As an Associate Manager, you will set the path to success by managing performance and service quality to guarantee customer satisfaction. You are also expected to:

• Establish and maintain communication with clients and/or team members; understand their needs, resolve issues, and meet expectations
• Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations that would impact the bottom line
• Identify the training needs that will equip the staff with fundamental skills and knowledge
• Have a thorough understanding of the various system tools and operational procedures utilized within the program
• Collaborate with stakeholders on a regular basis for changes in promotions and updates
• Conduct all defined and required process compliance and adherence to all team members, partners, and third-party providers 

In this role, you will have to:

• Analyze existing business process, workflows, and operations within the Program
• Identify process bottlenecks, inefficiencies, and areas for improvement
• Work closely with process owners to understand the requirements and pain points
• Collect, organize and analyze data  related to process performance, quality and KPIs
• Generate reports and insights  from data analysis to drive decision making 
• collaborate with clients and internal stakeholders to gather and document business requirements
• Translate business needs into clear and actionable requirements for process improvement
• Propose and design process improvements and optimization to meet client and company objectives
• Develop detailed process documentation, including flowchart and SOPs
• Manage and oversee the implementation of process improvement and changes 

The ideal candidate will develop relationships with key accounts to maximize revenue and client retention. You act as a consultant by developing account strategies that provide the greatest opportunities to drive revenue.

Managers in this role get to:

Impact the Bottom Line: Drive the performance of a team of Consultants, meeting and exceeding all KPI targets.

Strengthen Relationships: Manage attrition, shrinkage, and other critical metrics of the team.

Influence the Lives of Others: Coach and mentor Consultants, providing feedback and performance management.

Keep Management Updated: Inform leadership on the latest trends of end-user customers and provide feedback to Ops Managers.

Define Sutherland's Reputation: Drive organizational initiatives within the team from time to time.

A LITTLE BIT ABOUT Boldr

• Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.
• We are a global team, united by our desire to connect diverse people with common values for Boldr Impact. 
• We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.

LET’S START WITH OUR VALUES

• Meaningful connections start with AUTHENTICITY
• We do our best work by being CURIOUS
• We grow by remaining DYNAMIC
• Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE 
• At the heart of great partnerships, we’ll always find EMPATHY

WHAT IS YOUR ROLE

As a Sales Development Representative, you’ll be conducting phone calls to our client’s list of cold and warm leads to close them as customers. By skillfully building interest, you should be able to create opportunities with new prospects as well as educate them about the products of our client. You must be able to ask smart, targeted questions, and speak knowledgeably. A successful Sales Development Representative is a strong communicator and a fast learner with the natural sales instinct to be the face and voice of our company.

WHY DO WE WANT YOU

We are currently looking for impact-driven individuals who are passionate in helping Boldr grow and achieve our purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic and Authentic.

WHAT WILL YOU DO

• Reach out to potential customers to produce real opportunities by asking qualifying questions.
• Understand the products inside and out and articulate our value proposition clearly.
• Talk to leads
• Conduct system demos to potential clients.
• Closing deals and a competitive conversion rate on their sales funnel.

WHAT WE’LL LIKE ABOUT YOU

 YOU ARE…

• Curious and authentic, just like us! #BeBoldr 

• An analytical and critical thinker, with an eye for even the most minute of details
• Passionate about client satisfaction

YOU HAVE…

• A bachelor’s degree in any field you are passionate about!
• 2 to  3 years of experience in a sales position.
• Ability to learn about various products, and display and confidently share this knowledge.
• Customer service skills: You will need to be able to speak in a friendly way to customers and potential customers, listening to their needs and helping communicate options for them.
• Sincere customer empathy, high integrity, and honesty.
• Strong work ethic, interpersonal skills, and sense of urgency.
• Excellent skills in written communication, phone, and presentation.
• An understanding of business relationships and how to develop healthy client relations.
• Proven records of strong organizational, prioritization, and multitasking skills with extreme attention to detail.
• Taking advantage of our most winnable opportunities. 
• Inbound leads are the most likely to lead to memberships. Acting fast increases this further. 
• Proactive in sharing content and answering FAQs. 
• “Conversational” relationship with parents increases the likelihood of signups. 
• Center Directors meet new customers and put a human face to the business. 
• Leadership focusing on long term growth and building their franchise’s brand.

• The Sales Consultants are responsible for selling the company's products (various immigration/migration/ visa services) by identifying potential clients, educating prospects on products through calls, and online presentations through webinars, and providing existing customers with exceptional support.

Responsibilities

• Provide general sales support (needs analysis, data review, and product demonstrations)

• Serve as the customer advocate and liaison for product management and development.

• Prepare periodic forecasts and progress updates toward sales goals

• Assess client's profile on what services they are best qualified to sign up

• Schedule meetings and presentations with prospected clients

• Communicate with clients through phone call, email, or chat to offer or explain the services the company offers

• Build rapport with clients and manage negotiations

• Assist clients in securing personal documents needed

• Ensure to hit monthly sales target

• Build and promote strong and long-lasting professional relationships with the clients

• Perform other duties as assigned

• The ideal candidate will develop relationships with key accounts to maximize revenue and client retention. You act as a consultant by developing account strategies that provide the greatest opportunities to drive revenue.

Responsibilities

• Provide general sales support (needs analysis, data review, and product demonstrations)
• Serve as the customer advocate and liaison for product management and development
• Prepare periodic forecasts and progress updates toward sales goals
• Assess client's profile on what services they are best qualified to sign up
• Schedule meetings and presentations with prospected clients
• Communicate with clients through phone call, email or chat to offer or explain the services the company offers
• Build rapports with clients and manage negotiations
• Assist clients in securing personal documents needed
• Ensure to hit monthly sales target
• Build and promote strong and long-lasting professional relationship with the clients
• Perform other duties as assigned

Job Description

• The ideal candidate will develop relationships with key accounts to maximize revenue and client retention. You act as a consultant by developing account strategies that provide the greatest opportunities to drive revenue.

Responsibilities

• Provide general sales support (needs analysis, data review, and product demonstrations)
• Serve as the customer advocate and liaison for product management and development
• Prepare periodic forecasts and progress updates toward sales goals
• Assess client's profile on what services they are best qualified to sign up
• Schedule meetings and presentations with prospected clients
• Communicate with clients through phone call, email or chat to offer or explain the services the company offers
• Build rapports with clients and manage negotiations
• Assist clients in securing personal documents needed
• Ensure to hit monthly sales target
• Build and promote strong and long-lasting professional relationship with the clients
• Perform other duties as assigned