I. Description

Work Arrangement: Fully remote, overlapping EST working hours

Job Type: Full-time

Work Schedule: 40 hours per week, with core hours between 9 AM – 5 PM EST

Locations: Remote, open to candidates in the Philippines

About Pearl Talent:

Pearl works with the top 1% of candidates from around the world and connects them with the best startups in the US and EU. Our clients have raised over $5B in aggregate and are backed by companies like OpenAI, a16z, and Founders Fund. They’re looking for the sharpest, hungriest candidates who they can consistently promote and work with over many years. Candidates we’ve hired have been flown out to the US and EU to work with their clients, and even promoted to roles that match folks onshore in the US.

Why Work with Us?

We mean what we say that we’re building a different recruiting company here. We only work with exceptional founders from the US and EU who care about the long-term success of their team members. We also provide you with attainable 3, 6, 9, 12 month, and beyond retention bonuses in addition to community oriented opportunities like an annual retreat.

About the Company:

The company is an innovative provider of AI-driven business solutions, dedicated to helping organizations leverage AI as a repeatable advantage for industry success. With a focus on integrity, excellence, and a culture of continuous improvement, they foster an environment that values curiosity, collaboration, and the empowerment of talent to drive meaningful outcomes.

Role Overview:

The Executive Assistant role focuses on providing organizational, administrative, and project management support to the leadership team. The position involves helping with scheduling, communications, and various strategic initiatives to ensure effective coordination and smooth operations across different projects. The role is central to maintaining productivity, organization, and progress within the company.

Your Impact:

The Executive Assistant will play a key role in ensuring that the leadership team functions efficiently by managing day-to-day activities and maintaining smooth workflows. By organizing meetings, booking travel, managing communication, and assisting in strategic initiatives, this role directly contributes to the effectiveness of the leadership team and the seamless execution of company projects.

Key Responsibilities:

1. Administrative Coordination

• Organize meetings, including scheduling, sending reminders, and arranging catering when needed.
• Book travel arrangements for the team.
• Write, edit, and prepare communications, including emails, memos, and drafts.

2. Project Management

• Assist in managing strategic initiatives such as event preparation and knowledge management.
• Support leadership in preparation for speaking engagements and internal projects.

3.General Support

• Manage data entry tasks.
• Provide general organizational support to the leadership team as needed.
• Act as a key point of contact for various workstreams and initiatives.

Immediate Tasks Anticipated for the Candidate to Fully Own on Week 1:

• Manage the leadership team’s schedule and calendar, handling any conflicts or rescheduling with precision.
• Begin organizing internal and external meetings, ensuring agendas, meeting minutes, and follow-ups are in place.
• Coordinate travel logistics for upcoming events or business trips.
• Start managing communication channels and drafting responses to emails or inquiries.
• Familiarize themselves with Company’s tools and platforms, including Slack, G-suite, Salesforce, Notion, and Airtable.

Must-Have:

• Knowledge with AI Tools: AI tools such as ChatGPT to streamline workflows and enhance communication.
• Experience with Project Management Software: Experienced in organizing and tracking projects using tools like Airtable, Loom, and Miro for efficient task management.
• Presentation Platform Skills: Proficient in creating impactful presentations with platforms like Pitch to convey ideas effectively.
• Strong Organizational Skills: Highly organized, with a demonstrated ability to manage multiple tasks and workstreams effectively.
• Exceptional Interpersonal Skills: A collaborative team player with a strong passion for teamwork and fostering a cooperative work environment.
• Process Improvement Mindset: Proactively identifies and implements improvements to optimize processes beyond established protocols.
• Digital Tool Proficiency: Comfortable with a variety of digital tools, including Slack, G-Suite, Salesforce, Notion, and Calendly.

Nice-to-Have:

• Startup or Senior Leadership Experience: Background in fast-paced startup environments or experience working directly with senior leadership to drive impactful initiatives.

Compensation Package:

• Remote Work: Fully remote—work from anywhere
• Generous PTO: Ample paid time off to rest and recharge
• Health Coverage: HMO coverage after 3 months for full-time employees
• Direct Mentorship: Grow through guidance from international industry experts
• Learning & Development: Ongoing access to resources for professional growth
• Global Networking: Work and connect with professionals around the world
• Work-Life Balance: Flexible hours that support a healthy work-life balance

Our Recruitment Process:

1. Application
2. Screening
3. 30 minute Interview
4. Skills Assessment
5. Client Interview
6. Job Offer
7. Client Onboarding

Ready to Join Us?

If this role aligns with your skills and career goals, we’d love to hear from you. Apply now to take the next step in your journey with Pearl.

As an Automation Quality Assurance (QA) Specialist at Octal Philippines Inc., you will be responsible for driving the automation testing process within our software development lifecycle. Your role will involve developing and executing automated test scripts, analyzing test results, and collaborating with development teams to ensure the quality and reliability of our software products. By leveraging automation tools and best practices, you will help optimize testing efficiency and effectiveness.

• Bachelor’s degree in any course related to Information Technology
• At least 2-3 years of work experience related and focused on Software Quality Assurance, Software User Acceptance, Testing, System Documentation
• Working knowledge about any programming language, database, & server application solutions.
• Working knowledge of basic IT support services such as: Software and Applications trouble shooting and use of commonly used software products (e.g., MS Office, MS Windows and Internet tools).
• Basic Networking Skills.
• Working knowledge on basic programming and internet tools (e.g. Web Browsing, FTP, HTTP, HTTPS).
• Sound Documentation and Communication Skills.
• Selenium or Jenkins

A Quality analyst will play a vital role in ensuring the delivery of high-quality and accurate virtual assistance services in the healthcare industry. You will be responsible for monitoring and evaluating the performance of virtual assistants, identifying areas for improvement, and implementing quality improvement initiatives to enhance overall service delivery.

TASKS:

• Monitor and evaluate virtual assistants' performance through call and email monitoring, assessing adherence to quality assurance guidelines and service level agreements.
• Identify areas for improvement in virtual assistants' performance, providing constructive feedback and coaching to virtual assistants to enhance their performance and effectiveness.
• Conduct regular audits and spot checks to validate the accuracy and completeness of tasks completed by virtual assistants.
• Document and track quality assurance findings, trends, and recommendations for continuous improvement.
• Collaborate with cross-functional teams to ensure consistent adherence to quality standards.
• Collaborate closely with Client Services Managers to discuss the performance metrics of VAs.
• Communicate effectively to highlight VAs' strengths and AFIs.
• Develop action plans for improvement based on feedback from CSMs and clients.
• Create comprehensive process flows for various tasks handled by VAs.
• Ensure all process flows are up-to-date and reflect the current best practices.
• Collaborate with teams to streamline processes and improve efficiency.
• Develop and maintain QA forms tailored to specific tasks and client requirements.

QUALIFICATIONS:

• Excellent analytical and problem-solving skills.
• Strong attention to detail and ability to multi-task.
• Excellent communication and interpersonal skills.
• At least 2 years of experience in a quality assurance or quality management role, preferably within the healthcare industry. (Experience in Fertility and Mental Health is preferred but not required)
• Proficiency in using quality monitoring tools and software.
• Ability to work well in a team environment and collaborate with cross-functional teams.

PRIMARY

• Computer Processor: at least Intel Core i3-5th gen (2015 or later) AMD Ryzen 3
• Computer Memory/RAM: at least 8.00 GB
• Computer Operating System: at least Windows 10 / Mac OS Ventura
• Headset: Any USB-type headset with noise-cancelling feature
• Camera: Capable of a clear and crisp video output

BACK-UP

• Computer Processor: at least Intel Core i3-3rd gen (2015 or later) or similar
• Computer Memory/RAM: at least 4.00 GB
• Computer Operating System: at least Windows 10 / Mac OS Ventura
• Headset: Any USB-type headset with noise-cancelling feature (Optional)

RATE AND REWARDS:

• Rate is as high as $850 (USD) monthly
• Employment Type: Independent Contractor
• Free Training
• Paid Time Offs
• HMO Coverage
• Performance-Based Increase
• Permanent Work From Home

Work Arrangement: Fully remote, EST working hours

Job Type: Full-time

Salary Range: Up to $1,600 per month, based on experience, with performance-based bonuses

Work Schedule: 40 hours / week, Monday to Friday, 9 AM - 5 PM EST

About Pearl Talent:

Pearl works with the top 1% of candidates from around the world and connects them with the best startups in the US and EU. Our clients have raised over $5B in aggregate and are backed by companies like OpenAI, a16z, and Founders Fund. They’re looking for the sharpest, hungriest candidates who they can consistently promote and work with over many years. Candidates we’ve hired have been flown out to the US and EU to work with their clients, and even promoted to roles that match folks onshore in the US.

Why Work with Us?

We mean what we say that we’re building a different recruiting company here. We only work with exceptional founders from the US and EU who care about the long-term success of their team members. We also provide you with attainable 3, 6, 9, 12 month, and beyond retention bonuses in addition to community oriented opportunities like an annual retreat.

About the Company:

A US-based mission-driven company, AI-powered healthcare company focused on improving early detection of chronic diseases like diabetes and kidney disease. We empower healthcare providers with data-driven insights to ensure better patient outcomes, especially for underserved populations. We value innovation, agility, and a commitment to advancing healthcare.

Role Overview:

This role primarily focuses on sales and marketing support, with responsibilities such as identifying stakeholders, managing databases, and assisting in sales development. Basic marketing support includes maintaining social media presence and assisting with LinkedIn outreach for events. Additionally, the role involves conducting healthcare and market research to inform outreach strategies.

Your Impact:

Your efforts will directly contribute to the company’s success by ensuring client satisfaction, healthcare providers with data-driven insights to ensure better patient outcomes, especially for underserved populations. We value innovation, agility, and a commitment to advancing healthcare.

Key Responsibilities:

1. Sales & Marketing Support

• Identify and manage stakeholders within healthcare systems, maintaining an organized database.
• Use CRM tools (like Monday) to track sales interactions and opportunities.
• Assist with sales outreach and lead generation from day one, supporting demo and deck creation.

2. Basic Marketing & Outreach

• Help manage the company’s social media presence (LinkedIn, Threads, Instagram, TikTok) with occasional posts and simple graphics.
• Support LinkedIn outreach for events, conferences, and company campaigns.
• Coordinate marketing efforts to boost engagement and attendance at industry events.

3. Healthcare & Market Research

• Conduct research on healthcare trends, competitors, and EMR systems to inform sales and outreach strategies.
• Assist in gathering and analyzing data to improve stakeholder engagement.
• Support administrative tasks related to organizing research and market insights.

Week 1 Focus:

• Onboard and become familiar with the team and tools.
• Clean up and organize the stakeholder database.
• Conduct LinkedIn outreach for upcoming conferences.
• Start initial research on healthcare trends, especially around EMR systems.

Must-Have:

• Fluent in English with excellent written and verbal communication skills
• Experience in healthcare or a good understanding of the industry.
• Familiarity with EMRs is a plus.
• SDR or sales background preferred but not required.
• Marketing background preferred but not required.

• Competitive Salary: Up to $1,600 per month, based on experience and skills

• Remote Work: Fully remote—work from anywhere
• Generous PTO: Ample paid time off to rest and recharge
• Health Coverage: HMO coverage after 3 months for full-time employees
• Direct Mentorship: Grow through guidance from international industry experts
• Learning & Development: Ongoing access to resources for professional growth
• Global Networking: Work and connect with professionals around the world
• Work-Life Balance: Flexible hours that support a healthy work-life balance

Our Recruitment Process:

1. Application
2. Screening
3. 30 minute Interview
4. Skills Assessment
5. Client Interview
6. Job Offer
7. Client Onboarding

Ready to Join Us?

If this role aligns with your skills and career goals, we’d love to hear from you. Apply now to take the next step in your journey with Pearl.

Salary: P60,000 to P70,000 (Monthly Package)

Schedule: Monday – Friday  (09:00 AM - 06:00 PM EST)

What are we looking for?

Skills Required:

• 3+ years of proven experience as an Executive Assistant or similar role
• Able to support 2 or more C-Level executives simultaneously.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Ability to multitask and prioritize tasks effectively.
• High level of professionalism and confidentiality.
• Strong organizational and time management skills
• Good communication and interpersonal abilities
• Ability to work independently and remotely

What will you do?

• Monitor and organize the executive team’s inboxes, ensuring all emails are categorized, flagged, and prioritized appropriately.
• Draft, proofread, and send professional emails on behalf of the executive team, maintaining a consistent tone and style.
• Respond to routine inquiries, redirecting emails to the appropriate team members when necessary.
• Develop and implement email templates for repetitive responses to streamline communication.
• Set up automated rules and filters to manage the executive team’s inboxes efficiently, reducing clutter and highlighting critical messages.
• Perform data entry tasks, including updating spreadsheets, managing contact lists, and maintaining databases with accurate and up-to-date information.
• Prepare and format documents, reports, and presentations, ensuring they meet the company’s standards for accuracy and presentation.
• Manage the executive team’s calendar by scheduling meetings, appointments, and calls, taking into account time zones and prioritizing engagements.
• Coordinate travel arrangements, including booking flights, hotels, and transportation, while preparing detailed itineraries.
• Organize digital files, creating a systematic filing system that ensures quick retrieval of documents when needed.
• Assist in the creation of standard operating procedures (SOPs) for recurring administrative tasks to ensure consistency and efficiency.
• Conduct thorough research on a variety of topics related to secured debt, market trends, potential investment opportunities, and industry best practices.
• Gather and analyze data from multiple sources, compiling findings into comprehensive reports that offer actionable insights.
• Stay informed on the latest developments in the finance and investment sectors, providing the executive team with regular updates and summaries.
• Investigate potential business partners, vendors, and service providers, evaluating their credibility, reputation, and fit for the company.
• Research and recommend tools, software, and technologies that can enhance the executive team’s productivity and streamline business processes.
• Track and manage the progress of ongoing projects, ensuring deadlines are met and tasks are completed to the executive team’s satisfaction.
• Liaise with internal teams and external partners to gather necessary information, follow up on outstanding tasks, and ensure alignment with the executive team’s priorities.
• Set up reminders and alerts for key milestones and deliverables, ensuring nothing falls through the cracks.
• Maintain a task management system to organize the executive team’s workload, delegating tasks when appropriate and tracking their completion.
• Act as the primary point of contact for all communications directed to the executive team, handling phone calls, messages, and inquiries with professionalism and discretion.
• Draft internal communications, memos, and announcements on behalf of the executive team, ensuring clarity and consistency in messaging.
• Coordinate and manage virtual meetings, including setting up video conferencing links, preparing agendas, and distributing meeting notes.
• Facilitate communication between the executive team and other members, ensuring information flows smoothly and any issues are promptly addressed.
• Handle sensitive and confidential information with the utmost discretion, maintaining the executive team’s trust and confidence.

Join the awesome team and enjoy these benefits & perks:

• Work from home
• Medical, Dental Coverage and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Complimentary Sleeping Quarters, Coffee at no cost
• Complimentary Office Fitness and Wellness Facilities at no cost
• Regular Company Events, Work Life Balance, and Career growth opportunities
• Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA

JOIN CONNECTOS NOW!

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

Our Client was established in 2009, for the purpose of purchasing distressed commercial real estate loans and properties across the United States. Since inception, our Client has acquired and actively managed over 80 assets, across 22 states and multiple property types. Our Client administers two investment funds and several separately managed accounts. To date, they has realized an average Gross IRR of ~25% on its investments.

#ConnectOS #ConnectOSCareers #TeamConnectOS

Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age’, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.

Salary: P465 - P520 per Hour

Schedule: Monday and Friday only (4 hours a day)

What are we looking for?

Skills Required:

• Bachelor’s degree in Business Administration, Management, or related field preferred.
• Minimum of 3 years of experience as an executive assistant or in a similar role, for executive level personnel in a virtual setup
• Able to support 2 or more C-Level executives simultaneously.
• Exceptional organizational and time-management skills.
• Strong written and verbal communication skills.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Ability to multitask and prioritize tasks effectively.
• High level of professionalism and confidentiality.
• Strong problem-solving skills and attention to detail.
• Ability to work independently and as part of a team.
• Ability to work in a fast-paced environment and manage multiple projects simultaneously.

What will you do?

• Administrative Support:
• Manage and maintain the CEO's and COO's calendars, including scheduling meetings, appointments, and travel arrangements.

• Coordinate and manage logistics for meetings, conferences, and events.

• Prepare and edit correspondence, reports, presentations, and other documents as needed.

• Meeting Coordination:
• Organize and prepare agendas, materials, and minutes for executive meetings.

• Ensure that the CEO and COO are well-prepared for meetings by providing relevant information and documentation.

• Follow up on action items and deadlines from meetings to ensure timely completion.

• Travel Coordination:
• Plan and coordinate domestic and international travel itineraries, including flights, accommodations, transportation, and visas.

• Prepare door to door travel itineraries

• Prepare travel expense reports and ensure timely reimbursement.

• Project Management:
• Assist with special projects assigned by CEO / COO

• Conduct research and gather information to support decision-making and strategic planning

JOIN CONNECTOS NOW!

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

Our Client evaluates and enhances refinery assets with strong fundamentals by implementing strategic improvements in gross refinery margin capture, operational performance, energy intensity, operational availability, non-energy cash operating cost, and health safety performance. The company’s goal is to drive best-in-class operational performance, ensuring competitiveness within the industry. They identifies and seizes opportunities for decarbonization investments while aligning with its focus on environmental stewardship.

#ConnectOS #ConnectOSCareers #TeamConnectOS

Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age’, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.

• Review purchase requisitions considering issues such as lead times, standardization, quantity discounts, and purchasing budgets
• Assist any Department in the hotel in formulating their material requirements and to use competitive bidding or other approved procedures to obtain the best price
• Ensure the timely preparation of purchase orders so that all approved purchase requests can be ordered and the goods delivered by the suppliers on the date need
• Keep track of all outstanding purchase orders to ensure that goods are delivered on time

The Regional HR Manager is responsible for establishing and overseeing all HR functions across the NGO’s operations in Taiwan, Nepal, the Philippines, and Malaysia. This role focuses on setting up a robust HR system from the ground up, including hiring and developing a high-performing HR team. The Regional HR Manager will ensure the development and implementation of HR strategies, policies, and practices that support the NGO’s mission, enhance employee engagement, and comply with local regulations.

Key Responsibilities:

1. HR System Setup and Strategy Development:

• HR Infrastructure: Design and implement a comprehensive HR infrastructure that supports the NGO’s strategic goals and operational needs.
• Policy Development: Develop and standardise HR policies and procedures across regions, ensuring compliance with local labor laws.
• Strategic Alignment: Align HR strategies with the NGO’s mission, vision, and organisational goals to drive effectiveness and efficiency.

2. Recruitment and Talent Management:

• Job Design: Develop detailed job descriptions and specifications for all positions.
• Recruitment Processes: Establish and lead a streamlined recruitment process, including job postings, candidate screening, and interview protocols.
• Onboarding: Design and implement an effective onboarding program to integrate new hires smoothly into the organisation.

3. Hiring and Setting Up HR Team:

• Team Hiring: Take responsibility for hiring and setting up the regional HR team. Define roles, recruit, and onboard HR staff in each operational country.
• Team Development: Mentor and develop the HR team to ensure they have the skills and knowledge needed to support the organisation effectively.

4. Employee Relations and Engagement:

• Work Environment: Create and maintain a positive, inclusive, and collaborative work environment.
• Conflict Resolution: Address employee grievances and mediate conflicts, ensuring fair and consistent resolution.
• Engagement Programs: Develop and implement employee engagement initiatives to foster motivation and commitment.

5. Training and Development:

• Needs Assessment: Conduct training needs assessments to identify skill gaps and development opportunities.
• Program Development: Develop and deliver training programs and professional development opportunities to enhance employee skills and performance.

6. Compliance and Risk Management:

• Legal Compliance: Ensure all HR practices comply with local labor laws and regulations in Taiwan, Nepal, the Philippines, and Malaysia.
• Risk Mitigation: Develop and implement risk management strategies to address potential HR-related risks and ensure organisational resilience.

7. HR Administration and Systems:

• HRIS Implementation: Select, implement, and manage an HR Information System (HRIS) to streamline HR processes and data management.
• Payroll and Benefits: Oversee payroll processing, benefits administration, and ensure accurate and timely compensation for all employees.
• Employee Records: Maintain accurate and confidential employee records in compliance with legal and organisational requirements.

8. Reporting and Analysis:

• HR Metrics: Establish and monitor key HR metrics to assess the effectiveness of HR practices and inform strategic decisions.
• Regular Reporting: Prepare and present regular HR reports and analytics to the Executive Director and other stakeholders.

9. Outsourcing and Vendor Management:

• Outsourcing Decisions: Identify HR functions suitable for outsourcing and manage relationships with external HR service providers.
• Vendor Performance: Monitor the performance of outsourced functions to ensure they meet the NGO’s standards and requirements.

Education:

• Bachelor’s degree in Human Resources, Business Administration, or a related field (Master’s degree preferred).

Experience:

• Minimum of 5-8 years of experience in HR management, with at least 3 years in a regional or multi-country role.
• Proven experience in setting up and implementing HR systems and strategies from the ground up.
• Experience in hiring, developing, and managing an HR team.
• Familiarity with HR practices and labor laws in Taiwan, Nepal, the Philippines, and Malaysia is highly desirable.

Skills and Competencies:

• Strong knowledge of HR principles, practices, and employment laws.
• Excellent communication, interpersonal, and negotiation skills.
• Ability to work effectively in a multicultural and diverse environment.
• Strong organisational and project management skills.
• Proficiency in HRIS and other HR software.

Personal Attributes:

• Passionate about children's education.
• High ethical standards and integrity.
• Strategic thinker with a proactive approach to problem-solving.
• Ability to handle sensitive and confidential information with discretion.
• Flexibility and willingness to travel frequently to different countries.

• Competitive salary
• Relocation support provided
• 2 weeks paid annual leave
• Possible hybrid working structure
• Rewarding and meaningful job that makes an impact on children's education

• Assists the L&D Manager in the selection and training of department trainer
• Ensures that all training records are maintained, filed and updated in the HRM system
• Assists in the preparation of the annual training plan ensuring the objectives fully address the business objectives of the hotel and the training needs of the associates.

Primary Duties & Responsibilities · Lead and develop a high-performing team supporting Account/s and provide exceptional quality assurance services to WNS clients · Driving people development by aligning to the Quality DNA program · Drive & improve efficiency, leading to better operating margins with strong focus on governance, timelines and risk management via Six Sigma & Lean Deployment · Drive SLA adherence / Customer CTQ by ensuring all parameters are met and corrective and preventive actions are taken · Redesign & deploy sampling and stratification strategy based on Compliance checks , Financial processes (volume & Value mix ) Errors, Customer priorities & Agent performance · SLA baselining, predictive SLA monitoring & reporting · Provide thought leadership, creative solutions & leverage problem solving techniques to drive continuous improvement · Serve as an integral part of the enterprise ecosystem by participating in strategic projects, RFPs, Client visits · Digitalization of Quality Assurance Delivery – embed Digital tools to strengthen audit mechanism & control framework · Provide meaningful business insights to all stakeholders; in-depth statistical analysis, defects, exceptions and trends leading to performance enhancement & client experience · Demonstrate Leadership Behaviors (e.g. Enterprise Thinking, Effective and Quick Decision Making, Making Collaboration Essential) · Foster a spirit of continuous learning & collaboration across teams

OBJECTIVES & RESPONSIBILITIES OF THE JOB:

• Manage scheduling for company executive(s)
• Draft, review, and send communications on behalf of company executive(s)
• Organize and prepare for meetings, including gathering documents and attending to logistics of meetings
• Answer and respond to phone calls, communicate messages and information to the executive
• Prioritize emails and respond when necessary
• Coordinate travel arrangements
• Maintain various records and documents for company executive(s).

The Allegro team is passionate about providing intelligent solutions that move the world toward a safer and more sustainable future. With more than 30 years of experience developing advanced semiconductor technology, innovation with purpose touches every aspect of our business.  From customer engagement and employee recognition to technology advancement and serving the local communities in which we maintain offices, innovation consistently drives our mission and definition of success. 

JOB RESPONSIBILITIES:

• Verifies using applicable equipment/device, analyzes and provide disposition to issues encountered pertaining to process and procedures to ensure quality and reliability of product at Test.
• Involve in holding, assessment and disposition of non-conforming products/materials.
• Helps to provide data, gather facts that will help other support group to determine root cause that will help resolved problems encountered in line.
• Initiates, coordinates and implements both preventive and corrective actions that will correct and prevent line problem that comes from machine, process or/and human errors.
• Collaborates with the other Departments for the completion of Quality Reports. Coordinates and meet Production, Test Engineering and other support group on product quality improvement via team improvement/module group activities.
• Generates, formulates and reviews quality documents such as inspection specification, procedures, work instructions, Engineering Request Form (ERF), MRB forms and Special instructions.
• Verifies, issuances, monitors, reviews and tracks the completion of the following the Non-Conforming products. (Test CAR, MRB, 8D and MVI FA as applicable).
• Prepares periodic report such as: Quality Gate Reject, Subcon Score Card, MRB hold lots, CAR/8D, CAT’s, Trends and other applicable quality monitoring report
• Communicates issues, concerns and information to appropriate team either internal or external.
• Conducts training or refresher on defect criteria to AMPI operators and inspectors regarding inspection (visual/electrical) requirement as part of their certification to ensure high quality inspection. This includes Subcontractors if applicable.
• Coordinate with the Training System Core Group (TSCG) on any changes that needs to be implemented to ensure effectiveness of the certification process.

MINIMUM QUALIFICATIONS:

• College graduate preferably Engineering.
• At least 2 years of QA Engineering  and/or related industry

OBJECTIVES & RESPONSIBILITIES OF THE JOB:

• Manage scheduling for company executive(s)
• Draft, review, and send communications on behalf of company executive(s)
• Organize and prepare for meetings, including gathering documents and attending to logistics of meetings
• Answer and respond to phone calls, communicate messages and information to the executive
• Prioritize emails and respond when necessary
• Coordinate travel arrangements
• Maintain various records and documents for company executive(s).

This primary role is to drive process improvement initiatives across Insurance domain. Work with Operations collaboratively to address client issues and present solutions, projects, progress to Global clients. Deliver projects as per the agreed frameworks (Agile) and governance model. Atleast GB certified • Ability to manage multiple stakeholders and have focused and quality interactions view to drive decisions and mitigate project risks. Sr GroupQuality is expected to lead mid to large scale Quality projects including all aspects like ideation, solution design, development and implementation, closure and benefit realization. The projects managed by the team are in-line with the organization’s priorities on themes like process improvement, operational excellence, automation, migration and restructuring.

QA is an expert in conducting end-to-end monitoring and feedback, reinforcing positive agent behaviors that will result to customer satisfaction, and reforming those that result to negative customer experience.  QA shall be able to assess how transactions are handled, and identify the areas that need improvement.

QA shall ensure that all agent-customer interactions result to positive experience and are performed in accordance to pre-determined compliance guidelines, through, but not limited to:

·         Live or recorded monitoring of agent interactions (both voice and non-voice) ensuring compliance to pre-determined quality guidelines.

·         Meeting the required number of evaluations on a daily, weekly, and/or monthly basis.

·         Provide accurate and impartial judgement on all transaction evaluations.

·         Regular coaching sessions with agents to reinforce good behavior and reform opportunities

·         Reporting of daily, weekly, monthly, and quarterly monitoring scores or any quality-related performance together with root-cause/data analysis and recommended action items.

·         Reporting of critical errors to Operations, Training, and HR, and monitor if the concerned party has completed the relevant corrective action procedures.  

·         Attending administrative hearings and deliberations resulting from the critical error callouts.

·         Facilitating QA rollouts and guidelines orientations for new-hires, and certifying agents prior to official endorsement to Operations.

·         Collaborating with Operations and Training in developing the technical and soft-skills of agents through coaching sessions, QA orientation, calibration sessions, rewards and recognition projects, etc.

·         Attending and facilitating calibration sessions, and sending relevant minutes and variance reports after each session.

·         Liaising with clients, and other internal groups as needed, on the creation/update of monitoring/compliance/knowledge-based tools and guidelines, etc.

·         Reporting agent and transaction compliance trends to the Quality Manager and/or QA Supervisor.

·         Identifying trends and opportunities for additional training or corrective action as needed and share feedback with immediate supervisor, Operations, and Training.

·         Taking proper action on disputes filed against transaction evaluations.

·         Participating in internal and external client meetings and performance reviews.

·         Participating in process improvement designs related to quality, technology (CRM/KRM), agent-customer interaction flows, etc.

·         Reviewing and submitting exceptional calls to be pooled for the good call library.

·         Performing physical or information security audits, and telecommunication line quality, and floor background noise as needed

Performing other duties as requested or required by the Quality Manager or QA Supervisor, including taking in calls and/or providing back office services.

Join the A-Team and experience the A-Life!

• Manage scheduling for company executive(s)
• Draft, review, and send communications on behalf of company executive(s)
• Organize and prepare for meetings, including gathering documents and attending to logistics of meetings
• Answer and respond to phone calls, communicate messages and information to the executive
• Prioritize emails and respond when necessary
• Coordinate travel arrangements
• Maintain various records and documents for company executive(s)

• Must have good problem solving, decision making & analytical skills.
• Manages team performance.
• Provide effective coaching and constructive feedback to subordinates.
• Performs administrative tasks for Operational support.
• Lead teams into achieving metric goals, complete monthly deliverable and tasks 

• Manage scheduling for company executive(s)
• Draft, review, and send communications on behalf of company executive(s)
• Organize and prepare for meetings, including gathering documents and attending to logistics of meetings
• Answer and respond to phone calls, communicate messages and information to the executive
• Prioritize emails and respond when necessary
• Coordinate travel arrangements
• Maintain various records and documents for company executive(s)