As a member of the Business Operations branch of Corporate IT, the IT Mobile Asset Management Associate is part of the team responsible for the lifecycle of user assets needed by our 22,000 global end users. In addition, this person is in position to execute effective and efficient procurement and asset services, ensuing values and competencies in maintaining transparency, integrity, and compliance. The Asset Management Associate derives meaningful operational metrics which align to OLA and SLAs across the function, and manages continuous improvements with regards to accurate and appropriate inventory across the enterprise.
Reporting to Visa's Director of IT Asset Management, this role’s primary focus is with inventory data maintenance. As a business office function, this role has significant impact on the day to day success of the overall transformational journey of Corporate IT. The Asset Management Associate works with internal customers and peers to ensure data accuracy and lifecycle management of assets. As needed, they support the delivery of financial and logistical acquisition of End User assets. She/He works with peers to derive total cost of ownership (TCO) improvements through operational efficiencies as well as vendor management activities.
Areas of experience include data analysis around asset lifecycle, inventory management and reporting, process development, optimization and global logistics and on-time delivery of services/assets.
Essential Functions
Operational
Interact with end users via telephone, e-mail, and M.S. Teams to provide procurement support.
Assisting team members as needed to ensure the entire asset service is robust and operationally efficient
Managing the upgrade eligibility for mobile assets.
Managing the refresh of assets for their assigned region
Monitor approval queue for wireless device requests. Check for correct procurement procedure.
Ensuring timely delivery of goods, works and services using the team’s procurement procedures.
Implementing the process of procurement and asset activities, inventory control, logistics and distribution, ensuring effectively functioning processes to avoid costly delays and lost opportunities
Review inventory monthly reports from dashboard for offboarded employees, terminate service if necessary, and update record.
Reconciling inventory across a variety of systems and statuses (in stock, in use, legal review, etc.) as well as wiping/disposal activities.
Perform monthly inventory validation audits for Visa sites. This includes validation of status and the reconciliation of certificates of destruction when an asset is decommissioned.
Regularly updating status of mobile asset inventory.
Ensuring strict adherence to our process lifecycle, updating systems and documents regularly
Controls and Reporting
Guaranteed accurate inventory reporting.
Ensure audit and control regulations are met, including asset reconciliation and disposal certifications.
Ensure full compliance of procurement activities, financial rules and regulations, relevant organizational directives and administrative Instructions.
Preparing accurate ad-hoc, monthly and quarterly inventory level reports as required
Prepare monthly reports from dashboard for mobile asset reconciliation.
Ensure all activities are compliant with standard reporting requirements and audits.
Interrelationships
Ensure effective lines of communication between stakeholders, primarily those whom are within the Corp IT department, but also between Finance, Procurement and other cost center owners
Manage relationships with vendors, suppliers and contractors to facilitate smooth flow of services
Work with wireless device vendors to track procurement requests and resolve any issues such as out of stock, delays, and cancellations.
Strategic
Maintain and ensure adherence to Standard Operating Procedures, control of workflows, continuous business processes monitoring and delivery of improvements as it pertains to inventory accuracy.
Recommend continuous improvements to team, sourcing, technicians to drive measurable improved performance
Work with local sourcing to deliver best plan, feature, and pricing for mobile service.
Participate in various Asset Management projects as needed
