The Team Lead’s primary roles are to guide the team as well as work in an individual contributor role with focus on timely and high-quality delivery of survey overlays.

Essential Duties and Responsibilities: 

Including, but not limited to the following:

• Efficiently manage team with all tasks this entails.
• Work on online survey overlays – transfer translated text into our survey programming output (Excel files or programing interface), correctly adding HTML formatting.
• Timely and high-quality overlay delivery – either individually or via team.

• Resolution of questions via crisp communication.
• Drive and achieve internal targets.
• Manage multiple projects simultaneously / prioritize work as needed.

Supervisory Responsibility: Yes

The Program Coordinator will join a team of professionals working in a fast-paced, team environment. The Program Coordinator facilitates and manages various processes (client-specific) within the contingent worker lifecycle from onboarding through offboarding. The Program Coordinator also provides first-level customer support to Hiring Managers and suppliers.

Responsibilities

• Assist Hiring managers, Staffing Specialists, and suppliers during all stages of the contract labor acquisition process including but not limited to interview scheduling, onboarding, worker assignment management, time and expense management, and offboarding.
• Document all client-reported issues and track resolution through to completion ensuring a high level of customer satisfaction.
• Maintain and update worker assignments to reflect appropriate changes.
• Provide constant communication to clients, suppliers, contingent workers, and other partners via face-to-face meetings, email, and phone.
• Conduct research and analysis to resolve client or supplier inquiries as needed.
• Provide program status reports to leadership as required.
• Monitor performance against contract SLAs (i.e. pending end of assignments, invoicing, time and expense management, and vendor compliance tracking)
• Constant interaction with vendors to ensure new hire paperwork is completed promptly so the contractor can start assignments on time.

Since 1998, we've been on a mission to reshape how players interact with their favorite games, growing into a global team of over 12,000 professionals spread across 70+ studios in 26 countries. 

We are always there to lend a hand to video games developers and publishers by offering a wide range of solutions: from art and audio to testing, localization and finally - Player Engagement - which is one of the fastest-growing Service Lines at Keywords Studios.  Player Engagement provides technical support, community management, and trust & safety services for a wide range of AAA and Indie studios in the gaming industry. 

Join us in our mission to build engaging player communities and offer outstanding experiences!

What do we offer?

Keywords Studios is dedicated to following a well-established Equal Opportunities Policy. We endeavor to create a workplace which provides equal opportunities for all employees and potential employees.

Benefits:

• Non-taxable Allowances
• HMO and Life Insurance
• Paid Time Offs
• Annual Wellness Subsidy
• We offer flexibility and a nice work-life balance.
• Our company culture is fun, friendly, diverse and inclusive, and we welcome people from all over the world.
• We work on exciting projects with global brands. We help the world’s greatest game development/publisher studios on community and social media management, while they work hard to develop stunning game experiences, including MMOs, AAA blockbusters, indie gems and mobile hits.
• Depending on your location, as well as each project and its needs, the job could be open to freelance cooperation or employment contract if there is a possibility within our global footprint.
• We would like to take this opportunity to thank you for considering our company as your next career move. We value diversity and inclusivity, and we are committed to creating a welcoming and supportive work environment for all our employees. We look forward to receiving your application and learning more about your experience and qualifications. Good luck and we look forward to meeting you!

Our recruitment process is fully online and remote. We value each application and review every candidate individually. Our recruitment team will get back to you as soon as they can to inform you about the status of your candidacy. If you're interested in joining our team, we highly encourage you to apply.

That would be it from us - now we are waiting for your move!

#imaginemore

By providing your information in this application, you understand that we will collect and process your information in accordance with our Applicant Privacy Notice. For more information, please see our Applicant Privacy Notice at https://www.keywordsstudios.com/en/applicant-privacy-notice.

____________________________________________________________________________

Role Information: EN

Studio: KWM

Location: APAC, Philippines, Pasig

Area of Work: Player Engagement

Service: Engage

Employment Type: Full-time

Working Pattern: In-Office, Hybrid

To be able to provide full cycle implementation, consulting, configuration, training, installation and support for clients using Microsoft Dynamics 365.

• Manage, lead, and guide a team of experienced developers.
• Enhance/Customize D365 based on customer requirement.
• Enhance F&O reports using legacy SSRS or Electronic Reporting (ER)
• Design integration on Cloud hosted environment (SaaS) using the Azure platform.
• Perform related duties as assigned.
• Ensure effective leadership is implemented when managing a team or project team.

EMPLOYMENT TYPE: Full time, permanent position 

WORK SCHEDULE:  9 AM to 6 PM

WORK LOCATION: Hybrid (mix of work from home and minimum 2x a month onsite). Office address is in BGC, Taguig City 

The Senior Program Coordinator is responsible for building and maintaining relationships with Hiring Managers and Supplier Partners, whilst managing the full lifecycle of the requisition process including requisition intake, shortlisting, requisition management, and reporting. The Senior Program Coordinator acts as a talent advisor and business partner to support the client through the requisition fulfillment process, ensuring quality talent is acquired promptly. 

Responsibilities

• Assist hiring managers during all stages of the contract labor acquisition process including requisition intake and candidate shortlisting.
• Demonstrate recruitment expertise by preparing insightful questions appropriate for the position before conducting req intake sessions with hiring managers to gather detailed job descriptions to distribute to the supply base. Document req intake conversations in the appropriate database (VMS: Beeline) 
• Utilize reports to manage open requirements to advise managers on the status of requirements and monitor supplier sourcing strategies to ensure timely response 
• Discuss with the Hiring Manager to set/manage expectations, timeframes, feedback, roles, and responsibilities of everyone involved in the requisition fulfillment process. 
• Coach, manage, and oversee the performance of participating staffing suppliers. 
• Document all client/supplier reported issues and track resolution through to completion ensuring a high level of customer satisfaction in the appropriate system/tool 
• Monitor performance against contract SLAs, requisition aging, invoicing, time and expense entry, and vendor compliance tracking.   
• Maintain and update monthly activity and performance reports.  
• Provide constant interaction via face-to-face, email, and phone with clients, staffing vendors, and other partners.

The Senior Program Coordinator will join a fabulous team of professionals working in a fast-paced, process and partnership-driven environment. The Senior Program Coordinator will facilitate and manage various processes (client-specific) within the contingent/contract worker lifecycle from onboarding through to off-boarding. The Senior Program Coordinator also provides first-level customer support to Sponsors (Hiring Leaders) and Supplier Partners.

Responsibilities

• Assist hiring leaders, program team, and supplier partners during all stages of the contingent talent acquisition process including but not limited to interview scheduling, onboarding, worker assignment management, time and expense management, and offboarding.
• Document all client-reported issues and track resolution through to completion, ensuring high customer satisfaction.
• Maintain and update worker assignments to reflect appropriate changes.
• Provide constant communication to clients, suppliers, and other partners via email, and phone/virtual calls.
• Conduct research and analysis to resolve client or supplier inquiries as needed.
• Provide program status reports to leadership as required.
• Support the program manager and program team in invoice management.
• Changes or amendments in the VMS (Beeline), such as cost center, hiring leader, budgets, etc.
• Monitor performance against contract SLAs (i.e., pending end of assignments, invoicing, time and expense management, and vendor compliance tracking).
• Constant interaction with vendors to ensure new hire paperwork is completed promptly so the contractor can start assignments on time.

The Program Coordinator will join a team of professionals working in a fast-paced, team environment. The Program Coordinator facilitates and manages various processes (client-specific) within the contingent worker lifecycle from onboarding through offboarding. The Program Coordinator also provides first-level customer support to Hiring Managers and suppliers.

Responsibilities

• Assist Hiring managers, Staffing Specialists, and suppliers during all stages of the contract labor acquisition process including but not limited to interview scheduling, onboarding, worker assignment management, time and expense management, and offboarding.
• Document all client-reported issues and track resolution through to completion ensuring a high level of customer satisfaction.
• Maintain and update worker assignments to reflect appropriate changes.
• Provide constant communication to clients, suppliers, contingent workers, and other partners via face-to-face meetings, email, and phone.
• Conduct research and analysis to resolve client or supplier inquiries as needed.
• Provide program status reports to leadership as required.
• Monitor performance against contract SLAs (i.e. pending end of assignments, invoicing, time and expense management, and vendor compliance tracking)
• Constant interaction with vendors to ensure new hire paperwork is completed promptly so the contractor can start assignments on time.

The Recruitment  Team Lead is responsible for coaching , training and development of Recruiter L1 and 2 . Recruitment Team Lead handles escalation management of assigned recruiters.

Responsibilities

• Analyzing and communicating recruitment trends, results and insights to drive future recruitment activity, improve compliance and reduce risk .
• Effective coaching and development of direct reports. 
• Understanding team process and carrying out activities accordingly to ensure that SLAs are met.  
• Communicating process changes appropriately so the team is able to adapt change to their day-to-day operations. 
• Develop and retain talent to build high performing teams- Sets high standards of performance and behaviour for team members; Hold team members accountable for their actions; Provides opportunities and challenging assignments for growth of talent; Develops retention rates and retention strategies; Provides constructive, ongoing performance feedback to staff; Interviews and selects new hires. 
• Drive for results with sound judgment - Accountable for delivery all business performance metrics. 
• Continuously monitors how actions are impacting business performance and reputation; ·Manages risks and control - Promotes culture of transparent and ethical escalation procedures; Leads by example demonstrating ethics and integrity in decisions and actions. 
• Monitors progress of team members, identify coaching plans and coaches them for improvement. 
• Provides feedback and develops plans to drive individual and team performance. 
• Identifying and escalating risk or compliance issues 

The Program Coordinator will join a team of professionals working in a fast-paced, team environment. The Program Coordinator facilitates and manages various processes (client-specific) within the contingent worker lifecycle from onboarding through offboarding. The Program Coordinator also provides first-level customer support to Hiring Managers and suppliers.

Responsibilities

• Assist Hiring managers, Staffing Specialists, and suppliers during all stages of the contract labor acquisition process including but not limited to interview scheduling, onboarding, worker assignment management, time and expense management, and offboarding.
• Document all client-reported issues and track resolution through to completion ensuring a high level of customer satisfaction.
• Maintain and update worker assignments to reflect appropriate changes.
• Provide constant communication to clients, suppliers, contingent workers, and other partners via face-to-face meetings, email, and phone.
• Conduct research and analysis to resolve client or supplier inquiries as needed.
• Provide program status reports to leadership as required.
• Monitor performance against contract SLAs (i.e. pending end of assignments, invoicing, time and expense management, and vendor compliance tracking)
• Constant interaction with vendors to ensure new hire paperwork is completed promptly so the contractor can start assignments on time.

As an Accounts Receivable Team Lead, you will take a pivotal role in shaping and optimising our financial operations. Your expertise in accounts receivable, leadership capabilities, and strategic thinking will contribute to the financial success of our organisation. We're seeking an accomplished professional to lead a high-performing team and ensure seamless transactions while achieving our financial goals.

Responsibilities: 

• Billing Excellence: Oversee the accurate billing of customers, leveraging your experience to generate invoices from sales orders within NetSuite. Craft meticulous billing schedules that highlight revenue commitments for multi-year deals based on comprehensive data from SFDC.
• Global Compliance: Ensuring adherence to diverse ways of working and local jurisdiction requirements, you'll ensure that the required approaches are understood, met, and consistently applied across different regions.
• Credit Management: Take the lead in generating credit memos for the entire region while extending your support to other regions as needed. Use your expertise to meet and even surpass KPIs and metrics, ensuring successful billing and collections outcomes.
• Month-End Efficiency: Actively manage and streamline month-end tasks and reconciliations, ensuring a timely and precise financial close.
• Process Enhancement: Innovate by creating Standard Operating Procedures, training guides, and Best Practices, enhancing the overall efficiency and performance of the team. Leverage your leadership to oversee the implementation and adherence to these improvements.
• Cultural Sensitivity: Skillfully navigate and manage cultural and regional differences while upholding payment terms, fostering positive customer relationships.
• Collaborative Partnerships: Work closely with the Orders and Collections Team for seamless sales order corrections, credit memos, and prepayments. Collaborate with the Tax Team on global tax queries and requirements to ensure accurate financial transactions.
• Team Leadership: Lead by example, motivating and guiding your team to deliver exceptional results. Provide coaching and mentorship while fostering a collaborative and growth-oriented environment.
• Ad Hoc Contribution: Be prepared to take on additional responsibilities as required by the AR Manager, demonstrating your flexibility and commitment to the team's success.

As a Software QA Lead, you will be responsible for ensuring the highest quality of our software while leading a team of Software QA Engineers across multiple projects. This role requires at least 9 years of relevant experience in software testing and development. As a Software QA Lead, you will be responsible for developing comprehensive test plans and strategies tailored to each project’s requirements. Your leadership will be pivotal in managing and prioritizing testing activities, ensuring efficient resource allocation and timely delivery of results. Reporting directly to the QA Manager, you will monitor test progress and outcomes, providing clear and concise reports to stakeholders.

Beyond managing day-to-day QA operations, you will champion continuous improvement initiatives within the QA team, promoting best practices and fostering a culture of excellence. Your role will also involve mentoring and conducting knowledge transfer sessions to empower team members and promote professional growth. To excel in this role, you must stay abreast of industry trends and emerging technologies in software testing, applying this knowledge to drive innovation and efficiency within our QA processes.

Job Responsibilities

• Understand and analyze business requirements and specifications
• Define appropriate test plan and test strategy
• Plan, estimate and prioritize testing activities
• Create comprehensive test scenarios, test cases and test data
• Create a comprehensive proof of tests
• Identify, record, and document defects accurately and correctly
• Track reported defects and discuss and collaborate with the engineering and product team
• Perform UI, sanity, functional, regression, component, and end-to-end testing
• Track and provide an accurate status report of all testing activities
• Conduct QA Review of test cases and test results to ensure the quality of team deliverable and 100% test coverage
• Collaborate with the QA team to Identify initiatives for process standardization, best practices and continuous improvement
• Collaborate with the development or product team to discuss concerns, clarify issues, etc
• Explore and create Proof Of Concept on testing tools, testing methodologies, etc.
• Conduct risk, impact and root cause analysis
• Monitor and guide the QA team all throughout the testing activities such as: finding the root cause of a defect, identifying testing strategy, etc.
• Ensure that the content of all testing documents are up-to-date
• Act as Point of Contact for changes in requirements, clarifications, etc. to assigned projects
• Conduct KT sessions to juniors/new joiners/colleagues
• Inspire and challenge the QA team to set a can-do attitude
• Mentor and guide the QA team for their growth professionally
• Participate in the performance reviews of colleagues in the project under test
• Be involved in the screening of QA Applicants

Technical Requirements

• 9+ years experience in software testing and development
• 3+ years experience as a software QA lead
• Proven experience of mobile and web quality testing and product release
• Able to quickly learn custom development frameworks and new technologies
• Solid experience of Agile software development and other software methodologies
• Hands-on experience in: Requirements analysis, Test planning, Test designing, Test case detailing and Defect tracking
• Extensive experience in writing clear, concise and comprehensive test plans and test cases
• Extensive experience in defect reporting, tracking and management
• Extensive experience in testing web and mobile applications
• Experience working with database operations
• Experience working with API calls
• Experience in working with different test frameworks such as BDD, TDD, etc
• Experience working with various testing and test management tools (e.g. Azure, TestRail, Qase, etc)
• Experience working with various database operation tools (e.g. MS SQL, My SQL, Mongo DB, etc)
• Experience working with various project management tools (e.g. JIRA, Azure, etc)
• Experience working with various defect tracking tools (e.g. JIRA, Azure, etc)
• Able to work on change in requirements and short deadlines under minimum supervision
• Strong knowledge of software QA methodologies, tools and processes
• Quick understanding of the functionality of the application under test
• Extensive knowledge and experience on the different types of testing such as manual, functional, integration, regression, smoke, sanity, UI, cross browser, security, performance, black box, white box, etc.
• Extensive knowledge of the SDLC and STLC
• Out of the box thinking to test and break the application under test
• Experience with any automated and / or performance test tools is a plus
• Degree in computer science, information technology or relevant field a plus

Non Technical Requirements

• Strong verbal and written communication skills
• Ability to collaborate with cross-functional teams
• Strong analytical and problem-solving skills 
• Critical thinker and detail-oriented
• Time Management & Organization Skills
• Can work under minimal supervision and committed to deliver what is required
• GREAT Attitude: An attitude to ‘test to break’, detail orientation, willingness to learn (tools, processes, methods) and suggest process improvements
• Drive/Passion (goal getter and self-starter)

Managerial Requirements

• Clear understanding of the needs of the business

• Able to elaborate and explain testing estimates, testing strategies and techniques used by the team
• Able to identify critical and non critical tests, as well as technical limitations
• Able to report on test and team progress concisely and informatively
• Able to mentor, guide and inspire colleagues

Work from Anywhere Setup

Note: This is a hybrid-Work From Home opportunity. Regular in-person meetings may be scheduled for key projects and deliverables.

About Anytime Mailbox

Anytime Mailbox, a worldwide trailblazer in the virtual mailbox industry, enables individuals, small businesses, content creators, and digital nomads to establish a real street address with a mailbox at over 2,200 locations across the planet. A virtual mailbox eliminates having to be at a physical location to get postal mail while ensuring you'll never miss your mail. With our easy-to-use app, clients can view and manage their postal mail & packages from anywhere in the world and decide whether they want their mail forwarded, scanned, shredded, or thrown away.

We are genuinely decentralized. Embracing work at home since 2013, we appreciate the value of a flexible schedule and work-life balance. We trust our team members to achieve our common goals that have enabled consistent, rapid promotion from within, long-term relationships, and 100% job satisfaction. Because we are at the starting point of our clients' endeavors, our diverse team members enjoy a shared sense of excitement in solution building. Want to join a team enabling our clients to achieve their dreams? 

Our Culture

Our company culture is focused on creating a sense of family within our team. We believe that by fostering a supportive and collaborative environment, our employees are better able to thrive and achieve their goals. From company-wide events and team-building activities to daily check-ins and one-on-one meetings, we prioritize open communication and support for our team members.

We strive to create a workplace where everyone feels valued and supported, regardless of their background or experience. Our commitment to diversity and inclusivity extends beyond just hiring practices - we work to ensure that our culture and policies reflect our values and promote a sense of belonging for all.

If you're looking for a workplace that feels like family, where you can work with a team that supports and uplifts each other, then we encourage you to apply today. Let's work together to create a workplace culture that fosters growth, collaboration, and success for all.

Apply today and let's see how we can work together to achieve great things!

Responsibilities:
 

• Coordinate with team members, assigning tasks, and setting priorities based on the volume and urgency of support tickets.
• Monitor the support ticketing systems throughout the day to ensure that incoming inquiries are assigned, addressed, and resolved in a timely manner.
• Assist team in finding appropriate DevOps resources. Handle escalated cases that require specialized expertise or attention.
• Keep track of team performance metrics, such as response times, resolution rates, and customer satisfaction scores. Identify areas for improvement and take proactive steps to address any issues.
• Conduct one-on-one coaching and ensure that team members are trained, certified, and updated on new Salesforce features to enhance their technical skills, product knowledge, and customer service abilities.
• Provide mentorship and guidance to team members, conduct routine performance evaluations to ensure adherence to call center standards.
• Develop guidelines and protocols for standard effective communication with the customers within the DevOps team.
• Manage/create knowledge-base systems using a variety of tools such as Trailhead, FAQs, and troubleshooting guides to help team members resolve common issues efficiently. Implement a system to enable DevOps specialists to create and update knowledge base articles effectively.
• Collaborate with other departments, such as Account Managers, Project Managers, RPD, and Customers to address cross-functional issues and ensure alignment with business objectives. Participate in meetings and discussions to provide input on system enhancements or process improvements.
• Handle escalations from team members or users that require managerial intervention or executive-level support. Communicate with stakeholders to manage expectations and ensure timely resolution of escalated issues.
• Conduct regular quality assurance reviews of support interactions to ensure adherence to service level agreements, company policies, and best practices. Provide feedback and coaching to team members to maintain service excellence.
• Analyze reports on team performance, user feedback, and key metrics to identify trends, patterns, and areas for improvement. Present findings to management and recommend strategies for enhancing team efficiency and effectiveness.
• Handle administrative tasks such as scheduling, resource allocation, and performance evaluations.
• Maintain accurate records of team activities, achievements, and challenges for reporting and analysis purposes.
• Actively seek feedback from team members and users to identify opportunities for process optimization, system enhancements, and service delivery improvements. Implement changes based on feedback and lessons learned to continuously improve team performance and user satisfaction.
• Manage an agile DevOps delivery team who will have the responsibility of reviewing customer requests, formulating estimates, and overseeing delivery item backlog within the managed service package.
• Contribute to the recruitment process which includes conducting interviews, evaluating candidates’ qualification, and making hiring recommendations.

As a Recruitment Coordinator, you will support the client recruitment teams and have responsibility for candidate care and administrative support associated with a candidate’s application process through to their onboarding. You must be willing to work on the night shift schedule and in Ortigas.

As a Recruitment Coordinator, you will possess strong attention to detail and accuracy and will be able to identify potential risks or issues associated with a candidate’s application or onboarding process and take corrective measures to mitigate them.

Reporting to the Recruitment Administration Team Lead, you will assist in driving high-quality candidate care and strive to be an ambassador for the Allegis Global Solutions brand at every interaction.   

Your duties may include, but are not limited to:

• Providing support to the recruitment team by completing designated activities within agreed timeframes.
• Maintaining consistent communication with candidates throughout the onboarding process, to manage requirements and expectations.
• Initiating and monitoring onboarding activities as per client process.
• Maintaining audit-ready offers and onboarding materials, resolving issues, and escalating as needed.

Job Description

• This role is for residents in the Philippines only
• Collaborate closely with senior stakeholders and commercial team to understand business requirements and effectively translate them into technical requirements for the development team
• Planning and documenting comprehensive technical specifications for features or system design, ensuring a clear roadmap for development and implementation
• Supporting, guiding and directing the development team in all aspects of the software development life cycle, including design, development, coding, testing and debugging to deliver high quality solutions
• Writing testable, scalable and efficient code, leading by example and setting coding standards for the team
• Conducting code reviews and providing constructive feedback to the team to ensure code quality
• Work hand in hand with the team to create and deploy web-based applications for our enterprise clients
• Collaborating with cross functional teams to align technical solutions to business goals
• Identify opportunities to create business value and improve the user experience, based on user research

Who we are looking for:

• Desire to learn and adapt to new technologies
• A strong team player and ability to lead team
• Detail-oriented, analytical and love solving problems
• Strong communication skills
• Ability to work in a fast-paced environment
• Excellent time and project management skills

Company Profile

Our client is a privately owned, independent company headquartered in Singapore and first established in 2004 with the sole intention of carrying out chemical distribution services, especially to commodity industries in many parts of the world.

The client provides excellent connectivity with emerging markets and firmly believes in timely and perfectly managed procurement services. They offer supply chain management services, inbound/outbound logistics, and chemical products consulting. The client services are always client-based and tailored to the needs and desires of each customer.

The client now operates in 12 regional offices and represents a growing number of businesses that are serving a variety of markets.

This is a great opportunity to gain experience in a company that ensures career advancement to the employees.

Job Overview:

As an Assistant Sales and Marketing Manager, the job will play a crucial role in supervising the sales activities from promotions up to purchase orders.

This job involves maintaining and generating businesses in the Philippines.

Duties and Responsibilities:

• Supervise all sales activities.
• Regular meetings with potential customers and Suppliers.
• Generate new sales. Sourcing for all potential suppliers and customers for the Philippines market.
• Responsible for the procurement from chemical manufacture companies in PH.
• Maintaining existing businesses with Philippines suppliers and customers.
• Other duties as assigned by management.
• Provide market insight for the sales of the company’s products.

• Bachelor degree in Chemical Engineering, Chemical Science, Marketing, or any related courses.
• With at least 3 to 5 years of experience in sales and marketing.
• Must have a background working in the chemical trading industry or manufacturing of raw materials industry.
• Having experience in trading/selling basic commodity/ chemical raw materials is an advantage.
• Good communication skills and fluency in English.
• Detail-oriented, humble, and has initiative to perform.

Job type: Permanent
Employment type: Full-time/Direct Employment
Schedule: Monday to Friday
8:00 am to 5:00 pm OR 9:00 am to 6:00 pm
Location: Ayala Avenue, Makati City (Onsite)
Industry: Chemical Trading / Manufacturing of Raw Materials

The Program Coordinator will join a team of professionals working in a fast-paced, team environment. The Program Coordinator facilitates and manages various processes (client-specific) within the contingent worker lifecycle from onboarding through offboarding. The Program Coordinator also provides first-level customer support to Hiring Managers and suppliers.

Responsibilities

• Assist Hiring managers, Staffing Specialists, and suppliers during all stages of the contract labor acquisition process including but not limited to interview scheduling, onboarding, worker assignment management, time and expense management, and offboarding.
• Document all client-reported issues and track resolution through to completion ensuring a high level of customer satisfaction.
• Maintain and update worker assignments to reflect appropriate changes.
• Provide constant communication to clients, suppliers, contingent workers, and other partners via face-to-face meetings, email, and phone.
• Conduct research and analysis to resolve client or supplier inquiries as needed.
• Provide program status reports to leadership as required.
• Monitor performance against contract SLAs (i.e. pending end of assignments, invoicing, time and expense management, and vendor compliance tracking)
• Constant interaction with vendors to ensure new hire paperwork is completed promptly so the contractor can start assignments on time.

The Program Coordinator will join a team of professionals working in a fast-paced, team environment. The Program Coordinator facilitates and manages various processes (client-specific) within the contingent worker lifecycle from onboarding through offboarding. The Program Coordinator also provides first-level customer support to Hiring Managers and suppliers.

Responsibilities

• Assist Hiring managers, Staffing Specialists, and suppliers during all stages of the contract labor acquisition process including but not limited to interview scheduling, onboarding, worker assignment management, time and expense management, and offboarding.
• Document all client-reported issues and track resolution through to completion ensuring a high level of customer satisfaction.
• Maintain and update worker assignments to reflect appropriate changes.
• Provide constant communication to clients, suppliers, contingent workers, and other partners via face-to-face meetings, email, and phone.
• Conduct research and analysis to resolve client or supplier inquiries as needed.
• Provide program status reports to leadership as required.
• Monitor performance against contract SLAs (i.e. pending end of assignments, invoicing, time and expense management, and vendor compliance tracking)
• Constant interaction with vendors to ensure new hire paperwork is completed promptly so the contractor can start assignments on time.

Salary: P40,000 to P60,000 (Monthly Package)

Schedule: Monday – Friday (9:00 AM - 6:00 PM AEST)

What are we looking for?

Skills Required:

• Previous experience in a recruitment support role preferably in the Health Sector
• Experience using CHATGPT to draft documents and communication 
• Experience with CRMs (ideally HubSpot)
• Proficiency in all Microsoft Office Suite products

Nice to Have:

• Experience working with Australian clients

What will you do?

Administrative Support:

• Assist with the preparation and posting of job advertisements.
• Coordinate interview schedules across various time zones and manage calendars for the recruitment team.
• Handle routine administrative tasks including email correspondence (requesting contracts, following up fee agreement, formatting CVs, sending information about various jobs visa email and document preparation. This is the major focus of this role.
• Assisting with updates to our systems including data entry and analysis
• Maintain an up-to-date candidate database with detailed and accurate information. 

Client and Candidate Communication:

• Communicate effectively with clients to understand and update their recruitment needs and preferences – this is largely done via email
• Ensure a positive experience for all stakeholders throughout the recruitment process.

Market Research and Reporting:

• Conduct market research to identify opportunities for new vacancies across various digital channels
• Prepare cold calling lists for clients that may have suitable vacancies
• Prepare regular reports on recruitment activities, including candidate pipelines and placement statistics.

Compliance and Documentation:

• Ensure all candidate documentation is complete and compliant with all regulations
• Maintain confidentiality and integrity of sensitive information at all times.

Join the awesome team and enjoy these benefits & perks:

• Medical, Dental Coverage and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Complimentary Sleeping Quarters, Coffee at no cost
• Complimentary Office Fitness and Wellness Facilities at no cost
• Regular Company Events, Work Life Balance, and Career growth opportunities
• Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA

JOIN CONNECTOS NOW!

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

#ConnectOS #ConnectOSCareers #TeamConnectOS

Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age’, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes

Salary: P40,000 to P60,000 (Monthly Package)

Schedule: Monday – Friday (8:00 AM – 5:00 PM AEST)

What are we looking for?

Skills Required:

• 3+ years solid Executive Assistant experience supporting senior management preferably for an Australian business.
• Strong experience with LinkedIn for professional networking.
• Experiencing managing appointments and emails for executives.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook)

Nice to Have:

• Australian Client Experience
• Recruitment Firm Experience
• LinkedIn Proficiency

What will you do?

Recruitment Coordination:

• Format and prepare profiles for Associate Advisors and ensure timely submission.
• Conduct LinkedIn outreach activities, including connecting with: Senior Managers in Public Practice, Senior Managers in Public Practice, Tax Accountants in Public Practice, Assistant Manager Accountants in Public Practice, Mortgage Brokers and Loan Processors in Sydney and Melbourne.

Client and Candidate Communication:

• Follow up with candidate feedback with clients.
• Maintain a record of firms currently hiring based on job advertisements and identify relevant contacts on LinkedIn.

Job Market Research:

• Monitor Seek ads focusing on positions such as: Associate Advisors, Financial Planners, and Client Services Managers in Brisbane, Melbourne, and Sydney.
• Document and track information for all hiring firms and their respective contacts.

Administrative Support:

• Maintain accurate and up-to-date records of all recruitment activities and communications.
• Assist in the preparation of recruitment reports and updates for the management team.

Join the awesome team and enjoy these benefits & perks:

• Hybrid (2 days/week, Office-based; 3 days/week, Home-based)
• Medical, Dental Coverage and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Complimentary Sleeping Quarters, Coffee at no cost
• Complimentary Office Fitness and Wellness Facilities at no cost
• Regular Company Events, Work Life Balance, and Career growth opportunities
• Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA

JOIN CONNECTOS NOW!

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

Our client, located in Australia, possesses 15 years of experience in assisting businesses in constructing efficient and prosperous hybrid teams. They achieve this by integrating the client's existing team with offshore talent. Utilizing their extensive expertise, they are able to optimize productivity, foster collaboration, and deliver cost-effective outcomes.

#ConnectOS #ConnectOS #TeamConnectOS

Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age’, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.

As a Lead Integration Engineer, you will be reporting to the Director of Strategy & Architecture and will be responsible for developing practical and workable digital solutions for our business and technical teams. You will analyze and evaluate systems and business requirements to craft scalable and adaptable solutions, collaborating with Operations, Enterprise, Growth, and Digital teams. We are seeking individuals with a strong background in developing such systems and a genuine enthusiasm for empowering team members to contribute to their construction and maintenance. The Integration Lead will collaborate closely with both our business users and technical team, serving as the authoritative figure in the domain and subject matter. Ideally, candidates should have experience guiding the planning, creation, and deployment of MuleSoft integration solutions within a corporate setting.

What you'll be doing:
Solution Design & Architecture

• Design and develop MuleSoft integration solutions that align with the organization's business needs and standards
• Build architecture diagrams and workflows to demonstrate steps and describe logical operational steps of the system
• Create accurate work estimates and design solutions for execution

Project Execution & Subject Matter Expertise

• Represent and communicate technical requirements and trade-offs in a business environment to facilitate effective decision making
• Work on complex projects independently and with a team during multiple phases of a project
• Be the subject matter expert who acts as a “consultant” on complex projects/initiatives

Other Duties & Responsibilities

• MuleSoft support during season
• Work on enhancements to CI/CD as required
• Collaborate with technical teams located in different geo locations: North America, Manila and India.
• Provide support during testing various integrations working with cross functional teams (Digital/Enterprise/QA)

What we’re looking for:

• 5+ years in integration development and MuleSoft implementation
• In-depth knowledge and hands-on experience with MuleSoft Anypoint Platform, including Mule Runtime, Anypoint Studio, DataWeave, and API management
• Ability to design, develop, test, deploy, and maintain integration solutions using MuleSoft
• Familiarity with MuleSoft best practices and design patterns
• Experience working with ERP, CRM & Data Warehouse systems
• Experience in designing scalable and high-performance integration solutions
• Expertise in API design and management using MuleSoft's API Manager
• Proficiency in the fundamentals of Java programming, including syntax, data types, control flow, and object-oriented programming (OOP) concepts
• Experience with popular Java frameworks such as Spring Framework, Hibernate, and Apache Struts
• Retail and eCommerce industry experience is desirable
• Bachelor’s degree in computer science or a related technical field

Location: The Lead Integration Engineer position is a work-from-home position for Balsam International Unlimited Philippine ROHQ in Manila. Team members in the Philippines are located within Metro Manila, Bataan, Batangas, Bulacan, Cavite, Laguna, Pampanga, Rizal, and Tarlac areas only.

Our must-haves:

• Must be open to joining some face-to-face gatherings, like our monthly functional meetings and quarterly teamwide events.
• Must have a back-up laptop or desktop for use, if primary laptop encounters issues.
• Must have a fast, reliable DSL, Fiber or Broadband connection (not mobile or broadband stick) as the primary internet connection with a minimum actual speed of 10MBPS.
• Must have a back-up internet connection of the same speed, if primary connection becomes spotty.

Status: This is a full-time, permanent position with benefits.

Hardware Provision: Company-issued Laptop will be provided on the first day.

At Balsam International, we strive to offer a competitive compensation and benefits package. For permanent, full-time team members, this includes:

• Government-mandated Benefits (SSS, PAG-IBIG, PhilHealth)
• 13th Month Pay
• Paid Leaves. We use time off to rest, go on vacation, or just sleep in! Our paid time off is flexible to our needs.
• Internet Subsidy. With internet allowance, we are set up for success.
• Healthcare Coverage (+ 2 dependents). We worry less about rising medical costs with flexible quality healthcare benefits.
• Maternity, Paternity, and Solo Parent Benefit. We make sure parents are supported while they navigate work and family life.
• Continuous Learning and Professional Development Benefit. Our professional and personal development are fully supported. Whether it be online courses, workshops or books!
• Mental Health Support. We manage work and life's challenges through Mental Health Day breaks, 24/7 professional counselling, and curated webinars.
• Company Incentive. An additional cash-based perk for all our Brandits based on company's performance.
• Meeting & Team Building Allowance. Happy tummies make our meetings more fun and productive!
• Shutdown Week. We can spend more time on things that matter with an additional one week paid time off on top of paid leaves.
• Volunteer Time Off. With two paid days off, we are able to volunteer for advocacies we believe in.
• Bereavement Leave. We get additional paid leaves when a loved one passes to grieve and provide immediate support to our families.

This is a great opportunity to join our client’s organization as a CAD Designer and play a vital role executing creative ideas.

Company Profile:

Our client incubates and invests in internet and technology companies in Asia. They are a pioneering force in the Asian startup ecosystem, renowned for its innovative approach as a startup studio or venture builder. With a keen eye for potential and a commitment to excellence, they identify unique market opportunities and transform them into thriving businesses. Our client’s diverse portfolio includes a range of internet retail models, each tailored to meet the evolving needs of the digital age in Asia. Their approach combines strategic investment with hands-on guidance, ensuring that each venture they undertake is equipped with the tools and knowledge necessary to succeed. Their team is composed of experienced entrepreneurs, industry experts, and visionary leaders who share a passion for innovation and growth. They foster a culture of creativity and collaboration, empowering the startups with the resources and support they need to flourish.

Our client stands at the forefront of digital transformation in Asia, building the future of internet retail one startup at a time. They are more than just investors; they are builders, creators, and relentless pursuers of excellence, dedicated to making a lasting impact in the digital world.

Duties and Responsibilities:

• Design Creation: responsible for creating detailed designs and renderings of jewelry pieces using specialized CAD software. They must have a keen eye for design aesthetics and an understanding of jewelry trends and styles.
• Technical Proficiency: proficient in using CAD software programs such as Rhino, Matrix, or SolidWorks. They must possess strong technical skills to accurately translate design concepts into digital models.
• Collaboration: collaborate closely with jewelry designers, gemologists, and other team members to bring design concepts to life. They may need to incorporate feedback and make adjustments to designs based on client preferences or technical requirements.
• Prototyping and Testing: may be involved in creating prototypes of jewelry pieces using 3D printing or other rapid prototyping techniques. They may also participate in testing prototypes to ensure they meet quality standards and functional requirements.
• Quality Control: responsible for ensuring the accuracy and precision of their designs. They must pay attention to detail and have a thorough understanding of jewelry manufacturing processes to create designs that can be efficiently produced and assembled.
• Documentation: may be required to create detailed technical drawings, specifications, and documentation for each design to facilitate manufacturing and production processes.
• Continuous Learning: Jewelry design trends and CAD software capabilities are constantly evolving. CAD designers must stay updated on the latest advancements in CAD technology and jewelry design techniques to enhance their skills and creativity.

• 1-2 years of experience in CAD designing.
• Must have a creative portfolio to present as part of the screening process.
• Proficiency in using Adobe Photoshop.
• Should have strong technical skills and attention to detail. Must know how to translate design concepts into precise digital models, considering factors such as dimensions, gemstone settings, and structural integrity.

Advantageous:

• Experience in jewelry design or related experience.
• Proficiency in using CAD Software(i.e Rhino, Matrix, or SolidWorks)
• Degree or certification in jewelry design, industrial design, or a related field can be advantageous.
• Specialized training or courses in CAD software programs may be beneficial systems, as well as familiarity with industry-specific tools and technologies.
• Experience with ERP systems (e.g., SAP, Oracle) is an advantage.

Behavioral Competencies:

• They should have a keen eye for design aesthetics and the ability to create visually stunning jewelry designs.
• Strong communication and collaboration skills are essential for effectively conveying design ideas, incorporating feedback, and working towards a common vision.
• The ability to think creatively and problem-solve effectively is important for overcoming obstacles and finding innovative solutions.
• CAD designers should have a meticulous eye for detail to ensure the accuracy and quality of their designs.

Job type: Permanent

Emp type: Full-time / Direct Employment

Schedule: Monday – Friday, preferably 9:00 AM - 6:00 PM (Manila Time)

Location: Hybrid

Industry: E-commerce Retail

About Pearl:

Pearl connects top talent from around the world with US and EU-based startups that care about finding sharp and hungry talent they can grow with long-term. We provide candidates who pass our vetting process with exclusive upskilling opportunities that enable them to get promoted faster in their new roles. We only work with employers looking to make full-time hires they can continuously mentor and promote.

Note: Please avoid submitting multiple applications; you may request assistance to be re-profiled for a different job opening. If you have an ongoing application, please ask for updates from the team handling your application.

About the job:
Role: Care Team Lead
Work schedule: Full Time | 40 hours per week | 9 AM to 5 PM Eastern Time
Salary Range: US$ 2,000 - US$ 2,500.00 per month + equity (Dependent on your skills and experience)

About the Role:

As a Team Lead, you will be at the core of the client’s operations, significantly impacting team performance and enhancing their service delivery. You will oversee one of the 6 areas within the care team (Enrollment, Medical Assistance, Billing/Orders, Finance, Inbound, and Cancellations), guiding your team toward operational excellence and fostering continuous growth among its members. Your role will involve coaching your team to provide exceptional client satisfaction while also managing a high-performing team and navigating the challenges of competing priorities in a fast-growing environment.

You will report directly to the Operations Lead and work closely with other key leaders, including the Systems Lead and Process Lead.

Duties & Responsibilities:

• Leadership: You’ll lead a team of care coordinators, ensuring they are motivated, well-supported in their daily tasks, and achieving their potential as operators.
• Operational Management: You’ll maintain smooth operations for your assigned area and continually seek improvements to enhance its efficiency.
• Communication: You’ll ensure clear and effective communication within the team and with patients to keep everyone well-informed.
• Training and Development: You’ll identify the best ways to keep your team performing at the highest level and execute them effectively — you’ll constantly obtain and action their feedback on how the team can improve to best serve our fellas.
• Problem Solving: You’ll address issues promptly and manage escalations with skill and care.
• Coaching: You’ll be a mentor to your team members — constantly helping them achieve their professional goals.
• SLA Management: You’ll oversee that all team activities consistently meet or exceed our service standards.
• Client Experience: You’ll proactively enhance client satisfaction by delivering superior service and anticipating their needs.
• Proactive Innovation: You’ll actively propose and implement changes aimed at improving client experiences, collaborating across teams for success.

• Has 3+ years of experience leading teams, driving high performance, and fostering a positive work environment.
• Strong operational management skills with a proven track record of maintaining stellar team performance and meeting service-level agreements.
• Excellent interpersonal skills, with expertise in coaching and mentoring team members to achieve their professional goals.
• Strong analytical skills, adept at addressing challenges and enhancing efficiency in high-pressure situations, with a high degree of adaptability.
• Extensive experience in client interactions, focusing on satisfaction and loyalty, with a proactive approach to implementing innovative solutions.

• Vacation: PTO with a yearly minimum (>2wks/yr + local national holidays)
• Remote: Our team is fully distributed across the world and functions fully remotely
• Healthcare: comprehensive medical insurance (~$500/yr)
• Personal Development: budget for books, courses, and coaching ($400/yr)
• Personal Wellness: budget for gym, health apps ($400/yr)

Whizz is an NYC-based mobility company on a mission to help the fast-growing and underserved segment of gig workers acquire and use expensive electric vehicles to boost their profits when traditional financing is not an option.

We are seeking a dedicated Sales Team Lead to provide guidance and supervision to our sales representatives, ensuring exceptional sales skills and performance.

1. Fluent English-speaking skills (at least C1 level and above).

2. 2-3 years of experience in sales and supervisory roles with proven success in sales.

3. Proven experience in sales training and quality control.

4. Demonstrated ability to effectively manage teams, providing motivation, guidance, and coaching to achieve collective goals.

5. Analytical skills, with the ability to interpret data and performance metrics.

6. Availability to work within the New York time zone schedule (9 am - 6 pm New York time).

Responsibilities:

• Lead and inspire a team of 5 sales representatives, guiding them towards achieving sales targets.
• Oversee the handling of incoming leads, coordinating efforts to convert leads into satisfied customers through phone calls and chat interactions.
• Continuously refine sales scripts, implementing new techniques to optimize lead conversion and enhance sales results.
• Evaluate the quality of calls and chats.
• Conduct intensive sales training sessions, provide training on updates.
• Prepare sales scripts, conduct knowledge quizzes.
• Engage in one-on-one interactions with our agents to address individual training needs.
• Regularly maintain and update our knowledge base on Notion.
• Implement quality control measures and conduct regular performance reviews to ensure continuous improvement.

• Fixed salary supplemented with sales performance-based bonus.
• The flexibility to work remotely, providing autonomy and work-life balance.
• An opportunity to join a dynamic and innovative US-based company, collaborating with a team of highly skilled professionals dedicated to excellence.

About Pearl:

Pearl connects top talent from around the world with US and EU-based startups that care about finding sharp and hungry talent that they can grow with long-term. We provide candidates who pass our vetting process with exclusive upskilling opportunities that enable them to get promoted faster in their new roles. We only work with employers who are looking to make full-time hires they can continuously mentor and promote.

Both of our founders are seasoned operators who have founded and sold multiple companies in the past. We’ve 4x’ed our company size over the past year and are looking for someone who’s hungry and wants the opportunity to grow in a fast-scaling company.

Who we are

• Highly enthusiastic. We show up with curiosity about how the world works, care a lot about our work, and are excited to bring all of our life force to take on new projects.
• We empower others. We’re here to help our teammates be their best selves and nurture their growth.
• Growth-oriented. We’re aware of our strengths and shortcomings. We actively seek feedback while continuously improving ourselves and our team’s processes.
• Client/Candidate-Obsessed: We’re obsessed with understanding how our efforts influence the success of our client's businesses and the progression of candidates' careers. Their needs stand as our top priority, guiding our actions and decisions.
  

How we work

• Win. We’re tenacious in our ability to get something done and be a force of nature. We actively seek out workarounds to get our goals accomplished.
• Be creative and willing to take calculated risks. We’re not afraid to try new, crazy ideas and know that it’s the 1% of ideas that do work that can skyrocket our business.
• Work with a bias towards action. We focus on what matters most and execute it relentlessly.
• Speak your beliefs. We value each other’s opinions and aren’t afraid to let others know what we think should be done or changed.

Note: Please avoid submitting multiple applications, we only process one application at a time; you may request assistance to be re-profiled for a different job opening. If you have an ongoing application, please ask for updates from the recruiter handling your application.

About the role:
Role: (Internal) Content Lead
Work Schedule: Full Time | 40 hours per week | Overlapping US Timezones
Salary Range: Up to Php 75,000.00 per month (Dependent on skills and experience)

As the Content Lead within Pearl's Marketing Team, your role entails crafting, reviewing, and enhancing content for publication on the company's websites and social media platforms. Your responsibilities extend to researching key SEO terms and strategically incorporating them into the content to optimize exposure. Collaborating closely with the marketing team, you'll ensure coherence between marketing campaigns and published content. Additionally, your creative input is crucial for brainstorming innovative approaches and identifying new platforms to expand the current customer segment and broaden the target market.

Role and Responsibilities:

In the role of Content Strategist, your objective is to enhance the overall success of the company's brand through the implementation of innovative marketing techniques and practices.

• Work with the marketing department to get an understanding of the short-term and long-term marketing targets and then develop content strategies accordingly.
• Creating content that will catch maximum consumer foot traffic. (Social Media Platforms)
• Writing and reviewing content for websites, social media pages, and public communications.
• Optimize Search Engine Optimization driven content and increase the site traffic.
• Collaborating with the content and marketing team to decide the brand taglines, logo, and other promotional material
• Measuring and monitoring company website and social media traffic statistics.
• Monitor the increase in traffic due to new content and take actions accordingly to improve the traffic metrics.
• Brainstorming and suggesting new ways to improve traffic by tapping into new platforms and channels.
• Maintain consistency in content and ensure alignment with the brand history and plans.
• Identify customer's needs about the company and write content to cater to those needs.
• Update the website, social media, and content pages periodically.
• Researching the key SEO terms and incorporating them into the content to achieve maximum viewership.

• Experience as a content creator in prior roles creating strong and engaging content on social media platforms. (At least 2 years of relevant experience).
• Proficiency with content management systems and analytics software (Knowledge of various analytics platforms).
• Excellent writing, proofreading, and communication skills.
• Detail-oriented work style with good time management and organizational skills.
• Proficiency withPhotoshop, Canva, Figma, Social Media Platforms (FB, IG, TikTok, LinkedIn, Twitter/X).

• Career growth
• 100% remote work

The Regional HR Manager is responsible for establishing and overseeing all HR functions across the NGO’s operations in Taiwan, Nepal, the Philippines, and Malaysia. This role focuses on setting up a robust HR system from the ground up, including hiring and developing a high-performing HR team. The Regional HR Manager will ensure the development and implementation of HR strategies, policies, and practices that support the NGO’s mission, enhance employee engagement, and comply with local regulations.

Key Responsibilities:

1. HR System Setup and Strategy Development:

• HR Infrastructure: Design and implement a comprehensive HR infrastructure that supports the NGO’s strategic goals and operational needs.
• Policy Development: Develop and standardise HR policies and procedures across regions, ensuring compliance with local labor laws.
• Strategic Alignment: Align HR strategies with the NGO’s mission, vision, and organisational goals to drive effectiveness and efficiency.

2. Recruitment and Talent Management:

• Job Design: Develop detailed job descriptions and specifications for all positions.
• Recruitment Processes: Establish and lead a streamlined recruitment process, including job postings, candidate screening, and interview protocols.
• Onboarding: Design and implement an effective onboarding program to integrate new hires smoothly into the organisation.

3. Hiring and Setting Up HR Team:

• Team Hiring: Take responsibility for hiring and setting up the regional HR team. Define roles, recruit, and onboard HR staff in each operational country.
• Team Development: Mentor and develop the HR team to ensure they have the skills and knowledge needed to support the organisation effectively.

4. Employee Relations and Engagement:

• Work Environment: Create and maintain a positive, inclusive, and collaborative work environment.
• Conflict Resolution: Address employee grievances and mediate conflicts, ensuring fair and consistent resolution.
• Engagement Programs: Develop and implement employee engagement initiatives to foster motivation and commitment.

5. Training and Development:

• Needs Assessment: Conduct training needs assessments to identify skill gaps and development opportunities.
• Program Development: Develop and deliver training programs and professional development opportunities to enhance employee skills and performance.

6. Compliance and Risk Management:

• Legal Compliance: Ensure all HR practices comply with local labor laws and regulations in Taiwan, Nepal, the Philippines, and Malaysia.
• Risk Mitigation: Develop and implement risk management strategies to address potential HR-related risks and ensure organisational resilience.

7. HR Administration and Systems:

• HRIS Implementation: Select, implement, and manage an HR Information System (HRIS) to streamline HR processes and data management.
• Payroll and Benefits: Oversee payroll processing, benefits administration, and ensure accurate and timely compensation for all employees.
• Employee Records: Maintain accurate and confidential employee records in compliance with legal and organisational requirements.

8. Reporting and Analysis:

• HR Metrics: Establish and monitor key HR metrics to assess the effectiveness of HR practices and inform strategic decisions.
• Regular Reporting: Prepare and present regular HR reports and analytics to the Executive Director and other stakeholders.

9. Outsourcing and Vendor Management:

• Outsourcing Decisions: Identify HR functions suitable for outsourcing and manage relationships with external HR service providers.
• Vendor Performance: Monitor the performance of outsourced functions to ensure they meet the NGO’s standards and requirements.

Education:

• Bachelor’s degree in Human Resources, Business Administration, or a related field (Master’s degree preferred).

Experience:

• Minimum of 5-8 years of experience in HR management, with at least 3 years in a regional or multi-country role.
• Proven experience in setting up and implementing HR systems and strategies from the ground up.
• Experience in hiring, developing, and managing an HR team.
• Familiarity with HR practices and labor laws in Taiwan, Nepal, the Philippines, and Malaysia is highly desirable.

Skills and Competencies:

• Strong knowledge of HR principles, practices, and employment laws.
• Excellent communication, interpersonal, and negotiation skills.
• Ability to work effectively in a multicultural and diverse environment.
• Strong organisational and project management skills.
• Proficiency in HRIS and other HR software.

Personal Attributes:

• Passionate about children's education.
• High ethical standards and integrity.
• Strategic thinker with a proactive approach to problem-solving.
• Ability to handle sensitive and confidential information with discretion.
• Flexibility and willingness to travel frequently to different countries.

• Competitive salary
• Relocation support provided
• 2 weeks paid annual leave
• Possible hybrid working structure
• Rewarding and meaningful job that makes an impact on children's education