JOB SUMMARY:

The Business Analyst role is responsible for providing necessary business analysis support from elicitation, analysis, and documentation of business needs and stakeholder requirements, solution requirements both functional and non-functional, and transition requirements relating to various software applications.

DUTIES AND RESPONSIBILITIES:

Business analysis

• Investigates business and operational needs, problems, and opportunities, resulting in the recommendation of improvements in automated and non-automated components of new or changed processes or systems

Business modeling

• Conversant with techniques covering a full range of modeling situations. 
• Models current and desired scenarios 
• Selects appropriate modeling techniques for meeting assigned objectives. 
• Gains agreement from subject matter experts to models produced. 
• Reviews resulting models with stakeholders and gains resolution to issues or needs.

Requirements definition and management

• Defines and manages scope, requirements definition, and prioritization activities for IT-related projects or change requests
• Follows the agreed standards, applying appropriate techniques to elicit and document detailed requirements. 
• Provides a constructive challenge to stakeholders as required. 
• Prioritizes requirements and documents traceability to source.
• Provides input to the requirements baseline. Investigates, manages, and applies authorized requests for changes to baselined requirements, in line with change management policy

Project Management

• Ensures tasks, milestones, timelines, resources, and other details are clearly communicated to the business owners
• Prepares and submits regular status reports to relevant stakeholders, indicating tasks completed, risk assessment, issues encountered and other items requiring management action
• Manages projects according to approved project management standards to ensure agreed scope, schedule, budget, and objectives are met

Working at Freelancer.com are for the:

• Self-growth enthusiasts. We kickstart our day asking, what can I improve today?
• Trailblazers. If you’re someone who takes charge and strives to have their ideas turn into instant impact, you’re in!
• Data-driven. In making decisions we rely on one question, what does the data say?
• Changemakers. Driven by our mission to bring billions of jobs to people, we’re here to change lives and empower individuals worldwide. 
• Team players. Here at Freelancer, we are a pro sports team. We work together seamlessly, passing the ball of innovation and collaboration to score success as one.

About Freelancer.com

Twelve-time Webby award-winning Freelancer.com is the world’s largest freelancing and crowdsourcing marketplace by total number of users and projects posted. More than 66 million registered users have posted over 30 million projects and contests to date in over 2,000 areas as diverse as website development, logo design, marketing, copywriting, astrophysics, aerospace engineering, and manufacturing.

Freelancer Limited is listed on the Australian Securities Exchange under the ticker ASX:FLN and is quoted on OTCQX Best Market under the ticker FLNCF.

The impact you’ll make in the team

Freelancer owns Escrow.com, the leading provider of secure online payments and online transaction management for consumers and businesses on the Internet with over US$5 billion in transactions secured.

With our mission to provide the world’s most secure payment method, we need Technical Business Analysts who’ll be willing to take the company to the next level! As a sneak peak of behind the scenes, you will:

• Play a crucial role in driving Escrow.com’s relationship and integration with different companies worldwide.
• Be involved in technical discovery discussions with potential clients, and provide them an overview of how integrations with Escrow.com work.
• Serve as the main point of contact regarding technical concerns on Escrow.com’s APIs, webhooks, and other integration products.
• Review the needs and requirements of clients, and recommend APIs, or integration products that would best suit them.
• Provide guidance for ongoing client integrations, ensuring their successful implementation.
• Make updates to Escrow.com’s API when necessary, including bug fixes or implementing new APIs for integrations.

• Has excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical clients.
• Strong knowledge on API design principles and web technologies (REST, JSON, XML, etc.)
• Attention to detail and a commitment to delivering high-quality support.
• Experience with Postman, Chrome DevTools as well as using design tools such as Figma or Moqups.
• Experience with monitoring and troubleshooting tools (Kibana, Grafana, etc)
• Knowledge on Javascript, CSS, HTML and other programming languages.

• Take on the challenge of software engineering on a global level, working with a top-ranked website that serves 66 million customers worldwide in 247 countries and territories
• You’ll be surrounded and mentored by a world-class team of engineers and leaders that have solid experience in the technology industry
• Work hard, take ownership, and watch your career soar in a dynamic and meritocratic workplace
• Get inspired and stay engaged with our company's regular hackathons, monthly engagement events, and sports activities where you can put your skills to the test and win cash prizes! 
• Earn a competitive salary that recognizes your talent and dedication
• Comprehensive and competitive health benefits to keep you and your family healthy (HMO, Life, and Personal Accident Insurances)
• Enjoy a delicious free daily meal, snacks, and beverages, to help you stay productive and focused throughout the day!
• Experience transparency and open communication at our weekly town halls, featuring Q&A sessions with the CEO