We are looking for dynamic and detail-oriented AEM Developer to join our team. The ideal candidate will be responsible for overseeing and executing a variety of campaigns, promotions, and updates across our digital platforms. This role requires a strong understanding of digital marketing, excellent project management skills, and the ability to collaborate with cross-functional teams.  This position is based in the Philippines, and we are only able to consider candidates who possess the required work authorization.

Key Responsibilities

• Enrichment and Product Approval: Manage and approve products in the SKU library/Vantage.
• Content Creation and Implementation: Create and implement pages, microsites, sections, tiles, discover, and recipe pages on the drop page
• Campaign Implementation: Oversee the end-to-end implementation of marketing campaigns.
• Promotion Implementation: Plan and execute promotional activities to drive customer engagement.
• Value Banners Brief and Lytho Request Creation: Develop briefs for value banners and coordinate with the design team for Lytho requests.
• Merch Card & Banner creation, and Implementation
• Brand Page Creation
• Product Group Update/Creation

Since 1998, we've been on a mission to reshape how players interact with their favorite games, growing into a global team of over 12,000 professionals spread across 70+ studios in 26 countries. 

We are always there to lend a hand to video games developers and publishers by offering a wide range of solutions: from art and audio to testing, localization and finally - Player Engagement - which is one of the fastest-growing Service Lines at Keywords Studios.  Player Engagement provides technical support, community management, and trust & safety services for a wide range of AAA and Indie studios in the gaming industry. 

Join us in our mission to build engaging player communities and offer outstanding experiences!

What do we offer?

Keywords Studios is dedicated to following a well-established Equal Opportunities Policy. We endeavor to create a workplace which provides equal opportunities for all employees and potential employees.

Benefits:

• Non-taxable Allowances
• HMO and Life Insurance
• Paid Time Offs
• Annual Wellness Subsidy
  

Our recruitment process is fully online and remote. We value each application and review every candidate individually. Our recruitment team will get back to you as soon as they can to inform you about the status of your candidacy. If you're interested in joining our team, we highly encourage you to apply.

That would be it from us - now we are waiting for your move!

#imaginemore

By providing your information in this application, you understand that we will collect and process your information in accordance with our Applicant Privacy Notice. For more information, please see our Applicant Privacy Notice at https://www.keywordsstudios.com/en/applicant-privacy-notice.

Role Information: EN

Studio: KWM

Location: APAC, Philippines, Pasig

Area of Work: Player Engagement

Service: Engage

Employment Type: Full-time

Working Pattern: In-Office, Hybrid

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

Job Summary

Responsible for all aspects of assigned technical projects. Projects may be focused on development of new or upgraded products and services, internal information system-specific projects that may involve development or enhancement of internal applications, technology integration and/or infrastructure environment build-out, delivery by service teams for outsourced solutions to external clients or delivery of new or enhanced products and/or services to improve customer satisfaction through use of technology.

What you will be doing

• Plans and coordinates all aspects of technical projects from initiation through delivery.
• Manages project initiation activities including identifying contractual obligations, client needs and goals, existing situation, necessary contacts and access to existing information as needed.
• Ensures requirements for internal technology projects align to operational standards. Develops alternate requirements or document exceptions as appropriate.
• Develops, defines and executes project plans, project scope, activities, schedules, budgets and deliverables.
• Interacts with product development, sales, client relationship teams, technology solutions, service delivery and/or other cross-functional teams.
• Identifies needed resources for projects, defines and assigns major project roles.
• Coordinates activities and tasks among project team members, other internal departments and client or vendor/subcontractor organizations as needed to meet project goals and ensure project completion is on schedule, within budget constraints and of the appropriate quality standards for the project scope.
• Assigns and monitors work of project team providing technical and analytical support and direction. Interfaces with external clients or field-based employees on technical matters as needed.
• Manages project risks, issues/problems and activity progress to ensure project goals, e.g., deadline, scope and quality are achieved. Assists with problem resolution or risk mitigation as needed.
• May manage the integration of vendor/subcontractor tasks and track and review vendor/subcontractor deliverables, if appropriate for the project.
• May include customizing base products to meet client requirements, system integration with other FIS or third-party products or consulting projects and engagements.
• Serves as liaison between technical and non-technical teams, in internal organizations as well as in client and vendor/subcontractor organizations to ensure all project targets and requirements are met.
• Delivers informational and decision-seeking presentations to technical and business groups in FIS and/or in client organizations.
• Conducts project closure activities to formalize and communicate the project acceptance, handover documentation and ongoing activities to accountable teams and complete a post-implementation review to identify areas of improvement.
• May directly oversee employees assigned to manage specific project that have a distinct beginning and end. Selects, develops and evaluates personnel to ensure the efficient operation of the function.
• Identifies project management coordination process gaps or areas for improvement, recommends and implements solutions.
• May work at client sites from time to time requiring some travel.
• Other related duties assigned as needed.

What you bring :

• Minimum of 8 years’ experience required.

• Experience on most of these types of projects but focus should be on 1-4.

1. SDWAN

2. Migration Network Hardware Refresh

3. Network Application (Upgrade, Integration, Deployment)

4. Voice: Cisco / 8x8 Cloud Calling 

5. Infrastructure / Network  (Deployment, Consolidation, Refresh)

6. Voice: Cisco / 8x8 Cloud Calling

7. CoS

8. Managed Security Services

9. Cloud Migration

10. CITRIX

Nice to have skills/tools/experience/certification : 

1. Project Management Certification (Prince2, SAFE, PMP, Etc.)

2. PM Tools experience

3. JIRA

4. Planview

5. SNOW

6. Microsoft Project

7. Microsoft office tools

•Bachelor’s degree in computer science, management information systems or business administration or the equivalent combination of education, training, or work experience. PMP (Project Management Professional) certification may be required.
• Extensive knowledge of project management standards, processes, procedures and guidelines
• Knowledge of the industry project management best practices, i.e., Project Management Body of Knowledge (PMBOK)
• Knowledge of various types of IT project methodologies and life cycles, e.g., conversions, incremental, rapid delivery, classic or traditional waterfall phases of analysis, design, development, testing, implementation and the correct project application
• Knowledge of financial services industry
• Knowledge of company’s products and services
• Advanced skill in the use of project management software to manage projects, e.g., MS Project and auxiliary tools, such as earned value database, audit tools, project repository, including risk, issues and action items database, SLIM Estimate, Metrics and Control, PlanView, Platinum Process Continuum
• Demonstrated skill in managing project budgets and timelines
• Skill in the use of negotiation techniques to reach agreement when there are widely-differing viewpoints
• Excellent analysis, problem-solving, team, conflict management and time management skills
• Excellent verbal and written communication skills
• Ability to interact effectively with executive level clients
• Ability to set clear expectations, manage team performance and build high morale among team members
• Ability to maintain confidentiality and carry out assignments that are sensitive in nature

What we offer you

• A competitive salary and benefits.

• Great workspaces with dedicated and motivated colleagues.

• A variety of career development tools, resources and opportunities.

#LI-CV1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

This role is responsible for improving and growing our business by establishing and developing relationships with customers, suppliers, and other partners. In addition, the role involves promoting and supporting inbound and outbound calling activities for "Preview Channel" campaigns at the Call Centre. Reporting to the Group Director of Marketing - Strategy and Thailand Operations, the Business Development Manager will drive maximum return from partnership campaigns and coordinate activities among multiple internal and external teams. The individual should possess the following skills:

Key Responsibilities:

• Partnership Management Skills:
• Acquire and develop new partners and manage existing partnerships.
• Deliver a superior B2B relationship experience with a long-term strategic focus.
• Communication Skills:
• Communicate effectively with clients of diverse backgrounds and educational levels.
• Demonstrate excellent written and verbal communication skills.
• Analysis data analysis to

Organizational Skills:

• Manage multiple clients, on-site and off-site meetings, and deadlines.
• Keep client proposals and tasks on track by demonstrating strong organizational skills.
• Time Management Skills:
  • Prioritize tasks and manage a calendar effectively.
  • Adjust schedules as needed to meet objectives.
  • Technical and Computer Skills:
  • Utilize Sales Force (SF) to track leads, client calls, and sales cycle progress.
  • Possess basic technical and computer skills.
  •  
• Self-Motivation:
  • Be goal-oriented and commission-driven, striving for personal success.

Work Ethics:

Demonstrate good work ethics and maintain a positive attitude towards team members and senior leadership.

#LI-LK1

Since 1998, we've been on a mission to reshape how players interact with their favorite games, growing into a global team of over 12,000 professionals spread across 70+ studios in 26 countries. 

We are always there to lend a hand to video games developers and publishers by offering a wide range of solutions: from art and audio to testing, localization and finally - Player Engagement - which is one of the fastest-growing Service Lines at Keywords Studios.  Player Engagement provides technical support, community management, and trust & safety services for a wide range of AAA and Indie studios in the gaming industry. 

Join us in our mission to build engaging player communities and offer outstanding experiences!

• Non-taxable Allowances
• HMO and Life Insurance
• Paid Time Offs
• Annual Wellness Subsidy

Our recruitment process is fully online and remote. We value each application and review every candidate individually. Our recruitment team will get back to you as soon as they can to inform you about the status of your candidacy. If you're interested in joining our team, we highly encourage you to apply.

That would be it from us - now we are waiting for your move!

#imaginemore

By providing your information in this application, you understand that we will collect and process your information in accordance with our Applicant Privacy Notice. For more information, please see our Applicant Privacy Notice at https://www.keywordsstudios.com/en/applicant-privacy-notice.

Role Information: EN

Studio: Keywords Studios

Location: Asia Pacific, Philippines

Area of Work: Player Engagement

Service: Engage

Employment Type: Permanent

Working Pattern: Hybrid

• Demonstrates that all Front Office Standard Operating Policies and Procedures are performed in all interactions.

• Provides a warm welcome and assists guests’ according to Fairmont Hotels & Resorts Brand Standards.

• Maintains the balance in operational, administrative  and colleague needs by providing guidance and motivation to the Front Office team. 

• Ensures consistency on exceeding guest services expectations by personal involvement in the arrival, rooming, and departure of key/VIP guests.

• Establishes strong and effective communication with all Departments and ensures that all Front Office Policies and Procedures are adhered to.

• Creates an environment that allows Colleagues to achieve job fulfillment and provides a path for career development with Fairmont Hotels & Resorts.  Develops strong teams through active involvement in the operations and through the development and support of a continually evolving team. 

The role is responsible to effectively run the Agile events and ceremonies for successful outcomes, enable delivery by removing blockers and identify the interdependencies, capacity planning, keeping close eye on team's velocity, close monitoring of user story progress and delivery during the sprint, keep the team motivated and engaged, have a clear understanding of leadership and facilitation, stakeholder management (know the products & stakeholders, release management, coach & support the squad on Agile and encourage Agile Ways of Working (WOW), has an ability to run more than one full fledged SQUADs.

RESPONSIBILITIES

DELIVERY / TEAM:

1. Assist the team in the early identification of impediments and work accordingly with the organization and/or other teams in order to remove them or mitigate their impact to the product development process.

2. Train and Mentor the team in the correct understanding of Agile values, principles and applicable frameworks, enabling the team to identify how to get most value out of them within the context of the project.

3. Make effective and timely use of escalations to the account team and/or client when needed.

4. Actively support team happiness through building an environment of trust, openness and safe experimentation.

5. Coach clients Product Owner in process-related aspects.

6. Actively engage in coordination efforts with other PMs from the engagement in order to build a cohesive execution strategy and collaborate as much as possible.

7. Coach the team towards effective quality outcomes in terms of Product, Process and Technical Implementation - with excellence in mind.

8. Risk & Dependency management - with safety & effectiveness in mind.

9. Metric management - with continuous improvement in mind.

10. Communication & Reporting - with better visibility, assertiveness & transparency in mind.

OPERATIONS:

1. Set up teams (together with Tech Lead) by raising requests as needed, selecting team members based on project needs & engagement constraints and setting them up for success by building a shared understanding of the client expectations and engagement conditions.

2. Actively look for opportunities of growth for Globants position within the client engagement and follow through accordingly to actually turn them into new business (i.e. supporting proposals, contributing to forming new teams, etc.).

3. Keep financial forecasts updated on a weekly basis.

4. Manage P&L effectively to comply with revenue and margin targets.

5. Process billing accurately on a monthly basis - or as applicable for the engagement.

6. Take timely care of project assignments & releases for team members.

7. Manage team leaves/vacations requests helping the team to assess the delivery & financial implications and plan accordingly to avoid/mitigate impacts.

8. Manage customer satisfaction through the regular submission of surveys and follow through corrective/improvement actions with the team as needed.

9. Manage extra compensation / bonuses for the team (members) as needed.

10. Manage travel arrangements for team members as needed.

11. Take care of team logistics in terms of properly & timely requesting equipment, software or any resource needed by the team.

12. Keep a close record of contracts to make sure they are valid and fully executed at any point in time within the engagement timeframe.

13. Prepare for and attend to project audits, holding discussions and getting to agreements with a constructive and value-driven mindset

About Pearl:

Pearl connects top talent from around the world with US and EU-based startups that care about finding sharp and hungry talent that they can grow with long-term. We provide candidates who pass our vetting process with exclusive upskilling opportunities that enable them to get promoted faster in their new roles. We only work with employers who are looking to make full-time hires they can continuously mentor and promote.

Note: Please avoid submitting multiple applications; you may request assistance to be re-profiled for a different job opening. If you have an ongoing application, please ask for updates from the recruiter handling your application.

About the job:
Role: Sales Project Manager
Work schedule: Full Time | 40 hours per week | Eastern & Central Time
Salary Range: up to US $1,600 per month (Dependent on your skills and experience)

Role Overview:
The role is primarily focused on driving sales within the US-tech market, with additional responsibilities in project management. The ideal candidate will manage the full sales cycle, from prospecting to closing, while also supporting operational and project-based initiatives.

Duties and Responsibilities:

• Sales (90%):
• Manage the end-to-end sales process, including prospecting, cold calling, cold emailing, and nurturing leads through the sales funnel.
• Focus on generating and closing opportunities within the US-tech market.
• Project Management (10%):
• Oversee the implementation and iteration of new initiatives and Standard Operating Procedures (SOPs).
• Manage various operational tasks, including responsibility for the 24/7 chat feature and ensuring its smooth operation.

Immediate Tasks (Week 1):

• Participate in introductory meetings with key stakeholders to establish relationships and align on priorities.
• Begin prospecting new clients, with an emphasis on the US-tech and Latin American (LatAm) markets.
• Take over management of ongoing projects, including overseeing the chat feature and identifying areas for operational improvement.
• Execute cold calls and emails to engage potential clients.
• Join an initial sales call to align on goals and build rapport.

• 3-5 years of sales experience, ideally in the US-tech market, with a strong ability to build and maintain client relationships.
• Strong project management skills, with experience using tools like Atlas, Slack, and HubSpot; familiarity with other project management tools is a plus.
• Experience selling to law or property management firms is highly advantageous.
• Adaptable to dynamic work environments, eager to grow, and open to feedback.
• Demonstrates ambition, curiosity, and a strong work ethic
• Proactive, self-driven, and comfortable taking ownership of tasks to achieve results, especially in commission-based environments.

• Fully remote forever–work from anywhere!
• Competitive net salary with opportunity to be paid above median market rate.
• Invaluable access to a network of global industry leaders, paving the way for rapid career growth.
• Mentorship opportunities
• Access to learning and development resources for continuous growth and improvement

• Client farming activities: cold calling, saturation exercises and seeks other legal means to generate and build relationships with clients.
• Work with our Market Analyst group on submissions for clients. These will include but is not limited to project briefs, case studies, technical and financial due diligence analyses and reports.
• Prepare and conduct pitches / presentations
• Coordinating and conducting site inspection for clients
• Work on documentation related to transaction management, building options list, request for proposal, letters of intent, etc.
• Negotiate terms and contracts on behalf of clients
• Coach, mentor and manage a team of brokers
• Work with our Client Engagement Coordinator on providing clients’ post-sales support
• Help mount and attend various client engagement activities

Job Title: Social Media Manager/Writer

Schedule: Flexible with 4 hours of overlap under US MDT (Mountain Daylight time)

Salary Range: Based on experience

Location: Fully Remote

Main Requirement upon submission. A portfolio link with Analytics. Your portfolio should include something like this - https://drive.google.com/file/d/1iTS5dOZw4SW3M6cdvypP15v1NFgiOCb4/view?usp=sharing

Responsibilities:

• Create, curate, and publish engaging content on social media platforms such as Facebook, Instagram, Twitter, LinkedIn, etc.
• Write and edit compelling and informative social media posts, captions, and headlines.
• Track and analyze social media performance and provide data-driven insights to optimize strategies.
• Collaborate with cross-functional teams to ensure brand consistency and align social media efforts with overall marketing goals.
• Stay up-to-date with the latest trends and best practices in social media and content marketing.
• Respond to comments, direct messages, and inquiries in a timely and professional manner.

• Proven work experience as a Social Media Manager or a similar role.
• Proficiency in using social media platforms and management tools.
• Must have a written portfolio.
• Attention to detail and ability to meet deadlines.
• Strong communication, collaboration, and organizational skills.

• Permanent remote work

LOOKING FOR FILIPINO CANDIDATES CURRENTLY RESIDING IN THE PHILIPPINES.

Position: Client Relations Manager (Full-Cycle)

Working Hours: Full-Time Mon - Fri (Flexible) (Overlap 10:00 pm-12:00 am PH Time)

Holidays: US Regular Holidays

Salary: Php 40,00 - 50,000 (depending on the final offer)

About the Role:

The Client Relations Manager plays a crucial role in the business development initiatives at Elevated Hiring. This position is responsible for leading efforts to generate and maintain strong client relationships, ensuring a steady flow of business opportunities. It offers a valuable opportunity to enhance and apply strategic verbal and written communication skills while gaining experience in the dynamic field of recruitment. As a Client Relations Manager, you will play a pivotal role in driving revenue growth and fostering strong client relationships. Your primary responsibility will be to connect with clients, pursue new business opportunities, and contribute to the overall success of our company. If you are the type of a Client Relations Manager that requires a thorough training and guidance, this may not be the right fit for you

Responsibilities:

• Build and maintain strong relationships with clients, ensuring their satisfaction with our products and services
• Facilitate End-to-end Full cycle sales from Lead Generation, cold-calling, email outreach, Sales Discovery calls to Deal close
• Serve as the primary contact for clients, handling their inquiries, requests, and concerns in a timely and professional manner
• Coordinate with internal teams to address client needs and resolve any issues or problems that may arise
• Conduct regular client meetings and presentations to promote our products and services and discuss any new developments or opportunities.
• Collaborate with the internal team to identify and pursue upselling and cross-selling opportunities with existing clients ● Stay up to date on industry trends and developments, and provide insights and recommendations to clients to help them achieve their goals
• Continuously engage in process improvement, and recommend ways how to provide a seamless inflow of leads.
• Data Entry provides accurate Process and Payment Information.
• Close the DEAL by driving leads to finalize the Service Agreement and process the deposit to start the Headhunter Search
  

• Has at least 2-3 years of proven experience in performing a similar role in Full Cycle Sales and handling Client management
• Demonstrates Excellent Communication Skills and is highly articulate.
• Has prior B2B experience and a background in customer service, particularly with U.S. clients.
• Proficient in using tools such as HubSpot, dialers (Twilio, Call Hippo), or similar platforms, as well as Google Workspace.
• Has a track record of taking ownership of tasks and asking questions when necessary.
• Experience working with a startup, with a strong inclination toward process improvement.
• Shows initiative and a proactive approach to completing tasks.
• Exhibits strong time-management skills, effectively handling multiple priorities and meeting deadlines.
• Must have a reliable work-from-home setup and a stable internet connection.

LOOKING FOR FILIPINO CANDIDATES CURRENTLY RESIDING IN THE PHILIPPINES.

Position: Project Manager with Agile and Software Development Expertise

Working Hours: Full-Time Mon - Friday 9:00 am - 6:00 pm EST

Holidays: US Regular Holidays; PTO can be requested on a need basis

Salary: $900 - 3500 (depending on experience and client’s final offer)

About the Role:

We are seeking an experienced Project Manager with a deep understanding of the entire software development lifecycle and a strong background in Agile methodologies. The ideal candidate will have the capability to implement Agile practices effectively and possess a certification such as Scrum Master (preferred). The Project Manager will be responsible for managing software projects, ensuring that Agile methodologies are followed, and utilizing tools like Trello or Jira to track project progress.

Key Responsibilities:

• Oversee the entire software development lifecycle, from planning to deployment.
• Implement and manage Agile methodologies, particularly SCRUM, within development teams.
• Utilize project management tools such as Jira or Trello to track and monitor project progress.
• Collaborate with cross-functional teams to ensure successful project delivery.
• Provide guidance and support to development teams, ensuring adherence to Agile practices.
  

• Has at least 4-5 years of relevant experience performing the same role as a Project Manager
• Has extensive experience in software development projects, specifically with PHP, Laravel, Vue.js, and MySQL databases.
• Strong knowledge and experience in Agile methodologies, with a focus on SCRUM.
• Proficiency in using project management tools such as Jira or Trello.
• Experience in integrating third-party services, including payment systems and other APIs.
• Scrum Master certification or equivalent is a plus.
  

Preferred Experience:

• Experience with PHP, Laravel, Vue.js, and MySQL databases.
• Proven ability to integrate third-party services and APIs.

The Territory Business Manager is responsible for generating and cultivating an increasing loyal customer base for Pilmico Foods Corporation through active selling and establishing relationships with the livestock and poultry farm, feed mills and traders. In charge of translating continuous market share within a specified territory. This position is also responsible for ensuring the maintenance of credit terms within acceptable corporate standards.

DUTIES AND RESPONSIBILITIES:

I. Market Potential

1. Contributes to determining market potential at the territory level thru the conduct of dealer and end-user market reading and profiling of prospective customers

II. Business Plan

1. Implements approved placement strategies for the territory
2. Develops and proposes an overall business approach in an assigned territory to include but not limited to placement and pricing strategy of soya, wheat and other feed commodities.

III. Customer Relations

1. Serves as a link and provides support between the customer and the company in all transactions related to order fulfillment
2. Gathers, provides feedback and monitors intervention on customer concerns pertaining to product and services

IV. Sales Operations

1. Verifies all critical information necessary to determine worthiness of a prospective customer prior to endorsement
2. Executes, leads generation and negotiations to prospective customers
3. Plans and executes the territory KRAs in order to grow the business in an assigned territory
4. Helps in managing AR of the territory through effective collection
5. Implements and evaluates effectiveness of defined sales activities in the territory
6. Monitors the services of third party manpower service provider in the technical sales in an assigned territory
7. Assists in providing technical training to third party service provider

V. Other Tasks

1. Participates in current and future corporate initiatives such as PL, PPM, ISO, 5S, ISMS, Branding, CRM, IBP, COMREL, Safety, etc.
2. Participates in projects and improvements on sales and marketing process as may be assigned
3. Performs other work-related tasks as may be assigned from time to time

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

As a Hygiene Manager, you will be in charge of maintaining and upgrading sanitation and hygiene standards to ensure that all food given to guests and staff is free of microbiological, chemical, and physical contamination and that all work environments meet mandated Hygiene and Sanitation levels.

• Propose and maintain minimum requirements in all workspaces, stores, receiving, and waste disposal areas to ensure that needed hygiene standards are adhered to at all times.
• Responsible for the effective and efficient maintenance of documents related to the Hotel's sanitation and hygiene efforts/program.
• Continually liaises with external agencies (labs, government agencies etc.) on sanitary matters
• To manage the segregation, storage and timely removal of all waste – recycles, hazardous and confidential waste streams
• Sensitize the team on all Accor hygiene standards
• Conducts regular inspection of food receiving, preparation, storage and service areas to identify and correct any food safety and hygiene issues  
• Carry out internal food safety audits, reports all findings and follow up actions to be taken to ensure closure of issues
• Continuously monitor, evaluate, and improve the policies and procedures of the food safety management system
• Ensures that all hygiene monitoring records are completed by the food handlers as required by the corporate standards
• Ensures that appropriate food sampling and swabbing are undertaken at the required frequency
• Conducts supplier audits, meetings and trainings on a regular basis in coordination with Purchasing, Cost Control, Culinary and F&B
• Liaise with all external food safety / HACCP auditors to ensure that all audit logistics and requirements are satisfied
• Liaise with the chemical services provider to ensure that safe chemical handling and breakage control, cleaning & sanitation procedures are effectively implemented 
• Liaise with the laboratory services provider to ensure that all mandatory food, water, ice, and swab testing are conducted as per agreed schedule

• Ensures guests are well looked after, from the moment they arrive to the time they leave.
• Enquires whether guests are satisfied throughout the meal.
• Offers attentive service to guests, adapting to any constraint.
• Establishes good relations with guests, offering advice and fostering customer loyalty.
• Promotes the F&B offers of the hotel.
• Organizes the work for the team, including the need to multi-skill in employees' job requirements.
• Ensures the point of sale is prepared to a high standard.
• Takes the global level of activity into account when managing the flow of guests, placement at tables and reservations.
• Ensures the equipment used remains in good condition.
• Develop and manage the restaurant's budget, including revenue and expenses.
• Control costs, such as food and labor costs, to maximize profitability.
• Prepare and analyze financial reports, such as profit and loss statements.
• Implement pricing strategies and promotions to increase sales.

The Assistant Outlet Manager will liaise between multiple food and beverage venues to ensure the success of every guest experience – and model exceptional service and leadership skills among your team.

Responsibilities:          

• Consistently offer professional, friendly and engaging service
• Lead the F&B Outlets team in all aspects of the department and ensure service standards are followed
• Handle guest concerns and react quickly and professionally
• To assist in recruiting and training all Outlet Colleagues
• Balance operational, administrative and Colleague needs
• Attend regularly scheduled departmental meetings
• Maximize revenues by communicating regularly with the Food and Beverage teams to implement agreed upon strategies, practices and promotions
• Have full knowledge of all Outlet menus
• Assist in managing the departmental budget
• Follow outlet policies, procedures and service standards
• Follow all safety and sanitation policies when handling food and beverage
• Other duties as assigned

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

Job Summary

Provide support to key NA clients, vendors, and internal stakeholders primarily via our ticketing system (ServiceNow), email and outbound calls.

This position involves adding value towards Incident progression/resolution, request fulfilment and will also require an element of data reconciliation capability.

A Service Desk Analyst will perform accurate ticket triage and resolve at first line of contact where possible, supporting Incidents and queries or quickly escalating to the correct support team.

There is also a wide range of user fulfilment, including but not limited to, Password Resets, User Access Administration and Access control.

What you will be doing

• Monitor agents on various channels such as Voice and Offline tickets.

• Coach agents on a regular basis discussing performance, strengths and AFI’s.

• Schedule calibration sessions with Operations and leadership team and create a platform for addressing service desk concerns.

• Conduct analysis on QA and CAT performance through weekly and monthly reports.

• Identify process improvement ideas derived from QA evaluations, onshore feedback and client complaints.

• Collaborate with stakeholders on items needing assistance such as KB updation, training gaps and performance management.

• First point of contact for circa 150 clients, internal IT and business users of IT services.

• First line ticket handling (Incidents & Requests) including triage and troubleshooting, resolution where possible and assignment where required to 2nd/3rd line support teams and third parties.

• Ticket ownership which includes keeping clients and users informed of progress, tracking and escalating issues as necessary.

• Daily operational tasks (e.g. mainframe checks, SQL queries, data reconciliation).

• Provide English language service by phone and email.

• When unable to resolve incidents/requests efficiently, able to confidently escalate to appropriate resource. Follows up on escalated issues with coaching and mentoring to learn appropriate solution and expand overall knowledge and document into the knowledge base for the wider team.

• Full end to end Access Control including Password Resets, Unlocks and User Administration.

• Track and update tickets to the clients SLA’s and internal OLA’s

• Meets standards of job, such as quality standards, adherence to average handling time, attendance and timekeeping

• Analyzes and resolves incidents, problems or known errors related to failures in application and supporting software components.

• Work a multi-client, multi-line of business mailbox ensuring that emails are worked quickly, accurately and within KPIs

• Provides technical support activities for a software production processing environment

• Uses appropriate diagnostic tools to isolate and resolve incidents, problems or known errors.

• Asks probing questions to gather relevant information on routine and complex calls.

• Uses effective listening skills to develop understanding of client questions or issues.

• Maintains passwords, data integrity and file system security for a variety of applications

• Communicates highly technical information to both technical and nontechnical personnel.

• Troubleshoots Client/Vendor Incident and request, identifies the root cause of them and uses tools and resources appropriately to determine how to resolve customer problems

• Requires the ability to establish and maintain effective working relationships with all levels of management (internally/externally), employees, clients and public

• Good organizational skills and ability to handle multiple tasks and meet deadlines

• Ability to utilize judgment in decision making process and decisions related to job tasks

• General business skills, industry knowledge, financial management and planning skills

• Team skills, including the ability to establish and maintain effective working relationships with teams based in other locations

• Documents, tracks and monitors client incidents in ticketing system to ensure a timely resolution.

• Prioritizes and escalates support incidents and requests based on business impact and documented guidelines.

• Communicate confidently with clients and internal users using Microsoft Teams, email and software tools.

• First line ticket handling (Incidents & Requests) including triage and troubleshooting, resolution where possible and assignment where required to 2nd/3rd line support teams and third parties.

• Enhanced first line skills such as interrogation of logs for errors, understanding how applications interface in a complex environment.

• Good understanding of IT Infrastructure, hosted systems and Active Directory.

• Track and progress all tickets to resolution, including taking responsibility for the issue and following escalation and handover procedures within SLA timescales to the required standard.

• Carry out system checks and notify support teams of problems.

• Improve or maintain existing procedures within our ServiceNow knowledge base.

• User maintenance on a variety of systems using strict logical access procedures.

• Carry out auditing and operational review activities to ensure FIS remains compliant.

• Participate in team projects that enhance the quality or efficiency of the Service Desk.

• Leading conference calls with internal support teams to set and manage expectations, to provide status updates on outstanding incidents, and to discuss forthcoming environment changes.

• Updating operational and technical documentation together with product user guides as required.

• Work within the scheme compliance and regulatory frameworks.

What you bring

• At least 1 year of work experience

• Ability to work both independently and in a team environment

• Use of Incident/Service request tooling, ServiceNow preferable but not essential

• Excellent customer service skills that build high levels of customer satisfaction

• Good oral and written communication skills in English including documentation writing.

• Educated to at least GCSE English Grade A-C.

• Experience in MS Office and using basic software applications.

• Experienced in 1st line support with previous exposure to a call logging system is preferred

• E.g. Service Desk experience or similar (Help Desk, Call Centre, IT Operations).

• Some knowledge of ITIL Service Desk and Incident Management.

• Good attention to detail and ability to extract the relevant information from callers.

• Good analytical skills.

• Knowledge of the card payments industry preferred

• Transaction Processing and Banking

• Offline Ticket Handling

• Triage skills

What we offer you

• A competitive salary and benefits.

• Great workspaces with dedicated and motivated colleagues.

• A variety of career development tools, resources and opportunities.

#LI-CV1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

We are seeking an exceptional Open Source Project & Community Manager (Kubernetes Focus) to join our Open Source Program Office (OSPO) team. As a key member of our team, you will be responsible for managing internal open source development teams, fostering relationships with external open source communities, and driving strategic initiatives around Kubernetes and related technologies.

Responsibilities:

• Project Management: Lead and coordinate internal open source development teams, ensuring alignment with company goals and open source community standards.
• Community Engagement: Manage the interaction between internal teams and external open source communities, fostering collaboration and contribution.
• Strategic Planning: Develop and implement strategies for effective participation in open source projects and communities, with a focus on Kubernetes and related technologies.
• Community Management: Directly manage smaller strategic open source communities, nurturing growth and fostering a positive environment.
• Metrics and Reporting: Track and report on key performance indicators related to open source engagement and project progress.
• Conflict Resolution: Mediate and resolve conflicts between internal teams and external community members when necessary.
• Outreach: Represent the company at open source events, conferences, and online forums to build relationships and promote the company’s open source initiatives.
• Compliance: Ensure all open source contributions and usage comply with relevant licenses and company policies.
• Strategy Development: Work with the OSPO leadership to develop per community/project strategies.
• Relationship Building: Develop relationships within these communities/projects to help us succeed in our strategic goals.

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS?

 About the role: 

As a Project Manager, you’ll contribute to a critical component of our success. While working closely with clients and internal teams to deliver innovative, new solutions that meet their needs and help advance the way the world pays, banks and invests.    

What you will be doing: 

• Works individually or within a team on technology business consulting projects to meet specific client requirements.

• Serves as liaison between end-users and consultants during consulting projects. Researching client needs, analyzing trends and best practices and creating detailed program specifications  

• Devising procedures to achieve greater efficiencies and solve complex technical problems.  

• Assessing available technologies and recommending solutions. 

• Expertly researches and documents client needs, technology or regulations related to system design, enhancement and acquiring hardware or software that will impact multiple platforms and/or applications.

• Defines product scope, objectives and requirements. Defines specifications and data models for product development and testing.

• Creates detailed specifications from which programs will be written.

• Analyzes marketplace, industry, company, technology trends and best practices, vendor products and services, etc. Also analyzes system impacts to other systems and procedures.

What you will need:   

• At least 10 years of experience with Project Management, P&L Analysis, Project Financials and Resource Management

• Must have worked in a capital markets environment (banks) or with financial services vendors handling banking clients

• Background in managing project implementations of Treasury Systems 

• Must have hands-on project management experience and must have been in the role of a dedicated project manager, responsible for delivering end-to-end Treasury projects for clients 

• Must be flexible with the working arrangement. Depending on the client, selected candidates should be open reporting onsite to a local client; work remotely or do business travel if assigned to clients overseas.

• In-depth knowledge of Financial Services products and services.

• Advanced knowledge of multiple end-to-end project implementation life cycles, i.e., waterfall, agile, hybrid, iterative and other modern approaches to project implementation  methodologies

• Advanced knowledge of the tools, techniques and principles used in application development in objective-oriented development or other relevant technology

•  Proficiency in quality management methods, tools and technologies

Bonus if you have: 

• Background with Quantum, Integrity Treasury Systems

• Project Management Certification is a plus.

  What we offer you: 

At FIS, you can learn, grow and make an impact in your career. Our benefits include:

• Competitive salary and benefits with day 1 HMO Coverage. 

• Retirement fund upon regularization

• Exposure to clients and stakeholders for local and regional clients across Asia Pacific (day shift only). Working arrangement would be dependent on the project.

• Further enhancement of product knowledge specific to Treasury System.

• Diverse and collaborative atmosphere and be exposed in a Regional capacity and be part of a Regional Project Management team. 

• Professional and personal development resources

• Possible travel opportunities by year 2025

#LI-CV1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Wrist Shared Service Center is looking for a Senior Operations Manager who will bring extensive management expertise to ensure the efficient operations of different functions in the Operations function. As a Senior Operations Manager, we require a strategic thinker with excellent leadership skills, a deep understanding of supply chain management, and a proven track record of optimizing operational processes.

What you'll be doing:

• Lead and oversee the operations function, ensuring smooth and efficient operations.
• Develop and implement strategic initiatives to enhance operational efficiency and effectiveness.
• Participate in cross-functional meetings to analyze and review information from different operation support functions and collaborate to develop action plans to resolve issues and drive continuous improvement.
• Understand and develop initiatives that are reasonable and optimize the company resources to drive cost effectiveness.  
• Manage and evaluate operational reports and ensure service level agreements are achieved and necessary improvements implemented.
• Foster a culture of continuous improvement, innovation, and excellence in service delivery.
• Collaborate with the different stakeholders on different projects, migrations, and transitions.
• Build and lead a high-performance operations team providing guidance, coaching and support.
• Foster a collaborative and inclusive work environment promoting teamwork and accountability.
• Implement and maintain quality control measures to ensure the delivery of top-notch products and services to maritime clients.
• Monitor and analyze key performance indicators (KPIs) to identify areas for improvement.
• Stay abreast of relevant industry regulations and ensure compliance with local and international standards.

What we're looking for:

• Bachelor's degree graduate, preferably in Business, Supply Chain Management or any related field.
• Master’s degree is a plus
• At least 8-10 years of similar experience
• Strong understanding of supply chain principles and logistics.
• Experience in project management and automations
• Excellent leadership, communication, and interpersonal skills.
• Demonstrated ability to drive process improvements and operational excellence.
• Familiarity with relevant industry standards.
• Ability to make decisions under pressure and manage multiple tasks simultaneously.

Location: Times Plaza Building, UN Avenue corner Taft Avenue, Ermita, Manila

Work Setup: Hybrid

Work Location/Setup: Remote anywhere in the Philippines

Language Requirement: English

Work Hours: M-F 10AM-7PM/11AM-8PM  (following local time)

Client Sector: Advanced Manufacturing

We are excited to offer an exceptional opportunity for a Campaign Manager to join our Recruitment Marketing team. You'll be supporting a new high-profile global client in advanced manufacturing, and from the outset and will have a significant impact on shaping this partnership's future.

As a Campaign Manager, you will be responsible for conceptualizing, strategizing, and activating recruitment marketing campaigns

You’ll be working alongside our global Campaign Management team and dedicated Brand team as well as account delivery team. Our collaborative environment ensures mutual support and shared success.

Role and Responsibilities:

• Researching, developing, and activating Business as Usual (BAU) media, Brand and Early Talent Campaigns
• Scheduling and optimizing media placements
• Managing campaign and BAU budgets
• Tracking, measuring, and optimizing campaigns with a focus on ROI
• Developing and maintaining media supplier relationships
• Delivering regular campaign reports and commentary

In this role, you will primarily be supporting Philippines as part of our IPVMC corporate communications team and deliver on all aspects of our communications programs across the markets. The successful candidate will:

• Develop communications strategies that support Visa’s business objectives and drive growth across the markets  

• Develop communications programs that demonstrate the value of Visa to everyone, everywhere

• Lead the development and delivery of informative and engaging employee communications activities including employee communications programs and staff volunteering events

• Drive Visa’s Social Impact programs in the Philippines

• Support the execution of Visa’s media relations programs across the markets including:

  • Developing the strategy and managing the execution of media engagements

  • Identifying and maximizing opportunities to enhance Visa’s profile in the media 

  • Developing content to promote Visa’s brand, technical and industry leadership, new products and services

  • Establishing and maintaining close relationships with journalists across general, business, lifestyle and technology media 

  • Ensuring spokespeople are well briefed and trained to deliver key messages

  • Ensuring Visa’s senior management are seen as trusted authorities by the local media

  • Creating opportunities for the Country Manager and other key management to obtain high, positive profiling in top tier broadcast, print and digital media 

• Provide executive communication support to the Country Manager across a variety of internal, external, client, and media communications opportunities  

• Work closely with the Marketing team to ensure corporate communications and marketing programs are aligned and a coordinated approach is being taken to leverage Visa’s assets across the markets 

• Partner with Visa’s in-market PR agency to successfully deliver communications programs across the region

• Work with the Government Engagement function to support Visa’s public policy position 

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.