Job Description: Position Overview:We are seeking a highly organized and professional Personal Assistant to support our travel operations. The ideal c..
Job Description:
Position Overview: We are seeking a highly organized and professional Personal Assistant to support our travel operations. The ideal candidate will have exceptional communication skills, a strong attention to detail, and experience in the travel industry. You will be responsible for liaising with hotels, airlines, and other travel service providers, managing itineraries, and ensuring seamless travel arrangements for clients.
Key Responsibilities:
Professionally communicate with hotels, airlines, and other travel providers via phone and email to handle special requests, follow-ups, and ensure client satisfaction.
Create detailed travel itineraries using Travefy to provide clients with an organized and memorable experience.
Manage tasks and projects effectively using ClickUp, ensuring deadlines and priorities are met.
Research and gather information about global travel destinations to provide valuable insights and recommendations to clients.
Maintain accurate records of correspondence and reservations, ensuring all details are up-to-date.
Assist with administrative tasks related to travel planning and coordination.
(Preferred) Utilize knowledge of Amadeus for booking and managing travel arrangements.
Qualifications:
Proficiency in Travefy and ClickUp (or similar tools).
Exceptional spoken and written English, with a professional demeanor when communicating via phone and email.
Strong organizational and multitasking skills with the ability to manage multiple requests simultaneously.
Knowledge of global destinations, cultural nuances, and travel trends.
(Preferred) Familiarity with Amadeus or similar global distribution systems.
Previous experience in the travel or hospitality industry is a plus.
Key Attributes:
Excellent interpersonal skills and customer-oriented mindset.
Detail-oriented with a focus on accuracy and quality.
Proactive, self-motivated, and adaptable to a fast-paced environment.
Passion for travel and a willingness to learn about new tools and destinations.
Work Environment: This is a remote position that offers flexibility and the opportunity to work with a globally recognized travel company.
If you have a passion for travel, exceptional communication skills, and the drive to provide top-notch assistance, we would love to hear from you!
Monitors and evaluates customer service interactions through call monitoring, email reviews, and chat transcripts to ensure adherence to quality stand..
Monitors and evaluates customer service interactions through call monitoring, email reviews, and chat transcripts to ensure adherence to quality standards and compliance with company policies.
Identifies areas for improvement in customer service performance and provide actionable feedback to customer service representatives.
Conducts regular quality audits and provide detailed reports to management, highlighting trends, areas of improvement, and best practices.
Collaborates with the management team to develop and implement quality improvement initiatives and strategies.
Analyzes customer feedback and data to identify opportunities for process improvement and customer satisfaction enhancement.
Stay updated on industry best practices and regulatory requirements to ensure compliance and quality standards are met.
Develops and delivers comprehensive training programs for new and existing customer service representatives, focusing on product knowledge, customer service skills, and company policies and procedures.
Creates training materials, including manuals, presentations, and interactive activities, to support the learning and development of customer service representatives.
Conducts training sessions, workshops, and role-playing exercises to enhance the skills and performance of customer service representatives.
Evaluates the effectiveness of training programs through assessments,quizzes, and performance evaluations, and make necessary adjustments to improve training outcomes.
Collaborates with the quality assurance team to incorporate customer feedback and quality metrics into training programs.
Provides ongoing coaching and support to customer service representatives to reinforce training and promote continuous improvement in performance.
Responsibilities:This position is primarily responsible in identifying and delivering NetSuite training needs for the business.Work with the Global Tr..
Responsibilities:
This position is primarily responsible in identifying and delivering NetSuite training needs for the business.
Work with the Global Training Team in creating a training roadmap for NetSuite users across all departments.
Build training materials, user guides and training videos to be published in company’s official training site.
Work with ERP Team in resolving NetSuite requests and issues in a timely manner.
Troubleshoot issues and provide on-going support to optimize user adoption and NetSuite configuration.
Identify business requirements, functional design, prototyping in sandbox, process design (including scenario design, flow mapping), testing, training, defining support for the NetSuite system.
Provide NetSuite consulting expertise utilizing industry experience, business analysis, best practices and logic to facilitate requirements.
Build, develop and test detailed functional designs for business solution components and prototypes.
Support other departments as required.
Undertake any additional reasonable tasks as deemed necessary.
The position is responsible for developing and delivering learning in support of Visa DPS products and services for Dispute and Support Operations (DS..
The position is responsible for developing and delivering learning in support of Visa DPS products and services for Dispute and Support Operations (DSO) Dispute Analysts. Responsibilities include developing business-relevant curriculum, attaining appropriate level of expertise on assigned topics, delivering information effectively, and ensuring all established goals and objectives related to training and development are completed successfully. The trainer will work with the DSO technical writer(s) to update and maintain all training documentation. They will also create training videos or short stories. This person will work closely with the trainer(s) in other DSO sites to ensure consistent delivery and processing according to procedures. Trainer is responsible for all training document creation and review to ensure alignment within sites, service lines, teams and procedures. Trainer will partner with Quality Assurance, DSO leaders and managers, DSO Technical writer(s), and Visa Training team in order to provide up to date, relevant and engaging training to the team.
Essential Functions
Identify opportunities to optimize team performance and counsel staff and support staff (quality assurance, training, documentation) on dispute related matter in order to maximize resource utilization and service delivery quality
Stay current with DSO, Visa, and client business objectives by building effective relationships with product, sales and account teams, as well as DSO leadership
Partner with other DSO and Visa Trainer(s) to develop skills and material
Participate in and promote a DSO training assessment and feedback process
Identify on an ongoing basis potential course or knowledge gaps and /or needs and coordinate with DSO leadership on scheduling as appropriate
Work with functional groups to plan and develop curriculum per assigned schedule
Ensure course material accurately reflects and supports the business and strategic objectives of DSO, Visa DPS and its clients
Update course materials according to schedule, or more frequently as needed
Stay abreast of latest training and course development practices to ensure training delivery is engaging and effective
Ensure all course materials are prepared and delivered in a timely manner prior to event
Conduct training programs according to schedule
Administer online training as necessary for international team, ensuring engagement and successful transfer of knowledge
Work with DSO Technical Writer(s) to ensure policies and procedures are accurate and up to date
Be thoroughly acquainted with DSO Procedures, Quick Reference Guides and Job Aid templates
Other requirements as assigned
Domestic and international travel required (20-35%), with short term (2 week to 1 month) stays at off site locations
Work off business hours as required to meet with subject matter experts in order to ensure that specialized topics are appropriately addressed and discussed
This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.
· Serve as a departmental trainer for Client Care Organization, delivering courses as per defined schedule. Incumbent is responsible for ensuring tha..
· Serve as a departmental trainer for Client Care Organization, delivering courses as per defined schedule. Incumbent is responsible for ensuring that contact center agents are fully prepared to perform their job in accordance with company and departmental policies and procedures.
· Train new hires and up-skilling Customer Service Representatives in all skill sets associated with the position, including PC and telephone usage, peripheral application training, as well as Client Support Services (CSS) departmental policies and procedures and Customer Service Excellence training.
· Schedule training rooms and facilities, ensuring that all necessary equipment is in place prior to training.
· Ensure that training materials are prepared, updated and available on the first day of training.
· Maintain updated records of training curricula and materials in knowledge management tool.
· Administer tests and provide written feedback to the Nesting/Transition Team Lead/Manager.
· Maintain a high personal skill level for each service taught so that the incumbent's judgment is founded on current job knowledge. This includes partnering with Quality team to understand and address performance gaps.
· Partner with Production teams in support of Nesting/Transition Team to ensure transfer of knowledge and appropriate job performance.
· Support train-the-trainer efforts across sites as needed.
· Adhere to established Client Care procedures and guidelines while providing quality customer service in order to meet and exceed department standards.
· Must be flexible to workdays, evenings, weekends, and holidays, adjusting work shifts according to business needs
· Liaise with stakeholders to determine training needs and negotiate training timelines based on priorities, trainers’ availability and resources
· Identify and solve training and learning gaps by partnering with Quality team
· Assess the impact of each training course on trainee performance and client satisfaction
· Provide recommendations for training enhancements, process improvements and contribute to design/re-design or building of training materials, including job aids and eLearning development projects.
· Apply technical or learning theories through various training activities as a form of retention strategy
This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.
We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place whe..
We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!
We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place whe..
We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!
Overview
The Trainer, Quote Desk has the primary responsibility of supporting the Quote Desk team to evaluate their needs and current practices and creating and delivering a training development plan complete with materials, tutorials, instructions, and learning resources such as online modules and guides. This includes - but is not limited to – coaching colleagues, finding ways to improve process or quote ability, interlocking with other departments on one-off projects, data collection and analysis. He/She is also expected to prepare accurate quotes for the CW sales team. This is a hybrid role which he/she is expected to do both training and agent role.
Essential Duties and Responsibilities
Develop a schedule to assess training needs.
Conduct employee surveys and interviews.
Consult with other trainers, managers, and leadership.
Track and compile collected data.
Conceptualize training materials based on data and research.
Communicate training needs and online resources.
Create training strategies, initiatives, and materials.
Contact and utilize outside vendors and resources for instructional technology.
We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place whe..
We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!
Overview
The Trainer, Quote Desk has the primary responsibility of supporting the Quote Desk team to evaluate their needs and current practices and creating and delivering a training development plan complete with materials, tutorials, instructions, and learning resources such as online modules and guides. This includes - but is not limited to – coaching colleagues, finding ways to improve process or quote ability, interlocking with other departments on one-off projects, data collection and analysis. He/She is also expected to prepare accurate quotes for the CW sales team. This is a hybrid role which he/she is expected to do both training and agent role.
Essential Duties and Responsibilities
Develop a schedule to assess training needs.
Conduct employee surveys and interviews.
Consult with other trainers, managers, and leadership.
Track and compile collected data.
Conceptualize training materials based on data and research.
Communicate training needs and online resources.
Create training strategies, initiatives, and materials.
Contact and utilize outside vendors and resources for instructional technology.
Service, Integrity, Reliability. Work where these words matter. Join iOPEX Technologies now!We are hiring for passionate and talented Trainers for one..
Service, Integrity, Reliability. Work where these words matter. Join iOPEX Technologies now!
We are hiring for passionate and talented Trainers for one of our pioneer accounts.
Qualifications:
At least 1 - 2 years of experience as a Process Trainer or Communications Coach
Must be willing to work on night shifts and shifting schedules at Bonifacio Global City, Taguig City
What's in it for you?
Our people enjoy some amazing perks, check out a few below:
Competitive salary package
Exciting employee engagement activities
Stability (Continuously getting pioneer accounts)
Learning sessions every week
Fast career growth
Free Parking Passes
Accessible location
HMO (Free dependent)
Leave credits/Leave conversions
Night differential
Uncapped annual appraisal
2 days off
And most importantly, you’ll be part of a growing company with dynamic and engaging team.
For Faster transactions - Walk in and look for Yana - our office is located in SIX/NEO (previously Net Lima) 12th Floor 26th street 5th avenue BGC, Taguig
We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place whe..
We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!
responsible for performing training needs assessments, designing and delivering curriculum and learning materials and managing all phases of training interventions. This is how you roll:
Facilitate classes for employee competency development
Review course curricula and provide feedback for continuous improvement
Ensure Training Quality Guidelines/Processes are followed
Provide the necessary documentation for all classes facilitated
Work with the L&D to catalyze improvement with regard to employee personal and professional competency development, and its execution & application
Verify training effectiveness through observations; conduct audits to validate effectiveness of training and track post training results
Evaluate classroom feedback to find ways on how to improve class facilitation
Conduct needs analysis, research and create new training initiatives to strengthen the skill set of Employees
Design and develop instructional material for training courses that support employee competency development
Identify gaps and come up with action plans for improvement
Revise and improve existing materials to keep track with the developmental needs of employee
As Trainer, you are responsible in ensuring that all employment and personal information of employees are kept and handled in accordance with existing company policies on Information Security and Data Privacy.
The Master Trainer/Mentor will contribute to the design and development of curriculum and training courses, and deliver O2 Training of Trainers progra..
The Master Trainer/Mentor will contribute to the design and development of curriculum and training courses, and deliver O2 Training of Trainers programs, provide monitoring and coaching to O2 local partners’ trainers and facilitators, and support TESDA and DepEd ALS administrators. S/he will organize, lead, or co-facilitate meetings and workshops as needed.
Essential Functions
The Master Trainer/Mentor’s specific responsibilities will include, but are not limited to:
Curriculum and Instructional Materials Development
Participation in consultative meetings and needs analysis for curriculum and training program design and development.
Review, enhancement, writing, and creation of curriculum, blended learning, and instructional materials related to O2, which includes, but is not limited to modules, interactive audio instructions, complementary materials, and contextualized materials, among others.
Review, enhancement, and development of instructional materials used for training of trainers, which includes, but is not limited to facilitator’s guides, participant handbooks, training presentation decks, online worksheets, and training handouts.
Development and implementation of process flow for the creation of curriculum and instructional materials that involves instructional design, materials development, review and vetting of materials, and layout and finalization of the materials.
Analysis and evaluation of training results and contribution to the continuous improvement of training curriculum, design, and instructional and learning materials.
Creation, maintenance, and updating of a database of curriculum and instructional and learning materials developed by the O2 Technical Team.
Training Design and Implementation
Planning and implementation of activities to strengthen systems service delivery, such as training higher education or training institutions, ALS providers, TVIs and TTIs, and other partners on life skills, 21st century skills, workforce readiness training, youth entrepreneurship, and other topics related to the goals of O2.
Planning and implementation of a face-to-face and blended professional development training programs for ALS implementers in close coordination with the IR 1 Team and DepEd
Planning and implementation of activities to strengthen systems and service delivery in TESDA trainers’ professional development and continuing education in close coordination with the O2 Team.
Development, planning, organization, and facilitation Training of Trainers workshops (TOT) and refresher training on, but not limited to O2 curricula, Positive Youth Development, and systems-strengthening topics, for representatives of DepEd ALS, TESDA, the private sector, the Youth Development Alliances (YDA), Department of Trade and Industry, Philippine Employment Service Office, People Management Association of the Philippines, higher education institutions, youth service providers and trainers, and other partners and champions.
Creation and review of training designs, learning materials, and monitoring tools for O2 training activities based on feedback from training partners
Leading the delivery (actual training implementation) of capacity-building programs for multipliers and service providers at the National, Regional, Provincial, or City/Municipality level.
Curriculum and Program Implementation Guidance and Coaching
Provision of support and monitoring of training of trainers’ programs and multiplier training programs on O2 curricula conducted by DepEd ALS, TESDA, and local partners.
Provision of support to the O2 technical teams for the provision of monitoring and mentoring to DepEd ALS, TESDA, and local partners on the implementation of O2 curricula.
Provision of support to local training providers to help integrate Work-Based Learning (WBL), entrepreneurship training and coaching, and technical training into their existing programs and services for DepEd ALS and TESDA youth.
Provision of timely feedback, mentoring, and coaching to learning service providers to ensure high quality training activities at the field level.
Cross-Functional Alignment
Provision of support and assistance to the O2 technical teams in co-developing and delivering trainings and support for implementing workshops, forums, and other learning events at the national and local level.
Provision of support in the dissemination of project-wide assessments results for good practices awareness.
Provision of support to the O2 technical teams in effectively communicating the plans, outputs, and outcomes of training and delivery of O2 curriculum to DepEd ALS, TESDA, and local partners.
Provision of support to the Grants Team and Youth Development Team Leaders to support and monitor the implementation of O2 curricula in their respective sites.
Alignment with the Monitoring and Evaluation Team in ensuring quality of training and target goals are reached.
Alignment with O2 staff in planning and delivering training sessions led by other teams, as needed, and provide technical inputs to team meetings and written materials for quarterly reports.
Organizational Relationships and Employment Status
Directly reports to Manila-based Training Manager
Based in Davao City, with availability to travel to all project sites
Medical, Dental Coverage and Life insurance from day 1 of employment
Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
Competitive salary package and annual appraisal
Financial Assistance Program
Mandatory Government Benefits and 13th Month Pay
Complimentary Sleeping Quarters, Coffee at no cost
Complimentary Office Fitness and Wellness Facilities at no cost
Regular Company Events, Work Life Balance, and Career growth opportunities
Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA
JOIN CONNECTOS NOW!
ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.
Our client, a Melbourne-based staffing and recruiting firm, is passionate about Primary healthcare across Australia. With their vast expertise, they provide exceptional recruitment and consulting services to General Practitioners (GPs). They specialize in making the job search process seamless and efficient. Additionally, their consulting work spans multiple areas of Primary care, such as conducting feasibility assessments for medical centers, evaluating programs, reviewing funding strategies, and providing valuable assistance in managing and staffing urgent care clinics.
#ConnectOS #TeamConnectOS
Equal Employment Statement
Employment decisions at ConnectOS will be conducted without consideration of factors such as age’, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.
We are looking for an experienced BPO Trainer to join our team and help develop and deliver effective training programs for our BPO agents. The ideal ..
We are looking for an experienced BPO Trainer to join our team and help develop and deliver effective training programs for our BPO agents. The ideal candidate will have strong communication skills, experience in BPO operations, and a passion for coaching and mentoring. Responsibilities include designing training modules, conducting training sessions, evaluating agent performance, and providing feedback for improvement.
Design and develop training materials based on call center agent needsDeliver engaging and interactive training sessionsConduct training needs analysi..
Design and develop training materials based on call center agent needs
Deliver engaging and interactive training sessions
Conduct training needs analysis to identify knowledge and skill gaps
Monitor and evaluate trainee performance and provide constructive feedback
Keep up-to-date with industry trends and best practices in call center training
Assist in the onboarding process of new call center agents
Collaborate with stakeholders to continuously improve training programs
We are looking for an experienced BPO Process Trainer to facilitate new hire and ongoing training for our call center operations. The ideal candidate ..
We are looking for an experienced BPO Process Trainer to facilitate new hire and ongoing training for our call center operations. The ideal candidate will be responsible for creating training materials, conducting training sessions, and assessing trainee performance to ensure adherence to quality and productivity standards. Additionally, the BPO Process Trainer will collaborate with operational teams to identify training needs and develop training plans accordingly.
Description Do you want to work with some of Australia's best financial planning businesses? Embark on a fulfilling and engaging career. Earn from 35K..
Description
Do you want to work with some of Australia's best financial planning businesses?
Embark on a fulfilling and engaging career.
Earn from 35K or depending on experience + Generous benefits + personalized learning and development.
This is a dayshift, full-time role with weekends off.
ABOUT BSA
We are a talent outsourcing company with offices in the Philippines. We guide, inspire, and empower young talents to be the heroes that drive business growth. We are more than just a workplace; we are a family. We create a satisfying work environment, one that you'll look forward to coming to every day — a place where the best and brightest minds meet to build a community of successful companies.
ABOUT THE CLIENT
5 ELK creates an awesome working environment for people who are serious about their careers and committed to providing exceptional customer service.
ABOUT THE ROLE
We are currently seeking an experienced Trainer to join our talented team.
What you will be doing:
Develop training programs for new team members.
Support and mentor team members
Conduct evaluations and identify areas of improvement
Monitor team member performance and response to training
Attend meetings to present targeted training plans to clients
Assist in the development of supporting tools to ensure success for both team member and client
Manage our internal CRM to ensure compliance is adhered to
Assisting Operations Managers to address client feedback
Test all systems prior to commencement
Liaise with Operations Managers to facilitate graduation process
Other responsibilities:
Support the internal training team with new initiatives and projects
Attend and contribute to internal meetings
Promote and enhance the interests and reputation of 5 ELK
Qualifications:
Has worked in financial planning for 2 years or more
Ability to lead and manage the individual needs of multiple team members
Ability to management projects and keeping multiple parties responsible
Ability to communicate at all levels with empathy and professionalism
Ability to take on feedback and grow within the team
Ability to work under pressure and to deadlines
Ability to adapt to the individual learning style of team members
This role will be reporting to the Senior Manager of Learning and Development.
Our client, 5 ELK benefits:
Fixed Dayshift Schedule and Weekends Off
Australian Holidays off and get to enjoy Christmas and New Year
Competitive Compensation Package
HMO with 200k benefits, plus 1 dependent when you start.
Monthly Awards and other Incentives
Company Events and Employee Wellness Programs
Personalized learning and development program
Coaching and mentoring by qualified and experienced professionals
Modern fit-out and workstation
We are an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, origin, or any of the characteristics protected by applicable law.
We are looking for an experienced BPO Trainer to join our team and help develop and deliver effective training programs for our BPO agents. The ideal ..
We are looking for an experienced BPO Trainer to join our team and help develop and deliver effective training programs for our BPO agents. The ideal candidate will have strong communication skills, experience in BPO operations, and a passion for coaching and mentoring. Responsibilities include designing training modules, conducting training sessions, evaluating agent performance, and providing feedback for improvement.
Learning and Development Specialist (Senior BPO Trainer)
Full-time
Full-time
Senior Executive
Makati, Metro Manila
Education / Training
10 months ago
PTW, a gaming services company, is looking for a talented L&D professional to join at an exciting phase. This is a stand-alone role for a start-up..
PTW, a gaming services company, is looking for a talented L&D professional to join at an exciting phase. This is a stand-alone role for a start-up entity in the Philippines.
The Learning and Development Specialist (L&D Specialist) will focus New Hire Training and Job specific trainings as needed by the Operations team. The L&D Specialist will learn and implement the process flow to ensure building skills, upskilling, and drive performance metrics aligned with PTW organization goals.
Content Design and Development:
Coordinate with the Content team to design course materials as per training/event requirements.
Develop modules and course material based on the designs.
Create and adapt curriculum for a variety of audiences and learning delivery methods.
Develop complementary training materials that enhance learning options, including participant and leader guides, manuals, reference cards and certifications.
Modify programs as and when required.
Ensure available contents meets the process standards.
Coordination:
Manage and coordinate training enrolments.
Design, prepare and order educational aids and materials as and when required.
Act as the SME within the business for anyone with questions or queries regarding New Hire Training and development plans.
Develop and maintain organizational communications such as bulletin boards and newsletters. to ensure employees have knowledge of training and development events and resources.
Gather feedback from trainers and trainees after each educational session.
Delivery:
Deliver New Hire Training.
Deliver Refresher Training.
Deliver basic and intermediate modules for developmental trainings as assigned by the lead/manager.
Evaluation:
During recruitment completes L&D rounds as per the process.
Analyse training feedback (L1, L2, L3) and create reports.
A bachelor’s degree preferably. In absence of a degree needs to hold at least two (2) years of work experience as a voice coach or a trainer in the BPO sector. Should have relevant certification in training/linguistic/coaching domains.
With advance level discourse and comprehension – Written and Verbal
Basic Excel skills , vlook up, h lookup and Power point presentation
Classroom management
Statutory Benefits
Annual Leave
HMO upon first day of employment
Fun, diverse, inclusive and collaborative work environment
A fun environment, and a relaxing culture, including the opportunity to work with the leading technology and creative minds in the world.
The Master Trainer/Mentor will contribute to the design and development of curriculum and training courses, and deliver O2 Training of Trainers progra..
The Master Trainer/Mentor will contribute to the design and development of curriculum and training courses, and deliver O2 Training of Trainers programs, provide monitoring and coaching to O2 local partners’ trainers and facilitators, and support TESDA and DepEd ALS administrators. S/he will organize, lead, or co-facilitate meetings and workshops as needed.
Essential Functions
The Master Trainer/Mentor’s specific responsibilities will include, but are not limited to:
Curriculum and Instructional Materials Development
Participation in consultative meetings and needs analysis for curriculum and training program design and development.
Review, enhancement, writing, and creation of curriculum, blended learning, and instructional materials related to O2, which includes, but is not limited to modules, interactive audio instructions, complementary materials, and contextualized materials, among others.
Review, enhancement, and development of instructional materials used for training of trainers, which includes, but is not limited to facilitator’s guides, participant handbooks, training presentation decks, online worksheets, and training handouts.
Development and implementation of process flow for the creation of curriculum and instructional materials that involves instructional design, materials development, review and vetting of materials, and layout and finalization of the materials.
Analysis and evaluation of training results and contribution to the continuous improvement of training curriculum, design, and instructional and learning materials.
Creation, maintenance, and updating of a database of curriculum and instructional and learning materials developed by the O2 Technical Team.
Training Design and Implementation
Planning and implementation of activities to strengthen systems service delivery, such as training higher education or training institutions, ALS providers, TVIs and TTIs, and other partners on life skills, 21st century skills, workforce readiness training, youth entrepreneurship, and other topics related to the goals of O2.
Planning and implementation of a face-to-face and blended professional development training programs for ALS implementers in close coordination with the IR 1 Team and DepEd
Planning and implementation of activities to strengthen systems and service delivery in TESDA trainers’ professional development and continuing education in close coordination with the O2 Team.
Development, planning, organization, and facilitation Training of Trainers workshops (TOT) and refresher training on, but not limited to O2 curricula, Positive Youth Development, and systems-strengthening topics, for representatives of DepEd ALS, TESDA, the private sector, the Youth Development Alliances (YDA), Department of Trade and Industry, Philippine Employment Service Office, People Management Association of the Philippines, higher education institutions, youth service providers and trainers, and other partners and champions.
Creation and review of training designs, learning materials, and monitoring tools for O2 training activities based on feedback from training partners
Leading the delivery (actual training implementation) of capacity-building programs for multipliers and service providers at the National, Regional, Provincial, or City/Municipality level.
Curriculum and Program Implementation Guidance and Coaching
Provision of support and monitoring of training of trainers’ programs and multiplier training programs on O2 curricula conducted by DepEd ALS, TESDA, and local partners.
Provision of support to the O2 technical teams for the provision of monitoring and mentoring to DepEd ALS, TESDA, and local partners on the implementation of O2 curricula.
Provision of support to local training providers to help integrate Work-Based Learning (WBL), entrepreneurship training and coaching, and technical training into their existing programs and services for DepEd ALS and TESDA youth.
Provision of timely feedback, mentoring, and coaching to learning service providers to ensure high quality training activities at the field level.
Cross-Functional Alignment
Provision of support and assistance to the O2 technical teams in co-developing and delivering trainings and support for implementing workshops, forums, and other learning events at the national and local level.
Provision of support in the dissemination of project-wide assessments results for good practices awareness.
Provision of support to the O2 technical teams in effectively communicating the plans, outputs, and outcomes of training and delivery of O2 curriculum to DepEd ALS, TESDA, and local partners.
Provision of support to the Grants Team and Youth Development Team Leaders to support and monitor the implementation of O2 curricula in their respective sites.
Alignment with the Monitoring and Evaluation Team in ensuring quality of training and target goals are reached.
Alignment with O2 staff in planning and delivering training sessions led by other teams, as needed, and provide technical inputs to team meetings and written materials for quarterly reports.
Organizational Relationships and Employment Status
Directly reports to Manila-based Training Manager
Based in Cebu City, with availability to travel to all project sites
The Master Trainer/Mentor will contribute to the design and development of curriculum and training courses, and deliver O2 Training of Trainers progra..
The Master Trainer/Mentor will contribute to the design and development of curriculum and training courses, and deliver O2 Training of Trainers programs, provide monitoring and coaching to O2 local partners’ trainers and facilitators, and support TESDA and DepEd ALS administrators. S/he will organize, lead, or co-facilitate meetings and workshops as needed.
Essential Functions
The Master Trainer/Mentor’s specific responsibilities will include, but are not limited to:
Curriculum and Instructional Materials Development
Participation in consultative meetings and needs analysis for curriculum and training program design and development.
Review, enhancement, writing, and creation of curriculum, blended learning, and instructional materials related to O2, which includes, but is not limited to modules, interactive audio instructions, complementary materials, and contextualized materials, among others.
Review, enhancement, and development of instructional materials used for training of trainers, which includes, but is not limited to facilitator’s guides, participant handbooks, training presentation decks, online worksheets, and training handouts.
Development and implementation of process flow for the creation of curriculum and instructional materials that involves instructional design, materials development, review and vetting of materials, and layout and finalization of the materials.
Analysis and evaluation of training results and contribution to the continuous improvement of training curriculum, design, and instructional and learning materials.
Creation, maintenance, and updating of a database of curriculum and instructional and learning materials developed by the O2 Technical Team.
Training Design and Implementation
Planning and implementation of activities to strengthen systems service delivery, such as training higher education or training institutions, ALS providers, TVIs and TTIs, and other partners on life skills, 21st century skills, workforce readiness training, youth entrepreneurship, and other topics related to the goals of O2.
Planning and implementation of a face-to-face and blended professional development training programs for ALS implementers in close coordination with the IR 1 Team and DepEd
Planning and implementation of activities to strengthen systems and service delivery in TESDA trainers’ professional development and continuing education in close coordination with the O2 Team.
Development, planning, organization, and facilitation Training of Trainers workshops (TOT) and refresher training on, but not limited to O2 curricula, Positive Youth Development, and systems-strengthening topics, for representatives of DepEd ALS, TESDA, the private sector, the Youth Development Alliances (YDA), Department of Trade and Industry, Philippine Employment Service Office, People Management Association of the Philippines, higher education institutions, youth service providers and trainers, and other partners and champions.
Creation and review of training designs, learning materials, and monitoring tools for O2 training activities based on feedback from training partners
Leading the delivery (actual training implementation) of capacity-building programs for multipliers and service providers at the National, Regional, Provincial, or City/Municipality level.
Curriculum and Program Implementation Guidance and Coaching
Provision of support and monitoring of training of trainers’ programs and multiplier training programs on O2 curricula conducted by DepEd ALS, TESDA, and local partners.
Provision of support to the O2 technical teams for the provision of monitoring and mentoring to DepEd ALS, TESDA, and local partners on the implementation of O2 curricula.
Provision of support to local training providers to help integrate Work-Based Learning (WBL), entrepreneurship training and coaching, and technical training into their existing programs and services for DepEd ALS and TESDA youth.
Provision of timely feedback, mentoring, and coaching to learning service providers to ensure high quality training activities at the field level.
Cross-Functional Alignment
Provision of support and assistance to the O2 technical teams in co-developing and delivering trainings and support for implementing workshops, forums, and other learning events at the national and local level.
Provision of support in the dissemination of project-wide assessments results for good practices awareness.
Provision of support to the O2 technical teams in effectively communicating the plans, outputs, and outcomes of training and delivery of O2 curriculum to DepEd ALS, TESDA, and local partners.
Provision of support to the Grants Team and Youth Development Team Leaders to support and monitor the implementation of O2 curricula in their respective sites.
Alignment with the Monitoring and Evaluation Team in ensuring quality of training and target goals are reached.
Alignment with O2 staff in planning and delivering training sessions led by other teams, as needed, and provide technical inputs to team meetings and written materials for quarterly reports.
Organizational Relationships and Employment Status
Directly reports to Manila-based Training Manager
Based in Pasig City, with availability to travel to all project sites
Deliver new hire training and other departmental training programsContribute to the overall success of the Training DeptAssist in daily administration..
Deliver new hire training and other departmental training programs
Contribute to the overall success of the Training Dept
Assist in daily administration of a Learning Management System
We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place whe..
We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!
Overview
The Trainer, Quote Desk has the primary responsibility of supporting the Quote Desk team to evaluate their needs and current practices and creating and delivering a training development plan complete with materials, tutorials, instructions, and learning resources such as online modules and guides. This includes - but is not limited to – coaching colleagues, finding ways to improve process or quote ability, interlocking with other departments on one-off projects, data collection and analysis. He/She is also expected to prepare accurate quotes for the CW sales team. This is a hybrid role which he/she is expected to do both training and agent role.
Essential Duties and Responsibilities
Develop a schedule to assess training needs.
Conduct employee surveys and interviews.
Consult with other trainers, managers, and leadership.
Track and compile collected data.
Conceptualize training materials based on data and research.
Communicate training needs and online resources.
Create training strategies, initiatives, and materials.
Contact and utilize outside vendors and resources for instructional technology.
Call Center Trainer - Earn as much as 35,000/Month
Full-time
Full-time
Others/Any
Davao City, Davao del Sur
Customer Service
11 months ago
Talent Outsourcing Channel Solutions is a renowned outsourcing company that provides exceptional customer service solutions. We have an exciting oppor..
Talent Outsourcing Channel Solutions is a renowned outsourcing company that provides exceptional customer service solutions. We have an exciting opportunity for a Call Center Trainer to join our team. As a Call Center Trainer, you will be responsible for developing and delivering effective training programs to enhance the skills and knowledge of our call center agents.
Responsibilities
Design and develop training materials based on call center agent needs
Deliver engaging and interactive training sessions
Conduct training needs analysis to identify knowledge and skill gaps
Monitor and evaluate trainee performance and provide constructive feedback
Keep up-to-date with industry trends and best practices in call center training
Assist in the onboarding process of new call center agents
Collaborate with stakeholders to continuously improve training programs
Qualifications:
At least 1 year teaching experience BPO experience is preferred but not required
The Product Trainer will onboard and orient new hires on KWS policies, procedures and culture. The Product Trainer will train agents on the project’..
The Product Trainer will onboard and orient new hires on KWS policies, procedures and culture. The Product Trainer will train agents on the project’s products/services and operational processes.
Conduct floor refreshers/update training to keep knowledge up-to-date
Update the knowledgebase as and when needed to ensure information accuracy
Creation of new process related content as and when required.
Ensure project updates are received, included in training, and cascaded to the floor in the time for implementation.
Record and maintain batch attendance, performance, evaluation and assessment scores accurately
Escalate performance issues in new hire & update training batches
Ensure the attrition in the training batches is kept at a minimal and maintain the target throughput
Partners with Project leaders to develop training initiatives and /or projects to enhance trainee and agent effectiveness based on KPI requirements
Provide coaching and feedback to the trainees for their overall development
Enforce KWS and project security requirements
To be a role model for the team in terms of performance/behavior/attitude
Ensures SLA management for all floor training initiatives
Conduct training needs analysis and come up with recommendations to address training related opportunities
Technical Skills:
Strong presentation skills
Classroom management
Training needs analysis
Course content design & development
Training evaluation
Problem solving
Change management
Process improvement
Knowledge management
Data analysis
Reports management
MS Office & G-Suite application acumen
Preferred: eLearning Content Creation
Behavioral Skills:
Excellent spoken & written communication skills
Strong coaching & development planning
Sense of urgency & ownership
Stakeholder management
Team building & collaboration
Change management
Work Experience
Minimum of 3 to 5 years instructing in an adult learning environment preferably in the call center, IT or related industry
This role is expected to work onsite due to the current growth of the project that will be supported. However, there will be some flexibility working from home later on.
Develop training programs for new team members.