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Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the role

Work in Virtual environment (FIS Office and Home) as part of a team (offshore and onshore) reporting to the Client Relationship-Delivery Manager Senior to manage the service side of the client relationship including escalation, effective oversight of client project and implementations, execution of account plan activities, building of relationships with client contacts and management of the client loyalty process.

What you will be doing

• Develops strong working relationships with assigned clients and FIS resources.

• Demonstrates financial management and revenue achievement of assigned territory through use of appropriate tools to track accounts receivable, calculate service level credits and billing.

• Manages and communicates expectations internally and externally.

• Manages the service component of the client relationship.

• Conducts service value reviews.

• Educates clients on various FIS processes and procedures assisting with awareness, navigation and self-help tools (note: this role is not responsible for opening up requests or being the direct point of contact for support or project related items.

• Conducts regularly scheduled status calls with client to discuss important key service topics, to review projects in client’s queue and to discuss available service offerings.

• Acts as an escalation point between client and request desk.

• Reviews variance reports and invoices, conducts periodic billing reviews, ensures credits, write-offs and payments are properly applied, works with assigned clients, managing director/relationship manager or billing team to resolve billing issues and at times functions as a collection agent.

• Monitors monthly service level/availability management reports to identify possible trends in service level agreement (SLA) “misses” and contacts appropriate product area if “misses” fall within guidelines of a contractual penalty.

• In the event of a contractual penalty, calculates and processes service level credits, informs billing team and notifies client on timing of credit receipt.

• Provides oversight on commitment requests including setting up commitment in system, participating in project kickoffs to ensure understanding of project expectations and scope, ensures proper resources are assigned, monitors target dates and ensures billing is accurate and on time.

• Identifies additional opportunities to provide more products, services or other resources to customer and refers to managing director/relationship manager.

• May participate in business reviews to learn about clients’ strategic direction as well as gain a good understanding of the products and/or services FIS is offering.

• Participates in client loyalty process by informing assigned clients of process, encouraging clients to respond to survey information in a timely manner, participating in follow-up discussions and developing action plans to address any negative comments.

• Other related duties assigned as needed.

What you bring

• Good background in Client and Production Support

• Good client management, relationship building and support experience

• Background in Asset/Liability Systems is preferrable

• Experience in providing client services face to face and work in client site

• Experience with global release management and managing technical defects

• Recent experience in a similar Service Delivery role, ideally within the Financial Technology environment.

• Communicates ideas both verbally and in written form in a clear, concise, and professional manner

What we offer you

A career at FIS is more than just a job. It’s the change to shape the future of fintech. At FIS, we offer you:

• A voice in the future of fintech

• Always-on learning and development

• Collaborative work environment

• Opportunities to give back

• Competitive salary and benefits

#Ll-EA1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

U-BIX Corporation is seeking an experienced Accounting Manager to oversee and manage the accounting functions for our affiliate, Bravo Best. The Accounting Manager will ensure the accuracy and integrity of financial information, adherence to accounting standards and company policies, and timely reporting.

Responsibilities:

• Manage and supervise the day-to-day accounting operations of Bravo Best
• Ensure accurate and timely recording of financial transactions
• Prepare and analyze financial statements and reports
• Coordinate with external auditors for the completion of audits and preparation of financial statements
• Provide guidance and support to the finance team on accounting matters
• Collaborate with cross-functional teams to improve financial processes and controls
• Ensure compliance with relevant laws, regulations, and accounting standards
• Manage the cash flow and working capital of Bravo Best

Requirements:

• CPA license is required
• Bachelor's degree in Accountancy or related field
• At least 7 years of experience in accounting, with at least 2 years in a managerial capacity
• Strong knowledge of accounting principles, standards, and practices
• Proficiency in Microsoft Office applications and accounting software
• Excellent leadership and communication skills
• Attention to detail and accuracy
• Ability to work independently and collaboratively

• CPA license is required

• Bachelor's degree in Accountancy or related field

• At least 10 years of experience in accounting, with at least 2 years in a managerial capacity

• Strong knowledge of accounting principles, standards, and practices

• Proficiency in Microsoft Office applications and accounting software

• Excellent leadership and communication skills

• Attention to detail and accuracy

• Ability to work independently and collaboratively

Bar Manager

Passionate about guest interaction, food and beverage? Bar Manager, you will deliver unforgettable Food & Beverage experiences for our guests.

What you will be doing:

• Works in close cooperation with all other staff assigned to the outlet, as well as Kitchen Stewarding and Cashiers.
• Works as per the outlets duty schedule and shifts.
• Observes and corrects pouring practice of all bar staff to avoid excess wastage.
• Ensures that orders are only issued against written / printed receipts.
• Ensures own appearance (condition of uniforms) and grooming of all bar staff is impeccable.
• Welcome arriving guest and ensures prompt service.
• Extend prompt services to all guests.
• Ensures the well-being of all guests by maintaining a close professional, friendly, yet discrete relationship.
• Maintains cleanliness and best possible maintenance of the bar counter and all related areas.
• Handles guest complaints directly or refers them to the assistant Manager or the Bar Manager.
• Attends all meetings or briefings to maintain an open communication within the team.
• Knows the bar menu and price structure by heart and can recommend when a guest asks for assistance.
• Flexible to work in other areas when required by the immediate Supervisor.
• Aware of basic cashier work and handles payments promptly and efficiently.
• Familiar with the company’s internal policies and safety procedures.
• To have a complete understanding of and to adhere to Swissotel Al Murooj policy relating to Fire, Hygiene, Health and Safety.
• Be familiar with all related company documentation and especially with the relevant Operational Standards Manual for the department.
• To carry out any other reasonable duties and responsibilities as assigned.

• This person is responsible for managing the Accounting functions and operations of U-Bix affiliate, ensuring the accuracy and timeliness of financial information, ascertaining the propriety of financial transactions in conformity with accounting standards, company policies and procedures.
  
• Responsible for providing support the operations of the Affiliates in the areas of financial control, financial reporting, general and payables accounting budgeting, cost accounting and taxation.
  
• Responsible for managing external audit engagement and coordination completion and filing of audited financial statements and statutory financial reports.
  
• Coordinates closely with U-Bix Treasury for efficient management of Affiliates' cash to ensure timely payment of financial obligations and maintaining adequate cash required for operations.
  
• Coordinates closely with U-Bix Tax team for efficient management of Affiliates' tax obligations to ensure accurate and timely filing and payment.
  

• Must be a CPA
  
• Must be a graduate of Bachelor's Degree in Accountancy
  
• Must have at least 10 years relevant experience, at least 2 years of which are in managerial capacity
  
• With advanced knowledge in general accounting, financial planning and analysis
  
• Proficient in Microsoft applications
  
• Knowledgeable in automated accounting systems
  
• Proficient in the preparation of management reports and presentations
  
• With excellent leadership skills
  
• Highly proficient in problem-solving and decision-making
  
• With with good financial reporting and analysis background

Working at Vialto Partners is about getting the chance to be part of a global and dynamic team, with employees empowered to drive innovation, develop bold solutions and catch opportunities, all while doing work that matters.

As a Senior Manager in our Tax Team, you will be a strategic business partner to our clients - helping them transform their mobility programmes. You will be responsible for leading and managing a variety of projects on new and existing clients, helping to increase efficiencies and bringing in the specialist skills and experience as needed from across the team and wider Global Mobility practice within Vialto Partners.

Other day-to-day responsibilities will be varied, and may include:

• Delivering accurate and proactive tax advice on issues pertaining to the deployment of mobile employees.
• Conducting      tax consultations for assignees with complex situations and VIPs.
• Supporting current and new Global Mobility technology products.
• Identifying consulting and other business development opportunities.
• Liaising with overseas colleagues in order to provide coordinated global tax advice.
• Overseeing the personal and technical development of more junior colleagues.