Your role as a Department Manager is to put the customer & colleagues at the center of everything you do. You need to ensure the highest possible level of customer service and ensure that the visual merchandising is executed according to our guidelines. You maximize the sales opportunities and the profitability of your store by leading with clear actions, as well as follow up on the results. You ensure you have a great team and support their development, trainings, performance and talent pipeline. Our business is your business, so when you grow, we grow.​

Key Responsibilities​

• You lead with a vision to secure the best experience for all our colleagues and customers. ​
• You analyse and follow up on Sales & Profit KPI's for your department. ​
• You support recruitment and ensures growth of team​
• You evaluate your team’s performance, provide regular feedback, and support succession through their development and training. ​
• You ensure Health & Safety, legal, and security are in accordance with H&M standards and local laws to always secure all employees and customers safety. ​

A Sales Advisor is responsible for delivering the best customer experience that contributes to the store’s sales and profit. As a Sales Advisor, you’ll always put customers first, offer assistance, and share your product and fashion knowledge. You’ll create an environment that is easy for customers to shop through store operations and great garment care. You will also share your knowledge and skills with your colleagues, offering help where needed to build a positive working environment.

Key Responsibilities

• Provide great customer experience.
• Fold, hang, display, and merchandise garments to maximize selling opportunities.
• Actively process, stock and replenish garments on the sales floor and in the stock room.
• Open, unpack, and label merchandise with security tags.
• Support customer purchases and returns in the register.

As a Restaurant Manager at Nabe Japanese Izakaya and Hotpot - SM Baguio, you will be responsible for overseeing all aspects of the restaurant's daily operations. Nabe is a lively and authentic Japanese izakaya and hotpot restaurant, and your main objective will be to deliver an outstanding dining experience to guests while ensuring smooth functioning behind the scenes. Your role involves managing a diverse team, maintaining food quality and safety standards, driving business growth, and upholding the restaurant's reputation as a top-notch culinary destination.

Key Responsibilities:

1. Team Leadership and Training:

- Train and supervise a team of staff members, including servers, cashiers, kitchen staff, and support personnel.

- Foster a positive and professional work environment, encouraging teamwork, collaboration, and continuous improvement.

- Conduct regular staff meetings, provide feedback, and organize training sessions to enhance employee performance.

2. Guest Experience and Service:

- Ensure that guests receive exceptional service and enjoy a memorable dining experience.

- Address guest inquiries, feedback, and complaints with empathy and efficiency, striving to exceed expectations.

- Monitor customer satisfaction levels and implement strategies to enhance overall service quality.

3. Restaurant Operations Management:

- Oversee day-to-day restaurant operations, including opening and closing procedures, staffing, and scheduling.

- Coordinate with the kitchen team to maintain high-quality food preparation, presentation, and consistency.

- Implement and enforce health, safety, and sanitation standards to ensure a clean and safe environment for customers and staff.

4. Food and Beverage Quality:

- Maintain the restaurant's reputation for serving delicious and authentic Japanese cuisine.

- Monitor food quality, portion control, and food presentation, ensuring adherence to the restaurant's standards.

- Work closely with the chef to develop and update menus, taking into account customer preferences and seasonal ingredients.

5. Financial Management:

- Monitor inventory levels, food costs, and other expenses to ensure profitability without compromising quality.

- Prepare and analyze financial reports, budgets, and forecasts to track performance and make data-driven decisions.

- Identify opportunities to optimize revenue and control costs.

6. Marketing and Promotion:

- Collaborate with the marketing team to develop and execute promotions, events, and loyalty programs.

- Actively engage with the local community and build relationships to increase the restaurant's visibility and attract new customers.

A LITTLE BIT ABOUT Boldr

• Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.
• We are a global team, united by our desire to connect diverse people with common values for Boldr Impact. 
• We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.

LET’S START WITH OUR VALUES

• Meaningful connections start with AUTHENTICITY
• We do our best work by being CURIOUS
• We grow by remaining DYNAMIC
• Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE 
• At the heart of great partnerships, we’ll always find EMPATHY

WHAT IS YOUR ROLE

As a Sales Development Representative, you’ll be conducting phone calls to our client’s list of cold and warm leads to close them as customers. By skillfully building interest, you should be able to create opportunities with new prospects as well as educate them about the products of our client. You must be able to ask smart, targeted questions, and speak knowledgeably. A successful Sales Development Representative is a strong communicator and a fast learner with the natural sales instinct to be the face and voice of our company.

WHY DO WE WANT YOU

We are currently looking for impact-driven individuals who are passionate in helping Boldr grow and achieve our purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic and Authentic.

WHAT WILL YOU DO

• Reach out to potential customers to produce real opportunities by asking qualifying questions.
• Understand the products inside and out and articulate our value proposition clearly.
• Talk to leads
• Conduct system demos to potential clients.
• Closing deals and a competitive conversion rate on their sales funnel.

WHAT WE’LL LIKE ABOUT YOU

 YOU ARE…

• Curious and authentic, just like us! #BeBoldr 

• An analytical and critical thinker, with an eye for even the most minute of details
• Passionate about client satisfaction

YOU HAVE…

• A bachelor’s degree in any field you are passionate about!
• 2 to  3 years of experience in a sales position.
• Ability to learn about various products, and display and confidently share this knowledge.
• Customer service skills: You will need to be able to speak in a friendly way to customers and potential customers, listening to their needs and helping communicate options for them.
• Sincere customer empathy, high integrity, and honesty.
• Strong work ethic, interpersonal skills, and sense of urgency.
• Excellent skills in written communication, phone, and presentation.
• An understanding of business relationships and how to develop healthy client relations.
• Proven records of strong organizational, prioritization, and multitasking skills with extreme attention to detail.
• Taking advantage of our most winnable opportunities. 
• Inbound leads are the most likely to lead to memberships. Acting fast increases this further. 
• Proactive in sharing content and answering FAQs. 
• “Conversational” relationship with parents increases the likelihood of signups. 
• Center Directors meet new customers and put a human face to the business. 
• Leadership focusing on long term growth and building their franchise’s brand.