As Merchandising Lead Retail - SEA, you will drive execution of the commercial agenda and merchandising strategy together with Merchandise Managers to exceed financial targets. You have a deep interest in the customer and consumer and use customer centric approach in everything you do. You use your retail knowledge and understand synergies between channels, and interest in product, strong analytical ability, and commercial skills, enabling you to constantly improve customer shopping experience in market.

You are customer and sales-driven professional with a strong commercial awareness and salesmanship. You have a strategic mindset with an analytical back-bone. You thrive working in a fast pace, in and agile environment, executing the regional commercial agenda for your markets. You love working with the product and to execute your concept plan in line with the regional directions. You are a strong team-player and foster collaboration across channels, roles and functions and inspires stakeholders to buy in to the product plans to enhance engagement and execution level.

Key responsibilities

• Implement and execute regional merchandising strategy and commercial priorities with close alignment to regional assortment direction.
• Optimize local selling peaks driven by optimizing product exposure strategy to calendar, customer shopping behavior and commercial plan; be responsible for all information including but not limited to kick off, sale packs, BF-information, etc.
• Drive in and post season inventory management by picking full price, discount and sale activities in line with regional merch direction, as well as executing stock management, sale, EOP and commercial reduction.
• Follow up on stock and resolve issues together with inventory optimization team; execute regional strategy for commercial impact on key product categories based on in season performance.
• Know your market retail situation and customer profile, providing commercial team with constant and structured sales follow up for the channel, as well as commercial initiatives in store (visit the site in all touchpoints several times a week) to confirm or adjust actions needed.

As a Software QA Lead, you will be responsible for ensuring the highest quality of our software while leading a team of Software QA Engineers across multiple projects. This role requires at least 9 years of relevant experience in software testing and development. As a Software QA Lead, you will be responsible for developing comprehensive test plans and strategies tailored to each project’s requirements. Your leadership will be pivotal in managing and prioritizing testing activities, ensuring efficient resource allocation and timely delivery of results. Reporting directly to the QA Manager, you will monitor test progress and outcomes, providing clear and concise reports to stakeholders.

Beyond managing day-to-day QA operations, you will champion continuous improvement initiatives within the QA team, promoting best practices and fostering a culture of excellence. Your role will also involve mentoring and conducting knowledge transfer sessions to empower team members and promote professional growth. To excel in this role, you must stay abreast of industry trends and emerging technologies in software testing, applying this knowledge to drive innovation and efficiency within our QA processes.

Job Responsibilities

• Understand and analyze business requirements and specifications
• Define appropriate test plan and test strategy
• Plan, estimate and prioritize testing activities
• Create comprehensive test scenarios, test cases and test data
• Create a comprehensive proof of tests
• Identify, record, and document defects accurately and correctly
• Track reported defects and discuss and collaborate with the engineering and product team
• Perform UI, sanity, functional, regression, component, and end-to-end testing
• Track and provide an accurate status report of all testing activities
• Conduct QA Review of test cases and test results to ensure the quality of team deliverable and 100% test coverage
• Collaborate with the QA team to Identify initiatives for process standardization, best practices and continuous improvement
• Collaborate with the development or product team to discuss concerns, clarify issues, etc
• Explore and create Proof Of Concept on testing tools, testing methodologies, etc.
• Conduct risk, impact and root cause analysis
• Monitor and guide the QA team all throughout the testing activities such as: finding the root cause of a defect, identifying testing strategy, etc.
• Ensure that the content of all testing documents are up-to-date
• Act as Point of Contact for changes in requirements, clarifications, etc. to assigned projects
• Conduct KT sessions to juniors/new joiners/colleagues
• Inspire and challenge the QA team to set a can-do attitude
• Mentor and guide the QA team for their growth professionally
• Participate in the performance reviews of colleagues in the project under test
• Be involved in the screening of QA Applicants

Technical Requirements

• 9+ years experience in software testing and development
• 3+ years experience as a software QA lead
• Proven experience of mobile and web quality testing and product release
• Able to quickly learn custom development frameworks and new technologies
• Solid experience of Agile software development and other software methodologies
• Hands-on experience in: Requirements analysis, Test planning, Test designing, Test case detailing and Defect tracking
• Extensive experience in writing clear, concise and comprehensive test plans and test cases
• Extensive experience in defect reporting, tracking and management
• Extensive experience in testing web and mobile applications
• Experience working with database operations
• Experience working with API calls
• Experience in working with different test frameworks such as BDD, TDD, etc
• Experience working with various testing and test management tools (e.g. Azure, TestRail, Qase, etc)
• Experience working with various database operation tools (e.g. MS SQL, My SQL, Mongo DB, etc)
• Experience working with various project management tools (e.g. JIRA, Azure, etc)
• Experience working with various defect tracking tools (e.g. JIRA, Azure, etc)
• Able to work on change in requirements and short deadlines under minimum supervision
• Strong knowledge of software QA methodologies, tools and processes
• Quick understanding of the functionality of the application under test
• Extensive knowledge and experience on the different types of testing such as manual, functional, integration, regression, smoke, sanity, UI, cross browser, security, performance, black box, white box, etc.
• Extensive knowledge of the SDLC and STLC
• Out of the box thinking to test and break the application under test
• Experience with any automated and / or performance test tools is a plus
• Degree in computer science, information technology or relevant field a plus

Non Technical Requirements

• Strong verbal and written communication skills
• Ability to collaborate with cross-functional teams
• Strong analytical and problem-solving skills 
• Critical thinker and detail-oriented
• Time Management & Organization Skills
• Can work under minimal supervision and committed to deliver what is required
• GREAT Attitude: An attitude to ‘test to break’, detail orientation, willingness to learn (tools, processes, methods) and suggest process improvements
• Drive/Passion (goal getter and self-starter)

Managerial Requirements

• Clear understanding of the needs of the business

• Able to elaborate and explain testing estimates, testing strategies and techniques used by the team
• Able to identify critical and non critical tests, as well as technical limitations
• Able to report on test and team progress concisely and informatively
• Able to mentor, guide and inspire colleagues

Work from Anywhere Setup

Note: This is a hybrid-Work From Home opportunity. Regular in-person meetings may be scheduled for key projects and deliverables.

About Anytime Mailbox

Anytime Mailbox, a worldwide trailblazer in the virtual mailbox industry, enables individuals, small businesses, content creators, and digital nomads to establish a real street address with a mailbox at over 2,200 locations across the planet. A virtual mailbox eliminates having to be at a physical location to get postal mail while ensuring you'll never miss your mail. With our easy-to-use app, clients can view and manage their postal mail & packages from anywhere in the world and decide whether they want their mail forwarded, scanned, shredded, or thrown away.

We are genuinely decentralized. Embracing work at home since 2013, we appreciate the value of a flexible schedule and work-life balance. We trust our team members to achieve our common goals that have enabled consistent, rapid promotion from within, long-term relationships, and 100% job satisfaction. Because we are at the starting point of our clients' endeavors, our diverse team members enjoy a shared sense of excitement in solution building. Want to join a team enabling our clients to achieve their dreams? 

Our Culture

Our company culture is focused on creating a sense of family within our team. We believe that by fostering a supportive and collaborative environment, our employees are better able to thrive and achieve their goals. From company-wide events and team-building activities to daily check-ins and one-on-one meetings, we prioritize open communication and support for our team members.

We strive to create a workplace where everyone feels valued and supported, regardless of their background or experience. Our commitment to diversity and inclusivity extends beyond just hiring practices - we work to ensure that our culture and policies reflect our values and promote a sense of belonging for all.

If you're looking for a workplace that feels like family, where you can work with a team that supports and uplifts each other, then we encourage you to apply today. Let's work together to create a workplace culture that fosters growth, collaboration, and success for all.

Apply today and let's see how we can work together to achieve great things!

Responsibilities:
 

• Coordinate with team members, assigning tasks, and setting priorities based on the volume and urgency of support tickets.
• Monitor the support ticketing systems throughout the day to ensure that incoming inquiries are assigned, addressed, and resolved in a timely manner.
• Assist team in finding appropriate DevOps resources. Handle escalated cases that require specialized expertise or attention.
• Keep track of team performance metrics, such as response times, resolution rates, and customer satisfaction scores. Identify areas for improvement and take proactive steps to address any issues.
• Conduct one-on-one coaching and ensure that team members are trained, certified, and updated on new Salesforce features to enhance their technical skills, product knowledge, and customer service abilities.
• Provide mentorship and guidance to team members, conduct routine performance evaluations to ensure adherence to call center standards.
• Develop guidelines and protocols for standard effective communication with the customers within the DevOps team.
• Manage/create knowledge-base systems using a variety of tools such as Trailhead, FAQs, and troubleshooting guides to help team members resolve common issues efficiently. Implement a system to enable DevOps specialists to create and update knowledge base articles effectively.
• Collaborate with other departments, such as Account Managers, Project Managers, RPD, and Customers to address cross-functional issues and ensure alignment with business objectives. Participate in meetings and discussions to provide input on system enhancements or process improvements.
• Handle escalations from team members or users that require managerial intervention or executive-level support. Communicate with stakeholders to manage expectations and ensure timely resolution of escalated issues.
• Conduct regular quality assurance reviews of support interactions to ensure adherence to service level agreements, company policies, and best practices. Provide feedback and coaching to team members to maintain service excellence.
• Analyze reports on team performance, user feedback, and key metrics to identify trends, patterns, and areas for improvement. Present findings to management and recommend strategies for enhancing team efficiency and effectiveness.
• Handle administrative tasks such as scheduling, resource allocation, and performance evaluations.
• Maintain accurate records of team activities, achievements, and challenges for reporting and analysis purposes.
• Actively seek feedback from team members and users to identify opportunities for process optimization, system enhancements, and service delivery improvements. Implement changes based on feedback and lessons learned to continuously improve team performance and user satisfaction.
• Manage an agile DevOps delivery team who will have the responsibility of reviewing customer requests, formulating estimates, and overseeing delivery item backlog within the managed service package.
• Contribute to the recruitment process which includes conducting interviews, evaluating candidates’ qualification, and making hiring recommendations.

Job Description

• This role is for residents in the Philippines only
• Collaborate closely with senior stakeholders and commercial team to understand business requirements and effectively translate them into technical requirements for the development team
• Planning and documenting comprehensive technical specifications for features or system design, ensuring a clear roadmap for development and implementation
• Supporting, guiding and directing the development team in all aspects of the software development life cycle, including design, development, coding, testing and debugging to deliver high quality solutions
• Writing testable, scalable and efficient code, leading by example and setting coding standards for the team
• Conducting code reviews and providing constructive feedback to the team to ensure code quality
• Work hand in hand with the team to create and deploy web-based applications for our enterprise clients
• Collaborating with cross functional teams to align technical solutions to business goals
• Identify opportunities to create business value and improve the user experience, based on user research

Who we are looking for:

• Desire to learn and adapt to new technologies
• A strong team player and ability to lead team
• Detail-oriented, analytical and love solving problems
• Strong communication skills
• Ability to work in a fast-paced environment
• Excellent time and project management skills

As a Lead Integration Engineer, you will be reporting to the Director of Strategy & Architecture and will be responsible for developing practical and workable digital solutions for our business and technical teams. You will analyze and evaluate systems and business requirements to craft scalable and adaptable solutions, collaborating with Operations, Enterprise, Growth, and Digital teams. We are seeking individuals with a strong background in developing such systems and a genuine enthusiasm for empowering team members to contribute to their construction and maintenance. The Integration Lead will collaborate closely with both our business users and technical team, serving as the authoritative figure in the domain and subject matter. Ideally, candidates should have experience guiding the planning, creation, and deployment of MuleSoft integration solutions within a corporate setting.

What you'll be doing:
Solution Design & Architecture

• Design and develop MuleSoft integration solutions that align with the organization's business needs and standards
• Build architecture diagrams and workflows to demonstrate steps and describe logical operational steps of the system
• Create accurate work estimates and design solutions for execution

Project Execution & Subject Matter Expertise

• Represent and communicate technical requirements and trade-offs in a business environment to facilitate effective decision making
• Work on complex projects independently and with a team during multiple phases of a project
• Be the subject matter expert who acts as a “consultant” on complex projects/initiatives

Other Duties & Responsibilities

• MuleSoft support during season
• Work on enhancements to CI/CD as required
• Collaborate with technical teams located in different geo locations: North America, Manila and India.
• Provide support during testing various integrations working with cross functional teams (Digital/Enterprise/QA)

What we’re looking for:

• 5+ years in integration development and MuleSoft implementation
• In-depth knowledge and hands-on experience with MuleSoft Anypoint Platform, including Mule Runtime, Anypoint Studio, DataWeave, and API management
• Ability to design, develop, test, deploy, and maintain integration solutions using MuleSoft
• Familiarity with MuleSoft best practices and design patterns
• Experience working with ERP, CRM & Data Warehouse systems
• Experience in designing scalable and high-performance integration solutions
• Expertise in API design and management using MuleSoft's API Manager
• Proficiency in the fundamentals of Java programming, including syntax, data types, control flow, and object-oriented programming (OOP) concepts
• Experience with popular Java frameworks such as Spring Framework, Hibernate, and Apache Struts
• Retail and eCommerce industry experience is desirable
• Bachelor’s degree in computer science or a related technical field

Location: The Lead Integration Engineer position is a work-from-home position for Balsam International Unlimited Philippine ROHQ in Manila. Team members in the Philippines are located within Metro Manila, Bataan, Batangas, Bulacan, Cavite, Laguna, Pampanga, Rizal, and Tarlac areas only.

Our must-haves:

• Must be open to joining some face-to-face gatherings, like our monthly functional meetings and quarterly teamwide events.
• Must have a back-up laptop or desktop for use, if primary laptop encounters issues.
• Must have a fast, reliable DSL, Fiber or Broadband connection (not mobile or broadband stick) as the primary internet connection with a minimum actual speed of 10MBPS.
• Must have a back-up internet connection of the same speed, if primary connection becomes spotty.

Status: This is a full-time, permanent position with benefits.

Hardware Provision: Company-issued Laptop will be provided on the first day.

At Balsam International, we strive to offer a competitive compensation and benefits package. For permanent, full-time team members, this includes:

• Government-mandated Benefits (SSS, PAG-IBIG, PhilHealth)
• 13th Month Pay
• Paid Leaves. We use time off to rest, go on vacation, or just sleep in! Our paid time off is flexible to our needs.
• Internet Subsidy. With internet allowance, we are set up for success.
• Healthcare Coverage (+ 2 dependents). We worry less about rising medical costs with flexible quality healthcare benefits.
• Maternity, Paternity, and Solo Parent Benefit. We make sure parents are supported while they navigate work and family life.
• Continuous Learning and Professional Development Benefit. Our professional and personal development are fully supported. Whether it be online courses, workshops or books!
• Mental Health Support. We manage work and life's challenges through Mental Health Day breaks, 24/7 professional counselling, and curated webinars.
• Company Incentive. An additional cash-based perk for all our Brandits based on company's performance.
• Meeting & Team Building Allowance. Happy tummies make our meetings more fun and productive!
• Shutdown Week. We can spend more time on things that matter with an additional one week paid time off on top of paid leaves.
• Volunteer Time Off. With two paid days off, we are able to volunteer for advocacies we believe in.
• Bereavement Leave. We get additional paid leaves when a loved one passes to grieve and provide immediate support to our families.

About Pearl:

Pearl connects top talent from around the world with US and EU-based startups that care about finding sharp and hungry talent they can grow with long-term. We provide candidates who pass our vetting process with exclusive upskilling opportunities that enable them to get promoted faster in their new roles. We only work with employers looking to make full-time hires they can continuously mentor and promote.

Note: Please avoid submitting multiple applications; you may request assistance to be re-profiled for a different job opening. If you have an ongoing application, please ask for updates from the team handling your application.

About the job:
Role: Care Team Lead
Work schedule: Full Time | 40 hours per week | 9 AM to 5 PM Eastern Time
Salary Range: US$ 2,000 - US$ 2,500.00 per month + equity (Dependent on your skills and experience)

About the Role:

As a Team Lead, you will be at the core of the client’s operations, significantly impacting team performance and enhancing their service delivery. You will oversee one of the 6 areas within the care team (Enrollment, Medical Assistance, Billing/Orders, Finance, Inbound, and Cancellations), guiding your team toward operational excellence and fostering continuous growth among its members. Your role will involve coaching your team to provide exceptional client satisfaction while also managing a high-performing team and navigating the challenges of competing priorities in a fast-growing environment.

You will report directly to the Operations Lead and work closely with other key leaders, including the Systems Lead and Process Lead.

Duties & Responsibilities:

• Leadership: You’ll lead a team of care coordinators, ensuring they are motivated, well-supported in their daily tasks, and achieving their potential as operators.
• Operational Management: You’ll maintain smooth operations for your assigned area and continually seek improvements to enhance its efficiency.
• Communication: You’ll ensure clear and effective communication within the team and with patients to keep everyone well-informed.
• Training and Development: You’ll identify the best ways to keep your team performing at the highest level and execute them effectively — you’ll constantly obtain and action their feedback on how the team can improve to best serve our fellas.
• Problem Solving: You’ll address issues promptly and manage escalations with skill and care.
• Coaching: You’ll be a mentor to your team members — constantly helping them achieve their professional goals.
• SLA Management: You’ll oversee that all team activities consistently meet or exceed our service standards.
• Client Experience: You’ll proactively enhance client satisfaction by delivering superior service and anticipating their needs.
• Proactive Innovation: You’ll actively propose and implement changes aimed at improving client experiences, collaborating across teams for success.

• Has 3+ years of experience leading teams, driving high performance, and fostering a positive work environment.
• Strong operational management skills with a proven track record of maintaining stellar team performance and meeting service-level agreements.
• Excellent interpersonal skills, with expertise in coaching and mentoring team members to achieve their professional goals.
• Strong analytical skills, adept at addressing challenges and enhancing efficiency in high-pressure situations, with a high degree of adaptability.
• Extensive experience in client interactions, focusing on satisfaction and loyalty, with a proactive approach to implementing innovative solutions.

• Vacation: PTO with a yearly minimum (>2wks/yr + local national holidays)
• Remote: Our team is fully distributed across the world and functions fully remotely
• Healthcare: comprehensive medical insurance (~$500/yr)
• Personal Development: budget for books, courses, and coaching ($400/yr)
• Personal Wellness: budget for gym, health apps ($400/yr)

Whizz is an NYC-based mobility company on a mission to help the fast-growing and underserved segment of gig workers acquire and use expensive electric vehicles to boost their profits when traditional financing is not an option.

We are seeking a dedicated Sales Team Lead to provide guidance and supervision to our sales representatives, ensuring exceptional sales skills and performance.

1. Fluent English-speaking skills (at least C1 level and above).

2. 2-3 years of experience in sales and supervisory roles with proven success in sales.

3. Proven experience in sales training and quality control.

4. Demonstrated ability to effectively manage teams, providing motivation, guidance, and coaching to achieve collective goals.

5. Analytical skills, with the ability to interpret data and performance metrics.

6. Availability to work within the New York time zone schedule (9 am - 6 pm New York time).

Responsibilities:

• Lead and inspire a team of 5 sales representatives, guiding them towards achieving sales targets.
• Oversee the handling of incoming leads, coordinating efforts to convert leads into satisfied customers through phone calls and chat interactions.
• Continuously refine sales scripts, implementing new techniques to optimize lead conversion and enhance sales results.
• Evaluate the quality of calls and chats.
• Conduct intensive sales training sessions, provide training on updates.
• Prepare sales scripts, conduct knowledge quizzes.
• Engage in one-on-one interactions with our agents to address individual training needs.
• Regularly maintain and update our knowledge base on Notion.
• Implement quality control measures and conduct regular performance reviews to ensure continuous improvement.

• Fixed salary supplemented with sales performance-based bonus.
• The flexibility to work remotely, providing autonomy and work-life balance.
• An opportunity to join a dynamic and innovative US-based company, collaborating with a team of highly skilled professionals dedicated to excellence.

About Pearl:

Pearl connects top talent from around the world with US and EU-based startups that care about finding sharp and hungry talent that they can grow with long-term. We provide candidates who pass our vetting process with exclusive upskilling opportunities that enable them to get promoted faster in their new roles. We only work with employers who are looking to make full-time hires they can continuously mentor and promote.

Both of our founders are seasoned operators who have founded and sold multiple companies in the past. We’ve 4x’ed our company size over the past year and are looking for someone who’s hungry and wants the opportunity to grow in a fast-scaling company.

Who we are

• Highly enthusiastic. We show up with curiosity about how the world works, care a lot about our work, and are excited to bring all of our life force to take on new projects.
• We empower others. We’re here to help our teammates be their best selves and nurture their growth.
• Growth-oriented. We’re aware of our strengths and shortcomings. We actively seek feedback while continuously improving ourselves and our team’s processes.
• Client/Candidate-Obsessed: We’re obsessed with understanding how our efforts influence the success of our client's businesses and the progression of candidates' careers. Their needs stand as our top priority, guiding our actions and decisions.
  

How we work

• Win. We’re tenacious in our ability to get something done and be a force of nature. We actively seek out workarounds to get our goals accomplished.
• Be creative and willing to take calculated risks. We’re not afraid to try new, crazy ideas and know that it’s the 1% of ideas that do work that can skyrocket our business.
• Work with a bias towards action. We focus on what matters most and execute it relentlessly.
• Speak your beliefs. We value each other’s opinions and aren’t afraid to let others know what we think should be done or changed.

Note: Please avoid submitting multiple applications, we only process one application at a time; you may request assistance to be re-profiled for a different job opening. If you have an ongoing application, please ask for updates from the recruiter handling your application.

About the role:
Role: (Internal) Content Lead
Work Schedule: Full Time | 40 hours per week | Overlapping US Timezones
Salary Range: Up to Php 75,000.00 per month (Dependent on skills and experience)

As the Content Lead within Pearl's Marketing Team, your role entails crafting, reviewing, and enhancing content for publication on the company's websites and social media platforms. Your responsibilities extend to researching key SEO terms and strategically incorporating them into the content to optimize exposure. Collaborating closely with the marketing team, you'll ensure coherence between marketing campaigns and published content. Additionally, your creative input is crucial for brainstorming innovative approaches and identifying new platforms to expand the current customer segment and broaden the target market.

Role and Responsibilities:

In the role of Content Strategist, your objective is to enhance the overall success of the company's brand through the implementation of innovative marketing techniques and practices.

• Work with the marketing department to get an understanding of the short-term and long-term marketing targets and then develop content strategies accordingly.
• Creating content that will catch maximum consumer foot traffic. (Social Media Platforms)
• Writing and reviewing content for websites, social media pages, and public communications.
• Optimize Search Engine Optimization driven content and increase the site traffic.
• Collaborating with the content and marketing team to decide the brand taglines, logo, and other promotional material
• Measuring and monitoring company website and social media traffic statistics.
• Monitor the increase in traffic due to new content and take actions accordingly to improve the traffic metrics.
• Brainstorming and suggesting new ways to improve traffic by tapping into new platforms and channels.
• Maintain consistency in content and ensure alignment with the brand history and plans.
• Identify customer's needs about the company and write content to cater to those needs.
• Update the website, social media, and content pages periodically.
• Researching the key SEO terms and incorporating them into the content to achieve maximum viewership.

• Experience as a content creator in prior roles creating strong and engaging content on social media platforms. (At least 2 years of relevant experience).
• Proficiency with content management systems and analytics software (Knowledge of various analytics platforms).
• Excellent writing, proofreading, and communication skills.
• Detail-oriented work style with good time management and organizational skills.
• Proficiency withPhotoshop, Canva, Figma, Social Media Platforms (FB, IG, TikTok, LinkedIn, Twitter/X).

• Career growth
• 100% remote work

Our team is responsible for the implementation of the Avaloq Crypto Assets Platform.

You will be surrounded by smart, highly capable people who are passionate to build the next generation of innovative applications to address the upcoming challenges of the Crypto and Blockchain industry.

We are looking for passionate Senior Backend Developer / Tech Lead to join our team and bring these innovative designs live.

Your key tasks 

• Work as part of an agile development team in line with the product roadmap
• Design and implement Back-End Services
• Improve code quality via Unit and Integration tests
• Follow and promote best coding practices within the team
• Perform code reviews and coach junior team members
• Take ownership and responsibility for his area of expertise
• Guide, coach and train the team to excel
• Establishing coding and design patterns within the team
• Align and exchange with architects to understand architectural strategy, policies and pattern

The Software QA Automation Lead is an integral part of the Technology team. This role will drive the design and implementation of a testing framework as well as development and maintenance of automated tests to speed up delivery of testing milestones while ensuring quality. This role will focus on automation of existing manual tests to enhance velocity, reliability and efficiency. This role requires someone who is passionate about quality, automation, and continuous improvement.

Job Responsibilities

• Design, develop and maintain test automation framework 
• Design, develop, execute and maintain automated tests in various layers (UI, API, etc) of the application using automation tools and scripting tools
• Create reusable and scalable automation test components
• Create Data Driven and Keyword Driven tests
• Work with DevOps to create, configure and maintain the CI/CD pipelines for test automation
• Perform automated regression, smoke, functional and end-to-end testing 
• Perform cross browser testing (in different browsers like Mozilla Firefox, Google Chrome, IE, Safari, etc.)
• Perform parallel and scheduled test execution
• Monitor, analyze and report automation test results
• Monitor, debug and fix failed tests
• Define metrics to track completion phase, defect reports and test coverage
• Identify and define Automation Test Strategies applicable for the application under test
• Maintain clear and up-to-date documentation of system configurations, procedures, and troubleshooting guides
• Review automated test scripts and reports created by team members
• Participate design, architecture and requirement reviews with an emphasis on test automation to reduce test cycle time, minimize defect rate, and maintain application quality
• Execute performance and security tests (as needed)
• Champion quality and conduct KT sessions, brown bag sessions and other learning sessions on test automation and QE practices
• Coach, mentor, guide and educate other QA team members on automation techniques and tools
• Stay up-to-date with emerging technologies, tools, and best practices in automation testing and software testing

Technical Requirements

• 7+ years experience in Software Testing and Development 
• 3+ years hands-on Test Automation experience, including scripting and implementing a test framework via Data Driven/Keyword/Hybrid models
• Proven experience performing automation testing for Web, Mobile, and API applications
• Proven experience in implementing Test Automation framework. (Cucumber, Robot Framework, SpecFlow, TestNG, etc.)
• Proven experience in Test Automation scripting using any of the ff.: Javascript, Java, Ruby, C#, C++, Python) 
• Proven experience in API testing using Postman, SoapUI, RestAPI
• Proven experience in Database Operations using Oracle, MySQL, SQL Server, MongoDB
• Proven experience with CI/CD tools preferably: Azure DevOps, AWS, Gitlab, Jenkins, Bamboo
• Experience with UI automated test development such as Selenium, Cypress, Playwright, Appium, etc
• Experience with Browserstack, LambdaTest or Bitbar
• Experience with Test Case Management tools such as Qase, etc
• Experience with Development tools such as Visual Studio, Visual Studio Code, etc 
• Experience with Version Control Systems such as Git, etc
• Proven ability to design, build and maintain test automation framework/s from scratch
• Proven ability to convert manual test cases to automation test scripts
• Proven ability to analyze failed test scripts, debug and trace root causes
• Solid understanding of software development lifecycle (SDLC) and agile methodologies
• Has extensive knowledge of QA testing tools, different test approaches, standards, methodologies and processes for web and mobile applications
• Experience in performing different types of testing, UI, Functional, Crossbrowser, Smoke, Sanity, Whitebox, Greybox, Blackbox testing, etc

• Experience in creating test scenarios from functional requirements using the Gherkin format
• Experience in writing test plans, developing test case scenarios, and documenting defects
• Experience in Performance and Security testing is a plus

Non Technical Requirements

• Strong verbal and written communication skills
• Ability to collaborate with cross-functional teams
• Strong analytical and problem-solving skills 
• Critical thinker and detail-oriented
• Time Management & Organization Skills
• Can work under minimal supervision and committed to deliver what is required
• GREAT Attitude: An attitude to ‘test to break’, detail orientation, willingness to learn (tools, processes, methods) and suggest process improvements
• Drive/Passion (goal getter and self-starter)

Work from Anywhere Setup

Work from Home Setup

Note: This is a hybrid-Work From Home opportunity. Regular in-person meetings may be scheduled for key projects and deliverables.

About Anytime Mailbox

Anytime Mailbox, a worldwide trailblazer in the virtual mailbox industry, enables individuals, small businesses, content creators, and digital nomads to establish a real street address with a mailbox at over 2,200 locations across the planet. A virtual mailbox eliminates having to be at a physical location to get postal mail while ensuring you'll never miss your mail. With our easy-to-use app, clients can view and manage their postal mail & packages from anywhere in the world and decide whether they want their mail forwarded, scanned, shredded, or thrown away.

We are genuinely decentralized. Embracing work at home since 2013, we appreciate the value of a flexible schedule and work-life balance. We trust our team members to achieve our common goals that have enabled consistent, rapid promotion from within, long-term relationships, and 100% job satisfaction. Because we are at the starting point of our clients' endeavors, our diverse team members enjoy a shared sense of excitement in solution building. Want to join a team enabling our clients to achieve their dreams? 

Our Culture

Our company culture is focused on creating a sense of family within our team. We believe that by fostering a supportive and collaborative environment, our employees are better able to thrive and achieve their goals. From company-wide events and team-building activities to daily check-ins and one-on-one meetings, we prioritize open communication and support for our team members.

We strive to create a workplace where everyone feels valued and supported, regardless of their background or experience. Our commitment to diversity and inclusivity extends beyond just hiring practices - we work to ensure that our culture and policies reflect our values and promote a sense of belonging for all.

If you're looking for a workplace that feels like family, where you can work with a team that supports and uplifts each other, then we encourage you to apply today. Let's work together to create a workplace culture that fosters growth, collaboration, and success for all.

Apply today and let's see how we can work together to achieve great things!

Working at Merkle

Merkle is a leader in data-driven customer experience management (CXM). We are experts in customer experience strategy and consulting, user experience design, CRM, data management, commerce, mobile, content management systems (CMS), AdTech and MarTech platforms.

We embody the combination of local and global: Here in Denmark, we are 300 colleagues working in the offices in Copenhagen and Aarhus. We are also a part of Merkle worldwide and dentsu – a global agency network covering 145 markets.

1.    Purchase needs and meet orders, gather information about the market, manage relationships with vendors, and ensure that purchases are made on time by placing orders with vendors.
2.    In line with the standards and procedures identified by the facility and the Head Office, carry out all purchases related to the facility in coordination with the Purchasing Department and monitor, plan and deliver them on time and according to budgetary discipline.
3.    Gather quotes from companies for all supplies that enter the facility.
4.    Decide on how the supplies will be purchased, in line with the policies identified by Cluster General Manager.
5.    Prepare lists of approved suppliers.
6.    Collect orders from the departments and ask for written quotes from companies. Submit the top three quotes that are compatible with the policy.
7.    Organise the drivers and vehicles for purchasing and administrative purposes.
8.    Control the invoices and waybills for goods purchased from other companies and organisations.
9.    Control whether the goods received from the companies comply with the required quality standards. Contact companies that have not delivered goods with the required quality standards and ensure that the proper quality goods are delivered.
10.    Ensure that employees in the Purchasing Department work in a coherent and systematic manner.
11.    Organise periodic department meetings.
12.    Identify the training needs of the department’s employees and offer in-house and external training opportunities.
13.    Motivate employees by creating an appropriate environment physically, socially and psychologically in the department.
14.    Attend training programmes for the management team.
15.    Maintain good relationships will all department managers.
16.    Ensure that all official documents are filed and maintained in an orderly manner.
17.    Establish good relationships with service and product providers.
18.    Keep track of the innovations in the industry and attend industry-specific trade fairs.
19.    Take part in the Food Safety Team and attend the MR meetings.
20.    To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which is organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.). 
21.    To implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment and lead to staffs.
22.    To provide carrying chemicals safely, carrying, storing and using in accordance with laws.
23.    Carry out all responsibilities related to the quality management and food safety management systems implemented at the facilities.
24.    Carry out all other duties assigned by managers and hotel management not specified in the job description.
 

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Every day, our teams innovate across the world of finance. We collaborate to work smarter, while making a difference. We believe in diversity and inclusivity, giving a voice to everyone on the team. And we celebrate our success together. If you want to make an impact in fintech, we’d like to know: Are you FIS?

About the team

Creates and maintains the processes of the division’s quality program. Also provides consulting for software development or operations processes, quality practices, quality audits and software measurements to product development or operations teams within the division and to clients.

What you will be doing

• Develops, maintains and upgrades Manual or Automated test scripts, utilities, simulators, data sets and other programmatic test tools required to execute test plans

• Performs usability testing for total system performance, reliability, scalability and security.

• Effectively communicates testing activities and findings in oral and written forms

•Controls and manages own daily test activities

• Provides internal quality assurance.
• Supports test lead to identify risks and develops mitigation strategies.
• Organizes and maintains the test script library.
• Other related duties assigned as needed.

What you bring

• Experience in Manual AND Automation testing are required

• Cobol mainframe background is a plus but not required

• Has worked on Payments / Credit Cards systems is a plus

• Any Banking Systems exposure is good to have

• Knowledge of methods, tools and technology used in software testing
• Knowledge and use of quality management methods, tools and technology used to create and support defect-free, application software that meets needs of client/business partner
• Knowledge of basic principles, processes, phases and roles of application development methodologies

What we offer you
At FIS, we hire the best. In return, you receive exceptional benefits including:
• Opportunities to innovate in fintech
• Tools for personal and professional growth
• Inclusive and diverse work environment
• Resources to invest in your community
• Competitive salary and benefits

#Ll-EA1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

AppEvolve is seeking a Tech Lead to join our team. As a Tech Lead at AppEvolve, you will play a vital role in leading a team of developers and guiding the technical direction of our projects. You will work closely with our clients to understand their business needs and translate them into technical solutions.

About AppEvolve:

AppEvolve is a leading software development agency that specializes in custom software solutions. We work with clients from various industries to deliver innovative and impactful software applications. Our team is made up of talented and passionate individuals who are dedicated to creating high-quality software.

Responsibilities:

• Lead a team of developers, providing guidance and support
• Collaborate with clients to gather requirements and translate them into technical solutions
• Design, develop, and test software applications
• Ensure the quality and performance of the software applications
• Mentor and guide junior developers
• Stay up-to-date with the latest technologies and industry trends

Requirements:

• 10+ years of experience in software development
• Strong technical skills in programming frameworks such Django and or React/NextJS
• Experience leading a team of developers
• Excellent problem-solving and communication skills
• Ability to work well in a fast-paced and collaborative environment
• Bachelor's degree in Computer Science or a related field

If you are a motivated and experienced Tech Lead looking for an exciting opportunity to make a difference, we would love to hear from you.

• 10+ years of experience in software development
• Strong technical skills in programming frameworks such Django and or React/NextJS
• Experience leading a team of developers
• Excellent problem-solving and communication skills
• Ability to work well in a fast-paced and collaborative environment
• Ability to work during US business hours
• Bachelor's degree in Computer Science or a related field

• Fun Remote Environment with Global Team
• Travel Opportunities
• Gym Membership
• Home Office Credit
• Remote Work Opportunity
• HMO
• Competitive Salary

If you are passionate about cloud-based solutions and looking for a challenging role in a fast-growing company, apply now to join the AppEvolve team as an AWS Solutions Architect. We look forward to hearing from you!

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Every day, our teams innovate across the world of finance. We collaborate to work smarter, while making a difference. We believe in diversity and inclusivity, giving a voice to everyone on the team. And we celebrate our success together. If you want to make an impact in fintech, we’d like to know: Are you FIS?

About the team

Creates and maintains the processes of the division’s quality program. Also provides consulting for software development or operations processes, quality practices, quality audits and software measurements to product development or operations teams within the division and to clients.

What you will be doing

• Develops, maintains and upgrades Manual or Automated test scripts, utilities, simulators, data sets and other programmatic test tools required to execute test plans

• Performs usability testing for total system performance, reliability, scalability and security.

• Effectively communicates testing activities and findings in oral and written forms

•Controls and manages own daily test activities

• Provides internal quality assurance.
• Supports test lead to identify risks and develops mitigation strategies.
• Organizes and maintains the test script library.
• Other related duties assigned as needed.

What you bring

• Experience in Manual AND Automation testing are required

• Cobol mainframe background is a plus but not required

• Has worked on Payments / Credit Cards systems is a plus

• Any Banking Systems exposure is good to have

• Knowledge of methods, tools and technology used in software testing
• Knowledge and use of quality management methods, tools and technology used to create and support defect-free, application software that meets needs of client/business partner
• Knowledge of basic principles, processes, phases and roles of application development methodologies

What we offer you
At FIS, we hire the best. In return, you receive exceptional benefits including:
• Opportunities to innovate in fintech
• Tools for personal and professional growth
• Inclusive and diverse work environment
• Resources to invest in your community
• Competitive salary and benefits

#Ll-EA1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position: Lead Generation Specialist

Working Hours: Monday - Friday; 8:00am - 4:30am EST

Salary Range:  USD 1,200 - USD 1,500/month

Main Responsibilities:

• Conduct research to identify potential leads and gather relevant information such as company size, market segment, decision makers, and contact information
• Use various tools and resources to generate leads and approach potential clients in a professional and effective manner
• Analyze data to evaluate the quality of leads and prioritize them based on their potential to
• convert into clients
• Communicate with clients to understand their specific needs and requirements, and tailor the lead generation approach accordingly
• Build and maintain relationships with potential clients in order to increase the conversion rate of leads into clients
• Monitor industry trends and developments to stay up-to-date with the latest lead generation strategies
• Report regularly on lead generation activities and outcomes to the team and clients

• 3 - 8 years of lead generation experience
• Bachelor's degree in Marketing, Business Administration, or related field
• Proficiency in CRM software preferably Aspire
• Excellent communication and interpersonal skills
• Strong understanding of marketing and advertising principles and practices
• Proven track record of generating high-quality leads and achieving targets
• Highly organized, detail-oriented, and analytical, with the ability to multitask in a fast-paced
• environment.

As the Lead HR Business Partner at DGS Philippines, you will act as the Head of Human Resources for the Philippines. You will provide expert HR and commercial knowledge to partner with the business. You will align with the business's values and business strategy and achieve commercial goals through the delivery and implementation of people strategies.

• HR Strategy: Support the delivery of market/client group HR strategy and lead the communication, implementation, and measurement of key people initiatives and programs within your own business area to support a vibrant and collaborative culture.
• Senior Business Relationships: Build partnerships and act as a confidante, coach, and constructive challenger to stakeholders.
• Team Leadership: Lead, manage, mentor, and coach members of the team to deliver best-in-class HR services to the business and employees.
• Talent Strategy & Management: Use the career and talent framework to develop the careers of our employees through roles and assignments to provide unique opportunities to build KSAs.
• Change Management: Support business leaders in organizational change management programs (M&As, organizational culture change, business process re-engineering, reorganizations).
• Career Development: Work with our line leaders, using the framework provided by the talent team to ensure that engaging career development plans are developed and implemented for our employees.
• Performance Development: Drive an effective approach to performance development with line leaders. Support business leaders in providing feedback to motivate high performers and improve poor performers or deal with the lack of performance.
• Employee Relations: Solve key employee issues which might pose a significant risk to the business and organization in your own business area.
• Employee Engagement: Mobilize commitment and accountability for employee engagement through senior managers and act as a support and advisor for line leaders in the area of Employee engagement.
• Diversity: Champion a more diverse workplace.

You will be reporting to the VP of Human Resources based in India, with a dotted line reporting to our Managing Director for the Philippines.

dentsu is seeking a dynamic Salesforce Practice Lead to spearhead our multi-cloud Salesforce practice in the Philippines. The successful candidate will work closely with the DGS Head of Salesforce and the Philippine Managing Director to drive the overall performance, development, and growth of our Salesforce capabilities. This role demands a combination of strategic vision, deep industry knowledge, and a proven track record in delivering cutting-edge Salesforce solutions.

Key Responsibilities:

• Strategic Leadership: Develop and implement a strategic vision for the Salesforce practice in alignment with global objectives. Identify and capitalize on market trends and opportunities within the Salesforce ecosystem, focusing on Commerce Cloud, Marketing Cloud, and CRM.
• Client Engagement: Build and maintain robust relationships with clients at all levels, providing expert consultation and tailored solutions that exceed expectations. Understand client business needs and leverage Salesforce technology to enhance their business operations.
• Operational Excellence: Manage the end-to-end execution of Salesforce projects, ensuring adherence to scope, budget, and timeline. Conduct regular audits and reviews to maintain high-quality standards in all implementations.
• Team Development: Lead a high-performing Salesforce team, setting clear goals and expectations. Manage performance through regular evaluations and provide ongoing training and development to maintain high competency levels.
• Innovation and Growth: Collaborate with sales and alliance teams to explore new business opportunities. Contribute expertise to sales pitches and proposals to expand the client portfolio.

The key focus for the Multiple Accounts Team Leader supporting operations is to manage the day-to-day operations of the offshore support team. This role will see the person running a nightshift team for a sizable international account. The team lead will work collaboratively with the onshore lead and provide direction to the Recruitment/Program Coordinators so they can fulfill each request.

Reporting to the Delivery Manager, you will assist in driving best practices across the recruitment administration operations and strive to be an ambassador for the Allegis Global Solutions brand at every interaction.

Job Responsibilities:

• Effective coaching and development of a team of Recruitment Admin and Program Coordinators. 
• Understanding the recruitment administration process and carrying out activities accordingly to ensure that SLAs are met.
• Communicating recruitment process changes appropriately so the team can adapt the change to their day-to-day operations.
• Recruits, develops, and retains talent to build high-performing teams - Sets high standards of performance and behavior for team members; Holds team members accountable for their actions; Provides opportunities and challenging assignments for growth of talent; Develops retention rates and retention strategies; Provides constructive, ongoing performance feedback to staff; Interviews and selects new hires
• Drive for results with sound judgment - Accountable for delivery of all business performance metrics;
• Continuously monitors how actions are impacting business performance and reputation; ·Manages risks and control - Promotes a culture of transparent and ethical escalation procedures; Leads by example demonstrating ethics and integrity in decisions and actions;
• Monitors progress of team members identifies coaching plans, and coaches them for improvement
• Provides feedback and develops plans to drive individual and team performance
• Identifying and escalating risk or compliance issues

LOOKING FOR FILIPINO CANDIDATES

Position : Business Development Representative 

Work Hours (Client) : 9:00am - 5:00pm EST | Mon - Fri

Holidays :       US Holidays

Pay Range : $1000 - $1200/month (depending on interview assessment and client's approval) Please take note that pay will be given in USD

Company/Client Overview:

We are a B2B SaaS company selling CRM solutions for cash collections. 

We're building an AI company offering virtual clerks to handle accounts receivable tasks for large finance teams. These AI clerks work non-stop, 24x7, and are not just productivity boosters, they're capable of managing the entire accounts receivable process, end-to-end.

Duties and Responsibilities:

We are seeking a proactive and driven Business Development Representative (BDR) to join our team. The primary responsibility of this role is to generate new business opportunities through strategic prospecting and effective outreach. The ideal candidate will be tech-savvy, detail-oriented, and possess strong communication skills.

Duties and Responsibilities:

• Conduct outbound email campaigns to generate leads and book meetings with targeted prospects.
• Utilize various tools and techniques to source emails and relevant contact information for prospecting.
• Collaborate closely with the sales and marketing teams to identify ideal customer profiles (ICP) and tailor outreach strategies accordingly.
• Research and build lists of companies matching our target market criteria.
• Identify key decision-makers within targeted companies and initiate contact.
• Craft and personalize compelling email content to engage prospects and drive responses.
• Implement and manage cadences and tech stacks to optimize outreach effectiveness.
• Consistently achieve and exceed monthly quotas of qualified meetings booked.

Minimum Requirements:

• 1-3 years of experience in a business development or sales development role, preferably in a B2B environment.
• Demonstrated success in prospecting and generating leads through outbound activities.
• Familiarity with CRM systems and sales automation tools.
• Proficiency in using prospecting tools and techniques for email scraping and lead sourcing.
• Excellent written and verbal communication skills, with the ability to articulate value propositions clearly and persuasively.
• Tech-savvy with the ability to quickly learn and adapt to new software tools and technologies.
• Self-motivated and results-driven, with a strong sense of accountability and ownership.
• Experience in the tech industry or with SaaS products is a plus.
• Experience working with start-up companies is a plus.

A LITTLE BIT ABOUT Boldr

• Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.
• We are a global team, united by our desire to connect diverse people with common values for boldr impact. 
• We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.

LET’S START WITH OUR VALUES

• Meaningful connections start with AUTHENTICITY
• We do our best work by being CURIOUS
• We grow by remaining DYNAMIC
• Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE 
• At the heart of great partnerships, we’ll always find EMPATHY

WHAT IS YOUR ROLE

As a Shift Lead, you are responsible for executing processes defined by the client or management. You will need to efficiently manage a large amount of information that is often sensitive or confidential. The role will require keen attention to detail while maintaining productivity at defined proficiency levels. You will be working with different tools and databases to gather and store data. You are expected to advise on the most efficient ways to gather and store information. You will prioritize and batch information for data entry and complete information analysis for procedures and reports. You will be responsible for guiding Advisors and Associates.

WHY DO WE WANT YOU

We are currently looking for impact-driven individuals who are passionate in helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic and Authentic.

WHAT WILL YOU DO

• Team Leadership: Supervise and lead a team of team members during the assigned shift. Provide guidance, coaching, and support to ensure team members meet their goals and objectives.
• Quality Assurance: Ensure support and acknowledgment of quality standards aligned with our client and customer experience. Implement quality control procedures and address any quality issues promptly.
• Performance Metrics: Monitor and track key performance metrics, and take corrective actions as needed to meet or exceed performance targets.
• Training and Development: Train new associates and provide ongoing training to existing team members to enhance their skills and knowledge. Foster a culture of continuous improvement.
• Communication: Maintain open and effective communication channels with team members, other shift leads, and management. Report any issues, escalations, or opportunities for improvement.
• Problem Solving: Address operational challenges and resolve issues that may arise during the shift. Collaborate with other departments to find solutions to complex problems.
• Helpdesk Management: Ensure the helpdesk is managed by checking agent availability and SLA tickets. Ensuring you are available as the POC in the management queue to do escalations. 

WHAT WE’LL LIKE ABOUT YOU

 YOU ARE…

• Curious and authentic, just like us! #beboldr 

• An analytical and critical thinker, with an eye for even the most minute of details
• Passionate about client satisfaction

YOU HAVE…

• Bachelor's/College Degree in any field you’re passionate about!
• 1 year of leadership experience.
• Basic knowledge of cloud-based applications such as Google Drive, Google Sheets, Google Docs, and MS Office applications.
• Excellent verbal and written communication skills.
• An ability to understand and communicate complex ideas to clients.
• Aptitude to quickly learn and navigate new technology, systems, and applications.
• Ability to accept feedback gracefully and with an open mind.
• Customer orientation and ability to adapt/respond to customers with diverse backgrounds.

• Health Insurance
• Training & Development
• HMO on-day-one
• Paid Bereavement & Family Leave
• Maternity Leave
• Paternity Leave
• Paid Holidays
• Paid Vacation Leave
• Paid Sick Leave
• Solo/Single Parent Leave
• Special Leave Benefits for Women
• Mental Health Support

The Operations Team Lead is responsible for leading a team of paralegals and driving the team’s performance to ensure an excellent customer experience throughout the File Management process. Additionally, the Lead is responsible for the creation and ongoing development and evolution of a positve, collaborative, supportive and outcome-focused team environment that brings the DBC (Deep Blue Company) values to life.

As an Operations Team Lead you will:

• Be responsible for the delivery of the best possible customer experience through the end-to-end File Management service delivered by their team.
• You need to ensure that the team delivers excellent output against the target number provided by Workforce for matters handled, financial goals, State Legal, Quality Assurance and Risk Management guidelines.
• Embedding an operating rhythm and conducting team huddles, regular 1:1’s, team meetings, town halls and critical information updates in a planned and ordered manner
• Ensuringprocedures are in place, documented and adhered to in order to perform uniform routine tasks and settlement completion, partnering with Lawyers on pre-settlement processes and Workforce to ensure coverage of file load
• Ensuring that all staff are updated and upskilled on the applicable State legislature, behavioural skills, Tools & Process updates and Company Guidelines affecting their work standards and compliance requirements
• Setting, monitoring and managing team Performance and flow of team deliverables based on SLA (Service Level Agreements) and auditing process resultse.Handling escalations as the Supervisory Contact for customer escalations process and conducting necessary investigation and/or support and providing a report of the series of events
• Ensuring that all Final Settlements are monitored and provide regular feedback into the team to improve the quality of their work, reducing errors and improving customer experience
• Managing Financial goals by tracking the Billing & Payment deliverables compliance for the assigned group
• Championing and modelling compliance to Company values, policies and guidelines
• Building and managing a program of activity with the team to reinforce positive team behaviours, create and celebrate a positive team culture
• Managing team member compliance to Company policy, process and procedure, State Legal and Team Guidelines by reinforcing the same over Coaching & 1:1 Sessions and via the Discipline Management process, where needed
• Monitoring daily attendance compliance, escalating issues to Work Forceand the People Team by partnering with them to ensure appropriate interventions and disciplinary processes are actioned
• Perform other tasks as assigned by Management

As a Lead Generation Specialist at INSIDEA, you will play a crucial role in our sales process, directly contributing to our growth and success. Your primary responsibility will be to generate qualified leads that will become the foundation of our sales efforts. This role requires a blend of creativity, analytical skills, and a thorough understanding of email marketing and outbound calling strategies

Job Responsibilities

• Design and implement effective email marketing campaigns to attract potential leads.
• Craft personalized email sequences and templates that resonate with our target audience, ensuring high open and response rates.
• Manage and segment email lists for targeted outreach, maintaining high data quality and GDPR compliance.
• Conduct A/B testing on various email campaigns to optimize performance and increase conversion rates.
• Perform outbound calling activities, engaging potential clients, understanding their needs, and nurturing them through the sales funnel.
• Collaborate with the sales and marketing teams to refine lead generation strategies, share insights, and align on target markets and messaging.
• Track and analyze campaign performance, generating reports on key metrics to inform future strategies.
• Stay updated on the latest trends and best practices in email marketing and lead generation to continuously improve our efforts.
• Maintain accurate and up-to-date records of leads, interactions, and progress in the CRM system
• Meet and exceed monthly and quarterly targets for lead generation and qualification.

The company is creating a rapidly expanding platform within the Cosmos ecosystem, dedicated to providing users with a secure and seamless experience for managing their digital assets. The company’s mission is to become the premier financial operating system for Web3, facilitating on-chain transactions and financial activities across diverse blockchain networks.

Role Overview

The company is seeking a Growth Lead to spearhead the efforts to expand the company’s online presence, engage with the community, and drive user adoption. Your contributions will be pivotal in fostering a vibrant and active community around our platform, propelling us toward our vision of revolutionizing the Web3 landscape. You'll join a dynamic team, backed by AllianceDAO, supporting over 50 chains.

Responsibilities

• Develop and execute strategies to grow and engage our community across social media platforms such as Twitter and Discord, as well as online forums.
• Cultivate meaningful relationships with community members, influencers, and partners to foster advocacy and support.
• Create compelling content, including blog posts, social media updates, newsletters, and community announcements.
• Monitor and analyze engagement metrics, user feedback, and market trends to refine growth strategies and optimize performance.
• Lead outreach campaigns and initiatives to attract new users and expand our community footprint.
• Collaborate closely with cross-functional teams, including marketing, product, and customer support, to align growth efforts with overall company objectives.

• Proven experience in community management, social media management, or growth marketing within the crypto or tech industry.
• Strong understanding of Web3, blockchain technology, and decentralized finance (DeFi) concepts.
• Excellent written and verbal communication skills, with the ability to craft engaging content and foster authentic community interactions.
• Proficiency in leveraging social media platforms such as Twitter, and community platforms like Discord, to drive engagement and user acquisition.
• Analytical mindset with the ability to interpret data and metrics to inform decision-making and optimize strategies.
• Creative thinker with a passion for innovation and a knack for identifying new growth opportunities.
• Ability to thrive in a fast-paced, dynamic environment, with a proactive and adaptable approach to challenges and opportunities.

• Fully remote work
• Competitive salary
• Flexible shift with at least 2-3 hours PST overlap

Service, Integrity, Reliability. Work where these words matter. Join iOPEX Technologies now!

Get hired on any of the roles below and be eligible for a 10k signing bonus!

• Employee Engagement Specialist
• Senior Employee Engagement Specialist
• Employee Engagement Lead
• Senior Employee Relations Specialist
• Employee Relations Specialist
• HRBP - Employee and Labor Relations

We are hiring for HR Employee Engagement Specialist for our #iOPEXhappy@work team!

Must have:

• Must be a graduate of BS Psychology, Human Relations Management, Humanities and the likes
• Experience in initiating and handling employee engagement activities
• Must have experience with Employee engagement Specialist for 3-4 years
• Excellent Verbal and Written English Communication Skill
• Has good Problem Solving and Decision-Making Skills
• Willingness to work on a graveyard/night shift schedule onsite in Bonifacio Global City, Taguig City

Nice to have but not required:

• Experience with Employee and Labor relations, Employee Engagement
• Experience on working on a Business Process Outsourcing Company, specifically in a Call Center environment with not less than 300FTEs
• Experience in initiating and handling employee engagement activities
• Excellent Verbal and Written English Communication Skill
• Has good Problem Solving and Decision-Making Skills

What's in it for you?

Our people enjoy some amazing perks, check out a few below:

• Competitive salary package
• Exciting employee engagement activities
• Learning sessions every week
• Fast career growth
• Accessible location
• HMO
• Direct Hiring
• OT/Holiday pay
• Leave credits
• Leave conversions
• Night differential
• Uncapped annual appraisal
• 2 days off

And most importantly, you’ll be part of a growing company with dynamic and engaging team.

Interested? Here are ways to reach us:

• Send a message to 09178246345 (Yana)
• Application Form: https://bit.ly/iopexphilyana
• Walk in and look for Yana - our office is located in SIX/NEO (previously Net Lima) 12th Floor 26th street 5th avenue BGC, Taguig

• Seniority Level

• Industry

• Outsourcing and Offshoring Consulting
• Human Resources Services

• Employment Type

• Job Functions

• Human Resources
• Art/Creative

• Skills

• Human Resources (HR)
• Employee Engagement
• Training and Development (HR)
• Employee Relations
• Employer Branding
• Learning
• Labor Relations
• Appraisal
• Interpersonal