A LITTLE BIT ABOUT BOLDR

Talent is everywhere but opportunity is not. Boldr is the first (and largest) global B Corp talent outsourcing company, dedicated to connecting the world to opportunity. Our global team of over 1,000 team members, spread across 5 countries (South Africa, Philippines, Mexico, USA, and Canada), provides ethical access to global talent, delivering high quality, seamless customer experiences for our values-aligned clients, while empowering local team members to develop and grow. With a proven commitment to local communities, Boldr is serious about impact, proving that our dynamic approach to outsourcing is good for communities and businesses.

We are a ‘People First’ organization, and our mission is to help people grow and connect. We believe each team member should be given the tools and space to become the best version of themselves, learning and growing together in line with this mission, while having fun and delivering excellence to our clients.

WHAT IS YOUR ROLE

As the Tacloban Recruitment Manager, you will play a strategic role in Boldr’s recruitment process in Manila, Tacloban, and other provinces in the Philippines. You will take a proactive approach to sourcing and hiring the best candidates while planning, developing, and implementing an innovative talent acquisition strategy for our global company.

WHAT WILL FILL YOUR WORKDAY 

• Collaborate with business leaders to evaluate, research, and design a consistent recruitment procedure.
• Work closely with key stakeholders to understand hiring needs for each position, meeting competitive hiring goals and expectations.
• Develop sustainable talent acquisition and hiring plans and strategies.
• Lead, oversee, and supervise members of the Recruitment team in the Philippines.
• Cultivate strong relationships with external recruitment agency partners.
• Manage and maintain recruitment databases.
• Oversee all recruitment channels (referrals, headhunters, online channels) and research and recommend new sourcing methods.
• Plan and implement employee referral programs.
• Support and collaborate with recruiters to manage sourcing, interviewing, and employment processes.
• Identify bottlenecks in the recruiting process and implement procedures to enhance the candidate experience.
• Assess the effectiveness of recruitment plans through team communication.
• Act as the point of contact for all resourcing issues and matters.
• Develop, design, plan, and execute employer branding activities.
• Research and recommend new sources for the recruitment of active and passive candidates.
• Review employment applications and background check reports.

WHAT WE’LL LIKE ABOUT YOU

You Will Stand Out if You Are:

• Curious and authentic, embodying our #beboldr ethos.
• Skilled at maintaining internal and external relationships.
• A staunch advocate for the confidentiality of restricted information.
• Confident in managing competing priorities.
• A strong team player, eager to share industry knowledge and best practices.
• Resourceful, creative, and tenacious.
• Structured and organized, with a keen eye for detail and a commitment to delivering consistently high-quality output.
• Proactive and self-motivated, always seeking ways to improve processes and enhance the applicant experience.

You Will Stand Out if You Have:

• Experience as a Senior Recruitment Consultant, Recruitment Manager, Talent Acquisition Supervisor, or similar role.
• Hands-on recruitment experience in numerous locations across the Philippines.
• In-depth knowledge of recruitment practices, metrics, and guidelines.
• Advanced skills in cloud-based applications such as Google Drive, Google Sheets, Google Docs, and MS Office applications.
• Proficiency in various sourcing techniques and platforms.
• An aptitude for identifying candidates who are not only technically qualified but also culturally aligned.
• Excellent analytical skills.

A SNAPSHOT OF YOUR ROLE

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. As a Collections Specialist, your role is vital in keeping our customers and employees happy and contributing to our organization’s growth and success.

As an Acquire BPO employee, you are responsible for complying and enforcing policies and procedure designed to achieve information security. You are also responsible for protecting credit card, personal and/or sensitive personal information that you may handle or process during your employment in Acquire BPO.

• Manage designated accounts to ensure individual and team targets are met and exceptional customer service is provided
• Utilize appropriate tools and follow correct systems and process to undertake skip tracing of accounts to locate customers
• Negotiate payment arrangements and settlements
• Organize and manage workflow to ensure that all designated accounts are actioned appropriately, and payments arrive on time
• Ensure accurate notes and data are available in CRM platforms at all times
• Conduct daily activities aligned with relevant Australian debt collection guidelines and other legislation including Privacy Act, Trade Practices Act and NCCC, etc.
• Exhibit team ethics, working in harmony with other team members and assisting them in performing their duties
• Effectively collaborate with team members to ensure that function is operating effectively and efficiently, while maintaining a harmonious team environment
• Adhere to the campaign's purpose, objectives and mission and openly support the campaign's strategy
• Ensure a safe and healthy work environment by complying with OHS legislation and the campaign's OHS policies
• Ensure compliance with the campaign's policies and procedures

A BIT ABOUT YOU

• With Industry and/or collections, sales and customer service experience
• With Previous roles in financial services or Australian based campaigns
• With Skip tracing experience

Acquire BPO is a business outsourcer with a vision to connect organizations to skilled people globally. Our mission is to be the partner of choice for corporate growth, by enabling businesses to leverage the best global resources at the right price.

Join the A-Team and experience the A-Life!

About the Role

Job Title: Finance/ Accounting Manager

Reports To: Top Management

Work Schedule: Monday - Friday, 9:00am - 6:00pm

Work Location: Steelworld Tower NS Amoranto cor Biak na Bato, Quezon City

Summary:

• Managing and overseeing the daily operations of the department
• Preparing monthly, quarterly, and annual financial statements
• Monitoring and analyzing financial data, reports, and/or statements
• Hiring, training, and supervising accounting associates
• Assigning projects to ensure the execution of tasks and compliance
• Establishing and enforcing proper accounting methods, policies, and procedures
• Providing recommendations and meeting financial accounting objectives

Your team will be your key focus, developing their skills and knowledge and build strong customer relationships with existing and new clients gaining insight into their needs and delivering customer-centric solutions.

You’ll be highly organized, pay close attention to detail and know your subject matter as you will reviewing all reporting requirements, including financial statements and ad-hoc client deliverables.

Building strong and effective relationships with colleagues and the wider business is an essential.  You’ll also need to be thorough in all you do, using your own judgment to highlight any significant finds and put forward any recommendations to help us find an appropriate solution.   

We are never complacent and always encourage our people to look for ways to improve our business; here everyone’s opinion counts and we will value your contribution

Your long-term career goals are important to us too. We want to make sure we’re providing the support and opportunities you need to achieve your dreams so we can build a successful future, together. 

Your team will be your key focus, developing their skills and knowledge and build strong customer relationships with existing and new clients gaining insight into their needs and delivering customer-centric solutions.

You’ll be highly organized, pay close attention to detail and know your subject matter as you will reviewing all reporting requirements, including financial statements and ad-hoc client deliverables.

Building strong and effective relationships with colleagues and the wider business is an essential.  You’ll also need to be thorough in all you do, using your own judgment to highlight any significant finds and put forward any recommendations to help us find an appropriate solution.   

We are never complacent and always encourage our people to look for ways to improve our business; here everyone’s opinion counts and we will value your contribution

Your long-term career goals are important to us too. We want to make sure we’re providing the support and opportunities you need to achieve your dreams so we can build a successful future, together. 

Your team will be your key focus, developing their skills and knowledge and build strong customer relationships with existing and new clients gaining insight into their needs and delivering customer-centric solutions.

You’ll be highly organized, pay close attention to detail and know your subject matter as you will reviewing all reporting requirements, including financial statements and ad-hoc client deliverables.

Building strong and effective relationships with colleagues and the wider business is an essential.  You’ll also need to be thorough in all you do, using your own judgment to highlight any significant finds and put forward any recommendations to help us find an appropriate solution.   

We are never complacent and always encourage our people to look for ways to improve our business; here everyone’s opinion counts and we will value your contribution

Your long-term career goals are important to us too. We want to make sure we’re providing the support and opportunities you need to achieve your dreams so we can build a successful future, together. 

Job Title

Job Description Summary

Job Description

Core Responsibilities:

• Develop and execute comprehensive test plans and test cases for the BI analytics platform based on Azure Stack, ensuring thorough coverage of all system components and features.
• Design/conduct various types of testing, including functional, performance and integration, to identify and report any defects or issues in the system.
• Develop scenario testing to assess the impact of changes across various components, to avoid unintentional impacts and robustly ensure all core functionality is still working.
• Oversee and manage the test plan execution over a wider pool of analysts (not direct reports).
• Collaborate closely with the development team to understand system requirements and specifications, and provide valuable insights to improve the overall design and functionality of the BI analytics platform.
• Document and communicate test results, including detailed reports on test findings, defects, and recommendations for improvement to the relevant stakeholders.
• Work closely with the product management team to prioritize testing tasks, identify critical areas for testing, and ensure timely delivery of high-quality releases.
• Continuously monitor and enhance the QA process, implementing best practices and methodologies to streamline testing procedures and improve overall efficiency.
• Participate in cross-functional team meetings and provide valuable input on product development, user experience, and system performance.
• Help identify and define test cases which could be automated to reduce test burden and time.
  
  
  Knowledge & Experience:
   
• Azure Services Knowledge:
  • Understand the various Azure services related to data and analytics, such as Azure Data Lake Storage, Azure Synapse Analytics, Azure SQL Database, and Azure Blob Storage.
  • Familiarity with Azure DevOps for managing test cases, builds, and releases.

Qualifications

• Degree in IT, Engineering, natural sciences, business IT degree or in any quantitative discipline
•  Skills & Personal Qualities:
• Forward Planning: Plans for business activities; anticipates resource requirements; builds in contingency and flexibility.
• Enabling Delivery: Retains a strong focus on delivering results to high standards despite constraints or setbacks; monitors and controls performance; uses resources effectively to ensure delivery.
• Change Orientation: Responds positively to change and new ideas.
•  Building Relationships: Establishes and nurtures harmonious relationships both externally and internally.
• Project Management Skillset: Ability to manage the needs of clients and organize vendor related tasks, meet KPIs set by the business.
  
   

  Why join Cushman & Wakefield?

  As one of the leading global real estate services firms transforming the way people work, shop and live working at Cushman & Wakefield means you will benefit from;

• Being part of a growing global company;
• Career development and a promote from within culture;
• An organisation committed to Diversity and Inclusion

• We're committed to providing work-life balance for our people in an inclusive, rewarding environment.
  We achieve this by providing a flexible and agile work environment by focusing on technology and autonomy to help our people achieve their career ambitions. We focus on career progression and foster a promotion from within culture, leveraging global opportunities to ensure we retain our top talent. We encourage continuous learning and development opportunities to develop personal, professional and technical capabilities, and we reward with a comprehensive employee benefits program.
  
   

  We have a vision of the future, where people simply belong.

  That's why we support and celebrate inclusive causes, not just on days of recognition throughout the year, but every day. We embrace diversity across race, colour, religion, sex, national origin, sexual orientation, gender identity or persons with disabilities or protected veteran status.

  We ensure DEI is part of our DNA as a global community - it means we go way beyond than just talking about it - we live it. If you want to live it too, join us.

The Allegro team is passionate about providing intelligent solutions that move the world toward a safer and more sustainable future. With more than 30 years of experience developing advanced semiconductor technology, innovation with purpose touches every aspect of our business.  From customer engagement and employee recognition to technology advancement and serving the local communities in which we maintain offices, innovation consistently drives our mission and definition of success. 

JOB RESPONSIBILITIES:

• Verifies using applicable equipment/device, analyzes and provide disposition to issues encountered pertaining to process and procedures to ensure quality and reliability of product at Test.
• Involve in holding, assessment and disposition of non-conforming products/materials.
• Helps to provide data, gather facts that will help other support group to determine root cause that will help resolved problems encountered in line.
• Initiates, coordinates and implements both preventive and corrective actions that will correct and prevent line problem that comes from machine, process or/and human errors.
• Collaborates with the other Departments for the completion of Quality Reports. Coordinates and meet Production, Test Engineering and other support group on product quality improvement via team improvement/module group activities.
• Generates, formulates and reviews quality documents such as inspection specification, procedures, work instructions, Engineering Request Form (ERF), MRB forms and Special instructions.
• Verifies, issuances, monitors, reviews and tracks the completion of the following the Non-Conforming products. (Test CAR, MRB, 8D and MVI FA as applicable).
• Prepares periodic report such as: Quality Gate Reject, Subcon Score Card, MRB hold lots, CAR/8D, CAT’s, Trends and other applicable quality monitoring report
• Communicates issues, concerns and information to appropriate team either internal or external.
• Conducts training or refresher on defect criteria to AMPI operators and inspectors regarding inspection (visual/electrical) requirement as part of their certification to ensure high quality inspection. This includes Subcontractors if applicable.
• Coordinate with the Training System Core Group (TSCG) on any changes that needs to be implemented to ensure effectiveness of the certification process.

MINIMUM QUALIFICATIONS:

• College graduate preferably Engineering.
• At least 2 years of QA Engineering  and/or related industry

Looking for a new challenge? Join a company where YOU matter!

We are looking for an awesome and talented Training Manager who wants to join our growing #happy@work team!

Job Description:

A Training Manager is expected to be a strategic thinker with a fantastic organizational and time management skills. You will be responsible on devising our organizational training strategy, implementation, and assess the outcomes. You will identify training and developmental needs and drive suitable training initiatives to enhance employees’ skills, performance, productivity, and quality of work. You should have an excellent research skill with the ability to multitask and adapt in a fast-paced environment with a keen interest in producing targeted and tangible results by creating an effective and efficient workforce.

Responsibilities:

• Overseeing all aspects of the delivery of training
• Point of Contact of the client for all training related issues
• Improving processes and performance that enhance bottom line results
• Working closely with business partners and clients to resolve all training related issues
• Creating and implementing process improvements
• Improving efficiency and accuracy of training process
• Evaluating the effectiveness of the training based on the client requirements and expectations
• Managing the staff in accordance with company policies, procedures, and client metrics
• Conducting external and internal business reviews with the client and internal stakeholders highlighting the training road map and learning initiatives
• Develop training manuals that target key results and training programs that address specific business needs
• Evaluate organizational performance to ensure that training is meeting the performance key goals and specific skill competencies.
• Keep well-informed of training trends, skills capabilities, and best practices
• Responsible for all training compliance parameters and audit requirements

Nice to have but not required:

• Experience with Employee and Labor relations, Employee Engagement
• Experience on working on a Business Process Outsourcing Company, specifically in a Call Center environment with not less than 300FTEs
• Experience in initiating and handling employee engagement activities
• Excellent Verbal and Written English Communication Skill
• Has good Problem Solving and Decision-Making Skills

What's in it for you?

Our people enjoy some amazing perks, check out a few below:

• Competitive salary package
• Exciting employee engagement activities
• Stability (Continuously getting pioneer accounts)
• Learning sessions every week
• Fast career growth
• Free Parking Passes
• Accessible location
• HMO (Free dependent)
• Leave credits/Leave conversions
• Night differential
• Uncapped annual appraisal
• 2 days off

And most importantly, you’ll be part of a growing company with dynamic and engaging team.

Interested? Here are ways to reach us:

• Please complete this application form: https://bit.ly/iopexphleadershiphiring
• Send a message to 09178246345 (Yana)
• For Faster transactions - Walk in and look for Yana - our office is located in SIX/NEO (previously Net Lima) 12th Floor 26th street 5th avenue BGC, Taguig

Feel the essence of true innovation with iOPEX Technologies. Join us now!

Be a Key Sales Account Manager/Business Development Executive for our #iopexhappyatwork team. Join us now!

Requirements:

• To assist the organizations sales and growth efforts by contributing to new customer acquisition to assist the organization to acquire new customers and sell additional products or services to existing ones
• He/she should be able to provide ideas to attract new clients and keep the senior management updated about marketplace and competitor activity
• Build contacts with potential clients to create new business opportunities
• Keep prospective client database updated
• Make cold calls for new business leads
• Support in writing new business proposals
• Maintain knowledge of all product and service offerings of the company
• Arrange meetings for senior management with prospective clients
• Follow company guidelines and procedures for acquisition of customers, submission of tenders etc.
• Identifying new sales leads
• Pitching products and/or services
• Maintaining fruitful relationships with existing customers
• Attend client conferences and meetings in order to network with new and existing contacts
• Conduct market competitive analysis to develop roadmap and sales strategy to secure new business

Qualifications:

• Candidate must possess at least Bachelors' degree in any of general subject courses.
• At least 3 years of working experience in the related field is required for this position.
• Required Skills are Lead Generation, Prospecting, Presentation, Closing
• Ability to identify, articulate and sell value over price
• Networking and Relationship Building skills
• A demonstrated ability to communicate and handle people well
• A well-established business and client network
• Excellent written and verbal communication
• Must have good negotiation skills
• Must be able to create good presentations
• Must be detail oriented and an active listener
• Ability to work under pressure
• Be an expert on the company’s products and be able to pitch them effectively in any situation.
• Be able to demonstrate good knowledge of the industry and markets in which the company operates.
• Have an aptitude for sales and spotting business opportunities

What's in it for you?

Our people enjoy some amazing perks, check out a few below:

• Competitive salary package
• Exciting employee engagement activities
• Stability (Continuously getting pioneer accounts)
• Learning sessions every week
• Fast career growth
• Free Parking Passes
• Accessible location
• HMO (Free dependent)
• Leave credits/Leave conversions
• Night differential
• Uncapped annual appraisal
• 2 days off

And most importantly, you’ll be part of a growing company with dynamic and engaging team.

Interested? Here are ways to reach us:

• Please complete this application form: https://bit.ly/iopexphleadershiphiring
• Send a message to 09178246345 (Yana)
• For Faster transactions - Walk in and look for Yana - our office is located in SIX/NEO (previously Net Lima) 12th Floor 26th street 5th avenue BGC, Taguig

Total Number of Openings

• Performs other tasks that may be assigned by the Team Leader

Additional Responsibilities - Special Projects or Ad Hoc Tasks
• Support emerging technologies as opportunities arise (RPA, Data Analytics, etc); apply to all existing processes as applicable
• Continuous improvement on all processes
• Coordination role within the team for S2P-wide projects, initiatives, or periodic routine tasks

Required Qualifications:

• Bachelor's Degree in Accounting or related courses
• Uses clear and concise oral / written communication skills - develops and utilizes network, facilitates and coordinates communications with various contacts and takes a consultative position to fulfill control duties
• Able to gather and interpret diverse source documents to ensure proper accounting of more complex transactions
• Strong analytical skills - uses awareness of expected results in the preparation and review of entries, statements, or reports; identifies, analyzes, and resolves routine variances and discrepancies
• Strong technical knowledge - utilizes advanced knowledge of Microsoft suite of PC application and tools to be able to efficiently process, manage, and present data; utilizes systems
• Knowledge to be able to eliminate unnecessary complexities in own desk
• Must have the propensity to work in a proactive, results-oriented, and customer-focused
• environment
• Enjoys working with people of diverse cultural backgrounds

Chevron participates in E-Verify in certain locations as required by law.

Your team will be your key focus, developing their skills and knowledge and build strong customer relationships with existing and new clients gaining insight into their needs and delivering customer-centric solutions.

You’ll be highly organized, pay close attention to detail and know your subject matter as you will reviewing all reporting requirements, including financial statements and ad-hoc client deliverables.

Building strong and effective relationships with colleagues and the wider business is an essential.  You’ll also need to be thorough in all you do, using your own judgment to highlight any significant finds and put forward any recommendations to help us find an appropriate solution.   

We are never complacent and always encourage our people to look for ways to improve our business; here everyone’s opinion counts and we will value your contribution

Your long-term career goals are important to us too. We want to make sure we’re providing the support and opportunities you need to achieve your dreams so we can build a successful future, together. 

Responsibilities 

• The Portfolio Governance Manager will work alongside the Portfolio Governance Director to support the successful delivery of the Group portfolio of projects.  
• Ensures effective monitoring of the portfolio and preparing high-quality reports to help aid decision making of our senior leaders through forums such as the Group Transformation Committee (GTC), the Global Management Team (GMT) and Group Supervisory Board (GSB). 
• Defines and implements Change Delivery Framework processes, ensuring fit for purpose and continued improvement of the Portfolio Governance Handbook document through regular and relevant process updates and collaboration with Operations leaders and Portfolio Governance Finance Partners. 
• Facilitate Onboarding and training sessions to Project Managers, Programme Managers and others as deemed necessary to educate and advocate the Change Delivery Framework. 
• Provides Data Quality assurance by reviewing and monitoring Project statuses, project submissions (e.g. Project Briefs, Change Requests, PID submissions)  
• Contributes positively to the ongoing development of the Portfolio Governance and wider Change Delivery team and their ways of working  

Tasks 

• Providing guidance to Project Managers in applying the overall approach to delivering individual projects with adherence to the Change Delivery Framework. 
• Ownership of the Projects Monday.com Board and ensuring quality and integrity of data, and maintaining the forward pipeline of projects  
• Identifying dependencies, conflicts, and opportunities for synergies throughout the portfolio  
• Support delivery of the portfolio by providing analysis that feeds into and informs the capture of portfolio risks, issues, trends, and presents solutions  
• Communicate effectively with stakeholders from all areas of the business utilising appropriate use of diagrams, graphs and other mechanisms as required 
• Ownership on the preparation and publication of monthly governance meetings packs, owning the provision of regular key metrics and other ad-hoc data points and analysis as needed  
• Manage workshops and meetings to support portfolio governance delivery including production of inputs (Agendas / packs) and outputs (minutes etc)  
• Monitor and report on adherence to internal project methodology and governance including use of approved templates and checklists  
• Acting as a conduit between senior management and other members of the teams, providing leadership and guidance 

Other  

• Support the Portfolio Governance Director with any additional reasonable duties as required  

Key competencies for position and level  

• Portfolio Governance, Project Management Office experience 
• Programme and Project Management process understanding 
• Strong leadership 
• Being resilient  
• Communicates effectively  
• Being resilient with ability to challenge 
• Plans and aligns  
• Demonstrates self-awareness  
• Organisation savvy and ability to work with senior stakeholders  Leadership 

Key behaviors we expect to see.  

In addition to demonstrating our Group Values (Authentic, Bold, and Collaborative), the role holder will be expected to demonstrate the following:  

• Attention to detail  
• Taking Ownership  
• Curiosity  
• Positivity  
• Adaptability  

·       Reporting directly to the Quality Manager.

·       Ensuring that your team delivers quality work to internal and external clients in an efficient and timely manner.

·       Facilitating activities that will engage team members and nurture a fair and innovative culture through team buildings, planning sessions, rewards and recognition, etc.

·       Ensuring and tracking the productivity and coverage targets of your assigned team.

·       Serving as an alternative contact person in the absence of the QA Manager.

·       Properly onboarding and facilitating goal setting the new QAs in your team.

·       Providing feedback to Operations and Quality Managers on campaign results and trends.

·       Conducting spot-checks on evaluations made by QAs, Team Leaders, Sales Coaches, and Trainers at least once a month.

·       Taking ownership of Critical Errors, Physical/Information Security Processes, and escalating to Operations /Training/QA Management, and HR as needed.

·       Collaborating with Operations and Training teams in mentoring Team Leaders and Trainers on QA tools and processes via calibrations, triad coaching sessions, one-on-ones, etc.

·       Consolidating and analyzing results and trends on quality metrics and sending weekly and monthly QA reports.

·       Data analysis, sharing of performance trends and actionable recommendations to Operations and Training for agent/program performance, knowledge, and skills improvement

·       Creation and documentation of QA- or campaign-specific processes.

·       Liaising with Operations, Training, and Clients on development and improvement plans for Operation-, Training-, and QA-related processes.

·       Actively participating in internal and client meetings and performance reviews.

·       Providing additional evaluations and/or spot checks to help identify call trends and agent behaviors.

·       Regularly mentoring and coaching QAs

·       Preparing the QAs’ monthly scorecard and discussing the QAs’ performance individually.

·       Reviewing the good calls submitted by the QAs and submitting them to the QA Manager.

·       Administrative functions such as timekeeping, carrying out of corrective actions as needed, performance assessments, etc.

·       Carrying out other tasks as assigned by the Quality Manager.

Join the A-Team and experience the A-Life!

Requirements

• At least 2 Years of experience as a Operations Manager.

• At least 2 Years of experience in Telco Sales / Service account

• Knowledge of billing procedures, collection techniques and upsell.

• Knowledge of Outlier management and coaching techniques.

• Proven experience and knowledge as a Resolution Supervisor

• Working knowledge of MS Office and databases.

• Comfortable working with targets to exceed our client’s expectations.

• Excellent communication skills (written and oral)

• Organization, proper decision-making, and analytical problem-solving skills.

Responsible for the development of team leaders/coaches

• Must be willing to work onsite

Join the A-Team and experience the A-Life!

POSITION DESCRIPTION

SENIOR MANAGER, COLLECTIONS & FINANCE OPERATIONS
Metro Manila, Philippines

Reports to: Retail Collections Manager, Vocus (Australia)
 

We’re an award-winning global outsourcer providing a suite of contact centre and back office services. We’re proud of our success as Australia’s largest outsourcer to the Philippines and as our Senior Manager, Collections & Finance Operations you’ll continue to drive success for our accounts through leading people and projects for the campaign whilst promoting continuous improvement in a high-performance culture.

A SNAPSHOT OF YOUR ROLE

• Oversight of call centre performance with key focus on collection targets and reducing delinquency on a receivables portfolio of over $50m
• Coaching and mentoring Team Leaders reporting to the role, with an emphasis on facilitating their development and their ability to generate improvements in team quality, efficiency and effectiveness
• Modelling and actively promoting a culture of innovation, challenging the status quo to ensure the business continues to grow and evolve
• Effectively leading the team with a collaborative approach that promotes team synergy and improves staff engagement
• Overseeing operational systems and processes, while actively seeking opportunities for innovation to drive achievement of business objectives
• Anticipating and tracking operational risks and trends to provide strategic solutions, optimising processes and their execution
• Raising and addressing issues and conflicts, removing barriers, resolving issues of medium complexity involving stakeholders and escalating to appropriate level when required
• Managing day to day operations within the Collections department, including recruitment, training, development, engagement, retention, performance of the team, and any changes to the operating model as required
• Effectively managing budgets and resource schedules
• Together with AU leadership, playing a significant role in long-term planning, project status reporting, and effectively driving change management and process improvement initiatives
• Completing reasonability testing and information validation prior to circulating findings and recommendations to key stakeholders
• Working closely with the management team to ensure all operational, administrative, and regulatory/compliance functions are being properly executed
• Seeking and responding to feedback with prompt and appropriate actions to deliver improvement
• Collaborating with team members and stakeholders to ensure seamless business execution, reinforcing positive morale, and upholding company values
• Overseeing and reporting weekly, monthly, quarterly, and annual metrics, providing thorough analysis and subsequent action planning
• Establishing and maintaining strong stakeholder relationships, and acting as point of contact for IT, BI, CC&OE, HR and other support functions

A BIT ABOUT YOU

• Strong leadership and influencing skills, with demonstrated experience in developing and leading high performing teams
• Minimum 5 years’ management experience, running a critical business function with multiple teams, products and operating requirements. Process transformation experience is required.
• Proactive, strategic thinker with an innovative approach
• Proven experience in effective coaching and development of emerging leaders
• Detail oriented and analytical, able to interpret data, identify trends, and make suggestions for improvements
• Methodical approach to problem-solving, with tenacity to work continuously toward a suitable solution
• Excellent decision-making skills, backed up with the ability to justify reasoning and take accountability for results
• Ability to work with confidential and time sensitive issues
• Ability to plan, organise, track and coordinate initiatives
• Must possess a professional, courteous, and resilient attitude
• Proven track record of meeting targets and delivering tangible outcomes
• Excellent interpersonal communication and organisational skills
• Ability to build productive business relationships with peers, direct reports and stakeholders.

WHAT SUCCESS LOOKS LIKE

• Individual and portfolio Key Performance Indicators at or above target
• Engaged and enthusiastic teams
• Reduced attrition and absenteeism
• Strong relationships within Acquire, with Vocus leadership and with other stakeholders
• Completion of initiatives within required timeframes
• Improved efficiency and effectiveness of team members
• Reduction in Telecommunications and Energy Ombudsman complaints

WHAT WE VALUE

We’re proud of our diverse global team, all working in a collaborative environment and happy to share these common values:

• Collaboration
• Impact
• Passion
• Transparency

Join the A-Team and experience the A-Life!

Job Title

Job Description Summary

Job Description

RESPONSIBILITIES
 

• Procurement Strategy:

o Develop, implement, and optimize procurement strategies aligned with C&W’s goals and objections

o Employ best in class procurement processes, tools, and templates to include engaging with Category Managers and preferred suppliers in the execution of procurement responsibilities.

• Sourcing & Vendor Management:

 o Source new suppliers, evaluate capabilities, identify suitable solutions, and work with TDS and Corporate Category Managers to award contracts.

o Oversee the global onboarding of suppliers for newly established C&W accounts to meet the contractual requirements of timing and varying onboarding compliance requirements by country.

o Support transition reporting requirements to maintain clear and transparent visibility to the account team and client of progress.

o Partner with C&W Technology to address opportunities for global consistency of procurement tools

o Manage supplier relationships to ensure the procurement of high-quality products and services while negotiating favorable terms and agreements.

o Develop programs and initiatives to ensure achievement of all goals, metrics, KPI’s, and generate necessary reports.

• Cost Control: o Analyze procurement data, monitor costs, and identify opportunities for cost savings without compromising quality or service.

o Design and manage the RFP tender process to support program goals and requirements, includes interpreting contracts and negotiating favorable terms with vendors to achieve savings.

• Process Improvement: o Continuously enhance processes, workflows, and tools to increase efficiency and effectiveness.

• Contract Management:

o Draft, review, and negotiate contracts and other business documents including adherence to company policy, compliance, and legal requirements.

o Manages the process of contract terminations, expirations, extensions, and renewals.

• Team Leadership:

o Lead and mentor a team of procurement professionals, providing guidance and support to achieve company objections. Perform other miscellaneous related duties as assigned.

o Engage remotely and across time zones while collaborating with diverse cultures. Work schedule Monday through Friday with overlap to North America business hours.

KNOWLEDGE AND EXPERIENCE

• Bachelor’s degree in Business or a related field is required. MBA or related Master’s Degree preferred.

• Proven experience as a Procurement Manager (or similar role) with at least 7 years of relevant experience.

• Strong knowledge of procurement best practices, sourcing, and vendor management.

• Experience in contract negotiation and management, including English language.

• Exceptional leadership and team management skills.

• Proficiency in procurement software and tools.

• Excellent communication and interpersonal skills with robust global cultural awareness.

• Demonstrated analytical and problem-solving abilities.

• Knowledge of legal and regulatory aspects of procurement globally.

• Strong management skills with the flexibility to handle multiple tasks.

• Prior experience working in a shared services environment is a plus.

• Proficient in multiple languages is a plus

 

Why join Cushman & Wakefield?

As one of the leading global real estate services firms transforming the way people work, shop and live working at Cushman & Wakefield means you will benefit from;

• Being part of a growing global company;
• Career development and a promote from within culture;
• An organisation committed to Diversity and Inclusion

We're committed to providing work-life balance for our people in an inclusive, rewarding environment.
We achieve this by providing a flexible and agile work environment by focusing on technology and autonomy to help our people achieve their career ambitions. We focus on career progression and foster a promotion from within culture, leveraging global opportunities to ensure we retain our top talent. We encourage continuous learning and development opportunities to develop personal, professional and technical capabilities, and we reward with a comprehensive employee benefits program.

 

We have a vision of the future, where people simply belong.

That's why we support and celebrate inclusive causes, not just on days of recognition throughout the year, but every day. We embrace diversity across race, colour, religion, sex, national origin, sexual orientation, gender identity or persons with disabilities or protected veteran status.

We ensure DEI is part of our DNA as a global community - it means we go way beyond than just talking about it - we live it. If you want to live it too, join us.

As a Training Manager for our Appointment-Setting Teams in the Philippines, your primary responsibility is to design, implement, and continually enhance our training programs to equip our teams with the skills and knowledge necessary to excel in their roles.

Responsibilities:

• Collaborating with Team Leads and Training Team members to design and develop training programs for new hires and existing team members.
• Ensuring that training materials and methods are engaging, up-to-date, and outcome focused.
• Implementing training programs and measuring effectiveness through target delivery, feedback, formalized assessments, surveys, skill demos, and other ways
• Developing and improving our onboarding process for new appointment setters, ensuring a seamless integration into the team.
• Initiating improvement projects and monitoring their effectiveness, ensuring that changes contribute to better performance.
• Collaborating with senior management and internal stakeholders, aligning training objectives with organizational goals and strategies.
• Regularly communicating progress, results, and challenges to stakeholders.

• A minimum of 5 years in a Training Manager role.
• Previous exposure to the sales environment ideal, though not a must.
• Proficiency in building training program content and materials.
• Demonstrated leadership capabilities.
• The ability to serve as a role model, mentor, and coach.
• A consistent record of high performance in previous similar roles.
• Strong background in quality assurance.
• Proven project management and team leadership skills.

We value individuals who embody the following qualities and traits: 

• Proactive, adaptable, and flexible. 
• Willing to go the extra mile to achieve desired outcomes. 
• Committed to continuous improvement and open to experimenting with new approaches and techniques in work processes. 

• Responsible for sales turnover in Visayas and Mindanao Region for Fire Detection and Alarms System (FDAS).

• Develop and manage local customer and influencer portfolio and implement agreed channel strategy based on the budget set by local CSO and FIR Regional Strategy.

• Present, discuss, adjust, and follow up on technical and commercial solutions with the end users and all relevant parties.

• Support on the planning of product launch introduction in the Visayas and Mindanao areas. Can be able to generate, follow-up, and win project leads in Visayas and Mindanao Areas and focus vertical.

• Increase sales awareness of FIR SPH through Visayas and Mindanao region by creating demand and project leads through business developments and early involvement with large end-users and major influencer groups. By planning and organizing key influencer events in collaboration with the local marketing team of BT-FIR, thru participating in trade shows, congresses, and support PR.

• To build a strong and good business relationship management w/ key customers and key influencers in Visayas and Mindanao region.

• Provide feedback on market trends, and customer/end-user needs and support collection of competitor information (portfolio as well as industries).

• Define and implement price, discount, and rebate schemes in line w/ BU guidelines and local CSO for the territory.

• Actively get involved in the tender specification of large projects, drive specifications of FIR and convert these tenders into leads.

• Collaborate w/ local CSO to align sales and Account receivable topics.

• Product Knowledge
  • Understand full range of Pro Sound speakers, electronics, microphone and mixer products and solutions.
  • Able to conduct the sales presentation and demonstration
  • Able to provide the technical specification(schematic, BOM, A&C spec etc) to the user or consultant(with the help of MKR/MKA with the help from BU and RSO).

• Salesmanship
  • To identify potential customers and projects in the market.
  • An independent contributor with strong interpersonal and communication skills.
  • To provide the quotation and commercial terms/conditions.
  • A good understanding of the competition in the market.
  • To gather market intelligent : Tender information, System requirement, Competitor Information and Budget for the project.
  • To provide pre-post sales support.
  • To liase and follow-up closely with Consultants & Partners.
     
• Administration Requirement
  • Use of SAP and CRM for quoting and project registration as well as forecasting.
  • Align with regional product marketing team in Singapore for all necessary topics.
  • To provide the weekly/monthly sales report.
  • Strictly follow the sales guidelines/compliance set by the management.
  • To achieve the sales quota assigned by the management.

Quality Analyst for High Velocity Sales Team
Manila, Philippines

OVERVIEW

Quality Analyst manage and implement a company’s quality assurance and control systems to ensure proper execution of products and client satisfaction every time. People in this role are committed to ensuring the sales associates are executing their jobs on the phone flawlessly whenever possible

RESPONSIBILITIES
•    Direct audit activities 
•    Conduct same call observation and frequently evaluate effectiveness of the Business Development Representatives
•    Works in partnership with the Business Development Sales Manager to ensure that all associates are meeting call quality standards
•    Track trends and make recommendations for refresher and/ or up- training to the training and operations team
•    Establish priorities and ensure maximum usage of assigned resources
•    Implement, support, and manage practices for assuring that quality and processes are adhere to standards and internal quality audits
•    Coordinate control plans and action plans to achieve expected results
•    Lead, mentor, and develop sales associate to promote quality awareness and implement quality programs and initiatives
•    Facilitate or lead quality training on quality management tools
•    Ensure that the sales associates are updated regarding new products, processes, and services launched by the company
•    Ensures effective monitoring and evaluation of the sales associates on a regular basis
•    Device systems or matrix to identify opportunities areas of sales associates and ensure proper feedback via Quality emails, instant feedback, counseling, short coaching,
•    Strive for continual improvement of the existing quality monitoring systems and the processes by which they are developed
•    Conduct calibration sessions between the sales managers
•    Develop reports showing inspection and audit performance and improvement opportunities including daily quality score report, performance improvement initiative reports and monthly quality report
•    Develop new ideas to improve overall quality in the process
•    Conduct meetings regularly with inspection and audit team to help consistency in teamwork.
•    Involve in team driven actions to help improvements
•    Runs and analyzes reports and ensues that all reports are accurate and reliable
•    Assumes and performs other duties and responsibilities not specifically outlined here in
•    Ability to prioritize workload, meet deadlines and perform multiple tasks with attention to detail
QUALIFICATIONS
•    Bachelor’s Degree preferred
•    2-3 years working experience in the related field in a BPO setting
•    Can work successfully in an ambiguous, fast paced, growing, deadline-driven environment
•    Accuracy and attention to detail
•    Teamworking skills
•    Results driven 
•    Highly organized 
•    Focus on great internal and external customer service 
•    Ability to manage multiple projects in multiple functional areas simultaneously 
•    Flexibility and adaptability to adjust to changing project needs in evolving situations
•    Independently exercise excellent judgment, discretion and sound reasoning in making important decisions
•    Strong level of proficiency in the Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
•    Excellent professional communication skills required, both verbal and written
•    Must be able to interface with Board members and Partners and consistently exude a pleasant, polished, and professional image
•    Proficiency in managing multiple projects effectively, with a high degree of accuracy and in a timely manner
•    Ability to switch gears and frequently reprioritize while keeping a calm and controlled demeanor
•    Must demonstrate excellent interpersonal skills and a strong customer service acumen
•    Must be proactive in anticipating executives’ needs and must consistently demonstrate a strong sense of urgency
•    Required to interact effectively and efficiently with all levels of employees
•    Flexibility for overtime

Join the A-Team and experience the A-Life!

Responsibilities  

Your job duties include the following tasks and responsibilities:

1. Provide leadership to the HR, immigration and recruitment team and ensure there is a daily meeting cadence to review work and provide clear actions.
2. Oversee and manage the HR system and ensure all records are maintained there. Maintain records of personnel-related data (payroll, personal information, leaves, turnover rates etc.) in the HR System and ensure all employment requirements are met. Ensure the HR system is reflective of the quality of a IT company with a high degree of automation.
3. Respond to internal and external HR-related inquiries or requests and provide assistance;
4. Lead the Performance Appraisal procedures for Team members;
5. Ensure there is high quality of training sessions and seminars held under the Unify University program and review the presentations ahead of them being conducted;
6. Produce and submit reports on general HR activity including attrition data, diversity and ;
7. Provide guidelines and ensure compliance on the process for hires, promotions, compensation increases, terminations and exit formalities;
8. Driving initiatives that help with a positive company culture and building a family spirit
9. Improving our employee retention initiatives and work to a lower attrition rate also lead a program for proactive check point with team members
10. Managing Payroll and benefits for our team members including the renewal of benefits in all the key markets where we have benefit plans
11. Ensure there is compliance to labor laws across the geographies we are in. Advice management of changes to policies needed to ensure compliance and draft changes to the policies for review.
12. Enhance the HR management system to capture employee complaints, request for help, and certifications of employment. Ensure these are responded to within a 1 working day SLA
13. Audit Employee and team member equipment to ensure compliance with required anti-virus, windows updates and other end-point security software.
14. Roll up your sleeve as needed for the following and other tasks
    • Support the recruitment/hiring process by sourcing candidates, performing background checks, assisting in shortlisting, issuing employment contracts etc.;
    • Perform orientations, onboarding, and update Human resource system with new hires;
    • Perform team member appraisals including those of the HR, Recruitment, Immigration and talent team
15. Other related activities

The position is responsible for handling all benefits pertaining to the Unit Owners of the Raffles Residences Makati. The OBM ensures proper liaising of Owner booking requests to the respective VIP Concierges of the different Raffles/Fairmont. The primary focus of this role is to ensure that all benefits are enjoyed by the Owners and residential operations exceed service standards in all unit owner and partner contact areas and will act as a strong liaison between Raffles and the Unit Owners. 

The Owner Benefits Manager also assists the Director of Residences and Owner Services Manager in overseeing residential operations at Raffles Residences. The role oversees operational areas such as the Condominium Corporation (CC) policy administration, residential common area soft services, engineering & maintenance, security & human resources.  

Primary Responsibilities  

ASSIST DIRECTOR OF RESIDENCES IN OVERSEEING RESIDENTIAL OPERATIONS AT THE RAFFLES RESIDENCES. THIS INCLUDES STRENGTHENING POSITIVE RELATIONS WITH THE UNIT OWNERS AND OTHER STAKEHOLDERS, MINIMIZE COMPLAINTS AND ATTEND TO THEIR NEEDS ON A TIMELY MANNER 

• Act as a Supervisor to the Concierge and Bell teams 

• Clearly demonstrate to owners and colleagues a commitment to service excellence through the effective implementation of high management standards at all times. 

• Maintain a consistent focus on improving the overall flow of residential operations, seeking ways to maximize and improve the operation through productivity management 

• Ensure that SOPs have been thoroughly understood and actioned by the Owner Services Team 

• Strengthen positive relations with the unit owners/ residents by taking action to attend their needs, follows through on their requests, inquiries, concerns and complaints in a timely manner (ensure technical and maintenance related issues are properly coordinated and addressed to owner's satisfaction) 

• Ensure complete visibility of Raffles Residence leaders and colleague relations with the owners under the rental program during their stay  

• Reinforce cocktail party for owners/ residents 

ENSURE TO INCREASE BRAND AWARENESS  

• Increase Reciprocal Use Program enrollments annually (applicable to owners under the Rental Program) 

• Ensure to touch base will all owners who enrolled in the Reciprocal Use Program and attend to their requests/needs on a timely manner 

• Ensure to get feedback from owners to gauge their interest in the program and to ensure repeat business as well as gain new businesses from other Unit Owners 

• Encourage all owners to book and stay at FRHI properties and other Accor hotels when travelling abroad to experience the exclusive privileges and benefits.

• Work closely and maintain good relationships with VIP Concierge to ensure preferential rates and other privileges are extended to the unit owners. 

PROVIDE ASSISTANCE TO THE DIRECTOR OF RESIDENCES TO ENSURE CONDOMINIUM CORPORATION’S ANNUAL BUDGET IS MAINTAINED AND ACHIEVED THROUGH 100% COLLECTION OF ASSESSMENT FEES, UTILITIES AND OTHER INCIDENTAL CHARGES 

• Work closely with the Director of Raffles Residences and finance department to ensure that monthly financial reporting is on time and accurate. 

• Assist in ensuring timely collection of assessments and all other charges and strict execution of penalties and interest due to late payment 

• Ensure operational expenses are aligned with the Condo Corp budget through power/ energy savings programs and productivity management such as proper monitoring of supplies requisition and proper forecasting of schedule depending on needs and occupancy  

• Encourage the team to take individual ownership of all the areas in order to avoid frequent repairs or maintenance and excessive power consumption 

• Consistently promotes hotel facilities and services so Unit Owners will avail of them 

STRENGTHEN RELATIONSHIPS WITH COLLEAGUES 

• Assist the Director of Residences/Owner Services Manager in facilitating daily briefings and monthly departmental meetings. 

• Assist in ensuring EES target score is achieved by the Department 

• Maintain an open door policy, frequently communicate, provides clear performance expectations and regular feedback 

• In consultation with the Director of Residences/Owner Services Manager, oversee the performance of the owner services team, common area housekeeping service and engineering department. This includes preparing and conducting the annual review for Raffles colleagues. 

• Lead by example, build trust and motivate colleagues to continuously deliver outstanding service and works together as a team 

• Ensure right tools are available for colleagues to perform their jobs effectively 

Vversee productivity by assessing, analyzing, and reporting employee productivity at the individual, departmental and institutional levels. Determine the best way to utilize employees' productivity skills using techniques and theories of workforce management.

The GROUP MANAGER, INTERNAL AUDIT, effectively directs, leads and manages the internal audit activity of the country where the Food Group operates.  It helps the organization accomplish its objectives by bringing a systematic disciplined approach to evaluate and improve the effectiveness and efficiency of risk management, controls and governance processes. 

Key Duties and Responsibilities

Audit/Risk Management/Compliance/Governance

A. Engagement Planning: 

• At the Group level, assist the Group Internal Audit Head in developing risk-based annual audit plan identifying the objectives, scope, timing and resource allocations needed.
• At the Country level, identify sources of potential engagements through risk framework.
• At the Engagement level, assess audit engagement objectives and scope to ensure they address the risks identified especially the emerging ones.

B. Function Management:

• Delegate tasks in a constructive and supportive manner and coach staff to enhance competence and professional development. Conduct effective performance appraisal of IA team against key performance indicators.
• Determine the appropriate continuing professional development necessary to keep staff effective in work.
• Conduct effective performance appraisal of IA team against key performance indicators.

C. Risk Management and Fraud

• Assess whether the risk management, risk governance framework and internal control systems are operational as intended.
• Review the completeness of management’s risk analysis and actions taken to remedy issues raised by risk management processes, and suggest improvements.
• Evaluate risk exposures relating to the organization’s governance, operations and information systems.

D. Internal Control

• Assess the internal control framework including the adequacy and effectiveness of controls.
• Evaluate the implications of organizational changes, operational changes and changes in business strategy using appropriate internal control framework.
• Advise board and senior management on improvement initiatives to improve controls.

E. Governance and Environment

• Evaluate design and operational effectiveness of governance framework for addressing governance risks.
• Examine existing organizational behavior, performance management techniques, management’s effectiveness to lead and build organizational commitment.
• Examine the organization’s approach to social responsibility and sustainability.

Business Process Improvement and Innovation

• Evaluate the long-term sustainability of business models impacted by technology and other disruptors, assess impact of changes in the business landscape and give recommendations to take advantage of new opportunities.
• Apply data analytics and Information Technology in auditing, identifying and assess various risks related to IT, information security, and data privacy.
• Synthesize critical findings and insights within the business context to make inferences and recommend actions to address the risks.

Business Partnering

Collaborates with various stakeholders across the business to add value, enhance decision-making processes, and contribute to overall organizational success such as: 

• Advisory and consultation on improving business process, controls, and risk management strategies to assist in decision making and enhancing operational efficiency. 
• Collaborate in assessing fraud or cyber security risks, conducting investigation, and recommending controls to mitigate fraud or cyber security risks and safeguards the organization’s assets. 
• Partner with leaders in developing KPIs and performance monitoring frameworks. 

Continuing Education & People Development

• Keep abreast of regulatory changes, industry standards, and emerging information technology risks relevant to the industry by attending trainings, forums and/or conferences and assessing their impact on the company's internal controls and audit approach.
• Regularly assess current practices, methodologies and team skills against available benchmarks (e.g. audit associations i.e. ISACA, IIA-P, International Association of Privacy Professionals) and implement programs to address issues, if any.
• Lead and manage the assigned internal audit team, including assigning audit engagements, providing guidance and mentoring to enhance performance, and conducting performance evaluations. Design and implement programs to improve compliance in general, including the conduct of regular training and orientation for employees. 

Administrative:

• Take part in special investigations where necessary and report to the Audit Committee with the highest level of confidentiality.
• Participate in the internal control projects covering all operations where necessary for One Food Group.
• Adheres to and keeps abreast of company/department policies and Code of Conduct/Ethics; and actively participates in company activities.