To work within the Depositary team, assisting in carrying out asset verification, cash monitoring and compliance oversight for investment funds investing in private equity, real estate, infrastructure, renewable energy, and other asset classes.

Day-to-day direct responsibility for assisting the oversight and management of a portfolio of Depositary clients whilst providing supervision and support to Depositary Associates, including, but not limited to, asset verification (primarily ensuring that each Client Fund or Fund entity has supplied sufficient information to prove good legal title over the assets it owns), cash monitoring (primarily ensuring all cash transactions are consistent with the Funds operations, and cash balances are reconciled) and compliance oversight (primarily ensuring the Client is complying with all relevant aspects of the AIFMD), understanding the AIFMD legislation.  

Tasks 

Ensuring, by direct undertaking and by review of Depositary Associates’ work:

• Assisting the Depositary team in ensuring each Client Fund or Fund entity have supplied sufficient documentary evidence to prove effective legal title over the assets they claim to own;
• You understand risk factors across each asset class and/or the location of assets;
• You understand the legal frameworks under which assets are held;
• Assisting the Depositary team in ensuring each Client Fund or Fund entity cash flows are in consistent with its operations and cash balances reconciled
• Assisting the Depositary team in ensuring ongoing Client compliance with the AIFMD
• Taking responsibility for the duties delegated to you and to ensure that any concerns or potential risks are mitigated and where appropriate escalated to the Depositary Manager;
• Taking the initiative and to suggest new procedures to efficiently and effectively assist the team going forward;

You will build strong customer relationships with existing and new clients, gaining insight into their needs and delivering customer-centric solutions.  

Drawing on your existing experience you will be responsible for the AML/KYC preparation, analysis and set-up of the investors’ files eg. Individual, Company, Trust, Foundation, Regulated entity.

Following our policies and procedures is a must; meeting our regulatory obligations is essential but there will be times when you need to use your own judgment to highlight any significant finds and put forward any recommendations to help us find an appropriate solution.

Balancing your day with different priorities and working closely with your colleagues to on-board our new clients is essential. Uou will follow-up of the KYC files with the relevant parties when needed such as Auditor, AIFM, Depositary, Compliance, Management. You will do AML screening, filing and scanning of the KYC documentation as well as receive, investigate and answer emails/ queries from internal and external parties in a timely manner.

We are never complacent and always encourage our people to look for ways to improve our business; here everyone’s opinion counts and we will value your contribution.

Your long-term career goals are important to us too. We want to make sure we’re providing the support and opportunities you need to achieve your dreams so we can build a successful future, together. 

Responsibilities (how we will measure success)

• Support other IQ-EQ departments, provide and share AML/KYC expertise during day to day business
• Responsible of a portfolio of investors for AML/KYC onboarding process
• Making sure every file is duly monitored and that appropriate actions are taken for incomplete KYC file, including, but not limited to reminders, phone calls and organisation of meetings
• Prepare relevant checklist in line with the investor profile and update database
• Keep your portfolio updated and provide regular feedback to your Line Manager
• Participation to client meetings.

Tasks (role on a day-to-day basis)

• Analysis of the KYC files with the screening and updating database
• AML/KYC preparation, analysis, set-up of the investors’ file and identification of main issues
• Answer emails/queries from internal and external parties in a timely manner
• Assess the level of risk inherent to each investor to determine a risk-based approach in line with IQ-EQ internal policy
• Effective and efficient communication of AML and regulatory information
• Organise meeting with different stakeholders (Clients, Client Directors, Compliance) and support other departments
• Be the point of contact and provide support to Transfer Agent Team and Fund department in general
• Support other IQ-EQ departments, provide and share AML/KYC expertise during day to day business
• Review KYC on investors during periodic review
• Identify the main risks in relation with the monitoring of existing clients. Escalate the risks to the Line Manager and Compliance
• Escalation process to Group Risk & Compliance (PEP, HIGH…)
• Provide support to the Business during preparation of escalation process to group Risk & Compliance (PEP, REP requests)
• Preparation of Key Risk Indicators
• Answering to regulatory requests including the completion of the annual AML questionnaire
• Participation to the various Audit missions and to provide supporting documents for internal and external AML audits
• Attendance to Board meeting when and if required
• Providing advice to the Management and to the staff on AML/legal related matters
• Training of new joiners and advanced training such as new regulations, AML, new process etc
• Perform name screening and file review as 2nd line of defence and supervise the reviews done by Officer and Junior team members
• Participate to the internal Meeting to share experiences and information/projects within the department
• Setting up action plan if situation remains blocked despite several reminders for incomplete investor files and regular follow-up with the team members on their project status
• Supervise tasks performed by other officers which are related to Funds Clients and share experiences and knowledge within the department
• Maintain an appropriate AML Program (including documented policies and procedures)
• Regulatory watch related to AML matters and fund industry
• Emphasize and strengthen the 1st line of defence culture within IQ-EQ during day to day activities
• Taking part of a good governance model for IQ-EQ

Key competencies for position and level (see Group Competency model)

• Interpersonal savvy
• Action orientation
• Plans and aligns
• Demonstrates self-awareness

Key behaviours we expect to see

In addition to demonstrating our Group Values (Authentic, Bold, and Collaborative), the role holder will be expected to demonstrate the following:

• Attention to detail
• Taking ownership
• Approachability
• Organisation
• Team player
• Solution-oriented
• Quality assurer
• Multi-task
• Good communication

Responsibilities (how we will measure success)

• Support the Luxembourg-based Portfolio Management AIFM Department in fulfilling its day-to-day obligations related to AML/KYC on investment for both external and internal parties

Tasks (what does the role do on a day-to-day basis)

• Support in the drafting of AML/KYC services agreement and legal documents
• Collect of appropriate AML/KYC related documentation based on Luxembourg guidelines
• Support implementation and maintenance of documents collection methods (eg monitor the share box and monitor any updates)
• Perform controls on WorldCheck: name screening and monitoring against targeted financial sanctions lists
• Perform Adverse Media controls
• Maintain AML/KYC files (e.g. organize folders, name document in proper way)
• Create and maintain reports on the AML/KYC data for each investment (e.g. create for each investment a checklist with the status of the documents received)
• Perform regular review of AML/KYC documents for the ongoing monitoring (e.g. updated document like trade register)
• Escalate significant deficiencies and issues to Senior AML/KYC officer and Luxembourg Portfolio Management Team
• Support the Portfolio Management Team in ad-hoc requests received from various stakeholders

Key competencies for position and level (see Group Competency model)

• Action Orientated         
• Being Resilient
• Organisational Savvy    
• Plans and Aligns          
• Customer Focus           
• Interpersonal Savvy      

Key behaviours we expect to see

In addition to demonstrating our Group Values (Authentic, Bold, and Collaborative), the role holder will be expected to demonstrate the following:

• Proficient verbal and written English, other languages are an advantage
• Eager to learn and grow
• Ability to work in team: excellent interpersonal and communication skills towards management and staff
• Be well organized, with attention to detail and autonomous
• Drive, initiative and ownership
• Flexible working hours

As part of our Depositary Services team who are responsible for our Private Equity and Real Estate Fund clients; you'll build strong customer relationships with existing and new clients, external providers to gain an insight into their needs and ensure we deliver customer-centric solutions. 

Drawing on your existing experience you will be responsible for safeguarding and verifying the ownership of their assets and monitor the performance of cash flow activities, to include the oversight checks and control of valuations.

Compliance and regulations has never been more complex; you’ll need to ensure we comply with the AIFMD requirements and keep up to date with legislation, professional standards and regulatory changes affecting the Luxembourg domiciled funds, safeguarding us from potential risks.

You’ll need to be thorough in all you do, using your own judgment to highlight and report complaints, operational risks, suspicions in accordance with our local procedures. 

Together we find solutions and make things happen but to do this we want you to contribute; looking for ways to help us get better at what we do in the most efficient and effective way.

Knowing how to build effective relationships with your immediate colleagues and other team members within the wider business. Having open dialogue, working collaboratively and instilling trust, through honesty integrity and sincerity will be an essential requirement for this role.  

Your long-term career goals are important to us too. We want to make sure we’re providing the support and opportunities you need to achieve your dreams so we can build a successful future, together. 

To work within the Depositary team, assisting in carrying out asset verification, cash monitoring and compliance oversight for investment funds investing in private equity, real estate, infrastructure, renewable energy, and other asset classes.

Day-to-day direct responsibility for assisting the oversight and management of a portfolio of Depositary clients whilst providing supervision and support to Depositary Associates, including, but not limited to, asset verification (primarily ensuring that each Client Fund or Fund entity has supplied sufficient information to prove good legal title over the assets it owns), cash monitoring (primarily ensuring all cash transactions are consistent with the Funds operations, and cash balances are reconciled) and compliance oversight (primarily ensuring the Client is complying with all relevant aspects of the AIFMD), understanding the AIFMD legislation.  

Tasks 

Ensuring, by direct undertaking and by review of Depositary Associates’ work:

• Assisting the Depositary team in ensuring each Client Fund or Fund entity have supplied sufficient documentary evidence to prove effective legal title over the assets they claim to own;
• You understand risk factors across each asset class and/or the location of assets;
• You understand the legal frameworks under which assets are held;
• Assisting the Depositary team in ensuring each Client Fund or Fund entity cash flows are in consistent with its operations and cash balances reconciled
• Assisting the Depositary team in ensuring ongoing Client compliance with the AIFMD
• Taking responsibility for the duties delegated to you and to ensure that any concerns or potential risks are mitigated and where appropriate escalated to the Depositary Manager;
• Taking the initiative and to suggest new procedures to efficiently and effectively assist the team going forward;

As part of our Depositary Services team who are responsible for our Private Equity and Real Estate Fund clients; you'll build strong customer relationships with existing and new clients, external providers to gain an insight into their needs and ensure we deliver customer-centric solutions. 

Drawing on your existing experience you will be responsible for safeguarding and verifying the ownership of their assets and monitor the performance of cash flow activities, to include the oversight checks and control of valuations.

Compliance and regulations has never been more complex; you’ll need to ensure we comply with the AIFMD requirements and keep up to date with legislation, professional standards and regulatory changes affecting the Luxembourg domiciled funds, safeguarding us from potential risks.

You’ll need to be thorough in all you do, using your own judgment to highlight and report complaints, operational risks, suspicions in accordance with our local procedures. 

Together we find solutions and make things happen but to do this we want you to contribute; looking for ways to help us get better at what we do in the most efficient and effective way.

Knowing how to build effective relationships with your immediate colleagues and other team members within the wider business. Having open dialogue, working collaboratively and instilling trust, through honesty integrity and sincerity will be an essential requirement for this role.  

Your long-term career goals are important to us too. We want to make sure we’re providing the support and opportunities you need to achieve your dreams so we can build a successful future, together. 

As part of our Depositary Services team who are responsible for our Private Equity and Real Estate Fund clients; you'll build strong customer relationships with existing and new clients, external providers to gain an insight into their needs and ensure we deliver customer-centric solutions. 

Drawing on your existing experience you will be responsible for safeguarding and verifying the ownership of their assets and monitor the performance of cash flow activities, to include the oversight checks and control of valuations.

Compliance and regulations has never been more complex; you’ll need to ensure we comply with the AIFMD requirements and keep up to date with legislation, professional standards and regulatory changes affecting the Luxembourg domiciled funds, safeguarding us from potential risks.

You’ll need to be thorough in all you do, using your own judgment to highlight and report complaints, operational risks, suspicions in accordance with our local procedures. 

Together we find solutions and make things happen but to do this we want you to contribute; looking for ways to help us get better at what we do in the most efficient and effective way.

Knowing how to build effective relationships with your immediate colleagues and other team members within the wider business. Having open dialogue, working collaboratively and instilling trust, through honesty integrity and sincerity will be an essential requirement for this role.  

Your long-term career goals are important to us too. We want to make sure we’re providing the support and opportunities you need to achieve your dreams so we can build a successful future, together. 

Client Success Officer must have excellent communication, social, administrative, record-keeping and computing skills to handle tasks efficiently. Responsible for knowing how various tools and systems works, training clients, checking that data/statistics are accurate. Must have good interpersonal skills to deal with customers and collaborate with other departments in the company, such as marketing, product, moderation, etc. They require excellent customer service skills to enable them to deal politely and effectively to give accurate instructions and/or in case customers’ inquiries or complaints arise.

• Onboard new clients to apps and tools included to the services availed
• Help process value added services for clients
• Review and verify statistics from apps and tools
• Observe product utilization and give intel of the clients behavior to sales managers
• May provide administrative assistance to leads and management team members as required
• Report unusual activity to supervisors
• Extract PIs and new onboarded clients
• Calling clients regarding their payment issues
• Create addendum if needed
• Help in calling lead gen and uploading listings of clients if necessary

The FG Dispatch Officer is responsible for the general warehouse operations from receiving of goods, storage, internal movements, goods issuances, and loading/dispatch of finished goods ensuring timely, accurate, complete documentation and compliance to  Good Warehousing Policy, Procedures and Standards for safe and efficient warehousing operations.

He/She is responsible for ensuring accuracy, completeness and proper loading of goods onto trucks, or transportation vehicles. 

He/She ensures real-time, accurate and complete system recording of all inventory related  transactions.

1. Inbound Processing/Goods Receiving
2. FG Loading and Dispatch Operation
3. Outbound Processing/Goods Issuance (Outbound Delivery Documentation)
4. Inventory Management
5. Storage Management
6. Dock Appointment Scheduling & Yard Management (for EWM-managed locations)

We are seeking a driven, attention to detail Operations Officer – Data Validation to join our SKALE team to support in the following function

• Assist in verifying data submitted and correcting data that is labelled inaccurately for purpose of improving data and model accuracy
• Assist in compiling overall summary metrics based on this review and identifying trends
• Assist in addressing periodic client quality reviews
• Contribute to discussions with team on quality errors within assigned projects and help identify improvement areas

Responsibilities

• Enters / inputs data as needed in the customized data template application
• Verifies data against the input and make the necessary corrections (as needed)
• Performs quality checks in accordance with established procedures
• Responsible for meeting Quality Assurance standards
• Communicate issues in a timely manner
• Assist in process optimization
• Organize files according to confidentiality policies      

Salary: P60,000 to P80,000 (Monthly Package)

Schedule: Monday – Friday (09:00 AM - 06:00 PM AEST)

What are we looking for?

Skills Required:

• Minimum of 3-5 years of solid experience in handling Accounts Payable
• Experience in a high-volume environment (please note that invoice processing is only a minor aspect of this position)
• Management of International payments
• Credit Card Reconciliations
• Excellent phone manner and strong willingness to pick up the phone to resolve matters.

Nice to Have:

• Experience in Dynamics 365 finance is a plus.
• Detail- Oriented

What will you do?

• Assisting with the timely processing of invoices and payments to suppliers whilst managing key internal and external stakeholders
• Key point of contact for stores and suppliers across your designated area
• Juggling several activities on a day-to-day basis, such as managing payment cycles, Converga workflow
• Working across the internal teams and with stores to investigate any non-stock invoice and payment related issues.

Join the awesome team and enjoy these benefits & perks:

• Hybrid (2-3 days/week Office-based, 2-3 days, Home-based)
• Medical, Dental Coverage and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Complimentary Sleeping Quarters, Coffee at no cost
• Complimentary Office Fitness and Wellness Facilities at no cost
• Regular Company Events, Work Life Balance, and Career growth opportunities
• Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA

JOIN CONNECTOS NOW!

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

Our client is Australia's largest home entertainment retailer, offering a wide selection of products at unbeatable prices. With over 300 stores across Australia and New Zealand, as well as a strong online presence, they are committed to delivering the best shopping experience possible. They also provide personalized service and cater to the commercial, insurance, and education sectors with their range of services including information technology and consulting.

#ConnectOS #ConnectOSCareers #TeamConnectOS

Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age’, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.

Seeking a suitably qualified, experienced, and reliable Laboratory and Monitoring Officer for Fixed Term employment who will be responsible for providing assistance in impact assessments to identify, assess, and reduce the organization’s environment risks and impacts and recommend corrective actions related to environmental monitoring, assessment, research, and studies. The role will be report to the Laboratory and Monitoring Supervisor.

Key tasks and responsibilities:

• Conducting routine laboratory analysis and monitoring activities
• Providing active and direct inputs in organizing the Laboratory and Monitoring team to ensure the timely and effective completion of tasks, objectives, and targets
• Overseeing equipment maintenance, ensuring compliance with safety protocols, managing data collection, and implementing quality control measures to maintain accurate and reliable results
• Providing   active   and direct inputs in developing and implementing environmental processes, strategies, programs, and action plans that supports the attainment of zero environmental harm in Didipio Mine operation
• Providing   active   and direct inputs in ensuring compliance with local environmental regulatory   rules   and regulations and OGC standards and requirements related to environmental monitoring, assessment, research, and studies, environmental laboratory operations
• Attending public hearings and consultations on environmental matters related to environmental monitoring, assessment, research, and studies, and environmental laboratory operations

Just imagine your future with us…

At Aurecon we see the future through a very different lens. Do you?

Innovation, eminence, and digital are at the heart of everything we do. Are you excited about the future?

Are you driven by the opportunity to work on some of the most challenging and complex projects around the world and to learn from the best?

We are. Diversity is at the core of everything we do. We work together to create a culture based on respect, trust, and inclusiveness. Our differences are what fuel our creativity.

What will you do?

The Accounts Receivable & Credit Officer will ensure all receipts are processed accurately and within a timely manner. This role will work with the Accounts Receivable Team Leader in delivering service quality and customer satisfaction for the Shared Services Finance function in accordance with agreed KPIs.

AR Officer Duties

• Process bank statement receipts on a daily basis
• Process incoming cheques received by Aurecon local offices
• Ensure all Unidentified Receipts are allocated
• Issue AR Manual invoices from requests
• Update AR reports; Employee Recoverable and Unidentified
• Recover Unclaimed Monies related to the company
• Clear the AR Email Inbox; resolve queries, file remittances, and admin tasks
• Assist Bank reconciliation officers & accountants with banking queries
• Complete month-end tasks and reports
• Update AR documentation
• Support and promote process efficiency system improvement
• Inform management if identifying internal control and company policy breaches
• Provide feedback and support to management
• Assist with ad-hoc duties, tasks, when required.

Credit Officer Duties

• Delivery of invoices to clients electronically on day of issue
• Initial follow up of invoices after 7 days to ensure client has received the invoice and requires no further information or assistance
• Source additional information if requested to do so by the client
• Friendly Reminder that payment has not been received, where payment due date is missed by 2 days
• Demonstrate the ability to disseminate information for inclusion in the Aurecon Client Credit Risk Assessment Form (C-CRAF) for approval under the Delegation of Authority.
• Ordering of Credit Reports from Credit Reporting agencies.
• New client registration and management of information in the client database.
• New and reactivated Client Global reporting and audit.
• Monitoring and maintenance of clients inactive > 12 months as required under the Credit Policy.
• Working Capital Reporting and analysis for Credit Limit recommendation with appropriate DOA approval.
• Extended Terms reporting and ensuring approval is renewed when expired.
• Other duties as requested from time to time.

Training and Performance Development (within the Shared Services Finance Team)

• Work with the Accounts Receivable Team Leader to meet agreed training and performance development goals
• Actively work to achieve set goals
• Identify any knowledge gaps and escalate concerns to the Accounts Receivable Team Leader

What can you bring to the team?

Firstly, strong sense of responsibility, flexibility, and adaptability to varying request. Demonstrate excellent time management and organisational skills. And as part of a new team, you will have the opportunity to shape this role and have input into how we evolve it over time to WOW our employees and make an even bigger impact on the world. You will also need the following:

• Knowledge and experience in the use of Service Management systems / tools (desirable)
• Experience in a global shared services organisation and commercial environment (desirable)
• Intermediate computer literacy in MS Word and MS Excel
• Experience working in an accounts receivable / credit control role within a Finance function
• Experience in quality assurance, reporting and analytics
• Possess basic understanding of accounting principles
• Possess basic understanding of reconciliations
• Experience in Credit systems and processes
• Possess general knowledge of various Country Tax laws, including VAT/GST and WHT.

Our Aurecon Attributes describe the types of people we bring together for clients. We don’t expect you to have all eight of the attributes, but one that is unique to you.

Finally, we value that each of our team members brings something different to Aurecon. We look for people who have had a broad range of experiences throughout their career and can demonstrate how they have worked as part of a team to bring ideas to life. Does that sound like you?

About Us

We’ve re-imagined engineering.

Aurecon is an engineering and infrastructure advisory company, but not as you know it!

For a start, our clients’ ideas drive what we do. Drawing on our deep pool of expertise, we co-create innovative solutions with our clients to some of the world’s most complex challenges. And through a range of unique creative processes and skills, we work to re-imagine, shape and design a better future.

We listen deeply and intently, which helps us see opportunities, possibilities and potential that others can’t.

Think engineering. Think again.

Want to know more?

You can learn more about what it’s like to work at Aurecon by visiting the careers section of our website.

If you are intrigued or excited by what you have read, then we want to hear from you. Apply now!

• Responsibilities (how we will measure success)

• Responsible for overseeing workflow management in Manilla for payment processing and banking admin tasks. 
• Responsible for preparing work to agreed internal deadlines to the expected standard
• Knowledge of Trident and banking systems including a good understanding of various client payment processes
• Knowledge of payment cut offs, internal deadlines for payment processing and ensuring early escalation of issues to GPT team managers in Belfast
• Minimize risk to IQ EQ by following procedures and checklists
• Act as Trainor to our new team members
• Be proactive in identifying development and training requirements

• Tasks (what does the role do on a day-to-day basis)

• Ensure all payments are appropriately processed, and all emails received into the team mailboxes are actioned
• Ensure all payments are processed accurately and delivered to required timescale
• Establish and maintain effective lines of communication with GPT Managers and authorizers
• Identify areas for improvement re: GPT processes and offer solutions
• Providing support and training to the rest of the team, and other teams as required

As TSA’s Accounts Payable Officer, you will be responsible for managing the financial obligations of the company by overseeing the payment of invoices and ensuring that all financial transactions related to the company's expenses are processed accurately and in a timely manner.

What will your normal day look like? 

• Reviewing and processing invoices received from vendors, suppliers, and  service providers
• Set up new vendors through our EFTSure verification system to verify their bank details against bank database. Verifying the accuracy and legitimacy of 
• invoices, ensuring that goods or services were received as per the agreed-upon 
• terms. verifying vendors through our EFTSure system.
• Entering invoice details and relevant financial information into the company's 
• accounting system Epicor.
• Coordinating and processing payments to vendors and suppliers according to established payment terms and schedules.
• Monitoring and managing the company's expenses in Promaster, and ensuring 
• compliance with financial policies.
• Corresponding with vendors regarding payment inquiries, discrepancies, and other financial matters.
• Maintaining accurate and organized records of all accounts payable transactions, invoices, and payment documentation.
• Reconciling accounts payable records with statements from vendors and resolving any discrepancies.
• Ensuring compliance with internal policies, industry regulations, and legal 
  requirements related to accounts payable processes. Ensuring compliance with internal IT policies related to phishing, scams and fraudulent emails.
• Generating reports on accounts payable activities, financial liabilities, and 
  outstanding payments for management review. 

TSA's People Officer provides generalist human resources support to the People Team and relevant stakeholders including, but not limited to, employee relations, leadership coaching, workplace health and safety, policy and procedures review/development and reward and recognition initiatives. The People Officer is an integral part of the People Team in addition to providing first level human resources information and advice to leaders and employees they have a focus on analysis, insights and continuous improvement initiatives.

The People Officer analyses a variety of data sources to reveal current workplace trends and opportunities.
The People Officer will partner with the People Operations team to brainstorm and implement initiatives that directly address data trends and improve business processes.

Responsibilities:

• Manage the 'HR Admin" inbox and escalate queries where required
• Coordinate screening and selection process for TSA's quarterly Legends Award
• Assist in the deployment, retrieval and analysis of the Engage Survey
• Action People Operations team responsibilities in IT asset management procedures
• Support the People Coordinator to manage the HR Service Desk (SD) and action delegated tickets
• Support the People Coordinator on background HR screening checks for internal recruitment/transfers, re-hires and development opportunities as requested.
• Analyse data captured within TSA's
  Engage survey, exit survey and case
  management escalate concerns where
• 100% compliance with SLA's applicable and identity opportunities for improvement
• Run basic reporting through Chris21 
• Reporting and analytics as per established cadences and /or as requested
• Provide basic case management assistance to leaders le a. performance management, potential terminations for probation employees, abandonment of role, etc)
• Ensure appropriate internal escalation for high rank performance and conduct issues
• Interpret AU employment legislation, enterprise agreement, award entitlements and employment agreement terms and conditions of employment.
• Research employment legislation and case law to inform advice and business decisions
• Support award determinations/ classifications processes as requested
• Support preliminary and formal workplace investigations as requested
• Support the preparation of employer responses to external claims as requested (eg. unfair dismissal, adverse action and discrimination claims) 
• Develop, or support the development, of resources for leaders and improve processes. (eg. leader upskilling decks)
• Deliver presentationg/ workshopsto eoders/ stakeholders
• Assist with collating/ updating HR and Safety training material
• Manage AU's First Aid officer and Fire Warden Register for each site
• Conduct regular audits to ensure all sites have appropriate number of WHS, register of First First Aid Officers and Fire Wardens.
• Log and maintain all accidents and nodents in the HR System.
• Interpret AU workplace health and safety and workers compensation/ injury management legislation
• Support the manogement of the polcy review register for all policies/procedures and resources on HR Holl-Time
• Continuous improvement of business processes based on inefficiencies and/or stakeholder feedback
• Assist with the delivery of national employee engagement processes surveys and initiatives (e.g. Engage)
• Assist with the delivery of reward and recognition awards le.g, TSA Ways
  Legend)
• Celebrate and share your pees' successes
• Contribute to and collaborate with the team to generate new ideas and suggestions to improve team culture and promote inclusiveness
• Assist in promoting and implementing corporate social responsibility activities
• Contribute to strategic and operational planning exercises
• Provide assistance in the implementation of various HR projects
• To perform any other related tasks which may be necessary from time to time

Reporting to the Director of Rooms and Guest Experience Manager, this position is responsible for ensuring we provide the highest level of guest service to all our guests most especially to our Japanese guests in Fairmont, Raffles and Raffles Residences. The Guest Relations Officer (Japanese Speaking) will be in charge of liaison with our Japanese guests whether checking in or checking out, an event attendee, F&B patron, in-house guest and offer assistance throughout the duration of their stay. This position shall also provide support to other departments (Sales, Events, F&B) to ensure that our Japanese clients are well assisted and attended to.  

• Has regular and close interactions with hotel guests, most especially Japanese guests whether in-house or for ocular inspections, event attendee, F&B patron, and to collect feedback and ideas 

• Support the Guest Experience Manager and ensure the guest experience centric culture is infused at all times and keep improving guest satisfaction to drive preferences, most especially to our Japanese guests 

• Assist Sales Managers in their Sales calls to Japanese corporate accounts 

• Handle site inspections together with Sales Manager for Japanese accounts/clients 

• Work with the guest relations team and ensure all standards and operational procedures are adhered to 

• Exhibit problem solving skill in efficient and timely manner, has ability to recover guest experience from negative into positive one 

• Allow and support team members to resolve internal and external guest service issues 

DUTIES AND RESPONSIBILITIES:

• Manages the daily workflow of the department
• Leads the franchising and business development initiatives
• Monitors and tracks the effectiveness of franchising campaigns
• Tracks all franchising and business development data and creates written reports and presentations to bring to the top management
• Works with the executive team, marketing managers, and department heads, to set the franchising strategy for the brands
• Gathers and analyzes information to identify new markets and customers, locations, and franchising opportunities
• Ensures that all franchisees are aligned with the brand standardization, procedures, promotions, guidelines, rules and regulations
• Perform other duties as assigned

Duties and Responsibilities:

• Processing of accounts payable and accounts receivables.
• Assure that the release of cheques is on time.
• Verify all necessary documents in processing requests for payments.
• Record, organize, and file successful payments received and released. Processing of reimbursements, PCF, and advances.
• Petty Cash Voucher management
• People Management from hiring, coaching, and mentoring.
• Working closely with the Accounting/ Treasury Head on ad hoc tasks.

POSITION DESCRIPTION

Position Title: Employee Engagement Officer

Location: Metro Manila Reporting to: Country Manager

As the Employee Engagement Officer, this role works to improve the level of engagement, satisfaction, and commitment among employees in our organization and assumes complete accountability for designing and implementing strategies and initiatives that foster a positive work culture and enhance the overall employee experience such as Virtual and in-person events. Creativity and relationship-building skills with employees, business leaders, and the community is vital for this role.

A SNAPSHOT OF YOUR ROLE
• Leads in developing strategies, budgeting, and initiatives to promote and achieve a culture of excellence and employee engagement.
• Leads in the development and delivery of the organization’s calendar of activities such as Birthdays, Anniversaries, Monthly Events, Community Service, and other morale-building activities.
• Interact and collaborate effectively and positively with individuals of all levels of the organization, including the employees themselves to ensure the organization is showing appreciation and recognition for its employees.
• Work with the Marketing team and other related departments for site-wide communications, promotional materials, upcoming events, activities, and social media posting.
• Utilise appropriate and available communications channels to ensure key messages reach target audiences at agreed intervals, in line with corporate guidelines.
• Keep accurate records, produce reports and provide statistical data for analysis and performance management purposes.
• Expected to support key internal and external relationships with (but not limited to):

o Suppliers
o Change & Capability Team
o Manila Operations
o Internal business counterparts

A BIT ABOUT YOU
• At least 3 years of Employee Engagement experience
• Experience in BPO setting is a plus!
• Good communication skills
• Must be willing to work onsite

WHAT WE VALUE
We’re proud of our diverse global team, all working in a collaborative environment and happy to share these common values:
• Collaboration
• Impact
• Passion
• Transparency

Join the A-Team and experience the A-Life!

Superstaff is seeking a Data Protection Officer (DPO) with expertise in pertinent privacy or data protection policies and practices. The ideal candidate should possess a comprehensive understanding of the processing operations conducted by the Personal Information Controller (PIC) or Personal Information Processor (PIP), including their information systems, data security, and data protection requirements. Familiarity with the sector or field of the PIC or PIP, as well as their internal structure, policies, and procedures, would be advantageous for the DPO role.


Responsibilities of the DPO include:

• Monitor the PIC’s or PIP’s compliance with the DPA, its IRR, NPC issuances, and other applicable laws and policies. This involves:
• Collecting information to identify processing operations, activities, measures, projects, programs, or systems of the PIC or PIP and maintaining records.
• Analyzing and ensuring compliance of processing activities, including security clearances issued to and compliance by third-party service providers.
• Informing, advising, and issuing recommendations to the PIC or PIP.
• Ensuring renewal of accreditations or certifications necessary to maintain required standards in personal data processing.
• Advising the PIP or PIP on the necessity of executing a Data Sharing Agreement with third parties and ensuring compliance with the law.
• Conduct Privacy Impact Assessments for activities, measures, projects, programs, or systems of the PIC or PIP.
• Advise the PIC or PIP regarding complaints and/or the exercise by data subjects of their rights (e.g., requests for information, clarifications, rectification, or deletion of personal data).
• Ensure proper data breach and security incident management by the PIC or PIP, including preparing and submitting reports and documentation to the NPC within the prescribed period.
• Inform and cultivate awareness on privacy and data protection within the organization, including relevant laws, rules, regulations, and NPC issuances.
• Advocate for the development, review, and/or revision of policies, guidelines, projects, and/or programs of the PIC or PIP relating to privacy and data protection, adopting a privacy by design approach.
• Serve as the contact person of the PIC or PIP regarding data subjects, the NPC, and other authorities in matters concerning data privacy or security issues or concerns.
• Cooperate, coordinate, and seek advice from the NPC regarding data privacy and security matters.
• Perform other duties and tasks assigned by the PIC or PIP to further data privacy and security interests and uphold data subjects' rights.

Except for items (a) to (c), a COP shall perform all other functions of a DPO. Where appropriate, they shall also assist the supervising DPO in their functions.

Additionally, the DPO must prioritize activities and focus efforts on issues presenting higher data protection risks, considering the nature, scope, context, and purposes of processing.

• Bachelor's degree in a relevant field such as law, IT, or cybersecurity
  Minimum of 1-3 years of experience in privacy, data protection, or compliance roles
• Strong understanding of data protection laws and regulations.
• Excellent communication and collaboration skills.
• Analytical mindset with problem-solving abilities.
• Commitment to upholding ethical standards and privacy principles.

• HMO with 1 free dependent upon hire
• Life Insurance
• 20 PTO credits annually
• VL and SL cash conversion
• Annual Performance-Based Merit Increases and Employee Recognition
• Great Company Culture
• Career Growth and Learning
• A laptop will be provided by the company
• 35,000 - 45,000 monthly salary

The Youth Development Officer under the supervision of the Youth Development Coordinator will lead the establishment and provision of capacity-strengthening interventions to ensure sustainability of youth networks in the city. The Youth Development Officer will also lead youth engagement and leadership activities leading towards meaningful youth volunteering and community engagement activities of the out-of-school youth. As a youth engagement and leadership specialist, the YDO will lead the recruitment of youth towards enrolment in DepEd ALS and TESDA Courses, as well as other O2- and YDA-led activities, trainings, workshops, and programs for the out-of-school youth.

The Youth Development Officer will work closely with the Youth Development Coordinators in implementation of activities in the field, ensuring fidelity of implementation and quality assurance. The Youth Development Officer’s key activities will focus on field visits, daily monitoring of training activities and provide one-on-one support to youth service providers, youth networks, youth leaders, and SK Federation and SK Barangay Officials.

Essential Functions

The Youth Development Officer’s specific responsibilities will include, but are not limited to:

I.  Technical Programs Implementation

Specific responsibilities related to each of the three program objectives (IR1, IR2 and IR3) include, but are not limited to the following:

IR1: Strengthening capacity of national and local systems to develop, deliver and monitor second chance education programs (Alternative Learning Systems - ALS) for out of school youth.

• Assist the Youth Development Coordinator in coordinating with DepEd ALS teachers, NGO partners, HEIs, and other partner institutions in the monitoring of the delivery of life skills and work readiness curriculum.
• Lead the Youth Network activities in recruiting out-of-school youth to enroll in ALS.
• Support the YDC and HE Coordinator in establishing partnerships with YDA members, local NGOs, HEIs, and other partner institutions in securing scholarship for out-of-school youth.

IR2: Strengthened capacity of national and local systems to deliver workforce readiness and technical vocational trainings for out-of-school youth

• Support the YDC and PSC/O in providing technical assistance to the Youth Development Alliances (YDA) to support their capacity improvement in a) information-gathering regarding employer demand and self-employment opportunities; and b) continuous relationship-building with prospective local employers and local industry players.
• Provide technical assistance to the Youth Development Alliances (YDA) in conducting their annual region-specific labor market assessments (LMA), specifically on bringing youth voice and interests into the decision-making process of the LLMA.
• Provide support and logistical assistance for the implementation of a pilot program that combines the Work-Based Learning (WBL), Be Your Own Boss (BYOB) curriculum with savings groups (SILC) and entrepreneurship accompaniment.
• Provide information on youth interests, related skills, and other important information from the youth to support the YDC and PSO in building the capacity of local partners to implement job intermediation services, ensuring youth supply and job demand matching
• Conduct field visits and monitor training activities to ensure the quality and delivery of Opportunity 2.0 curriculum and skills training by local service providers
• Support the YDC and TESD Coordinator in establishing partnerships with YDA members, TESDA officers, local NGOs, HEIs, and other partner institutions in securing scholarship for out-of-school youth.

IR3: Improved enabling environment for positive youth development at both national and local levels

• Working closely with the Youth Development Coordinator, support the planning and implementation of city/municipal youth network launch activities; establish partnerships with Mayors and LGU officials; and facilitate the formation of youth network
• In coordination with the Master Trainers, lead the establishment of, provision of capacity-strengthening activities, mentorship, guidance and technical support to youth networks and local youth leaders, specifically SK Federation officials and SK Barangay officials.
• Provide technical assistance and facilitating logistical support for EDC-led training/workshops for  youth network; and other capacity-strengthening activities for city/municipal youth alliances including youth service providers;
•  Provide technical and logistical support for learning and dissemination events and annual youth summits, youth civic engagement activities, and other capacity-building activities for city/municipal youth alliances including youth service providers. 
• Lead the provision of programmatic and logistical assistance to the Youth Community Grantees (youth service providers) to ensure they use a holistic lens when conducting outreach to the private sector, youth-serving organizations and training providers, through EDC-led training/workshops for YDA and youth network; and other capacity-building activities for city/municipal youth alliances including youth service providers.
• Provide programmatic and logistical assistance to the YDC for the training of all stakeholders involved in the YDAs to understand, implement and measure progress against a holistic approach.
• Provide assistance and logistical support to the YDA for the implementation of community mappings within their region including the LGU representatives, the DepEd ALS and TESDA, universities and TVET institutions, community-based organizations (CBOs), associations of entrepreneurs and chambers of commerce, representatives of parents’ associations, and other education stakeholders.   
• Support the Youth Development Coordinator in the conduct of learning and dissemination events and annual youth development alliance summits, transition activities, and other capacity-strengthening activities for city/municipal youth development alliances including other city/municipal partners.
• Support the Youth Technical Lead and Youth Development Team Leader, and other function team heads in the conduct of learning and dissemination events and annual summits for youth development alliances and other partners.

II. External Relations

• Serve as the alternate Opportunity 2.0 liaison with city/municipal LGU officials, and other local partners in his/her area of responsibility to ensure close collaboration in all aspects of Opportunity 2.0 technical programming.
• Assist the YDC in coordinating with city/municipal level partner agencies and local youth service providers on project supervision visits of US Embassy/USAID, EDC, DepED ALS Task Force, TESDA national and regional offices, and other officials to his/her area of responsibility.
• Support the YDC in promoting and advocating YDA’s role as the city’s support system for out-of-school youth development in nearby cities and municipalities, and other LGUs that are interested to establish their own YDA.

III. Monitoring and Evaluation (M&E), Learning, and Communications Responsibilities

• Prepare Quality Assurance Reports, as well as other grant-related monitoring reports to ensure quality implementation of O2 curriculum and programs in the field by youth service providers.
• Assist the YDC and MEL Team in collecting information and data on implementation of life skills and work readiness curriculum delivered by DepEd ALS teachers, parther NGOs and higher education institutions, and other program partner implementers.
• Assist the YDC and MEL Team in collecting information and data on implementation of 21st Century skills and work readiness curriculum delivered by TESDA institutions – both public and private, parther NGOs and higher education institutions, and other program partner implementers.
• Actively contribute to the project communications plan by regularly providing documentation of significant events, success stories, and other similar materials to feature in USAID weekly highlights, EDC newsletter, and for press releases.
• Propose success stories and stories of interest of youth, community partners and YDA members to the Communications Team.

IV. Support to Management of Technical Programs

• Providing technical inputs in relation to youth leadership and engagement, for partner and technical working group meetings; planning and implementation meetings, and the like;
• Support the preparation of work plans and activity reports in relation to youth leadership and engagement activities;
• Provide feedback on youth service providers’ activities and other implementation concerns at the field level; and
• Assist in providing technical inputs to Opportunity 2.0 project team meetings and written materials for weekly, quarterly and annual reports. 
• Working closely with the Youth Network, City Youth Leaders and other partners, write activity designs and reports related to youth engagement activities.
• Working closely with the Youth Technical Lead and Youth Development Team Leader, participate actively in technical working group activities and achievement of its work plan.

V. Administrative and Financial Compliance

• Actively participate in fostering a collaborative environment between technical teams in the field and Admin, HR, and Finance departments;
• Comply with project and organizational policies on technical activities with regards to security, human resources, financial and grants management, the confidentiality of documents and information, and the like;
• Comply with EDC’s administrative and HR regulations, including policies and procedures on performance management and annual performance review.

Organizational Relationships and Employment Status

• Reports to Youth Development Coordinator
• Based in Zamboanga City with travel to project sites
• Full time employee

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced EMPLOYEE ENGAGEMENT OFFICER to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Roles and Responsibilities:

• Engagement Initiatives: Develop and implement programs and activities to boost team morale and cultivate a positive work environment.
• Feedback Collection: Conduct regular surveys and focus groups to gather feedback on employee satisfaction, and act on findings to make continuous improvements.
• Event Management: Organize and oversee both online and in-office corporate events, company anniversary, and sports activities, including team-building activities, holiday celebrations, and wellness programs (physical, mental, financial)
• Wellness Programs: Design and roll out wellness initiatives that address the physical, mental, and emotional well-being of staff.
• Retention Strategies: Collaborate with HR to develop and refine strategies aimed at increasing employee retention.
• Performance Rewards: Work with leadership to develop a rewards and recognition program that acknowledges outstanding performance and contributions to the company.

• At least 2 years of work experience within EMPLOYEE ENGAGEMENT
• BPO experience is a plus
• Willing to work on night shifts and in both sites - Makati and Mandaluyong

What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Strong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all inclusive environment where everyone thrives

ABOUT US

BSA Solutions offers talent outsourcing services to small and medium-sized businesses. We provide access to highly skilled professionals, enabling global businesses to build their dream teams in the Philippines and Malaysia. Our vision is to create a community of successful companies where talented individuals can meet and collaborate. We encourage our talents to push their limits, embrace their potential, and passionately pursue greatness. We pride ourselves on delivering exceptional results to our clients through our personalized service and our in-depth knowledge of the markets we serve.

HEADLINE

Are you a creative and innovative individual with a passion for crafting immersive experiences? Are you looking for an opportunity to showcase your design skills and make a lasting impact?

Join our dynamic team as a FIELD MARKETING OFFICER for an AI software technology company in Amsterdam, Netherlands. This is a unique opportunity to make a lasting impact and contribute to the future of AI software technology. If you are a creative thinker with a passion for delivering exceptional experiences, we invite you to join our team and be a part of our exciting journey.

What’s in it for you:

• Be part of a collaborative and forward-thinking team. 
• Above average compensation plus generous benefits. 
• Personalised development program and seniority benefits.
• Relocation package offered for those currently living outside Cebu 
• Being part of an international team of smart and passionate colleagues.

This is a FULL-TIME role, MONDAY TO FRIDAY, MIDSHIFT.

This is an office-based position in central Cebu City.

The expected start date is March 2024.

ABOUT THE ROLE

As a FIELD MARKETING OFFICER, you will play a pivotal role in creating captivating and immersive experiences for trade show attendees. You will have the opportunity to showcase your creativity and design skills while representing our cutting-edge AI software technology company. In this role, you will work closely with cross-functional teams to understand our goals, target audience, and key messages. Your responsibilities will include developing visually stunning booth designs that align with our brand identity and objectives. You will create high-quality graphics and visual elements that effectively communicate our messages and enhance the overall experience. Additionally, you will be responsible for coordinating the logistics of our trade show participation, ensuring seamless booth setup, shipping arrangements, and equipment setup. With your keen eye for design, you will optimize the layout and composition to maximize visual impact and visitor engagement.

RESPONSIBILITIES

• Develop visually captivating booth designs that align with our brand identity and objectives.
• Collaborate with cross-functional teams to understand goals, target audience, and key messages.
• Create high-quality graphics and visual elements that effectively communicate our messages.
• Coordinate logistics for trade show participation, including booth setup, shipping, and equipment setup.
• Ensure consistent application of our brand guidelines and visual identity.
• Optimize layout and composition to maximize visual impact and visitor engagement.
• Utilize 3D visualization tools to present realistic renderings of booth designs.
• Manage print production and collaborate with vendors.
• Stay up-to-date with industry trends and incorporate innovative ideas into designs and experiences.
• Build strong relationships with internal teams and stakeholders, providing design recommendations and support.

• Bachelor's Degree in Graphic Design, Visual Communication, or a related field.
• Proven experience with at least 5 years in graphic design, preferably with a strong focus on booth design or event design.
• Proficiency in design software such as Adobe Creative Suite (Photoshop, Illustrator, InDesign) and 3D modelling/rendering tools.
• Solid understanding of design principles, typography, colour theory, and branding.
• Strong portfolio showcasing a range of booth designs and other relevant graphic design work.
• Excellent communication and presentation skills, with the ability to effectively articulate design concepts to clients and collaborate with cross-functional teams.
• Detail-oriented with a strong sense of organisation and the ability to manage multiple projects simultaneously.
• Ability to work independently and meet deadlines in a fast-paced, dynamic environment.
• Knowledge of the life and sciences industry, including familiarity with scientific concepts and terminology, is highly desirable.
• Ability to work effectively in a collaborative team environment.
• Excellent organisational skills with the ability to prioritise tasks, work on multiple assignments, and manage time effectively.
• Excellent verbal and written English and interpersonal skills to interact with clients and team members effectively.
• High level of integrity and professionalism.

BSA Solutions, Inc. emphasizes in:

• Providing you with competitive compensation and benefits that exceed market standards and the Labor Law.
• Ensuring your health and well-being with a comprehensive and generous HMO benefits package for you and one dependent from the start date, a 24/7 employee assistance program, mental health assistance with licensed practitioners, and in-house fitness and wellness programs.
• Encouraging you to take ownership of your choices and be accountable for your personal growth, happiness, and success.
• Challenging your status quo, pushing your boundaries for you to embrace your potential and pursue greatness.
• Building supportive and inclusive communities that inspire and uplift each other, fostering a sense of belonging and connection among its employees and the wider local communities.
• Encouraging you to be authentic, be true to yourself, embrace your uniqueness, and live a fulfilling and purpose-driven life.
• Promoting a growth mindset and a commitment to lifelong learning and encouraging you to seek knowledge, explore new experiences, and embrace challenges as opportunities for personal and professional development.
• Encourages you to appreciate each moment and find balance in your lives, being fully present in the moment, cultivating mindfulness, and finding joy in the present.
• Encouraging you to set clear intentions, align your actions with your values, and make conscious choices that contribute to your overall well-being and happiness.

Join us and connect and collaborate with bright minds. Be part of a culture of equity, diversity, and inclusion, where you can showcase your unique talents and expertise to create successful outcomes for you, the client, and the company. All qualified applicants will receive consideration for employment without regard to gender, gender identity/orientation, race, colour, religion, origin, or other characteristics.