This role is responsible for providing routine transactional support on HR Contact Center services and processes to ensure accurate processing of basic employee requests regarding the HR system via tickets in compliance with internal and external regulations, service level agreements, processes, and procedures.

• Perform basic HR systems (Workday) requests and transactions by following standard methodologies to resolve HR systems-related tickets
• Process assigned bulk requests.
• Escalates complex HR systems queries to the back-end support (Workday) or senior members of the group as necessary.
• Ensures all BPAA transactions are completed within SLA
• Provide standard systems guidance and walkthrough to support customers as required
• Update the contact center ticketing system for assigned transactions.
• Escalate identified issues and concerns to the Team Lead for timely resolution.
• Perform multiple routine/ad hoc tasks in compliance with service level agreements, processes, policies, and procedures.
• Provide input to the completion of incident reports
• Able to process straightforward Workday transactions in line with the DTPs
• Contribute to SOP/DTP maintenance by escalating any discrepancies between the documents and current process(es) as they are performed, and update documents as requested. 
• Contribute/Provide insights to continuous improvement initiatives by initiating improvement ideas and/or participating on the CI project team to optimize processes.
• Responsible for ensuring adherence to audit and regulatory requirements both internal and external (i.e., GDPR, AECOM Privacy Policy, and SOX) ensuring the Company is compliant and risks are mitigated
• Responsible for ensuring the Service Level Agreements are met

• Perform basic HR systems (Workday) requests and transactions by following standard methodologies resolve HR systems related tickets
• Process assigned bulk requests.
• Escalates complex HR systems queries to the back-end support (Workday) or senior members of the group as necessary.
• Ensures all BPAA transactions are completed within SLA
• Provide standard systems guidance and walkthrough to support customers as required
• Update the contact center ticketing system for assigned transactions.
• Escalate identified issues and concerns to the Team Lead for timely resolution.
• Perform multiple routine/ad hoc tasks in compliance with service level agreement, process, policies, and procedures.
• Provide input to the completion of incident reports
• Able to process straight forward Workday transactions in line with the DTPs
• Contribute to SOP/DTP maintenance by escalating any discrepancies between the documents and current process(es) as they are performed, and update documents as requested. 
• Contribute/Provide insights to continuous improvement initiatives by initiating improvement ideas and/or participate on CI project team to optimize processes.
• Responsible for ensuring adherence to audit and regulatory requirements both internal and external (i.e., GDPR, AECOM Privacy Policy and SOX) ensuring the Company is compliant and risks are mitigated

Responsible for ensuring the Service Level Agreements are met

Provides support for calls, chats, and case resolution in both English and Spanish.

Handles basic to intermediate translation requests between English and Spanish.

Supported by a comprehensive onboarding and training process, you will work as part of a team providing service and support to our customers all over Australia, as well as your colleagues (in Australia and the Philippines).

As a Sales Executive you will be responsible for:

• Generating sales via phone, sms and email while providing an excellent level of service
• Establish rapport with potential clients and identify their needs and pitch them the appropriate conveyancing service
• Manage and maintain a pipeline of leads and opportunities
• Taking accountability for issue resolution and escalating problems where needed
• Achieving individual KPI targets 
• Maintaining a strong communication performance culture amongst the team and ensuring team targets are achieved
• Demonstrating you live and breathe our values and behaviors
• Continuously looking for ways to improve the customer experience

Key Responsibilities:

Executive Assistant Duties:

1. Administrative and Operational Support:
   • Manage the executive’s calendar, organize meetings, and prioritize commitments.
   • Prepare and manage reports, presentations, and documentation for internal and client-facing reviews.
   • Handle executive correspondence, ensuring timely communication with internal teams and global stakeholders.
2. Travel and Expense Management:
   • Coordinate complex travel arrangements (local and international) as needed.
   • Prepare and submit expense reports in compliance with company policies.
3. Leadership Team Support:
   • Organize leadership meetings, prepare agendas, and document action items.
   • Plan and support internal events such as team town halls or operational reviews.

PMO Responsibilities:

1. Project Management Support:
   • Assist in planning, monitoring, and tracking strategic projects across operations, HR, and client accounts.
   • Provide updates, risk assessments, and mitigation strategies to leadership.
   • Support the implementation of continuous improvement initiatives aligned with client SLAs and KPIs.
2. Reporting and Documentation:
   • Maintain accurate and up-to-date project documentation, including charters, risk logs, and project roadmaps.
   • Prepare weekly or monthly dashboards for executive and client reporting.
3. Stakeholder Engagement:
   • Coordinate with internal teams, clients, and cross-functional departments to ensure alignment on project goals.
   • Organize and facilitate regular updates with project stakeholders.
4. Process and Workflow Optimization:
   • Support initiatives to enhance efficiency across operations, client servicing, and back-office processes.

The Customer Service Coordinator will be responsible for maintaining good relations with our clients. This position will report directly to the Client Service Supervisor.

Key Responsibilities include:

• Communicates efficiently with clients: providing quotations, processing orders, and responding to messages.
• Handles some sensitive issues, such as when a client needs a polite reminder to pay an overdue invoice
• Helps our clients to use our online platform, and encourage them to try out its many useful functions

This is a Business Development role in a team of experienced professionals developing, delivering and winning high impact opportunities for Visa. The role is responsible for growing the acceptance and usage of Cybersource in Philippines, targeting net new merchants, acquirers and payment service providers as well as other companies accepting or facilitating payments to add them to our growing client portfolio. The role also requires close collaboration with other Visa teams to offer Visa acceptance solutions for checkout, processing, analytics, fraud, security and other digital solutions.

We are looking for a highly motivated individual whose responsibilities require a combination of sales skills, strategic thinking, persistence, and the ability to build strong client relationships. The successful individual is proactive, results-driven, and has excellent communication and negotiation skills. He/she will play a crucial role in driving the company’s revenue growth by acquiring new clients and expanding the company’s market presence.

What a Senior Manager, Acceptance Sales Executive does at Visa

• Identify prospects, drive pipeline development, manage the sales process, close new business and successful go-live, generating revenue from deals
• Effectively lead revenue generation while meeting strategic business objectives
• Design and execute strategic sales plans and campaigns
• Collaborate with hub team to identify, qualify and progress sales with prospects or cross-sell of other Visa acceptance solutions to new / existing Cybersource clients
• Meet or exceed challenging sales goals
• Actively contribute to the evolving business and product strategy
• Aid in the completion and presentation of RFPs and RFIs
• Work closely with our Product Management team to maintain technical and functional knowledge of existing and new products

Why this is important to Visa

Diversifying our revenue streams and capturing new payment flows is a key pillar of Visa’s growth strategy and will be critical to our continued success. CyberSource is a top global priority to support this growth and will be a key driving factor in achieving our goals. As a senior member of the Business Development function, you will play an integral role in identifying and bringing new clients into the Visa ecosystem through providing market leading, innovative, digital payment solutions. This individual contributor role is a critical and frontline role in helping Visa grow and continue to be the no. 1 payments technology company in the world.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office at least three days a week.

Specific Duties & Responsibilities

1.  Market Segment – Construction Systems (VisMin):
   1. Infrastructure - construction involves building and development of essential systems and structures such as roads, bridges, railways, airports, water supply systems, sewage and drainage systems, and power grids and similar facilities necessary for transportation, communication, water, and energy distribution; mainly reached and captured through key project management (KPM) approach.
   2. Residential - construction involves building and development of housing structures, including single-family homes, multi-family residences, townhouses, condominiums, and apartment complexes; mainly reached and captured through key account management (KAM) approach.
   3. Commercial - construction involves the building and development of structures intended for business use, such as office buildings, retail centers, warehouses, hotels, and industrial facilities; mainly reached and captured through key project management (KAM) approach.

Product Categories:

To lead sales and promotion of the following product categories:

1. Refurbishment – includes repair, strengthening, and protective solutions for concrete structures, such as repair mortars, shrinkage compensated high-strength grouts, anchoring adhesives, protective coatings, corrosion control, and structural strengthening systems.
2. Waterproofing – cover all technologies used for below, and above-ground waterproofing: flexible membrane systems (polymeric sheets, fully bonded membranes, modified bitumen sheets), liquid applied membranes, joint waterproofing systems (waterstops, swelling profiles, adhered tapes), waterproofing mortars, mortar admixtures, and injection resins and grouts.
3. Roofing and Flooring – full range of flat roofing systems such as thermoplastic and bituminous membranes as well as liquid-applied membranes including insulation and accessories offered for new buildings and roof renovation; liquid applied floor finishes and cementitious underlayment to protect, prepare, upgrade and finalize floor surfaces.
4. Sealing & Bonding – wide range of high-performance and durable sealants, adhesives, tapes, and spray foams for the building envelope, interior finishing related infrastructure construction.
5. Building Finishing –encompasses ceramic tiles and natural stones installation, insulated facade systems, protection and decoration systems, as well as interior wall finishing so long as applied in infrastructure construction.

Concrete and Industry products are out of scope for this role. Leads and opportunities discovered for these products are to be endorsed to proper sales team or business unit.

Sales Geographical Territory:

The role oversees sales activities and revenue generation nationwide for construction systems for Visayas and Mindanao area. Pipeline of projects within area must be monitored, developed and captured through regular sales territory mapping, product positioning, project management and channel partnering.

Islands of Visayas and Mindanao are out of scope. Sales leads and opportunities discovered as originating from such area, directly or indirectly (through distributors) must be endorsed to the appropriate business unit or sales team.

For clarity, the place of construction site dictates the geographical territory. This is regardless of the location of client, contractor, applicator or distributor base of operations and/or head office location.

Sales Channels:

The role manages a good balance of business sourced from a variety of sales channel to maximize revenue potential, optimize profitability and reduce risks in sales activities. The ratio of revenue among channel shall be determined by Senior Management in alignment with long-term strategy.

1. Direct – maintain direct business relationship with customer groups whenever beneficial and strategic for purpose of capturing sustained revenues and profits in both short and long-term basis, as the business condition requires. See below priority group:
   1. multinational accounts – large international companies where Sika has prior business and/or regarded as key accounts (e.g. Oceana Gold, Shimizu, Sumitomo).
   2. main contractors of civil engineering / infrastructure – involved in erecting bridges, tunnels, dams, power plants, roads, harbors, airfields, etc.
   3. specialized civil contractors – involved in strengthening, concrete repair, pre-stressing, grouting, structural bond and rail fixing.
   4. specialized infra waterproofing contractors - contractors waterproofing tunnels, dams, channels, railways, airports, etc.
   5. specialized applicators – involved in installation of roofing and flooring using special materials to suit special requirements and conditions (e.g. enhanced sealing, waterproofing, hardening, etc.)
2. Distribution – engage business with distributors to ensure steady supply of materials to other end-users with small and infrequent material requirements, with very short lead time to fulfill order and with unknown financial capacity. See below priority group:
   1. project distributors – other distributors engaged in reselling materials directly to large construction projects, mainly to general contractors, civil contractors and specialized contractors.
   2. dealer merchants – major part of sales of building materials / construction chemicals to professionals such as contractors, craftsmen, special applicators.
   3. floor covering and roofing dealers – specialized channel for floor covering like tiles, parquet, soft floors; specialized channel for roofers, both inclined as flat roof with major part of sales is roof tiles or membranes (liquid or felts).

Sales Management:

1. Sales Planning and Strategy
   1. Formulate and implement effective sales strategies tailored to the assigned market segments, aligned with the company growth initiatives.
   2. Identify and target potential markets to expand the customer base and increase market share in collaboration with the product managers.
   3. Set and achieve sales targets, goals, and KPIs in line with the company's business objectives.
   4. Collaborate with marketing team for comprehensive market research to stay informed about industry trends, customer needs, and competitive activities.
2. Customer Relationship Management
   1. Ensure customer information is regularly captured and logged into the CRM system – Salesforce. This includes contact information, projects, opportunities, quotes, complaints and similar related activities.
   2. Target potential customers through various sales activities and marketing events in line with strategies of keeping direct customer (civil contactors, industrial applicators, specialty contractors) as well as project distributors.
   3. Ensures customer satisfaction by regular meetings particularly with preferred customers, providing them support, attending to inquiries and building relationship.
   4. Gather and analyze customer feedback to improve products, services, and sales approaches. Address customer satisfaction gaps in the annual customer satisfaction survey.
3. Sales Team Organization and Leadership
   1. Organize the sales team by region, product line, customer type, or other relevant criteria to ensure optimal coverage and efficiency.
   2. Clearly define the roles and responsibilities of each team member to ensure alignment and accountability.
   3. Establish clear metrics to measure sales performance, such as revenue, sales efficiency, conversion rates and pipeline maintenance.
   4. Lead, mentor, and motivate the sales team to achieve individual and team sales targets.
   5. Monitor and evaluate the performance of the sales team, providing regular feedback and coaching.
   6. Provide feedback and insight about compensation, incentives to motivate the sales team.
4. Sales Training and Development
   1. Own the onboarding program to ensure new hires are equipped with the knowledge and skills needed to perform effectively.
   2. Collaborate with HR for continuous development of the sales team’s product knowledge, sales techniques, and industry expertise.
   3. Ensure mentoring and coaching through keep regular one on one meetings to offer feedback and guidance to improve performance and address skill gaps.
5. Sales Operations and Processes
   1. Ensure sales forecast accuracy. Provide regular sales bridge analysis, product forecasts, pipeline projections based on historical data, market trends, and sales pipeline analysis.
   2. Generate regular reports on sales activities, performance, and outcomes for senior management and stakeholders.
   3. Collaborate with Marketing and Target Market team in areas of product management, product promotions, product complaints, route to market strategy, pricing positions, product initiatives/promotions, product line simplifications, slow moving/obsolete inventories, product profitability improvements and other similar activities.
   4. Collaborate with Technical team in design and specifications, bill of quantities, engineering drawings, product complaints, mock-up demonstrations, mix designs and similar technical activities to be carried out to satisfy customer requirements.
   5. Collaborate with customer experience teams to standardize and optimize the sales process from lead generation to closing.
   6. Provide feedback and secure buy-ins from the sales team on initiatives on sales automation tools and process improvements projects.

Key Result Area:

1. Opportunity Pipeline – maintain a healthy pipeline of construction project leads and opportunities. Sufficient volume must be met in relation to conversion rates. Balanced distribution of construction stages (tender, demos, mock-up, commercial, etc.) must be managed. Accurate and up to date information is logged in Salesforce.
2. Sales – lead the sales team assigned to achieve monthly, quarterly and annual targets without compromising valuable customer relationships and in strict compliance with employee handbook and applicable laws.
3. Key Initiatives – lead the sales team to focus on year-on-year short term and long-term growth initiatives as provided by Senior Management. Proactively provide risks analysis, countermeasures and alternative options to attain objectives.
4. Profitability – protect material margins by understanding price positioning, monitoring of pricing decisions and adherence to value-based selling methodology. Implement year on year price increases.

1. Credit Collection – implement working capital goals by ensuring new customers has financial capacity and in good credit reputation. Manage existing customer to respect credit terms and collection policies. Provide clear and verifiable information for purpose of credit decisions.
2. Sales Forecasting – adhere to guidelines and deadlines provided by product managers and supply chain department. Actively engage in root cause analysis of forecast inaccuracy to fix gaps where team member is responsible.
3. Customer Engagement Events – encourage participation and cooperation among team members and key account customers specific to marketing initiatives such as ground events, market analysis, technical forums and similar activities.

Other Matters:

1. Adherence to the Sika Philippines, Inc.’s established Quality & Environmental Management System and Quality Policy.
2. Actively participates in all Sika Philippines, Inc.’s projects regarding quality and environment and fully supports and acts in accordance with the company policy.
3. Ensures that the Quality and Environmental Management System is understood.
4. Comply with necessary ISO procedures in accordance with ISO 9001:2015, ISO 14001:2015 and ISO 45001:2018.
5. Strictly complies with company policies, systems and procedures, work rules and regulations

As a Sales Executive, you will:

• Develop and maintain extensive product knowledge to effectively present our offerings to potential clients
• Conduct market research, identify trends, and generate quality leads
• Proactively reach out to businesses, build relationships, and provide exceptional customer service
• Negotiate and close deals, ensuring mutually beneficial outcomes
• Develop and implement effective sales strategies to meet and exceed targets
• Monitor market conditions and competitor activities to identify new opportunities
• Provide regular updates on sales activities, pipeline, and forecasts to management

We are looking for a committed individual to lead and enhance the logistic function across the region, with a strong focus in the Philippines projects. In this position, you will demonstrate detailed knowledge on end-to-end customs processes, ensure customs declarations are being completed in an accurate and timely manner, and closely coordinate with local and international stakeholders., as part of the EPC APAC team.

Your Job

• Coordinating closely with local and international suppliers, forwarding agents, recipients, and colleagues.
• Execution of complete tracking process (EPC related).
• Managing customs clearance processes (EPC related).
• Coordination between the Contractor, Transportation service provider, Broker/Agencies and Customs offices for the project goods/equipment (EPC related).
• Optimize Supply Chain. Develop and implement strategies to optimize the supply chain, negotiate costs, and improve efficiency.
• Approving and archiving of orders and shipping documents as well as invoices.
• Ensure compliance with local, national, and international regulations and standards

As a Talent Acquisition Coordinator, you'll oversee the entire recruitment process, from job postings to onboarding. You'll need strong communication skills, a deep understanding of recruitment, and a passion for optimizing hiring workflows.

Key Responsibilities:

• Post and update job ads across multiple job portals and conduct passive sourcing to attract potential candidates.
• Upload, screen, and review CVs from LinkedIn and other job boards to match job qualifications.
• Respond to candidate inquiries through LinkedIn, email, and other messaging platforms.
• Send Pre-Employment requirements to new hires and ensure that their requirements are completed prior to the start date.
• Track and update candidate progress.
• Schedule and coordinate onboarding sessions for new hires.
• Prepare and organize pre-onboarding and post-hire documents.
• Stay informed about the latest recruitment and talent engagement trends and best practices.

• Proven experience in recruitment and onboarding processes.
• Strong organizational and multitasking skills.
• Familiarity with recruitment software (e.g., Workable) and testing tools (e.g., Test Gorilla).
• Excellent written and verbal communication.
• Ability to lead process improvements and collaborate across teams.

Our ideal candidate possesses the following qualities and traits:

• proactive, adaptable, and flexible
• highly professional
• has the willingness to go the extra mile to achieve desired outcomes
• with strong collaboration and communication skills to work effectively with cross-functional teams
• with strong problem-solving skills
• committed to continuous improvements and willing to experiment with new approaches and techniques to work processes

Join the Criminal Defense Revolution at Michael & Associates, Attorneys At Law!

At Michael & Associates, we’re not just defending clients—we’re revolutionizing what criminal defense can be. Born in Austin, Texas, we’ve swiftly risen to become one of the state’s largest, most sought-after firms, blending bold strategy with cutting-edge technology to drive remarkable results for our clients. And we’re not stopping here! With new offices opening in Florida, we’re extending our innovative approach across state lines. If you’re looking to make a real impact in the legal world with a team that’s rewriting the playbook, this is your moment.

About the Role

As a Sales Representative, you’ll be at the forefront of our client experience, the first point of connection between clients and the powerhouse team of attorneys ready to fight for them. Handling 50-100 inbound calls a day, you’ll serve as the welcoming voice that not only answers client inquiries but truly engages them—laying the foundation for a trusting, lasting relationship. You’ll be the critical link guiding clients from their first call to a formal consultation with our legal experts.

What You’ll Do Every Day

• Create Exceptional First Impressions: Represent Michael & Associates with warmth and professionalism, making potential clients feel supported from the moment they call.
• Handle High-Volume Calls with Precision: Manage a large volume of inbound calls (50-100 daily), answering client questions with clarity, providing guidance, and setting up appointments with attorneys for consultations.
• Own the Client Journey: Partner with our internal teams to coordinate appointment setting and follow-up, ensuring a seamless, tailored client experience from start to finish.

Why Join Us?

If you’re organized, empathetic, and passionate about making a difference, this role is more than just a job—it’s an opportunity to be part of something groundbreaking. You’ll gain experience in a fast-paced, high-impact environment that values innovation and client-first thinking. Join us at Michael & Associates and help us set a new standard for what a criminal defense firm can be.

Ready to bring your skills and energy to a team that’s shaping the future of criminal defense? Apply today!

• Proven sales experience in a call center environment is required (this is a non-negotiable qualification).
• We are looking for candidates with exceptional English communication skills, both written and verbal, to ensure effective collaboration with our diverse team and stakeholders.
• This is a remote position, so candidates must have a reliable laptop or PC, a high-quality headset, and high-speed internet with a backup connection in place to maintain productivity.

• Competitive Salary (Based on experience)

• Enjoy a permanent work-from-home setup!
• Opportunities for growth and career advancement
• A collaborative and inclusive work environment that values innovation.

This role is primarily responsible to provide day-to-day administrative support and coordination related to employee data management in compliance with the service level agreements, processes, policies, and procedures.

Responsibilities & Duties

• Perform intermediate to advanced tasks related to employee data management
• Ensure accuracy of all data processes and entered in HR systems
• Gather information and documentation from relevant stakeholders to assist in investigating and in resolving issues
• Escalate identified issues and concerns to the Team Lead for timely resolution
• Maintain current processes and incorporate documentation updates as required
• May assist with preparing reports as required

Qualifications & Requirements

Minimum Requirements:

• Bachelor’s degree or at least 2 years of relevant work experience
• Intermediate proficiency in MS Office tools  
• Basic knowledge and understanding of HR processes and procedures
• Experience working in an outsourcing, shared services, or similar model with compensation-related role or other similar functions is preferred
• Experience using Oracle, Workday, SAP, PeopleSoft, ServiceNow or other similar platforms and tools is preferred

Attributes: 

• Ability to be thorough and meticulous in completing assigned tasks and with the ability to propose ways to prevent or eliminate errors, discrepancies & issues. (Attention to Detail) 
• Ability to maintain good customer relationship with the ability to initiate ways to improve customer experience (Customer Service) 
• Ability to effectively communicate within a varied audience and internal and external customers using different platforms. (Communication) 
• Ability to identify and resolve moderate and complex issues by applying best practices and technical expertise and may recommend solutions for unique scenarios. (Problem Solving) 

Working Environment and Physical Demands:

-               Ability to work in shifting schedule / operating hours and business critical working days

Department Overview – Group Commercial

The Group Commercial unit englobes the Sales, Relationship Management, Client Services, Marketing, and Product Development teams of IQ-EQ. Group Commercial is the department responsible for the retention of our existing client base in coordination with the rest of the Group, and responsible for overseeing business growth efforts on behalf of IQ-EQ.

One of our key objectives is to grow our profitable portfolio of clients, manage the existing relationship, building long-term relationships, and to ensure full satisfaction with the services received from IQ-EQ.

Department Overview – Sales Operations & Enablement

Sales Operations is responsible for:

• Ensuring the efficiency and effectiveness of Commercial activity across the broader team
• Increase sales effectiveness and productivity by providing centralised content deliver business productivity and efficiencies of day-to-day processes
• To embed global disciplines & consistencies
• Delivery of first-class proposals / RFPs
• Management, maintenance, and reporting of GSS Commercial budgets
• Management of regular and ad hoc Sales Operations Communications
• Data intelligence and reporting to drive sales and management MI
• Identify Risks to plan and remediation planning and execution

Job Summary

As a Senior Associate, Sales Operations you should be a highly organised and detail-oriented individual. In this role, you will provide essential administrative and technical support to the Sales Operations team, ensuring smooth workflows and accurate data management. You will be responsible for a variety of tasks, including data analysis, reporting, process and governance improvement plans. Under the stewardship of the Global Head, Sales Operations, you will work directly/indirectly with wider Commercial Team and all Chief Commercial Officers (CCOs) to ensure the planning, organising, and in support of all aspects of the commercial business, ensuring efficient operations, profitability, and in line with all strategic objectives.

Responsibilities:

Operational Management:

• Support and all aspects of daily operations, including Transformational Deals, Business at Risk, Commercial Toolkits, budgeting, finance, human resources, marketing, and sales.
• Support efficient resource allocation and cost control.
• Support the Implementation and improve operational processes to optimise performance and minimise risks.

Financial Management:

• Support the development and management of the department's budgets
• Track and analyse financial performance metrics.
• Identify and implement cost-saving initiatives.
• Ensure accurate financial reporting and compliance with regulations.

Relationship Management:

• Build and maintain strong relationships with internal stakeholders (senior management, wider commercial team, CCOs, CCO Support).

Problem-Solving & Decision-Making:

• Analyse complex problems and identify effective solutions.
• Make timely and well-informed recommendations based on data and analysis to Group Head
• Adapt to changing market conditions and implement necessary adjustments

Content Creation and Curation:

• Work with Marketing teams to create high-quality content like sales presentations, product demos, and training

Reporting & Analysis:

• Generate basic sales reports using OneView data and other tools.
• Assist with creating custom reports as needed for the team
• Analyse basic sales data to identify trends and patterns.
• Present findings to the Sales Operations team and other stakeholders.

Process Improvement:

• Identify opportunities to streamline current processes within Sales Operations.
• Document existing processes and procedures.
• Assist with implementing process improvements and updates.
• Support team members with learning and adapting to new processes.

Additional Responsibilities:

• Stay up-to-date on basic sales operations principles and best practices.
• Proactively identify and resolve potential issues related to data or processes.
• Be willing to learn new skills and take on additional responsibilities as needed.
• Maintain a positive and collaborative attitude within the team

Skills & Competencies

Commercial Skills

• Ability to build effective relationships
• Knowledge of IQ-EQ product offering
• Executive Connectivity
• Political Acumen
• Ability to identify and exploit new opportunities

Soft / interpersonal Skills

• Excellent communication skills
• Advanced negotiation skills
• Ability to collaborate with colleagues
• Good planning and organisational skills
• Copes well under pressure and possesses resilience
• Networking skills
• Results driven
• Adaptability and flexibility
• Presentation and negotiation skills
• Creativity and problem solving
• Initiative, drive and enthusiasm

Technical Skills

• Strong budget management and reporting skills
• Financial Acumen – ability to interpret statistics and financial data
• Analytical skills with Strong attention to details
• Microsoft Office (Excel, Word, PowerPoint, Outlook)
• Accurate Minutes and Action recording from meetings

Group Skills

• • Integrity and professionalism
  • Compliance and conduct awareness
  • Familiar with Corporate Governance framework

About BSA Solutions

We are a talent outsourcing company with offices in the Philippines and Malaysia. We guide, inspire and empower young talents to be the heroes that drive business growth. We are more than just a workplace. We are a family. We create a satisfying work environment, one that you'll look forward to coming to every day. A place where the best and brightest minds meet to build a community of successful companies.

What's in it for you?  

• Full-time, permanent position with a day-shift schedule so you can maintain a healthy work-life balance.  
• Office-based in vibrant Cebu City, offering a modern collaborative work environment.  
• Opportunity to work with cutting-edge financial tools and systems, enhancing your skills and expertise.  
• Be part of a culture of equity, diversity, and inclusion, where you can showcase your unique talents.  
• Grow and develop your career with us through our technical and professional development programs.  
• Competitive Salary Package (between 20K – 27K) + generous benefits + personalized learning and development. 

About the Role:

As a Scheduling Coordinator, you will play a crucial role in ensuring efficient operations by coordinating the schedules of the team members. You will be responsible for scheduling appointments for residential and business locations to check and/or install Fire Safety Equipment.

Key Responsibilities:

• Scheduling: Create and manage schedules for team members, ensuring optimal utilization of their time and resources.
• Route Planning: Plan efficient routes for team members based on their locations and appointments, minimizing travel time.
• Appointment Coordination: Coordinate with customers to confirm appointments, address inquiries, and provide updates.
• Data Management: Maintain accurate records of appointments, schedules, and customer information.
• Problem-Solving: Identify and resolve scheduling conflicts or issues promptly.

• Excellent organizational and time management skills
• Strong problem-solving and adaptability
• Excellent communication skills, both verbal and written
• Proficiency in using scheduling software (Uptick preferred, but not required)
• Familiarity with Melbourne geography or the ability to navigate maps effectively
• Customer-oriented mindset with a focus on providing exceptional service
• Attention to detail and accuracy

BSA Solutions, Inc. emphasizes in:

• Providing you with competitive compensation and benefits that exceed market standards and the Labor Law.
• Ensuring your health and well-being with a comprehensive and generous HMO benefits package for you and one dependent from the start date, a 24/7 employee assistance program, mental health assistance with licensed practitioners, and in-house fitness and wellness programs.
• Encouraging you to take ownership of your choices and be accountable for your personal growth, happiness, and success.
• Challenging your status quo, pushing your boundaries for you to embrace your potential and pursue greatness.
• Building supportive and inclusive communities that inspire and uplift each other, fostering a sense of belonging and connection among its employees and the wider local communities.
• Encouraging you to be authentic, be true to yourself, embrace your uniqueness, and live a fulfilling and purpose-driven life.
• Promoting a growth mindset and a commitment to lifelong learning and encouraging you to seek knowledge, explore new experiences, and embrace challenges as opportunities for personal and professional development.
• Encourages you to appreciate each moment and find balance in your lives, being fully present, cultivating mindfulness, and finding joy in the present.
• Encouraging you to set clear intentions, align your actions with your values, and make conscious choices that contribute to your overall well-being and happiness.

Join us and connect and collaborate with bright minds. Be part of a culture of equity, diversity, and inclusion, where you can showcase your unique talents and expertise to create successful outcomes for you, the client, and the company. All qualified applicants will receive consideration for employment without regard to gender, gender identity/orientation, race, colour, religion, origin, or other characteristics.

The Senior Customer Support Coordinator will be responsible for maintaining good relations with our clients. This position will report directly to the Customer Support Supervisor.

Key Responsibilities include:

• Communicating efficiently with clients: providing quotations, processing orders, and responding to messages;
• Handling some sensitive issues, such as when a client needs a polite reminder to pay an overdue invoice;
• Helping our clients to use our online platform and encourage them to try out its many useful functions;
• Build and maintain strong relationships with stakeholders across diverse cultural backgrounds, ensuring their needs are identified and fully met;
• Support the Finance team in timely invoicing and payment collection, meeting Days Sales Outstanding (DSO) targets;
• Engage in day-to-day communication with key contacts from both internal and external clients, ensuring follow-up on activities and resolutions to open issues;
• Actively contribute in team meetings in different time zones, providing input to resolve challenges and enhance overall service quality; and
• Apply data analytics to evaluate service quality metrics, analyze performance trends, and make data-driven decisions to improve service delivery.

This role is primarily responsible to provide routine transactional support to the time and labor process and facilitation of accurate timecard transactions.

• Performs assigned tasks related to timesheets such as compiling, reviewing, and posting of timekeeping data.
• Reviews timesheets and verifies attendance or hours worked.
• Provides support on the weekly close process to ensure accurate posting of timecard transactions.
• Run nightly revenue process.
• Answers simple timekeeping inquiries using company systems based on established guidelines and standard processes.
• Prepares reports such as post-payroll reports based on the stakeholder’s requirements..
• Escalates identified issues and concerns to the Team Lead for timely resolution.
• Maintains the SOP/DTP of current processes and incorporates documentation updates as required.
• Performs multiple routine tasks in compliance with service level agreements, process, policies, and procedures.
• Gathers information and documentation to assist in investigating and resolving issues within the assigned process.
• Perform ad hoc tasks as requested or assigned.

The Assistant Sales Manager position is responsible for revenue generation from new and existing customers within event portfolio in Informa Markets Philippines. This role will manage Sales to different tier customers depending on the market and brand context.  This team is critical to the business, as the key to our success is retention, growth and cultivating new business.

The Sales role will involve a combination of internal and external sales activity, meeting customers face to face and attending competitor events. He/ She will sell to valued existing customers, generate new business, and performance will be evaluated based on achieving revenue and new business targets.

The Sales will be expected to develop their awareness of the brand industry, building greater insight over time. Maintaining and strengthening the relationship throughout the year is an important focus, to develop an understanding of the customers’ needs and expectations from their attendance at the event. He/ She will understand the customers’ needs and articulate a compelling value proposition as part of the sale. They will have a significant role in supporting re-booking of customers at an Event, while also providing support as a guest re-booker for other brands.

Job Responsibilities:

• Meet or exceed revenue target for assigned accounts through sales (digital, booth, sponsorship/ advertisement, and fully integrated packages)
• Sell to existing/ lapsed customer accounts with engaging conversations and compelling proposals while guiding them through buying process
• Prospect and close new business opportunities inside and outside of existing client base through cold calling and follow-up calling
• Leverage understanding of customer buying trends to help develop Sales plans and approaches
• Execute on assigned Sales campaigns, against accounts, products, and revenue targets, in line with sales plan
• Support the on-site re-booking of existing customer accounts, in line with at event account allocation and sales targets
• Maintain accurate pipeline, sales activity, and customer information within Salesforce (CRM system)
• Distribute customer insight and marketing information to marketing team
• Manage the handing over of sale information and customer requirements (via Salesforce) to the event Operations and Brand teams

The Sales Operations Analyst gathers and collects sales, internal and external data; and maintains regular reports by updating and consolidating data from existing databases and platforms. Ensuring the availability and accuracy of the data. The SOA acts as an aide for the Feeds Sales Team in ensuring the proper execution of transactional, administrative, and other requests. 

• Reviews sales contracts, establish parameters, quotes and negotiate prices.
• Develops market segments action plan, account management and its execution. 
• Participates in the tradeshows and conventions organized by Accor.
• Attends coordination meetings with the different departments in the Hotel for groups and VIP arrivals.

Specific Duties and Responsibilities:

1. Maintains existing sales accounts and assists the department in forecasting and achieving the sales budget.
2. Maximize effort in developing new accounts and target markets in assigned sales areas through product presentations, seminars and trial mixes to clients. 
3. Ensures customer satisfaction by regular sales calls, providing the right products at the right time and quantity and by attending to customer inquiries/complaints/problems. 
4. Updates self with existing and upcoming construction projects; analyzes market information and prepares strategies, plans and sales forecasts.
5. Ensures that all accounts in his/her areas are secured with proper credit 
   recommendations; gives price quotations according to the given range/limit.
6. Monitors the flow of sales operations in every customer – from sales ordering to delivery. 
7. Takes charge of the collection of receivables and counter receipt of sales invoices 
   and delivery receipts.
8. Responsible to monitor Sika products handled by distributors and customers to ensure efficient inventory management and proper storage of Sika products. 
9. Adheres to the Sika Philippines, Inc.’s established Quality and Environmental Management Systems and Quality Policy.
10. Actively participates in all Sika Philippines, Inc.’s projects regarding quality and the environment and fully supports and acts in accordance with the company policy.
11. Ensures that the Quality and Environmental Management System is understood.
12. Ensures that all operating standards are adhered at all times.
13. Strictly complies with company policies, systems and procedures, work rules and regulations.
14. Performs other responsibilities that may be assigned from time to time by the immediate superior. 

ABOUT US

BSA Solutions offers talent outsourcing services to small and medium-sized businesses. We provide access to highly skilled professionals, enabling global businesses to build their dream teams in the Philippines and Malaysia. Our vision is to create a community of successful companies where talented individuals can meet and collaborate. We encourage our talents to push their limits, embrace their potential, and passionately pursue greatness. We pride ourselves on delivering exceptional results to our clients through our personalised service and our in-depth knowledge of the markets we serve.

HEADLINE

We are looking for a highly motivated and talented ELECTRICAL DESIGN ENGINEER to join our dynamic team.

We are looking for individuals who are passionate about ship design and possess a strong drive for innovation. You will be part of a passionate team committed to delivering world-class ship designs.

This role offers the opportunity to work on challenging and innovative projects in the maritime industry, where you can make a significant impact. If you are motivated by the prospect of contributing to the development of cutting-edge technology and working with a dynamic team of professionals, we invite you to apply for this exciting opportunity.

Join us and take the opportunity to work on large aluminium ferries and ship design projects and contribute to the growth and success of the world-renowned shipyard and the maritime industry.

What's in it for you:

• The opportunity to work and learn from the world's best in ship designs.
• Work on cutting-edge technology and be part of a collaborative and forward-thinking team. 
• Competitive compensation with excellent benefits. 
• Work alongside talented professionals in a rapidly evolving industry.

• This is a full-time role, Monday to Friday, DAYSHIFT
• This is an office-based position in Balamban, Cebu, the shipping capital of the Philippines.
• The expected start date is September 2024.

ABOUT THE ROLE

The Electrical Design Coordinator is responsible for the coordination and management of the electrical design team in delivering the relevant electrical design and drawing scope and requisitions for each shipbuilding project.

The role is to ensure that the electrical design drawings/documents are delivered on schedule, fit for purpose to meet the requirements of specification, Flag (typically IMO High Speed Craft Code) and the Classification society.

This role requires good coordination and communication (written and verbal) with the design team, and with the AP Electrical Production Manager, and Austal Australasia Electrical Design Leads.

RESPONSIBILITIES

1. Schedule and Budget Adherence for Electrical Design projects

• Review the initial electrical design project schedule and ensure that the project schedule is realistic and can be successfully executed with the availability of sufficient resources.
• Manage design schedules and ensure that design tasks align with production timelines and support efficient workflow.
• Ensure that electrical design deliverables, including drawings, requisitions, and material take-off (MTO) information, are delivered within the specified due dates for each project.
• Address and resolve electrical issues promptly to maintain schedule adherence, ensuring minimal impact on project timelines.
• Identify and mitigate potential schedule risks, develop mitigation strategies and implement necessary actions to minimise schedule delays and optimise project outcomes.
• Communicate with transparency and effectively the risks that may impact the schedule, allowing for timely and appropriate decision-making.

2. Fit-for-purpose electrical design quality and compliance with standards.

• Assess and evaluate proposed electrical designs to ensure they meet the functional requirements and intended purpose of the vessel.
• Verify that electrical designs align with the technical specifications provided for the vessel, ensuring all requirements are met.
• Address client requirements and ensure they are met, taking into account any variations or requests that may exceed the vessel's specifications.
• Develop electrical drawings that adhere to the established design and production standards, ensuring consistency and quality throughout the process.
• Implement rigorous quality control measures to minimise the need for rework and prevent warranty issues arising from electrical design discrepancies.
• Identify and capture potential risks relevant to the electrical design area during risk review meetings, ensuring appropriate mitigation strategies are put in place.
• Collaborate with the team during drawing "Checkplot" sessions to review and verify the accuracy and compliance of electrical designs.

3.  Compliance with the requirements of Classification Societies and Flag State Authorities

• Review and ensure that the electrical design meets the specific requirements outlined in the relevant codes for IMO High-Speed craft Code or other applicable flag state regulations.
• Collaborate closely with the assigned Classification Society and ensure that the electrical design adheres to their guidelines and standards.
• Incorporate any additional requirements or regulations imposed by the local flag state authorities into the electrical design, ensuring full compliance.
• Verify that the electrical design aligns with other relevant international standards beyond those specified by the Classification Society and Flag State Authorities to ensure comprehensive compliance.
• Adhere to the Company's established design standards and guidelines throughout the electrical design process, ensuring consistency, quality, and compliance with internal standards.

4. Accurate Electrical Calculations and Minimal Rework

• Undertake electrical calculations, including cable sizing, battery calculations, discrimination analysis, load balance calculations, and other relevant calculations, ensuring accuracy and compliance with applicable flag/class codes, the Company’s standards, and industry best practices.
• Verify that all electrical design calculations adhere to the specific requirements outlined in the relevant flag/class codes, ensuring compliance and regulatory adherence.
• Follow the Company's established standards and guidelines for electrical calculations, ensuring consistency, quality, and compliance with internal standards.
• Review and validate electrical calculations to identify and rectify any potential design errors or inconsistencies, ensuring accurate calculations to minimise the need for rework and associated costs and delays.
• Minimize comments or queries from the class society regarding the design, ensuring a smoother approval process and minimising potential revisions.

5. Effective communication and issue resolution with stakeholders for effective design solutions.

• Collaborate and coordinate with the teams to ensure smooth integration of electrical design with the overall production process, and to include timely communication, sharing relevant information, and addressing any design-related issues that may arise throughout the production phase.
• Maintain regular and clear communication with the electrical design lead in Australia, which involves providing updates, seeking guidance or clarification, and collaborating on resolving design-related challenges or issues.
• Actively identify and address design-related issues in a proactive manner, promptly communicating any concerns, proposing potential solutions, and working collaboratively with stakeholders to reach consensus and arrive at effective design solutions.

Essential:

• Bachelor's degree in Electrical Engineering & a Licensed Philippine Electrical Engineer.
• 10+ Years electrical marine design experience in Aluminium or Steel shipbuilding projects.
• Strong leadership and management skills to lead the electrical design team and 3+ experience leading teams.
• Strong electrical knowledge design skills to meet vessel specification & rules requirements.
• Good knowledge of classification society/Flag rule requirement.
• Excellent communication skills to coordinate with design, production and project teams in written and spoken English.
• Strong analytical skills to undertaken problem solving.
• Familiarity with 2D (AutoCad)
• Tertiary qualification in a technical field with substantial experience in the marine industry.
• Competent with MS Office, Word & Excel

Desirable:

• Aluminium shipbuilding experience
• Familiar with Glamox & Dialux Software and Navisworks
• Marine Electrical shipboard experience

We value innovation, collaboration, and personal growth. We offer a dynamic work environment that encourages creativity and provides opportunities for career advancement. Be part of a culture of equity, diversity, and inclusion, where you can showcase your unique talents and expertise to create successful outcomes for the company. All qualified applicants will receive consideration for employment without regard to gender, gender identity/orientation, race, colour, religion, origin, or other characteristics.

Job Description

• The ideal candidate will develop relationships with key accounts to maximize revenue and client retention. You act as a consultant by developing account strategies that provide the greatest opportunities to drive revenue.

Responsibilities

• Provide general sales support (needs analysis, data review, and product demonstrations)
• Serve as the customer advocate and liaison for product management and development
• Prepare periodic forecasts and progress updates toward sales goals
• Assess client's profile on what services they are best qualified to sign up
• Schedule meetings and presentations with prospected clients
• Communicate with clients through phone call, email or chat to offer or explain the services the company offers
• Build rapports with clients and manage negotiations
• Assist clients in securing personal documents needed
• Ensure to hit monthly sales target
• Build and promote strong and long-lasting professional relationship with the clients
• Perform other duties as assigned

• Familiar with more advanced concepts, practices, and procedures within a particular field. 
• Employee organizes and carries out most assignments in accordance with standard practices, instructions, or previous training. 
• May assist with department initiatives and projects by performing advanced research and/or analysis. Advance approval is required when there are financial implications. 
• Performs more complex responsibilities with HR. 
• May function as a liaison between vendors and employees and advises employees on complex inquiries regarding eligibility, coverage, and other benefits matters. 
• Compiles and maintains documents.

A Sales Advisor is responsible for delivering the best customer experience that contributes to the store’s sales and profit. As a Sales Advisor, you’ll always put customers first, offer assistance, and share your product and fashion knowledge. You’ll create an environment that is easy for customers to shop through store operations and great garment care. You will also share your knowledge and skills with your colleagues, offering help where needed to build a positive working environment.

Key Responsibilities

• Provide great customer experience.
• Fold, hang, display, and merchandise garments to maximize selling opportunities.
• Actively process, stock and replenish garments on the sales floor and in the stock room.
• Open, unpack, and label merchandise with security tags.
• Support customer purchases and returns in the register.
   

A Sales Advisor is responsible for delivering the best customer experience that contributes to the store’s sales and profit. As a Sales Advisor, you’ll always put customers first, offer assistance, and share your product and fashion knowledge. You’ll create an environment that is easy for customers to shop through store operations and great garment care. You will also share your knowledge and skills with your colleagues, offering help where needed to build a positive working environment.

Key Responsibilities

• Provide great customer experience.
• Fold, hang, display, and merchandise garments to maximize selling opportunities.
• Actively process, stock and replenish garments on the sales floor and in the stock room.
• Open, unpack, and label merchandise with security tags.
• Support customer purchases and returns in the register.