WHO ARE WE?

Kaliber is a performance marketing agency & consultancy composed of passionate digital marketers that offer thought leadership, world-class strategy, and execution for our fast-growth clients. We take major pride in learning & development for our team, sharing over $500M experience in digital advertising. Kaliber has a diverse portfolio of clients, a team of over 30 performance experts across 6 countries, and a welcoming company culture.

ABOUT THE ROLE

As an Account Executive, you will be an integral part of the client services team, focusing on building and maintaining client relationships and helping contribute to business revenue growth. This role provides an opportunity for professional development within the client services department. As you progress in your role as an Account Executive, you will have the opportunity to build relationships with clients who are newer to our portfolio.

RESPONSIBILITIES

Client Management and Development (50%)

• Assist account managers in managing existing client accounts and developing strategies to meet sales targets
• Collaborate on sales presentations, pitch decks, and proposals
• Establish and maintain strong relationships with clients, acting as a reliable point of contact
• Attend to client needs, collect feedback, and convey information to the account managers
• Stay updated on industry trends, competitor activities, and market dynamics, and help contribute and support client objective insights and ideas based on research to enhance strategies
• Assist with the preparation of monthly client invoicing
• Help account managers prepare and lead effective and insightful client meetings (weekly, fortnightly, and/or monthly)
• Drive revenue growth by identifying opportunities to sell additional services based on the needs of clients
• Opportunity to grow new relationships with emerging clients

Delivery Management (50%)

• Ensuring the team’s adherence to the correct processes and following best practices, maintaining accountability and ownership
• Focus on campaign results to measure the success and outcomes of campaign activities by helping to monitor budgets, performance pacing, and flagging risks with the team
• Work closely with the performance marketing team to maintain project status updates so as to identify potential issues and/or opportunities within or related to the project.

Qualification and Experience

• 1-2 years of experience in client servicing, with Digital Marketing Agency experience preferred
• Possess a strong understanding of Digital Media and common performance channels

Technical and Soft Skills

• Possess excellent oral and written communication skills for sales presentation/quotation and proposal preparation
• Natural relationship builder and able to manage difficult conversations and expectations
• Possess project management skills
• Experience in using Project Management software (preferably ClickUp)
• Excellent written and spoken interpersonal skills; with exceptional presentation skills and can clearly articulate your ideas, designs, and suggestions
• You pay strong attention to detail and have a keen eye for aesthetics
• You are a strong team player who can collaborate effectively with different stakeholders

Personality Traits

• Demonstrates Kaliber’s core values — transparent, communicative, people-centric, and possesses expertise in ones craft
• Engages proactively within a team environment
• Ability to use initiative and work without a high level of supervision
• Ambition to understand the business and what drives performance
• Excellent attention to detail
• Ability to work in a fast-paced environment
• Quality driven, consistently aims to uphold high standards
• Maintains strict discretion and confidentiality
• Ability to navigate matrixed relationships, manage numerous partners, and coordinate resources to deliver desired outcomes

• Hybrid - Remote Team
• Flexible working hours
• Fast-growing startup company
• Friendly work environment
• Paid time off, including sick leaves and emergency leaves
• Provision for company-owned laptop
• Opportunities to develop into senior management roles
• and more!

NOTE: We are looking for candidates who are open to a hybrid, but flexible working set-up!

LOOKING FOR FILIPINO CITIZENS BASED IN THE PHILIPPINES

Job Title: Executive Assistant/Chief of Staff

Work Hours: M-F; 9:00 AM-5:00 PM Central Time/11:00 PM-7:00 AM PH Time

Salary: 1,300-1,800 USD per month

About the Job:

Executive Assistant with self-directed advancement. The successful candidate will handle administrative and project management tasks.

Duties and Responsibilities:

• Maintain/update data in HubSpot.
• Maintain/update database in Airtable.
• Daily project management (calls with providers and clients) and updates in Asana.
• Tracking scorecards and measurables for reporting.
• Managing calendar and scheduling.
• Documenting processes and procedures (AORs and SOPs).
• Create and document SOPs in the Handbook.
• Provide administrative support (professionally and personally).
• Interact with clients and vendors.
• Perform general research, and create reports.
• Implement and execute operations processes.
• CRM (Hubspot) data integrity.
• Contract and order management (more task management than project management).
• Help with company procedures.
• Assist with hiring (job descriptions, interviews, shortlisting, etc.) 

• 2-3 years of relevant experience in the role.

• Excellent English spoken and written.
• Has experience working as an EA (ideally with a larger company with structure, and also with the owner/founder using an EA for the first time).
• Has done this using Google Workspace for email and calendaring with executives.
• Has used project management tools like Asana and HubSpot.
• Has been working in the US time zone.
• University educated; Bachelor's level of education is important, sophisticated, and cosmopolitan.
• Appropriate computing resources, internet, and backups are required.

Ideal/Preferred:

• Tools: Slack, Zoom, Canva, DocuSign, Loom, and Airtable.
• Background in Engineering and Legal (or potentially paralegal).

Personality/Attitude/Culture Preference:

• Needs to have high attention to detail, be self-starting, self-motivated, highly accountable, resourceful, highly independent, self-directing, experienced, and a capacity+drive to learn and advance.

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced QUALITY ANALYST to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Roles and Responsibilities:

• Documenting and reporting process or service quality level
• Developing and implementing standards for inspection
• Developing a workflow for process audits
• Developing plans to help improve and mitigate risks
• Communicating with other team members to solve problems
• Following up with the appropriate channels when mistakes are found
• Training other quality insurance members on all inspection processes

Monthly Salary: PHP 23,000

• At least 6 months of WORK EXPERIENCE in the same role
• Good written and verbal English communication skills
• Amenable to work ONSITE in Makati
• OK to work on night shifts, with overtime whenever needed

What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Strong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all inclusive environment where everyone thrives

Reporting directly to the Customer Support Director – Player Engagement. The Executive Assistant provides administrative support in a remote working relationship. The Executive Assistant serves as a liaison to the executive and senior management teams; organizes and coordinates internal and external relations efforts; and helps oversee special projects driven by the CS Director. The Executive Assistant must be flexible and enjoy working in an environment that is mission-driven, results-driven and customer and employee-friendly. The ideal individual will have the ability to exercise good judgment in a variety of situations, with strong written and verbal communication, administrative, and organizational skills, and the ability to maintain a realistic balance among multiple priorities. The Executive Assistant must be able to work under pressure at times to handle a wide variety of activities and confidential matters with discretion.

This Executive Assistant must be adept at translating ambiguous narratives into clear actions, organizing meetings, managing schedules, and ensuring timely follow-ups. This role demands business maturity, exceptional coordination skills, and the capacity to handle multiple stakeholders.

• Translate Ambiguous Instructions: Understand and convert vague or complex narratives into actionable tasks.

• Meeting Organization: Schedule and organize meetings efficiently, ensuring optimal use of Customer Support Director’s time.
• Note-Taking and Follow-Ups: Take comprehensive notes during meetings and ensure all follow-up actions are completed in a timely manner.
• Stakeholder Management: Handle communications and coordination with multiple stakeholders, maintaining professionalism and discretion.
• Flexible Scheduling: Adjust personal schedule to meet the dynamic needs of the business and executive team.
• Document Management: Proficient in creating, managing, and designing office files and documents.
• Numerical Skills: Competence in basic mathematics and understanding different time zones for scheduling.
• Work Under Pressure: Thrive in a high-pressure environment, managing tight deadlines and urgent tasks.
• Organization: Exceptional organizational skills, with a keen attention to detail.
• Confidentiality: Maintain strict confidentiality regarding all sensitive information and company matters.
• Administrative Support: Completes a broad variety of administrative tasks including: managing an extremely active calendar of appointments; completing reports; preparing presentation slides, composing and preparing correspondence that is sometimes confidential; arranging complex and detailed travel plans, itineraries, and agendas; and compiling documents for travel-related meetings (e.g. visa preparation, travel documents, expense report, etc.).
• Project Management: Helps manage a variety of special projects for the Customer Support Director. Prioritizes conflicting needs; handles matter expeditiously, proactively, and follows-through on projects to successful completion, often with deadline pressures.
• Other duties as required from time to time.

Qualifications:

• Strong organizational skills that reflect ability to perform and prioritize multiple tasks seamlessly with excellent attention to detail
• Very strong interpersonal skills and the ability to build relationships with stakeholders, including members of executive and senior management teams, members of the service line, external partners and clients
• Expert level written and verbal communication skills
• Demonstrated proactive approaches to problem-solving with strong decision-making capability
• Highly resourceful team-player, with the ability to also be extremely effective independently
• Proven ability to handle confidential information with discretion, be adaptable to various competing demands, and demonstrate the highest level of customer/client service and response
• Demonstrated ability to achieve high performance goals and meet deadlines in a fast-paced environment
• Forward looking thinker, who actively seeks opportunities and proposes solutions

Other Requirements:

• Bachelor's degree or relevant experience
• Strong work tenure: minimum of 3 years of experience in a similar capacity (preferably supported global senior leaders or executives)
• Excellent English written and verbal skills
• Proficient in Microsoft Office (Outlook, Word, Excel, and Power Point), conference call systems and other platforms
• Amenable working in European shift (3pm to 12am)

• Non-taxable Allowances
• HMO and Life Insurance
• Paid Time Offs
• Annual Wellness Subsidy

Description

MyDeal is a leading Australian online retail marketplace that focuses on providing “everything for your home” (furniture, homewares, garden, appliances and more). Founded in 2011, MyDeal has brought Australian shoppers the biggest brands, the best deals, discounts and sales on an extensive range of home and lifestyle products. Since September 2022, MyDeal has been a part of Woolworths Group, Australia and New Zealand’s largest retailer. Our partnership with Woolworths Group continues our shared commitment to provide great value, quality products and convenience for our customers.

As a Quality Analyst, you will play a pivotal role in ensuring that our customer service representatives consistently deliver exceptional service and adhere to established quality standards. Your primary responsibility will be to monitor, assess, and improve the quality of customer interactions, contributing to the overall success and customer satisfaction of our organization.

Responsibilities

• Quality Monitoring: Conduct regular evaluations of customer service interactions, including phone calls, and email communications. Assess agents' performance against predefined quality metrics and criteria.
• Feedback and Coaching: Provide constructive feedback to customer service representatives based on evaluation results. Conduct weekly call calibration sessions / ticket reviews with various teams 
• Data Analysis and Reporting: Analyse  quality data and generate reports to identify trends, patterns, and areas for improvement. Provide regular reports to management with recommendations for enhancing customer service quality. 
• Process Improvement: Collaborate with cross-functional teams to identify process improvements and best practices that can enhance the customer experience. Participate in the development and refinement of call scripts and service workflows.
• Compliance and Standards: Ensure that agents adhere to company policies, procedures, and compliance regulations. Issue an incident report for quality violations. Work closely with the Customer Service Manager to ensure new hires are well-prepared to meet quality standards.
• Customer advocacy: Advocate for the customer within the organisation , ensuring their needs and feedback are considered in decision-making processes related to service quality.
• Best Practice  Bank: Build a collection of best practice calls and emails for demonstration and training purposes.
• Others: Provide support in any additional ad hoc tasks that may be required by the management that will support Operations performance.

• Availability and willingness to work full-time on-site is required.
• Proven experience as a Quality Coach, Quality Assurance Specialist, or similar role within a contact center environment.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Able to build a high performing quality team
• Achieve all KPIs set
• Proficiency in using quality monitoring tools, Google sheet or Excel, and call center software.
• Detail-oriented with a focus on accuracy and consistency.
• Ability to provide constructive feedback and coaching to agents.
• Ability to multitask and work effectively in a fast-paced environment.
• Flexibility to work shifts, including weekends, and holidays, as needed.

Maintain a client service orientation by managing day-to-day administration of client service and coordinating on analysis and reporting of assigned research projects. 

Responsibilities 

• Maintain an accurate, complete, up-to-date and insightful client business profiles to be shared with senior management
• Assist senior staff in delivering quality services to clients and ensure the services provided to clients are timely and precise according to client business needs and specifications and at the same time meeting the company's quality standards 
• Assist in sales activities in conjunction with senior staff in terms of preparation of proposal and credential presentations 
• Communicate client needs to appropriate team members 
• Provide "in office" research, administrative and operational support to senior staff 
• Be directly accountable for work conducted for their nominated clients in terms of analyses, charting, etc. 
• Ensure client service deliverables are aligned with the regional client service standards 
• Maintain an accurate and up-to-date knowledge on research techniques and applications 
• Integrate multiple data sources to answer business issues 
• Perform quality checks on all reports for alignment to request, accuracy and correctness 
• Ensure standard operating procedures within area of responsibility are observed 
• Recommend improvements in work processes within area of responsibility 

 A Little Bit About You

Curiosity drives your interest in what moves the market. You find potential in percentages. Managing time and deadlines comes naturally to you. You’re known for your impeccable organization. Connecting with clients matters to you, and that motivates you to sift through data for a new angle. You can identify the narratives behind numbers, and you’re always looking for what’s next.  

LOOKING FOR FILIPINO CITIZENS BASED IN THE PHILIPPINES

Job Title: Executive Assistant + Accountant
Schedule: M-F, 9am-5pm EST
Salary Range: $1,500 - 2,300
Benefits: TBD

About the Company:

The company is a downstream petroleum distributor. They specialize in gasoline distribution and marketing.​ They believe that a strong backcourt offering and brand recognition are the key drivers of gasoline sales and margin.

About the Role:

You will function primarily as an accountant wherein you will be responsible for handling lapsed books, and preparing reports and reviews. Additionally, you will do calendar management, social media functionalities, and other administrative tasks.

Primary Responsibilities:

Bookkeeping and Accounting:

• Prioritize and efficiently catch up on lapsed books.
• Coordinate effectively with the US-based staff accountant and office manager.
• Preferably possess experience in fuel distribution to enhance understanding and efficiency.

Financial Reporting:

• Generate comprehensive reports to facilitate informed decision-making within the organization.

Control Reviews:

• Conduct thorough control reviews to ensure financial accuracy and compliance.

Secondary Responsibilities:

Executive Assistance:

• Act as an integral part of the team by providing executive support.
• Manage follow-ups, ensuring timely completion of tasks.
• Coordinate schedules and assist in various administrative responsibilities.

Social Media Coordination:

• Demonstrate familiarity with social media management

• At least 3 years of relevant experience (accounting AND administrative roles)
• Proficiency in QuickBooks Desktop, MS Excel, and Google Workspace (required)
• Experience in fuel distribution is a plus
• Ability to adapt to a dynamic work environment and handle confidential information with discretion.
• Excellent organizational and multitasking abilities.
• Strong communication and interpersonal skills.

TBD

Position: Executive Assistant

Working Hours: M- F 7:30AM - 4:30PM CST | 9:30PM to 6:30AM PHT

Holidays: US Holidays

Salary: USD 800 to 1200

Company Description

A company that will help you take your income, investments, and life to the next level.

Duties / Responsibilities

• Manage and triage email
• Book travel & appointments
• Schedule meetings
• Maintain a CRM of close contacts and relevant updates
• Handle admin & life errands that are time sensitive
• Do data entry or research when needed
• Research vendors, gifts, or service providers
• Create copy for merch
• Help with daily personal assistant work 
• Assist CEO with tasks involved in running and building a merch store
• Assist CEO with tasks involved in expanding his real estate syndication business

Skills and Requirements 

• 2+ Years of experience working remotely as a Virtual Assistant for a business owner who lives in the USA.
• Proficient English speaker (comfortable talking, writing, and reading)
• Strong familiarity with the mentioned tools to be utilized 
• Ability to write copy for merch descriptions (a plus!)
• Must have experience in Slack, Notion, Google Suite, Hubspot, Mailchimp and Social Media platforms (Twitter, Instagram, and Youtube)
• Have great organizational & copywriting skills
• Ability to communicate well (Will be doing so with service providers)
• Must have a backup internet connection and device

Great to have skills and tools experience with

• Wordpress
• Kajabi
• Canva 
• Video Editing
• Merch by Amazon