Your role as a Department Manager is to put the customer & colleagues at the center of everything you do. You need to ensure the highest possible level of customer service and ensure that the visual merchandising is executed according to our guidelines. You maximize the sales opportunities and the profitability of your store by leading with clear actions, as well as follow up on the results. You ensure you have a great team and support their development, trainings, performance and talent pipeline. Our business is your business, so when you grow, we grow.​

Key Responsibilities​

• You lead with a vision to secure the best experience for all our colleagues and customers. ​
• You analyse and follow up on Sales & Profit KPI's for your department. ​
• You support recruitment and ensures growth of team​.
• You evaluate your team’s performance, provide regular feedback, and support succession through their development and training. ​
• You ensure Health & Safety, legal, and security are in accordance with H&M standards and local laws to always secure all employees and customers safety.

The position develops an outstanding talent pool and serves as an ambassador for the extraordinary career opportunities and service culture of the hotel. The HR Manager showcases a strong interpersonal & networking skills and team-building strengths and builds a reputation for the brand to be the employer of choice. 

FOCUS ON TIMELY AND STRATEGIC RECRUITMENT SYSTEM 

• Develop strategies in pooling for talents 

• Expand the network in the industry to better source out talents 

• Continuously improve the recruitment process and implement recruitment innovations 

• Conduct assessment/interviews for talents and other related tasks for recruitment.  

• Assist Director of Talent & Culture for other key positions (Department Heads and Executives) as assigned

• Works with Division and Department and requisition and interview logistics

• Prepares Job Flash and Job Postings on different Job Boards

• Works with Manpower Agencies for the requisition of outsourced staff

• Prepares Job Offer, Employee Contract and Onboarding materials for New Hires

• Prepares Employee Action Form as documentation of all employee movement

You will be responsible for the development of the team and its members ensuring the consistent delivery of the highest quality service to a portfolio of clients and also for the provision of appropriate frameworks and controls to ensure adherence to all procedures and policies.

You will support the development of strategic relationships with clients, monitoring current service levels as well as supporting further business development opportunities with those clients.

Drawing on your existing experience in Corporate, Company or Fiscal law  you will create and maintain a positive and professional environment that motivates team members to learn and develop with regular, frequent and transparent communication.

You will lead and manage all recruitment, resourcing, training and development requirements of the team to meet client demands and career development of team members and also you will lead and manage continuous improvement objectives of the team and contribute to those objectives at a department level also.

You’ll be highly organized, pay close attention to detail and able to bridge the gap between Client Services and Technical/Compliance/Sales etc and know when and how to bring these Subject Matter Experts in as and when necessary.

You will build strong customer relationships with existing and new clients, banks and other external parties, gaining insight into their needs and delivering customer-centric solutions also ensuring we meet our legal and contractual requirements.

Client Services Manager may be required to cover for a Senior Accountant at any time,therefore needs to be competent and confident in all accounting roles and responsibilities as well.

You will lead board and shareholders meetings, reviewing related minutes, agreements and documentation.

We are never complacent and always encourage our people to look for ways to improve our business; here everyone’s opinion counts and we will value your contribution.

Your long-term career goals are important to us too. We want to make sure we’re providing the support and opportunities you need to achieve your dreams so we can build a successful future, together. 

Reporting Line

• This position reports directly to the Connectivity and Products (C&P) Sales Manager and indirectly to the Director.

Primary Responsibilities    

• Generates and capitalizes on new sales opportunities in order to meet required revenue targets within defined areas of responsibility.
• Prepares individual sales action plans in line with the overall sales strategy to ensure a targeted and focused approach that consistently contributes to the overall growth aims of the business.

Specific Responsibilities   

• In conjunction with overall sales strategy, creates sales plans to grow SGS revenue for designated industry, market segment, accounts and/or geographical location.
• Identifies, conducts research, plans and contacts potential clients to establish new business in order to achieve targeted revenue growth.
• Anticipates, identifies, and comprehends client’s needs and pains and translates those into sales opportunities.
• Prepares quotation, service agreement, and tender within set deadlines.
• Ensures timely and professional submission of all information and proposals as requested by clients, ensuring follow-up until closure.
• Prepares and submits timely and accurate reports of sales activities, especially client visits/calls.
• Resolves customer complaints by addressing problems, facilitating the development of solutions, preparing reports and making recommendations to managers.
• Monitors customer satisfaction and settlement of accounts with SGS.
• Maintains positive relationships with current and potential clients through regular contacts.
• Liaises with technical/operations teams to ensure excellent communication channels exist to facilitate the successful handover and execution of the new and current business.
• Collaborates marketing strategy and business development teams as appropriate.
• Tracks competitor activity.
• Provides agreed billing arrangement to the invoicing team and provides details of payment arrangements to assist collection of all assigned accounts.
• Maintains awareness and knowledge of all SGS services, ensuring that the full range of SGS services are presented to new and existing clients to maximize sales opportunities.
• Forwards potential opportunities to other Business Lines as appropriate and promotes collaboration to ensure successful conversion.  
• At all times, adopts a safe behavior by exercising due regard for the health and safety of SGS employees and clients, in line with SGS policies and procedures and SGS 15 Rules for Life.
• At all times, complies with SGS Code of Integrity and Professional Conduct.
• Performs other related duties as may be assigned either to achieve of departmental goal or for his/her personal or professional training, education or development as programmed by his/her immediate superior.
• Complies with the Quality, Health and Safety, Environment and Energy (QHSEE) policies and supporting objectives including, but not limited to:
• Demonstrates strong commitment to SGS QHSEE policies, procedures and work instructions by actively participating in meetings, projects and events, completes required training, intervenes in unsafe situations, refuses unsafe work, and complies fully with all applicable laws and regulations related to HSEE
• Responds appropriately and immediately to emergency situations and assists other staff members in maintaining readiness to respond to emergencies within the workplace
• Disposes or directs the disposal of waste generated as a part of daily work performed in a safe manner and in compliance with the disposal regulations and requirements, and in accordance with SGS Environmental Management System requirements
• Reports all incidents, including near misses and hazards, that may affect the achievement of QHSEE objectives in accordance with SGS Incident Reporting and Management requirements
• Efficiently uses all equipment, including safety equipment, and company owned property in the manner intended and reports any damaged / lost equipment to immediate superior
• Maintains a safe and tidy worksite according to the organization’s 5S program and guidelines
• Maintains awareness of the safety and health related hazards and environmental aspects and proposes action plans to control the risks to immediate superior or QHSEE Coordinators
• Actively participates in incident investigations and risk assessments as deemed necessary by SGS management
• Fulfills the requirements needed in the success of the QHSEE Management System
• Recognizes the potential consequences of not following the established policies, procedures, and guidelines, including not fulfilling the organization’s compliance obligations

Job Description

We are seeking an experienced and dynamic Sales Manager with a proven track record in sales, particularly in the US and international market. The ideal candidate will possess expertise in managing international sales teams, a strong background in dealing with clients in the United States, and proficiency in utilizing HubSpot for sales and marketing activities. The successful candidate should demonstrate excellent communication skills, a strong screen presence, and the ability to think strategically to drive business growth.

Job Responsibilities

• Develop and execute a comprehensive international sales strategy, with a primary focus on the international market.

• Identify key market trends, opportunities, and challenges to drive business development.

• Cultivate and maintain strong relationships with key clients. 

• Understand client needs and provide tailored solutions to enhance customer satisfaction and loyalty.

• Identify key stakeholders and understand their needs and expectations

• Identify potential customers or leads through various channels such as cold calling, email campaigns, networking, or inbound marketing

• Present a detailed proposal or quote outlining the terms, pricing, and conditions of the sale.

• Effectively attaining sales targets to the fulfillment of organizational objectives, ensuring alignment with strategic goals and fostering sustained business growth.

• Maintaining continuous and open communication with the  Sales Development Representative (SDR) team

• Effectively using HubSpot to streamline workflows and enhance customer engagement.

• Maintain a comprehensive understanding of HubSpot's functionalities and operations for ensuring a cohesive and effective approach towards our shared objectives

• Taking client calls for building good relationships and closing deals

• Use market insights to adapt and refine sales strategies for optimal performance.

• Adapt to changing market conditions and implement proactive strategies to address challenges.

• Provide regular and comprehensive reports on sales performance, key metrics, and market trends.

• Analyze data to make informed decisions and continuously improve sales strategies.

We are seeking a highly motivated and results-driven Senior Sales Development Representative (SDR) to join our growing sales team. The Senior SDR will play a crucial role in identifying and qualifying potential leads, initiating contact with prospective customers, and setting up appointments for our sales team. If you are a self-starter with excellent communication skills and a passion for sales, we want to hear from you.

Job Responsibilities

• Team Leadership: Lead, mentor, and inspire a team of Sales Development Representatives to achieve and exceed targets.
• Strategy Development: Collaborate with sales and marketing teams to develop and refine lead generation strategies and tactics.
• Process Optimization: Continuously improve sales development processes and workflows to maximize efficiency and effectiveness.
• Training and Development: Provide ongoing training, coaching, and feedback to SDRs to enhance their skills and performance.
• Performance Management: Set clear performance expectations, track metrics, and provide regular performance reviews and constructive feedback.
• Lead Generation: Personally contribute to lead generation efforts by identifying and engaging with potential prospects through outbound prospecting activities.
• Pipeline Management: Monitor and manage the lead pipeline to ensure a steady flow of qualified opportunities for the sales team.
• Cross-Functional Collaboration: Work closely with sales, marketing, and other teams to align strategies, share insights, and drive overall business objectives.
• Reporting and Analysis: Generate regular reports on key metrics and performance indicators, and provide actionable insights to drive improvements.

Skills Requirement

• Strong verbal and written communication skills.
• Familiarity with CRM software (e.g., Salesforce, HubSpot) is advantageous.
• Ability to work in a fast-paced and dynamic environment.
• Proven experience in sales development or inside sales, with a track record of exceeding targets.
• Previous experience in a leadership or mentoring role, preferably in a sales environment.
• Excellent communication, interpersonal, and leadership skills.
• Analytical mindset with the ability to analyze data, identify trends, and make data-driven decisions.
• Results-oriented mindset with a strong focus on achieving and exceeding goals.
• Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.

Required Experience

• Bachelor's degree in Business, Marketing, or a related field (or equivalent work experience).
• 5+ years of experience in Sales Development

Reporting to the Head of Communications and Public Affairs, the successful candidate will play a key role in developing and implementing foodpanda’s public policy strategy and programmes to optimize the business and operating environment. Working collaboratively with various business functions in foodpanda, the successful candidate will be a key contributor in maintaining the company’s good reputation and standing among the communities in which we operate.

• Develop foodpanda’s internal public policy strategy and programmes on topics relating to the tech and food delivery sector, including but not limited to employment, gig work, sustainability, competition, as well as consumer & data protection
• Collaborate with internal and external stakeholders to implement foodpanda’s policy stance and programmes
• Build foodpanda’s stakeholder network within the public sector, academia, professional associations, NGOs, and more, both at the central and local levels (travel to provinces, regional company offices, and other key locations are required)
• Communicate and advocate for foodpanda’s policy positions by (a) drafting position papers on proposed legislation, (b) responding to concerns from government stakeholders, (c) developing policy communications materials in consultation with key internal stakeholders such as PR/communications, legal and operations; and (d) where needed, represent foodpanda at government meetings/Congressional hearings
• Contribute to foodpanda’s efforts in uplifting riders, vendors, and our communities through relevant initiatives
• Identify and pursue partnerships with government agencies, key opinion leaders, or credible organizations to build thought leadership
• Drive the implementation of these initiatives and programmes, and track and review the effectiveness of the same

Main Responsibilities:

ANIMATION & PRODUCT LAUNCHES

• Align the brand direction for each launch with the regional vision to ensure relevant visual merchandising outcomes that supports the marketing strategy.
• To submit forecasting of launch POSM and testers based on marketing priorities and budget.
• Design and create visual merchandising displays based on launches needs in all POS and to manage the production and delivery to stores.
• Consolidate POSM orders that requires local fabrication for all launches.
• Update planogram for all stores and formats based on Merchandising plan and aligning with Marketing team.
• Preparation of visuals for various formats utilizing brand guidelines and manage vendors in the process and ensure visuals are installed on planned launch date.
• Preparation of comprehensive and clear launch fitting guide relevant for all stores for BC to follow.
• To provide asset creation and graphic layout for all launches and related market event setup.
• Consolidate launch reports for submission to Regional team and photos update on Flash report.
• To submit Sephora VM planograms for every launch changeover.
• To work with suppliers on VM POSM production for animation and events setup.
• Setup of animation and events.

OPENINGS/ RENOVATION

• To create a store brief when there is a new store opening or renovation.
• To plan the visual merchandising aspects of a new store by preparing the planogram, category organization and visual elements of the store.
• Assist in sourcing and ordering of merchandising elements, manage the production processes, timeline and quality.
• Align store’s needs with regional direction in the presentation of products and visuals.
• Preparation of comprehensive and clear store opening fitting guide for setup team to follow.

FORECASTING, INVENTORY MANAGEMENT & BUDGET

• To manage long-term planning for planograms based on the product assortment plan to identify POSM needs and allocation for PH network.
• To consolidate and submit forecasting of generic and permanent POSM based on above, while validating warehouse stock levels to ensure accurate forecast.
• Track status of orders and ensure timely delivery of POSMs to each store.
• Work with logistics team to align allocation plans for markets and ensure healthy POSM stock levels.
• Manage local production to fulfill store needs where necessary.
• Manage and track cost spending with every launch VM (F24, F27) budget.

A Sales Advisor is responsible for delivering the best customer experience that contributes to the store’s sales and profit. As a Sales Advisor, you’ll always put customers first, offer assistance, and share your product and fashion knowledge. You’ll create an environment that is easy for customers to shop through store operations and great garment care. You will also share your knowledge and skills with your colleagues, offering help where needed to build a positive working environment.​

Key Responsibilities​

• Provide great customer experience.​
• Fold, hang, display, and merchandise garments to maximize selling opportunities.​
• Actively process, stock and replenish garments on the sales floor and in the stock room.​
• Open, unpack, and label merchandise with security tags.​
• Support customer purchases and returns in the register.​

A Sales Advisor is responsible for delivering the best customer experience that contributes to the store’s sales and profit. As a Sales Advisor, you’ll always put customers first, offer assistance, and share your product and fashion knowledge. You’ll create an environment that is easy for customers to shop through store operations and great garment care. You will also share your knowledge and skills with your colleagues, offering help where needed to build a positive working environment.

Key Responsibilities

• Provide great customer experience.
• Fold, hang, display, and merchandise garments to maximize selling opportunities.
• Actively process, stock and replenish garments on the sales floor and in the stock room.
• Open, unpack, and label merchandise with security tags.
• Support customer purchases and returns in the register.
   

A Sales Advisor is responsible for delivering the best customer experience that contributes to the store’s sales and profit. As a Sales Advisor, you’ll always put customers first, offer assistance, and share your product and fashion knowledge. You’ll create an environment that is easy for customers to shop through store operations and great garment care. You will also share your knowledge and skills with your colleagues, offering help where needed to build a positive working environment.​

​

Key Responsibilities​

• Provide great customer experience.​
• Fold, hang, display, and merchandise garments to maximize selling opportunities.​
• Actively process, stock and replenish garments on the sales floor and in the stock room.​
• Open, unpack, and label merchandise with security tags.​
• Support customer purchases and returns in the register.​

​

A Sales Advisor is responsible for delivering the best customer experience that contributes to the store’s sales and profit. As a Sales Advisor, you’ll always put customers first, offer assistance, and share your product and fashion knowledge. You’ll create an environment that is easy for customers to shop through store operations and great garment care. You will also share your knowledge and skills with your colleagues, offering help where needed to build a positive working environment.​

Key Responsibilities​

• Provide great customer experience.
• Fold, hang, display, and merchandise garments to maximize selling opportunities.​
• Actively process, stock and replenish garments on the sales floor and in the stock room.​
• Open, unpack, and label merchandise with security tags.​
• Support customer purchases and returns in the register.

Job Summary

• Concentrates in driving business growth and the development of talent.  Spends time in reviewing and assessing overall team performance.
• Balances stakeholders by establishing good working relationship with the cluster counterparts and other support groups (e.g. HR, IT, etc.)
• Concentrates in engaging and developing teams and individuals.  Expected to perform review of core processes, complex ad hoc work, and all other client requirements, as needed.  Provides consistent feedback on accuracy and timeliness of outputs made by the team
• Monitors overall teams' results and performance based on the KPIs (ex. Quality and Timeliness, Error Report, Increased Productivity and Lowers Overtime, among others). 
• Initiates and facilitates meetings to address overall teams' performance and develop/coach non-performing individuals.
• To facilitate and assist various Depositary processes of complex clients and conduct all work in accordance with IQ-EQ Philippines Inc. policies and procedures, as needed.
• As a people manager, the Manager leads, organizes, coordinates, develops, monitors the performance, delegates tasks and responsibilities to their direct reports and their team members (skip level), as needed.
• Ensures balanced work allocation across their teams and reallocates resources accordingly.

Core Responsibilities

• Responsible for the preparation of complex reporting requirements, when necessary.
• Monitors the timely and accurate deliverables of their teams, and intervene, as necessary.
• Acquire knowledge to become specialists of their designated clients' requirements and deliverables.
• Monitors their teams' compliance as they follow procedures and checklists following regulatory requirements of the clients the team’s handle.
• Provides guidance and coaching to the team in both technical and more on the non-technical aspects of their role. 
• Seeks knowledge and expertise for their own professional development.
• Initiates the development of the technical competencies of their teams by providing feedback on their deliverables and endorsing them to the appropriate learning & development activities
• Monitors the development and assigned trainings of their teams.
• Monitors and provides support to cluster counterparts escalations and involves the relevant stakeholders.
• Monitors the agreed timelines of deliverables with the cluster counterparts and provides support for escalations to ensure that their teams carry out the work, as agreed.
• To be able to effectively communicate and relate with various stakeholders of the team.  Maintains and enhances relationships through crucial conversations.
• Monitors that all client cluster requirements are thoroughly being reviewed and follows standards.
• To act as an alternate for the Head of Delivery based on business needs which may include cluster client responsibilities, administrative tasks, and team management.

Tasks & Duties

Cluster Client Delivery

• Acquires functional knowledge and understanding of the clients’ agreements, and other necessary information needed to review and/or prepare deliverables.
• Monitors if the team has the needed information, data and supporting documents are received for the review/preparation of the needed requirements.  Addresses and escalates issues, as needed.
• Monitors the consistency and quality of the deliverables within the agreed timeframes of the teams. 
• Provides support (for timelines) and address issues (for quality), as needed.
• Provide support for the rest of the team and other teams by allotting additional capacity, as needed.  At the same time, initiates the request for support needed from other teams.
• Monitors and communicates the review comments of the team and then follows up to address pending comments for preparers, as needed.
• To act as first line of escalations
• Monitors and oversees the interpretation of the requirements of the client and in some instances, does the research and validates.
• Reviews and acts as the team approver of submitted reports and compliance cases with root cause information, corrective action, and preventive measures in a timely manner.  Responsible in discussing the details and actions done with the HODs and CDDs.
• Oversees the quarterly debrief meeting with the cluster to review the team's performance.  Then addresses concerns and drives resolutions based on its criticality and complexity. 
• Decides the proper treatment for transactions when differences in points of view arise, and escalate recommendations to appropriate stakeholders, as needed.
• Decides on escalated recommendations and if necessary, escalate to SMEs or technical team.
• Acts as first level of escalation of issues/concerns from the funds assigned to their clusters.
• Supports Project Managers by functioning as SMEs, coordinating with stakeholders, and allocating resources.

Workflow Management

• Ensures timesheets are completed daily and accurately filed for all hours worked.
• Reviews and approves timesheets of their team and ensures they are completed daily and accurately filed for all hours worked in a timely manner.
• Reviews and pre-approves filed overtime of their team
• Setups, monitors and updates all deliverables via the workflow planner in a timely manner, as needed.
• Monitors and ensures the completeness and accuracy of all deliverables via the workflow planner in a timely manner. 
• Analyses and proactively manages team capacity deliverables by allocating needed resources/support.

Systems

• Understands and uses best practice on Depositary platform/s.
• Understands and becomes knowledgeable on how to generate reports using reporting platform/s.

Risks

• Monitors relevant procedures, checklists and regulatory requirements are adhered to and completed to mitigate errors.
• Monitors reported breaches, complaints or errors to appropriate stakeholders are acted upon in a timely manner.
• Acquires knowledge of risk factors and potential breach.
• Reviews and acts as the team approver of submitted reports and compliance cases with root cause information, corrective action, and preventive measures in a timely manner.  Responsible in discussing the details and actions done with the HODs and CDDs.

Other

• May undertake any additional tasks and/or responsibilities as part of their professional development which may or may not be related to their specific function.
• Escalate any other work-related issues/concerns to the appropriate stakeholders and acted on in a timely manner.
• Participate in interviews, as needed.

Your team

The Release & Configuration Manager will be working in the regional Release and Test Management team taking care of software releases for all Avaloq products supported by the regional business entity. You will be responsible for defined set of customers and support them during various SDLC phases and go live.

Your mission

• You will be involved in planning and rollout of various Avaloq products in the controlled environments.
• You will have end-to-end accountability for the successful delivery of releases into the Live environments.
• Create and manage implementation plan, release meetings and production cutover.
• Accountable for release scope validation with project managers and delivery managers.
• Ensures technical validation of all releases are completed and reported for the Go Live.
• Responsible for software packaging, deployment and log analysis of Avaloq products.
• Document and educate the users on release, configuration, devops and deployment management best practices.

A Sales Advisor is responsible for delivering the best customer experience that contributes to the store’s sales and profit. As a Sales Advisor, you’ll always put customers first, offer assistance, and share your product and fashion knowledge. You’ll create an environment that is easy for customers to shop through store operations and great garment care. You will also share your knowledge and skills with your colleagues, offering help where needed to build a positive working environment.

Key Responsibilities

• Provide great customer experience.
• Fold, hang, display, and merchandise garments to maximize selling opportunities.
• Actively process, stock and replenish garments on the sales floor and in the stock room.
• Open, unpack, and label merchandise with security tags.
• Support customer purchases and returns in the register.
   

Your team will be your key focus, developing their skills and knowledge and build strong customer relationships with existing and new clients gaining insight into their needs and delivering customer-centric solutions.

You’ll be highly organized, pay close attention to detail and know your subject matter as you will reviewing all reporting requirements, including financial statements and ad-hoc client deliverables.

Building strong and effective relationships with colleagues and the wider business is an essential.  You’ll also need to be thorough in all you do, using your own judgment to highlight any significant finds and put forward any recommendations to help us find an appropriate solution.   

We are never complacent and always encourage our people to look for ways to improve our business; here everyone’s opinion counts and we will value your contribution

Your long-term career goals are important to us too. We want to make sure we’re providing the support and opportunities you need to achieve your dreams so we can build a successful future, together. 

Your team will be your key focus, developing their skills and knowledge and build strong customer relationships with existing and new clients gaining insight into their needs and delivering customer-centric solutions.

You’ll be highly organized, pay close attention to detail and know your subject matter as you will reviewing all reporting requirements, including financial statements and ad-hoc client deliverables.

Building strong and effective relationships with colleagues and the wider business is an essential.  You’ll also need to be thorough in all you do, using your own judgment to highlight any significant finds and put forward any recommendations to help us find an appropriate solution.   

We are never complacent and always encourage our people to look for ways to improve our business; here everyone’s opinion counts and we will value your contribution

Your long-term career goals are important to us too. We want to make sure we’re providing the support and opportunities you need to achieve your dreams so we can build a successful future, together. 

The People Services Manager leads and oversees the delivery of efficient, accurate, and effective services of the People Services team to all employees in the organization. He/She ensures the delivery of high-quality HR support, including HR administration, employee data management, employee inquiries, and HR process improvement initiatives.

Key Duties and Responsibilities

Service Delivery & Operations

• Oversees the end-to-end HR service delivery process, ensuring timely and accurate resolution of employee inquiries, requests, and concerns.
• Monitors service level agreements (SLAs) and key performance indicators (KPIs) to ensure service excellence.
• Continuously evaluates and improves HR service delivery, identifying opportunities for automation, process optimization, and cost savings.
• Collaborates with HR Business Partners to address complex employee issues and escalations.
• Maintains a thorough understanding of HR policies & procedures, and country-specific labor laws to ensure compliance in all interactions.
• Presents regular reports on HR People Services metrics, service level agreements (SLAs), and data analysis to identify areas for improvement, monitor key performance indicators (KPIs), and provide insights to HR leadership and other stakeholders.

Process Optimization and Change Management

• Develops and implements standardized and documented HR processes and procedures to streamline operations and enhance efficiency.
• Continuously assesses and improves HR processes to enhance the efficiency and effectiveness of People Services operations.
• Implements best practices, automation, and technology solutions to streamline processes and reduce manual effort.
• Leads change management and communication efforts related to HR process improvements, system implementations, and organizational changes.

Employee Data Management

• Oversees the accurate, secure, and confidential management and maintenance of employee data, ensuring compliance with data protection regulations and internal data privacy policies.
• Develops and implements employee data governance practices to maintain data accuracy and integrity.

A Sales Advisor is responsible for delivering the best customer experience that contributes to the store’s sales and profit. As a Sales Advisor, you’ll always put customers first, offer assistance, and share your product and fashion knowledge. You’ll create an environment that is easy for customers to shop through store operations and great garment care. You will also share your knowledge and skills with your colleagues, offering help where needed to build a positive working environment.​​

Key Responsibilities​

• Provide great customer experience.​

• Fold, hang, display, and merchandise garments to maximize selling opportunities.​

• Actively process, stock and replenish garments on the sales floor and in the stock room.​

• Open, unpack, and label merchandise with security tags.​

• Support customer purchases and returns in the register.​

Position Type :

Type Of Hire :

Education Desired :

Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

What you will be doing:

• Plan and support the sales strategies, position FIS solution to financial services prospects / clients.

• Discover and understand the business impact of the prospect’s business requirements in order to assess product fit, to identify any solution gaps, advise customer and internal stakeholders on overall solution architecture.

• Perform solution presentations and deliver system demonstrations, that are fit for purpose and well adapted for business user and C-Level

• Respond to RFI / RFP / customer queries and deliver the POC in a timely and professional manner

• Proactively generate business growth ideas across your solution set by defining the corresponding Go-To-Market and solution set offering

• Deliver the end-to-end solution design / architecture for prospects and existing customers

• Provide industry thought leadership, engage with the regulatory bodies, business associations, sector magazines, clients to remain updated on the present and future industry drivers and challenges

• Design solution architecture, complementing within a prospect’s solution landscape, sometimes envisioned

• Work closely with other FIS business solution teams for the multiple FIS solutions and services

• Collaborate and support to presales colleagues in other parts of the world, provide relevant market needs and product gap information to Product Management and Development teams.

• Assist Professional Services team during scoping sessions to ensure continuity and efficient handover.

What you bring:

• Excellent presentation and communication skill in English

• 8+ years of experience in Solution Consulting, Presales, Business Analysis, Lending applications / products

• Sound knowledge of Asset Financing, Leasing, Hire Purchase, Loan Servicing and Management

• Good understanding on Accounting for Loans and Leases, Dealer Financing, Wholesale Lending

• Hands-on experience dealing with Asset Financing / Lending Solutions

• Solutioning mind-set, with ‘out of the box’, thinking focus.

• An open-minded approach to learning about other new products, markets trends, innovations

#LI-NS1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

About Us:

Located in Seattle, Washington in the United States, CG Tech Services is an IT services and consulting firm focused on providing expert, enterprise-level IT support, cybersecurity, and regulatory compliance services that are right-sized for businesses and not-for-profits with 5-1,000 computers. We are looking for humble, motivated, and emotionally intelligent people to join our team. If you’re interested in learning more about us, please visit cgtechservices.com.

Because we’re growing, we’re looking for a Remote Technical and Operations Training Manager to join our team to manage the production and implementation of our internal and client-facing training programs. The primary responsibility of the Training Manager is to manage the training program of new team members, and to assist with creating, monitoring, and reporting on training plans for the team’s career development.

You must have a minimum of 2 years of experience in training and development management. You also must be able to work in a fast-paced environment and demonstrate extraordinary attention to detail. Accuracy is valued over speed in our company. Please only apply if you have experience in training.

This is a full-time position of approximately 40 hours a week. The expectation is that the majority of your hours worked would be Monday through Friday, 8:00 AM to 6:00 PM Pacific Time to collaborate with our team, clients, and US vendors. Your schedule may fluctuate. Work outside of these hours may be required for emergencies, projects, and maintenance activities.

Cultural Fit Considerations:

As this job posting is to an international audience with differing beliefs and cultural norms, please be aware that we are a progressive company with LGBTQIA+ managers, team members, and clients. While we respect and honor many forms of diversity, equity, and inclusivity, LGBTQIA+ people in the United States and many other countries do not have equal protection nor treatment. This statement is not meant to exclude recognizing and celebrating other forms of diversity that are important to our team, but to be explicit in informing you of a significant aspect of our team and clients.

This would be a good fit for someone who:

• Is humble, motivated, and emotionally intelligent, specifically with a high degree of empathy.
• Enjoys helping others succeed and sees their role as maximizing the output of their team.
• Loves a faster-paced, no-drama environment where office politics, backstabbing, gossip, and negativity are not tolerated.
• Is extremely detail-oriented and appreciates people who take an organized, systematic approach to achieve success.
• Likes the idea of working for a smaller but growing company where their ideas and contributions directly impact the company’s success, direction, and growth.
• Is a quick, self-motivated learner who wants to work for a company that will invest in their education.
• Wants a position that will offer upward earning and career advancement; we want people who are interested in growth, learning, and becoming part of our team long-term.
• Wants to work at a company where they can learn about all aspects of training, including implementation, maintenance, and ongoing development of the company’s training portfolio.

Responsibilities:

Note: This is the initial list for this position. Other tasks will be added as this individual’s skill level increases.

• Develop and maintain company’s operations manual across all departments.
  
• Identify requirements for, present options for approval, and implement a Learning Management System (LMS).
• Develop new team member onboarding instructional path using vendor provided and internally developed training materials.
• Prepare and deliver recorded training courses, including reorganizing and continually updating content to maintain value and relevance.
• Identify training needs according to the company’s current operational requirements and future goals.
• Plan and implement training programs that will prepare employees for the next step of their career paths.
• Lead, teach, recruit, onboard, and manage new trainers and writers as needed.
• Build quarterly and annual training programs.
• Prepare and report on budget for training programs.
• Evaluate employees and identify weaknesses, oversee employee attendance and performance, and track and report on employee success and progress.
• Prepare and present reports on training program KPIs.
• Other duties and responsibilities as assigned.

Skills Required:

• Proven work experience as a Training Manager and/or Instructional Designer.
• Track record in designing and executing successful training programs.
• Familiarity with modern methods and tools for training a remote workforce.
• Familiarity with computer, network, and cloud systems and terminology.
• Familiarity with general business principles, such as bookkeeping and marketing & sales.
• Experience managing an LMS.
• Excellent communication and leadership skills.
• Strong writing and record keeping ability for reports and training manuals.
• Good computer and database skills.
• Relevant qualification in education, human resources, or other applicable field.

Physical Requirements:

Prolonged periods of sitting/standing at a desk and working on a computer, including VoIP phone calls and video meetings.

Other Requirements:

• You will need to provide your own computer that is running a currently supported version of Microsoft Windows.
• Allow us to install software on your computer that keeps it up to date with security patches and anti-virus because we work with heavily regulated industries in the United States. Security precautions are paramount for us.
• Having consistent electricity and/or backup batteries to work a full day is essential.
• Have a quality headset that connects to your computer to use our VoIP phone system to communicate with our team and clients without echoes or feedback.
• Have internet access of at least 20 Mbps download and 20 Mbps upload speeds to work with our systems.
• Have at least two standard size (1080p) or better monitors/screens.

Professional Development:

The person hired into this role has the opportunity to grow into HR Manager, Director of HR, or Chief Human Resources Officer.

While this role is a full-time, freelancer/contractor role, CG Tech Services provides 7 paid US holidays and a Paid Time Off (PTO) benefit.

Compensation:

Compensation for our remote team can be paid in US Dollars or your local currency. Pay is either hourly or a fixed semi-monthly rate, depending on experience and qualifications.

Equal Employment Opportunity Policy

We prohibit discrimination with respect to the hiring or promotion of individuals, conditions of employment, disciplinary and discharge practices, or any other aspect of employment on the basis of sex, race, color, age, national origin, religion, disability, marital status, sexual orientation, gender identity, pregnancy, veteran status, or any other basis of discrimination prohibited by applicable local, state, or United States of America federal law.

NIQ Customer Service team is focusing on building positive customer experiences by offering outstanding customer-centric servicing and support to uncover insights on consumer buying behavior, in a timely and consistent manner. This role drives loyalty and empowerment to enhance our customers' use of our data and tools through specialty expertise, engagement, and solutioning.

• Support team in managing in-market complex customer queries, build apt hypothesis and bring prompt resolution with data support and effective communication.
• Work closely with in-market Consulting, Analytics & Insights team, Operations and Data Science, Global customer Service Centre to ensure all work is connected to client business issues and is delivered according to established timelines and in a way that contributes to driving client outcomes.
• Create an environment to encourage and drive solution mindset and to leverage best practices.
• Enhance servicing efficiencies through planning and execution of client engagement model to attain acceptable client (NPS) satisfaction scores.
• Measure emerging issues and quality trends, flag out areas of improvement on a regular basis, and share with respective teams for improvement.

Managers in this role get to:

Team Leadership: Lead, motivate, and inspire a team of social media specialists to achieve performance targets and deliver exceptional service to clients. 

Performance Management: Monitor team performance, identify areas for improvement, and implement strategies to enhance productivity, efficiency, and quality of work. 

Training and Development: Provide ongoing training, coaching, and mentorship to team members to ensure continuous improvement and skill development in social media management techniques, customer service, and communication skills.

Client Relationship Management: Serve as the primary point of contact for clients, build strong relationships, and proactively address any issues or concerns to maintain client satisfaction and loyalty.

Quality Assurance: Conduct regular quality assessments of social media interactions and feedback to ensure adherence to company standards and client guidelines.

Reporting and Analytics: Analyze performance metrics, generate reports, and provide insights to stakeholders regarding team performance, client satisfaction, and areas for improvement.

Operational Efficiency: Identify opportunities to streamline processes, optimize workflows, and implement best practices to enhance operational efficiency and effectiveness.

Cross-functional Collaboration: Collaborate with other teams within the organization, such as Training, Quality Assurance, and Operations, to ensure alignment of goals and seamless execution of projects.

Risk Management: Identify potential risks and issues related to social media operations, develop mitigation strategies, and ensure compliance with relevant policies, regulations, and industry standards.

Innovation and Continuous Improvement: Stay updated on industry trends, emerging technologies, and best practices in social media management, and proactively propose innovative solutions and initiatives to drive continuous improvement and exceed client expectations.

1. BUSINESS DEVELOPMENT and MARKET INTELLIGENCE

1. Promotes and demonstrates, in good conduct, Pilmico farm segment feed lines and animal health care products to the company’s existing and potential customers.
2. Understands and reports farm segment market trends and situations to widen company perspective in order for the business to adapt properly to these trends and situations. 
3. Monitors competitor strategies, activities and other data gathering for timely recommendations of tactical programs to protect and or grow Pilmico market share and penetration.
4. Develops, recommends and presents sustainable sales plans and programs based on his/her growing knowledge of the farms industry to achieve Pilmico growth objectives and personal sales targets.
5. Implements, monitors and evaluates to provide feedback on Marketing initiated programs and activities that supports Pilmico growth objectives in her/his assigned area.
6. Identifies and reports/proposes to Team Leader any Pilmico business opportunities, innovation on systems or developing technology.
7. Maintains Pilmico’s company values and profitability at all times. 
8. SALES and CUSTOMER MANAGEMENT
9.  
10. Immediately attends to leads given to her/him and provides timely feedback to Team Leader on information gathered.
11. Conducts regular farm visits of assigned accounts to provide technical assistance and gather data or feedback for our own improvements on products or services.
12. Conceptualizes sustainable sales program to develop, grow and retain Pilmico feed customers in the assigned region or area for large farm accounts. 
13. Accommodates, assists and coordinates queries on the sales requirements of Pilmico feed customers in terms of ordering, distributorship/dealership, logistics arrangements and product specifications. 
14. Visits and assists the customers on how to maximize the use of the product; maximizing product knowledge and providing extra technical services related to hog and poultry technical management.
15. Provides assistance in addressing technical management queries and in field troubleshooting. 
16.  
17. TRAINING
18. Gathers, records and presents relevant technical information such as data, figures and industry updates/developments not limited to technical management.