ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Medical Biller Specialist to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Roles and Responsibilities:

• Responsible for following up on claims that are 0-60 days old ( HMO / MLTC payers)           

• Analyze unpaid claims and coordinates with insurance to process , dispute , appeal claims           

• Bills out Managed Long Term , Secondary Insurance claims.           

• Investigates on unpaid / underpaid claims and find out best solution to get claims paid           

• At least 6 months experience in handling Medicare/Medicaid, commercial insurances, HMO, PPO.
• Experience in Medical billing or revenue cycle management is a plus.
• Excellent written and verbal English communication skills
• Amenable to work ONSITE in Makati
• OK to work on night shifts, with overtime whenever needed

What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Strong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all inclusive environment where everyone thrives

LOOKING FOR FILIPINO CITIZENS BASED IN THE PHILIPPINES

Job Title: Operations Associate

Work Hours: M-F; 9:00 AM-6:00 PM GMT +8 time zone

Salary: 800-1,500 USD per month

Duties and Responsibilities:

• Expense Tracking and Reimbursements: Keep track of business-related expenses and vendor invoices across multiple entities. Manage the reimbursement process to make sure invoices don’t fall through the cracks.
• Maintaining the CRM Database: We interact with thousands of new and old contacts each year, ranging from current and potential investors in our fund, other venture investors that we invest alongside, portfolio companies, founders of new startups, operational executives, and other service providers like lawyers, accountants, bankers. Part of the responsibility of the Ops Associate will be to maintain our internal CRM database.
• Contract Administration: Manage board resolutions, corporate documents, and material contracts signed by keeping them organized and electronically filed.
• Organizing Pipeline of Potential Investments: Manage the deal flow pipeline based on communications from the investment team, ensuring all records in database tools like Airtable or Notion are accurate and up-to-date for quick decision-making.
• Market Research: Utilize specific data sources to update the firm’s internal database of recent fundraises. Compile summaries and trend reports for the team.
• Coordinate Travel and Entertainment: Arrange and manage travel itineraries and entertainment bookings, including flights, hotels, and restaurants. Handle any last-minute changes efficiently.

• At least 4 years of proven experience as an Operations Associate or similar role.

• Fluent English Speaking and Writing Ability: Excellent communication skills are essential for both internal and external interactions.
• Good Communication Skills: Understand and communicate messages clearly and efficiently.
• Software Proficiency: Adeptness in using (or learning to use) tools like Notion, Airtable, and Google Sheets for project management.

Ideal/Nice to Have/Preferred:

• Has Accounting or Bookkeeping experience.

Personality/Attitude/Culture Preference:

• Organized and Detail-Oriented: Ability to manage multiple tasks and projects effectively in a dynamic setting.
• Willingness to Learn: Open to new challenges and continuous learning.

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Payroll Associate to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Function:

• Address payroll concerns via incoming calls      
• Answer payroll related inquiries thru intercom      
• Complede side project assigned by the client if there's any   

• At least 6 months of WORK EXPERIENCE in the same role

• Must have excellent English since they will eventually be on the phone talking with customers
• Detail-oriented
• Background in HR or recruiting a plus
• Background in healthcare a plus

What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Strong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all inclusive environment where everyone thrives

Responsibilities

• Mainly in charge of general and subsidiary ledger accounts.
• Prepares asset, liability, and capital account entries by compiling and analyzing account information.
• Documents financial transactions by entering account information.
• Substantiates financial transactions by auditing documents.
• Maintains accounting controls by ensuring policies are observed.
• Guides accounting associates by coordinating activities and answering questions.
• Reconciles financial discrepancies by collecting and analyzing account information.
• Secures financial information by completing database backups.
• Support monthly and annual close process.
• Perform account analysis to make sure that entries and balances are correct.
• Reconcile accounts with the general ledger to ensure that all transactions are reported in accordance with accounting standards and government regulations.

• Graduate of BS in Accountancy
• Minimum of 3 years relevant experience
• High integrity and professionalism
• Thorough knowledge of accounting and financial procedures
• Understanding of Philippine Financial Reporting Standards (PFRS) & BIR regulations applicable to tax filings/ payments (CWT, final tax, VAT, DST, FBT)
• Experience with accounting software - QuickBooks Enterprise
• Advanced MS Excel knowledge (familiarity with excel functions, VLOOKUPs and pivot tables)
• Excellent analytical skills with attention to details

WHY JOIN CLEARSOURCE?

• Medical and Dental Insurance (With free 1 dependent)
• Group life insurance.
• Merit salary increase.
• Paid time off (PTO) such as sick days and vacation days
• 13th Month Pay
• Passionate, energetic & innovative work culture
• Friendly team driven environment.
• Skills and experience development

Job Overview:

This role consists of four main parts: General office support to the lending team, Gathering data from clients required for lending applications, Updating and maintaining loan details in the company’s CRM system, and Refixing existing clients' lending.

Company Profile:

Our client consists of a team of qualified professionals with a proven track record of achieving results for their clients based in New Zealand.

Their services are for families and corporations to help pay off clients’ mortgages faster, build wealth through smart investing, protect their wealth with estate planning, and have the life their clients and their loved ones deserve.

The company’s Financial Wellness programs are all about empowering individuals to take positive financial steps with confidence. They are proud to partner with organizations by supporting their teams through workshops, webinars, and one-on-one support.

This is a great chance to work for a company that helps clients live a better life and be confident in their finances.

Duties and Responsibilities:

• Provide Lending Operations Manager with lending administration support, including:
• Collecting the essential data required for processing lending applications and establishing communication with financial institutions to obtain pertinent loan information.
• Work with the Loans Officer to liaise with clients to confirm suitable loan structures and provide instructions to the banks.
• Check lending documents for details and changes.
• Handling the “fixed term expiry” process.
• Update and maintain loan details in the company’s CRM system. 
• Manage Asana Tasks:
• Follow the processes provided and escalate all instances falling outside the allowed process steps.
• Look for ways to increase efficiency and take ownership of various daily tasks.
• Maintain a high level of accuracy in data capture and use.
• Be proactive in protecting client data and maintaining confidentiality and privacy.\
• Abide by the Code of Professional Conduct for Financial Advice Services.
• Abide by the Code of Conduct.
• Assist with projects as directed.

• 3+ years of administrative work experience.
• Essential requirement: US accent
  
• Background in Accounting and/ or Financial Advisory / Wealth Management a plus.\
• Strong attention to detail / highly organized.
• Strong Written and Oral English + interpersonal skills to communicate effectively.
• Computer/online savvy. Ability to use a variety of online applications including: Zoom, Google Suite and Office 365 tools (including Outlook).
• Experience with Asana (for task management) a plus.
• Ability to problem solve + high ability to “Get Stuff Done”.
• Ability to follow processes.
• Ability to stay up to date with the mortgage/lending market and products.
• Ability to manage time efficiently.
• Ability to work in a goal-oriented environment and unsupervised.
• High skill level with Microsoft Word and Excel.
• Smart and Fast learner (i.e., quick “pick up”).
• Committed to growth and learning.

Salary: P60,000 – P90,000 (Monthly Package)

Shift: Monday - Friday (3:00 PM – 12:00 AM EST)

What are we looking for?

Skills Required:

• At least 2+ years of experience on a similar role
• Strong working knowledge of financial markets and investments
• Proficient in Excel (including macros and pivot tables) and Powerpoint
• Background in banking and/or financial services industry
• Strong computing skills: ability to navigate numerous data providers such as Bloomberg, Morningstar Direct, Pitchbook, Burgiss, etc.
• Excellent communication skills

Nice to have:

• CFA
• Experience using Dasseti

What will you do?

• Maintain, update, and add manager data and information in the system
• Track record and portfolio company analysis and performance benchmarking
• Assist with material preparation including due diligence memo
• Provide market analysis
• Assist with manager and reference calls
• Assist and manage internal reporting covering market information and manager updates (i.e. quarterly asset class reviews, quarterly monitoring report for public securities, weekly private investment pipeline reports, attribution reports etc.)
• Assist with external reporting covering market information and manager updates (i.e. public manager tear sheets, quarterly reporting for private managers, etc.)
• Assist with ad hoc data requests
• Work effectively with other teams throughout the organization
• Other duties as assigned

Join the awesome team and enjoy these benefits & perks:

• Medical, Dental Coverage and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Complimentary Sleeping Quarters, Coffee at no cost
• Complimentary Office Fitness and Wellness Facilities at no cost
• Regular Company Events, Work Life Balance, and Career growth opportunities
• Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA

JOIN CONNECTOS NOW!

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

Our client, an American Financial Services company with over 39 years of expertise in delivering investment, financial advisory, and wealth management services, is gearing up to grow its team. They have delivered client-centric planning and sophisticated investment advice for the past four decades and is dedicated to serving client families worldwide and providing objective advice focused on our client's best interests.

#ConnectOS #ConnectOSCareers #TeamConnectOS

Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age', race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.

Salary: P40,000 to P80,000 (Monthly Package)

Schedule: Monday – Friday (9:00 AM - 6:00 PM AEST)

What are we looking for?

Skills Required:

• With at least 1+ years of OutSystems platforms development experience
• Experience in web development - HTML, CSS, Javascript and Relational Databases
• Strong communication skills in English including verbal, written, presentation and interpersonal
• Graduate of Bachelor’s degree in Computer Science or any related courses

What will you do?

• Join the project team in delivering and maintaining web applications.
• Interact in a team/group setting to understand the User Experience (UX) goals of the digital products being built.
• Support the internal and external team in building a product that both provides a delightful user experience.
• Define or extend the data model of OutSystems applications enforcing proper referential integrity constraints.
• Develop functional components including screens, business logic, and custom UI in Out Systems.
• Understand how to match existing user interface (UI) guidelines to meet requirements within the OutSystems platform.

Join the awesome team and enjoy these benefits & perks:

• Home-based work setup
• Medical, Dental Coverage and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Complimentary Sleeping Quarters, Coffee at no cost
• Complimentary Office Fitness and Wellness Facilities at no cost
• Regular Company Events, Work Life Balance, and Career growth opportunities
• Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA

JOIN CONNECTOS NOW!

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

Our client is a Melbourne-based company that helps companies streamline contract management and slash costs by 80%, ditching email and phone for a digital platform with portals, workflows, and secure data rooms. They aim to modernize contracts from start to finish, and build digital bridges between companies and clients to boost performance. Their platform's simple process engine visualizes client journeys, assigns tasks, and tracks progress, making collaboration and fulfilling obligations a breeze.

#ConnectOS #ConnectOSCareers #TeamConnectOS

Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age’, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.

About You

Are you looking to combine your strong analytical mind, English language skills, and professional attitude with a meaningful job in the growing ESG market? Do you wonder what it would be like to work at a company where your contribution has a real and measurable impact? Do you undertake your work with high attention to detail? Are you a good team player, receptive to feedback, and open to interacting with a diverse group of people? Are you ready to go out of your comfort zone and accept new challenges?

If your answers are YES and you would love to contribute to our mission of providing more transparency to corporate behavior– then this is the perfect role for you!

Your Responsibilities

As a Junior ESG Research Analyst, you will play a crucial role in supporting RepRisk's growth and global reach by helping maintain a database for media sources, and analyzing and entering risk incidents from various media into the RepRisk ESG Risk Platform. RepRisk facilitates the identification and assessment of environmental, social and corporate governance issues which may present financial, reputational and ethical risks. It is used by investment professionals, financial institutions, supply chain managers, multinational corporations and compliance managers. The RepRisk ESG Risk Platform plays an integral role in increasing transparency and ensuring compliance with internal and international standards, thereby helping reduce risk exposure.

• Creating profiles for media sources and maintaining the source database by gathering complete and accurate information.
• Identifying and assessing risk incidents related to environmental, social and corporate governance issues
• Evaluating the incident and source according to our proprietary methodology
• Entering newly criticized companies, projects, etc. into the RepRisk® database

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Medical Biller Associate to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Roles and Responsibilities:

• Bills Medicare insurance     
•  Handles the the collection of current  / old collectibles for medicare payer   
• Verifies Medicare coverage and submit reports for billing    

Monthly Salary: PHP 21,000

• At least 6 months of Medical Biller Experience
• healthcare account Experience
• Good written and verbal English communication skills
• Tech savvy and knowledgable in use of basic office application 
• Basic accounting / business related /bookkeeping knowledge (Desired)

What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Strong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all inclusive environment where everyone thrives

Sales Support

• assist in addressing the needs and requirements of field personnel.
• Provide valuable sales support by promptly attending to customer inquiries, concerns, and complaints.

Document Preparation

• prepare necessary documents and presentations for account showroom visits, including presentation decks for B2B and General Trade accounts or prospects.
• Ensure all required items, details, and schedules for showroom visits are readily available.

Sales Documentation

• Prepare various sales documentation, including but not limited to sales reports, product performance analyses, business reviews, and other documents based on raw data.

Account Performance Monitoring

• Monitor the performance of handled accounts and provide constructive feedback to the respective account officer in charge.

Product Portfolio Awareness

• Ensure heightened awareness of the company's product portfolio in each account being managed.

Sales Records Management

• Maintain accurate records of sales and compare them with targets to assist the sales manager and account officer in monitoring the team's progress.

The  Merchandising Associate, will be responsible for assisting in the planning, selection, and management of products within specific categories to maximize sales and profitability. The role is integral in maintaining a balanced product assortment that meets customer demand and aligns with the company's goals.

Key Responsibilities:

• Category Management
•  Inventory Management
•  Market Research
•  Product Selection
•  Pricing Strategy
• Sales Analysis
•  Promotion Planning

1. Perform day-to-day accounts receivable transactions.
2. Maintain and update of the AR, including its subsidiary ledger and the Customer Master Data.
3. Schedule, process, and post customer payments in accordance with the Company’s established procedures.
4. Perform account reconciliations and analysis:

• Maintain accounts receivable customer files and records
• Monitor customer account details for non-payment, delayed payment, and other irregularities.
• Provide analysis on the significant movement of accounts receivable per Business Partner.
• Verifies validity of account discrepancies by obtaining and investigating information from sales team and customers.
• Provide top 10 list of Business Partner with high outstanding receivable balance and action plan to collect such receivables

1. Assist with the month-end closing by preparing and releasing the following monthly reports:

• Customer Receivable Aging
• Customer’s Statement of Account and/or Sales Invoice
• Collection Report
• A/R Monitoring Database
• Others (as requested by immediate supervisor)

1. Provide quarterly and monthly provision for Bad debts and trading terms accrual, respectively.
2. Ad hoc task/s as instructed by the immediate supervisor.

About the Role

As a Marketplace Content Associate, you will report directly to the Trust & Safety Associate Manager. You will perform content moderation in all areas related to Trust and Safety across all countries where Carousell operates. You will act as a generalist who will perform actions to support the content integrity of the platform, with internal and external user experience in mind. This is a full-time project-based (12 months) role based in Ortigas, Pasig, Metro Manila, Philippines.

You will:

• Perform manual moderation functions for incoming listings / users  from different sources of report.
• Ensure listings and users in our platform are compliant to our policies.
• Identify and act on suspicious or undesirable content or behavior in our platform.
• Perform moderation functions using different tools.
• Identify areas of improvement and suggest solutions to enhance User experience to keep the marketplace safe.
• Respond to tickets in relation to fraud, disputes, account enforcement, and authority requests.
• Respond to escalation from different channels in the organization

Company:

Description:

HRSS Operations Associate  - Manila

The company: Mercer

At Mercer, we make a difference in the lives of more than 110 million people every day by advancing their health, wealth, and careers. We’re in the business of creating more secure and rewarding futures for our clients and their employees — whether we’re designing affordable health plans, assuring income for retirement or aligning workers with workforce needs. Using analysis and insights as catalysts for change, we anticipate and understand the individual impact of business decisions, now and in the future.

Job Profile Summary

HR Shared Services Operations is the first tier of HR delivery for employees and managers, responding to inquiries about policies, payroll, leaves, and HR programs. A HRSS Operations Associate is a seasoned individual contributor, providing experienced, independent service support.

Job Profile Description

• Answers incoming calls and emails from MMC colleagues and third-party vendors and provides accurate answers and detailed information to their HR inquiries which will be handled within our SLA’s, using a Case Management tool supported by a Knowledgebase.
• Supports our customers by communicating in a clear, concise, and confident manner to provide an excellent customer service experience.
• Research complex issues and provides timely, accurate resolution.
• Documents all inquiries and interactions with the colleagues and other internal / third party participants; monitors colleague requests; researches and identifies required information to resolve colleague inquiries and forwards to the appropriate group for resolution as necessary.
• Shares with other team members or manager any opportunities for process improvements.
• Creates, documents and routes open cases and calls appropriately in accordance to the standard operating procedures for additional follow up or escalation.
• Liaises with other departments to ensure timely research and problem resolution.

What can you expect?

• Professional environment where your career path really matters and is supported in our global organization of 81,000 employees over 134 countries
• Constant Challenge – work in a fast-paced environment in a company with strong values
• Team Culture – collaborative group of top-notch professionals and stakeholders

What you will be rewarded with?

• A company with a strong brand and strong results to match
• Genuine work-life balance with flexible working arrangements
• Competitive salary and comprehensive benefits and programs
• Exposure to a wide range of services with an abundance of career enhancing opportunities

Work Set-up: Hybrid

Shift Schedule: Night

Company Background

The company, led by a pseudonymous curator, artist, and technologist, has fostered one of the most prominent digital art communities, amassing a following of over 1.4 million enthusiasts in the past decade. This enigmatic company operates as an experimental collective for curiosity and culture, leveraging a network of diverse subject-matter experts. As a forward-thinking, multidisciplinary Web3 native studio, the company consistently pushes the boundaries of traditional and abstract disciplines at the crossroads of provenance, imagination, and meaning. Committed to reshaping the digital art and immersive experiences landscape, the company invites passionate individuals to join the team and contribute to the ongoing evolution of digital arts and culture.

Role Overview

As a Research Analyst, you will be a critical asset to our team, focused on investigating specific topics and delivering insightful reports. We prioritize effective communication over perfect English proficiency, embracing diversity in accents as long as clarity is maintained. This role requires a commitment to thorough research, detailed reporting, and the ability to convey findings in a comprehensible manner.

Bring your A-game with a "get shit done" attitude! We're seeking team members who tackle challenges head-on, juggle tasks effortlessly, and thrive in a fast-paced environment. If you're all about results and enjoy turning plans into action with a positive vibe, we want you on board. Let's make things happen together!

Responsibilities

• Conduct in-depth research on specified topics to gather relevant information.
• Prepare comprehensive reports and presentations summarizing research findings.
• Collaborate with team members to ensure alignment and understanding of research outcomes.
• Summarize research findings in clear and concise reports.

• College-educated individual with a strong educational background.
• Proven experience in conducting thorough research on various topics.
• Strong analytical and critical thinking skills.
• Effective communication skills with an emphasis on clarity, regardless of accent.
• Ability to deliver detailed reports in a structured and comprehensible manner.
• Openness to a diverse and inclusive working environment.
• Adaptability and willingness to learn.
• Prior knowledge on web3 or crypto is a plus.

• Fully-remote work
• Flexible work hours with 2-3 hours EST overlap
• Competitive market rate
• Offers support for anyone eager to make the move to the US/Canada.

Responsibilities (how we will measure success)

The Associate Compliance Consultant will be a junior member of the team and will successfully support consultants on a portfolio of Firms by providing compliance advice, including a variety of core compliance areas and technical AML assistance, aiming to ensure positive client feedback.

Part of a growing team and business, this is a multi-faceted role, created in response to client requests for dedicated support combining:

Ongoing compliance assistance, in the form of regular monitoring and attending advisory meetings; and

Supporting a team of senior consultants with the aim of developing into a consulting role.

Tasks (what does the role do on a day-to-day basis)

• Responsive regulatory advice and solutions;
• Supporting varied engagements such as: KYC refresh projects, AML Risk Assessments and Internal Capital and Risk Assessments (ICARA);
• Updating clients on regulatory changes and how it impacts their business;
• Drafting and updating relevant policies, procedures and internal working documentation for clients;
• Working with senior consultants and clients to devise their risk-based monitoring programmes or thematic risk assessments;
• Supporting regular compliance monitoring or review visits  with clients, and subsequently writing up working papers and reports;
• Involvement in designing and running training courses;
• Involvement in reviewing upcoming regulatory requirements and drafting thought leadership publications;
• Supporting senior consultants and clients  in completion and reviews of RegData filing and financial reporting;
• Building / developing client relationships.

Wrist Service Center is looking for a Business Process Associate who will support the Operations team in performing uploading, code cracking, cost pricing, quotations, and order confirmation and execute transactions accurately to keep the business running smoothly.

What you'll be doing:

• Perform tasks related to one of the 5 main operations:
  • Uploading,
  • Code Cracking
  • Cost pricing
  • Quote submissions
  • Order Confirmation.
• Execute transactions accurately in accordance with the service level agreement (SLA).
• Achieve or exceed daily targets for efficiency with timeliness and accuracy.
• Carry out tasks in line with agreed-upon standard operating procedures (SOP) and process variations.
• Respond to emails and calls in a timely manner and with a thorough comprehension of the requestor’s requirements.
• Provide assistance to other teams when required

What we're looking for:

• This position is open for Fresh Graduates
• A Bachelor's degree in any field
• Graduates of Business, Supply Chain Management, or equivalent are preferred but not required
• Strong analytical background and highly detailed.
• Self-starter who is proactive and thrives in circumstances with high levels of autonomy.
• Outstanding communication and customer service abilities

Location: Times Plaza Building, U.N. Avenue corner Taft Avenue, Manila

Work Set-up: On-site, Shifting schedules

About the job

Reporting to the Sales Team Leader, this Associate role's main responsibility is to ensure an enjoyable, convenient and successful shopping and buying experience that leads to increased sales and sustained long-term profitability. He/she also ensures satisfied customers, develop and execute sales steering and selling the IKEA way.

Your assignment

• You actively approach customers who you see require additional help. You identify their needs by asking the right questions and advise them on the best solutions for their homes in order to exceed their expectations;
• You ensure the shop is in excellent shape as new and fully and efficiently stocked with the four merchandising basics in place at all times and that the IKEA product range is presented in ways that inspire and satisfy customers;
• You understand how to use the different IKEA sales and communication channels and know-how for the different customers you meet;
• You keep your area of responsibility clean, tidy, priced and fully stocked, and ensure that the IKEA basic merchandising standards are in place at all times to give customers a positive shopping experience;
• You convey passion about IKEA products and actively learn about their features and benefits, and you share this knowledge with customers and colleagues.

OPEN FOR FILIPINO CITIZENS CURRENTLY RESIDING IN THE PHILIPPINES

Position : Customer Experience Associate

Work Hours : Monday to Friday, 9AM to 5PM Eastern time | 10PM to 6AM Philippine time

Pay Range : USD 900 - 1,100/month

About the role:

In this role, you will assist the Senior Director of Customer Experience with all customer support related needs- working in both a strategic and task-oriented capacity. This person must be passionate about people, extremely organized, and has the flexibility to adapt to changing priorities.

What you’ll do

• Provide “real-time” chat, phone, and email support
• Ability to update client status to completion in our CRM system
• Report on client activity and trends
• Drive positive customer outcomes through saved revenue and churn mitigation
• Ability to identify, track and measure positive customer outcomes 
• Ability to manage the expectations and questions of our clients
• Prioritize, multi-task, and handle a continuously evolving environment
• Research and resolve each client interaction to their utmost satisfaction
• Complete other duties as assigned

Who you are:

• Ability to handle a high volume of customer inquiries on a daily basis (including, email, live chat, phone support, etc.)
• Excels in self-direction, self-pacing, and working independently
• Keep a cool head, a “nothing is beneath me attitude” and be able to reprioritize on the fly
• Previous experience in customer support in a fast-paced environment preferred
• Strong attention to detail with exceptional organizational and follow-up skills 

A LITTLE BIT ABOUT Boldr

• Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.
• We are a global team, united by our desire to connect diverse people with common values for boldr impact. 
• We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.

LET’S START WITH OUR VALUES

• Meaningful connections start with AUTHENTICITY
• We do our best work by being CURIOUS
• We grow by remaining DYNAMIC
• Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE 
• At the heart of great partnerships we’ll always find EMPATHY

WHAT IS YOUR ROLE

As an AP Associate, you are responsible for carrying out various day-to-day accounting activities and performing various reconciliations and tasks in support of the financial close process.

WHAT YOU’LL DO

• Process accounts payable using Tipalti and NetSuite by obtaining approvals and making sure vendor invoices are in the accounting system by their appropriate GL codes. Tipalti accounts payable volume is currently 700 invoices per month and is likely to increase over time. The expectation is to be able to process 80-100 invoices daily, and ensure the inbox has zero or less than 10 invoices at close of business.
• Making sure all vendor bills received in our AP inbox payments are uploaded correctly in Tipalti with all necessary attachments.
• Assist AP Manager with weekly AP aging payment reporting.
• Assists in the payment process in a timely manner (Net 30 business days from invoice date “or” Due upon Receipt only for those one-off sensitive vendors).
• Assist with AP month-end close.
• Assists AP Manager with processing Amex and employee reimbursement reports.
• Answer questions Brooklinen team members (internal) have regarding invoice and payment follow-ups, as requested.
• All other duties as assigned by the Accounts Payable Manager.

WHAT WE’LL LIKE ABOUT YOU

YOU ARE…

• Curious, dynamic, and authentic, just like us! #beboldr.
• Passionate about sales and building strong client relationships.
• Self-driven, analytical, and a problem solver.
• A natural negotiator - persuasive but empathetic.
• Able to multitask, prioritize, and project management.
• Adaptable to change and attentive to detail.

YOU HAVE…

• BS in Accounting preferred.
• 1-3 years of accounting experience in an accounting environment.
• The ability to process up to 100 invoices per day.
• NetSuite or other ERP accounting software like Tipalti Knowledge is preferred.
• Strong analytical skills with attention to detail.
• Advanced Excel skills (VLOOKUP and Pivot).
• Well-organized and flexible, able to multi-task with tight deadlines.
• Possess excellent communication and interpersonal skills.
• Able to work under close supervision.
• Able to adapt easily.
• Meet deadlines and respect other's deadlines.

• Private Health Insurance
• Paid Time Off
• Work From Home
• Training & Development
• Mental Health Program
• Philhealth Coverage
• Philhealth Coverage

WHAT YOU’LL LIKE ABOUT US

● Great company culture! Our diverse backgrounds, commitment, and passion are the things that make us great.

● We geek out on new ideas, proposals, and anything that will positively impact our clients, and of course, you!

● We’ve got training sessions in-store to help you level up your skill set.

● With you on Boldr’s side, we’ll tackle social responsibility initiatives together.

● We have rest and relaxation benefits.

Company:

Description:

HRSS Operations Associate 

The company: Mercer

At Mercer, we make a difference in the lives of more than 110 million people every day by advancing their health, wealth, and careers. We’re in the business of creating more secure and rewarding futures for our clients and their employees — whether we’re designing affordable health plans, assuring income for retirement or aligning workers with workforce needs. Using analysis and insights as catalysts for change, we anticipate and understand the individual impact of business decisions, now and in the future.

Job Profile Summary

HR Shared Services Operations is the first tier of HR delivery for employees and managers, responding to inquiries about policies, payroll, leaves, and HR programs. A HRSS Operations Associate is a seasoned individual contributor, providing experienced, independent service support.

Job Profile Description

• Answers incoming calls and emails from MMC colleagues and third-party vendors and provides accurate answers and detailed information to their HR inquiries which will be handled within our SLA’s, using a Case Management tool supported by a Knowledgebase.
• Supports our customers by communicating in a clear, concise, and confident manner to provide an excellent customer service experience.
• Research complex issues and provides timely, accurate resolution.
• Documents all inquiries and interactions with the colleagues and other internal / third party participants; monitors colleague requests; researches and identifies required information to resolve colleague inquiries and forwards to the appropriate group for resolution as necessary.
• Shares with other team members or manager any opportunities for process improvements.
• Creates, documents and routes open cases and calls appropriately in accordance to the standard operating procedures for additional follow up or escalation.
• Liaises with other departments to ensure timely research and problem resolution.

What can you expect?

• Professional environment where your career path really matters and is supported in our global organization of 81,000 employees over 134 countries
• Constant Challenge – work in a fast-paced environment in a company with strong values
• Team Culture – collaborative group of top-notch professionals and stakeholders

What you will be rewarded with?

• A company with a strong brand and strong results to match
• Genuine work-life balance with flexible working arrangements
• Competitive salary and comprehensive benefits and programs
• Exposure to a wide range of services with an abundance of career enhancing opportunities

A SNAPSHOT OF YOUR ROLE

• Product Quoting experience in IT related Industry
• Knowledge of ConnectWise suite is a PLUS
• Generate quotes from inbound requests
• Dispatch/ Manage inbound ticket dashboards
• Contact partners to review licensing options
• Follow- up on quotes to close business
• Use of Salesforce is a PLUS
• Excellent organizational skill
• Familiarity with office management procedures and basic accounting principles Excellent knowledge of MS Office, database software (Excel), spreadsheets with intermediate formula
• Runs and analyzes reports and ensues that all reports are accurate and reliable
• Assumes and performs other duties and responsibilities not specifically outlined here in
• Ability to prioritize workload, meet deadlines and perform multiple tasks with attention to detail

A BIT ABOUT YOU

• Bachelor’s Degree preferred
• 2-3 years working experience in the related field in a BPO setting
• Can work successfully in an ambiguous, fast paced, growing, deadline-driven environment
• Accuracy and attention to detail
• Interpersonal skills
• Teamworking skills
• Results driven
• Highly organized
• Focus on great internal and external customer service
• Ability to manage multiple projects in multiple functional areas simultaneously
• Flexibility and adaptability to adjust to changing project needs in evolving situations
• Independently exercise excellent judgment, discretion and sound reasoning in making important decisions
• Strong level of proficiency in the Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Excellent professional communication skills required, both verbal and written
• Must be able to interface with Board members and Partners and consistently exude a pleasant, polished, and professional image
• Proficiency in managing multiple projects effectively, with a high degree of accuracy and in a timely manner
• Ability to switch gears and frequently reprioritize while keeping a calm and controlled demeanor
• Must demonstrate excellent interpersonal skills and a strong customer service acumen
• Must be proactive in anticipating executives’ needs and must consistently demonstrate a strong sense of urgency
• Required to interact effectively and efficiently with all levels of employees

Join the A-Team and experience the A-Life!

LOOKING FOR FILIPINO CANDIDATES CURRENTLY RESIDING IN THE PHILIPPINES!

Position: Virtual Assistant (Marketing Associate)

Work Hours: US EST business hours (8 am - 3:30 pm EST, Monday - Friday); some flexibility here

Pay Range: 1,200 USD per month

Type of Contract: Independent Contractor

Duties and Responsibilities:

Examples of recurring tasks include: 

• Adding prospects to lists in LinkedIn Sales Navigator
• Setting up LinkedIn outreach campaigns in the LinkedIn tool
• Track down information about inbound leads in our marketing database
• Join meetings, take notes, and create follow-up tasks
• Monitor social media, respond to comments, and identify trends to improve social strategy
• Handle admin/life tasks that are time-sensitive (travel, sending flowers, etc.)

Examples of project-based tasks include: 

• Set up a content management system for social media content
• Design (or manage the designer who creates) social media content 
• Set up interviews for the book I’m writing, and capture/organize the notes from those interviews
• Identify ways to automate marketing/sales workflows so marketing is on autopilot

Here’s my basic philosophy when it comes to how to work with a marketing assistant: 

• Get clear upfront on what we’re trying to achieve and what’s expected.
• Create a simple system for managing all the tasks so nothing slips between the cracks.
• You run with the assigned tasks and projects, and I’ll stay out of your way.
• You check in periodically (daily for some things, weekly for others) to make sure things are on track and your questions/issues are getting addressed.
• We succeed together!! 

• 2+ Years of experience working remotely as a Marketing Assistant (or similar role) for a business owner or CEO who lives in the USA
• Proficient English speaker (comfortable talking, writing, and reading) 
• Have experience with these business and marketing tools: Teams, Airtable (or a similar database or CRM like Excel or Monday), LinkedIn, Canva, Kajabi (or a similar course tool) 
• Be self-starting, and diligent in completing tasks thoroughly w/o me having to worry about them.
• Be resourceful and scrappy, with good internet research skills (e.g., tracking down contacts on LinkedIn, tracking down content on Google, etc.)
• Be experienced with writing compelling marketing copy
• Be experienced with basic design tasks (e.g., social media posts)
• Be familiar with AI and automation tools and how to apply them to market better and more efficiently
• Keep an eye on marketing metrics and trends, and proactively make improvements to overall marketing strategies (e.g., find efficiencies, identify better ways to market, etc.)

Data Management Associates are responsible for supporting the Data Management workstream within the AGS Implementation process for MSP or Procurement Solutions projects. The Data Management Associate is responsible for collecting and tracking incumbent worker data from a variety of sources, analyzing data gaps, validating data and transforming data for upload. The Data Management Associate will be responsible for discovering and resolving gaps in data to prepare the information for loading into a VMS. The Data Management Associate will attend all internal and external project calls, and report workstream status. The Data Management Associate will build the necessary relationships between outside vendors, clients and internal project teams to complete project tasks on deadline and with quality. Data Management Associates will partner with Data Management Analysts to quality check/audit data loads as part of their training. Data Management Associates are also expected to work on various projects including audits, rate card / worker modifications and other general team projects. Data Management Associates are expected to support multiple projects simultaneously. 

Key Responsibilities:

• Work within a team to collect, organize and validate data using a proprietary AGS data collection tool
• Follow up on outstanding data from outside vendors
• Analyze data for gaps and/or errors in large data sets, work to resolve data issues
• Prepare load templates for upload into Vendor Management Systems (VMS)
• Attend and be an active participant in all assigned project meetings, communicate status of projects on weekly client-facing status calls
• Prepare summaries of data collection status for team updates
• Follow established project schedule and adhere to deadlines, escalate as necessary if deadlines will be missed
• Perform peer quality audits on worker and rate uploads
• Provide support on other various Data Management project initiatives
• Data Management associates will be assigned to multiple projects simultaneously, and must have the ability to multi-task and organize large data sets from multiple sources
• Ability to work in a fast-paced environment, spanning multiple time zones
• Ensure standards are applied to programs and exceptions are documented
• Responsible for data quality and implementing processes which drive efficiency and support data governance

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Payroll Associate to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Function:

• Checking timesheets for accuracy
• Entering data into databases and spreadsheets
• Processing paper checks for distribution
• Acquiring all necessary signatures to distribute payroll
• Processing salary, incentives and bonus computations
• Making adjustments in pay for raises, bonuses, incentives and commission

• Must have good English written and verbal communication skills
• Detail-oriented
• At least 6 months of experience doing payroll
• Background in BPO / Call Center is a plus

What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Strong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all inclusive environment where everyone thrives