The Allegro team is passionate about providing intelligent solutions that move the world toward a safer and more sustainable future. With more than 30 years of experience developing advanced semiconductor technology, innovation with purpose touches every aspect of our business.  From customer engagement and employee recognition to technology advancement and serving the local communities in which we maintain offices, innovation consistently drives our mission and definition of success. 

JOB RESPONSIBILITIES:

Process Set-up and Development

Process Parameter Optimization

• Optimizes process parameters by experimental designs, process variable definitions and robust design engineering for new packages or continuous improvement.

Improvement of Existing Methods and Conception of New Methods

• Conceives, sources out and tests alternative and new methods/processes to improve manufacturability, yield, and quality.

• Spearheads generation of FMEA for new Assembly processes and reviews until completion of qualification.

Equipment Qualification and Development

• Designs and/or qualifies jigs, fixtures, and tools to enhance machine efficiency and improve product quality.

• Generates and/or reviews equipment specifications and qualification procedures and supporting documents for PAR of new equipment.

• Spearheads machine qualification and monitoring, and/or conducts equipment buy-off at supplier site.  Recommends machine modifications whenever necessary.

Material Development

• Sources out, evaluates and recommends alternative materials to reduce cost, enhance quality, and improve manufacturability.

Product Development

• Determines machine and process capability for new products.

• Ensures that engineering lots for new devices and packages are assembled in conformance to all requirements and process concerns are reported.

Cost Reduction and Yield Improvement

• Plans, designs, implements and monitors activities geared to improve product and material yield, reduce production cost and/or reduce product reliability defects.

Standardization and Documentation

• Generates, interprets, and updates process and material specifications and flowcharts for new package projects.

• Interprets quality inspection criteria and specifications.

• Prepares technical reports on the results of evaluations and investigations and presents recommended actions.

Coordination/Communication of Process Issues for Improved Quality, Manufacturability and Reliability.

• Coordinates quality, manufacturability, process control and reliability issues with internal and external customers.

• Facilitates discussion of material and equipment quality and performance issues with supplier/s.

MINIMUM QUALIFICATIONS:

• Degree in Mechanical/Electrical / Electronics and Communication

• Mold Brand, Deflash, Trim, Form and Singulate Equipment subject matter expert with at least 10 Years experience in Equipment Capability Studies and Selection relative to Package Development, New Product Introduction and/or HVM in a semiconductor assembly environment for leadframe and substrate-based packages.

• Comprehensively review and interpret POD and tooling designs and create/recommend effective solutions to achieve design intent.

• Comprehensive knowledge of downstream and upstream Assembly that impact these EOL processes (input) and can be impacted by the output of the EOL processes, accordingly.

• Good working knowledge and use of principles of Design for Manufacturability, DFMEA and Design Review for Manufacturability by Failure Modes (DRBFM) or its equivalent.

• Comprehensive knowledge and application of the Quality Core tools (Process Flow, FMEA, Control Plan, Process Specifications and Work Instructions)

• Comprehensive knowledge and application of Problem-Solving Methods and use of the appropriate analytical techniques to establish cost effective and efficient solutions.

• Good working knowledge of statistical methods of experimentation and analysis and their associated application/tools establish and improve Equipment Capability to achieve design intent.

• High level of effective written, oral communication, presentation skills.

• High level of critical thinking with solution provider mindset.

• High aptitude in mechanical reasoning and drawing with comprehensive knowledge of dimensioning and tolerancing.

• Comprehensive use of Continuous Improvement Tools like PDCA, Lean, others.

Octal Philippines Inc. is a leading IT solutions company seeking a skilled and passionate individual to join our partner team as a Software Design Engineer. As a Software Design Engineer, you will be responsible for developing innovative and high-quality software solutions usingin Java, C, C++ Python, Ruby, Javascript, and Typescript programming languages. This is an exciting opportunity for someone who enjoys working in a collaborative and fast-paced environment and is looking to contribute to cutting-edge projects in the IT industry.

Responsibilities

• Write functional and design specifications
• Write original source codes and revise existing software
• Design and implements software solutions
• Perform code reviews, unit tests, integration tests, and other relevant testing
• Prepare software documents according to specific guidelines
• Estimate project scope and adheres to established guidelines and metrics for quality data
• Mentor other software engineers and acts as senior member when designated
• Keep pace with related emerging technology and trends, and introduce new tools and techniques for software development

• At least 3 years of Software Development Experience (Design , Code and Test)
• Advance knowledge and experience in Scripting, Application and Web Development
• Advance knowledge and experience in Java, C, C++ Python, Ruby, Javascript, and Typescript
• Advance knowledge and experience in Web Development Frameworks (i.e. Django); Windows and Linux OS
• Excellent verbal and written communication skills
• Excellent problem solving and analytical skills
• Exceptional teamwork and interpersonal skills

• Allowances
• Insurance, Health & Wellness
• Hospitalization Insurance
• Travel Insurance
• Accident Insurance.

Employment Status: Contract - 4 months **with high possibility of converting to probationary, depending on client's needs**

Working hours: US Eastern (8 PM to 5 AM MNL)

Work set-up: 100% WFH/Hybrid

WHAT IS YOUR ROLE:

As a Customer Support Engineer Lead, you will ensure our Customers are happy and successful by providing and leading a best-in-class support experience. You will be the leader of a Level 2 Customer Support Engineering team, responsible for resolving escalated customer inquiries and incidents for the SaaS platform. Customer Support Engineers communicate directly with customers to help resolve their requests, triage, troubleshoot and resolve platform incidents, and participate in an On-Call Rotation to ensure 24/7 support coverage. You will collaborate with Professional Services, Customer Success, Product, and Engineering to ensure timely and high-quality resolution of customer requests and incidents. Your impact will be felt throughout the company, and visible both internally and externally.  As a critical team in a growing startup, you will also help the team continuously improve tools and processes to support our growing customer base.

WHAT WILL YOU DO:

• Provide guidance and leadership to the customer support engineering team, ensuring efficient operations and a high level of customer satisfaction.
• Train, mentor, and coach team members to enhance their technical and customer service skills.
• Drive high customer satisfaction by understanding, troubleshooting and resolving customer requests and incidents
• Monitor, triage and resolve technical incidents and escalations that arise in the omnichannel support queue, meeting required SLAs
• Use existing troubleshooting guides (TSGs) and standard operating procedures (SOPs) to establish root cause for queries and provide a customer-facing root cause assessment
• Provide how-to’s, best practices, and consultative suggestions to support customers in enabling value-add use cases
• Participate in on call rotation, ensuring 24/7 coverage for escalated incidents
• Balance multiple tasks with varying priorities and urgencies
• Monitor and ensure the health of the SaaS platform
• Collaborate with Product, Engineering, Customer Success, Professional Services, and Level 1 Support to ensure quick resolution to customer challenges
• Develop an understanding of the CXHub, including how the CXHub drives value for customers, and how it fits in the customer CX/martech stacks

• Bachelor's degree or higher in Computer Science or related field
• 3-5 years of experience leading a support engineering team
• +5 years experience in customer support engineering
• 3-5 years of experience in SQL, python or similar programming languages, command line operations in a Linux environment
• 3-5 years of experience and exposure to APIs (REST, SOAP)
• Enthusiasm for working with customers through various channels to help drive customer satisfaction
• Strong problem-solving and analytical skills
• Clear communication and great collaboration skills
• Strong knowledge of algorithms, data structures, design patterns, networking and operating systems.
• Knowledge of the Software Development Life Cycle
• Understanding of Monitoring & Alerting tools (Datadog, Pagerduty, Alert Manager, etc)

• SSS
• Pag-ibig
• Philhealth
• HMO on day one
• 13th month pay
• Paid incentive leaves
• Personal time-offs (PTOs)
• Sick leave

-Candidate must possess at least a Bachelor's Degree in Human Resources Management/Organizational Psychology or any related courses.

-Proven work experience as a Recruitment Manager, Recruitment Consultant or Recruitment Coordinator.

-Work experience related to the position in a BPO company is a plus.

-Has solid understanding of recruitment end-to-end process.

-Has experience with interviews(phone and in-person), candidate screening and evaluation.

-Has hands-on experience with Applicant Tracking Systems and HR databases.

-Must be knowledgeable with labor legislation.

-Must be knowledgeable in managing social media recruitment campaigns and job platforms.

-Must be updated on current recruitment trends and events.

-Must have good verbal and written communication skills.

-Must have strong decision-making and team management skills.

• Daily monitoring of IBM Tickets related to APIC 
• L1 support for APIC Issues 
• Deploy IBM APIconnect Software using Kubernetes 
• Manage and Maintain IBM Apiconnect Software 
• Manage IBM Cloud Platform and Services 
• Creating Ubuntu Server environment using VMware ESXi 
• Manage and Maintain IBM Servers in Vitro Data Center 
• Manage VM ESXi Servers 
• Deploy IBM Application using Red Hat Openshift and Kubernetes 
• Experience with Containerization using Docker, OCP, and Kubernetes 
• Applying the Agile and DevOps Methodology. Acting as DevOps Engineer 
• To support the successful deployment, maintenance, development, integration, and use of the infrastructure environment and its services  
• Provides input into and supports the execution of operations management, service management, environment management, security, and project management methodologies & processes, incident and change control processes, release management, testing, documentation development and maintenance, monitoring, data management, environment maintenance, solution enhancements, and solution development.  
• Identifies, understands, and plans for organizational and human impacts of systems, and ensures business requirements are properly documented and integrated with existing processes, services, solutions, and skill sets.  
• Develops, documents, and revises environment or solution operations procedures, tests, and quality standards and functions.  
• Creates and updates communications and incident management activities to streamline ticket resolution.  

• Assists or leads the troubleshooting and resolution of issues, such as application, data synchronization, system integration, and performance incidents.  

• Bachelor's degree in computer science or engineering.  
• Ability to understand and successfully employ networking, storage, operating system virtualization, and integration solutions and services, and utilize appropriate environments (e.g. Test, Staging, and Production) in support of assigned responsibilities.  
• Ability to resolve technical problems and innovate more efficient use of IT resources.  
• Knowledgeable in Kubernetes and Docker is a must 
• Experience with AWS and on prem Virtualization 
• Hybrid work Set-up