Key Responsibilities:

• Enhances service levels and ensures the team meets quality, volume, and timeliness objectives (SLAs/KPIs).
• Drives operational excellence through adherence to business needs, budgets, and best practices.
• Leads initiatives such as UAT approvals, efficiency projects, and the closure of GRC/Internal Audit Action Plans, significantly impacting customer, operational, and project outcomes.
• Oversee daily R2R operations, ensuring alignment with organizational goals and timely delivery.
• Adapt strategies to address operational and resource challenges, and ensure the accuracy of R2R Taxonomy, process models, and SOPs.
• Lead and guide teams in resolving complex challenges, maintaining high standards of accuracy and compliance.
• Collaborate with senior management to drive performance improvements and ensure adherence to corporate policies.
• Manage and prioritize multiple delivery teams, mentor employees, and lead high-risk projects.
• Conduct Monthly/Quarterly Business Reviews (MBRs/QBRs), providing strategic insights and driving cross-functional collaboration.

Knowledge & Expertise:

• Expertise in fostering a shared service mindset, optimizing operations through centralized processes, and collaborative efficiency
• Deep understanding of R2R procedures and practices, with a basic knowledge of O2C and P2P processes.
• Expertise in managing operations across multiple markets, with the ability to improve efficiency through collaboration with Finance, Commercial, and Product/Tech teams.
• Familiarity with business directives and billing strategies to enhance operational efficiency and drive business outcomes.

Skills:

• Formal supervisory experience, managing priorities and deadlines for multi-cultural teams.
• Mentoring and supporting employees to advance their careers.
• Leading projects with significant risk and resource needs, and overseeing complex business reviews.
• Use judgment to resolve short-term issues and coach others on problem-solving techniques.
• Address complex problems with informed decision-making, acting as a point of escalation for significant issues.
• Employ tact and diplomacy in addressing sensitive issues and exchanging information.
• Communicate complex concepts clearly, anticipate objections, and influence others effectively.
• Manage conflicts and foster collaboration to achieve shared objectives.

Responsibilities:

Primary

• Collaborate with process stakeholders to ensure effective and efficient process operations. 
• Own and manage the service delivery and performance with defined SLAs/KPIs.
• Ensuring the process complies with any regulations and internal controls/risk management measures
• Able to prepare detailed reporting, provide analysis or insights on various data/reports and present performance results to relevant stakeholders in governance forums (e.g. Monthly, Quarterly Business Review...etc).  

Others:

• Ensure maintenance of process documentation (i.e. Process models, Standard Operating Procedures) 
• Liaise with Central (Delivery Hero), Regional and GRC on managing relevant policies and procedures affecting AP processes
• Assess change requests, prepare decision making and foster implementation
• Actively help to solve systemic or complex issues and problems in an effective manner
• Support internal and external audits

The Support Analyst will be a primary point of contact who ensures that requests are expedited quickly and updated accurately in the Visa HRIS Workday. Our Support Analysts work closely with internal Centers of Excellence, managers, employees, and vendors to resolve & understand the nature of request, identify opportunities for process improvement and addressing a wide variety of system questions. The Analyst will also work closely with our operational teams both in the Manila and other regions to ensure the successful execution of our back-office data management goals.  We are focused on building a culture of continuous improvement while guaranteeing an efficient and consistent employee experience. The primary focus of our Support Analyst is to ensure data accuracy and integrity within the enterprise HRIS.

Key areas of responsibility

• Will handle a team who provides operational support to the region/market that’s supported by this People Shared Services team
• Primarily support the triaging, assignment, and completion of queries in the case management tool ServiceNow, ensuring employee and organizational data housed in the global HRIS Workday is updated in a timely and accurate fashion
• Will work closely with the team to maintain the accuracy and relevance of team and employee knowledge bases
• Coordinate closely with internal stakeholders to understand and resolve complex data errors and inconsistencies that negatively impact data integrity and reporting. 
• Responsible for making mass data updates within the HRIS Workday by utilizing EIB Enterprise Interface Builder loads
• Make recommendations for process improvements, assisting in the design and documentation of system requirements
• Supporting the creation of reports and dashboards in the case management tool, PowerPoint and excel to assist in identify important metrics and trends
• Perform system Workday user-acceptance testing
• Will assist in training new team members, acting as a mentor in operational procedures and task
• Handle local Onboarding tasks like arranging NEO (New Employee Orientation), triggering emails for obtaining various documents prior to employee joining, and any other related tasks.
• Administration of local Benefits:
  • Administer the locally-mandated Benefits like SSS, PhilHealth etc
  • Administer Visa Benefits eg. Gym subsidy, Education Assistance program etc

Salary: P140,000-180,000 (Monthly Package)

Schedule: Monday-Friday (09:00 AM-06:00 PM)

What are we looking for?

Skills Required:

• Tertiary Qualifications in Information Technology, Computer Science, Computer Engineering, Information Systems, or any related field
• At least 5 years of professional experience in CMDB ideally in a Global Retail Industry
• IT Infrastructure technical background specifically:
• ServiceNow Engineering and Administration
• Store Solutions, Security and Redundancy, Large-scale and Distributed Environments
• Windows desktop and server technologies including Desktop Applications, Print Technologies, Remote Support, SOE Design, development and deployment
• Mobility i.e. Blackberry, BES, IPhone, ActiveSync, Portable Data Terminals, Microsoft Exchange, LANDESK (or equivalent), Active Directory
• Certification Needed: ServiceNow Certified System Administrator
• Good Communication / Negotiation / Presentation skills
• Ability to write technical documentation

Nice to Have:

• Industry experiences working within AU Company
• Certifications relevant to CMDB such as ServiceNow Certified Application Developer, ITIL Foundation Certificate, etc.

What will you do?

As a CMDB Lead, you will be defining and owning the Configuration Management Database (CMDB) platform. You will ensure that the CMDB is a dynamic single source of truth of accurate, accessible, and reliable information that, enables technology and business services and promotes proactive end-to-end management of services.

• Define requirements and create a CMDB blueprint.
• Own, maintain, and enhance the technical platform, processes, and documentation but not limited to service and data models.
• Select tools for configuration management process.
• Construct, populate, federate, and automate data into the CMDB (includes data and process perspectives)
• Move the CMDB into production and facilitate Configuration Management audits.
• Reviews and approves changes to the Configuration Management System infrastructure.
• Reviews and approves major IT infrastructure changes to address impacts on configuration management data.
• Provides and approves all requirements, use cases, user stories, etc. in support of new or improving functionality of the Configuration Management System.
• Oversee design, coding, and testing of reports.
• Reviews and approves all administrator access requests to the Configuration Management Tool (ServiceNow).
• Fulfill Configuration Management Service Requests.
• Collect and report metrics; identify service improvement opportunities.
• Administer and maintain the Configuration Management System.

Join the awesome team and enjoy these benefits & perks:

• Hybrid (2 -3days/ Office-based; 2-3 days/ Home-based)
• Medical, Dental Coverage and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Complimentary Sleeping Quarters, Coffee at no cost
• Complimentary Office Fitness and Wellness Facilities at no cost
• Regular Company Events, Work Life Balance, and Career growth opportunities
• Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA

JOIN CONNECTOS NOW!

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

Get the amazing chance to work for our client --- Australia's top supplier of office products for small and medium-sized businesses, students, and households, with a nationwide presence and over 3 billion dollars in revenue.

#ConnectOS #ConnectOSCareers #TeamConnectOS 

Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age’, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.

The Delivery Lead - Candidate Generation is responsible for managing a team of sourcers and overseeing the entire candidate generation process. This role involves developing and implementing effective sourcing strategies, building strong client relationships, and driving efficiencies within the organization. This role is ideal for a strategic and innovative leader who is passionate about talent acquisition and driving organizational success through effective candidate generation.

• Work Location: MegaTower (Mandaluyong, PH)
• Work Arrangement: Hybrid setup
• Work Schedule: Mid shift (3PM to 12MN)
• Specific requirements: Strong recruitment sourcing experience; strong leadership experience
   

Duties and Responsibilities:

• Interview, hire, coach, lead, and develop a team of sourcers, managing their workflow and delegating job assignments.
• Cultivate strong relationships with client teams and serve as the expert in all areas of sourcing talent, focusing on performance and return on investment.
• Develop and implement effective sourcing strategies that align with business priorities, continuously discovering and evaluating innovative sourcing technology and tools.
• Proactively build qualified talent pipelines to meet growing business demands through innovative methods.
• Responsible for implementing new processes and practices to support strategic sourcing and drive efficiencies within the organization.
• Develop formal recruiting strategic plans and analytics to evaluate the team’s progress and achievements.
• Provide recruiting expertise by staying abreast of industry trends, emerging technology, sourcing tools, and best practices.
• Other duties as assigned.

Supervisory Responsibilities   

The Delivery Lead – Candidate Generation will lead a team of (Specialized) Talent Sourcers and Senior Talent Consultants, providing guidance, conducting performance reviews, and supporting professional growth.

We are looking for a Team Lead, Commercial who is able to lead the team by coordinating, provides guidance and to team
members. The Team Lead, Commercial is responsible for coordinating and monitoring the team, identifies key issues and patterns from partial/conflicting data and gathers information to solve problems that are escalated from team members. 

Tasked with the care of a portfolio of partner accounts, you will be expected to:

● Supports team through lead assignment according to predetermined priorities
● Track team productivity and provide periodic updates to the Assistant Manager, Commercial
● Monitor team attendance/tardiness/unscheduled leaves
● Mentor the team through daily support and monitoring when required
● Analyze call recordings to validate adherence to guideline/SOP, as when needed to support QA
● Create Monthly Rooster shift for VAM
● Create 'Absent' on Roster for VAM
● New Joiner Onboarding Arrangement - Request Access/Hardware (when required)
● Basic report preparation
● Sales Case Management - Ensure tagged cases are resolved within guideline/ SLA
 

We are looking for a highly-driven and motivated individual to take the role of the Team Lead, Global Service Desk. The role is a key leader in the Global Service Desk (GSD) team in the Enterprise Technology Services' (ETS) organisation. She/he will oversee the operations and performance of the company's global service desk function. This role requires a strong leader with exceptional communication, technical, and problem-solving skills to ensure that our IT service desk provides efficient and practical support to users across various locations and time zones.Responsibilities:

1. Service Desk Leadership:

• Develop and implement service desk policies, procedures, and best practices.
• Ensure adherence to ITIL and industry-standard service management principles.

1. Team Management:

• Lead and motivate a team of service desk analysts.
• Set performance goals, conduct regular performance evaluations, and provide coaching and feedback.

1. Incident and Request Management:

• Oversee and where necessary be hands-on in the handling of ETS incidents, service requests, and inquiries through effective ticketing systems.
• Ensure timely and accurate communication & resolution of incidents, adhering to defined service level agreements (SLAs).
• Monitor incident trends, identify root causes, and implement preventive measures.
• Where necessary redirect tickets to the local market IT Service Delivery (L2/ITSD) teams or the next level of support personnel (L3/Service Owners).

1. Customer Satisfaction:

• Continuously improve customer satisfaction levels by enhancing service delivery and customer communication.
• Gather and analyze feedback from users to identify areas for improvement.

1. Knowledge Management:

• Develop and maintain a comprehensive knowledge base for service desk staff and end-users.
• Promote knowledge-sharing and training initiatives to enhance the team's technical skills.

1. Reporting and Metrics:

• Generate and analyze service desk performance reports, highlighting key metrics and trends.
• Present reports to management and suggest continuous improvement initiatives.

1. Continuous Improvement:

• Proactively identify opportunities for process improvement and automation to optimize service delivery.
• Proactively identify opportunities to shift-left services (e.g. L1/GSD to self-service or L2/L3 to L1/GSD)
• Champion initiatives to enhance the efficiency and effectiveness of the service desk function.

1. Incident Escalation and Communication:

• Develop and maintain escalation procedures for critical incidents, ensuring timely communication with stakeholders and management.
• Facilitate clear and effective communication during major incidents.

Requirements:

• Proven minimum of 5 years of experience in managing global ITSD operations.
• Solid understanding of ITIL framework and service management best practices.
• Excellent leadership, communication, and interpersonal skills.
• Fluency in written and spoken English to work effectively in a multicultural and diverse environment.
• Strong problem-solving abilities and a customer-centric approach.
• Experience in managing a diverse and geographically distributed team.
• Knowledge of Windows & Mac operating systems, JIRA Service Desk, Confluence, Google Workspace and Slack are highly desirable
• Ability to work in a fast-paced and dynamic environment.
• ITIL and other relevant certifications are a plus.

Schedule: Monday to Friday (07:00 AM -04:00 PM MNL Time)

What are we looking for?

Skills Required:

• Bachelor’s Degree and 7+ years of experience including progressive work experience in the areas of talent acquisition/recruitment.
• Experience with online networking tools, such as LinkedIn and experience conducting searches on recruitment databases and ability to identify and access new professional networks required.
• Understanding of compliance requirements and best practices for recruitment and hiring.
• Strong communication skills (written and spoken) required.

What will you do?

• Manage the recruitment process for open positions, including requisition management, candidate selection, reference checks, salary negotiations, and onboarding.
• Conduct strategy meetings with Hiring Managers to understand job requirements and develop effective sourcing strategies.
• Ensure high-quality recruitment and onboarding processes while training hiring managers on best practices.
• Review applications and assess candidate qualifications based on project requirements.
• Conduct prescreening interviews to recommend qualified and diverse candidates.
• Collect personnel documentation and negotiate compensation packages.
• Provide regular status reports to hiring managers on recruitment progress.
• Supervise and mentor the recruitment team.
• Manage and develop recruiting processes and applicant tracking systems.
• Create recruitment protocols, train staff, and streamline processes.
• Assess recruitment and onboarding effectiveness, utilizing data for continuous improvement.
• Utilize innovative recruiting techniques to source diverse talent.
• Create user-friendly recruitment templates and improve recruitment processes.
• Promote the company’s recruitment brand at job fairs and networking events.

Join the awesome team and enjoy these benefits & perks:

• Hybrid work setup (2 to 3 days per week and during client visits)
• Medical, Dental Coverage and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Complimentary Sleeping Quarters, Coffee at no cost
• Complimentary Office Fitness and Wellness Facilities at no cost
• Regular Company Events, Work Life Balance, and Career growth opportunities
• Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA

JOIN CONNECTOS NOW!

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

We're a leading provider of offshore talent for organizations worldwide and one of the fastest-growing offshoring companies in the world. With over a decade of experience, we specialize in premium resourcing and productivity solutions. in the world. Founded by our Australian CEO, we help companies across industries overcome resourcing challenges with innovative strategies.

#ConnectOS #TeamConnectOS

Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age’, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.

Investor Solutions

The creation of Asset Owner Solutions stems from many years of servicing multi-asset, fund-of-fund clients. Clients have been requesting solutions that provide full transparency on their portfolios which include fundamentally private equity funds as well as equities & bonds, investors need to know the finer details of their total portfolios and they are required to “drill down” into their underlying assets and sub-portfolios. Technology and data solutions are becoming more important to deliver these services.

Job Summary

• Periodic preparation and delivery of pre-agreed reporting for various clients’ portfolios
• ETL – Extract data from PDF documents, web forms, and Excel templates; Transform into applicable format; and Load into relevant data repository
• Provision of initial observations to clients
• Data report provision and review to third parties as per client requirements
• Provision of ad-hoc analysis or reports
• Handle resolution of queries and communication with clients and third parties
• Assist in the implementation of change requests including project work in new client onboardings
• Design and review reporting output and deliverables to meet client requirements and new business objectives
• Participate in workshops and requirements gathering sessions with clients and take action with the wider team on achieving targets
• Continuous review of the processes and procedures within AOS, take initiatives to improve the control environment of reporting output and deliverables to clients and identify ways to improve the efficiency of AOS
• Play an integral role in the development and implementation of new data-focused solutions
• Document project tasks and group work, assign these to relevant parties and track progress
• Liaise with AOS colleagues, attending conference calls and advising on any additional project work or improvement activities
• Drive projects focused on automation/improvement of manual data extraction activities
• Conduct a first-pass review of work done by Data Analyst colleagues
• Assist the Data Manager in workload management, resource planning, and induction of new joiners

Personal Specifications

• Mathematical/statistical background
• Strong attention to detail
• Excellent organisational, prioritisation, and interpersonal skills
• A strong ‘Can Do’ attitude and ability to lead by example
• Strong ownership of tasks and sense of teamwork
• Ability to work independently
• Excellent written and verbal communication skills

• Oversees accounting functions, including journal entries (including ensuring that entries are properly substantiated), reconciliations, consolidations and month-end close activities
• Responsible for compliance with IFRS/PFRS and local GAAP for statutory reporting requirements
• Directs the accounting treatment of the Company’s transactions
• Manages accuracy and timeliness of update of historical reports for management or external reporting purposes
• Ensures periodic statutory financial statements and relevant financial reports are submitted to Tax team, in an accurate and timely basis, for tax calculation purposes
• Recommends and implements process improvements to strengthen controls to ensure integrity of financial reports
• Leads the external audit engagement and ensures accuracy, completeness and timeliness of submission for Group reporting purposes and local statutory reporting purposes
• Recommends for approval the audited financial statements
• Manage reporting requirements from the different regulatory bodies overseeing the Company (SEC, BSP, BIR, etc)

NielsenIQ Customer Success places our customers at the heart of everything that we do. We strive to offer a consistent customer experience across all our markets by harmonizing our ways of working, focusing on engagement and driving analytics excellence. We give our customers an enjoyable, easy, effective service featuring a modernized customer experience. Customer Success is instrumental to realize the NielsenIQ vision to be a leading global information services company with strong, market leading growth enabled by new, innovative product offerings and modern technology that creates substantial value for our customers, retailers and employees.  

This position will be, within the Analytics & Insights team, responsible for delighting clients around Asia through delivering retail measurement insights and analysis.  

Responsibilities

• Providing performance overview analysis and business issue analysis to Consumer-Packaged Goods clients around Asia 
• Providing in-depth consulting services and delivering insights and analytics as well as thought leadership 
• Developing deep knowledge of Nielsen IQ RMS and Panel solutions and delivering value for clients 
• Working closely with the Consulting Lead and Customer Service to transform customer experience 
• Consulting clients to optimize use of NielsenIQ Essentials 
• Developing and delivering business solutions for client performance tracking 

Working with both your NielsenIQ colleagues and spending time with FMCG clients, you will build partnerships to allow you to understand your client needs and requirements. You'll use this knowledge to develop in depth analytics and create compelling stories that deliver the insight to drive business growth. You will be part of a team of client service individuals who specialize in FMCG/Retail at NielsenIQ. 

The Program Coordinator will join a team of professionals working in a fast-paced, team environment. The Program Coordinator facilitates and manages various processes (client-specific) within the contingent worker lifecycle from onboarding through offboarding. The Program Coordinator also provides first-level customer support to Hiring Managers and suppliers.

Responsibilities

• Assist Hiring managers, Staffing Specialists, and suppliers during all stages of the contract labor acquisition process including but not limited to interview scheduling, onboarding, worker assignment management, time and expense management, and offboarding.
• Document all client-reported issues and track resolution through to completion ensuring a high level of customer satisfaction.
• Maintain and update worker assignments to reflect appropriate changes.
• Provide constant communication to clients, suppliers, contingent workers, and other partners via face-to-face meetings, email, and phone.
• Conduct research and analysis to resolve client or supplier inquiries as needed.
• Provide program status reports to leadership as required.
• Monitor performance against contract SLAs (i.e. pending end of assignments, invoicing, time and expense management, and vendor compliance tracking)
• Constant interaction with vendors to ensure new hire paperwork is completed promptly so the contractor can start assignments on time.

The Team Lead’s primary roles are to guide the team as well as work in an individual contributor role with focus on timely and high-quality delivery of survey overlays.

Essential Duties and Responsibilities: 

Including, but not limited to the following:

• Efficiently manage team with all tasks this entails.
• Work on online survey overlays – transfer translated text into our survey programming output (Excel files or programing interface), correctly adding HTML formatting.
• Timely and high-quality overlay delivery – either individually or via team.

• Resolution of questions via crisp communication.
• Drive and achieve internal targets.
• Manage multiple projects simultaneously / prioritize work as needed.

Supervisory Responsibility: Yes

Salary: P50,000- P60,000 (Monthly Package)

Schedule: Monday – Friday (10 :00 pm to 7:00 am PHT)

What are we looking for?

Skills Required:

• Bachelor’s degree in Accounting, Finance or equivalent.
• 5-8 years of experience in Accounting and Tax Preparation
• Working knowledge in QuickBooks Desktop and Online Applications
• Excellent written and oral communication skills
• Ability to multitask and work independently
• Strong organizational skills with meticulous attention to detail

Nice to Have:

• Sales or Lead Generation Experience

What will you do?

• Full cycle recruiting for multiple roles (hourly, salary, & commission) throughout the organization, including but not limited to, Physicians, Nurse Practitioners, Psychologists, Clinical Social workers, Dentists, Dental Assistants, and Dental hygienists.
• Post job descriptions, evaluate and select applicants from various job boards/ATS
• Conduct thorough phone screens/interviews to evaluate applicant qualifications and job requirements
• Proactively source, build and maintain a pipeline of qualified active and passive candidates through various recruiting and sourcing techniques
• Update candidate records/communication in ATS, provide follow-up to candidates and hiring managers
• Present quality candidates to hiring managers, schedule interviews, hire and work with HR to send and gather onboarding paperwork
• Utilize LinkedIn, social media, job sites, and other means to locate appropriate candidates
• Sales Support: The other half of the personnel will utilize ZoomInfo to gather relevant data, run email campaigns, and schedule appointments via phone calls to support our sales efforts. They will also have specific KPIs to meet in this aspect of the role.

Join the awesome team and enjoy these benefits & perks:

• Work from Home
• Medical, Dental Coverage and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Complimentary Sleeping Quarters, Coffee at no cost
• Complimentary Office Fitness and Wellness Facilities at no cost
• Regular Company Events, Work Life Balance, and Career growth opportunities
• Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA

JOIN CONNECTOS NOW!

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

Our Client mission is to infuse the healthcare staffing landscape with a renewed spirit of purpose, empathy, and unwavering patient-centeredness. They pledge to rekindle the flames that once burned bright within dedicated professionals, transforming mere transactions into meaningful connections. They prioritize purpose over profits and compassion over convenience, recognizing that these values are integral to achieving our vision of a more caring and impactful healthcare system.

#ConnectOS #ConnectOSCareers #TeamConnectOS

Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age’, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.

Job Summary

Ensure that business plans, mandates, and company objectives are met by providing sales and marketing support in the development of a pipeline of leads. Responsible for the generation of leads through email, social media, and phone contacts.

Responsibilities & duties:

• Research, track, maintain, and update leads.

• Make outgoing calls to generate new business.

• Contact prospects to qualify leads

• Send direct emails to key clients and prospects.

• Research and maintain a lead generation database

• Conduct customer research.

• To obtain information about potential leads, conduct client or market surveys.

• Participate in preparing proposals and/or sales presentations.

• Provide accurate and timely information to management.

• Develop a strong knowledge of the company’s products and services in order to facilitate the sales process.

The Program Coordinator will join a team of professionals working in a fast-paced, team environment. The Program Coordinator facilitates and manages various processes (client-specific) within the contingent worker lifecycle from onboarding through offboarding. The Program Coordinator also provides first-level customer support to Hiring Managers and suppliers.

Responsibilities

• Assist Hiring managers, Staffing Specialists, and suppliers during all stages of the contract labor acquisition process including but not limited to interview scheduling, onboarding, worker assignment management, time and expense management, and offboarding.
• Document all client-reported issues and track resolution through to completion ensuring a high level of customer satisfaction.
• Maintain and update worker assignments to reflect appropriate changes.
• Provide constant communication to clients, suppliers, contingent workers, and other partners via face-to-face meetings, email, and phone.
• Conduct research and analysis to resolve client or supplier inquiries as needed.
• Provide program status reports to leadership as required.
• Monitor performance against contract SLAs (i.e. pending end of assignments, invoicing, time and expense management, and vendor compliance tracking)
• Constant interaction with vendors to ensure new hire paperwork is completed promptly so the contractor can start assignments on time.

Team Overview

Our global based Supplier Master Data Team is a diverse and agile team of experienced SMO Specialists. Our main responsibility is to set up and maintain vendor records and bank details. We also support our clients during process improvements with projects used for procurement and accounts payable purposes. Furthermore, we deliver excellent customer service by providing regular trainings and general process support. Our responsibility is to make sure there is no audit risk.

 Position Overview

In this position you will be responsible for overseeing a group of SMOs in global locations. You will provide guidance to the SMOs, approving changes related to supplier banking, system changes, etc.  You will interact with internal and external clients to resolve issues identified during the process.

Essential Duties & Responsibilities

·   Act as the primary point of contact for business escalations related to supplier master data and processes
·   Analyze and improve data quality, which includes running regular scheduled data audit reports (e.g. elimination of duplicates, standard text formats, retirement).
·   Active engagement with data validations and cleansing
·   Work with IT and Business on Master Data influenced projects
·   Ensure compliance with company and auditing requirements

·   Support special projects (e.g. listing of new suppliers, conversions, etc) and other duties as assigned.
·   Interacting with external and internal clients at all levels.
·   Being part of a team that fosters collaboration and process efficiencies.
 

Position Summary:

Reporting to the Configuration Management Manager, support the development and implementation of a Configuration Management Strategy across the business together with direct responsibility for the BOM and Data Management Team.

Key Responsibilities:

• Develop and manage a priority based task management system with issue recording to be used for process improvement
• Team responsibilities for BOM management including but not limited to new BOM development, BOM structure, BOM change implementation and BOM related support across design centre.
• Manage team resource loading/bandwidth.
• Team output including BOM compliance to released process
• Implement a “peer” review process across BOM routine tasks
• S4 HANA Troubleshooting and issue researching
• Participate/assist in the CCB process as required
  • Review and approvals of all types of ECRs
  • Tracking and management of any actions required
  • Tracking and management of ECO implementations
• Working with the Configuration Management Manager to develop Configuration Management Policy and practices (together with deployment and training) related to BOM and Data management.
• Contribute as a key member of the Management Team at Management Team Meetings
• Global oversight and management of product transition activities between factories. Support BOM extension request and model transfer if needed.
• Perform BOM comparisons and analyses as required.
• Contribute to developing the capabilities of the Global Configuration Management Teams.
• Assist in ensuring SAP S4 Hana and Configuration Management strategy are strategically aligned for the business.
• Assist / Drive transition activities within the BOM and Data Management Team from current systems to SAP S4 Hana.
• Provide Global Support and Training to the Configuration Management Team.
• Deputise for the Configuration Management Manager as required.
• Assist Change and Release Management team as required.
• Global Team Management including:
  • Staff development
  • Performance appraisals
  • Task allocation and oversight based on priority
  • Cross training
  • Business continuity staff development
  • Time and attendance management
• Assist in the development and implementation of Configuration Management Metrics to be used for efficiency / process improvements.

Duties as deemed necessary by the Configuration Management Manager

Since 1998, we've been on a mission to reshape how players interact with their favorite games, growing into a global team of over 12,000 professionals spread across 70+ studios in 26 countries. 

We are always there to lend a hand to video games developers and publishers by offering a wide range of solutions: from art and audio to testing, localization and finally - Player Engagement - which is one of the fastest-growing Service Lines at Keywords Studios.  Player Engagement provides technical support, community management, and trust & safety services for a wide range of AAA and Indie studios in the gaming industry. 

Join us in our mission to build engaging player communities and offer outstanding experiences!

What do we offer?

Keywords Studios is dedicated to following a well-established Equal Opportunities Policy. We endeavor to create a workplace which provides equal opportunities for all employees and potential employees.

Benefits:

• Non-taxable Allowances
• HMO and Life Insurance
• Paid Time Offs
• Annual Wellness Subsidy
• We offer flexibility and a nice work-life balance.
• Our company culture is fun, friendly, diverse and inclusive, and we welcome people from all over the world.
• We work on exciting projects with global brands. We help the world’s greatest game development/publisher studios on community and social media management, while they work hard to develop stunning game experiences, including MMOs, AAA blockbusters, indie gems and mobile hits.
• Depending on your location, as well as each project and its needs, the job could be open to freelance cooperation or employment contract if there is a possibility within our global footprint.
• We would like to take this opportunity to thank you for considering our company as your next career move. We value diversity and inclusivity, and we are committed to creating a welcoming and supportive work environment for all our employees. We look forward to receiving your application and learning more about your experience and qualifications. Good luck and we look forward to meeting you!

Our recruitment process is fully online and remote. We value each application and review every candidate individually. Our recruitment team will get back to you as soon as they can to inform you about the status of your candidacy. If you're interested in joining our team, we highly encourage you to apply.

That would be it from us - now we are waiting for your move!

#imaginemore

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Role Information: EN

Studio: KWM

Location: APAC, Philippines, Pasig

Area of Work: Player Engagement

Service: Engage

Employment Type: Full-time

Working Pattern: In-Office, Hybrid

This role will primarily support management of day to day operational activities within the global month-end and journals team. This role will support the manager in executing operating plans such as putting controls in place to ensure quality and timeliness of output, reporting gaps and recommending process improvements for more efficient service delivery.  The role will involve day to day management of the team to ensure compliance with applicable accounting standards, policies, and procedures.

• Evaluate frequency of ad hoc reports and raise change requests as needed
• Act as the first level interviewer for team member hiring
• Authorize overtime and approves team members’ submitted timesheets[TD1] 
• Review and approve reconciliations performed by the R2A team members based on the Global Process Maps

• Identify and analyze complex issues and recommend solutions or alternatives.
• Act as first level escalation point for questions and issue resolutions ensuring issues are addressed on a timely manner Responsible for escalating the issues further as and when necessary.
• Provide regular performance and operational progress reports to managers to ensure issues are being flagged on a timely manner and ensures performance/operational gaps are addressed.
• Responsible for the implementation of team’s business continuity plan.
• Recommends resource planning solutions for changing resource loading and work volumes.
• Sets performance and behavioral expectations.  Conducts regular review, provide feedback and coaching, and other developmental, training and learning opportunity plans to ensure the success of the individuals within the team. Lead short term projects and supports medium to long term projects and contribute to long term initiatives planning.  
• Develop strong stakeholder relationship by ensuring escalations are managed effectively and proactively and elevating it further as and when necessary.
• Ensure team compliance to and delivery of service level agreements, policies and procedures as a agreed with the Manager.

To be able to provide full cycle implementation, consulting, configuration, training, installation and support for clients using Microsoft Dynamics 365.

• Manage, lead, and guide a team of experienced developers.
• Enhance/Customize D365 based on customer requirement.
• Enhance F&O reports using legacy SSRS or Electronic Reporting (ER)
• Design integration on Cloud hosted environment (SaaS) using the Azure platform.
• Perform related duties as assigned.
• Ensure effective leadership is implemented when managing a team or project team.

EMPLOYMENT TYPE: Full time, permanent position 

WORK SCHEDULE:  9 AM to 6 PM

WORK LOCATION: Hybrid (mix of work from home and minimum 2x a month onsite). Office address is in BGC, Taguig City 

• Own and lead the entire employee lifecycle journey for People Services.
• Work together with the Leadership Team in the people strategy, design and implementation, operations planning and execution.
• Lead & develop the People Services function to meet current and future business needs through working in partnership with People Leaders to develop robust people systems, tools, processes and progressive People Team activities that add value.
• Partner with our cross functional People teams including our Centres of Expertise (COEs) and People Business Partners (BPs) to develop and deliver HR practices to the organisation.
• Oversee the day to day operations of Workday (HRIS) system for any People related matters.
• Implement continuous improvement processes to ensure that all People operational systems and processes are fit for purpose.
• Provide vision and leadership to the team by managing people, performance, development and resources effectively and in line with relevant policies and procedures.
• Manage the team and oversee appropriate scheduling models which guarantee coverage while maintaining customer satisfaction
• Support the development of the overall People Team to ensure the service continues to meet the needs of the group as a whole.
• Identify, own and manage risks arising from strategic and operational plans.
• Data management and accuracy is a priority.
• To perform any other tasks and assignments as directed by the management from time to time.
• Be our subject matter expert for all HR operations matters, both process and policy.
• Institute and review proper controls to mitigate risk and maintain data integrity
• Establish and adhere to service levels with various centres of excellence
• Analyse business processes and make recommendations for improving efficiency
• Partner with regional stakeholders to promote operational efficiency through adoption of self-service options
• Ensure an excellent customer experience as measured through quality monitoring, reviewing SLAs and making changes where needed.

Summary

This role is responsible for day-to-day processing of assigned payroll activities for the ANZ region. The role will also further support junior members of the team by providing process guidance and leverage on expertise to solve complex process issues in compliance with relevant local regulations, policies, procedures, and methodologies support with the necessary audit requirements.

Responsibilities and Duties

• Perform complex payroll activities in compliance with established procedures, strategies, and methodologies.
• Perform taxation, legislative and statutory obligations, effective processing and preparation of returns, documents management, and maintenance of key processes.
• Lead and support in ensuring up-to-date processes and compliance with legislative, award, and other region-specific changes for accurate payroll processing.
• Contribute as subject matter expert by applying technical expertise in the overall payroll process.
• Provide guidance and technical expertise to junior members of the team regarding query resolutions for unique cases and process exceptions, completing projects, and performing (sub-process) activities.
• Develop and prepare multiple reports, analyses, and presentations for periodic and ad hoc requirements.
• Address critical and unique issues with the guidance of Team Lead for timely resolution of escalated issues. Identify risks and propose ways to prevent occurrence of similar issues and concerns.
• Work with Team Lead to develop process improvement initiatives to streamline processes, improve customer experience, and increase productivity.
• Create and update SOP/DTP of current and new processes and incorporate documentation updates as required.
• Resolve identified issues and keep the Team Lead updated for open or ongoing concerns.
• Be involved in various and simultaneous process improvement initiatives to streamline processes, improve customer experience, and increase productivity.
• Facilitate in audit-related programs.
• Perform complex tasks in compliance with service level agreement, process, policies, procedures, and SOX & internal controls.
• Lead and support key projects, audit reviews, activities, and documentation.
• Keeping knowledge of legislation that affects the payroll up to date by research and subscriptions as well as attendance at various workshops and training seminars
• Providing accurate and timely payroll information and reports to stakeholders as needed
• Planning staff workload on a daily basis and assisting them in the completion of assigned tasks and duties within reported deadlines.
• Monitor and respond to Employee Centre support requests as it pertains to Payroll Services

Qualifications & Requirements Qualifications:
• 5+ years of relevant professional experience in Finance or Accounting
• With solid experience in processing (input region) region payroll, exposure to end-to-end payroll processing.
• Advanced proficiency in MS Office tools 
• Advanced working knowledge and understanding of HR processes and procedures
• Advanced working experience in a high-volume/high-headcount payroll processing
• Solid experience in using payroll systems  –in Empower/ Easy Pay/ADP Global View or other Payroll Systems
• Solid experience working with Payroll Systems and other HR Systems preferably in Oracle, and Workday.
• Excellent English communication skills (written and verbal)

Attributes:
• Ability to be thorough and meticulous in completing assigned tasks and with the ability to propose ways to prevent or eliminate errors, discrepancies & issues. (Attention to Detail)
• Ability to gather, integrate, validate, and analyze relevant data to develop resolutions, findings, and recommendations. (Analytical Thinking)
• Ability to provide timely guidance and feedback to help others strengthen specific knowledge/skill areas needed to accomplish a task and ability to support direct reports to achieve desired performance and output (Coaching)
• Ability to effectively communicate within a varied audience and internal and external customers using different platforms. (Communication)
• Ability to actively identify new areas for learning and opportunities to improve processes, tools, and mindset (Continuous improvement)
• Ability to maintain good customer relationship and initiate ways to improve customer experience (Customer Service)
• Ability to clearly define objectives and set targets for the team consistent with and compliant with service delivery agreements, key performance indicators, and policies. (Planning and Organizing)
• Ability to identify and resolve moderate and complex issues by applying best practices and technical expertise and may recommend solutions for unique scenarios. (Problem Solving)
• Ability to monitor and measure progress and effectively drive individual and team results that supports the overall goal of the team. (Results Oriented)

The Senior Program Coordinator is responsible for building and maintaining relationships with Hiring Managers and Supplier Partners, whilst managing the full lifecycle of the requisition process including requisition intake, shortlisting, requisition management, and reporting. The Senior Program Coordinator acts as a talent advisor and business partner to support the client through the requisition fulfillment process, ensuring quality talent is acquired promptly. 

Responsibilities

• Assist hiring managers during all stages of the contract labor acquisition process including requisition intake and candidate shortlisting.
• Demonstrate recruitment expertise by preparing insightful questions appropriate for the position before conducting req intake sessions with hiring managers to gather detailed job descriptions to distribute to the supply base. Document req intake conversations in the appropriate database (VMS: Beeline) 
• Utilize reports to manage open requirements to advise managers on the status of requirements and monitor supplier sourcing strategies to ensure timely response 
• Discuss with the Hiring Manager to set/manage expectations, timeframes, feedback, roles, and responsibilities of everyone involved in the requisition fulfillment process. 
• Coach, manage, and oversee the performance of participating staffing suppliers. 
• Document all client/supplier reported issues and track resolution through to completion ensuring a high level of customer satisfaction in the appropriate system/tool 
• Monitor performance against contract SLAs, requisition aging, invoicing, time and expense entry, and vendor compliance tracking.   
• Maintain and update monthly activity and performance reports.  
• Provide constant interaction via face-to-face, email, and phone with clients, staffing vendors, and other partners.

The Senior Program Coordinator will join a fabulous team of professionals working in a fast-paced, process and partnership-driven environment. The Senior Program Coordinator will facilitate and manage various processes (client-specific) within the contingent/contract worker lifecycle from onboarding through to off-boarding. The Senior Program Coordinator also provides first-level customer support to Sponsors (Hiring Leaders) and Supplier Partners.

Responsibilities

• Assist hiring leaders, program team, and supplier partners during all stages of the contingent talent acquisition process including but not limited to interview scheduling, onboarding, worker assignment management, time and expense management, and offboarding.
• Document all client-reported issues and track resolution through to completion, ensuring high customer satisfaction.
• Maintain and update worker assignments to reflect appropriate changes.
• Provide constant communication to clients, suppliers, and other partners via email, and phone/virtual calls.
• Conduct research and analysis to resolve client or supplier inquiries as needed.
• Provide program status reports to leadership as required.
• Support the program manager and program team in invoice management.
• Changes or amendments in the VMS (Beeline), such as cost center, hiring leader, budgets, etc.
• Monitor performance against contract SLAs (i.e., pending end of assignments, invoicing, time and expense management, and vendor compliance tracking).
• Constant interaction with vendors to ensure new hire paperwork is completed promptly so the contractor can start assignments on time.