Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

We are FIS. Our technology powers the world’s economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients and communities. If you’re ready to start learning, growing and making an impact with a career in fintech, we’d like to know: Are you FIS?

About the role:
As a Software Engineer you could work with bleeding edge technology as you build innovative fintech products that change the way the world pays, banks and invests. This will involve developing core versions of software applications, identifying client requirements and technical specifications, interacting with engineering groups and training clients on applications.

What you will be doing:

• Designing, programming, debugging and modifying software enhancements.

• Interacting with product managers and users to define requirements and modifications.

• Participating in software design meetings to determine technical requirements.

• Working with internal Client Training, Client Relationship and Sales teams.

What you will need:

• At least 8 years of working experience (development and support) with Java and SpringBoot

• Payments Knowledge

• Experience working with Apache Tomcat application server or similar

• Experience working on Linux servers

• Knowledge of MS SQL

• Technical skills --Java, API’s (SOAP and REST) , Basics of Microservice , Spring boot.

• front end technologies like –HTML, Java Script, XSL, XML, JSON,

• Swagger Knowledge

• SOAP UI/Postman

• Apache Kafka

• Experience with end-to-end systems development life cycles and standards. Knowledge of financial industry practices, regulations and operations.

• Fluency in sequence diagrams, class models, etc.

• Proficiency in solutions design and requirements definition disciplines.

What we offer you:

• Competitive salary and attractive benefits

• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities

• A modern, international work environment and a dedicated and motivated team

#LI-CV1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Shift Assignment: Night Shift

We are looking for an experienced Data Engineer to join our team. The ideal candidate will have expertise in the Azure Data Factory (ADF), Databricks, SQL and data warehouse concepts. In this role, you will be responsible for creating, maintaining, and optimizing data pipelines and processes, building and deploying data models, and ensuring data integrity.

• Responsibilities

  • Design and develop data pipelines/processes using ADF, Databricks, and SQL.
  • Design and develop data models to support business requirements.
  • Analyze and optimize data pipelines and data models.
  • Monitor data pipelines, data models, and data integrity.
  • Work closely with other teams to ensure data quality and accuracy.
  • Implement best practices for data security and privacy.
  • Troubleshoot data-related issues.

Shift Assignment: Mid Shift

Strategic Analytics is a growing team at Arch. The team develops innovative predictive models and analytical tools to improve profitability and growth. This position will help support the data engineering needs across a growing portfolio of high-profile analytics projects by developing complex data structures and pipelines leveraging a diverse set of tools and languages. This includes the following cloud based technologies: Databricks, Snowflake, Spark, Python and Azure Data Factory. As a key member of the Strategic Analytics team, you will advance our data engineering capabilities helping the team analyze data faster.  

• Work closely with predictive modelers to assemble large, complex data sets that help solve business problems and increase profitability
• Perform data manipulation and transformation using SQL and Python
• Identify, design, and implement internal process improvements: automating manual processes and optimizing data pipelines
• Discover and explore new sources of data with curiosity and creativity
• Create and maintain optimal data pipeline architecture
• Author detailed and comprehensible documentation of data pipelines and technical solutions
• Ensure data quality and completeness

Shift Assignment: Mid Shift

Strategic Analytics is a growing team at Arch. The team develops innovative predictive models and analytical tools to improve profitability and growth. This position will help support the data engineering needs across a growing portfolio of high-profile analytics projects by developing complex data structures and pipelines leveraging a diverse set of tools and languages. This includes the following cloud based technologies: Databricks, Snowflake, Spark, Python and Azure Data Factory. As a key member of the Strategic Analytics team, you will advance our data engineering capabilities helping the team analyze data faster. 

• Work closely with predictive modelers to assemble large, complex data sets that help solve business problems and increase profitability
• Perform data manipulation and transformation using SQL and Python
• Identify, design, and implement internal process improvements: automating manual processes and optimizing data pipelines
• Discover and explore new sources of data with curiosity and creativity
• Create and maintain optimal data pipeline architecture
• Author detailed and comprehensible documentation of data pipelines and technical solutions
• Ensure data quality and completeness

Shift Assignment: Night Shift

The Software Engineer is responsible for development, implementation, and maintenance of software solutions. The role includes working on Front-end and back-end systems. The main duties include understanding user requirements, translating them to Front/Back End code, developing database objects and APIs.

The candidate will provide analysis, design, coding, debugging, testing, and support of software applications.

1. Works with the Agile Program Manager (APM), Digital Product Manager (DPM), and Business Systems Analyst (BSA) to accurately capture stakeholder requests and system specifications and translate them into engineering artifacts, which typically include design specifications, source code, test scripts and test results.
2. Coordinates with software architects and Software engineer IVs to ensure that the engineering realization is in accordance with Enterprise Architecture principles and software development best practices.
3. As part of Agile teams, completes software development work which includes application design, coding, code review and testing. Keeps Agile team and APM apprised of project status.
4. Offers suggestions to stakeholders on devising effective and efficient approaches to achieve project and program objectives.
5. Manages engineering risks by proactively tracking and communicating issues and devising methods to mitigating them.
6. Liaises with other project and program areas to coordinate interdependencies and resolve issues.
7. Supports business units in the resolution of in-depth user questions and issues following production support process and SLA’s.
8. Maintains a working knowledge of new technology and software engineering standards, practices and tools.
9. Provides input to APM/DPM in creation of Product Roadmap, High Level Estimates
10. Collaborates with IT management to define and develop documentation & engineering artifact standards, guidelines, processes, and templates.

We are seeking a highly skilled Network Engineer with expertise in Cloud, DevOps, and automation technologies, with a strong emphasis on cloud-based infrastructure while maintaining traditional network systems where necessary. The ideal candidate will have experience managing and integrating Cisco routers, switches, and Checkpoint firewalls, but the primary focus will be on hands-on cloud infrastructure deployments, automation, and DevOps practices. Certifications such as CCNA, CCNP, and OCI/Azure/AWS are required.

A strong background in automation using tools like Terraform is essential to streamline network and cloud infrastructure provisioning. While SDWAN knowledge is beneficial, the role will primarily focus on managing and optimizing hybrid cloud environments, ensuring high performance and reliability across the organization’s cloud and on-premises systems. The role also includes on-call responsibilities to support the operational continuity of critical cloud and network systems.

This position requires hands-on experience with cloud platforms, particularly Oracle Cloud Infrastructure (OCI), and the ability to collaborate with DevOps and development teams to automate and manage network solutions. The successful candidate will focus on executing automation and modernizing network infrastructure towards a cloud-first approach.

Your key tasks 

Network Infrastructure Design & Management:

• Design, implement, and manage hybrid cloud and traditional LAN/WAN environments, including Cisco routers, switches, and Checkpoint firewalls.
• Automate network configuration and deployment using Infrastructure-as-Code (IaC) tools like Terraform.
• Perform routine monitoring, troubleshooting, and optimization of cloud and traditional network environments to ensure high availability.
• Manage disaster recovery plans, capacity planning, and overall network performance for both cloud and on-premises systems.

Cloud and DevOps Integration:

• Collaborate with DevOps teams to design, automate, and manage cloud infrastructure, particularly Oracle Cloud Infrastructure (OCI), ensuring seamless integration with existing network environments.
• Automate cloud deployments using Terraform and other automation tools to streamline cloud and on-premises operations.
• Execute cloud migration strategies, ensuring smooth integration with traditional networking systems.

Network Automation:

• Implement Infrastructure-as-Code (IaC) methodologies using tools like Terraform to automate network provisioning and management for both cloud and traditional infrastructure.
• Focus on reducing manual configuration tasks through automation and streamlining the infrastructure deployment process.

On-Call Support & Operations:

• Participate in an on-call rotation to provide support for critical cloud and network issues, ensuring uninterrupted operations.
• Diagnose and resolve high-priority network and cloud performance issues, working with internal teams to minimize downtime.

Security & Compliance:

• Manage the security of network and cloud devices, including Checkpoint firewalls, ensuring compliance with organizational standards and regulations.
• Perform regular security assessments and implement best practices across both cloud and traditional network environments.

Collaboration & Communication:

• Work closely with system administrators, developers, and project managers to support a cloud-first IT environment, integrating both cloud and traditional networking solutions.
• Communicate complex technical issues effectively to both technical and non-technical stakeholders through documentation and presentations.

Documentation & Process Improvement:

• Maintain comprehensive documentation of cloud and network infrastructure, including architecture diagrams, SOPs, and technical processes.
• Continuously assess and improve cloud and network operations, focusing on automation, efficiency, and best practices.

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

We are FIS. Our technology powers the world’s economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients and communities. If you’re ready to start learning, growing and making an impact with a career in fintech, we’d like to know: Are you FIS?

About the role
As a Software Engineer you could work with bleeding edge technology as you build innovative fintech products that change the way the world pays, banks and invests. This will involve developing core versions of software applications, identifying client requirements and technical specifications, interacting with engineering groups and training clients on applications.

About the team

Develop core versions of software applications for sale to external clients. Identifies client purchasing requirements and technical specifications through Product Management and/or client representatives. Interacts with engineering groups to assist in design changes to equipment and/or software. Trains and communicates with clients on systems application.

What you will be doing
• Analyzes, designs, programs, debugs and modifies software enhancements and/or new products used in local, networked or Internet-related computer programs. (Code must be used in core version of applications available for sale commercially.)
• Interacts with product managers and/or users to define system requirements and/or necessary modifications.
• Participates in software design meetings and analyzes user needs to determine technical requirements.
• Write technical specifications based on conceptual design and stated business requirements.
• Writes code, completes programming and performs testing and debugging of applications using current programming languages and technologies.
• Completes documentation and procedures for installation and maintenance.
• Trains and communicates with internal Client Training, Client Relationship and Sales teams on systems application.
• May be responsible for developing or executing project plans, budgets and schedules and for documenting work and results.
• May deliver informational and decision-seeking presentations to technical and business groups to internal and/or external audiences.
• Other related duties assigned as needed.

What you bring

• C++ experience is required

• Payments or Cards Systems background is a plus

• Knowledge of FIS products and services; in-depth knowledge of products and services in assigned line(s) of business
• Knowledge of end-to-end systems development life cycles, e.g., waterfall, iterative and other modern approaches to software development
• Knowledge of standards relevant to the software industry , e.g., ISO, CMM, Six Sigma
• Knowledge of banking practices, regulations and operations within assigned line(s) of business
• In-depth understanding of design patterns and their application
• Fluency in developing and understanding sequence diagrams, class models, etc.
• Proficiency in solutions design and requirements definition disciplines leveraging model driven design based tools and techniques including conceptual solution component models, business process models, use cases, etc.
 

What we offer you

A career at FIS is more than just a job. It’s the change to shape the future of fintech.

• Competitive salary and benefits

• A voice in the future of fintech

• Always-on learning and development

• Collaborative work environment

• Opportunities to give back

#Ll-EA1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Shift Assignment: Mid Shift

The Site Reliability Engineer (Systems Engineer) works In the Infrastructure Operations team and closely Interacts with development, cloud platform engineering and architecture teams to run and operate cloud-native, DevOps delivered, highly scalable and fault tolerant systems and services. The SRE Engineer ensures that internally and externally facing systems meet and exceed ambitious SLOs (Service Level Objectives) and are continuously improved. This includes deployments and monitoring of all systems through established tools. The incumbent is an intellectually curious passionate technologist up to date with technology trends in the industry, equally relishing challenges to optimize existing systems and services, and challenges to introduce modern technologies. They will execute, monitor, and assist in the continuous improvement of the operational running of our services. The incumbent will execute operations and engineering projects and provide support for and administration of all DevSecOps tools, cloud automation, critical business applications and platforms, and associated systems to build and run software in the cloud.

• Provides guidance to engineering and operations teams on enabling and managing end to end availability and performance of mission critical services.
• Executes established automation for
• Participates in incident response, root cause/postmortem analysis, and drives production improvements for key issues that result in business opportunity for Arch.
• Works on building configuration automation to eliminate waste and manual/repetitive tasks, prevent problem recurrence, and to respond to various service alerts and condition metrics.
• Supports Kubernetes deployments in Azure, including cluster management, upgrades, security policies, application deployment with Argo CD using git and harness pipelines to deploy in collaboration with engineering and development teams.
• Supports DevSecOps tools, pipeline, automation, and infrastructure-as-code scripts and continuously monitors the industry landscape to improve and expand to further speed to market and delivery team autonomy.
• Knows security is job one and includes security in all plans.
• Implements, executes and manages Configuration as Code automation
• Executes tasks aligned to projects in the operations space (upgrades, rollouts of technology, )
• Promotes a continuous improvement, innovation, and collaboration culture across
• Builds and strengthens relationships and partnerships with corporate infrastructure leads and
• Perform other operational duties as required.

• Monitors and evaluates customer service interactions through call monitoring, email reviews, and chat transcripts to ensure adherence to quality standards and compliance with company policies.
• Identifies areas for improvement in customer service performance and provide actionable feedback to customer service representatives.
• Conducts regular quality audits and provide detailed reports to management, highlighting trends, areas of improvement, and best practices.
• Collaborates with the management team to develop and implement quality improvement initiatives and strategies.
• Analyzes customer feedback and data to identify opportunities for process improvement and customer satisfaction enhancement.
• Stay updated on industry best practices and regulatory requirements to ensure compliance and quality standards are met.
• Develops and delivers comprehensive training programs for new and existing customer service representatives, focusing on product knowledge, customer service skills, and company policies and procedures.
• Creates training materials, including manuals, presentations, and interactive activities, to support the learning and development of customer service representatives.
• Conducts training sessions, workshops, and role-playing exercises to enhance the skills and performance of customer service representatives.
• Evaluates the effectiveness of training programs through assessments,quizzes, and performance evaluations, and make necessary adjustments to improve training outcomes.
• Collaborates with the quality assurance team to incorporate customer feedback and quality metrics into training programs.
• Provides ongoing coaching and support to customer service representatives to reinforce training and promote continuous improvement in performance.

• Conducts safety inspection of the kitchen, public area, guest room, stores and preventive maintenance, breakdown repair and constructive works.
• Proposes and recommends upgrading, improvement work and energy saving projects.
• Ensures efficient engineering operation is being met, and quality standard is maintained.

We are seeking a NICE CX-ONE TechOps Engineer to join our team.
CAA TechOps is a support team in OMNI Channel supporting contact center solutions hosted on On-Prem and Cloud SaaS Platforms
This team is responsible for maintaining stability in the production environment and working on Outage/RCA management, Incident Management, Monitoring, and Alerting. Apart from this end-to-end business process activities related to the ongoing migrations and support of the OMNI contact center telephony system across multiple LOBs, collaborate with the Dev team and other stakeholders to ensure the team delivers value to the business and ensures a best-in-class customer experience.

Responsibilities:

• ⁠Identify potential problems in Call Routing, Agent Desktop, Digital Platforms, and propose solutions with the team, correlating any ongoing issues with the environment’s overall impact.
• ⁠Work to design and implement requested IVR enhancements effectively and in line with user needs.
• Monitor scheduled changes, assessing potential impacts to prevent service disruptions.
• Handle day-to-day activities such as managing P3-P5 tickets, monitoring and alerting, collaborating with Infrastructure and Helpdesk teams, and addressing escalations.
• Develop comprehensive product-level knowledge to ensure thorough understanding and expertise.
• Provide timely and effective support for occasional P1 and P2 issues, ensuring swift resolution.
• Lead communication and manage outages effectively to minimize disruption.
• Identify, coordinate, and document Root Cause Analysis for P1 and P2 incidents, ensuring transparency and accountability.
• ⁠Support chat and email routing activities, ensuring smooth operations.
• Manage user creation and bulk loading, and configure roles and permissions.
• Update Knowledge Transfer (KT) documentation for new issues, establishing proactive alerting and resolution processes.
• Collaborate with Subject Matter Experts to review changes, ensuring alignment with best practices.

In the Integration & Output Domain, we provide banks a sustainable path in combining Avaloq Core banking system and ecosystem products.

You will be surrounded by smart, highly capable people who are passionate to build the next generation of innovative applications to address the upcoming challenges of integrating our Avaloq Core Banking systems with different third parties being able to cope with all the new technologies.

In the Rest team we evolve and maintain solutions that allows to integrate third parties over the REST protocol.

We are looking for passionate Senior Backend Engineers to join our team to help us in the development and maintenance of our integration products.

Your key tasks

• Work as part of an agile development team in line with the product roadmap
• Design and develop Back-End Integration products and services, mainly microservice-based REST APIs
• Improve code quality via Unit and Integration tests
• Follow and promote best coding practices within the team
• Perform code reviews and coach junior team members
• Take ownership and responsibility for his area of expertise

As an Quality Inspector, you’ll be reporting to Inspector Team Leader or Operations Manager and working as part of our Operations department. The purpose of QIMA’s Operations team is to deliver our industry-leading services to our clients while ensuring that all the work we do is performed to the QIMA standard of quality.

Your main duties will revolve around on-site quality inspections of our clients’ products.

• Check email daily to receive inspection documents.
• Attend to inspections on time and communicate with supplier in a professional way.
• Perform the inspection of the merchandise according with company procedures. Supervise the stuffing of the containers according with company procedures.
• Fulfill inspection reports according with company procedures and timelines.

Shift Assignment: Mid Shift

Strategic Analytics is a dynamic, growing team at Arch.  The team develops innovative predictive models and analytical tools to improve profitability and growth. This position is responsible for assisting with the design and execution of automated diagnostic test plans to ensure that our services meet the highest quality standards and business requirements. Other tasks include developing and running new tests, reporting on the results and collaborating with other engineers to diagnose and fix issues. This role is for an individual that is attentive to detail and open to exploring and implementing new technology and processes to improve the QA process.

• Performs test planning activities as required.
• Creates and modifies test data.
• Creates and modifies test cases.
• Automation Testing – Set up and maintain automation tests and be involved with CI CD. 
• Executes test cases recursively and record/communicate results.
• Works with Agile team and stakeholders to communicate defect information

Shift Assignment: Mid Shift

Strategic Analytics is a dynamic, growing team at Arch.  The team develops innovative predictive models and analytical tools to improve profitability and growth.  This position will support the technical implementation of predictive models and analytical tools of the Strategic Analytics team.  The position requires strong Python and API experience, as well as user-facing application support experience.  The role is for an individual who is open to exploring and implementing new technology in Azure and Databricks, as the team is dynamic and the technology needs and requirements are fluid and will evolve over time.

• Develop and maintain Azure Functions and APIs
• Develop libraries using Python
• Develop real time data transformations, model variable creation, and orchestration activities to support the scoring process
• Use SQL, Python and Snowflake to explore and understand underlying data, and suggest improvements for performance and best practice
• Document technical workflows and implementation processes
• Create and maintain implementation testing scripts (unit and bulk)
• Collaborate with project stakeholders and other developers
• Code development and deployment using VS Code and GitHub
• Contribute and enforce evolving best standards and practices

Shift Assignment: Mid Shift

The Data Visualization Developer is responsible for design, construction and unit testing of assigned components/modules.  The candidate will collaborate with Business Analysts and SMEs to perform detailed requirement analysis.  The candidate will provide production implementation and post-production support and be part of the US IT team.

• Provide expertise in design, development and implementation of PowerBI reports
• Design, model and develop BI reporting and analysis applications
• Provide functional and technical guidance to business teams when needed
• Conduct meetings with business users to determine project requirements and milestones
• Develop knowledge on business intelligence skills and processes
• Develop best practices to achieve project objectives and deliverables
• Develop positive working relationship with business users and other department staff
• Stay updated with ongoing business development tools
• Responsible for any other ad hoc duties assigned

We are looking for a skilled Senior Backend Software Engineer to join our CISO Operations Team. The ideal candidate has a strong focus on building and maintaining secure RESTful APIs, integrating several data sources, and enabling security reporting for clients and other stakeholders. This role involves developing scalable, secure server-side logic, managing integrations with external APIs, and ensuring that our systems comply with security and privacy standards. You will be responsible for designing, implementing, and maintaining both the data infrastructure and the security reporting mechanisms required to ensure system integrity and compliance. The ideal candidate has experience working in secure environments and is well-versed in handling sensitive data, reporting vulnerabilities, and ensuring backend security.

Your key tasks 

• Design, develop, and maintain RESTful APIs optimized for cloud environments
• Integrate various third-party APIs and data sources into our platform while adhering to security and data privacy standards
• Implement security reporting features, such as logging, vulnerability tracking, and compliance monitoring in cloud platforms
• Collaborate with Vulnerability Team to identify and mitigate vulnerabilities and ensure API security best practices
• Develop cloud-based data storage solutions and ensure secure data handling, encryption, and access controls
• Optimize server-side logic for cloud performance and scalability
• Leverage cloud-native tools to enhance API and security features
• Set up monitoring and alerting systems to ensure performance, security, and availability of backend services
• Document API workflows, security policies, and integration processes in a cloud environment
• Stay updated with cloud security best practices and evolving technologies

You will be part of the Integration & Output CH/FL team, helping financial institutions to integrate the Avaloq Core Banking system within a wide ecosystem. We believe our colleagues come first, thinking different is an asset and we take care of each other embracing a no silo and helping hand culture. We are looking for a passionate Software Engineer with a solid academic background and eager to learn multiple technologies in a complex and challenging ecosystem.

Your key tasks

• Microservices Development: Implement, test, and document features of SpringBoot microservices, ensuring high performance and scalability.
• Spring Applications: Design, develop, and maintain features of Spring applications, adhering to best practices and coding standards.
• Technical Documentation: Write comprehensive technical documentation, analyze and resolve incidents and issues efficiently.
• OpenShift Configuration: Configure and support software solutions in OpenShift, ensuring seamless deployment and scalability.
• Cross-Team Collaboration: Work closely with multiple teams to define software implementation strategies and troubleshoot problems.
• Problem Solving: Analyze and resolve software defects, providing innovative solutions to complex issues.
• Support: Offer third-level (L3) support, addressing advanced technical issues and ensuring system reliability.

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

1. Maintains existing sales accounts, develop new ones and assists other related department/s in forecasting and achieving the sales budget.

2. Maximize effort in developing new accounts and target markets in assigned sales areas through product presentations, seminars and trial mixes to clients.

3. Ensures customer satisfaction by regular sales calls, providing the right products at the right time and quantity and by attending to customer inquiries/complaints/problems.

4. Updates self with existing and upcoming construction projects; analyzes market information and prepares strategies, plans and sales forecasts.

5. Ensures that all accounts in her areas are secured with proper credit recommendations; gives price quotations according to the given range/limit.

6. Monitors the flow of sales operations in every customer – from sales ordering to delivery & ensuring Account Receivables & Overdues are not beyond allowable credit terms/limit.

7. Monitors collection of receivables and counter receipt of sales invoices and delivery receipts.

8. Responsible to monitor Sika products handled by respective wodistributors and customers to ensure efficient inventory management and proper storage of Sika products.  

9. Adheres to the SPI established Quality and Environmental Management Systems and Quality Policy.

10. Actively participates in all SPI projects regarding quality and the environment and fully supports and acts in accordance with the company policy.

11. Actively participates in all SPI projects regarding quality and the environment and fully supports and acts in accordance with the company policy.

12. Ensures that the Safety, Quality and Environmental Management System is understood.

13. Ensures that all operating standards are adhered to at all times.

14. Strictly complies with company policies, systems and procedures, work rules and regulations.

15. Performs other responsibilities that may be assigned from time to time by the immediate superior.

We are seeking a NICE CX-ONE TechOps Engineer to join our team.
CAA TechOps is a support team in OMNI Channel supporting contact center solutions hosted on On-Prem and Cloud SaaS Platforms
This team is responsible for maintaining stability in the production environment and working on Outage/RCA management, Incident Management, Monitoring, and Alerting. Apart from this end-to-end business process activities related to the ongoing migrations and support of the OMNI contact center telephony system across multiple LOBs, collaborate with the Dev team and other stakeholders to ensure the team delivers value to the business and ensures a best-in-class customer experience.

Responsibilities:

• ⁠Identify potential problems in Call Routing, Agent Desktop, Digital Platforms, and propose solutions with the team, correlating any ongoing issues with the environment’s overall impact.
• ⁠Work to design and implement requested IVR enhancements effectively and in line with user needs.
• Monitor scheduled changes, assessing potential impacts to prevent service disruptions.
• Handle day-to-day activities such as managing P3-P5 tickets, monitoring and alerting, collaborating with Infrastructure and Helpdesk teams, and addressing escalations.
• Develop comprehensive product-level knowledge to ensure thorough understanding and expertise.
• Provide timely and effective support for occasional P1 and P2 issues, ensuring swift resolution.
• Lead communication and manage outages effectively to minimize disruption.
• Identify, coordinate, and document Root Cause Analysis for P1 and P2 incidents, ensuring transparency and accountability.
• ⁠Support chat and email routing activities, ensuring smooth operations.
• Manage user creation and bulk loading, and configure roles and permissions.
• Update Knowledge Transfer (KT) documentation for new issues, establishing proactive alerting and resolution processes.
• Collaborate with Subject Matter Experts to review changes, ensuring alignment with best practices.

We are seeking a highly skilled and detail-oriented Senior Engineer to join our team. The Senior Engineer will be responsible for interpreting data, analyzing results using statistical techniques, and providing reports to help guide business decisions. This role involves collecting, processing, and analyzing large datasets, identifying trends, and providing actionable insights that help drive decision-making in the product development.

The ideal candidate is proficient in data manipulation and has strong analytical skills to transform raw data into meaningful insights. You will collaborate with various WD sites to understand their data needs and provide solutions to improve overall business performance.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Collect, clean, and organize large datasets from multiple sources, ensuring data accuracy and integrity.
• Extract and manipulate data from databases using SQL or other querying languages.
• Automate data collection processes where possible.
• Conduct deep-dive analysis using statistical and analytical techniques to identify trends, correlations, and patterns.
• Present data findings through dashboards, reports, and visualizations using tools like Spotfire, Power BI, or Excel.
• Communicate insights clearly and effectively to stakeholders, making data-driven recommendations.
• Work closely with cross-functional teams to understand business objectives and requirements.

We are looking for an Infrastructure Engineer for a team of motivated, enthusiastic and committed colleagues who always take the time to look at complex issues from all sides, who together master the challenges of day-to-day business, and who make the job of "running the bank" in Avaloq a success.
On our way to the cloud, we are providing an ever-increasing range of microservices to best combine availability and scalability.

Your key tasks

• Declaration of infrastructure components in Terraform for Oracle, GPC, AWS, MS Azure and the private cloud of our service provider.
• Use of current technologies and tools for continuous improvement and automation of system operation.
• Set-up, operation, monitoring and maintenance of the systems for the realization of the offered services.
• Assumption of tasks within the ITSM lifecycle, especially in performance, service, change, asset, incident and problem management.
• Participation in on-call duties.

We are looking for a DevOps Engineer for a team of motivated, enthusiastic and committed colleagues who always take the time to look at complex issues from all sides, who together master the challenges of day-to-day business, and who make the job of "running the bank" in Avaloq a success.
On our way to the cloud, we are providing an ever-increasing range of microservices to best combine availability and scalability.

Your key tasks

• Declaration of infrastructure components in Terraform for Oracle, GPC, AWS, MS Azure and the private cloud of our service provider.
• Use of current technologies and tools for continuous improvement and automation of system operation.
• Set-up, operation, monitoring and maintenance of the systems for the realization of the offered services.
• Assumption of tasks within the ITSM lifecycle, especially in performance, service, change, asset, incident and problem management.
• Participation in on-call duties.

JOB SCOPE

• Installation, repair and maintenance of all plant facility.
• Preparation, drawing, review and safekeeping of Corporate Building Plans, Blue Prints, AutoCAD as-built layout designs
• Responsible for the qualification and validation of new and existing facility

DUTIES AND RESPONSIBILITIES

• Design and Maintenance: Design and maintain structural systems such as foundations, walls, roofs and other related structures.
• Inspection and Assessment: Regularly inspect buildings and facilities to identify issues  related to structural integrity and safety.
• Preventive Maintenance: Develop and implement preventive procedures to ensure the longevity and reliability of building infrastructures.
• Project Management: Plan and coordinate construction projects, including renovations and refurbishments, ensuring they meet safety and regulatory standards.
• Coordination: Work with external contractors and internal teams to manage repairs and maintenance activities.
• Compliance: Ensure all facilities comply with local government  regulations.
• Energy Management: Monitor and manage efforts to reduce  energy consumptions and costs.
• Documentation: Maintain detailed records of  maintenance activities, incidents, inventory of building components and equipment.
• Emergency response: Address emergency issues promptly and coordinate  swift responses to minimize downtime