This role is primarily responsible to provide support to day-to-day HR Contact Center services to ensure accurate processing of moderately complex employee requests tickets, calls, and chat in compliance with internal and external regulations, service level agreements, processes, and procedures.

• Provide action and resolution to the employee queries received via call, chat, and ticketing system
• Responsible for queue management and case triage within our case management system
• Support data gathering activities and analyze complex tickets to support the proper resolution of incident reports and administer resolutions.
• Handle moderately complex HR systems transactions
• Escalate/Transfer HR systems transaction request to necessary systems back-end support team
• Escalate issues and recommend resolutions to the Team Lead for timely resolution. May support junior members of the team in addressing routine issues within the assigned processes.
• Perform moderately complex tasks in compliance with service level agreement, process, policies, and procedures; Able to resolve and explain
• Investigate issues and provide input to the completion of incident reports
• Develop and maintain a strong understanding of moderately complex company guidelines and policies to be able to interpret, explain and resolve related inquiries, e.g., disputes on leave accruals involving calculation and review of Workday profile (length of service and Gclock)
• Provide input to SOP/DTP maintenance process by proactively reviewing documents and identifying opportunities to improve current processes, escalate for discussion and decision and revise documents accordingly
• Drive process improvement initiatives to streamline processes, improve customer experience, and increase productivity.
• Participate in audit-related activities
• Contribute specialized expertise to different assigned projects and provide key updates to Team Lead and Manager.
• Responsible for ensuring adherence to audit and regulatory requirements both internal and external (i.e GDPR, AECOM Privacy Policy and SOX) ensuring the Company is compliant and risks are mitigated
• Responsible for ensuring the Service Level Agreements are met
• Act as a backup processor for simple to complex HR contact center activities for individual or bulk transactions.
• Supports processing of fast-track request tickets
• Supports processing of rescind transaction requests
• Supports data and trend analysis for internal operations review

● Maintain and optimize day-to-day operational processes
● Management of inventory
● Management of databases used by the operations team and the customer service team
● Documentation and tracking of all current and past promotions
● Documentation and tracking of all procurements, disbursements, expenses for accounting purposes
● Support the Customer Service team with any relevant investigations or escalations as needed
● Support team KPIs
● Assist in the preparation of reports to internal teams as required
● Assist with any other ad-hoc operational tasks as required
● Track and report progress of activities against deadlines

The Quality Specialist, Risk and Control is an individual contributor role responsible for performing activities related to internal control testing witin the First Line of Defense across mutiple services, service tiers and languages following documented guidelines and procedures for Client Care groups. This includes evaluation of the adequacy, effectiveness and efficiency of internal controls and documentation of test results.

This includes collaboration and communication within the department for process improvement and internal control testing reviews,  engaging with managers and cross-functional support teams, and meeting performance targets which include accuracy and efficiency.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Position : Accounting and Client Support Specialist

Working Hours : Monday to Friday, 9 AM - 5 PM Eastern Standard Time (EST), Flexibility but with at least 4 hours overlap

Salary Range : $1500-$2000

Duties and Responsibilities:

• Accurate bookkeeping and financial record maintenance for both the company and its clients.
• Processing and reviewing accounts payable invoices post-AI tool processing.
• Handling and resolving client support inquiries regarding accounting and invoice processing.
• Collaborating with the AI tool development team to enhance tool effectiveness and client satisfaction.
• Performing regular audits and preparing financial reports and statements.
• Implementing and adapting to new accounting procedures and systems.
• Ensuring top-notch client service, maintaining client satisfaction and retention.

• 3+ years of experience in accounting and finance.
• Proficiency in Microsoft Excel, Quickbooks Online and any accounting software.
• Strong data entry skills with high accuracy.
• Excellent verbal and written communication skills in English.
• Familiarity with AI processing tools in finance is preferred. 
• Experience in a client support role is a plus. 

About the job

We want to fill this position with a hands-on and detailed individual who can support the needs of the business as we grow as an organization with various revenue channels and payment methods.

Your assignment

• Record import related transactions/invoices in accounting system and reconcile with payments and bank statements.
• Liaise with banks and vendors on payment related enquires
• Reconciliation of GL accounts, vendor balances and archive accounting documents
• Assist in recording of journal entries in the accounting system and support in general accounting functions and tax reporting requirements
• Other ad hoc task as assigned

This role plays an important part in our Quality Assurance process and aims to ensure that all sales and operational staff represent TSA and their clients in a manner that is compliant with internal standards, as well as individual client procedures and legislation. 

What will a normal day look like? 

You will manage opportunities from agent recordings and other data captured through TSA Way driven methods and processes, saving customers by understanding innovation points and offering value added solutions that will drive brand loyalty and advocacy.  You will also be required to: 

• Review of voice recordings or data sets as per the quality assurance schedule and brief.
• Assessment records completed via approved assessment methods
• Reports all identified opportunities via approved feedback methods and process
• Escalation of high severity non-compliance completed for all instances
• Accurate information reported
• To perform any other related tasks which may be necessary from time to time 

Position                                            : Email Marketing Specialist  

Work Hours                                    : M-F 9AM – 5PM Mountain time/ 12AM – 9AM Philippine time

Holidays                                           : TBC

Pay Range                                       : 1000 – 1,200 USD per month

Job Description:

Our US client is looking for a skilled Email Marketer who will take charge of their email marketing strategies. The ideal candidate is proficient in email marketing and its analytics, reporting, content, and research. Light copywriting tasks also form a crucial part of this role.

Responsibilities:

• Planning and implementing direct email marketing campaigns.
• Analyzing and reporting on statistical data for all emails.
• Researching content to ensure that our email marketing initiatives are innovative and compelling.
• Create news letters
• Performing light copywriting tasks to produce effective and persuasive email content.
• Testing different versions of emails (A/B testing) to analyse the best performing content and formats.
• Ensuring the layout of the emails is optimized, user and mobile-friendly.

• 2+ years of proven experience in email marketing.
• Knowledge in using Notion, HubSpot, Klaviyo
• Good written communications skills
• Familiarity with content research and creative copywriting.
• Keen eye for detail.

This is an excellent opportunity for those who are ready to make a significant impact on our marketing strategy and possess the analytical skills to track and optimize campaign performance.

TBC

LOOKING FOR FILIPINO CITIZENS RESIDING IN THE PHILIPPINES

Position: Client Relations Specialist

Working Hours: 9 am - 5 pm EST

Holidays: TBD
Salary: $900 - $1500

About the Role:

We are specifically looking for someone with a strong background in real estate and excellent folio skills. In addition, the ideal candidate should possess exceptional communication skills and the ability to confidently make calls to clients and prospects.

Responsibilities:

• Proficient in utilizing AppFolio.
• Engage brokers and prospective tenants through email, calls, and diligent follow-ups.
• Proactively conduct informative leasing-focused calls with brokers and potential tenants.
• Perform administrative duties, efficiently managing calls and emails.
• Effectively manage leads generated from listing sites.
  
  

• Minimum of 2 years of experience in the Real Estate Industry

• Good to Excellent Communication and Written skills; Minor accent is acceptable

• Proficiency in client management systems, preferably AppFolio, or other real estate-specific platforms

• Familiarity with tools such as Office 365

• Significant advantage for candidates with experience in motion.com, Loop Net, and Crexi for listing management

• Meticulous attention to detail

• Proactive self-starter attitude
  
  

Holidays Off: US Holidays

Position: SEO Specialist

Salary Range: $1,000 - $2,000/month

Work Hours: Mondays to Fridays 9AM to 5PM CST

Company Overview: Built Right Digital is an agency specializing in digital marketing for home service businesses. With a focus on delivering exceptional results, we employ cutting-edge strategies across various digital channels, including SEO, to drive online visibility and business growth.

Job Description:

We are currently seeking a talented SEO Specialist to join our team. As an SEO Specialist, you will be responsible for optimizing our clients' websites to improve search engine rankings and overall online visibility. You will conduct keyword research, perform on-page and off-page optimization, analyze website performance, and implement effective SEO strategies.

Responsibilities:

1. SEO Strategy Development:

• Develop and implement comprehensive SEO strategies tailored to each client's unique goals and industry.

• Conduct thorough keyword research to identify high-value opportunities for organic growth.

2. Content Optimization:

• Optimize website content for search engines, ensuring alignment with SEO best practices.

• Collaborate with content writers to enhance existing pages and create new, SEO-friendly content.

3. Copywriting and SEO Page Creation:

• Write engaging and persuasive copy for general content pages and blog posts that align with SEO objectives.

• Utilize tools and strategies to create large volumes of SEO pages for clients, ensuring quality and relevance.

4. Technical SEO:

• Conduct technical SEO audits to identify and address issues affecting website performance.

• Implement on-page and off-page SEO techniques to improve website ranking and visibility.

5. WordPress and Elementor Proficiency:

• Work seamlessly within WordPress and Elementor to implement SEO strategies and optimize website content.

6. Performance Monitoring and Reporting:

• Utilize analytics tools to monitor SEO performance and provide regular reports to the Product Team.

• Implement data-driven insights to refine and optimize SEO strategies continuously.

• Proven experience as an SEO Specialist with a track record of successful SEO strategies

• Proficiency in WordPress and Elementor.

• Strong understanding of SEO tools and techniques, including keyword research, on-page optimization, and link-building strategies.

• Exceptional copywriting skills with a keen eye for detail and creativity.

• Analytical mindset with the ability to interpret data and provide actionable insights.

• Strong communication and collaboration skills within a cross-functional team.

Today we have a unique opportunity for a talented Product Owner/Business Analyst to join our team to ensure technical solutions meet business needs and requirements.

RESPONSIBILITIES

• Gather & document customer requirements, map them to platform capabilities, and build solution architecture.
• Collect Software Requirements, including writing use cases, constructing workflow charts, and diagrams.
• Create 'as is' and 'to be' process maps.
• Provide recommendations for process improvements.
• Identify strengths and weaknesses in the current client systems and processes.
• Hold continuous communication flow with external stakeholders.
• Take full ownership of project and software support documentation.
• Analyze and design the Shopify system.
• As a Senior team member provide learning support to more junior colleagues. 

The AP Invoice Processor Specialist is responsible for thorough, accurate and timely processing of all invoices and/or employee-related non-payroll payments in accordance with the relevant policies, procedures, guidelines, and service level agreements (SLA) of APSSC. As the process experts/SME, assists AP Operations Supervisor in resolving complex issues and concerns and may be delegated to perform specific supervisory functions from time to time

INVOICE PROCESSING:

• Processes invoices/billing statements, non-payroll related expense reports/cash advances and other payment requests based on policies, procedures, work instructions and agreed SLA
• Records payable entries in the ERP system using correct cost center, GL account charging, & amount computation (i.e. correct application of VAT/withholding tax or prepayment)
• Executes the AP key controls (i.e. 3-way or 2-way matching, invoice workflow approval, validation of expense, etc.) in a thorough manner and secures required approval in writing for any exception/deviation
• Ensures compliance of company expenses to applicable policies and tax requirements (i.e. complete and valid supporting documents, amount limits, etc. )
• Adheres to service level agreements on the accuracy and timeliness of invoice processing and recording of AP entries
• Communicates issues to concerned supplier/employee in a timely manner and logs them in Service Desk system for proper tracking and monitoring of resolution
• Reviews resolution and ensure these are in order before re-processing the invoice/billing/payment request
• Generates payment proposal list and reviews items for payment related to transaction scope on or before agreed cut-off with AP Payment Processing Team
• Analyzes and resolves processing/compliance issues raised during quality reviews or audits and implements mitigating controls/actions to prevent the issues from recurring
• Monitors outstanding open invoices and conducts regular clean-up as needed (at least quarterly)

GENERAL

• Prepares and submits standard or ad hoc reports based on agreed timeline/SLA
• Performs regular coordination meetings with stakeholders to raise and address concerns noted during processing (i.e. Supply Chain, Department SPOC, key suppliers, etc.)
• Identifies, supports and executes process improvement initiatives related to process scope Page 1 of 5
• Acts as a back-up to the AP Invoice Processing Lead on certain tasks as authorized/delegated
• Acts as a process Subject Matter Expert (SME) and provides technical guidance to Analysts/Staff

LOOKING FOR FILIPINO OR PHILIPPINE-BASED CANDIDATES

Position :  Digital Marketing Specialist 

Working Hours :  Flexible Hours & time zone (overlapping hours with US working time)

Salary Range :  900 - 1,500 USD

About the Company:

The company develops and delivers technology solutions that help other company achieve in-house efficiency and gain a competitive advantage in the industry. They offer easy-to-use systems and complete solutions based on Artificial Intelligence from design to implementation and deployment.

Duties and Responsibilities:

• Experiment with a variety of organic and paid acquisition channels like content creation, content curation, pay-per-click campaigns, event management, publicity, social media, lead generation campaigns, copywriting, performance analysis
• Email Marketing: Build, Setup, and schedule email campaigns and automation via ActiveCampaign & Klaviyo
• Optimize Google Analytics
• Planning digital marketing campaigns, including web, SEO/SEM, email, social media, and display advertising
• Maintaining our social media presence across all digital channels
• Creating contents (writing, graphics, videos)
• Measuring and reporting on the performance of all digital marketing campaign
• Researching social media trends and informing management of changes that are relevant to the company’s marketing activities
• Identify trends and insights, and optimize spend and performance based on the insights
• Create and design blogs, newsletters, or any materials used for social media and website platforms
• we would like to hire someone who understands how e-commerce works and sell the app to the Shopify store owners

Qualifications:

• Experience in Marketing/Digital Marketing
• Must have knowledge and experience with Klaviyo, Active Campaign, and Google Analytics, or any related tools
• Proficient in Microsoft Tools and Google Suite
• Highly creative with experience in identifying target audiences and devising digital campaigns that engage, inform and motivate
• Demonstrable experience leading and managing SEO/SEM, marketing database, email, social media platforms, and/or display advertising campaigns
• Strong analytical skills and data-driven thinking
• Up-to-date with the latest trends and best practices in online marketing and measurement
• Has good to excellent communication skills
• Has great attention to detail
• Ability to meet deadlines
• Requires minimal supervision

The Contract Specialist for Planning, Governance and Analytics (PGA) SC-Ph is responsible for reviewing, editing, communicating with the vendors and ensuring the accuracy and consistency of our contracts to meet all regulatory and commercial requirements. He/She will be responsible:

• Master Data Management: Contracts
• Contract Quality Assurance
• Contract Validation and Verification
• Contract Compliance
• Contract Risk Management (Commercial Review)
• Contract Development and Negotiation

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced QUALITY ANALYST to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Roles and Responsibilities:

• Documenting and reporting process or service quality level
• Developing and implementing standards for inspection
• Developing a workflow for process audits
• Developing plans to help improve and mitigate risks
• Communicating with other team members to solve problems
• Following up with the appropriate channels when mistakes are found
• Training other quality insurance members on all inspection processes

Monthly Salary: PHP 23,000

• At least 6 months of WORK EXPERIENCE in the same role
• Good written and verbal English communication skills
• Amenable to work ONSITE in Makati
• OK to work on night shifts, with overtime whenever needed

What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Strong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all inclusive environment where everyone thrives

Credentialing Specialists ensure that medical staff members' maintain current credentials and licenses to work legally in their field or specialty. These specialists monitor upcoming renewal dates and work with medical staff to advise them of the required steps to maintain their credentials.

• Credential Verification: Reviewing and verifying licenses, certifications, education, and training of healthcare professionals.
• Compliance: Ensuring that all providers meet state and federal regulations, as well as organizational standards.
• Database Management: Maintaining accurate records of providers' credentials in databases.
• Communication: Liaising with healthcare providers, institutions, and regulatory bodies to obtain necessary documentation and resolve credentialing issues.
• Process Improvement: Developing and implementing efficient credentialing processes to streamline operations.

,

• Proficient in the required language
• Excellent organizational and time-management skills.
• Ability to work in a fast-paced environment.
• Demonstrates the ability to communicate with others effectively, listen closely and convey points clearly.
• Strong affinity for customer service
• HIPPA Compliant
• Proficient with Microsoft Word, Excel, and Outlook
• Open to working during varying schedules, including shifts and weekends.
• Experience working or handling logistics accounts is a plus
• Having prior experience in managing logistics and healthcare accounts is an advantage.

• HMO with 1 free dependent upon hire
• Life Insurance
• 20 PTO credits annually
• VL and SL cash conversion
• Annual Performance-Based Merit Increases and Employee Recognition
• Great Company Culture
• Career Growth and Learning
• A laptop will be provided by the company
• 30,000 - 35,000 Monthly Salary

In this role, you will be meeting with customers and internal clients to understand their data interchange needs, designing appropriate EDI integrations, and implementing business solutions.

To be successful as an EDI analyst/specialist, you should have in-depth knowledge of software programming languages, expert troubleshooting skills, and experience with end-user training. An expert EDI analyst/specialist should be able to design and install a scalable, user-friendly system that perfectly meets the needs of the business.

Responsibilites:

• Monitors day to day EDI transaction processing and provides support to ensure operational integrity of our EDI environment
• Onboards new and current customers wanting to transact with us using EDI technology
• Works to understand customer EDI change requests and drives to a solution
• Works with third-parties to conduct customer EDI transaction testing and certification
• Diagnoses EDI process problems of a complex nature, coordinating with other technical and/or business resources as necessary for assistance. Ensure and provide on-call application technical support for production EDI systems.
• Perform other as needed duties
• Work with international teams to ensure continuity of business

Tools & Platforms

• OpenText TLE 6.2 - 16.3 
• Operations Center Client
• Mapping Workbench
• Minimum 5 years’ experience on TLE platform
• OpenText Bizlink 4.4 - 16.6
• Bizlink As2/SFTP/FTP
• Mapping
• Transformation
• Windows PowerShell, SQL Management Studio, Microsoft Office (Excel, Word, Teams, etc), AS/400

• 6-10 years of proven experience as EDI Specialist/Analyst

• Deep knowledge of EDI concepts, systems, and processes
• Strong knowledge of EDI transaction types and codes
• Ability to independently develop and lead complex initiatives
• Strong analytical and problem-solving skills
• Excellent interpersonal, team, customer service and communication skills
• Ability to multitask and work well under pressure while maintaining keen attention to detail

• Excellent communication and teamwork skills
• Great attention to detail, great organizational skills and an analytical mind

Fully remote work, competitive salary, fixed shift

Job Objective:

The Warehouse and Logistics Specialist is responsible for overseeing and optimizing warehouse operations and logistics operations.  

The position is responsible for supervising the receiving, warehousing, distribution, and managing all inventory related functions including inventory accuracy and data integrity of all the monitoring files ensuring all deliverables are met within the expected time.  

The position is responsible for the efficient delivery of products to end customers ensuring least costs and on time and in full deliveries to customers and sales clusters (drop off points) / satellite warehouses.

Key Duties & Responsibilities:

Inbound: 

• Issues ASN (Advance Shipping Notice) report for every inbound delivery 
• Issues ATW (Authority to withdraw) to shipping line for containers intended for BASCo
• Coordinates with Procurement team for all deliveries from merchants 
• Updates the KIU system
• Oversee the unloading in every delivery 

Outbound: 

• Reviews and approves booking from Sales Team 
• Performs systems transactions and ensures availability & completeness of documents required in the dispatch of goods 

System Management- manages the following reports; 

• Delivery Confirmation (outbound)
• PO Receiving (inbound)
• Product Master Data
• Misc Issuance / Receipts (Inventory Adjustments)

Inventory and Planning Management: 

• Oversee inventory and replenish additional stocks when needed
• Manages stocks inventory in remote CY. 
• Lead monthly inventory count 
• Maintains count accuracy (systems vs. physical)
• Manages stocks monthly recon 
• Provides inventory control reports as required

Billing and Endorsement: 

• Review and endorse billings coming from supplier 
• Provides monthly accruals report 

Other Tasks:

• Provides monthly KPI report 
• Act as a point person for BASCo warehouse, supervise 3rd party personnel, oversee inventory movement as well as the personnel assigned, ensuring daily inventory and other related instructions are being attended
• Maintains cleanliness and orderliness of warehouse facilities to ensure the proper housekeeping and safekeeping of finished goods in compliance to safety and food industry standards set by the GWP, HACCP & GMP programs
• Provide immediate feedback on complaints related item and quantity discrepancies
• Actively participate in all company programs and activities under quality improvement, safety & security, sustainability, corporate social responsibility,  risk management etc;
• Performs other tasks related to the job as may be assigned by the immediate superior

The QA Analyst is responsible for assuring that the analytical procedures are conducted accordingly for both finished goods and raw materials.  The position is also responsible for ensuring laboratory equipments are functional and regularly calibrated. Ensures that all routine and monitoring analyses are regularly conducted and provide accurate and precise results to relevant stakeholders. The position will assist in the implementation and documentation involving ISO, HACCP and Good Manufacturing Practices.

1. Conducts routine primary method of analysis based on the sampling plan. 
2. Conducts regular equipment internal calibration and maintenance.
3. Monitors and conducts routine analyses of Finished Feed and Raw Materials as required in the established acceptance parameters.
4. Ensure that monitoring analyses for Finished Feed and Raw Materials are conducted based on schedule.
5. Ensure that secondary methods of analyses are regularly validated.
6. Ensure the accuracy and precision of results forwarded to relevant stakeholders.
7. Ensure the implementation of laboratory safety and regulatory compliance.

Records Management

1. Maintains a recording system of all analytical results and validation..
2. Maintains a monitoring system of equipment calibration.
3. Prepares and sign Certificate of Analysis.
4. Prepares various report as assigned.

General Tasks

1. Monitors results of analyses of samples submitted to 3rd party Laboratory.
2. Monitors laboratory costs and engage to cost saving initiatives.
3. Monitors laboratory wastes generation and disposal.
4. Monitors laboratory tools and supplies inventory. 
5. Maintains laboratory cleanliness and implementation of 5S.
6. Participates and contributes with cross-functional teams involving various process improvement activities.
7. Perform jobs other than the current assignment under the following situations: when the employees assigned to do the task is on leave; when the employees assigned to do the task in question is out of work area due to other assignments such as official business trips, field work, special projects, attending seminars or trainings; when the employees assigned to do the task in question is assigned to do jobs of higher priority
8.  Complies any or all of the following as may be assigned or required: be a core group member in any of the company's Integrated Programs; be a member of QIT within the department and may be requested to be a member in a cross-functional project team.
9. Participate in company programs and in meetings pertaining to quality improvement, efficiency, productivity, security and safety, sanitation and food safety, environment, waste reduction, sustainability, social responsibility and risk management.
10.      10.  Takes an active role in the implementation and maintenance systems such as ISO and 5S/GMP/HACCP.
11.  Performs other related tasks as may be directed by the Immediate Team Leader or Department Head

Our story

At Alight, we believe a company’s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to “Be Alight.”

Our Values:

Champion People – be empathetic and help create a place where everyone belongs.

Grow with purpose – Be inspired by our higher calling of improving lives.

Be Alight – act with integrity, be real and empower others.

It’s why we’re so driven to connect passion with purpose. Our team’s expertise in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life.

With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.

Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight.

Learn more at careers.alight.com. 

Product Engineering, Lead Specialist

Hey, are you the senior SAP street warrior that implemented complex SAP HR and Payroll solution for international clients, and solved many of your clients' challenges in a unique way? You have seen your fair share of RT tables and understand the inner workings of RPCALC like no other and are not afraid to throw some ABAP extensions in the mix be it with an extension point or some good old user exits. Are you looking for the next chapter in your career where you can put all your skills not just to one country or one client but apply it across our global multi-tenant euHReka estate serving 1M people payroll across the globe in the years to come on the latest and greatest SAP HANA infrastructure in SAP owns PCE cloud, then this challenge may be something for you.

We are looking for two senior team members to join our euHReka product team to:

• Migrate our ECC euHReka estate into S/4 HANA and help us make the right decisions so we are ready for the future.
• Some of the very practical challenges we are working through are
• moving our ad hoc query estate into SAP Query and make sure we solve for our multitenancy
• implement a modern archiving solution that is unique for our business into Azure
• implement a new lean and performant audit trail
• expand our Fiori extension with true cross client extensions in the payroll space
• ensure that our in-country ALCO teams fit into our global multi-client – multi country estate
• take in memory performance for our payrolls to the next level
• Extend the design of our euHReka multi-client payroll offering to be future proof beyond 2030 on SAP HANA

—Are you the techno functional SAP person we are looking for, with following?

• Excellent knowledge of SAP HR and its best practices
• Very experienced in ABAP
• Good working knowledge of API’s, design, develop and configure
• Good working knowledge in SAP PCC
• Being familiar with XML
• Basic knowledge of UI5 Fiori (Advance knowledge welcomed)
• Knowledge of SAP Data Archiving (Technical or functional)
• Experienced in writing/understanding/challenging Technical Designs
• Experienced in development best practises like:
• SOLID (Single Responsibility Principle, Open/Closed Principle, Liskov Substitution Principle, Interface Segregation Principle, Dependency Inversion)
• DRY (Don’t Repeat Yourself)
• Security First
• TDD (Test Driven Development)
• Having notions of transports management and / or RevTrac
• Experience working with Azure DevOps or similar (Jira,…)
• Being an excellent Team Player collaborating with BAs and QA’s
• Is pro-active and with a “how to solve” mind set

—This is the moment to not work for just one client at a time, but all of the time at the same time.

Benefits

We offer programs and plans for a healthy mind, body, wallet and life because it’s important our benefits care for the whole person. Options include a variety of health coverage options, well-being and support programs, statutory retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as a number of voluntary benefit options. 

By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight’s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test.  You will be notified during the hiring process which checks are required by the position.

Our commitment to Diversity and Inclusion

Alight is committed to diversity, equity, and inclusion. We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful.

At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future.

Diversity Policy Statement

Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law.   In addition, we take affirmative action to employ and advance in the employment of qualified minorities, women, disabled persons, disabled veterans and other covered veterans.

Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter.

Authorization to work in the Employing Country

Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight.

Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

Authorization to work in the Employing Country

Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight.

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
 

DISCLAIMER:

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

Our story

At Alight, we believe a company’s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to “Be Alight.”

Our Values:

Champion People – be empathetic and help create a place where everyone belongs.

Grow with purpose – Be inspired by our higher calling of improving lives.

Be Alight – act with integrity, be real and empower others.

It’s why we’re so driven to connect passion with purpose. Our team’s expertise in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life.

With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.

Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight.

Learn more at careers.alight.com. 

Quality Assurance & Compliance, Specialist

Hey, are you the senior QA Tester with a keen eye for pixel perfect software quality?

Are you looking for the next chapter in your career where you can put all your skills not just to one country or one client but apply it across our global multi-tenant euHReka estate serving 1M people payroll across the globe in the years to come on the latest and greatest SAP HANA infrastructure in SAP owns PCE cloud, then this challenge may be something for you.

As a Quality Assurance (QA) tester who will be responsible for reviewing and implementing systematic test plans. You will collaborate with software developers and analyst to determine scope and requirements. Success in this role will be demonstrated by providing quality work output, screening for errors, and refining usability throughout the software development and implementation process.

We are looking for candidates with: -

• Excellent knowledge of software Quality Assurance & Testing best practices

• Working knowledge of Test Automation using Python + Selenium Webdriver and Robot Framework or Tosca

• Working experience in the HR or Payroll domain

• Basic knowledge of scripting using AutoIT, SOAPUI or similar

• Good knowledge in Continuous Integration & Testing Tools

• Basic knowledge of Linux & Windows OS including Network

• Having notions of source control management tools e.g git

• Experience working with Azure DevOps or similar (Jira,…)

• An excellent Team Player with good communications and collaborating skills

• A pro-active and with a “how to solve” mind set

Benefits

We offer programs and plans for a healthy mind, body, wallet and life because it’s important our benefits care for the whole person. Options include a variety of health coverage options, well-being and support programs, statutory retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as a number of voluntary benefit options. 

By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight’s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test.  You will be notified during the hiring process which checks are required by the position.

Our commitment to Diversity and Inclusion

Alight is committed to diversity, equity, and inclusion. We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful.

At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future.

Diversity Policy Statement

Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law.   In addition, we take affirmative action to employ and advance in the employment of qualified minorities, women, disabled persons, disabled veterans and other covered veterans.

Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter.

Authorization to work in the Employing Country

Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight.

Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

Authorization to work in the Employing Country

Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight.

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
 

DISCLAIMER:

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

As a Customer Experience Specialist, you’ll represent the account and interact with customers through inbound calls, emails, or live chat and ensure their account, product or service-related inquiries and concerns are addressed in a timely and efficient manner. You use empathy, patience, and passion, coupled with product knowledge to effectively resolve the customers’ needs. Your day will look like:

• Interacting with customers via live chat or email responding to various financial inquiries, concerns, or requests related to direct deposits, withdrawals, money transfer, disputes, funding or setting up an account, and discussing or promoting Account’s banking products and services.
• Explain, advise on and promote
• Current’s bank products and services to customers. ·       
• Reviewing and analyzing relevant transactions history and relating the information to the customer in a way that reconciles to their present account balance.        
• Correctly refer customer to other support team for any account-specific request or concern such as but not limited to:
  • Refund of monthly recurring charge                
  • Erors when cancelling an account
  • Phone number change
  • Waiving of fee
  • Expediting card request
  • Removal of funding sourceo   
  • Bank statement request
  • Account’s name correction
  • Downgrade or Re-activation request 
  • Instant deposit request
  • Unsuccessful transaction due to flagged, suspended, or under watchlist account.
  • App issue   
  • Transaction disputes
• Ensuring compliance with all internal controls and established policies and procedures.
• Developing deep technical knowledge and know-how on standard banking operations and procedures in the US and comply with various control and account protection measures.
• Following throughs and ensuring 100% fulfillment of commitment to customer.
• Handling customer and client interaction with due skill, care and professionalism.​·        
• Demonstrating strong verbal and written communication skills.
• Promoting and demonstrating Acquire’s values internally and externally.

Join the A-Team and experience the A-Life!

Global Strategic is hiring! Apply now and be part of our ever-growing team!

Locations:

Mandaluyong Site
Paragon Plaza, Lower Ground Floor, 162 EDSA, Mandaluyong City

Bacolod Site:
Global Strategic Building, Fordland 2, 2nd & 4th Floor, 11th Street Lacson, Bacolod City, Negros Occidental

Mall Kiosk (Bacolod):
2nd Floor, North Wing, SM Bacolod (Beside Cha Time and in front of SM Department Store entrance)

Interested in applying? You may send your resume to Careers@GlobalStrategic.com

Visit our website at www.GlobalStrategic.com for more information.

• Vocational/short course certificate or a degree in health care administration, accounting, or a relevant field.
• Experience as Medical Biller/Coder or similar role is a plus but is not required.
• Certified Professional Coder for Fresh Graduates or applicants with no related experience is required.
• Must have the ability to multitask and manage time effectively.
• Computer literate with experience using Microsoft Office Applications and Medical Billing Applications.

LOOKING FOR FILIPINO CITIZENS BASED IN THE PHILIPPINES

Position: Digital Marketing Specialist

Schedule: Monday to Friday, Flexible (overlap at least 4 hours between Central Time)

Salary Range: 900 - 1500 USD/month (to be assessed and approved by the client based on the candidate’s experience, knowledge, skills, and abilities)

About the Company:

The fastest-growing hat company in the country. The company is a monthly hat club that offers its custom branded ranch style hats.

Responsibilities:

• Email Marketing
• Design visually appealing and effective marketing emails using Mailchimp.
• Develop engaging email campaigns that align with the brand's objectives and target audience.
• Ensure consistency in brand messaging and design across all email communications.
•  Graphic Design
• Create high-quality graphics for various marketing materials, including social media posts, banners, and promotional materials.
• Collaborate with the marketing team to conceptualize and execute visually stunning designs.
• Stay updated on design trends and incorporate innovative elements into all visual content.
•  Social Media Management
• Manage and curate content for TikTok and Instagram, ensuring brand consistency and engagement.
• Leverage Canva and other design tools to create captivating visuals for social media posts.
• Monitor and respond to trends in the digital space, incorporating them into the brand's visual identity. 
• Video Content Creation
• Utilize Cap Cut to produce engaging videos based on current trends and user-generated content (UGC).
• Balance video and graphic design tasks according to the marketing strategy and objectives.
• Collaborate with the content team to create multimedia content that resonates with the target audience.

• At least 2 years of proven experience in a similar role.
• Strong knowledge of Google Suite, Mailchimp, Canva, and social media platforms (TikTok and Instagram particularly).
• Video editing skills, proficiency in Cap Cut application.
• Excellent English communication and interpersonal skills.
• Exceptional customer service skills and understanding of customer service best practices.
• A creative mindset with the ability to identify and follow digital trends.

LOOKING FOR FILIPINO CITIZENS BASED IN THE PHILIPPINES

Position: Retail Support Specialist

Working Hours: Monday to Friday 9am to 6pm EST

Monday to Friday 10pm to 7am PHT

Salary Range: 900-1,500 usd/month

Holidays: US Holidays

About the company: 

A skincare + gift company specializing in attainable luxury products.

About the role:

We seek a Retail Support Specialist based in the Philippines for an ongoing contract role. This position requires adherence to US business hours, facilitating effective collaboration with our US retail partners. Your responsibilities will include liaising with retailers, ensuring optimal product placement and performance, and utilizing our internal portal for communication and data management.

Duties and Responsibilities:

• Product Monitoring: Regularly contact retailers via our internal portal to ensure product availability and proper placement.
• Order Facilitation: Assist retailers in placing orders, utilizing our internal systems for efficient processing.
• Feedback Collection: Acquire insights on product performance and customer feedback for strategic analysis.
• Data Management: Accurately update and maintain retailer contact details and other pertinent information.
• Brand Representation: Professionally advocate for autoCPG, building strong relationships with retail partners.

• Philippines residency with excellent English communication skills.
• At least 2 years of experience in customer service, retail support, or similar roles.
• Proficient in digital communication and data management tools.
• Capable of working independently, with strong organizational skills.
• High school diploma or equivalent; additional relevant education is advantageous.

• Competitive pay on a contract basis.
• Performance Bonus
• Career Opportunities
• Remote work with flexibility up to 40 hours per week during US business hours.
• Opportunity to be part of an innovative, data-driven company.
• Comprehensive training on internal systems and portal usage.