LOOKING FOR FILIPINO CITIZENS RESIDING IN THE PHILIPPINES

About the Role:

The Administrator will play a pivotal role in enhancing the operational efficiency of our organization. Primarily focusing on HR responsibilities, recruitment, and optimizing admin tasks, this role requires a dynamic professional who is adept at multitasking. They will be instrumental in recruiting, onboarding, training, and ensuring smooth workflow processes. The incumbent will also champion efforts to deliver real-time data to ground leaders, aiding in timely decision-making.

Responsibilities:

1. Human Resources & Recruitment:

Job Listings & Advertisements: Craft detailed, engaging job descriptions that capture the essence of each position. Post these descriptions on relevant job boards, social media platforms, and the company website.

Candidate Screening: Review incoming resumes and applications, ensuring they meet the basic qualifications. Shortlist potential candidates based on their experience, skills, and alignment with company culture.

Interview Coordination: Schedule interviews, ensuring that there are no clashes with other commitments. Set up any necessary technology platforms if conducting remote interviews.

Initial Interviews: Conduct the first round of interviews to gauge the candidate's suitability, understand their career aspirations, and provide them with an overview of the company culture and job role.

Onboarding Process: Once a candidate is selected, guide them through the onboarding process. This includes paperwork, setting up their workstations, introducing them to the team, and familiarizing them with company tools and software.

2. Operational Efficiency:

Process Audits: Regularly review and audit existing administrative processes. Identify bottlenecks, redundancies, or inefficiencies that can be streamlined.

Process Documentation: Ensure every process and sub-process is well documented. This documentation should be easily understandable, complete with flowcharts or diagrams where necessary.

Automation Exploration: Research available tools and software that can help automate repetitive tasks. This not only saves time but also reduces human error.

Feedback Mechanism: Create a feedback loop with the teams to understand the challenges they face in their daily tasks. Use this feedback to refine processes.

3. Training & Development:

Training Modules: Develop detailed training modules for each administrative position. These should include textual content, visual aids, and hands-on exercises.

Regular Assessment: Conduct regular assessments to gauge the effectiveness of the training modules. This helps in identifying areas that need more emphasis or clarity.

Refresher Courses: Offer refresher courses or training sessions, especially when there are updates or changes in processes.

Mentoring: Encourage a culture of mentoring within the team. Experienced team members can share their insights and knowledge with newer employees, ensuring consistency in task execution.

4. Data Management & Reporting:

Database Management: Ensure that all data is stored securely and is easily accessible. Regularly back up data to prevent loss.

Data Integrity Checks: Run regular checks to ensure that the data is consistent, accurate, and up-to-date. Any discrepancies should be rectified immediately.

Custom Reports: Design and generate custom reports as per the needs of the ground leaders. These reports should provide insights that aid in decision-making.

Feedback on Data Tools: If using specific software or tools for data management, provide feedback to the IT department on any glitches, required updates, or additional features that can improve efficiency.

5. Managing Outsourced Staff:

Recruitment Oversight: Oversee the entire recruitment process for outsourced staff, ensuring they are aligned with the company's standards and needs. This involves scrutinizing the channels or platforms where 

candidates are sourced from to ensure quality hires.

Performance Metrics: Implement measurable metrics to gauge the productivity and quality of work delivered by outsourced staff. Regularly review these metrics and adjust them as necessary to fit evolving business needs.

Ongoing Training: Facilitate regular training sessions for outsourced staff, ensuring they are kept up-to-date with any process changes, company updates, or software/tool revisions.

Communication Channels: Establish and maintain clear communication channels between in-house teams and outsourced staff. This can involve periodic video conferences, chat platforms, or dedicated reporting tools to ensure seamless interaction.

6. Moonlighting Prevention & Integrity Checks:

Clear Contracts: Draft contracts for outsourced staff that clearly mention clauses against moonlighting or working on projects that could be a conflict of interest with the company.

Regular Audits: Carry out random and periodic audits of the work done by outsourced employees to ensure they are adhering to stipulated working hours and delivering quality work within those hours.

Feedback System: Implement a system where team members can raise concerns or suspicions about any outsourced staff member discreetly. Investigate any raised concerns thoroughly.

Reinforce Company Culture: Foster a sense of belonging and alignment with the company's goals and culture among outsourced staff. When employees feel a strong connection to the company, they are less likely to engage in unethical behavior.

7. Real-time Information Relay for Ground Leaders:

Dashboard Creation: Implement or utilize tools that create dashboards reflecting real-time information. Ground leaders should be able to access these dashboards at any time to get an instant snapshot of ongoing operations.

Instant Notifications: Set up a system where crucial changes or updates are instantly notified to relevant ground leaders. This could be through mobile notifications, emails, or platform-specific alerts.

Feedback Loop: Establish a mechanism where ground leaders can instantly provide feedback or ask questions regarding the data they see. The administrator should ensure that any queries or issues raised are addressed promptly.

Review and Update Mechanism: Regularly review the type and format of information being relayed to ground leaders. Update or modify this based on feedback or changing business needs to ensure leaders always have the most relevant and actionable data at their fingertips.

Requirements:

• Minimum of 2 years of experience in an administrative role
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
• Excellent organizational and time management skills
• Strong attention to detail and accuracy
• Ability to prioritize and multitask in a fast-paced environment
• Excellent communication and interpersonal skills
• Ability to maintain confidentiality and handle sensitive information
• Highly motivated and proactive
• Team player with a positive attitude

• Bachelor's degree in Business Administration, Human Resources, or a related field.
• Proven experience in an administrative or HR role.
• Strong communication and interpersonal skills.
• Proficient in MS Office and HRIS systems.
• Ability to multitask and prioritize tasks effectively.
• Detail-oriented with a keen focus on quality.
• Strong analytical and problem-solving skills.
• Work Environment: This is a full-time position requiring flexibility in hours. The Administrator will report directly to the Quality Assurance Manager and collaborate closely with other departments to ensure the company's operational efficiency.
• The success of this role will be determined by the efficiency brought into administrative tasks, the quality of recruits, and the real-time data provided to ground leaders.

Purpose of the role

The Database Administrator will assist the database operations team in the implementation, configuration, security, maintenance, and performance tuning/monitoring of the Amadeus database tier as assigned.

The focus of this role is to ensure the availability and performance of existing and future enterprise applications using Oracle, MySQL, Mongo, Microsoft SQL Server, Postgres and other emerging database technologies. You will partner closely with cross functional teams that include Development, Product and Architecture to ensure delivery of our applications at the highest level of quality and performance.

In this role you'll:

• Plan, document, allocate, install, and configure database servers (with appropriate patch level and within current security standards) with a strong emphasis on high availability and fault tolerance and disaster recovery including multi-site high-availability as required.                              

• Plan, create, implement, monitor, and maintain backup solutions via automation, as well as perform backup restore validation tasks.                 

• Design, build, maintain database monitoring solutions for 100's of databases in the multiple terabyte range across data platforms.                   

• Manage databases through phases of the Software Development Lifecycle (SDLC), from development through critical Production systems. Manage and create standards, procedures, and policies for governing database environments                                         

• Provide escalation support, troubleshooting and resolution assistance, and performance tuning aid for the platform and operational database teams.

• May perform other duties as requested or assigned.

About the ideal candidate:

• A Bachelor's degree in Computer Science, Engineering or Business. Will accept equivalent related work experience for the right candidate.

• 2-4 years’ experience working with Oracle database technologies, such as Oracle 12c/19c, GoldenGate, and Exadata, in a critical, highly available enterprise operation.

• Experience working with Microsoft SQL Server (2016, 2017, 2019) is a plus.

• Experience/ knowledge in MySQL, Mongo, and/or Postgres is a plus.

• Understanding the impact that critical systems have on the overall business of a company.  Specific knowledge of hospitality and travel business a plus.

• Certification in one or more database platforms is preferred.

• Able to troubleshoot complex database engine performance or technical issues.

• Collaborate with and understand the infrastructure team dependencies on the database environment.

• Ability to plan and execute tasks related to maintenance, upgrades, failovers and other database system sustaining activities as required.

• Fluent in English required

• Knowledge of HW, OS, and storage technologies

• Proficient with RDBMS memory architecture and associated tuning techniques

• Proficiency in various scripting languages

• Excellent problem-solving skills and ability to work in abstract situations

• Understanding of capacity management concepts and techniques

• Demonstrable knowledge on DB tuning tools

• Other industry certifications such as SAFe or ITIL a plus

• Ability to balance multiple tasks.

• Ability to work independently.

• Must be willing to work in a 24x7x365 rotational environment. This may include a 24/7 shared on-call schedule.

Diversity & Inclusion

We are an Equal Opportunity Employer and seek to hire the best candidate regardless of age, beliefs, disability, ethnicity, gender or sexual orientation.

The Contract Manager will be joining the Procurement Operations team under the centralized Vendor Management function that ensures Avaloq has the necessary externally provided services to succeed in our client engagements. The Procurement Operations team consists of diverse professionals with responsibilities in contracting, procure-to-pay, and system/tool administration.

This role will work closely with legal, other teams from Vendor Management, and global stakeholders including project managers and PMOs to ensure that contracts and documents are aligned in compliance to recent processes and policy.  A core result of this position is to gain an understanding of Avaloq’s contracting process, with the goal of developing into a procurement operation professional who can manage contracts and external resource-related processes efficiently and be able to support the team confidently.

Your key tasks

• Create contracts and other necessary document for external resources in coordination with stakeholders from Region Europe, Business Area Banking Operations, and other areas as needed.
• Take end-to-end responsibility for the onboarding, extension, and leaves of external resources in the system.
• Build a good relationship with suppliers and serve as point of contact for matters concerning contracts in responsible areas.
• Maintain files for correspondence and documentation in relation to established contracts and those in progress. Ensuring that it is accurate, up-to-date, and easily accessible.
• Monitor contracts and proper managing of dismissal, extensions, or renewal.
• Ensure that suppliers receive contracts and purchase order documents in a timely and accurate manner.
• Assist with process improvements and testing of new systems.
• Provide administrative support to line manager.

Key Responsibilities

·       Supports application development projects by leading in the creation of standards and procedures related to database management systems.

·       Plan and manage capacity of database management systems.

·       Maintain the systems that are instrumental in our business functions.

·       Manage a team of Database Admins, builds confidence and respect of others.

·       Maintaining detailed technical documentation.

·       Provide day-to-day end-user support.

·       Own, initiate and involve in various major tasks and projects.

·       Perform technical support, troubleshoot, and provide Root Cause Analysis on complex issues effectively and efficiently in line with the SLA required by the business.

·       Provide emergency on-site support and coordination, and on-call support as required.

·       Resolve and manage complex service requests in adherence with service level agreements.

·       Review and Assess environments using tools, logs, and log analysis and respond to alerts by following procedures or escalating them.

·       Assess existing document procedures, records and inventory.

·       Assess and define operating procedures used for day-to-day support, installation guides, housekeeping procedures, etc.

·       Perform complex ad-hoc requests.

·       Provides recommendations regarding new technologies to keep infrastructure up to date.

·       Provides disaster recovery and high availability solution.

·       Provide expertise in complex database software installation and configuration.

·       Provide expertise in complex database administration and monitoring.

·       Provide expertise and leads in major tasks activities including disaster recovery.

·       Provide strategic infrastructure improvement, planning, design, and deployment.

·       Provide expertise in tuning to improve efficiency and to maximize the availability of

·       databases and process automation of software environments and the like.

·       Create scripts for monitoring and to automate administrative tasks.

·       Provide data protection and enforce security standard procedures.

·       Ensure that information security policy is considered and always followed,

·       recommends any changes to policy and approved policy changes are documented.

·       Assist superiors and other engineers on other tasks and projects as needed.

·       Train, KT and delegate tasks to trainees and associates.

·       Degree in Information Technology, Computer Science, or other related fields.

·       Minimum of 7 years' IT experience.

·       Highly experienced in Microsoft SQL Server, 2008, 2012, 2016, 2019 and 2022

·       Highly experienced in Always On Availability Group, Failover Clustering, Database

·       Mirroring, Backup and Restore, Optimizing Performance and T-SQL.

·       Experience in Azure Cloud, SQLMI and SQL Database

·       Experience in Oracle, Postgres, NoSQL and MYSQL

·       Good Communication and Team skills with the ability to cooperate, present to and participate with peers/team members.

·       Good problem solving, analytical and critical thinking skills.

Nice to Have Skills

·       Knowledge in MongoDB, Cassandra, GCP

The Corporate IT Digital Workplaces is a group of clustered teams working together to deliver optimum day-to-day operations performance of the Corporate Workplace and its surrounding infrastructure. We exist to provide our colleagues and stakeholders with a productive environment where you can forget about IT as we take care of the rest.
 

Your key tasks

• Subject Matter Expert - you will be part of the Diverse Services team which work closely with the Service Desk team acting as an L2/L3 escalation. You will be supporting our end-users and stakeholders also via various channels (phone, email, tickets, and remote/on-site support) using advanced incident analysis and resolution techniques
• Proactive - Monitoring, maintaining, implementing changes, and improving various IT processes and services that is being handled within the Diverse Services team
• Courageous - Quick to adapt in a fast-paced working environment and be flexible enough to handle new tasks beyond your comfort zone
• Document master - Document systems, processes, and procedures you have responsibility for and keeping them up to date
• Task Finisher - Complete tasks and/or projects on time and within budget
• Have fun while doing all of the above!

It provides users technology with support and services. Your main duties are to address all customer or user issues, along with common technological problems. You monitor the help desk email, inbox and answer questions over the phone using HaloPSA.

We are seeking a highly motivated and organized individual to join our growing team as a Business Administration Back Office professional. This is a critical role that plays a vital role in the smooth operation of our client’s business.

Your attention to detail and organizational skills will be instrumental in ensuring the business functions flawlessly, handling administration, supporting multiple departments, and maintaining efficient procedures.

• Bachelor's degree or qualification in Business Administration or a related field.
• Minimum of 3+ in a business administration role
• Proficiency in office software and applications (e.g., Microsoft Office Suite, Google Workspace, etc.).
• Demonstrates familiarity with customer relationship management (CRM) software or database management systems (DBMS)
• Meticulous and detail-oriented with strong organizational and time management skills.
• Excellent verbal and written communication skills.            
• Knowledge of basic accounting principles is a plus.

Standard Job Benefits:

• HMO on Day 1
• Work from Home Set Up
• Paid Time-Off
• Quarterly Sick-Leave conversion
• Paid Government-Mandated Benefits (SSS, PHIC, Pag-IBIG)
• Equipment provided.

Standard Job Highlights:

• Work-life balance
• Career growth and development opportunities
• Stable organization and industry leader
• Collaborative and fruitful company culture