Work Setup and Location: On-Site, Arayat st., Mandaluyong, Metro Manila

Work Schedule: Morning or Afternoon shift, Monday-Friday (8-hour shift only)

Experience Level: 3-5 years

No. of employees required: 9

About the Role:

We are seeking a proactive and detail-oriented Coordinator Change Management and Training to support the planning, execution, and administration of change management and training programs within the organization. This role will focus on ensuring that employees are effectively prepared for change initiatives through structured training programs, clear communication, and successful implementation of change processes. You will work closely with various teams to manage change efforts and enhance organizational adaptability.

Key Responsibilities:

Change Management Support

• Assist in planning and implementing change management strategies and activities to ensure smooth transitions during organizational changes, such as process improvements, system upgrades, and structural changes.
• Support the development and execution of communication plans to inform employees of changes, expectations, and benefits.
• Collaborate with stakeholders to identify the impact of changes on business units and teams, ensuring proper support and resources are provided.
• Track and report on the progress of change management initiatives, ensuring that milestones and timelines are met.
• Support change agents and managers in implementing change management processes, including training, communication, and feedback collection.

Training Program Development and Delivery

• Coordinate and deliver training programs to help employees develop the skills and knowledge needed to successfully adapt to changes within the organization.
• Collaborate with subject matter experts and managers to create customized training content related to change initiatives, including new processes, systems, tools, or roles.
• Organize and schedule training sessions, ensuring availability of resources such as trainers, venues, and materials.
• Track and monitor employee participation in training sessions and ensure that all relevant personnel are trained and certified as required.
• Administer evaluations and surveys after training sessions to assess effectiveness and gather feedback for continuous improvement.

Documentation and Reporting

• Maintain detailed records of change management activities, training sessions, employee participation, and feedback.
• Prepare regular reports on training progress, employee engagement, and the effectiveness of change management initiatives.
• Develop and update training manuals, guides, and other instructional materials to ensure clear and accurate documentation of change processes and training content.
• Ensure that all documentation is kept up-to-date and stored in compliance with organizational standards.

Stakeholder Communication and Collaboration

• Act as the point of contact for employees regarding change management and training activities, answering questions and providing support as needed.
• Collaborate with HR, leadership teams, and other departments to align change management and training efforts with organizational goals.
• Facilitate regular meetings with project teams, department heads, and change leaders to update on change progress, challenges, and support needs.
• Assist in fostering a culture of continuous learning and adaptation through effective communication and training programs.

Training Needs Analysis and Planning

• Conduct assessments to identify training needs related to change initiatives and gather feedback from employees and managers on existing knowledge gaps.
• Work with leadership teams to prioritize training needs and create a development plan for affected employees.
• Assist in designing learning paths and recommending resources to improve skillsets and support professional development during organizational changes.

Continuous Improvement

• Gather feedback from employees and stakeholders to continuously improve change management and training programs.
• Stay updated on best practices, tools, and trends in change management and training methodologies.
• Recommend new training technologies, techniques, or approaches to enhance employee learning experiences.

Qualifications and Skills:

• Education: Bachelor’s degree in Business Administration, Human Resources, Organizational Development, Education, or a related field.
• Experience:
• 2-4 years of experience in change management, training coordination, or a related role within an organizational setting.
• Experience working with change management frameworks and methodologies (e.g., ADKAR, Prosci).
• Knowledge of training delivery methods, such as instructor-led, e-learning, and blended learning approaches.
• Familiarity with organizational change efforts, such as system upgrades, process changes, or restructures.
• Technical Skills:
• Proficiency with learning management systems (LMS), training software, and collaboration tools (e.g., MS Office Suite, Google Workspace).
• Strong knowledge of project management tools to track and manage change initiatives and training schedules (e.g., Asana, Jira, Trello).
• Understanding of employee engagement and communication platforms to facilitate training and change communication (e.g., Slack, Microsoft Teams).
• Soft Skills:
• Excellent organizational and time-management skills, with the ability to manage multiple projects simultaneously.
• Strong communication skills, both written and verbal, with the ability to explain complex ideas in a clear and concise manner.
• Ability to work collaboratively across departments and foster relationships with stakeholders at all levels.
• Empathetic and adaptable to organizational dynamics and change efforts.
• Proactive problem-solving skills, with the ability to address challenges and provide solutions during change initiatives.
• Certifications (preferred):
• Change management certifications (e.g., Prosci Change Management Certification, Certified Change Management Professional - CCMP).
• Training and development certifications (e.g., ATD Certification, Certified Professional in Learning and Performance - CPLP).

You are also expected to:

• Establish and maintain communication with clients and/or team members; understand their needs, resolve issues, and meet expectations;
• Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations that would impact the bottom line;
• Identify the training needs that will equip the staff with fundamental skills and knowledge; - Have a thorough understanding of the various system tools and operational procedures utilized within the program;
• Collaborate with stakeholders on a regular basis for changes on promotions and updates; and
• Conduct all defined and required process compliance and adherence to all team members, partners and, third-party providers.

Managers in this role get to:

Impact the business: By driving results aligned with stated goals for performance metrics, telephony metrics, utilization, productivity, attendance, and attrition.

Manage administrative responsibilities: Such as attendance tracking, queue administration, and corrective delivery.

Influence the lives of others: Develop, train, and manage team members.

Strengthen relationships: Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations.

Keep morale high: Ensure motivational programs are in place and encourage frequent recognitions.

Impact the bottom line: Produce solid and effective strategies based on accurate and meaningful data reports, analysis, and/or keen observations.

Define Sutherland’s reputation: Oversee and manage performance and service quality to guarantee customer satisfaction.

Keep leaders informed: Relay important information in the form of timely and accurate reports. 

As a Sales and Tech Lead, you will set the path to success by managing performance and service quality to guarantee customer satisfaction and meet revenue. You are also expected to:

• Establish and maintain communication with clients and/or team members; understand their needs, resolve issues, and meet expectations
• Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations that would impact the bottom line
• Identify the training needs that will equip the staff with fundamental skills and knowledge
• Have a thorough understanding of the various system tools and operational procedures utilized within the program
• Collaborate with stakeholders on a regular basis for changes in promotions and updates
• Conduct all defined and required process compliance and adherence to all team members, partners, and third-party providers 

Salary: P45,000 to P59,000 (Monthly Package) 

Schedule: Monday – Friday (8:00 AM - 5:00 PM AEST)

What are we looking for? 

Skills Required:  

• With at least 3 years of experience as an IT Project Coordinator 
• Proficiency in Managed Engine, 4me or any project management software  
• Proven success in a corporate environment, demonstrating the ability to manage relationships with both internal and external stakeholders. 
• Experience in project management documentation and implementing processes  
• Strong verbal, written, and presentation skills, with the ability to communicate clearly at all levels of management

Nice to Have: 

• Proactive in identifying potential risks and implementing solutions to ensure project success.  
• Highly organized with a strong ability to manage multiple projects simultaneously while meeting deadlines and deliverables
• Strong focus on accuracy, efficiency, and reliability. 

What will you do? 

• Project Coordination and Planning: Ensure property projects are organized and adhere to timelines and scope requirements. Collaborate with regional managers to define project requirements and maintain clarity and alignment. 
• Resource Coordination and Task Management: Coordinate resources to keep projects on track, ensuring they stay within scope, schedule, and budget. Assign tasks based on team roles and expertise, and manage resources to enhance project efficiency and deliverable output
• Performance Tracking and Portfolio Management: Create and maintain a project performance database to track progress and milestones. Oversee the property portfolio, ensuring it meets timelines and project requirements. 
• Risk and Issue Management: Identify, report, and escalate project risks and issues to appropriate management channels, following the project work plan to ensure timely resolutions. 
• Communication and Stakeholder Management: Act as the main communication point between internal teams, external resources, and stakeholders, including vendors. Ensure regular, transparent communication with property teams and maintain relationships for successful project outcomes and partnerships. 
• Partnership Development: Strengthen partnerships with internal/external resources, including third-party vendors, to ensure smooth project execution and long-term collaboration. 

Join the awesome team and enjoy these benefits & perks: 

• Medical, Dental Coverage and Life insurance from day 1 of employment 

• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion) 

• Competitive salary package and annual appraisal 

• Financial Assistance Program 

• Mandatory Government Benefits and 13th Month Pay 

• Complimentary Sleeping Quarters, Coffee at no cost 

• Complimentary Office Fitness and Wellness Facilities at no cost 

• Regular Company Events, Work Life Balance, and Career growth opportunities 

• Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA 

JOIN CONNECTOS NOW! 

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.  

Our client, based in Australia, focuses on helping businesses develop successful hybrid teams by combining their current staff with offshore talent. You'll have the opportunity to collaborate with their client that is a prominent disability service provider in Australia, assisting over 4,000 individuals. They deliver tailored NDIS support, emphasizing the unique needs of their customers.

#ConnectOS #ConnectOSCareers #TeamConnectOS 

Equal Employment Statement 

Employment decisions at ConnectOS will be conducted without consideration of factors such as age’, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes. 

Managers in this role get to:

Impact the business: By driving results aligned with stated goals for performance metrics, telephony metrics, utilization, productivity, attendance, and attrition.

Manage administrative responsibilities: Such as attendance tracking, queue administration, and corrective delivery.

Influence the lives of others: Develop, train, and manage team members.

Strengthen relationships: Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations.

Keep morale high: Ensure motivational programs are in place and encourage frequent recognitions.

Impact the bottom line: Produce solid and effective strategies based on accurate and meaningful data reports, analysis, and/or keen observations.

Define Sutherland’s reputation: Oversee and manage performance and service quality to guarantee customer satisfaction.

Keep leaders informed: Relay important information in the form of timely and accurate reports. 

The individual should be able to manage and coordinate technical aspects of telecommunications projects, ensuring smooth execution from planning to completion. Here are key responsibilities and qualifications:

Key Responsibilities:

1. Project Management: Oversee the progress of telecom construction projects, managing timelines, budgets, and resource allocation.

2. Technical coordination: Work with engineers, construction teams, and management to ensure that technical requirements are met.

3. Site supervision: Monitor construction sites in a remote setting to ensure compliance with safety regulations and quality standards.

4. Documentation and Reporting: Maintain up-to-date project documentation, including blueprints, permits, and progress reports.

5. Stakeholder Communication: Coordinate with clients, vendors, and regulatory agencies to align project goals and address issues.

6. Problem Solving: Troubleshoot and resolve any technical or logistical challenges that arise during the project lifecycle.

Salary: P50,000- P65,000 (Monthly Package)

Schedule: Monday to Friday (04:00 PM- 1:00 AM Manila Time)

What are we looking for?

Skills Required:

• A bachelor's degree in business marketing/sales
• 2-3 years of experience in Lead Generation and Sales
• Proficiency in customer relationship management (CRM) software (LinkedIn Outreach, Sales Navigator, HubSpot, Zoom, Apollo, Affiliate marketing)
• Strong verbal and written communication skills
• Excellent customer service skills
• Knowledge of sales techniques and strategies
• Good telephone etiquette and computer literacy skills.

What will you do?

• Identifying potential customers and generating new business opportunities for the company
• Contacting and qualifying potential customers (Cold emailing/calling)
• Managing leads through the sales pipeline by setting appointments, following up on leads, and tracking progress towards meeting sales goals.
• All round experience in sales
• Committed to providing customers with the finest possible product or service
• Provide regular reports on sales activities and results to management.
• Social media content creation

JOIN CONNECTOS NOW!

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

Our Client focuses on business consulting located in Europe. This industry encompasses a wide range of services, including management consulting, financial advisory, human resources consulting, and IT consulting, among others. Each specialization addresses unique challenges, leveraging analytical frameworks and industry knowledge to deliver tailored solutions that align with a company's specific goals.

#ConnectOS #ConnectOSCareers #TeamConnectOS

Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age’, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.

The Talent Administrator & Coordinator is responsible for providing administrative support to the talent acquisition process through pre-hire and post-hire activities, facilitating a variety of logistical and recruitment activities to service a particular client program or teams.

• Location Specifics: Mandaluyong, PH
• Specific Needs: Customer service; heavy on phone screenings; open to fresh graduates
• Language Requirement: Native Language; English
• Position Setup: Hybrid (1-2 days in the office)
• Shift Schedule: Night (3rd) shift; will follow Central Standard Time
   

Duties and Responsibilities:

• Assist with recruitment and interview process
• Completes and reviews screening assessment and document candidate responses, effectively screening in or out of the recruitment process based on position requirements
• Develop interview schedules to ensure qualified candidates are evaluated
• Update candidate statues in the appropriate recruitment systems (Applicant Tracking System (ATS), proprietary systems, etc.) 
• Timely review of applicants who have applied via the ATS
• Schedule non-complex phone, video and in-person interviews with Recruiters or Hiring Managers 
• Ensure recruitment team are appropriately updated on progress, escalate concerns or obstacles
• Provide other administrative support to recruitment team as needed

Salary: P50,000 to P60,000 (Monthly Package)

Schedule: Monday – Friday (01:00 PM - 10:00 PM PST)

What are we looking for?

Skills Required:

• Bachelor's degree in Accounting, Finance, or a related field
• Minimum of 1 year of experience in Project Management
• At least 3-5 years of administrative experience
• Proficiency in Microsoft Office products, including Word, Excel, and Outlook
• Exceptionally strong organizational, time management, and attention to detail skills

What will you do?

• Client Job and Document Management:
• Handle client portal uploads and downloads.
• Process and organize documents received via email within client folders.
• Send email notifications to clients and tax preparers as needed.
• New Client Onboarding:
• Welcome new clients with an email introduction.
• Assign a unique Lacerte Tax ID number.
• Set up client portal login and send an access invitation.
• Create new client records in the firm's system, including client number, Outlook database entry, file folder creation, and setup in QuickBooks and LaCerte (if complete information is available).
• Send new client forms via email and track their response. Follow up on missing forms promptly.
• Update client status in Office Tools to "Docs In" and assign the file to a tax preparer.
• Document actions taken and any relevant comments in Office Tools for tracking purposes.
• Research and collect essential client business information, such as annual statements of information, business licenses, SOS#, EIN, DOB, and SSN (if applicable).
• Client Management and Communication:
• Add new client entities to the firm's software.
• Send engagement letters.
• Assign Lacerte numbers, set up folders and file shortcuts, and add group names in Office Tools.
• Communicate with clients as needed to provide excellent customer service.
• Tax Return Processing:
• Assemble completed client tax returns.
• Invoice clients for tax preparation services.
• Send tax returns to clients and follow up on unacknowledged deliveries.
• E-filing and Client Communication:
• Electronically file tax returns once signatures and payments are received.
• Document all actions within the practice management software.
• Monitor e-filing status and update client file records accordingly.
• Contact clients if additional documentation is needed for e-filing (e.g., 1095 forms or dependent information).
• Office Tools Management:
• Manage and track the Office Tools inbox for requests from different departments.
• Send follow-up reminders to ensure tasks are completed by relevant teams.
• Project and Client Support:
• Assist with various projects, including tax vouchers, extensions, annual engagement letters, and updating client and job information in Office Tools.
• Provide general support for Office Tools management tasks.
• Enter client data into LaCerte software and manage their client folders.
• Staff Support:
• Provide backup support to other staff members as needed.

Join the awesome team and enjoy these benefits & perks:

• Home-based
• Medical, Dental Coverage and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Complimentary Sleeping Quarters, Coffee at no cost
• Complimentary Office Fitness and Wellness Facilities at no cost
• Regular Company Events, Work Life Balance, and Career growth opportunities
• Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA

JOIN CONNECTOS NOW!

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

Our client is an accounting firm based in Los Angeles, with satellite offices in Redlands, Palos Verdes, and (coming soon) Paris, France. They possess a broad scope of expertise to fulfill the business and individual needs of their clients. Their commitment includes providing tailored attention, exceptional service, and individualized collaborations to guarantee the achievement of their client's goals.

#ConnectOS #ConnectOSCareers #TeamConnectOS

Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age’, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Outbound CSR to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Responsibilities:

• Collaborate with project managers to develop detailed project plans, outlining tasks, timelines, and resource requirements.
• Providing accurate price estimate based on different factors

• Assist in defining project scope, goals, and deliverables
• Work with stakeholders to identify project requirements and constraints

• at least 6 months BPO Experience
• Experience in project management is a PLUS

• Strong attention to detail and organizational skills.
• Excellent communication and interpersonal abilities.
• Ability to work independently and collaboratively in a team environment.
• Amenable working night shift
• Can work onsite in SHAW, MANDALUYONG

What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Strong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all inclusive environment where everyone thrives

A Sales Advisor is responsible for delivering the best customer experience that contributes to the store’s sales and profit. As a Sales Advisor, you’ll always put customers first, offer assistance, and share your product and fashion knowledge. You’ll create an environment that is easy for customers to shop through store operations and great garment care. You will also share your knowledge and skills with your colleagues, offering help where needed to build a positive working environment.

Key Responsibilities

• Provide great customer experience.
• Fold, hang, display, and merchandise garments to maximize selling opportunities.
• Actively process, stock and replenish garments on the sales floor and in the stock room.
• Open, unpack, and label merchandise with security tags.
• Support customer purchases and returns in the register.
   

We are looking for a diverse HR professional who has a strong background in international talent acquisition, learning and development, and carrying out daily HR tasks such as handling employee grievances, compensation and benefits administration, performance management, preparation of employee retention plans, conducting disciplinary actions, and preparation of employee engagement plans. Should you hold the conviction that you are the ideal candidate we are seeking, we kindly request that you quickly submit your application.

Duties and Responsibilities

• Perform end-to end recruitment for our team in the Philippines and in the US. 
  • Contribute to the requisition's planning and preparation, and coordinate with the hiring manager regarding the credentials, responsibilities, and obligations of prospective employees.
  • Develop the job description and upload the job advertisement to the company's application tracking system.
  • Conduct internal and external sourcing. 
  • Screen the candidates. 
  • Conduct an initial interview and provide the hiring manager with your recommendation for the candidate.
  • Coordinate a candidate interview with the hiring manager.
  • Meet with the hiring manager to go over the interview's conclusion.
  • Extend a job offer to the successful candidate.
  • Send the employee the other necessary forms to complete the pre-employment requirement. 
  • Onboard the employee. 
• Deliver regular updates to the Manager of Talent Acquisition and Development regarding the status of recruitment.
• Administer compensation and benefits plans. 
• Contribute to the oversight of newly hired employees' healthcare enrollments.
• Contribute to the oversight of newly hired employees' PTO and Sick Time enrollments.
• Assist the HR department in formulating effective training and development strategies for the workforce.
• Provide HR with support in managing grievances from employees.
• Assist in monitoring and organizing the performance evaluation schedule for every employee. And coordinate the evaluation schedule with the department in charge.
• Assist the department managers in the process of issuing disciplinary actions.
• Provide support to the HR department in the development of programs for employee engagement and retention.
• Perform other HR duties as required.

A SNAPSHOT OF YOUR ROLE

We are looking for an OS&D Coordinator to enhance the delivery experience and to provide delivery execution solutions to our accounts

• Taking inbound and outbound calls for customers to handle service issues regarding their mobility device and or account
• Understanding customer business challenges.
• Developing the solution and designing the architecture to solve the customer need.
• Establishing business cases and helping customers choose our solution.
• Provide excellent customer service
• Take ownership until issue is resolved
• Coordinating with order writers, engineer and customer to provision orders timely.
• Handle all calls with courtesy and professionalism
• Research required information using available resources
• Manage and resolve customer complaints 
• Achieve Sales Target

A BIT ABOUT YOU

• Must have good communication skills - Preferred Berlitz score of C1, min accepted a B2.
• Typing of 25 words a min.
• Minimum 6 months exp in a BPO, preferred 1 year in an Inbound/Outbound Voice Process (pref with Sales/Unsell/Retention/CX) experience.
• Customer Service background
• Proficient in English
• Excellent verbal and written communication skills
• Active listening skills
• Organizational skills
• Sound judgement
• Flexibility and adaptability
• Resilience and the ability to work under pressure
• Interest to interact with people 

WHAT SUCCESS LOOKS LIKE

• High customer satisfaction.
• Excellent feedback from customers.
• Achievement of KPIs.

WHAT WE VALUE

We are proud of our diverse global team, all working in a collaborative environment and happy to share these common values:

• Collaboration: Brilliant jerks can be brilliant elsewhere.
• Impact: Do, get it done, create impact.
• Passion: Be positive, bring passion and energy.
• Transparency: A transparent team can help each with other.

Join the A-Team and experience the A-Life!

A SNAPSHOT OF YOUR ROLE

We are looking for an OS&D Coordinator to enhance the delivery experience and to provide delivery execution solutions to our accounts

• Taking inbound and outbound calls for customers to handle service issues regarding their mobility device and or account
• Understanding customer business challenges.
• Developing the solution and designing the architecture to solve the customer need.
• Establishing business cases and helping customers choose our solution.
• Provide excellent customer service
• Take ownership until issue is resolved
• Coordinating with order writers, engineer and customer to provision orders timely.
• Handle all calls with courtesy and professionalism
• Research required information using available resources
• Manage and resolve customer complaints 
• Achieve Sales Target

A BIT ABOUT YOU

• Must have good communication skills - Preferred Berlitz score of C1, min accepted a B2.
• Typing of 25 words a min.
• Minimum 6 months exp in a BPO, preferred 1 year in an Inbound/Outbound Voice Process (pref with Sales/Unsell/Retention/CX) experience.
• Customer Service background
• Proficient in English
• Excellent verbal and written communication skills
• Active listening skills
• Organizational skills
• Sound judgement
• Flexibility and adaptability
• Resilience and the ability to work under pressure
• Interest to interact with people 

WHAT SUCCESS LOOKS LIKE

• High customer satisfaction.
• Excellent feedback from customers.
• Achievement of KPIs.

WHAT WE VALUE

We are proud of our diverse global team, all working in a collaborative environment and happy to share these common values:

• Collaboration: Brilliant jerks can be brilliant elsewhere.
• Impact: Do, get it done, create impact.
• Passion: Be positive, bring passion and energy.
• Transparency: A transparent team can help each with other.

Join the A-Team and experience the A-Life!

Salary: P40,000 to P50,000 (Monthly Package)

Schedule: Monday – Friday (07:30 AM - 04:30 PM AEST)

What are we looking for?

Skills Required:

• Experience in administration, preferably in a sales, stock management and/or procurement capacity
• Experience in data entry, taking sales orders/ processing invoices, quotation
• Proficient knowledge using MS Office Tools (Word, Excel, PDF, PPT, Outlook)
• Ability to be flexible and innovative in a dynamic, smaller team environment Skills Possess professional communication and organisational skills, have a friendly, positive personality and customer-focused attitude
• Candidate with customer support experience are preferred

Nice to Have:

• Excellent analytical, problem solving and attention to detail attributes
• Proven ability to think independently and efficiently handle multiple tasks through to completion with required accuracy
• Record of successfully working collaboratively in a team setting

What will you do?

• Entering of Quotes and Sales Orders in the ERP system
• Client account management and liaison
• Overseeing the Range Plan and Pricing relevant to contract supply in the B2B ordering portal where applicable
• Enforcement/Management of contract pricing arrangements and periodic price reviews
• Expediting supply (order fulfillment) within contract terms
• In-house core stock management to meet major contract client KPI’s
• Be responsible for a number of house and/or contract client accounts. Interface with these clients will also include regular email contact and the nurturing of an ethical and productive working relationship within this portfolio
• Be able to broker highly demanding expectations from clients and manage the realities of the procurement cycle to match or exceed those expectations
• Demonstrate background in sales processing and use of quote/order/invoicing stock management/ERP systems
• Approval of alternate items for clients as required due to deletions or change in standards or suppliers (This process will/could involve internal liaison with company product specialists and Suppliers)
• Management and oversight of the B2B ordering portal for applicable clients that use this facility; requires the updating of Range Plans as they evolve and maintenance of contract pricing

Join the awesome team and enjoy these benefits & perks:

• Home-based work setup
• Medical, Dental Coverage and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Complimentary Sleeping Quarters, Coffee at no cost
• Complimentary Office Fitness and Wellness Facilities at no cost
• Regular Company Events, Work Life Balance, and Career growth opportunities
• Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA

JOIN CONNECTOS NOW!

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

Our client is a fully owned Australian business independently operating for over 40 years with unmatched industry experience. They stock top quality brands that meet industry standards and backed with Australia’s best buying power to ensure value with no compromise on quality and that’s guaranteed. Their mission is to provide quality safety apparel and equipment that assists in the provision of a safe working environment that benefits employees, employers and their families.

#ConnectOS #TeamConnectOS

Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age’, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.

Salary: P50,000 to P60,000 (Monthly Package)

Schedule: Tuesday – Saturday (01:00 AM - 10:00 AM MNL)

What are we looking for?

Skills Required:

• Combined years of experience in Healthcare Industry and Customer Service.
• Strong organizational skills.
• Provide high-level customer service combined with active listening.
• Ability to handle multiple priorities.
• Patience when handling tough patient scenarios.
• Able to perform under pressure while maintaining a positive attitude on a fast paced team.
• Knowledgeable in computer and other communication tools. 

What will you do?

• Serve as the primary point of contact for patients and their families. They handle inquiries, provide information about services and procedures, schedule appointments, and address concerns or complaints. Effective communication skills, empathy, and a patient-centered approach are essential in this role.
• Responsible for managing appointment schedules for healthcare providers. They coordinate with patients to find suitable appointment times, ensuring efficient use of provider availability and minimizing wait times.
• Assist with the registration process for new patients, collecting necessary personal and medical information, verifying insurance coverage, and ensuring all required documentation is completed accurately.  
• Verify insurance benefits for patients and help patients understand their coverage and financial responsibilities.
• Maintain and update patient records, ensuring they are accurate, confidential, and accessible.
• Acts as advocates for patients, helping them navigate the healthcare system, understand their rights, and access appropriate resources or support services. They may provide information on community resources, support groups, or financial assistance programs, as well as address any concerns or complaints raised by patients.
• Provide administrative support to healthcare providers and other staff members. This may include managing office supplies, maintaining appointment calendars, preparing correspondence, coordinating meetings, and assisting with other clerical tasks as needed.

Join the awesome team and enjoy these benefits & perks:

• Home-based work setup
• Medical, Dental Coverage and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Complimentary Sleeping Quarters, Coffee at no cost
• Complimentary Office Fitness and Wellness Facilities at no cost
• Regular Company Events, Work Life Balance, and Career growth opportunities
• Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA

JOIN CONNECTOS NOW!

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

A periodontal practice situated in the heart of Silicon Valley. The Bay Area practice believes the best possible outcomes are from conservative, cutting edge, and predictable treatments.

#ConnectOS #ConnectOSCareers #TeamConnectOS

Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age’, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.

Salary: P50,000 – P70,000 (Monthly Package)

Schedule: Monday - Friday (2:00 PM – 11:00 PM MST)

What are we looking for?

Skills Required:

• At least 3+ years of experience on a similar role
• Background in real estate and/or investments
• Knowledgeable in Microsoft CRM
• Excellent communication skills

What will you do?

• Develop and implement marketing strategies aligned with business goals.
• Create and execute plans for product launches and promotional campaigns.
• Designing a brochure for marketing in the real estate and investment.
• Promotional items (Pens, t-shirt, cups etc.)
• Content Creation: Develop compelling and engaging content for various channels, including social media, blogs, and email.
• Social Media Management: Develop and execute social media strategies to increase brand awareness and engagement.
• Event Management: Plan and execute events or conferences to promote the company and its products/services.
• Brand Management: Maintain and enhance the company's brand image and ensure consistency in messaging across all marketing materials.
• Create monthly newsletter relating to the products and services of the company.
• Market Research (Real Estate Rental and investment products): Identify trends, competitors, and potential opportunities and analyze customer behavior and preferences.

Join the awesome team and enjoy these benefits & perks:

• Home-based work setup
• Medical, Dental Coverage and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Complimentary Sleeping Quarters, Coffee at no cost
• Complimentary Office Fitness and Wellness Facilities at no cost
• Regular Company Events, Work Life Balance, and Career growth opportunities
• Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA

JOIN CONNECTOS NOW!

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

Private equity firm specializing in Real Estate collateral investment assets in lending between opportunists and investors, provides in-house property management service in the Los Angeles metropolitan area, acquire assisted living & multifamily properties, and leverage the latest technology and data trend to improve business operational efficiency.

#ConnectOS #ConnectOSCareers #TeamConnectOS

Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age', race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.

Pramira is currently looking for a dynamic remote HR and Talent Acquisition Coordinator who shares dedication to our principles and can contribute to our team by assisting our HR department with a diverse array of tasks, including recruitment endeavors and overall HR initiatives.

Duties and Responsibilities:

• Assist in creating and posting job requisitions on various job boards.
• Screen incoming resumes and applications, ensuring they meet job requirements.
• Coordinate and schedule interviews with candidates and hiring managers.
• Conduct initial phone screenings to assess candidate qualifications and cultural fit.
• Maintain and update candidate records in applicant tracking system.
• Assist in the preparation of job offers and employment contracts.
• Support with onboarding processes for new hires.
• Assist with HR-related administrative tasks, such as maintaining employee records and files.
• Help with the coordination of employee training.
• Assist with HR compliance, including ensuring the completion of required forms and documentation.
• Support HR team in organizing employee events, meetings, and initiatives.
• Respond to employee inquiries and provide general HR information.
• Assist with benefits administration tasks.
• Keep accurate and up-to-date HR and recruitment data and reports.
• Prepare and analyze HR metrics and reports as requested.
• Maintains the integrity and confidentiality of human resource files and records.

Why BirdEye?

Once upon a time, local businesses could attract customers through advertising and word of mouth. But today consumers choose businesses based on online reputation and digital experiences. The modern marketer must deliver exceptional experiences that create repeat customers, and they need a platform that can do this at scale. Local businesses often struggle to overcome the complexity and inefficiencies that come from using multiple applications to manage and optimize their marketing and customer experience operations. They often find that their use of fragmented point solutions keeps them from achieving true customer insights - and from acting upon them in real time.

This is the challenge that Birdeye solves with its all-in-one reputation and customer experience platform. More than 120,000 local businesses and brands use Birdeye to be found online through local listings and reviews; engage with consumers through webchat, text, and social media messaging; collect digital payments; and gain insights to improve customer experience with survey, ticketing and benchmarking tools.

Founded in 2012 and headquartered in Palo Alto, Birdeye is led by a team of industry experts and innovators from Google, Amazon, Salesforce, and Yahoo and in 2021, our CEO and Co-founder was named 2021 EY Entrepreneur of the Year. Birdeye is backed by the who’s who of Silicon Valley - Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures, and World Innovation Lab - and recently closed a $60 million Series C funding round led by Accel-KKR, a leading technology-focused investment firm. Learn more at birdeye.com

What You'll Do

As a Sales Development Representative you will drive Birdeye forward by generating and qualifying a high-quality pipeline for our SMB or Mid-Market team. Sitting at the top of our sales funnel, you will have the opportunity to create a great first impression for prospective clients and effectively articulate the value proposition of Birdeye. By using strategic research and a technology suite, you will identify, nurture and qualify new leads to generate well researched, qualified meetings for our Account Executive team. You will be a part of a collaborative sales culture dedicated to innovation and the development of its team members, while maintaining a fun and rewarding atmosphere. As a valuable contributor to the SDR team, you will have growth opportunities into upper sales positions.

Responsibilities

• Create a lasting and positive first impression of Birdeye for our prospects
• Become an expert at articulating our value proposition to anyone who asks (or who doesn’t ask)
• Create successful cold calling and email campaigns targeting new prospects
• Partner with our account executive team to help generate meetings, build sales pipeline and drive deals
• Discover new leads through internet research and social media monitoring/messaging, using tools such as LinkedIn Navigator
• Manage prospecting status, data integrity, and forecasting in Salesforce
• Identifying champions and key stakeholders within target accounts
• Meet all key performance metrics and goals on a weekly and monthly basis
  

• You have a bachelor’s degree or equivalent practical experience
• 1-2 years of experience, preferably in a B2B or SaaS sales environment
• Drive to succeed and be promoted
• Excellent written & verbal communication skills
• Highly organized and able to adapt to changing priorities
• Exceptional listening skills combined with the ability to synthesize information

Why You’ll Join Us

At Birdeye, we know that our success is tied to our customers’ success, so we are continually raising the bar for ourselves and others around us to deliver meaningful results.

We seek to innovate and to be the #1 product in our category, which means we need to drive results for our customers and to always deliver what we commit.

Our quality needs to be world-class and second to none, so we are exceptionally hands-on to get work done. We roll up our sleeves and DO.

Working at Birdeye means being part of a tight-knit family that helps you succeed and loves to celebrate with you! We find strength in diversity and inclusion, so we strive to find different points of view and expect everyone to represent their authentic self at all times.

Job Title: Production Coordinator

About Dead Eye Designs:

Dead Eye Designs is a custom apparel company specializing in high-quality custom products, with a primary focus on the competitive shooting niche. We manage all aspects of production for our products from product development to designing, printing, cutting, and sewing of those products. We are seeking a skilled and motivated Production Coordinator to join our team and play a crucial role in ensuring the efficiency and success of our dynamic production operations.

Dead Eye Designs is a subsidiary of Silverback Disruptives, a long-standing agency providing creative and radically disruptive services to help you start, maintain and grow your business in the rapidly changing world of digital sales, marketing and social media.

Job Description:

As the Production Coordinator at Dead Eye Designs, you will be responsible for overseeing various

aspects of production: managing production timelines based on client orders, communicating with account managers about capacity, product development,  and shipping and inventory management. Your key responsibilities will include:

Workers/Members Development Management

• Work closely with the production team from the development stage to the delivery of finished products.
• Communicate with workers to ensure they understand their tasks, operate in safe and supported working conditions, and are treated fairly by management.

Occupational Health and Safety Standards

• Implement and oversee safety protocols to ensure a safe work environment, especially in the physical production process, such as sewing, cutting, heat press, etc.

Production Management

• Handling all types of production issues, section by section coordination, focusing on the sewing, cutting & finishing section. 
• Responsible for ensuring the quality of the finished product. 
• Making sure that all outgoing products pass the company standards and that the products meet customer satisfaction by maintaining quality.

Production Schedule Management

• Prepare a schedule and plan daily work for the wet and dry process, delegate work based on workload and priority requirements.
• Focus on daily production planning to meet customer delivery dates and implement customer requirements.

Product Development Management

• Schedule and coordinate product development tasks.
• Collaborate with teams to provide feedback and suggestions for product improvement.

Physical Shipping Preparation

• Manage the weights for US orders destined to the US forwarding point.
• Book UPS shipping for orders going to the US forwarding point and prepare packing slips.
• Efficiently pack shipments to meet quality standards.

Production Inventory Management

• Source materials and ensure their availability for production.
• Stock shipping materials and manage inventory efficiently.

Job Specification

• Bachelor’s Degree in relevant fields or equivalent experience.
• Excellent communication and collaboration abilities. 
• In-depth knowledge of production processes
• Strong leadership skills and ability to manage a team.
• Has a keen eye for details.

Nice to Have:

• Knowledgeable about sewing and the production of clothing/finished goods.
• Proficiency in using project management tools: Monday.com, Hubspot, etc. 
• Familiarity with inventory management practices.
• Knowledgeable about photo editing software.
• Knowledgeable in MS Office (Word, Powerpoint, Excel, Outlook)

SALARY

Starting at 15,000 PHP monthly, with adjustments based on experience and performance.

HOW TO APPLY

If you are a dedicated and organized individual with a passion for managing production

processes and ensuring top-quality products, we encourage you to apply. Please submit

your resume and a cover letter outlining your relevant experience and why you are an

ideal fit for this role to jham@ded.store or directly to the HR.

Salary: 40,000 to P50,000 (Monthly Package)

Schedule: Monday – Friday (8:00 AM - 5:00 PM Victoria AU)

What are we looking for?

Skills Required:

• Prior experience in Sales – telesales, B2B, field sales, etc.
• High level of demonstrable persuasion, negotiation skills & English communication skills
• Enthusiasm, willingness & aptitude to learn & develop a career

Nice to Have:

• Background in lighting industry
• Experience handling AU clients
• Previous experience in outbound calling

What will you do?

• Account Management – building rapport with an existing client base, up-selling & cross selling to drive retention & sales growth
• Sales Acquisition – outbound calling, lead generation and business development
• Processing orders & credits

Join the awesome team and enjoy these benefits & perks:

• Medical, Dental Coverage and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Complimentary Sleeping Quarters, Coffee at no cost
• Complimentary Office Fitness and Wellness Facilities at no cost
• Regular Company Events, Work Life Balance, and Career growth opportunities
• Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA

JOIN CONNECTOS NOW!

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

A reputable leader in the Lighting Industry for over 13 years - distributing lamps, light fittings & lighting accessories to commercial businesses across Australia. A distributor of high-quality Lighting Products & are affiliated with various other leaders in the Lighting Industry to ensure we can source preferred brands and offer the best tailored solution our clients & their specific niche industry needs. We stock high quality, certified, commercial grade lighting products.

To learn more about our awesome opportunities, visit connectos.co/careers

#ConnectOS #ConnectOSCareers #TeamConnectOS

Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age’, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.

POSITION DESCRIPTION

Sales Team Leader
Philippines
Reporting to:

We’re an award-winning global outsourcer providing contact center and back-office services on behalf of our global clients. As a Sales Team Leader, your role is vital in keeping our customers and employees happy and contributing to our organization’s growth and success.

As an Acquire BPO employee, you are responsible for complying and enforcing policies and procedure designed to achieve information security. You are also responsible for protecting credit card, personal and/or sensitive personal information that you may handle or process during your employment in Acquire BPO.

A SNAPSHOT OF YOUR ROLE

As a Sales Team Leader, you will provide day-to-day support and supervision to your assigned team. You will oversee and manage the distribution of work and will report the team’s performance, progress of services and possible issues or risks. Your role includes, but not limited to the following:

• Motivate staff to meet and/or exceed productivity target without affecting the high quality of delivery.
• Manage performance of all staff through weekly coaching and monthly performance review.
• Lead and inspire a team of sales agents to deliver excellent levels of individual/team performance and customer satisfaction
• Define strategies and focus on activities that will help the sales team achieve better sales results.
• Provide timely constructive feedback to all staff regarding their performance; acknowledge strengths and identify areas of opportunities.
• Manage attrition by ensuring proper and constant guidance and development of every staff in the team.
• Maintain team’s growth and progress by consistently monitoring performance, reinforcing quality, acknowledging strengths and addressing areas of opportunities.
• Ensure individual and team's adherence to the policies and procedures of the program and of the company; sanctions are applied for non-adherence.
• Perform 50% TL tasks and 50% agent tasks. Agent tasks includes:
  • Contact leads that requested a call back.
  • Explain the NOKK proposition.
  • Capture required details from Buyer/Renter.
  • Lodge a search request through the NOKK system using the captured details.
  • Create a qualified home loan lead – ensure the buyer is serious.
  • Create a qualified home mover lead -= ensure the renter is serious about moving soon.
  • Action leads promptly.
  • Maintain a detailed outcome in MS Excel format.
• You will still perform duties and responsibilities that may be assigned to you from time-to-time, aside from the tasks specified in the foregoing.

A BIT ABOUT YOU

• Solid experience in Sales, preferably B2B.
• Experience with Australian market is a plus point.

• Good knowledge of various sales techniques.
• Outstanding customer service skills.
• Excellent networking skills.
• Excellent presentation and coaching skills.
• Ability to strengthen and unite the team.
• Outstanding decision-making and conflict management skills.
• Excellent verbal and written communication skills.
• A keen eye on details.

• Ability to deal with demanding customers and escalations.
• Energetic and motivating individual.
• Works well under pressure.

WHAT SUCCESS LOOKS LIKE

• Metrics as dictated by the clients
• Quality and compliance metrics
• Client Satisfaction Metric

WHAT WE VALUE

We’re proud of our diverse global team, all working in a collaborative environment and happy to share these common values:

• Collaboration: Brilliant jerks can be brilliant elsewhere.
• Impact: Do, get it done, create impact.
• Passion: Be positive, bring passion and energy.
• Transparency: A transparent team can help each with other.

Join the A-Team and experience the A-Life!

Effectively coordinating day-to-day administrative duties and providing vital support to the Operations Manager and Project Managers. Your expertise will be crucial in ensuring:

• Efficient management of national and international transportation and logistics requirements.
• Accurate and timely execution of processes in accordance with company and customer specifications.
• Meticulous oversight and management of contracts for optimal efficiency and compliance.

Your organizational skills, attention to detail, and proactive approach will be invaluable in ensuring the smooth flow of operations and the success of various projects.

• At least 3+ years of experience working as an Operations Coordinator
• Supply Chain Management/Integrated Logistics; strong understanding of best practices in inventory management, warehousing, and transportation.
• Transportation Systems and Management; expertise in planning, organizing, and optimizing transportation operations.
• HSE Leadership; strong commitment to health, safety, and environmental (HSE) principles.
• Excellent organizational skills with the ability to prioritize tasks effectively.
• Effective communication and negotiation skills
• Strong customer service and relationship management skills.
• Commercial/Contract Management

Standard Job Benefits:

• HMO on Day 1
• Work from Home Set Up
• Paid Time-Off
• Quarterly Sick-Leave conversion
• Paid Government-Mandated Benefits (SSS, PHIC, Pag-IBIG)
• Equipment provided.

Standard Job Highlights:

• Work-life balance
• Career growth and development opportunities
• Stable organization and industry leader
• Collaborative and fruitful company culture