This role is primarily responsible for providing administrative support and coordination to recruiting operations including onboarding and post-acceptance activities in compliance with the service level agreements, processes, policies, and procedures.

• Creates and distributes offer letters
• Collects onboarding documentation and processes
• Coordinates with relevant stakeholders on changes to offer of employment
• Acts as point of contact for all questions related to pre-employment activities from candidates, recruiting, hiring managers and HR 
• Ensures compliance with all state and corporate regulations and laws
• Ensures strict adherence with standard protocols for electronic personnel file management and document storage
• Orders background checks, tracks completion, and assists in review and analysis of results 
• Prepares and communicates candidate background check clearances
• Connects with relevant key stakeholders and support groups to assist with onboarding, account creation, set-up, and IT requisition 
• Ensures all regional onboarding notification systems and processes are followed and updated to ensure local stakeholders are continuously informed
• Performs and tracks onboarding data entry for large volume of hires  
• Ensures accuracy of all data processed and entered in HR systems
• Engages and builds relationships with hiring team (hiring managers and recruiters)
• Escalates and analyzes identified issues and concerns to the Team Lead for timely resolution
• Keeps oneself updated of current processes and incorporates documentation updates
• Supports selected simple process improvements to streamline processes  

• Daily reconciliation of all Network Partner and house bank account statements and VPL’s Admin systems and to ensure the integrity and accuracy of the upload – All items to be cleared same day

• Reconciliation of transactions in Seg Liquidity/EP Central 250+ accounts – Ensuring no items age without clear resolution plan

•  Ensure all reconciliations have been consolidated each day into Summary document.

• Log all non-reconciling items to ensure they are communicated via Email/Saleforce to the relevant department for investigation or correction whilst remaining responsible for effective resolution.

• Ensure all unapplied debits are applied daily and ones that cannot are investigated and escalated.

• Overdue debit reporting actioned daily to support Payment Operation with potential delayed payments.

• Support the evolution of tools and processes to ensure that an integrated service is provided.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

General Purpose: Joint Venture Accounting (JVA) in Finance Operations performs the end-to-end Joint Venture Accounting activity for RDS-operated and non-operated Upstream/Integrated Gas activities. The team, which is part of the Revenue Upstream organization, operates from SBO Manila and manages cash calls and joint interest billing to Joint Venture partners. Job Purpose: This role is responsible in performing day-to-day operational requirements for Upstream Joint Venture Accounting (JVA) Brazil for Shell-operated and non-operated JV assets, with the following primary accountabilities: Ensure cash calls are within the approved budget and appropriately booked in the rightful cost element, Ensuring that cash calls are received and paid within agreed terms, Proactively and reactively identify potential bank overdraft, Complete, quality, and timely joint interest billing and other required reports provided to JV partners and key stakeholders, Accurate recording of non-operated venture account balances, Accurate and timely postings of required manual journal entries and ensure approval within MOA, Analysed and address the aging of account reconciliation balance. Creates analytical reports to be used during Asset/Venture discussions. This position will also be responsible for effective relationships with key stakeholders within Finance Operations, Asset Finance in the Business and Controllers team to ensure that alignment of objectives, delivery of functional plan, and targets are met. Principal Accountabilities: Process Manage JV Partner debtor/vendor request set-up Manage Equity group change request set-up and complete Prior Period Adjustment as necessary Review Authority for Expenditure (AFE) JV attributes prior to set-up in SAP Place AFE in suspense/un-suspense Cash call calculation and preparation of statement for sending to JV partner Perform bank reconciliation and cash flow monitoring Prepare monthly Joint Interest Billing and other required reports Records NOV Joint Interest Billing Manage payment processing Address issues and errors during the allocation and cutback process Focal for any issues or questions relating to the Billing and Cash Call process Monthly Status of Accounts Reporting Analysis Monthly Portfolio Analysis meeting with Team Manager Actively participate in the monthly or other relevant stakeholder meeting Compliance to internal and SOX controls. Continuous Improvement/Digitalization Identify and execute process improvements to deliver efficiency and effectiveness value Identify control weaknesses and recommend appropriate changes Successful execution of process streamlining with continuous improvement mindset Identify digitalization or automation initiatives to deliver more effective and efficient process Values Maintain an office environment supportive of diversity and inclusiveness Enterprise first behaviour Business Acumen Job Knowledge, Skills & Experience: Qualifications Degree/qualifications in Accounting/Finance preferred. 3-5 plus years work experience in related accounting processes Sound understanding of Credit Management and Joint Venture Accounting process. Must have experience in a multi-national company – preferably in Shared Services environment. Exhibits excellent English communications skills (written and oral). Language Proficiency Level: C1 (specify language requirement by country). Good knowledge of controls framework. Ability to work under high pressure an in a rapidly changing environment. SAP and Microsoft office skill set are necessary, preferably advanced excel Amendable to work on a hybrid work setup (2 days work on-site & 3 days WFH). Shift: 3:00 PM to 12:00 AM Must be willing to work on a contract of 6 months. Key Competencies Accounting and Reporting- Skill Business Partnering – Skill Finance Input to Joint Ventures - Skill Governance and Assurance - Skill Commercial Mindset – Skill Negotiation- Skill Leadership Competencies Delivers Results Motivates, Coaches & Develops Displays Personal Effectiveness Demonstrates Courage Values Differences Champions Customer Focus For further information, and to apply, please visit our website via the “Apply” button below.

ABOUT US 

BSA Solutions offers talent outsourcing services to small and medium-sized businesses. We provide access to highly skilled professionals, enabling global businesses to build their dream teams in the Philippines and Malaysia. Our vision is to create a community of successful companies where talented individuals can meet and collaborate. We encourage our talents to push their limits, embrace their potential, and passionately pursue greatness. We pride ourselves on delivering exceptional results to our clients through our personalized service and our in-depth knowledge of the markets we serve. 

HEADLINE 

Are you a problem solver and enjoy AI technology with a passion for project management? Do you have experience in product support or service desk? If so, we have an exciting opportunity for you to join our valued client, a B2B technology company based in Melbourne, Australia. 

We are seeking a PRODUCT SUPPORT SPECIALIST to help manage the software development workflow for our groundbreaking insights tech platform. 

This is a full-time role, Monday to Friday, Dayshift. 

This is an office-based position in central Cebu City. 

The expected start date is February 2024. 

ABOUT THE ROLE 

The PRODUCT SUPPORT SPECIALIST is pivotal in managing support tickets for users of our platform. You will run flight control for customised platform management, making sure tickets are prioritised and delivered on time and to spec. 

Problem solving, identifying objectives, key resources and potential blockers are key. 

To deliver this effectively you need to learn the platform and provide first level support where appropriate and to escalate tickets for assessment by the broader technical services and developer team. You will work with stakeholders including research consultants, product developers, marketing, product designers and technical writers. 

RESPONSIBILITIES 

• Triaging tickets using Jira 
• Assisting internal and external customers with technical enquiries and requests 
• Identifying customer issues, logging and fixing problems 
• Setting clear direction for the developer team based on the specification and the objectives of the engagement 
• Briefing developers and technical services resources on projects and tasks using Jira and Confluence 
• Communicating with stakeholders 
• Removing blockers / impediments to the work 
• Identifying if projects are heading off track and taking the appropriate action as a result 

• Working with senior management on prioritisation 
• Maintaining documentation and knowledge base 

 

• Bachelor's degree in Computer Science, Information Technology, or a related field. 
• At least 5 years of relevant experience in project support, Customer Training or Service Desk environment. 
• Must be tech-savvy and work with stakeholders including research consultants, product developers, marketing, product designers, and technical writers. 
• Strong attention to detail and exceptional analytical and problem-solving abilities. 
• Excellent organisational skills with the ability to prioritise tasks, work on multiple assignments, and manage time effectively. 
• Ability to work independently and as part of a team. 
• Excellent verbal and written English and interpersonal skills to interact with clients and team members effectively.  
• High level of integrity and professionalism. 

BSA Solutions, Inc. emphasizes in: 

• Providing you with competitive compensation and benefits that exceed market standards and the Labor Law. 
• Ensuring your health and well-being with a comprehensive and generous HMO benefits package for you and one dependent from the start date, a 24/7 employee assistance program, mental health assistance with licensed practitioners, and in-house fitness and wellness programs. 
• Encouraging you to take ownership of your choices and be accountable for your personal growth, happiness, and success. 
• Challenging your status quo, pushing your boundaries for you to embrace your potential and pursue greatness. 

• Building supportive and inclusive communities that inspire and uplift each other, fostering a sense of belonging and connection among its employees and the wider local communities. 
• Encouraging you to be authentic, be true to yourself, embrace your uniqueness, and live a fulfilling and purpose-driven life. 
• Promoting a growth mindset and a commitment to lifelong learning and encouraging you to seek knowledge, explore new experiences, and embrace challenges as opportunities for personal and professional development. 
• Being fully present in the moment, cultivating mindfulness, and finding joy in the present, encourages you to appreciate each moment and find balance in your lives. 
• Encouraging you to set clear intentions, align your actions with your values, and make conscious choices that contribute to your overall well-being and happiness. 

 

Join us and connect and collaborate with bright minds. Be part of a culture of equity, diversity, and inclusion, where you can showcase your unique talents and expertise to create successful outcomes for you, the client, and the company. All qualified applicants will receive consideration for employment without regard to gender, gender identity/orientation, race, colour, religion, origin, or other characteristics.  acteristics protected by applicable law.

The role will be responsible for supporting end-to-end project accounting life cycle activities for assigned accounts and projects. The role will be involved with stakeholder coordination to execute processes that will drive the completion of assigned projects.

• Perform routine and assigned tasks that support ongoing projects in compliance with the contract, service level agreement, define methodologies, and procedures.
• Assist in reviewing projects for accurate revenue recognition.
• Support data gathering and report generation requirements to support various reporting requirements for each project.

• Escalate identified issues and concerns to the Team Lead for timely resolution.
• Maintain the SOP/DTP of current processes and incorporate documentation updates as required.
• Perform multiple routine tasks in compliance with service level agreement, process, policies, and procedures.
• Gather information and documentation to assist in investigating and in resolving issues within the assigned process.
• Perform POOL transactional task and provide assistance in resolving employee center tickets.

Hi! We’re Smartsourcing, looking for a Digital Marketing Specialist who can work with us full-time and on-site!

Earn up to P35,000 and work dayshift with fixed weekends off!

As a Digital Marketing Specialist,

A digital performance expert who can take raw data and insights and turn them a strong customer attraction campaigns. Someone who is customer-obsessed, and able to support the overall marketing strategy across all channels. You will be responsible for both paid and organic customer attraction.

Some of the things we expect you to do are to:

• Develop and execute comprehensive paid social media and paid search strategies that align with the overall marketing strategy.
• Manage and optimise paid advertising campaigns on platforms such as Meta Business Manager, TikTok Ads Manager and Google Ads.
• Conduct thorough keyword research and audience targeting to create effective paid search campaigns that drive relevant traffic and conversions.
• Monitor and analyse campaign performance metrics such as click-through rates, conversion rates, ad spend, and ROI
• Provide actionable insights for continuous improvement of marketing activity and paid media activity.
• Work with external and internal stakeholders to develop content and experiences that delight potential clients
• Show improvements in acquisition metrics (CAC, CTR, ROAS, etc.)
• Support the development, execution, and optimisation of search & social PPC & CPA strategies, including affiliate and partner programs.
• Present insights and outcomes in an easy-to-understand manner.
• Define a customer strategy to support business objectives and deliver it through market-leading customer experiences.
• Leverage data and customer behavioural insights to drive transformational performance across paid and direct.
• Make suggestions for digital campaigns using deep industry experience.
• Leverage multiple sources of data to identify customer lifestyle priorities and opportunities for growth from working with each program.
• Leverage various insights and research to build compelling customer propositions. Provide presentations to assist customer coaches in delivering greater customer outcomes.
• Monitor and report platform activity and sector news regarding customers to a specified internal audience to help drive customer understanding and engagement
• Analyse and Share learnings from Loyalty customer behaviour (membership engagement, customer retention, purchasing behaviours, member satisfaction, etc.) with cross-functional teams, senior leadership and EQ partners
• Work with internal stakeholders, including tech engineers, product managers, designers, and support, to define best practices and develop marketing strategies that drive conversion and community engagement.

We would need you to be or have the following:

• Minimum 4+ years experience in a similar growth or performance marketing role
• Experience across paid social media is a key element of this role
• Excellent understanding of the full marketing mix, from strategy through to delivery
• Previous proven success driving customer strategy and implementing effective marketing communication across varied channels
• Strong understanding of audience segmentation, how to target customers effectively and different regulations that impact CRM effort
• Proficient in Google Analytics
• Experience with all industry paid channels
• Proven experience running and analysing A/B tests
• Proficient use of Excel and management of large data sets
• Must have strong technical expertise and date industry and platform knowledge with marketing technology, search and direct data insights
• Must have full knowledge of digital service space, Google Analytics, SEO, SEM, EDM, and social media marketing

Be a part of the Smartsourcing crew

Hi! We’re Smartsourcing, looking for a Technical Customer Support Specialist who can work with us full-time and on-site!

Where?

Be a part of the Smartsourcing crew

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Medical Biller Specialist to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Responsibilities:

• Perform eligibility and benefits verification for treatments, hospitalizations, and procedures.
• Reviewing patient bills for accuracy and completeness and obtaining any missing information.
• Following up on unpaid claims within the standard billing cycle timeframe.
• Calling insurance companies regarding any discrepancy in payments if necessary
• Identifying and billing secondary or tertiary insurances.

Our offices in Manila:

• Makati Office: 4th Floor Maria Cornelia Building, Urban Ave., Makati City
• Mandaluyong Office: 8th floor 500 Shaw Zentrum, Shaw Blvd, Mandaluyong City

• Currently residing within Cebu, Philippines
• At least 6 months experience in Medical Billing, specifically supporting Medicare and Medicaid
• Detail-oriented
• Good English communication skills
• Can work on night shifts
• Has stable internet connection and ample workstation space at home

What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Stong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all inclusive environment where everyone thrives

Our client is an innovative Australian construction detailing firm with 30+ years of experience. They offer services like reinforcement scheduling, marking plans, and pre-fabricated designs, working with top suppliers.

Our client is actively seeking a highly skilled Part-time Payroll Specialist to oversee and manage payroll operations for their employees in both Australia and the Philippines (Total of 19-20 employees). The successful candidate will be responsible for ensuring accurate and compliant payroll processing, demonstrating an understanding of payroll regulations in both regions.

Duties and Responsibilities:

• Execute end-to-end payroll processing for employees in Australia and the Philippines.

• Ensure timely and precise calculation of wages, taxes, and other deductions.

• Prepare and submit reports and payments accurately and punctually.

• Maintain accurate and organized payroll records for auditing purposes.

• Prepare and distribute pay slips, ensuring transparency and clarity in financial information.

• Address payroll-related queries and concerns from employees promptly and professionally.

• Bachelor's degree in Accounting, Finance, or a related field.

• Minimum of 2 years of experience in payroll processing, with exposure to both Australian and Philippine payroll systems.

• Experience with XERO accounting software is highly advantageous.

• Experience in other various international payment systems is also welcome.

• Strong ability in accounting/payroll.

• Very good English-speaking ability.

• Self-autonomy without the need of micro management.

This role will primarily perform management testing over key controls processes in accordance with U.S. GAAP and other relevant finance standards, procedures, and policies.

Responsibilities and Duties: 

• Monitor compliance of processes and procedures with established policies and key controls by performing audits over specific financial and operational areas of focus.
• Perform assessments and testing for SOX controls and project review testing.
• Gather supporting documents for quarterly Corporate submissions.
• Develop and improve process documentation and annual update of SOX process narratives.
• Maintain intranet site and documentations related to finance controls.
• Support the review and development of processes and key controls for significant risk areas.
• Contribute expertise and recommendations in developing and documenting remediation plans to address review findings.
• Support the Team Lead in conducting training and knowledge transfer for new hires.
• Escalate issues and recommend resolutions to the Team Lead for timely. May support junior members of the team in addressing routine issues within the assigned processes.
• Maintain the SOP/DTP of current processes and incorporate documentation updates as required.
• Perform moderately complex tasks in compliance with service level agreement, process, policies, and procedures.
• Propose alternatives in identified issues and assist in investigating and in resolving common and unusual issues.
• Contribute in various and simultaneous process improvement initiatives to streamline processes, improve customer experience, and increase productivity
• Contribute specialized expertise to different assigned projects and may provide key updates to Team Lead and Manager.

This is for a Freelance/Part-time position ONLY.

Working hours: 6 to 8hrs/week

Working days: Flexible

Contract duration: 2 months

WHAT IS YOUR ROLE

As a QA Analyst, you will closely work with Client’s IT support technicians and system security analysts to catch any major problems that reduce the quality of Client’s products before the launch.  You will be responsible for testing software programs, and replicating and reporting bugs so that developers can implement a fix for them.

WHAT WILL YOU DO

• Ensure high-quality software is delivered in each release
• Develop new and update existing test cases 
• Peer review of test cases, provide feedback and updates as needed
• Document test findings (bugs, change requests, etc.) (requires detailed orientation)
• Update test results in a test tracking tool(s)
• Provide functional, accessibility, regression, API and other testing types as needed
• Report, track, and manage any discovered defects to resolution
• Detect defects as early in the life cycle as possible
• Support other areas of the project including training and analysis of testing tools and processes
• Understand, investigate, and solve any complex client requests or complaints; particularly when multiple departments or teams are involved
• Coordinate with all stakeholders for proper delivery of test deliverables to the client

• At least a bachelor’s degree in Computer Science or related fields.
• More than 2 years of experience in QA testing
• Solid experience in manual testing
• Familiarity with backend, System Testing, Migration, Database upgrades, API Testing etc.
• Experience with test case management tool like Testrail
• Familiarity with defect tracking systems such as JIRA and Confluence
• Intermediate to advanced knowledge of cloud-based applications such as Google Drive, Google Sheets, Google Docs and MS Office applications 
• Excellent written and verbal communication skills
• Ability to understand and create test cases from specifications and requirements defined by Product Managers
• Experience in automation and any programming language is a plus!
• Ability to write and understand SQL queries is a plus!

This is for a Freelance/Part-time position ONLY.

Working hours: 6 to 8hrs/week

Working days: Flexible

Contract duration: 2 months

WHAT IS YOUR ROLE

As a QA Analyst, you will closely work with Client’s IT support technicians and system security analysts to catch any major problems that reduce the quality of Client’s products before the launch.  You will be responsible for testing software programs, and replicating and reporting bugs so that developers can implement a fix for them.

WHAT WILL YOU DO

• Ensure high-quality software is delivered in each release
• Develop new and update existing test cases 
• Peer review of test cases, provide feedback and updates as needed
• Document test findings (bugs, change requests, etc.) (requires detailed orientation)
• Update test results in a test tracking tool(s)
• Provide functional, accessibility, regression, API and other testing types as needed
• Report, track, and manage any discovered defects to resolution
• Detect defects as early in the life cycle as possible
• Support other areas of the project including training and analysis of testing tools and processes
• Understand, investigate, and solve any complex client requests or complaints; particularly when multiple departments or teams are involved
• Coordinate with all stakeholders for proper delivery of test deliverables to the client

• At least a bachelor’s degree in Computer Science or related fields.
• More than 2 years of experience in QA testing
• Solid experience in manual testing
• Familiarity with backend, System Testing, Migration, Database upgrades, API Testing etc.
• Experience with test case management tool like Testrail
• Familiarity with defect tracking systems such as JIRA and Confluence
• Intermediate to advanced knowledge of cloud-based applications such as Google Drive, Google Sheets, Google Docs and MS Office applications 
• Excellent written and verbal communication skills
• Ability to understand and create test cases from specifications and requirements defined by Product Managers
• Experience in automation and any programming language is a plus!
• Ability to write and understand SQL queries is a plus!

As our business grows, we are looking to further strengthen our Clinical Operations team in IQVIA Philippines by hiring a Site Activation Specialist.

You will perform tasks at a country level associated with Site Activation (SA) activities in accordance with applicable local and/or international regulations, standard operating procedures (SOPs), project requirements and contractual/budgetary guidelines. May also include maintenance activities.

Responsibilities:

• Serve as Single Point of Contact (SPOC) in assigned studies for investigative sites, Site Activation Manager (SAM), Project Management team, and other departments as necessary. Ensure adherence to standard operating procedures (SOPs), Work Instructions (WIs), quality of designated deliverables and project timelines.
• Perform start up and site activation activities according to applicable regulations, SOPs and work instructions. Distribute completed documents to sites and internal project team members.
• Prepare site regulatory documents, reviewing for completeness and accuracy.
• Ensure accurate completion and maintenance of internal systems, databases and tracking tools with project specific information.
• Review and provide feedback to management on site performance metrics.
• Review, establish and agree on project planning and project timelines. Ensure monitoring measures are in place and implement contingency plan as needed.
• Inform team members of completion of regulatory and contractual documents for individual sites.
• Review, track and follow up the progress, the approval and execution of documents, regulatory, ethics, Informed Consent Form (ICF), and Investigator Pack (IP) release documents, in line with project timelines.
• Provide local expertise to SAMs and project team during initial and on-going project timeline planning.
• Perform quality control of documents provided by sites.
• May have direct contact with sponsors on specific initiatives.

Requirements:

• Bachelor’s Degree in Life Sciences or a related field
• Some years of clinical research or other relevant experience; or equivalent combination of education, training and experience.
• Understanding of regulated clinical trial environment and knowledge of drug development process.
• Knowledge of applicable regulatory requirements, including local regulations, SOPs and company’s Corporate Standards.
• Good negotiating and communication skills with ability to challenge, if applicable.
• Effective communication, organizational, and interpersonal skills.
• Ability to work independently and to effectively prioritize tasks.

IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. Learn more at https://jobs.iqvia.com

As an HR Specialist, you will be part of a team delivering an excellent HR service to the GCD Philippines Cluster. Within this role you will act as the first port of call to employees for all HR related queries, ensuring the needs of our people are being met.

Tasks (what does the role do on a day-to-day basis)

Payroll

• Prepare payroll instructions to be submitted to the payroll provider
• Calculate pro-rated salary for new hires, resigned employees, and employees on leave
• Ensure payroll computation is accurate including the deductions for statutory contributions, statutory loans, company loans, and HMO, if applicable
• Ensure payroll is released on time
• Calculate final pay of resigned employee and ensure that it is released within the timeline prescribed by law
• Ensure compliance with local payroll, wage, and hours laws, and best practices
• Coordinate with payroll service provider on issues affecting company payroll
• Ensure payroll-related concerns, queries and issues are resolved and responded promptly

Benefits Administration

• Manage timely administration and delivery of the day-to-day Benefits functions both company initiated and statutory
• Prepare funding request to Finance Department
• Prepare and coordinate with government offices on payments and posting of statutory contributions and loans.
• Facilitate company loan application and endorse to Finance and Payroll Teams for processing.
• Liaise with government offices in the submission and completion of employee benefit availment request.
• Prepare computation of Maternity and Sickness benefit as needed.
• Ensure employee benefits-related concerns, queries and issues are resolved and responded promptly.

Vendor Management

• Monitor and track contracts agreement.
• Ensure timely payment of billings and tracking of credit memos if any.

Hi! We’re Smartsourcing, looking for an Accounts Payable Specialist who can work with us full-time and on-site!

Earn up to P32,000!

Where?

Be a part of the Smartsourcing crew