Are you looking for a role that provides opportunities to develop and grow? Take the next step in your career journey with us! We’ll provide you with a professional support structure and benefits to ensure you can thrive. We offer Premium HMO, awesome technology, and above-market remuneration. Our high performers are frequently invited to visit their colleagues internationally for professional development. We’re always searching for great talent to join our team. If you’d like be part of a fast-growing industry leader with an exceptional company culture, we’d love to hear from you: recruitment@connectos.co

Responsibilities:

·         Follow-up with marketing provided client leads in a timely manner.

·         Presenting ConnectOS’ offering to prospective clients via MS Teams or Zoom.

·         Populates and maintains a customer records database to support opportunity pipeline management.

·         Meets or exceeds monthly and quarterly quota objectives.

·         Develop understanding of resource requirements for specific industry verticals.

·         Develop understanding on ConnectOS value add services and able to express to prospect clients.

·         Remains current to market trends and competitor offerings

·         Provides regular updates to management regarding opportunities, trends, and challenges.

·         Active on social applications promoting ConnectOS services.

·         Action client escalations relating to ConnectOS services as needed.

·         Coordinate client recruitment activities as needed.

·         5+ years B2B sales experience

·         2+ years of EMEA sales experience

·         Must have proven track record of success in achieving quota as a direct sales individual contributor.

·         Solutions oriented mindset and skilled in prospecting into new clients and new buyers

·         Advanced sales presentation skills, demonstrated ability to deliver a compelling value proposition to prospective clients and senior stakeholders.

·         Ability to learn and apply product knowledge in a timely fashion.

·         Excellent written and spoken English.

·         Strong interpersonal and business consulting skills

Preferred Technical and Professional Expertise

·         BPO, Staff Leasing or relevant sales experience a plus.

·         Experience selling RPO services a plus.

·         Experience using CRM and various sales applications.

- HMO Day 1 processing

- Fixed Day Shift

- Paid Time-Off

- Quarterly Sick-Leave conversion

- Paid Government-Mandated Benefits (SSS, PHIC, Pag-IBIG)

- Equipment provided

#ConnectOS30

• Oversee the performance and effectiveness of the WFM Command Center
• Lead and develop Command Center associates
• Work with contact center leaders to ensure agent adherence and/or conformance to schedules
• Provide ongoing operational analysis of contact center operations, while identifying and implementing changes as necessary to improve the level of quality and efficiency as measured by key business indicators (cost, abandon rate, service level, occupancy, etc.)
• Work with the contact centers, Technology, reporting and other teams to provide analytical support and recommendations for staffing resources to meet objectives such as service levels, occupancy, cost per call, etc.
• Partner with WFM planners to ensure schedules meet performance and business needs
• Utilize Workforce Optimization software to manage performance across multiple sites and lines of business
• Monitor Workforce Management tools real time to maintain service level data
• Analyze call center performance history to determine optimum off production activities as well as shrinkage and occupancy goals
• Analyzes daily call trends and alerts Workforce Management Analyst to needed staffing updates
• Responsible for daily, weekly and monthly call center reports which highlight call center performance (Call Volume, Service Level, Average Handle Time, Abandon % and Average Speed to Answer)
• Evaluates daily call trends
• Designs/creates various databases for staffing and analysis
• Creates reports utilized by Customer Service for staffing/productivity measurements
• Identify areas of operational development and engage in projects to continually adapt to the changing needs of our business and people, to deliver best in class WFM support.
• Identify what resources are required to implement parts of projects
• Effectively use project plans to focus work and ensure deadlines are met
• Ability to work flexible shift to occasionally attend meeting with employees and worldwide clients

Other duties as assigned

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.