure of GRC/Internal Audit Action Plans, significantly impacting customer, operational, and project outcomes.
• Oversee daily R2R operations, ensuring alignment with organizational goals and timely delivery.
• Adapt strategies to address operational and resource challenges, and ensure the accuracy of R2R Taxonomy, process models, and SOPs.
• Lead and guide teams in resolving complex challenges, maintaining high standards of accuracy and compliance.
• Collaborate with senior management to drive performance improvements and ensure adherence to corporate policies.
• Manage and prioritize multiple delivery teams, mentor employees, and lead high-risk projects.
• Conduct reconciliation of inventory every month and make sure that the market will closed every WD+3.
   

Knowledge & Expertise
 

• Expertise in fostering a shared service mindset, optimizing operations through centralized processes, and collaborative efficiency
• Deep understanding of R2R procedures and practices, with a basic knowledge of O2C and P2P processes.
• Expertise in managing operations across multiple markets, with the ability to improve efficiency through collaboration with Finance, Commercial, and Product/Tech teams.
• Familiarity with business directives and billing strategies to enhance operational efficiency and drive business outcomes.
   

Skills
 

• Formal supervisory experience, managing priorities and deadlines for multi-cultural teams.
• Mentoring and supporting employees to advance their careers.
• Leading projects with significant risk and resource needs, and overseeing complex business reviews.
• Use judgment to resolve short-term issues and coach others on problem-solving techniques.
• Address complex problems with informed decision-making, acting as a point of escalation for significant issues.
• Employ tact and diplomacy in addressing sensitive issues and exchanging information.
• Communicate complex concepts clearly, anticipate objections, and influence others effectively.
• Manage conflicts and foster collaboration to achieve shared objectives.
• Can roll up your sleeves

As a Business Analyst (BA) at SGS, you will be a vital member of our Information Technology (IT)Corporate team. Collaborating closely with business and function stakeholders,
you'll play a pivotal role in enhancing their processes and systems.
You will also play a key role in our demand management process, providing analysis of business requirements and insights into the complete backlog of demands, improvement opportunities, requested changes, required upgrades, and technology refresh initiatives. When required, you will also support Service Managers by offering information and clarifications related to functional service requests.
Join SGS as a Business Analyst and be part of a global leader known for quality and integrity.

Responsibilities:
Understand the business, assess diverse stakeholder needs, and translate these into well-documented requirement.
Collaborate with business and function stakeholders to understand and improve processes and systems.
Backlog Management, Develop high-level and detailed functional designs
, define acceptance criteria, review testing plans, and oversee User Acceptance Testing (UAT)
Assess needs and demands from multiple stakeholders and prioritize requirements.
Analyze and document applications and business requirements, create epics and user stories.
Support deployment and rollout plans.
Contribute to demand management by analyzing business requirements.
Provide support to Service Managers for functional service requests.
 

The Legal Delivery Team is the engine room of DBC Philippines. Providing scalable, quality conveyancing support and services to buyers and sellers across the retail residential market, the Legal Delivery team works across all states in Australia and includes a large team of operational specialists in the Philippines.

We are seeking for a Admin Officer to work as part of a team providing service and support to Client Services team through lead conversion, assisting Lawyers in preparation of contract review, assisting Paralegals and Australian clerks in accomplishing some clerical works from matter creation to settlement.

Duties include:

• Opening files for Client by creating matters and do basic checking of the contract and client details based on the procedure
• Manages contract review calendar booking
• Assigns matter to file handlers based on their daily capacity
• Prepares contract review for the Lawyers
• Carry out administrative duties such as partial data entry and forwarding of emails to file handlers
• Report to and update the leader of any issues encountered by the team for resolution
• Ensure tasks are verified and completed in a timely manner
• Participates in the investigation of the problem and implementation of actions 
• Ensure compliance with the procedures
• Perform other tasks assigned by Management

What will a normal day look like? 

Representing our client, you will act as the single point of contact for customers service, sales and support needs – taking every opportunity to delight and act with an ownership mentality through to end resolution. 

As a Customer Champion Consultant, you will handle a variety of interactions with customers including: 

• Sales Offers – Proactively offering sales campaigns and products during customer interactions 

• Service queries – listen to, understand, empathise, give guidance and solve it right, first time 

• New sale or service orders - ensure the new sales and service orders are accurate, the Customer expectation is aligned, the service is activated/changed at the agreed time and the customer’s bill is accurate and understood 

• Utility Support teams – Case manage all escalations which come through on a day-to-day basis and ensure they are solved to the satisfaction of all parties and within expected SLA 

It is all about world class service through every touchpoint. An eye on time management and agile ways of working is a must – moving to where the customers’ needs are within any given moment.  

This role will be 100% on site with a schedule that operates 24/7. 

Why work with TSA? 

• Attractive Salary Package of 27K + monthly incentives + HMO coverage with free dependent + Life Insurance Coverage 

• Options post training completion to work a 9-day fortnight 

• Our #TSAWays are what we are all about. Think of them as the vibe! 

• Join a company that promotes from within – work your way up and across the business 

• Comprehensive training, with ongoing coaching and development 

• A vibrant and rewarding recognition program - We love to celebrate our people!  

• We are proud of our fun, friendly and supportive team environment 

What you’ll be doing:

• Providing Tier 1 and 2 level IT, application, software & hardware support

• Monitoring the Control Centre for potential issues and raising as tickets as required

• Creating training materials to build internal knowledge

• Providing support to the on site technicians as required

• Preparing issue reports and update stakeholders

• Implementing and upgrading functionality with the customer

This is an Individual Contributor role, primarily to derive analytic insights into client and team performance, prepare regular reporting, and deliver process and tool improvements. This role will formulate and source the necessary datasets from internal tools and platforms to render insights in compelling presentations and visualizations. This role is also responsible for setting and executing regular reporting, solving complex problems, and taking a broad perspective to identify innovative solutions.

The role will be responsible for:

• Master internal tools, systems and processes and formalize new and revised data requirements for various types of analyses
• Collect, manipulate, and analyze data to identify growth opportunities, potential issues in existing business, or insights that impact business decisions
• Gain an understanding of root problems and manage and implement data quality solutions to enhance operational efficiency
• Collaborate with stakeholders to gather key requirements and decide on prioritization of feature change requests for the creation of dashboards, management reports, and enterprise systems
• Responsible for regular reporting for Leadership and broader RCS team
• Communicate progress and accomplishment of project milestones and always ensure alignment between stakeholders
• Proactively facilitate and investigate and resolve data anomalies and data quality issues

• Develop presentations of complex data and content for Leadership, internal stakeholders and broader RCS team in an accurate, understandable, and engaging manner
• Perform program and project management for effective delivery of projects and insights

• Responsibility and accountability for the execution of the RCS team procedures, as developed and updated over time as the function progresses
• Must manage independently to liaise with business functions as required based on Visa strategy and key business drivers to ensure revenue is maximized

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

We are seeking a highly organized Talent Acquisition Operations Specialist to help support our Global Talent Acquisition Team. This role will focus on the day-to-day tasks that keep the project teams running and assist with improving team systems, tools, and procedures.

• Coordinate with cross-functional teams (IT, Legal, Procurement, etc.)
• Participate on project teams as assigned
• Ideate on creative solutions for challenges
• Manage vendors, PO and invoicing process for country
• Advise local team members on budget guidelines for various expense types
• Set up team and external meetings; document follow-up and action items
• Manage audit process for country
• Collaborate with system administrators
• Conduct system testing

Your key tasks 

• Work as part of an agile development team
• Design and implement Microservices
• Maintain and debug microservice-based REST APIs
• Apply Software Development best practices, including unit testing, version control, continuous integration and design patterns
• Write technical documentation, analyse and resolve incidents and issues