The Team

Global Client Resolution works with issuers, acquirers, processors, merchants, fintechs and Visa Internal worldwide to develop and deliver support for all Visa related transactions, information and operations. This includes day-to-day operations and product support, back-office support and customer performance reporting using Visa tools.

The Role

This is a junior level professional role with progressive responsibility as experience grows. This role serves as a functional/technical chat and call specialist for the Global Client Resolution Team and will be working independently with guidance provided in complex and unconventional situations.

Responsibilities

This role administers the chat and call facility to handle client inquiry related to their day-to-day operation related to Visa.

• Chat and call specialist to handle all client inquiries related to their day-to-day operation concerning Visa.

• Manage activities and requests for support and information in Microsoft Dynamics.

• Provide chat and call support with adherence to best practice and support to business KPIs.

• Ability to understand and troubleshoot problems and clearly identify complexity for proper and timely escalation.

• Provide global support during US/LAC/EU/AP/CEMEA business hours as needed.

• Perform work with a high degree of excellence and accuracy, maintaining and fulfilling service level objectives with best practice and process applied.

• Identify key process improvement and opportunities based on inquiry trends and any operational pain-points and improve service delivery.

• Build and enhance positive working relationships with internal and external stakeholders.

Tools Used

• IWS – Genesys

• MS Office (SharePoint, MS Teams, Office)

• Microsoft Dynamics

• Sharepoint

• Visa Online and other internal tools

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office two days a week, Tuesdays and Wednesdays with a general guidepost of being in the office 50% of the time based on business needs.

A SNAPSHOT OF YOUR ROLE

• Product Quoting experience in IT related Industry
• Knowledge of ConnectWise suite is a PLUS
• Generate quotes from inbound requests
• Dispatch/ Manage inbound ticket dashboards
• Contact partners to review licensing options
• Follow- up on quotes to close business
• Use of Salesforce is a PLUS
• Excellent organizational skill
• Familiarity with office management procedures and basic accounting principles Excellent knowledge of MS Office, database software (Excel), spreadsheets with intermediate formula
• Runs and analyzes reports and ensues that all reports are accurate and reliable
• Assumes and performs other duties and responsibilities not specifically outlined here in
• Ability to prioritize workload, meet deadlines and perform multiple tasks with attention to detail

A BIT ABOUT YOU

• Bachelor’s Degree preferred
• 2-3 years working experience in the related field in a BPO setting
• Can work successfully in an ambiguous, fast paced, growing, deadline-driven environment
• Accuracy and attention to detail
• Interpersonal skills
• Teamworking skills
• Results driven
• Highly organized
• Focus on great internal and external customer service
• Ability to manage multiple projects in multiple functional areas simultaneously
• Flexibility and adaptability to adjust to changing project needs in evolving situations
• Independently exercise excellent judgment, discretion and sound reasoning in making important decisions
• Strong level of proficiency in the Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Excellent professional communication skills required, both verbal and written
• Must be able to interface with Board members and Partners and consistently exude a pleasant, polished, and professional image
• Proficiency in managing multiple projects effectively, with a high degree of accuracy and in a timely manner
• Ability to switch gears and frequently reprioritize while keeping a calm and controlled demeanor
• Must demonstrate excellent interpersonal skills and a strong customer service acumen
• Must be proactive in anticipating executives’ needs and must consistently demonstrate a strong sense of urgency
• Required to interact effectively and efficiently with all levels of employees

Join the A-Team and experience the A-Life!

LOOKING FOR FILIPINO CANDIDATES CURRENTLY RESIDING IN THE PHILIPPINES!

Position: Virtual Assistant (Marketing Associate)

Work Hours: US EST business hours (8 am - 3:30 pm EST, Monday - Friday); some flexibility here

Pay Range: 1,200 USD per month

Type of Contract: Independent Contractor

Duties and Responsibilities:

Examples of recurring tasks include: 

• Adding prospects to lists in LinkedIn Sales Navigator
• Setting up LinkedIn outreach campaigns in the LinkedIn tool
• Track down information about inbound leads in our marketing database
• Join meetings, take notes, and create follow-up tasks
• Monitor social media, respond to comments, and identify trends to improve social strategy
• Handle admin/life tasks that are time-sensitive (travel, sending flowers, etc.)

Examples of project-based tasks include: 

• Set up a content management system for social media content
• Design (or manage the designer who creates) social media content 
• Set up interviews for the book I’m writing, and capture/organize the notes from those interviews
• Identify ways to automate marketing/sales workflows so marketing is on autopilot

Here’s my basic philosophy when it comes to how to work with a marketing assistant: 

• Get clear upfront on what we’re trying to achieve and what’s expected.
• Create a simple system for managing all the tasks so nothing slips between the cracks.
• You run with the assigned tasks and projects, and I’ll stay out of your way.
• You check in periodically (daily for some things, weekly for others) to make sure things are on track and your questions/issues are getting addressed.
• We succeed together!! 

• 2+ Years of experience working remotely as a Marketing Assistant (or similar role) for a business owner or CEO who lives in the USA
• Proficient English speaker (comfortable talking, writing, and reading) 
• Have experience with these business and marketing tools: Teams, Airtable (or a similar database or CRM like Excel or Monday), LinkedIn, Canva, Kajabi (or a similar course tool) 
• Be self-starting, and diligent in completing tasks thoroughly w/o me having to worry about them.
• Be resourceful and scrappy, with good internet research skills (e.g., tracking down contacts on LinkedIn, tracking down content on Google, etc.)
• Be experienced with writing compelling marketing copy
• Be experienced with basic design tasks (e.g., social media posts)
• Be familiar with AI and automation tools and how to apply them to market better and more efficiently
• Keep an eye on marketing metrics and trends, and proactively make improvements to overall marketing strategies (e.g., find efficiencies, identify better ways to market, etc.)

About the job

Reporting to the Sales Team Leader, this Associate role's main responsibility is to ensure an enjoyable, convenient and successful shopping and buying experience that leads to increased sales and sustained long-term profitability. He/she also ensures satisfied customers, develop and execute sales steering and selling the IKEA way.

Your assignment

• You actively approach customers who you see require additional help. You identify their needs by asking the right questions and advise them on the best solutions for their homes in order to exceed their expectations;
• You ensure the shop is in excellent shape as new and fully and efficiently stocked with the four merchandising basics in place at all times and that the IKEA product range is presented in ways that inspire and satisfy customers;
• You understand how to use the different IKEA sales and communication channels and know-how for the different customers you meet;
• You keep your area of responsibility clean, tidy, priced and fully stocked, and ensure that the IKEA basic merchandising standards are in place at all times to give customers a positive shopping experience;
• You convey passion about IKEA products and actively learn about their features and benefits, and you share this knowledge with customers and colleagues.

Provide support in the initiatives and projects of the Learning & Development (L&D) team, specifically on: (1) Delivery of Learning Programs; (2) Management of Governance Trainings; (3) Data Management; (4) Management of L&D Microsite; (5) L&D Communication Plan and Materials (6) Enablement Support for Change Management programs (7) Learning Management System preparations and back-end support, and (8) L&D Learning Modules (blended learning). This may entail the design, organization, and facilitation of training programs and the collection, organization, updating, monitoring, and visual presentation of data which will bring forth insights into effective Learning and Development initiatives.

Position Type :

Type Of Hire :

Education Desired :

• Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

What you will be doing

• Serves as the primary contact for customer issues via email and inbound telephonic support in Spanish and English
• Troubleshoots customer problems, identifies the root cause of the problem and uses tools and resources appropriately to determine a resolution
• Meets standards of job, such as quality standards, adherence to schedule and average handle time
• May provide guidance and/or mentoring to less experienced associates
• Other related duties assigned as needed

What you bring

• 1 year or more experience working in a Spanish Campaign in a Call Center
• Excellent customer service skills that build high levels of customer satisfaction
• Excellent verbal and written communications skills in both English and French REQUIRED
• Computer navigation and operations skills
• Ability to work both independently, as well as in a team environment
• Willingness to learn and to be open to feedback

Added bonus if you have

• Banking related industry experience
• Demonstrated success in a dynamic environment; ability to adapt to rapid change

What we offer you

• A fantastic range of benefits including medical, dental, vision, and paid vacation
• Great workspace with dedicated and motivated colleagues
• A broad range of professional education and personal development possibilities – FIS is your final career step!
• A variety of career development tools, resources and opportunities

A work environment built on collaboration, flexibility and respect

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Data Management Associates are responsible for supporting the Data Management workstream within the AGS Implementation process for MSP or Procurement Solutions projects. The Data Management Associate is responsible for collecting and tracking incumbent worker data from a variety of sources, analyzing data gaps, validating data and transforming data for upload. The Data Management Associate will be responsible for discovering and resolving gaps in data to prepare the information for loading into a VMS. The Data Management Associate will attend all internal and external project calls, and report workstream status. The Data Management Associate will build the necessary relationships between outside vendors, clients and internal project teams to complete project tasks on deadline and with quality. Data Management Associates will partner with Data Management Analysts to quality check/audit data loads as part of their training. Data Management Associates are also expected to work on various projects including audits, rate card / worker modifications and other general team projects. Data Management Associates are expected to support multiple projects simultaneously. 

Key Responsibilities:

• Work within a team to collect, organize and validate data using a proprietary AGS data collection tool
• Follow up on outstanding data from outside vendors
• Analyze data for gaps and/or errors in large data sets, work to resolve data issues
• Prepare load templates for upload into Vendor Management Systems (VMS)
• Attend and be an active participant in all assigned project meetings, communicate status of projects on weekly client-facing status calls
• Prepare summaries of data collection status for team updates
• Follow established project schedule and adhere to deadlines, escalate as necessary if deadlines will be missed
• Perform peer quality audits on worker and rate uploads
• Provide support on other various Data Management project initiatives
• Data Management associates will be assigned to multiple projects simultaneously, and must have the ability to multi-task and organize large data sets from multiple sources
• Ability to work in a fast-paced environment, spanning multiple time zones
• Ensure standards are applied to programs and exceptions are documented
• Responsible for data quality and implementing processes which drive efficiency and support data governance

ABOUT US 

BSA Solutions provides talent outsourcing services to small and medium-sized businesses. We offer global businesses access to highly skilled professionals from the Philippines and Malaysia, enabling businesses to build their offshore dream teams. Our vision is to be the place where bright minds meet to build a community of successful companies. We help talents chart their professional careers and allow our clients to focus on strategic and high-level tasks while we care for their talent management needs. We pride ourselves on delivering exceptional results through our personalised services and our in-depth knowledge of the markets we serve.  

HEADLINE 

Are you looking for an exciting opportunity to grow your career in a stimulating and rewarding environment? We are seeking a highly motivated ACCOUNT RECEIVABLES ASSOCIATE to join our team. 

This is a full-time role, Monday to Friday, Dayshift. 

Office-based position in central Cebu City. 

• Grab the opportunity you need to do your best work, working in a dynamic and supportive environment. 
• Be part of a culture of equity, diversity, and inclusion, where you can showcase your unique talents and expertise to create successful outcomes for our clients. 
• Grow and develop your career with us through our professional development programs. 
• Join us and connect and collaborate with bright minds, building a community of successful companies. 
• Competitive Salary Package + Generous Benefits. 

ABOUT THE ROLE 

As an ACCOUNT RECEIVABLES ASSOCIATE, you will be responsible for proactively assisting in managing the account receivables process, ensuring accurate and timely processing, and maintaining positive relationships with clients. This includes managing debtors, invoicing, account management and reconciliations, and providing necessary information to support collections.  

RESPONSIBILITIES 

• Process sales invoices and support the sales team 
• Perform credit checks on new clients 
• Performing internal reporting of outstanding debts and days of outstanding for management on a weekly basis and when requested 
• Process credit notes and refunds, raising provisions for bad or doubtful debts and manage the approval and write-off process 
• Running and reviewing regular debtor reports and following up with debtors to maintain good cash flow. 
• Downloading daily bank statements, collating remittances, applying all receipts, and reconciling receivables ledger monthly. 
• Performing collection activities aligned with business rules 
• Performing account reconciliations and resolving any irregularities or inquiries on a regular basis 
• Performing daily transactions, including verifying, classifying, posting journal entries, and recording accounts receivables' data 
• Raising provisions for bad or doubtful debts and managing the approval and write-off process 
• Ensuring prompt responses to internal and external customer queries 
• Register debtors on the government website 
• Driving continuous improvement across Accounts Receivable processes 
• Assisting with audit requests as needed 

To be considered for this role, you should possess the following qualifications: 

• Bachelor's degree in Accounting, Finance, Business Administration or a related field. 
• At least 3 years relevant experience in Account Receivables is necessary. 
• Strong understanding of finance systems and processes, including basic accounting principles and fair credit practices 
• Experience working with Australian or US companies is preferred. 
• Strong data entry skills, highly organised with strong attention to detail and accuracy. 
• Strong problem-solving and analytical abilities. 
• Excellent verbal and written English communication skills and interpersonal skills. 
• Ability to adapt to changing priorities, meet deadlines and work effectively in a team. 
• Proficient in using cloud accounting and ERP software systems such as Quickbooks and Xero  
• Proficient in MS Office, particularly Excel. 

BSA SOLUTIONS INC. OFFERS:

• Clear career progression and leadership opportunities based on merits.
• Amazing, close-knit, and collaborative team.
• A comprehensive financial rewards and benefits that exceed market standards and the requirements of the Philippines Labor Law.
• A comprehensive HMO benefits package for you and one dependent from the start date, including medical coverage with a private room, life, accident, and disability insurance.
• Regular progress checks and continuous coaching and mentoring to help you map out your development plan.
• A broad selection of exciting and engaging social events to embrace as a vibrant BSA Community.
• Psychologically safe environment for you to develop your skills and talent consistent with BSA values; and
• Frequent webcasts and discussion forums by senior leaders to obtain feedback and ideas, and genuinely interested in hearing what you have to say.

We are an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, origin, or any of the characteristics protected by applicable law.

• Escape the ordinary and start your career journey with us.
• Embark on a fulfilling and engaging career with BSA Solutions Inc.
• Earn from 15K to 18K + generous benefits + personalized learning and development.

This is a full-time, permanent and office-based role in Cebu City.

About BSA Solutions

We are a talent outsourcing company with offices in the Philippines and Malaysia. We guide, inspire and empower young talents to be the heroes that drive business growth. We are more than just a workplace. We are a family. We create a work environment that's satisfying, one that you'll look forward to coming to every day. A place where the best and brightest minds meet to build a community of successful companies.

About the Role

We are seeking a skilled IT Assistant to join our team!

Responsibilities

• Handles ticket support for all IT requests.
• Technical support for computer hardware, software, and specialized mainframe technology or operates a multi- platform.
• Administer user accounts, sets up and configures desktop computers,and accounts assigning security level.
• Installs software and tests programs within guidelines.
• Troubleshoots, diagnoses problems, implements corrective action and escalates to other technical resources when needed.
• Maintains, updates systems, databases and other web tools as assigned by the IT Manager.

• Bachelor's Degree in IT, Computer Science or related course and experience
• Knowledgeable in Computer and Technology support
• Good communication skills
• Experience IT/Network Administrator or similar
• Resourcefulness and problem-solving aptitude
• Strong work ethic – must be self-motivated and able to take the initiative to get the job done
• Good communication and interpersonal skills
• Great attention to detail
• Excellent organizational and coordination abilities

BSA SOLUTIONS INC. OFFERS:

• Clear career progression and leadership opportunities based on merits.
• Amazing, close-knit, and collaborative team.
• A comprehensive financial rewards and benefits that exceed market standards and the requirements of the Philippines Labor Law.
• A comprehensive HMO benefits package for you and one dependent from the start date, including medical coverage with a private room, life, accident, and disability insurance.
• Regular progress checks and continuous coaching and mentoring to help you map out your development plan.
• A broad selection of exciting and engaging social events to embrace as a vibrant BSA Community.
• Psychologically safe environment for you to develop your skills and talent consistent with BSA values; and
• Frequent webcasts and discussion forums by senior leaders to obtain feedback and ideas, and genuinely interested in hearing what you have to say.

We are an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, origin, or any of the characteristics protected by applicable law.

Hi! We’re Smartsourcing and we're looking for a Sales Admin Associate who can work with us full-time and on-site!

Where?

Be a part of the Smartsourcing crew

• Taking responsibility: You will handle customer enquiries in writing and by telephone in English. You will support customers with their extensive requests concerning various digital topics such as vehicle applications and the like.
• Think comprehensively: In case of challenges with booked services in the vehicle you are the first point of contact and present possible solutions to the customer in 1st or 2nd level support.
• Implement reliably: Forwarding technical issues to the appropriate departments is just a part of your responsibilities aside from communicating with specialist centers. You will also educate our customers on the existing digital product portfolio.

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Payroll Associate to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Function:

• Checking timesheets for accuracy
• Entering data into databases and spreadsheets
• Processing paper checks for distribution
• Acquiring all necessary signatures to distribute payroll
• Processing salary, incentives and bonus computations
• Making adjustments in pay for raises, bonuses, incentives and commission

• Must have good English written and verbal communication skills
• Detail-oriented
• At least 6 months of experience doing payroll
• Background in BPO / Call Center is a plus

What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Strong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all inclusive environment where everyone thrives

YOUR MISSION

• Accountable for ensuring individual performance consistently achieves or exceeds sales, KPIs and profitability goals through the effective servicing of customers
• Guarantee consistently high standards of customer experience within the Store in accordance with PUMA’s Cornerstones and service standards
• Responsible for attending, participating in and demonstrating proficiency in all training programs, both Domestic and Global, and achieving required results within Store
• Analyze customer profiles, identify buying trends, and competitive information to impact and drive business
• Attend and participate in Loss Prevention education, training and awareness programs
• Responsible for Loss Prevention compliance within store
• Prepare store and participate in Physical Inventory counts as directed by Store Manager
• Communicate merchandise opportunities to Store Manager
•  Participate in all Marketing opportunities and events as required by Store Manager
• Participate in new store openings and/or store closings; travel may be required
•  Attend all offsite training and position related meetings as required by Store Manager; travel may be required
• Responsible for execution and processing of both incoming and outgoing merchandise
•  Accountable for ensuring execution and maintenance of all Visual Directives as well as guaranteeing the visual presentation of the Store always meets or exceeds PUMA standards
• Maintain physical condition of Store according to relevant guidelines and communicate maintenance needs to Store Manager in a timely manner 
• Required to comply with all operational core competencies and key accountabilities
•  Abide by all requirements necessary to maintain a safe and compliant working environment; required to report all instances when this is not achieved
•  Required to work non-traditional hours; weekends, evenings, holidays; overtime may be required in this position

YOUR TALENT

• 2 to 3 of experience in a focused, customer service oriented retail environment (apparel/footwear) with a results-driven track record
• Proven ability to exceed sales while meeting payroll goals, demonstrated ability to identify, hire, train, develop and retain top talent Associates as well as teams, ability to reason through complex issues, demonstrates effective communication, ability to present information to large groups
• Strong interpersonal, communication and motivational skills

We are looking for graduate of BS Accountancy with 1-to-2-year experience to join our accounting department.

The successful candidate will be responsible to all Accounts Payable transactions. This role will be responsible for preparing, reviewing, and ensuring that payments and expenditures are monitored and processed in an efficient, effective, and accurate manner.

Our ideal candidate has in-depth knowledge of bookkeeping, tax payments and BIR compliances. You should also be able to monitor daily transactions and recommend ways we can improve our payment processes and procedures.

Job Purpose: To provide administrative and financial support to the Accounting Supervisor.

Key Duties & Responsibilities

·       Take responsibility for the day-to-day processing of all purchases, ensuring that invoices are checked, and prices are correct and that any discrepancies are investigated and dealt with appropriately

·       Ensure that invoices are authorized for payment by relevant department managers and matched to purchase orders where applicable

·       Ensure that invoices are recorded and entered in the system using appropriate account codes and that payments are posted on the system appropriately.

·       Set up new supplier accounts and amend existing supplier details as necessary

·       As required, assist in tax computation, filing and payment

·       As required, assist in journal transaction entries

·       As required, assist with account reconciliations as well as identifying and correcting accounting errors

·       Any other duties as reasonably directed by the direct supervisor or other member of the management team

·       Bachelor Degree in accounting.

·       Previous experience in a similar role

·       Advanced MS Excel knowledge (familiarity with formulas, VLOOKUPs and pivot tables) and QuickBooks accounting software.

·       Meticulous eye for detail and exceptional planning and organizational skills

·       Ability to take initiative and a practical approach to problem solving.

·       Positive and flexible approach to work Responsibilities

·       Analyze transactions and prepare reports

·       Tax compliance knowledge related to AP payments such as but not limited to invoicing requirements, VAT input, creditable withholding tax, fringe benefit tax, and final tax.

·       Excellent analytical skills with an attention to detail

·       Integrity, with an ability to handle confidential information

• Paid Time Off
• Private Health Insurance

About the Role

Job Title: Operations Manager

Reports to Chief Operations Officer

Work Schedule: Shifting Schedule

This role manages operational efficiency and assures the daily operations of the store ensuring that it runs smoothly and efficiently.

• Responsible for generating and analyzing daily sales reports, OPEX, P&L, and Inventory Management.
• Coordinate marketing strategies by using/ analyzing the latest trends to achieve targets based on the branch performance.
• Acquire good leadership skills to handle all concerns from subordinates to customers and provide necessary trainings needed by the frontliners.
• Handles internal and external stakeholders to ensure profitability of assigned brands and mitigating operational expenses.
• Supervise specific brand operations assigned by the Operations Head.
• Responsible for financial reports and competition analysis based on targets set by finance.
• Preparation and provide daily, weekly, monthly and annual reports on a timely manner.
• Understand sales opportunities of company-owned and franchise stores.
• Coordinating with the different departments regarding different concerns in the operations.
• Acquire best practices for training, seminars, and other related trends for the operational improvement of our company-owned and franchise stores.
• Proactively communicating any comments, concerns, and suggestions.
• Process improvement and process management.
• Propose, plan, and implement strategies that would complement new and existing programs of the brand to reach KPI.
• Spearhead opening of new stores. Process CTO (Clearance to Operate) in coordination with other departments.
• Control food costs at a minimum and push for volume sales.
• Ensure documentation of Business Permits and timely processing of renewals.
• Manage labor costs and manpower scheduling needed to optimize store operations.

About the Role

Job Title : Franchise Relations Associate
Reports to: Franchise Relations Manager
Salary: 18,000
Work Schedule: Monday-Friday

Summary

• Find and develop leads for the company that our Sales Team can then nurture.
• Prospect potential investors would be a great fit as our business partners.
• Maintaining an accurate and detailed sales database.
• Setting a brand presentation schedule, ensuring all target clients will attend.
• Interacts with customers, offering assistance and responding to queries about products and purchases.
• Create franchise relations internal and external memo.
• Assisting FSO to all facets of the sales process.

Conduct industry and market research for global pharmaceutical and life science industry;

• Support investment banking transactions including: pitchbook preparing, roadshows, due diligence, business/asset valuation, investors relations, etc.;
• Business development activities to support for global client expansion;
• Publish industry reports (for analyst position only)

You will

• Work with top global entrepreneurs, venture capitalists, bankers etc.;
• Develop insights on key trends and life science technology;
• Gain exclusive working experience on licensing, M&A and investment advisory;
• Participate in regular training and team building.

• Excellent communication skills in English, both written and verbal;
• Medical professional or medical background is preferred;
• Overseas education background or working experiences is a plus;
• Strong attention to details with well-developed analytical skills.
• Efficient with data-driven research and report writing;
• Passionate and knowledgeable about life science, venture capital and M&A

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Medical Biller Specialist to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Responsibilities:

• Perform eligibility and benefits verification for treatments, hospitalizations, and procedures.
• Reviewing patient bills for accuracy and completeness and obtaining any missing information.
• Following up on unpaid claims within the standard billing cycle timeframe.
• Calling insurance companies regarding any discrepancy in payments if necessary
• Identifying and billing secondary or tertiary insurances.

Monthly Salary: PHP 25,000

• More than 6 months of US Healthcare experience (voice account)
• Handled underpayment, overpayment, co-insurance, co-pay, deductible, out-of-pocket pay, claims and other billing concerns.
• Experience in Medical Billing or Revenue Cycle Management is a plus.
• Experience in dealing with providers is a plus.
• Experience in Cash/Payment Posting and Accounts Receivable is an advantage.
• Good to excellent English communication skills
• Looking for strong billers who can do claims follow up

What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Strong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all inclusive environment where everyone thrives

Position: Associate Team Lead

Reporting to: Operations Lead

Location: Ortigas Center, Pasig City (Onsite)

Working Hours: Mid-shift or Night Shift

Start Date: ASAP

About Aptean

Aptean is a global provider of mission-critical, industry-specific software solutions. Aptean’s purpose-built ERP and supply chain management solutions help address the unique challenges facing process and discrete manufacturers, distributors and other focused organizations. Aptean’s compliance solutions are built for companies serving specific markets such as finance, healthcare, biotech and pharmaceuticals. Over 4,500 organizations in more than 20 industries across 54 countries trust Aptean’s solutions at their core to assist with running their operations. To learn more about Aptean and the markets we serve, visit www.aptean.com.

General Job Summary

The Associate Team Lead is responsible for supporting the assigned operations team. This contribution is accomplished through both individual contributions and by directing the efforts of the assigned team members.  The Associate Team Lead’s responsibility is to act as the “Player/Coach” and ensure the day-to-day operations of the assigned team are running smoothly and that the team is performing to meet both individual and team-based goals. Additionally, the Associate Team Lead meet with company management to give feedback on performance, regional update, and to learn about new developments within the company.

Role and Responsibilities

• Performing a “Player/Coach” role
• Training, coaching, and supporting the assigned team members
• Providing team leadership including coordination of internal resources to deliver on client's needs and expectations.
• Being accountable for assigned team results and arming the assigned team members with strategic and tactical guidance to achieve goals and objectives.
• Assisting the leadership team with compiling and owning various reports to track team effectiveness and ensure that goals are being met.
• Putting strategies and actions in place to address challenges. Focuses on objectives and priorities of both the customer and Aptean.
• Ticketing System: Day to day Salesforce and quote issue resolution and support for sales department employees
• Acquisition Integration: Assist M&A integration team with data and systems migrations for acquired organizations
• Data Integrity: Ensure and organize all accounts and opportunities are assigned to the correct salesperson
• Manage internal systems: Maintain and administer all internal systems within sales, including setting up and managing users

The Successful Candidate
 

• Ability to successfully manage both individual and team goals and objectives
• Proven experience in effectively managing and coaching internal/virtual teams
• Knowledge or previous experience in the software industry is a plus
• Working knowledge of Microsoft Office including Word, Excel, PowerPoint, Outlook
• Effective verbal and written communication skills with the ability to credibly present recommendations at senior levels in the organization
• Ability to work in a matrix environment and work well with people in different departments
• Must be motivated, goal oriented with the proven ability to work with minimal direction and maintain a high level of collaboration across geographically diverse teams
• Possesses a high degree of honesty, integrity, and ability to maintain confidentiality
• Professional image and interpersonal skills
• Organizational and follow up skills, problem solving and analytical skills

Join the A-Team and experience the A-Life!

The Marketing Associate in this role is accountable for the support of the client-marketing / client-facing activities (B2B) in the Philippines including events and roadshows planning and execution (30% of capacity), and for the support of the Head of Marketing for Regional Southeast Asia (Indonesia, Philippines, Vietnam, Myanmar and Cambodia) for the cluster-wide reporting of all marketing services, affluent and cross-border activities (70% of capacity)

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

DFI Company Brief

DFI Retail Group (“Group”) is a leading pan-Asian retailer. At 30th June 2021, the Group and its associates and joint ventures operated over 10,000 outlets and employed some 230,000 team members. The Group had total annual sales in 2020 exceeding US$28 billion.

The Group provides quality and value to Asian consumers by offering leading brands, a compelling retail experience and great service; all delivered through a strong store network supported by efficient supply chains.

The Group (including associates and joint ventures) operates under a number of well-known brands across food, health and beauty, home furnishings, restaurants and other retailing.

The Group’s parent company, Dairy Farm International Holdings Limited, is incorporated in Bermuda and has a standard listing on the London Stock Exchange, with secondary listings in Bermuda and Singapore. The Group's businesses are managed from Hong Kong by Dairy Farm Management Services Limited through its regional offices.

DFI Retail Group is a member of the Jardine Matheson Group.

The role

The incumbent is mainly responsible for providing technical solutions like file recovery, to address the day-to-day issues covering Infrastructure and Application Maintenance services. They are also involved in low-category development requests associated with Service Improvements, upgrades, and every now and then includes migration.

Key Responsibilities

• Perform troubleshooting and ensure issue resolution from easy to intermediate issues in effective and efficient manner in adherence to the country/business’ agreed Service Level Agreements.

• Respond to phone calls, emails, and direct customer contacts 24x7.

• Manage and ensure proper ticket handling and management, both for Incident and Service Requests using DFI Ticketing software.

• Adhere to security standards and InfoSec governing policies.

• Create and ensure that existing document procedures, installation guides and inventory via SharePoint were properly maintained and up to date.

• Configure, Activate/Deactivate store profiles based on user’s request.

• Monitor and report daily ticket influx, breached and aging tickets. Keeps customer informed of issues and provides update in status in ticket tracking system.

• Escalates issues as necessary to other groups within the IT organization.

• Engage oneself in scheduled DR drills, planned downtimes and major tasks activities such Disaster Recovery.

• Contribute to and maintain DF standards.

• Performs quality/code review and promote change requests to production environment.

• Bachelor’s Degree in Information Technology, Computer Engineering, or related field

• Minimum 1 year of relevant work experience in Systems Administration using ssh, sftp, telnet, ftp technologies, and automation tools.

• Hands-on experience on jobs development related to automation and the like (Optional)

• ITIL v3 certified (Optional)

• Hands-on experience in using ssh, sftp, telnet, ftp technologies.

• Knowledge on automation tools like Task Scheduler, Cron jobs, and UC4 (optional).

• Knowledgeable in computer and Operating System concepts and functionalities.

• Able to read, create and modify basic shell scripts.

• Must possess strong analytical skills and technical skills.

• Must have a good sense of ownership and commitment towards work

Position: 16142626863 - Support Team Associate

Work Hours (Client): TBD

Pay Range: $800-1500/month (depending on interview assessment and client's approval) Please take note that pay will be given in USD

About:

We are looking for people who are naturally good with customers both in helping them with learning how to use software, in problem solving and in professional conversations, have worked in a software team before or have been working towards this in their education or training.

It helps organisations to coordinate everything in one application. From their timetables, scheduling, bookings, projects, payroll, finance, reports, customers, team, equipment, and compliance all from one place.

It is a web application designed with sports and activity providers in mind. We already work with some of the leading Sports Activity Providers, Bikeability and Sports Foundation Trusts across the UK.

A growing company, ready to transform an already unique and industry-leading application. We offer a creative, agile and collaborative environment, where you can contribute to build real improvements and use your problem solving skills to be part of our disruptive plans to shape the industry.

Would you like to play a vital role in a growing Software Company serving the Sports and Activity arena? Are you the person we are looking for to ensure the satisfaction of our software users by providing exceptional customer support? Would you excel in a role addressing user inquiries, troubleshooting technical issues, and maintaining a positive customer experience?

Duties and Responsibilities:

• Provide timely and professional support to software users through various channels such as email, chat, phone, and ticketing systems.
• Diagnose and troubleshoot technical issues reported by users, guiding them through problem-solving steps, and ensuring issues are resolved to their satisfaction.
• Develop a deep understanding of our software products to effectively assist users and answer their questions.
• Help to Create and update user guides, FAQs, and knowledge base articles to help users find answers to common questions and issues independently.
• Communicate effectively with users, both verbally and in writing, ensuring clarity, professionalism, and empathy in all interactions.
• Gather user feedback and feature requests, categorise and report them to the appropriate teams for product improvement.
• Escalate complex or unresolved issues to higher-level support while maintaining communication with customers.
• Participate in quality assurance activities to ensure the software meets user expectations and report any bugs or issues to the applicable people.
• Collaborate with other teams, including product, implementation, customer success and engineering teams, to identify and resolve customer issues.
• Provide training and support to customers on how to use the product.
• Maintain a high level of customer satisfaction by providing excellent customer service.
• Monitor and maintain customer support metrics and service level agreements, such as response time and resolution time.

Goals:

• Maintain high levels of customer satisfaction by resolving issues promptly and professionally, as measured by customer feedback and survey.
• Meet or exceed established targets for resolving customer issues within the defined service level agreements (SLAs).
• Ensure that all user feedback and feature requests are accurately documented and relayed to the appropriate teams.
• Provide excellent customer service and support to customers.
• Maintain a high level of customer satisfaction.
• Continuously help to  improve customer support processes and workflows.
• Contribute to the growth and success of the company.

Knowledge, skills and abilities:

• Ability to learn new software and products efficiently
• Familiarity with common software and hardware configurations
• Basic knowledge of software development and debugging concepts
• Excellent communication skills, both written and verbal
• Strong problem-solving and troubleshooting abilities
• Customer-focused mindset with a high degree of patience and empathy
• Proficiency in using support ticketing systems and customer support software
• Ability to work effectively in a team and collaborate with other departments
• Adaptability to learn and adapt to new software and technologies quickly
• Ability to work independently and manage time effectively
• Ability to remain calm under pressure and handle challenging customer interactions with professionalism
• Familiarity with customer support software and tools
• Understanding of customer support metrics and KPIs
• Knowledge of basic technical troubleshooting
• Strong problem-solving and analytical skills
• Ability to multitask and prioritise workload
• Strong attention to detail
• Ability to work well in a team environment
• Previous experience in customer support, preferably in a software or technology-related role, is a plus

• At least 1-2 year of relevant work experience
• Has experience in using common software and hardware configurations
• Ability to learn new software and products efficiently
• Basic knowledge of software development and debugging concepts
• Excellent communication skills, both written and verbal
• Strong problem-solving and troubleshooting abilities
• Familiarity with customer support software and tools
• Understanding of customer support metrics and KPIs
• Knowledge of basic technical troubleshooting
• Previous experience in customer support, preferably in a software or technology-related role, is a plus

The Team

Global Client Resolution works with issuers, acquirers, processors, merchants, fintechs and Visa Internal worldwide to develop and deliver support for all Visa related transactions, information and operations. This includes day-to-day operations and product support, back-office support and customer performance reporting using Visa tools.

The Role

This is a junior level professional role with progressive responsibility as experience grows. This role serves as a functional/technical chat and call specialist for the Global Client Resolution Team and will be working independently with guidance provided in complex and unconventional situations.

Responsibilities

This role administers the chat and call facility to handle client inquiry related to their day to day operation related to Visa.

• Chat and call specialist to handle all client inquiries related to their day to day operation concerning Visa.

• Manage activities and requests for support and information in Microsoft Dynamics.

• Provide chat and call support with adherence to best practice and support to business KPIs.

• Ability to understand and troubleshoot problems and clearly identify complexity for proper and timely escalation.

• Provide global support during US/LAC/EU/AP/CEMEA business hours as needed.

• Perform work with a high degree of excellence and accuracy, maintaining and fulfilling service level objectives with best practice and process applied.

• Identify key process improvement and opportunities based on inquiry trends and any operational pain-points and improve service delivery.

• Build and enhance positive working relationships with internal and external stakeholders.

Tools Used

• IWS – Genesys

• MS Office (SharePoint, MS Teams, Office)

• Microsoft Dynamics

• Sharepoint

• Visa Online and other internal tools

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

• Propel positive impact by enabling cross-border movement - building strong, sustainable societies along the way
• Handle a high volume of immigration casework across multiple client accounts - working frictionlessly within small teams of consulting and administrative immigration professionals
• Liaise with operational stakeholders so as to understand their perspectives, assess their needs, manage their expectations and build strong professional relationships with them
• Craft and deliver effective, compliant, commercially viable immigration advice and solutions with a personalized touch
• Maximize simplicity and user-friendliness in approach without sacrificing on substance - valuing empathy and directness with our clients and one another
• Keep abreast of and help clients to comply with regulatory and policy requirements and developments pertaining to immigration and other relevant domains
• Balance agility with being intentional to take bold, transformative action—taking into account the broader political, legal, commercial and socio-economic landscape
• Cultivate a culture of collaboration and belonging, where everyone can thrive
• Drive proactive action across all areas of responsibility
• Trailblaze with diversity of thought, insights, and technology to unlock boundless potential
• Carry out billing of services and record-keeping - ensuring accuracy, promptness and completeness
• Contribute to assigned activities and projects
• Report to superiors on casework, advisories, activities, and projects
• Exemplify role model behaviours in a professional context—embodying our purpose and values