As a Business Development Representative, you will play a key role in catalyzing SuperStaff's business development success. Your primary responsibility will be to cultivate relationships with prospective clients and schedule qualified sales calls to offer SuperStaff's services.

Working closely with the sales and marketing teams, you will explore new markets and uncover new leads to increase revenue and achieve sales quotas.

• Proactively generate qualified sales appointments through outbound call/email/SMS prospecting
• Qualify, book, and be responsible for all assigned inbound leads.
• Work with the Director of Sales to generate new opportunities and constantly build the sales pipeline with new prospective clients.
• Demonstrate strong selling and influencing skills.
• Learn and assist in the opportunity follow-up process.
• Maintain a business acumen for all sales calls and meetings with clients, both current and prospective.
• Participate in all required sales training and attend offices when requested for training purposes.
• Perform and track all sales activities within the designated CRM.
• Follow and maintain all sales/data processes and tech tools.
• Report weekly and monthly on all booked and successfully completed sales appointments.
• Follow all assigned reporting procedures

• Proven experience in business development or sales, preferably in the BPO industry.
• Strong understanding of Outsourcing market trends and dynamics.
• Excellent interpersonal and communication skills.
• Ability to build and maintain strong relationships with clients.
• Self-motivated with a results-driven approach.
• Ability to work independently as well as collaboratively in a team environment.
• Proficient in Microsoft Office Suite and CRM software.
• Bachelor's degree in business, marketing, or related experience.

• HMO with 1 free dependent upon hire
• Life Insurance
• 20 PTO credits annually
• VL and SL cash conversion
• Annual Performance-Based Merit Increases and Employee Recognition
• Great Company Culture
• Career Growth and Learning
• A laptop will be provided by the company
• 40,000 - 50,000 monthly salary

About you 

Do you have strong self-management skills and solid business acumen to deliver agreed-on tasks within deadlines? Are you up for the challenge of managing a team of smart, dedicated co-workers? Are you proactive with strong communication and project management skills and can maintain a pragmatic approach without compromising quality? Do you constantly think of ways to improve and develop processes and the team? Do you have confidence in leading by example, and loyalty, commitment, and dedication to the goals of the company? 

If your answers are YES and you love to work as hard as you play, then this is the perfect role for you! 

Your responsibilities 

The Business Information Research (BIR) Lead will oversee a group of BIR analysts who are responsible for the creation and maintenance of RepRisk’s datasets, with a focus on companies and infrastructure projects, which are vital inputs to the RepRisk® ESG Risk Platform. The BIR Lead will oversee the team’s development, ensuring performance standards are met, supporting the overall goal of establishing Manila as the centre of excellence for dataset management. 

The BIR Lead will focus on the development and well-being of the team, while setting out individual roadmaps for the group’s future with the company and is expected to be a conduit for process improvements and strategic decisions. The BIR Lead is also expected to collaborate with other divisions and Department Heads located in Asia, Europe, and North America in support of strategic projects and the company’s overall goals. 

As a key player in our dynamic team 

• You work closely with the Head of BIR and other BIR Leads to ensure that requests from internal and external clients located across Asia, Europe, and North America are processed in a timely and accurate manner 
• You ensure team members are taking ownership of all incoming requests/projects and supporting their successful and timely completion by coordinating, planning, and organizing the long-term and day-to-day task distribution of the team 
• You support and contribute to the BIR teams development by conceptualizing, developing, and innovating processes in terms of quality and efficiency gains,  through the use of technology or other strategies 
• You help institute quality control mechanisms to ensure comprehensive and accurate coverage, as well as timely maintenance, of RepRisk’s datasets focused on companies and infrastructure projects, including structure and relationships (subsidiaries, affiliates, etc.) and associated corporate actions resulting from M&As, spin-offs, reorganizations, and other corporate actions 
• You coach team members effectively and set an example when it comes to data integrity, purposeful, open and solution oriented communication, as well as performance monitoring and professional and personal development  
• You represent the BIR team in weekly Business Information Research Council meetings while proactively sharing acquired knowledge and contributing to corresponding projects on a regular basis 

The Finance Data Strategy, Governance & Operations team leads strategic projects to enhance data quality and reporting with a focus on driving better data for analyzing the financial impact of transactional data. We partner closely with a cross-functional team to drive enhancements to our analytical infrastructure.

We are seeking a Team Lead to manage a small team of business data analysts dedicated to ensuring that Avid’s ARR – MRR and Subscription License data is correct by validating, reporting, and enhancing the data set. This is a key data set that underlies critical KPI’s around customer and product retention and provides a wealth of insight for making smarter business decisions.

The successful candidate will be a stronger leader, dedicated to driving excellence, efficiency, and consistency. They will need to have strong critical thinking and analytical skills, love solving challenging problems, be able to work independently, and is driven to getting to the “why”.

Responsibilities & Duties:

• Lead a team of individual contributors who are tasked with delivering trusted and reliable data that will be used for driving key business decisions and tracking business critical KPI’s.

• Perform administrative tasks as it relates to managing a technical team. Responsibilities will include but are not limited to timekeeping, managing attendance and behavioral performance of each employee, on boarding and training.

• Gather and analyze data: Monitor analytics and provide insights and recommendations that drive performance improvements.

• Act as a Subject Matter Expert (SME) that will serve as a key business partner for identifying business insights through data to help identify what is driving our business (e.g. deliver the what happened but also partner with the business be able to help identify and explain the why’s behind the data).

• Perform recurring weekly and monthly data reviews and monitor data quality and provide team KPI-metrics.

• Managa distribution of work to ensure that the team is meeting SLAs.

• Provide coaching to analysts.

• Create and present reports on team’s performance.

• Analyze process effectiveness, identify opportunities for improvement, make detailed recommendations, and measure impact of changes.

• Own improvements to documentation including data dictionaries, data definitions, process documentation and other methodologies, to help drive a single source of truth.

• Be responsible for the timely communication of data & reporting changes to cross-functional business.

• Provide guidance on the impact of technical changes on data and analysis and make recommendations during the development of new capabilities, functionality, quality assurance and ongoing production operations and validate the results.

• Partner on strategic projects: Collaborate with cross-functional teams on data-centric initiatives.

• Partner with the data quality team on the implementation of regular data governance and data hygiene/quality processes. Proactively drives high levels of quality, accuracy, and process consistency, and drive improvement.

Qualifications & Skills:

• At least 2 years of supervisory experience in FP&A, Business Operations, Sales Operations or equivalent type role in a complex organization with a fast-paced environment

• Strong Excel and PowerPoint skills

• Has ability to own and drive independent cross-functional analysis projects

• Excellent communication skills – both verbal & written

• Proven ability to interpret analysis and provide meaningful insights and recommendations

• Highly collaborative; able to develop, manage, and coordinate projects across teams in support of a common goal. Delivers projects on time and with high quality

• Strong attention to detail

• Knowledge of one or more of the following systems is required: Salesforce, Hyperion, NSPB, SAP, NetSuite, Domo, Microsoft Power BI and/or Tableau

• Knowledge of SQL, Python, Snowflake or DBT is a plus

#LI-Hybrid #L1-CME1

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

• Set targets for all other agents to meet
• Schedule and organize shift patterns for other team members to ensure that customers are never left unattended to
• Understand all organization’s products, services, procedures and guidelines and communicate same to all team members
• Monitor all correspondences to ensure that due procedures and quality standards are strictly adhered to
• Facilitate and organize training session for all agents and participate in recruitment of new agents
• Recommend and purchase gadgets to enhance job performance
• Conduct regular review of agents’ performance and organize training sessionsfor under performers
• Submit regular reports to management and seek new ideas and strategies to improve performance at the studios
• Keep up with trends and happenings in the industry and ensuring adherence to industry standards
• Ensure that clients are kept happy and satisfied at all times by providing prompt response and solutions to their challenges at all times
• Ensure a safe and harmonious working environment for all other team members and delegate duties to all team members.

Technical Skills:

• Strong documentation skills.
• Advanced knowledge of Google Drive (Docs, Sheets)
• Advanced knowledge of Windows Suite (Word, Excel, Powerpoint)

Work Experience:

Leadership:

• Team Leaders are in charge of other agents whom they would be expected to direct. Therefore, they must have excellent leadership skills and abilities

Motivation:

• People work harder when they receive the right amount of motivation so team leaders would be expected to know how to devise effective motivational techniques to improve the performance of their team mates

Coaching and Mentoring:

• Team leaders are also expected to be great tutors and excellent mentors tot heir team members

Multitasking:

• Leaders managing the studio must be able to handle multiple tasks at the same time without errors and mistakes.

Requirements:

• Excellent communication skills
• Written, verbal and, listening
• 2-4 years of experience in a leadership position
• Shifting schedules
• Work setup: On-site but has flexibility of working on hybrid based on business needs

• HMO and Life Insurance
• Paid Time Offs and CTO
• Non-taxable Allowances

Role Information: EN

Studio: KWM

Location: Asia Pacific, Philippines, Pasig

Area of Work: Player Engagement

Service: Engage:

Employment Type: Full Time, Permanent

Working Pattern: In-Office

Australian-based company founded in 2012. With their laser focus on the ServiceNow platform, they facilitate a continuous flow of value by engaging businesses & IT, facilitating technology change, aligning sourcing and optimizing internal IT management capabilities.

The Director of Regional Service Delivery plays a vital role in establishing and enhancing the delivery center's capabilities for the Asia Pacific region. This includes expanding and sustaining Delivery Services to support Project and Managed Services in Australia, Thailand, Malaysia, and the Philippines. The Director ensures that regional teams effectively contribute to the organization's goals, are efficiently managed, and maintain a high standard of quality in their output.

Responsibilities:

• Develop and implement a comprehensive service strategy for the APJ region in line with company objectives.
• Ensure high-quality service delivery and customer satisfaction in the region.
• Build and maintain strong customer relationships to identify growth opportunities.
• Manage the financial performance of the services organization, focusing on revenue growth and cost efficiency.
• Lead the team with visionary leadership, attracting and developing top talent.
• Work collaboratively with various teams to ensure alignment and effective communication.
• Mentor and coach team members for professional development.
• Establish strong relationships with key stakeholders for aligned collaboration.
• Attract, hire, and retain a diverse and high-performing team, addressing skill gaps.
• Implement talent management strategies, fostering an inclusive and supportive work environment.
• Execute performance management and encourage continuous learning and growth within the team.
• Develop and execute a strategy for the Delivery Centre, ensuring efficient operations and technology utilization.
• Foster relationships with partners like ServiceNow to enhance service offerings.
• Collaborate with the Director of Services for successful service engagements and standardized processes.
• Optimize resource allocation and establish KPIs for service delivery and customer satisfaction.
• Manage the Delivery Centre budget, analyze financial data, and collaborate with teams for financial control and risk mitigation.

• Extensive experience in a leadership role within the Services or consulting industry space, preferably at regional or global levels.

• Proven track record of developing and executing successful services strategies, driving revenue growth and customer satisfaction.

• Strong background in managing remote service delivery operations, ensuring high-quality outcomes and efficient processes.

• Financial acumen with a track record of effectively managing budgets, driving profitability and optimising financial performance.

• Excellent leadership and team development skills, fostering a culture of collaboration, innovation and high performance.

• Experience in collaboration with cross-functional teams, such as sales, marketing, delivery, and managed services to achieve business objectives.

• Effective communication and stakeholder management skills with the ability to influence and engage stakeholders at all levels.

LOOKING FOR FILIPINO TALENTS RESIDING IN THE PHILIPPINES

Job Title: Technical Lead/Chief Technology Officer

Salary Range: $2,500

Schedule: flexible, must be present in meetings

Job Summary:

We are actively seeking an experienced Technical Lead/Chief Technology Officer (CTO) to spearhead an exciting application development project. In this role, you will be responsible for overseeing the development and implementation of our software solutions, collaborating with cross-functional teams, and providing technical leadership. You will work closely with the management team to align our technology roadmap with the company's goals and objectives.

Responsibilities:

• Lead the development and implementation of our software solutions
• Provide technical leadership to the development team
• Collaborate with cross-functional teams to define and execute technology strategies
• Drive innovation and continuous improvement in our software development processes
• Ensure the scalability, security, and reliability of our software solutions
• Stay up-to-date with the latest industry trends and technologies
• Mentor and coach team members to foster professional growth
• Manage vendor relationships and evaluate technology solutions
• Contribute to the development of the company's technology roadmap
• Participate in strategic planning and decision-making processes

• In-depth understanding of how AI systems operate
• Minimum of 5 years hand-on experience
• Strong project management skills
• Extensive experience with software development and architecture
• Strong knowledge of programming languages and frameworks
• Experience with cloud computing and DevOps
• Excellent leadership and communication skills
• Ability to collaborate effectively with cross-functional teams
• Strong problem-solving and decision-making abilities

Holidays: PH/US Regular Holidays

LOOKING FOR FILIPINOS OR PHILIPPINES - BASED CANDIDATES

Position: Lead Qualifier

Work Hours: Monday to Friday, 10:00 PM to 6:00 AM Philippine Time

Pay Range: 800 to 1,000 USD per month

Type of Contract: Independent Contractor

Duties and Responsibilities:

• Identify potential leads through various channels, including cold calling, email outreach, and networking events
• Qualify leads by gathering information and assessing their fit for our products and services
• Engage with leads to understand their needs and provide relevant information about our products and services
• Set appointments for the sales team to further qualify and close leads
• Maintain accurate records of lead interactions and status in our CRM system
• Collaborate with the sales and marketing teams to optimize lead generation and conversion processes
• Stay up-to-date on industry trends, competitors, and market conditions
• Provide regular reports on lead generation and conversion metrics to management

• 1-3 years of experience in lead generation, sales development, or a related role
• Good communication and interpersonal skills
• Ability to effectively engage with leads and build rapport
• Strong organizational and time management skills
• Experience using CRM software like HubSpot to manage leads and track progress
• Goal-oriented mindset with a focus on achieving and exceeding targets
• Ability to work independently and as part of a team
• Knowledge of the industry and market trends

Salary: P28,000 to P30,000 (Monthly Package)

Schedule: 3 days/week (20 hours in a week)

What are we looking for?

Skills Required:

• 3-5 years of experience in end-to-end recruitment.
• At least 1-year experience handling IT services in either USA, UK, or AU.
• Excellent communication skills.

Nice to Have:

• Proficient in different job portals such as LinkedIn, Seek, etc.
• Preferably has experience recruiting IT and Non-IT roles.
• Understanding of any Applicant Tracking System.
• Exposure in multiple markets.

What will you do?

Administrative Support:

• Provide administrative assistance to the recruitment team, including scheduling interviews, managing calendars, and maintaining candidate databases.
• Prepare and organize recruitment-related documents, such as job descriptions, interview templates, and feedback forms.

Candidate Screening:

• Review resumes and applications to ensure they meet minimum qualifications.
• Perform searches (using Talent Pool criteria provided/created) on LinkedIn Recruiter to form shortlists, and “hide” candidates that are not suitable.
• Conduct initial screenings of candidates through phone or email communication.

Interview Coordination:

• Arrange logistics for interviews, candidate briefings for shortlisted candidates including booking meeting rooms and coordinating virtual interviews.

Communication and Correspondence:

• Serve as a point of contact for candidates, providing information about the recruitment process and responding to inquiries.
• Communicate with hiring managers and team members regarding interview schedules and candidate updates.

Candidate Pipeline Management:

• Maintain and update candidate databases and Prevue applicant tracking systems.
• Transfer shortlisted candidates (defined by statuses) from posted roles to Talent Pool.
• Reset any interrupted Prevue assessments and email candidates.

Employer Branding:

• Contribute to employer branding initiatives by assisting in the creation of recruitment marketing materials.

Join the awesome team and enjoy these benefits & perks:

• Home-based work setup
• Complimentary Sleeping Quarters, Coffee at no cost
• Complimentary Office Fitness and Wellness Facilities at no cost
• Regular Company Events, Work Life Balance, and Career growth opportunities
• Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA

JOIN CONNECTOS NOW!

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

Our New Zealand-based client, founded in 2000, has over 20 years of experience in recruitment assessments and solutions for companies in Australia and New Zealand. They use psychological assessment tools and practical experience to improve staff selection, development, and people performance, resulting in a motivated, engaged workforce.

#ConnectOS #TeamConnectOS

Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age’, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Customer Service Representative to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Roles and Responsibilities:

• Manages the team and come up with new ideas on maximizing efficiency and productivity
• Identify and escalate priority issues to the appropriate person
• Delegate work as necessary
• Will do productive and administrative work
• Handles customer inquiries and resolve concerns promptly
• Provide accurate and detailed information about our products and services to customers
• Ensure customer satisfaction and loyalty through effective communication and problem-solving skills

• At least 6 months experience as a Team Lead
• Has email support experience
• A background in automotive, logistics and e-commerce is a plus
• Good communication skills (oral and written)
• Must be detail-oriented and displays critical thinking
• Willing to work on site - Makati

What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Strong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all inclusive environment where everyone thrives