As a Java Full Stack Engineer at LegalMatch, your role is to contributes to team projects by delivering features with a notable impact on the organization and fostering improvements. You will effectively handle medium complexity issues, demonstrate full-stack capabilities across frontend, backend, and DevOps, and adhere to coding standards. Additionally, you will play a mentorship role for junior developers by providing guidance and support.  

Responsibilities: 

• Contributing to team projects, delivering features with a moderate organizational impact. 
• Solving medium complexity technical problems independently and complex challenges with guidance. 
• Working proficiently across full-stack development (frontend, backend, DevOps). 
• Adhering to team's established coding standards. 
• Adapting to and gaining expertise in new technical stacks under senior guidance. 
• Communicating and collaborating with team members, scrum masters, and project owners. 
• Applying methodologies and tools in a disciplined manner throughout the development process.   
• Working independently and efficiently to meet deadlines and contribute to project success.   

• Minimum of 3 years of software development experience, including frontend, backend, and possibly DevOps. 
• Solid knowledge of Java and familiarity with Java frameworks like Spring and Spring Boot 
• Experience with multiple programming languages including Java, and at least one of C++, C#, Python, or JavaScript. 
• Understanding of Object-Oriented Design, basics of functional programming, and scripting. 

• Ability to work with frontend technologies, with some JavaScript experience and a basic understanding of frameworks like React. 
• Willingness to maintain and improve legacy codebases, including older frameworks likeS truts. 
• Basic familiarity with modern software architectures and deployment tools such as CI/CD principles and Docker. 
• Engagement with software quality practices like unit testing or exposure to Test-Driven Development (TDD). 
• Experience in Agile/Scrum environments. 
• Understanding of SQL and NoSQLdatabase systems. 
• Good communication and interpersonal skills. 
• Some familiarity with cloud platforms (AWS, Azure, Google Cloud) is beneficial. 

Additional Requirements: 

• Stay updated with technology trends. 
• Experience with version control systemslike Git. 
• Familiarity with testing frameworks for units and integration testing. 
• Ability to communicate complex technical concepts to diverse audiences. 
• Adaptability to changing conditions and priorities. 

We're seeking a trailblazer who personifies agility through the following qualities and traits:  

• Proactive, adaptable, and flexible  
• Highly professional  
• Willing to go the extra mile to achieve desired outcomes 
• With strong collaboration and communication skills to work effectively with cross-functional teams  
• With strong problem-solving skills   
• Committed to continuous improvements and willing to experiment with new approaches and techniques to work processes  

As a Java Full Stack Engineer at LegalMatch, your role is to contributes to team projects by delivering features with a notable impact on the organization and fostering improvements. You will effectively handle medium complexity issues, demonstrate full-stack capabilities across frontend, backend, and DevOps, and adhere to coding standards. Additionally, you will play a mentorship role for junior developers by providing guidance and support.  

Responsibilities: 

• Contributing to team projects, delivering features with a moderate organizational impact. 
• Solving medium complexity technical problems independently and complex challenges with guidance. 
• Working proficiently across full-stack development (frontend, backend, DevOps). 
• Adhering to team's established coding standards. 
• Adapting to and gaining expertise in new technical stacks under senior guidance. 
• Communicating and collaborating with team members, scrum masters, and project owners. 
• Applying methodologies and tools in a disciplined manner throughout the development process.   
• Working independently and efficiently to meet deadlines and contribute to project success.   

• Minimum of 3 years of software development experience, including frontend, backend, and possibly DevOps. 
• Solid knowledge of Java and familiarity with Java frameworks like Spring and Spring Boot 
• Experience with multiple programming languages including Java, and at least one of C++, C#, Python, or JavaScript. 
• Understanding of Object-Oriented Design, basics of functional programming, and scripting. 

• Ability to work with frontend technologies, with some JavaScript experience and a basic understanding of frameworks like React. 
• Willingness to maintain and improve legacy codebases, including older frameworks likeS truts. 
• Basic familiarity with modern software architectures and deployment tools such as CI/CD principles and Docker. 
• Engagement with software quality practices like unit testing or exposure to Test-Driven Development (TDD). 
• Experience in Agile/Scrum environments. 
• Understanding of SQL and NoSQLdatabase systems. 
• Good communication and interpersonal skills. 
• Some familiarity with cloud platforms (AWS, Azure, Google Cloud) is beneficial. 

Additional Requirements: 

• Stay updated with technology trends. 
• Experience with version control systemslike Git. 
• Familiarity with testing frameworks for units and integration testing. 
• Ability to communicate complex technical concepts to diverse audiences. 
• Adaptability to changing conditions and priorities. 

We're seeking a trailblazer who personifies agility through the following qualities and traits:  

• Proactive, adaptable, and flexible  
• Highly professional  
• Willing to go the extra mile to achieve desired outcomes 
• With strong collaboration and communication skills to work effectively with cross-functional teams  
• With strong problem-solving skills   
• Committed to continuous improvements and willing to experiment with new approaches and techniques to work processes  

The Allegro team is passionate about providing intelligent solutions that move the world toward a safer and more sustainable future. With more than 30 years of experience developing advanced semiconductor technology, innovation with purpose touches every aspect of our business.  From customer engagement and employee recognition to technology advancement and serving the local communities in which we maintain offices, innovation consistently drives our mission and definition of success. 

MINIMUM QUALIFICATIONS:

• Higher Diploma / degree in Electronics / Electrical / Computer Engineering or equivalent semicon experience
• Extensive hands-on experience with Automatic Test Equipment (ATE) repair and product/equipment characterization utilizing basic statistical methods and SPC
• Knowledge on the use of advanced statistical techniques for machine assessments such as MSA and FMEA

AECOM is seeking a Senior Project Control Technician to be based in Manila, Philippines

Provides objective analysis and sound judgement with application of principles and techniques to evaluate and report project performance from concept study to construction & startup including practical assessment of schedule completion and expected final cost. Competencies include setup of work breakdown structure, establishing levels of control and detail, planning and scheduling, cost analysis and forecasting, progress measurement, earned value performance, risk analysis and change control.

Responsible for managing, controlling, forecasting and reporting cost and schedule performance for projects throughout the organization. Services include setting up and managing project controls systems (including setup of work breakdown structure), capturing to-date progress and expenditure data, analyzing to-date performance data, forecasting at-completion performance data (EAC costs, hours), analyzing project risks (contingency management), managing change and incorporating scope variations into schedule and cost deliverables, and preparing associated reports.

Duties and Responsibilities:

• Provides analysis of schedule data to identify key project issues.

• Supports the development of plans and schedules for proposals.

• May assist in leading junior staff through assignment tasks.

• Assists in tracking corrective actions.

• Assists in coordination of schedule input from all parts of the organization.

• Able to identify and assist in analysis of project schedule variances. Identifies and analyzes schedule variances and recommends associated corrective action.

• Assists in the development and maintenance of WBS and helps ensure that project coding is effectively used for all cornerstone applications.

• Able to use drawings and specifications for schedule development.

• Expert ability to develop CPM schedule logic for engineering, procurement and construction as well as command of cornerstone scheduling system.

• Able to resource load schedule and perform remedial schedule risk analysis.

• Responsible for assembling data for schedule updating.

• Reviews contractor schedules (Baseline and updates) in Primavera P6 using critical path method (CPM) scheduling, provides comments, prepares associated reports and recommendations per contract requirements, produces scheduling management reports.

• Familiar with construction contracting and the scheduling implications of contract terms.

• Reviews schedule status, updates master program schedules and provides management with input on contractor and subcontract performance.

• Knowledgeable of scope control and change management and has demonstrated ability to incorporate directed changes into schedule baseline. Knowledgeable in earned value methodology.

• Familiar with basic cost analysis and forecasting as it relates to planning and scheduling.

• Conducts or assists in performance measurement and associated schedule trends.

• Supports various levels of project schedule, cashflow reporting.

• Assessing the reasonableness of the proposed schedule durations, cost loading, activity coding and work breakdown structure.

• Participates in and at times leads project planning and scheduling review meetings.

• Assists in procedure development and implementation.

• Analyzing contractor critical path method (CPM) schedules for delays, inefficiencies providing dispositions due to site conditions, inefficiencies, and delays.

• Ensure that all project and program processes are in accordance with set Project Procedures and Job Instructions. Includes configuration of Primavera P6 schedules, cost reports, cash flow and variance analysis.

• Verify integrity of Earned Value Management System.

• Performing schedule impact analysis for modifications; producing schedule impact analysis for modifications; producing schedule fragments for inclusion in change order documentation.

• Performing time impact / claims analysis for all types of items that may be brought forth during project execution.

QA is an expert in conducting end-to-end monitoring and feedback, reinforcing positive agent behaviors that will result to customer satisfaction, and reforming those that result to negative customer experience.  QA shall be able to assess how transactions are handled, and identify the areas that need improvement.

QA shall ensure that all agent-customer interactions result to positive experience and are performed in accordance to pre-determined compliance guidelines, through, but not limited to:

·         Live or recorded monitoring of agent interactions (both voice and non-voice) ensuring compliance to pre-determined quality guidelines.

·         Meeting the required number of evaluations on a daily, weekly, and/or monthly basis.

·         Provide accurate and impartial judgement on all transaction evaluations.

·         Regular coaching sessions with agents to reinforce good behavior and reform opportunities

·         Reporting of daily, weekly, monthly, and quarterly monitoring scores or any quality-related performance together with root-cause/data analysis and recommended action items.

·         Reporting of critical errors to Operations, Training, and HR, and monitor if the concerned party has completed the relevant corrective action procedures.  

·         Attending administrative hearings and deliberations resulting from the critical error callouts.

·         Facilitating QA rollouts and guidelines orientations for new-hires, and certifying agents prior to official endorsement to Operations.

·         Collaborating with Operations and Training in developing the technical and soft-skills of agents through coaching sessions, QA orientation, calibration sessions, rewards and recognition projects, etc.

·         Attending and facilitating calibration sessions, and sending relevant minutes and variance reports after each session.

·         Liaising with clients, and other internal groups as needed, on the creation/update of monitoring/compliance/knowledge-based tools and guidelines, etc.

·         Reporting agent and transaction compliance trends to the Quality Manager and/or QA Supervisor.

·         Identifying trends and opportunities for additional training or corrective action as needed and share feedback with immediate supervisor, Operations, and Training.

·         Taking proper action on disputes filed against transaction evaluations.

·         Participating in internal and external client meetings and performance reviews.

·         Participating in process improvement designs related to quality, technology (CRM/KRM), agent-customer interaction flows, etc.

·         Reviewing and submitting exceptional calls to be pooled for the good call library.

·         Performing physical or information security audits, and telecommunication line quality, and floor background noise as needed

Performing other duties as requested or required by the Quality Manager or QA Supervisor, including taking in calls and/or providing back office services.

Join the A-Team and experience the A-Life!

Job Description:

• Manage local Support Engineering functions

Implement the regional Support Engineering Strategy and Policy in the CC

• Lead implementation of standards of customer service and satisfaction and the associated  

   performance metrics, as well as group processes and policies in the CC

• Drive the improvement of the operational and financial performance of Tech Support activities in the CC

• Provide technical solutions by selecting the appropriate methods, standards and tools.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:

Employment Type:

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Experience Level:

Job Family:

By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom@airbus.com.

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.

The QA Engineer executes manual and automated testing by writing scripts and creating automation scenarios for repeated execution. Using different automation tools, the QA Engineer will design, test, and deploy effective test automation solutions.

• Works with the Agile Program Manager (APM), Digital Product Manager (DPM), and Business Systems Analyst (BSA) to document and plan test cases for regression, Integration, and automation test plans and test cases.
• Writes test automation scripts (ie. Java,Java script, Python, C# etc.)
• Troubleshoots existing automation and optimizes the automation framework
• Supports functional validation and sprint activities
• Communicates with development teams, other product teams, and management to ensure proper test coverage of existing and new features and functionality.
• Test both front end and back end application using SQL (MSSQL)
• Build upon an existing framework to develop & execute automated test plans against developed features. Identify and report defects, work with team to resolve.
• Continuous improvement of automation framework and workflow processes, keep solutions up to date with latest technologies
• Lead scrum test teams by example - encourage collaboration, contribution and commitment to the teams shared goals.

Guide and mentor junior team members on latest trends in automation.

Joining Razer will place you on a global mission to revolutionize the way the world games. Razer is a place to do great work, offering you the opportunity to make an impact globally while working across a global team located across 5 continents. Razer is also a great place to work, providing you the unique, gamer-centric #LifeAtRazer experience that will put you in an accelerated growth, both personally and professionally.

Job Responsibilities :

• Develop, test and deploy payment gateway applications and modules using LAMP stack (Linux, Apache, MySQL, and PHP) technologies
• Integrate payment channels such as credit/debit cards, Google Pay, Apple Pay, and others payment gateway
• Design and implement APIs for payment processing and ensure proper documentation and maintenance of the APIs
• Collaborate with cross-functional teams to understand business requirements and provide technical solutions that meet those requirements
• Work with third-party vendors and service providers to ensure seamless integration of payment systems
• Troubleshoot and resolve issues related to payment processing, including transaction failures, chargebacks, and refunds
• Develop and implement security protocols to ensure the safe and secure processing of payments and protect sensitive data
• Mentor and provide technical guidance to junior developers
• Continuously updating knowledge of new technologies and industry trends to ensure the software applications are up-to-date and competitive
• Other duties as assigned

Pre-Requisites :

• 5+ years of experience in software development, with a focus on LAMP stack (Linux, Apache, MySQL, and PHP)
• Extensive experience in developing web applications using the LAMP stack (Linux, Apache, MySQL, and PHP) and related technologies such as HTML, CSS, JavaScript, and jQuery
• Strong understanding of software development best practices and design patterns
• Experience with Agile development methodologies
• Experience with Laravel framework
• Experience with Git development tool
• Ability to create project timelines, estimate project tasks and resources, and track progress
• Ability to troubleshoot and debug complex software applications
• Strong analytical skills and ability to break down problems and find solutions

Are you game?

We are looking for a Quality Analyst to join our strategically awesome team!

Qualification:

• Must possess a Bachelor’s/College Degree of any course
• At least 1 year of audit work experience involving calls, files, and processes. Also, engaged in operations calls for onboarding, training, calibration, performance evaluation, coaching, and data management within the BPO industry.
• Must have excellent verbal, written and interpersonal communication skills
• Must be customer service oriented and detail-oriented
• Must be flexible, organized, adaptable and proficient with Microsoft Office applications

Locations:

Mandaluyong Site
Paragon Plaza, Lower Ground Floor, 162 EDSA, Mandaluyong City

Cebu Site
TMSI Lacdon Aliwanay, Balamban, Cebu Province

Bacolod Site
Global Strategic Building, Fordland 2, 2nd & 4th Floor, 11th Street Lacson, Bacolod City, Negros Occidental

Victorias Site
Vic Arcade Building, Ground Floor Osmeña Avenue, Barangay 1, Victorias City

Interested in applying? You may send your resume to Careers@GlobalStrategic.com

The Allegro team is passionate about providing intelligent solutions that move the world toward a safer and more sustainable future. With more than 30 years of experience developing advanced semiconductor technology, innovation with purpose touches every aspect of our business.  From customer engagement and employee recognition to technology advancement and serving the local communities in which we maintain offices, innovation consistently drives our mission and definition of success. 

JOB RESPONSIBILITIES:

Process Set-up and Development

Process Parameter Optimization

• Optimizes process parameters by experimental designs, process variable definitions and robust design engineering for new packages or continuous improvement.

Improvement of Existing Methods and Conception of New Methods

• Conceives, sources out and tests alternative and new methods/processes to improve manufacturability, yield, and quality.

• Spearheads generation of FMEA for new Assembly processes and reviews until completion of qualification.

Equipment Qualification and Development

• Designs and/or qualifies jigs, fixtures, and tools to enhance machine efficiency and improve product quality.

• Generates and/or reviews equipment specifications and qualification procedures and supporting documents for PAR of new equipment.

• Spearheads machine qualification and monitoring, and/or conducts equipment buy-off at supplier site.  Recommends machine modifications whenever necessary.

Material Development

• Sources out, evaluates and recommends alternative materials to reduce cost, enhance quality, and improve manufacturability.

Product Development

• Determines machine and process capability for new products.

• Ensures that engineering lots for new devices and packages are assembled in conformance to all requirements and process concerns are reported.

Cost Reduction and Yield Improvement

• Plans, designs, implements and monitors activities geared to improve product and material yield, reduce production cost and/or reduce product reliability defects.

Standardization and Documentation

• Generates, interprets, and updates process and material specifications and flowcharts for new package projects.

• Interprets quality inspection criteria and specifications.

• Prepares technical reports on the results of evaluations and investigations and presents recommended actions.

Coordination/Communication of Process Issues for Improved Quality, Manufacturability and Reliability.

• Coordinates quality, manufacturability, process control and reliability issues with internal and external customers.

• Facilitates discussion of material and equipment quality and performance issues with supplier/s.

MINIMUM QUALIFICATIONS:

• Degree in Mechanical/Electrical / Electronics and Communication /Materials / Metallurgical / Chemical / Manufacturing / Industrial Engineering.

• Subject matter expert with at least 10  years’ experience in a Package Development, New Product Introduction and/or Sustaining role in a semiconductor assembly environment for leadframe and substrate-based packages, including failure modes and failure analysis, covering standard and custom package.

• Comprehensively perform, review and interpret mold simulations and create/recommend effective solutions to achieve optimum results.

• Review and interpret POD and tooling designs and create/recommend effective solutions to achieve design intent.

• Comprehensive knowledge of downstream and upstream Assembly processes that impact the Molding Processes) and can be impacted by the output of the Molding Process, respectively.

• Comprehensive use of principles of Design for Manufacturability, DFMEA and Design Review for Manufacturability by Failure Modes (DRBFM) or its equivalent.

• Subject matter expert in the use of statistical methods of experimentation and analysis and their associated application/tools (DOE, SAS-JMP, Minitab, others) to establish and improve Process and Equipment Capability.

• Comprehensive knowledge and application of the Advance Quality Core tools (Process Flow, FMEA, Control Plan, Process Specifications and Work Instructions)

• Comprehensive knowledge and application of Problem-Solving Methods and use of the appropriate analytical techniques to establish cost effective and efficient solutions with high level of critical thinking with solution provider mindset.

• High level of effective written, oral communication, presentation, and training skills. 

• High aptitude in mechanical reasoning and drawing with comprehensive knowledge of dimensioning and tolerancing.

• Comprehensive use of Continuous Improvement Tools like PDCA, Lean, others.

• Experience in handling, supervising a technical team and possesses good people skills.

What Performance Monitoring contributes to Cardinal Health

Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution.

Performance Monitoring is responsible for monitoring, analyzing and reviewing customer contact quality.

Role summary

We are looking for an experienced and passionate Manager of Performance Monitoring and Analytics to lead our team in optimizing the performance of our contact center through data-driven insights. The ideal candidate will have extensive experience managing performance monitoring and analytics teams, as well as proficiency using Verint Analytics tools to drive an insight-driven quality management program. This position is essential to ensuring that our contact center operates effectively, delivering exceptional customer experiences and continuous improvement.

Accountabilities in this role

• Lead a team of performance monitoring and analytics professionals to ensure accurate tracking and analysis of key metrics related to call volume, response times, agent performance, customer satisfaction, as well as other relevant KPIs.
• Manage the use of Verint Analytics tools to collect, analyze, and interpret data in order to provide actionable insights that drive quality improvement initiatives.
• Work with cross-functional teams to identify performance gaps, trends, and enhancement opportunities within the contact center operations.
• Create and implement a comprehensive, insight-driven quality management program that supports the ongoing enhancement of agent performance, customer satisfaction, and overall operational efficiency.
• Monitor and assess the efficacy of quality management strategies, adjusting processes as necessary to meet shifting business requirements and objectives.
• Communicate performance insights to leadership on a regular basis, delivering clear and concise reports and presentations that inform decision-making and drive strategic initiatives.
• Coordinate training and development initiatives for the performance monitoring and analytics staff, ensuring that their skills and knowledge remain current with industry standards and technological advances.
• Promote a culture of data-driven decision making, collaboration, and innovation throughout the team and contact center.

Qualifications

· Bachelor's degree in business, analytics, or a related discipline is required

· 7 years and up years of experience leading performance monitoring and analytics teams in a contact center setting.

· Extensive knowledge of using Verint Analytics tools or comparable contact center analytics platforms.

· A comprehensive comprehension of contact center operations, performance metrics, and quality management principles.

· Proven track record of implementing insight-driven quality management programs that increase operational efficiency and customer satisfaction.

· Outstanding analytic abilities, including the capacity to interpret complex data and translate insights into actionable strategies.

· Strong leadership and team management skills, with proven ability to motivate, mentor, and develop team members.

· Effective communication and presentation skills, with demonstrated experience presenting insights to leadership and stakeholders.

· Attentive to detail, organized, and capable of juggling multiple responsibilities in a fast-paced environment.

What is expected of you and others at this level

• Manages department operations and supervises professional employees, front line supervisors and/or business support staff
• Participates in the development of policies and procedures to achieve specific goals
• Ensures employees operate within guidelines
• Decisions have a short term impact on work processes, outcomes and customers
• Interacts with subordinates, peers, customers, and suppliers at various management levels; may interact with senior management
• Interactions normally involve resolution of issues related to operations and/or projects
• Gains consensus from various parties involved

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

To read and review this privacy notice click here

We are looking for a Quality Analyst to join our strategically awesome team!

Qualification:

• Must possess a Bachelor’s/College Degree of any course
• At least 1 year of audit work experience involving calls, files, and processes. Also, engaged in operations calls for onboarding, training, calibration, performance evaluation, coaching, and data management within the BPO industry.
• Must have excellent verbal, written and interpersonal communication skills
• Must be customer service oriented and detail-oriented
• Must be flexible, organized, adaptable and proficient with Microsoft Office applications

Locations:

Mandaluyong Site
Paragon Plaza, Lower Ground Floor, 162 EDSA, Mandaluyong City

Cebu Site
TMSI Lacdon Aliwanay, Balamban, Cebu Province

Bacolod Site
Global Strategic Building, Fordland 2, 2nd & 4th Floor, 11th Street Lacson, Bacolod City, Negros Occidental

Victorias Site
Vic Arcade Building, Ground Floor Osmeña Avenue, Barangay 1, Victorias City

Interested in applying? You may send your resume to Careers@GlobalStrategic.com

QA is an expert in conducting end-to-end monitoring and feedback, reinforcing positive agent behaviors that will result to customer satisfaction, and reforming those that result to negative customer experience.  QA shall be able to assess how transactions are handled, and identify the areas that need improvement.

QA shall ensure that all agent-customer interactions result to positive experience and are performed in accordance to pre-determined compliance guidelines, through, but not limited to:

·         Live or recorded monitoring of agent interactions (both voice and non-voice) ensuring compliance to pre-determined quality guidelines.

·         Meeting the required number of evaluations on a daily, weekly, and/or monthly basis.

·         Provide accurate and impartial judgement on all transaction evaluations.

·         Regular coaching sessions with agents to reinforce good behavior and reform opportunities

·         Reporting of daily, weekly, monthly, and quarterly monitoring scores or any quality-related performance together with root-cause/data analysis and recommended action items.

·         Reporting of critical errors to Operations, Training, and HR, and monitor if the concerned party has completed the relevant corrective action procedures.  

·         Attending administrative hearings and deliberations resulting from the critical error callouts.

·         Facilitating QA rollouts and guidelines orientations for new-hires, and certifying agents prior to official endorsement to Operations.

·         Collaborating with Operations and Training in developing the technical and soft-skills of agents through coaching sessions, QA orientation, calibration sessions, rewards and recognition projects, etc.

·         Attending and facilitating calibration sessions, and sending relevant minutes and variance reports after each session.

·         Liaising with clients, and other internal groups as needed, on the creation/update of monitoring/compliance/knowledge-based tools and guidelines, etc.

·         Reporting agent and transaction compliance trends to the Quality Manager and/or QA Supervisor.

·         Identifying trends and opportunities for additional training or corrective action as needed and share feedback with immediate supervisor, Operations, and Training.

·         Taking proper action on disputes filed against transaction evaluations.

·         Participating in internal and external client meetings and performance reviews.

·         Participating in process improvement designs related to quality, technology (CRM/KRM), agent-customer interaction flows, etc.

·         Reviewing and submitting exceptional calls to be pooled for the good call library.

·         Performing physical or information security audits, and telecommunication line quality, and floor background noise as needed

Performing other duties as requested or required by the Quality Manager or QA Supervisor, including taking in calls and/or providing back office services.

Join the A-Team and experience the A-Life!

QA is an expert in conducting end-to-end monitoring and feedback, reinforcing positive agent behaviors that will result to customer satisfaction, and reforming those that result to negative customer experience.  QA shall be able to assess how transactions are handled, and identify the areas that need improvement.

QA shall ensure that all agent-customer interactions result to positive experience and are performed in accordance to pre-determined compliance guidelines, through, but not limited to:

·         Live or recorded monitoring of agent interactions (both voice and non-voice) ensuring compliance to pre-determined quality guidelines.

·         Meeting the required number of evaluations on a daily, weekly, and/or monthly basis.

·         Provide accurate and impartial judgement on all transaction evaluations.

·         Regular coaching sessions with agents to reinforce good behavior and reform opportunities

·         Reporting of daily, weekly, monthly, and quarterly monitoring scores or any quality-related performance together with root-cause/data analysis and recommended action items.

·         Reporting of critical errors to Operations, Training, and HR, and monitor if the concerned party has completed the relevant corrective action procedures.  

·         Attending administrative hearings and deliberations resulting from the critical error callouts.

·         Facilitating QA rollouts and guidelines orientations for new-hires, and certifying agents prior to official endorsement to Operations.

·         Collaborating with Operations and Training in developing the technical and soft-skills of agents through coaching sessions, QA orientation, calibration sessions, rewards and recognition projects, etc.

·         Attending and facilitating calibration sessions, and sending relevant minutes and variance reports after each session.

·         Liaising with clients, and other internal groups as needed, on the creation/update of monitoring/compliance/knowledge-based tools and guidelines, etc.

·         Reporting agent and transaction compliance trends to the Quality Manager and/or QA Supervisor.

·         Identifying trends and opportunities for additional training or corrective action as needed and share feedback with immediate supervisor, Operations, and Training.

·         Taking proper action on disputes filed against transaction evaluations.

·         Participating in internal and external client meetings and performance reviews.

·         Participating in process improvement designs related to quality, technology (CRM/KRM), agent-customer interaction flows, etc.

·         Reviewing and submitting exceptional calls to be pooled for the good call library.

·         Performing physical or information security audits, and telecommunication line quality, and floor background noise as needed

Performing other duties as requested or required by the Quality Manager or QA Supervisor, including taking in calls and/or providing back office services.

Join the A-Team and experience the A-Life!

QA is an expert in conducting end-to-end monitoring and feedback, reinforcing positive agent behaviors that will result to customer satisfaction, and reforming those that result to negative customer experience.  QA shall be able to assess how transactions are handled, and identify the areas that need improvement.

QA shall ensure that all agent-customer interactions result to positive experience and are performed in accordance to pre-determined compliance guidelines, through, but not limited to:

·         Live or recorded monitoring of agent interactions (both voice and non-voice) ensuring compliance to pre-determined quality guidelines.

·         Meeting the required number of evaluations on a daily, weekly, and/or monthly basis.

·         Provide accurate and impartial judgement on all transaction evaluations.

·         Regular coaching sessions with agents to reinforce good behavior and reform opportunities

·         Reporting of daily, weekly, monthly, and quarterly monitoring scores or any quality-related performance together with root-cause/data analysis and recommended action items.

·         Reporting of critical errors to Operations, Training, and HR, and monitor if the concerned party has completed the relevant corrective action procedures.  

·         Attending administrative hearings and deliberations resulting from the critical error callouts.

·         Facilitating QA rollouts and guidelines orientations for new-hires, and certifying agents prior to official endorsement to Operations.

·         Collaborating with Operations and Training in developing the technical and soft-skills of agents through coaching sessions, QA orientation, calibration sessions, rewards and recognition projects, etc.

·         Attending and facilitating calibration sessions, and sending relevant minutes and variance reports after each session.

·         Liaising with clients, and other internal groups as needed, on the creation/update of monitoring/compliance/knowledge-based tools and guidelines, etc.

·         Reporting agent and transaction compliance trends to the Quality Manager and/or QA Supervisor.

·         Identifying trends and opportunities for additional training or corrective action as needed and share feedback with immediate supervisor, Operations, and Training.

·         Taking proper action on disputes filed against transaction evaluations.

·         Participating in internal and external client meetings and performance reviews.

·         Participating in process improvement designs related to quality, technology (CRM/KRM), agent-customer interaction flows, etc.

·         Reviewing and submitting exceptional calls to be pooled for the good call library.

·         Performing physical or information security audits, and telecommunication line quality, and floor background noise as needed

Performing other duties as requested or required by the Quality Manager or QA Supervisor, including taking in calls and/or providing back office services.

Join the A-Team and experience the A-Life!

The internship missions

Working within the operations team of our consumer goods QC inspections business, the intern will be responsible for the continuous improvement of our processes aiming at operational excellence and offering cutting-edge solutions for better quality control in the supply chains of our clients.

• Provide technical support on the ground for the inspections: perform product inspections in the factories, train the inspectors, optimize the organization in the factories.
• Perform internal audits to ensure that the inspection SOP is well applied by the inspectors and that the client’s inspections requirements are well integrated and followed.
• Provide technical expertise to identify and evaluate process improvement opportunities: inspections physical and IT tools, AI technologies, inspection protocols, training, data management and analysis, monitoring tools…
• Partner and collaborate with the different support departments to ensure that all issues reported by the inspectors or by the clients are addressed and that effective solutions are implemented at all levels.
• Autonomously manage selected LEAN projects with high value deliverables for improvement of lead-time, quality and costs of the products inspections.

The talent recruited will report directly to the local Operations Manager.

Salary: P55,000 – P75,000 (Monthly Package)

Schedule:

2 months Training (5 days, 9 hours each): Mondays – Fridays (8:30 AM – 5:30 PM EST)

Then will transition to weekend shift (3 days, 13 hours each): Friday 9:00 PM EST – Saturday 10:00 AM EST, Saturday 9:00 PM EST – Sunday 10:00 AM EST, Sunday 9:00 PM EST – Monday 10:00 AM EST

What are we looking for?

Skills Required:

• Windows desktop
• VMware (i.e. ESXi, vCenter)
• Storage (i.e. SANs)
• Azure virtual machines, storage, and networking
• AWS EC2, EBS, and VPC

Nice to have:

• Experience with N-Able (NCentral, if possible)

What will you do?

• Identify, diagnose, and resolve technical problems efficiently.
• Be adept at asking relevant questions, analyzing symptoms, and using available resources to troubleshoot issues effectively.
• Maintain accurate and detailed records of reported issues, troubleshooting steps, and solutions.
• Document actions and follow established procedures for tracking and resolving problems.
• Assist end users with setting up computers, joining domain, and applying updates and policies. This includes installing operating system updates, configuring network settings, and enforcing IT policies and procedures.
• Continuously learn and adapt, staying ahead of industry trends and mastering new skills.

Join the awesome team and enjoy these benefits & perks:

• Home-based work setup

• Medical, Dental Coverage and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Complimentary Sleeping Quarters, Coffee at no cost
• Complimentary Office Fitness and Wellness Facilities at no cost
• Regular Company Events, Work Life Balance, and Career growth opportunities
• Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA

JOIN CONNECTOS NOW!

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

Our client is a top IT services provider in New York City. They specialize in helping businesses with their IT needs, from choosing and installing hardware and software to making sure everything runs smoothly in the long term. They're especially focused on ensuring that a company's IT systems support its overall business goals.

#ConnectOS #TeamConnectOS

Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age', race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.

ABOUT US

BSA Solutions offers talent outsourcing services to small and medium-sized businesses. We provide access to highly skilled professionals, enabling global businesses to build their dream teams in the Philippines and Malaysia. Our vision is to create a community of successful companies where talented individuals can meet and collaborate. We encourage our talents to push their limits, embrace their potential, and passionately pursue greatness. We pride ourselves on delivering exceptional results to our clients through our personalized service and our in-depth knowledge of the markets we serve. 

HEADLINE

Are you dynamic and creative with a passion for modern, cutting-edge AI algorithms? Do you have experience in developing software technology for the digital health environment? If so, we have an exciting opportunity for you to join our US client, driving the AI revolution with state-of-the-art AI models in medical imaging and diagnostics. 

We are seeking a TESTING ENGINEER to be part of the start-up team and be responsible for testing and assuring the required quality to help build and maintain cutting-edge AI applications. 

What’s in it for you: 

• The opportunity to help drive the AI revolution in medical imaging and diagnostics. 
• Work on cutting-edge technology and be part of a collaborative and forward-thinking team. 
• Competitive compensation, excellent benefits. 
• Personalised development program & seniority benefits. 
• Being part of an international team of smart and passionate colleagues. 

This is a FULL-TIME role, MONDAY TO FRIDAY, NIGHTSHIFT. 

This is an office-based position in central Cebu City. 

The expected start date is February 2024. 

ABOUT THE ROLE

We're seeking a dynamic and creative TESTING ENGINEER to join our team. As a Senior Testing Engineer, you will be responsible for testing and assuring the required quality to help build and maintain our applications. You will work closely with our developers to define test scenarios of various components. You will work with product owners and UX designers to understand the features we are building and to improve product experience, quality, and regulatory compliance to ensure the development of quality software. Being part of a small team at an exciting start-up in a fast-paced environment, you will be able to contribute to team growth and development of the organisation and make an impact. 

RESPONSIBILITIES

• Participate in refining user stories to ensure the acceptance criteria are clear. 
• Derive test scenarios to ensure acceptance criteria can be validated. 
• Execute test cases and be able to do thorough black box testing. 
• Define, maintain, and carry out regression testing. 
• Create automated test cases. 
• Create test plans and test reports. 
• When defects are found, they are clearly described with steps to reproduce. 

QUALIFICATIONS AND REQUIREMENTS

• Bachelor's or Master's degree in Computer Science, Engineering, or equivalent experience. 
• 3+ years of experience in Testing software applications. 
• 2+ years of experience with automation testing tools such as Selenium, Appium or Playwright. 
• Experience with Agile and secure software development methodologies. 
• Experience with writing automated end-to-end tests to assert the correct functional behaviour of the system. 
• Experience writing stress tests. 
• Experience writing stress integration tests. 
• Experience with Web API's 
• Strong attention to detail and exceptional analytical and problem-solving abilities. 
• Excellent organisational skills with the ability to prioritise tasks, work on multiple assignments, and manage time effectively. 
• Ability to work independently and as part of a team. 
• Excellent verbal and written English and interpersonal skills to interact with clients and team members effectively.  
• High level of integrity and professionalism. 

IMPRESS US MORE

• Experience with Azure DevOps. 
• Experience with SpecFlow. 
• Experience with integrating tests into CI/CD pipelines. 
• Experience with CI/CD using tools such as Git/Azure Repos. 
• Experience with DICOM, FHIR, HL7. 
• Experience developing solutions for the Digital Health environment, specifically medical software devices. 

WHY YOU SHOULD JOIN US

BSA Solutions, Inc. emphasizes in: 

• Providing you with competitive compensation and benefits that exceed market standards and the Labor Law. 
• Ensuring your health and well-being with a comprehensive and generous HMO benefits package for you and one dependent from the start date, a 24/7 employee assistance program, mental health assistance with licensed practitioners, and in-house fitness and wellness programs. 
• Encouraging you to take ownership of your choices and be accountable for your personal growth, happiness, and success. 
• Challenging your status quo, pushing your boundaries for you to embrace your potential and pursue greatness. 
• Building supportive and inclusive communities that inspire and uplift each other, fostering a sense of belonging and connection among its employees and the wider local communities. 
• Encouraging you to be authentic, be true to yourself, embrace your uniqueness, and live a fulfilling and purpose-driven life. 
• Promoting a growth mindset and a commitment to lifelong learning and encouraging you to seek knowledge, explore new experiences, and embrace challenges as opportunities for personal and professional development. 
• Encourages you to appreciate each moment and find balance in your lives, being fully present in the moment, cultivating mindfulness, and finding joy in the present. 
• Encouraging you to set clear intentions, align your actions with your values, and make conscious choices that contribute to your overall well-being and happiness. 

Join us and connect and collaborate with bright minds. Be part of a culture of equity, diversity, and inclusion, where you can showcase your unique talents and expertise to create successful outcomes for you, the client, and the company. All qualified applicants will receive consideration for employment without regard to gender, gender identity/orientation, race, colour, religion, origin, or other characteristics.  

The Allegro team is passionate about providing intelligent solutions that move the world toward a safer and more sustainable future. With more than 30 years of experience developing advanced semiconductor technology, innovation with purpose touches every aspect of our business.  From customer engagement and employee recognition to technology advancement and serving the local communities in which we maintain offices, innovation consistently drives our mission and definition of success. 

JOB RESPONSIBILITIES:

Process Set-up and Development

Process Parameter Optimization

• Optimizes process parameters by experimental designs, process variable definitions and robust design engineering for new packages or continuous improvement.

Improvement of Existing Methods and Conception of New Methods

• Conceives, sources out and tests alternative and new methods/processes to improve manufacturability, yield, and quality.

• Spearheads generation of FMEA for new Assembly processes and reviews until completion of qualification.

Equipment Qualification and Development

• Designs and/or qualifies jigs, fixtures, and tools to enhance machine efficiency and improve product quality.

• Generates and/or reviews equipment specifications and qualification procedures and supporting documents for PAR of new equipment.

• Spearheads machine qualification and monitoring, and/or conducts equipment buy-off at supplier site.  Recommends machine modifications whenever necessary.

Material Development

• Sources out, evaluates and recommends alternative materials to reduce cost, enhance quality, and improve manufacturability.

Product Development

• Determines machine and process capability for new products.

• Ensures that engineering lots for new devices and packages are assembled in conformance to all requirements and process concerns are reported.

Cost Reduction and Yield Improvement

• Plans, designs, implements and monitors activities geared to improve product and material yield, reduce production cost and/or reduce product reliability defects.

Standardization and Documentation

• Generates, interprets, and updates process and material specifications and flowcharts for new package projects.

• Interprets quality inspection criteria and specifications.

• Prepares technical reports on the results of evaluations and investigations and presents recommended actions.

Coordination/Communication of Process Issues for Improved Quality, Manufacturability and Reliability.

• Coordinates quality, manufacturability, process control and reliability issues with internal and external customers.

• Facilitates discussion of material and equipment quality and performance issues with supplier/s.

MINIMUM QUALIFICATIONS:

• Degree in Mechanical/Electrical / Electronics and Communication

• Mold Brand, Deflash, Trim, Form and Singulate Equipment subject matter expert with at least 10 Years experience in Equipment Capability Studies and Selection relative to Package Development, New Product Introduction and/or HVM in a semiconductor assembly environment for leadframe and substrate-based packages.

• Comprehensively review and interpret POD and tooling designs and create/recommend effective solutions to achieve design intent.

• Comprehensive knowledge of downstream and upstream Assembly that impact these EOL processes (input) and can be impacted by the output of the EOL processes, accordingly.

• Good working knowledge and use of principles of Design for Manufacturability, DFMEA and Design Review for Manufacturability by Failure Modes (DRBFM) or its equivalent.

• Comprehensive knowledge and application of the Quality Core tools (Process Flow, FMEA, Control Plan, Process Specifications and Work Instructions)

• Comprehensive knowledge and application of Problem-Solving Methods and use of the appropriate analytical techniques to establish cost effective and efficient solutions.

• Good working knowledge of statistical methods of experimentation and analysis and their associated application/tools establish and improve Equipment Capability to achieve design intent.

• High level of effective written, oral communication, presentation skills.

• High level of critical thinking with solution provider mindset.

• High aptitude in mechanical reasoning and drawing with comprehensive knowledge of dimensioning and tolerancing.

• Comprehensive use of Continuous Improvement Tools like PDCA, Lean, others.

Maintenance and Calibration

1. Performs troubleshooting and implements corrective action to immediately address emergency downtime, production delays and/or quality issues during the shift.
2. Implements maintenance works ensuring that the methods and materials applied are in accordance with the sound engineering and applicable standards.
3. Provides inputs and recommends action plans for the repairs and maintenance works.
4. Investigates root cause/s, implements and/or recommends cost-effective corrective action plans.
5. Performs calibration of all plant control and measuring equipment as maybe required ensuring that devices remain reliable and that these conform to applicable standards.

Condition-based Monitoring

1. Monitors operational performance efficiencies and performs analysis of problems encountered.
2. Performs vibration monitoring and/or thermal imaging as provided for in the preventive maintenance program.
3. Analyzes results, implements and/or recommends corrective/preventive action plan on the abnormalities and potential problems identified and communicates Supervisors and/or Manager for evaluation and approval of implementation.

Spare Parts Monitoring

1. Identifies and recommends action plans for the procurement of materials needed for the effective and on-time implementation of maintenance work.
2. Coordinates with the Maintenance Planners, Supervisors and Manager to ensure availability of materials.

Improvement Projects

1. Designs and performs cost estimates of improvement projects and submits to Supervisors and/or Manager for evaluation.
2. Implements improvement projects ensuring that these are in accordance with project specifications and applicable standards
3. Performs electrical/instrumentation installations ensuring safety and efficiency and that specifications are met.

Power System and Energy Management

1. Operates and tends the power generators as may be required during scheduled and unscheduled power interruptions.
2. Ensures that power is appropriately provided to critical processes and/or departments.
3. Monitors critical power system parameters, power factor, demand and energy of all critical process areas in the plant.

Other Tasks

1. Assures the accuracy and completeness of all drawings, files, engineering records, reports, prints, and tasks of assigned projects.
2. Learns and understands other processes through immersion and development training in other departments.
3. Actively participates in company programs and provides support at all times.
4. Establishes, maintains, recommends and implements a good housekeeping program for all areas of responsibility to ensure compliance to food safety standards set by GMP, HACCP & Halal.
5. Attends to night calls and other maintenance emergencies as the need arises.
6. Performs related work as may be assigned by the immediate superior.

Provides assistance to CRO and Production Supervisor. Ensures micro hand adds readiness and accuracy, and monitors micro ingredients and packaging materials availability in the process area. The position is also responsible for contributing to the achievement of the quality objectives of the plant by performing the functions of key positions in the plant.

1. Monitors hand adds inventory and identifies critical ingredients and packaging material during his shift, recommends action plans to Production Supervisor and/or Feedmill Manager. Tracks micro hand adds prepared in his shift and conduct physical inventory and inspection to ensure weight accuracy and correct ingredients are utilized for the specific diet.

2. Check finished goods output to verify and ensure the correct bagging report. Do production posting and other related clerical works.

3. Learns and understands the feed milling processes and develop the skills required to be able to assist the Control Room Operator in;

1.  Materials elevation and process bins management

2. Batching, grinding and mixing operations

3. Pelleting and fat coating operation

4. Bagging operation

Salary: P70,000 - P90,000 (Monthly Package)

Schedule: Monday – Friday (Shifting/Rotational)

What are we looking for?

Skills Required:

• At least 3 years of L2 Service Desk/Support Operations Engineering experience preferably in an MSP environment
• Troubleshooting MS Windows Desktop and Server operating systems 
• MS Office 365 and Exchange Server troubleshooting and administration
• An in-depth understanding of MS Active Directory and Group Policy
• LAN / WAN troubleshooting
• Previous experience working for a Managed Services Provider is highly regarded
• At least one industry certification such as Microsoft, Citrix, Cisco or similar
• A proven ability to demonstrate initiative and attention to detail
• A customer centric approach displaying both empathy and integrity

• ITIL experience and/or certification

Nice to Have:

• Bachelor’s degree in information management, Information Technology, Information System, Computer Science, Business Administration, or equivalent
• A proven ability to demonstrate initiative and attention to detail
• A customer centric approach displaying both empathy and integrity
• ITIL experience and/or certification

What will you do?

• Remote incident resolution and request fulfilment to SLAs
• Active Directory administration
• User creation and termination requests.
• Remote configuration of hardware and software
• Create Knowledgebase articles and process documents, where possible.
• Reduce the volume of incidents by identifying and eliminating root cause through the pro-active problem management process
• Basic network troubleshooting and fault finding

• Work with third parties to Facilitate repair work for onsite desk side equipment
• Adherence to company’s service procedures.

Join the awesome team and enjoy these benefits & perks:

• Home-based work setup
• Medical, Dental Coverage and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Complimentary Sleeping Quarters, Coffee at no cost
• Complimentary Office Fitness and Wellness Facilities at no cost
• Regular Company Events, Work Life Balance, and Career growth opportunities
• Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA

JOIN CONNECTOS NOW!

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

Since 1998, our client has been helping organisations access technology to their business advantage. They achieve this by providing IT management, IT strategy and converged IT services to clients across Australia, New Zealand, Asia and North America.

To learn more about our awesome opportunities, visit connectos.co/careers

#ConnectOS #ConnectOSCareers #TeamConnectOS

Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age’, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.

Octal Philippines Inc. is a leading IT solutions company seeking a skilled and experienced individual to join our partner team as a Network Engineer. As a Network Engineer, you will be responsible for designing, implementing, and maintaining the company's network infrastructure. This includes configuring, troubleshooting, and optimizing network devices and technologies to ensure the smooth and secure operation of the network. This is an excellent opportunity for someone with strong technical knowledge and a passion for network engineering within the IT industry.

Responsibilities

• Design, implement, and support network infrastructure, including switches, routers, firewalls, wireless access points, and VPN appliances
• Configure and troubleshoot network devices and technologies, including VLANs, routing protocols, and network security
• Implement and support Layer2 and Layer3 Switching platforms such as Cisco Nexus, Catalyst and Arista Networks
• Execute simple to moderately complex changes as explicitly directed by Project Engineer or Architect.
• Document network configurations, procedures, technical design plans, cost summaries, implementation plans, and Operations.
• Stay up-to-date with industry trends and best practices in network engineering

• Bachelor's degree in Engineering, Electrical Engineering, Computer Science, Information Technology, or related field
• At least 3 years of experience in the following:
• Network engineer / operations in a multi-site, multi-national company.
• Building and supporting LANs, MANs, WANs, VPNs, and remote access solutions in a variety of topologies in a multi-vendor environment
• Competency in at least three Products (WAN, LAN, WLAN/Wireless, Data Center, Security, Voice).
• Competency in at least one Technical Domain in each Product listed.
• Competency in multiple Tech Domains in at least one Product.
• Can troubleshoot across any part of the network; from end-to-end network.
• Competency in internally managed parts of the network.
• Full comprehension of the design of a given Tech Domain.
• Hands-on experience with Cisco IOS, NX-OS, IOS-XE, IOS-XR routers.
• Hands-on experience with Network segmentation and Endpoint security.
• Next-Generation Firewalls (NGFW) preferred (eg Fortinet, etc)
• Knowledge of Network Access Control and Zero Trust Network models
• Deep Understanding of various network protocols such as OSPF, BGP, MP-BGP, VRFs, MPLS, EVPN/VxLAN, QoS
• High level understanding of Datacenter Virtualization and virtualized workload mobility
• Advanced knowledge of Multicast
• Knowledge of F5 Load Balancers (physical and virtual)
• An understanding of Network monitoring, analysis, and management with tools such as DNA Center/Assurance/Spaces, Cisco Prime, Solarwinds, Arista Cloudvision, and/or other Network monitoring tools.
• Cisco Certified Network Associated (CCNA) required
• Other preferences:
• Public and Private cloud knowledge
• Python / Ansible and any relevant hands-on Network automation experience
• Project management skills
• Cisco Certified Network Professional (CCNP) and/or Internetwork Expert (CCIE)
• Media/Entertainment/Video Distribution/Broadcast/Finance/Banking industry experience, but not required.

Allowance, Health & Life Insurance, & others

We have a fantastic opportunity for an experienced Senior Dev Ops Engineer to join our global team.  This role will play a major part in the delivery of our Group Data Strategy and Data Transformation Journey by delivering, enhancing, and maintaining our IQEQ Data Platform which will drive how our data is managed and used to deliver outcomes in a host of key areas to maximise business value and growth delivering improvements for internal and external stakeholders and clients.

The ideal candidate will have a solid background in software engineering and will work with other seasoned experts across a variety of disciplines, including Data Science, DevOps & Engineering.

Your responsibilities include building Big Data environments in the cloud, improving the technical landscape and effectiveness of the data platforms.  Helping to streamline the software development lifecycle to improve developer productivity, delivery speed, and code quality. You will work closely with development, operations, and security teams to identify and resolve pain points and inefficiencies in delivery workflows.

Key responsibilities include automating delivery processes and maintaining the continuous integration and continuous deployment (CI/CD) pipeline.

Tasks (what does the role do on a day-to-day basis)

• Streamline the software development lifecycle by identifying pain points and productivity barriers and determining ways to resolve them. 
• Collaborate closely with development teams to understand their current build and release processes and make recommendations for improvement.
• Partner with cross-functional stakeholders, including development, operations, quality assurance and security, to streamline processes.
• Provide guidance to development teams to improve performance and operability of the solutions they develop.
• Build and maintain the CI/CD pipelines to improve developer productivity, agility, and code quality.
• Develop and continuously improve automation solutions to enable teams to build and deploy code efficiently and consistently.
• Build automated testing to reduce manual effort and improve product quality.
• Ensure that systems meet business and customer needs for reliability and availability.
• Monitor and manage application performance and service quality, including initial troubleshooting, identification of root cases and issue resolution.
• Work closely with cross-functional stakeholders to analyse and troubleshoot complex production issues. 
• Prepare and present design and implementation documentation to multiple stakeholders.
• Promote DevOps principles and culture across the software engineering organization.

Salary: P130,000 to P160,000 (Monthly Package)

Schedule: Monday – Friday (09:00 AM - 06:00 PM AEST)

What are we looking for?

Skills Required:

• 3-5 years of proven experience as an L3 Support Engineer, Systems Engineer or similar role.
• Experience in supporting infrastructure for various platforms such as Windows Server, Azure, Microsoft 365, MS HyperV, and Remote Desktop Services.
• Strong fundamental understanding of enterprise technologies and infrastructure including Networking, Servers & Storage, cloud platforms, and virtualization.
• Experience working in a Managed Services Provider industry is highly preferable.
• Experience and knowledge of wireless concepts, switching, routing, firewalls, VPN, and the interaction between hardware, networks, data centers, and application software.

Nice to Have:

• Outstanding communication and interpersonal abilities.
• Good understanding of ITIL principles and methodologies.
• Excellent time-management and prioritization skills, with the ability to log and account for billable/utilized time and work across multiple high-level incidents by prioritizing tasks based on impact and current state.
• Provide clients with timely updates, resolutions within SLAs.

What will you do?

• Manage infrastructure security such as firewall, endpoint protection, email protection, network security, identity, group policies, mobile device management, Azure, Microsoft 365.
• Manage and maintain IT infrastructure environment on-premises and in the cloud.
• Manage and monitor remote access into to the college environment whether on-premises or in the cloud.
• Working with some great engineers on multiple clients/projects using the latest technologies such as Azure, Microsoft 365 and only a small subset of legacy items such as vmware.
• Manage and support over 3000+ devices nationally.

Join the awesome team and enjoy these benefits & perks:

• Hybrid (3 days per week Office-based; 2 days per week Home-based)
• Medical, Dental Coverage and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Complimentary Sleeping Quarters, Coffee at no cost
• Complimentary Office Fitness and Wellness Facilities at no cost
• Regular Company Events, Work Life Balance, and Career growth opportunities
• Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA

JOIN CONNECTOS NOW!

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

Our client based in Melbourne; Australia is a fast-growing IT technology provider specializing in being a one stop shop for your business needs. They consistently separate ourselves from competitors by offering fast, agile solutions which in turn assist you increasing your business productivity & getting the most out of your employees.

#ConnectOS #ConnectOSCareers #TeamConnectOS

Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age’, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.