Job Description:

Forecasting
 Support the Head of Commercial Philippines with inputs for an accurate sales forecast
 Responsible for the accuracy and currency of data in CRM tools (Salesfore)
Offers & Sales
 Responsible for Sales campaigns for assigned accounts as per her/his mandate, including
achievement of financial objectives (Gross margins, Down and final payment collection)
 Support the preparation of winning offers with accurate sales inputs-capture plan, sales
strategy, strategic paper, win price, drivers to customer satisfaction based on market
knowledge
 Negotiate and conclude contracts within the delegated mandate
 Escalate for approval to the relevant management any deviations to the policies beyond the
delegated mandate
 Responsible for timely payment collection
Marketing & Communications
 In coordination with the region, develop new marketing tools and materials to answer to
local market developments
 Develop and conduct exhaustive market research analysis (EMS, O&G and Mining)
 Take lead in organizing events to support strategic objectives
 Gather and monitor customer fleet evolution (including pre-owned entries and exits)
 Analysis of competitors; marketing and sales initiatives, fleet evolution

 Participate to the Front Office team (Clear & Efficient Front Office) for the assigned accounts
Customer Satisfaction
 Responsible for the identification and measurement of all Sales drivers of Customer
Satisfaction for the assigned accounts
 Responsible for the continuous improvement of Customer Satisfaction with regards to Sales
activities for the assigned accounts, in line with the Regional Customer Satisfaction Plan
Business Development
 Support implementation of AH or Regional Business Development initiatives. Provide return
of experiences.
Compliance
 Apply Airbus Helicopters Ethics & Compliance policy at all times
 Contribute to BDSI Files preparation as required
 Collect “Know Your Customer / AML “ inputs on time for proper assessment

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

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By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom@airbus.com.

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.

At Citi, we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients – whether they be consumers, corporations, governments or institutions – to help them meet their biggest opportunities and face the world's toughest challenges.

Citi’s Human Resources (HR) organization is responsible for recruiting, talent development and diversity, learning and development, benefits, compensation and employee relations. We lead the firm’s accountability, talent and culture program as part of our transformation. Our human resources partners, generalists and professional services team are dedicated to creating an excellent employee experience and supporting our colleagues around the world.

We’re currently looking for a high caliber professional to join our team as Sr. Vice President, Employee Experience Program Manager  - Hybrid based in Manila, Philippines. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:

· Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.

· We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That’s why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world.

· We empower our employees to manage their financial well-being and help them plan for the future.

· Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.

· We have a variety of programs that help employees balance their work and life, including generous paid time off packages.

· We offer our employees resources and tools to volunteer in the communities in which they live and work. In 2019, Citi employee volunteers contributed more than 1 million volunteer hours around the world.

HR Partner & Delivery sits at the center of Citi’s HR business solutions.  This newly created team's future proposition is to provide guidance and coaching to managers on all employee life-cycle processes, solving day to day HR needs for employee by leveraging technology to provide simple and effective employee focused processes.

This role is a senior level position reporting to the Head of HRP&D Process Design & Re-engineering.  The overall objective of the role is to improve the employee and manager experience when interacting with the HR solutions delivered by HRP&D.
 

• Support the HRP&D team to deliver process design and re-engineering solutions ensuring the employee and manager experience is at the foremost in design thinking.
• Create  evidence-based insight to guide technology and process design and re-engineering
• Identify priorities and opportunities for re-engineering and change.

In this role, you are expected to:

• Communicate effectively and present designs utilizing data and different techniques to identify and understand users and their needs.
• Employ a wide range of skills, interviewing users, creating detailed plans, understanding and extrapolating data, facilitating workshops, presenting research findings to optimize the employee and manager experience
• Create experience maps that illustrate multiple user journeys within a service – using highlights and pain-points across the journey to map out opportunities and recommendations to improve the experience.

• Understand and help resolve design-centric process and technology disputes across varying levels of complexity and risk.

• Communicate effectively across the organization, understanding making complex and technical information simple and accessible for non-technical audiences.
• Lead usability testing, user research sessions and other evaluations as necessary to validate designs.
• Review and present designs and support decisions using an evidence-based approach.
• Measure, monitor and report impact and progress to senior stakeholders

As a successful candidate, you’d ideally have the following skills and exposure:

• 10 years plus experience
• Extensive background in user experience design.
• A desire to understand human behavior and analyze activity
• Knowledge of, and practical experience in, multiple research and user testing techniques to elicit valuable information from users (e.g. card sorting, customer journey-mapping, usability testing)
• Experience designing and leading workshops to brainstorm, collaborate across multi-disciplinary teams.
• Business line experience desirable with previous accountability for driving client experience initiatives preferred.

• Bachelor’s/University degree, Master’s degree preferred

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Take the next step in your career, apply for this role at Citi today

https://jobs.citi.com/dei

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

KONE Philippines is embarking upon an exciting growth phase and as such we are seeking a Sales and Operations Planning (S&OP) Team Lead to join our Delivery Operation team in Rockwell, Makati Philippines office.

He/she will drives and supports Front Line (FL) planning activities across New Business Solutions and Modernization, resulting in the agreed and aligned sales plan, installation resource plan, materials plan and financial forecast. S&OP Team Lead is accountable for S&OP process performance in terms of plan accuracy, cross-functional participation and proactive decision making by all stakeholders.

He/She is the expert go-to person for FL/Area/Global staff for all S&OP content, process, data and tools. Being part of a global organization that actively supports your career and internal promotions, means that for the right person, this critical role could be the next step in a fantastic career at KONE.

What will you be doing?

• Provide analysis of product mix trends, forecast accuracy root causes to identify forecast improvements, and lead time trends against assumptions used for the forecasts.

• Accountable for implementing and maintaining the process by training, coaching, influencing, and supporting all projects.

• Preparing meaningful, decision-making material for monthly Executive Meeting (incl. regional demand plan consolidation, mix/trend analysis, risk and opportunity identification, financial scenario analysis, explanation of historical variation to plan for all projects)

• Support Delivery Operations team

• Resolves any planning related master data inaccuracies or issues

• Ensures that order book is updated by the operations team

• Drive the In-Process Review (IPR) meeting with all stakeholders, prepare analysis after IPR review and forecast cost updated in SAP

• Pro-actively to liaise with Operations, Sourcing, CSE and Finance to understand the Risk and Opportunities of IPR selected projects. Also agreed on corrective actions, define responsibilities and deadlines, and share learnings

• Focus on all milestones planning by networks level, IPR status and financial impact, Cash to Cost, Project Costing by Networks and RE level (Actual + Commitment cost vs. Forecast) and take necessary action to close the gaps

• Ensures that other order booking absolutes have been met and quality of required deliverables is adequate for order booking

• Validate the Supporting Documents from Project Admins and Sales

• Installation resource planning - Collaborates with Project Managers by optimize installation resource utilization (sub-con, labour and tools) by preparing capacity and solving imbalances with Operations & Sourcing (Front Line, Area and Global)

Are you the one?

• Candidate must possess at least a Bachelor’s Degree, Professional Degree in Finance, Accountancy or equivalent.

• Minimum of 4 years of experience in financial analysis and forecasting role in a multinational working environment

• Prior working experience implementing cross functional processes.

• Proficient in Microsoft Application especially MS Excel and SAP.

• Demonstrated effective interpersonal and communication skills to effectively communicate with every level of the organization.

• Excellent problem-solving and analytical skills with written, verbal and interpersonal communication skills, especially in English

• Able to work independently with minimal supervision and meet tight deadlines

What do we offer?

• Career progression in opportunities within a global organization

• Total reward elements that engage and motivate our employees and help us make KONE a great place to work

• Comprehensive learning and development programs covering a wide range of professional skills

• You are surrounded by fun colleagues and a lively working environment. The best part is all leaders are great and open-minded

Note: Candidates must be a resident of the country location.

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on www.kone.com/careers

Hi! We’re Smartsourcing, looking for an Inbound and Outbound Sales Representative who can work with us full-time and on-site!

Where?

We would need you to be or have the following:

• Proven experience in a sales development or inside sales role is a plus
• Excellent communication and interpersonal skills
• Self-motivated with a strong desire to achieve and exceed goals
• Familiarity with CRM software and sales prospecting tools
• Resilient attitude and ability to handle rejection positively
• Quick learner with a passion for staying informed about industry trends
• We are hiring for a positive attitude and capability. You understand that a Sales Development role takes a lot of resilience. Being a “superstar” over the phone is non-negotiable, and likely, you have successfully secured meetings with C-suite executives from the ASX 500 in previous roles
• Experienced in cold calling and VoIP

Hi! We’re Smartsourcing, looking for a Sales Development Representative who can work with us full-time and on-site!

Where?

We would need you to be or have the following:

• Proven experience in a sales development or inside sales role is a plus
• Excellent communication and interpersonal skills
• Self-motivated with a strong desire to achieve and exceed goals
• Familiarity with CRM software and sales prospecting tools
• Resilient attitude and ability to handle rejection positively
• Quick learner with a passion for staying informed about industry trends
• We are hiring for a positive attitude and capability. You understand that a Sales Development role takes a lot of resilience. Being a “superstar” over the phone is non-negotiable, and likely, you have successfully secured meetings with C-suite executives from the ASX 500 in previous roles
• Experienced in cold calling and VoIP

Must have good problem solving, decision making & analytical skills.
Manages team performance.
Provide effective coaching and constructive feedback to subordinates.
Performs administrative tasks for Operational support.
Lead teams into achieving metric goals, complete monthly deliverable and tasks 

• Must have good problem solving, decision making & analytical skills.
• Manages team performance.
• Provide effective coaching and constructive feedback to subordinates.
• Performs administrative tasks for Operational support.
• Lead teams into achieving metric goals, complete monthly deliverable and tasks 

Must have good problem solving, decision making & analytical skills.
Manages team performance.
Provide effective coaching and constructive feedback to subordinates.
Performs administrative tasks for Operational support.
Lead teams into achieving metric goals, complete monthly deliverable and tasks 

This role will work remotely from the Philippines on behalf of our Australian-based business. You will work with the Project Leads, department leads & the operations team within the business to manage resourcing requirements across the creative, COE & Business Advisory teams. The PM is the key communicator between all of the agency, maximising efficiencies across all stages of the delivery process. To be successful in this role you’ll bring excellent communication, project management and a natural ability to find solutions to issues that seem unsolvable.

Core Principles

• Oversee programs of work for your client/s
• Owner of a ‘project trix’ (scope/ pricing, timings, resourcing, WIP, budget tracker)  for your clients
• Writing scope of work documents, ensuring commercial and scope compliance, tracking the resourcing and project process to deliver to scope (retainer or project)

Project Management

• Ensure design and delivery of all projects align with scope, and flag any risks or escalations required outside of this
• Ensure all projects are within our project management platform and set up any projects that are yet to be entered, including estimate creation, timeline creation & resource 
• Ensure financial health of each client by proactively managing (Budget reporting)
• Commercial analysis & budget reporting/ forecasting for each client
• Forward-plan, anticipate problems, identify gaps and crunch points and highlight so teams can adapt across workstreams
• Identify knowledge/resource gaps where necessary and facilitate finding a solution
• Set agenda, lead agenda, host meetings and ensure a clear plan for all team members and clients after meeting to reach next project milestone
• Schedule key project milestones and assign tasks to team members in line with overall workflow
• Assist with building best-in-class PowerPoint presentations, Word and Excel documents
• Take an active role in all aspects of the Project Management team
• Identify allocation problems and anticipate business challenges that might arise, advising stakeholders on possible solutions.
• Support with ensuring information is updated in relevant systems  
• Strong administration, time management and organisational skills.

Relationship Management: 

• A love of building friendly relationships with your colleagues, sharing your positive energy and being able to tactfully manage expectations.
• Build strong relationships with all teams within the organisation.

NielsenIQ Customer Success places our customers at the heart of everything that we do. We strive to offer a consistent customer experience across all our markets by harmonizing our ways of working, focusing on engagement and driving analytics excellence. We give our customers an enjoyable, easy, effective service featuring a modernized customer experience. Customer Success is instrumental to realize the NielsenIQ vision to be a leading global information services company with strong, market leading growth enabled by new, innovative product offerings and modern technology that creates substantial value for our customers, retailers and employees.  

This position will be, within the Analytics & Insights team, responsible for delighting clients around Asia through delivering retail measurement insights and analysis.  

Responsibilities

• Providing performance overview analysis and business issue analysis to Consumer Packaged Goods clients around Asia 
• Providing in-depth consulting services and delivering insights and analytics as well as thought leadership 
• Developing deep knowledge of Nielsen IQ RMS and Panel solutions and delivering value for clients 
• Working closely with the Consulting Lead and Customer Service to transform customer experience 
• Consulting clients to optimize use of NielsenIQ Essentials 
• Developing and delivering business solutions for client performance tracking 
• Coaching junior associates to help their analytical development 
• Managing a team of at least 3 people to deliver optimal results with a timeline 

The HR Manager plans, directs, and coordinates the overall HR functions of an organization. He/she oversees the recruitment, compensation, and benefits administration; HR Policy and Procedure Implementation and review, training and development, compliance to regulatory bodies, performance appraisal management and consults with the executive for strategic planning and serves as a link between an organization’s management and employees.

Responsibilities:

· Develop and implement HR strategies and initiatives aligned with the overall business strategy.

· Enhances the organization’s human resources by planning, implementing, and evaluating employee relations and human resources policies, programs, and practices.

· Manage the recruitment and selection process

· Handles staffing issues, such as mediating disputes and directing disciplinary actions

· Work with the training manager to ensure the implementation of the training and development programs of the company

· Oversee and manage a performance appraisal system that drives high performance

· Payroll and Compensation and Benefits Administration

· MIS and HR Database Management

· Report to management and provide decision support through HR metrics

The marketing officer will be responsible for:

• Closely working with the marketing manager to develop and execute marketing plans
• Managing daily administrative tasks to ensure the Marketing department runs smoothly
• Creating reports on marketing and sales metrics, like conversion rates
• Assisting with organizing promotions and events
• Collaborating with the Design team to create marketing materials
• Keeping organized records of marketing metrics and results of past campaigns
• Preparing regular sales forecasting reports
• Monitoring competitors’ marketing activities

Hi! We’re Smartsourcing, looking for a Digital Marketing Specialist who can work with us full-time and on-site!

Earn up to P35,000 and work dayshift with fixed weekends off!

As a Digital Marketing Specialist,

A digital performance expert who can take raw data and insights and turn them a strong customer attraction campaigns. Someone who is customer-obsessed, and able to support the overall marketing strategy across all channels. You will be responsible for both paid and organic customer attraction.

Some of the things we expect you to do are to:

• Develop and execute comprehensive paid social media and paid search strategies that align with the overall marketing strategy.
• Manage and optimise paid advertising campaigns on platforms such as Meta Business Manager, TikTok Ads Manager and Google Ads.
• Conduct thorough keyword research and audience targeting to create effective paid search campaigns that drive relevant traffic and conversions.
• Monitor and analyse campaign performance metrics such as click-through rates, conversion rates, ad spend, and ROI
• Provide actionable insights for continuous improvement of marketing activity and paid media activity.
• Work with external and internal stakeholders to develop content and experiences that delight potential clients
• Show improvements in acquisition metrics (CAC, CTR, ROAS, etc.)
• Support the development, execution, and optimisation of search & social PPC & CPA strategies, including affiliate and partner programs.
• Present insights and outcomes in an easy-to-understand manner.
• Define a customer strategy to support business objectives and deliver it through market-leading customer experiences.
• Leverage data and customer behavioural insights to drive transformational performance across paid and direct.
• Make suggestions for digital campaigns using deep industry experience.
• Leverage multiple sources of data to identify customer lifestyle priorities and opportunities for growth from working with each program.
• Leverage various insights and research to build compelling customer propositions. Provide presentations to assist customer coaches in delivering greater customer outcomes.
• Monitor and report platform activity and sector news regarding customers to a specified internal audience to help drive customer understanding and engagement
• Analyse and Share learnings from Loyalty customer behaviour (membership engagement, customer retention, purchasing behaviours, member satisfaction, etc.) with cross-functional teams, senior leadership and EQ partners
• Work with internal stakeholders, including tech engineers, product managers, designers, and support, to define best practices and develop marketing strategies that drive conversion and community engagement.

We would need you to be or have the following:

• Minimum 4+ years experience in a similar growth or performance marketing role
• Experience across paid social media is a key element of this role
• Excellent understanding of the full marketing mix, from strategy through to delivery
• Previous proven success driving customer strategy and implementing effective marketing communication across varied channels
• Strong understanding of audience segmentation, how to target customers effectively and different regulations that impact CRM effort
• Proficient in Google Analytics
• Experience with all industry paid channels
• Proven experience running and analysing A/B tests
• Proficient use of Excel and management of large data sets
• Must have strong technical expertise and date industry and platform knowledge with marketing technology, search and direct data insights
• Must have full knowledge of digital service space, Google Analytics, SEO, SEM, EDM, and social media marketing

Be a part of the Smartsourcing crew

• The ideal candidates are responsible for selling the company's products immigration/migration/ study visa services) by identifying potential clients, educating prospects on products through calls, and online presentations through webinars, and providing existing customers with exceptional support.

The candidate will manage a myriad of organizational change initiatives for Visa. The candidate will focus on the people side of change, including changes to business processes, systems, tools, and technology. The primary responsibility will be creating and implementing change management strategies and plans that maximize employee adoption and usage of new tools and business processes and minimize resistance to changes. The change manager will work to drive faster adoption, higher ultimate utilization of and proficiency with the changes that impact Visa’s employees. The candidate will support project teams in integrating change management activities into their project plans and apply a structured methodology while leading change management activities. Responsibilities also include:

• Design, develop, execute and manage organizational change management strategies and plan

• Design, develop, deliver, and manage communications strategies, plans and deliverables to communicate about changes to tools and processes across the CIT organization and Visa

• Evaluate and ensure user readiness

• Conduct impact analysis and change management assessment, including change readiness

• Provide input, document requirements and support the design and delivery of end user training

• Define and measure success metrics and monitor change progress

• Identify, analyze and prepare risk mitigation tactics

• Identify and manage anticipated resistance

• Identify and manage relationships with key stakeholders

• Identify and manage relationships with executive sponsors

• Consult and coach project teams

• Support and engage senior leaders

• Coordinate efforts with other subject matter experts

• Integrate change management activities into project plans

• Track and report issues and action items

• Work with virtual teams located in different time zones and with differing cultures

• Represent the EES team and be a strong, vocal customer/user advocate

• Be a change agent

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

JOB DESCRIPTION:

Assigned area/territory - Ilocos Region

Key Areas of Accountability:

Promotes the assigned products to doctors using the prescribed sales technique and visit these MDs based on assigned frequency.  Establish and maintain good working relationship with doctors. Achieves the minimum call performance with 100% achievement on monthly actual calls vs monthly target calls.  Quality execution of all agreed marketing strategies, programs and plan of actions. Sales and promotions of products (i.e detailing, product presentation, CME activities, etc.) Continuous selection and update of target doctors. Establish and continuously increase market shares of products Submit relevant reports vital to operations.

Job Specification

•           Minimum 2 years’ experience as Territory Manager or as Professional Medical Representative in a respectable Pharmaceutical/Consumer Goods company.

•           Above average communication skills in English and the local language.

•           Experience in Nutritional products is a plus.

•           Aggressive, confident, and self-motivated with leadership potentials.

•           Persuasive, persevering, and a team player.

•           With very strong selling & communication skills and with pleasing personality.

•           Willing to travel and be assigned anywhere in the Philippines.

Knowledge & Experience:

• Relevant experience in Sales

• Insight into internal and external customers

• Brand Management

Competencies required:

• With at least 2-year work-related experience in Sales
• Computer Literate and with good communication skills
• Highly organized
• Project Management
• Customer Orientation
• Analytical Skills
• Willing to relocate

Ideal Candidate will be:

• Each day different from the next; especially in personal interactions Fast-paced environment Multiple projects going simultaneously
• Very socially-focused
• Adherence to established guidelines and procedures is important Important to involve others in the decision-making; there is a need to build consensus rather than make decisions alone
• Open, flowing communication is important

The base pay for this position is

In specific locations, the pay range may vary from the range posted.

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LOCATION:

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MEDICAL SURVEILLANCE:

SIGNIFICANT WORK ACTIVITIES:

Talent Outsourcing Channel Solutions is a leading outsourcing company that specializes in providing exceptional customer service solutions. We are currently seeking an experienced and motivated Account Manager to join our team. As an Account Manager, you will be responsible for managing and building relationships with our key clients.

Responsibilities

• Build and maintain strong relationships with clients
• Understand client needs and objectives
• Develop account strategies to meet client goals
• Serve as the primary point of contact for clients
• Negotiate contracts and agreements
• Monitor and track account performance
• Identify new business opportunities and upsell services to clients
• Collaborate with internal teams to ensure client satisfaction

• Preferably 2-3yrs experience as a Account Manager/Account POC.
• In-depth knowledge of performance metrics.
• Solid computer skills, especially MS Excel.
• Excellent communication and leadership skills.
• Organizational and time-management skills.

• Salary plus high Incentives

• Paid training

• HMO benefits

• Government mandated benefits

• Paid leaves and many more

Account Manager / Client Experience Manager

JOB DESCRIPTION

A LITTLE BIT ABOUT Boldr

• Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.
• We are a global team, united by our desire to connect diverse people with common values for boldr impact. 
• We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.

LET’S START WITH OUR VALUES

• Meaningful connections start with AUTHENTICITY
• We do our best work by being CURIOUS
• We grow by remaining DYNAMIC
• Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE 
• At the heart of great partnerships we’ll always find EMPATHY

WHAT IS YOUR ROLE

We’re looking for a self-starter, hard-working, and dedicated team member to jump in and be a key part of our Client Experience team. 

In this role, you are responsible for maintaining and nurturing Boldr’s Client relationships as well as developing and empowering Boldr’s Team Captains to be successful in their role. You will act as a business owner taking full accountability for the success of your Client and teams, ensuring they are fully equipped to meet our commitments to our Clients and doing so with the highest level of quality. 

You will help foster a healthy working environment for our team members. You will represent Boldr to our Clients and act as our internal Client across various departments. You will need to be laser-focused on our operational performance and comfortable with the management of global teams on a daily basis. 

You will be responsible for day-to-day Client communication, performance reporting, training, and escalation management. Having an eye for details will be important as you’ll be maintaining all Client Success tools and procedures. 

WHY DO WE WANT YOU

We are currently looking for impact-driven individuals who are passionate in helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic and Authentic.

WHAT WILL YOU DO

Processes

• Develop and maintain an authentic relationship with all the Client and internal stakeholders.
• Execute daily and weekly reviews of our operational performance with Client stakeholders and Boldr leadership.
• Ability to work seamlessly with different departments namely: Implementation, Client Solutions, Finance, IT, People Experience and Office Operations.
• Communicating and resolving basic to complex inquiries and concerns in an accurate, valid, complete, and timely manner. 
• Create and manage Client contracts such as MSAs and SLAs. 
• Manage a team of Team Captains and monitor compliance against SLAs and achievement of Client KPIs.
• Root cause analysis, planning and execution to ensure KPIs are met
• Partner with Team Captains to ensure documentation is constantly updated and identification of process improvements are sourced with the TC and their team.
• Facilitate Client Business Reviews in partnership with your SBU Head and organize the Boldr team to create these reviews.
• Develop, maintain, and leverage relationships and networks within the Client organization to identify and develop business growth opportunities
• Update Hubspot deal cards and ensure all necessary items are appropriately invoiced.
• Follow up with clients on invoicing, pricing discrepancies, and other billing-related issues. 

People Management

• Supervise and develop Team Captains through guidance, observation, and performance management activities. 
• As needed, joins the Team Captain on calls with the Client, team huddles or coaching sessions to stay up to date with all Client and team developments. 
• This also provides an opportunity to observe the Team Captain’s presentation, Client communication and coaching skills. 
• Taking steps to ensure learning and growth through development plans and, when necessary, progressive counseling. 
• Promote and foster a culture of continuous improvement by providing positive and constructive feedback to team members.
• Establish, promote, and maintain the Boldr culture within the organization. 
• Understand employee career growth aspirations to enable matching Boldr’s needs with employee abilities.
• Act as the escalation point for the Team Captains and Senior Team Captains.
• Responsible for upholding our organization’s values throughout the workplace
• Monitor achievement of internal and external KPI’s and ensure Operational Excellence
• Identify performance issues, conduct root cause analysis, and work with operations to improve performance on KPIs through motivating, guiding, and holding local operations managers accountable for following SLA. 

Tools, Administration, and Reporting

• Familiarity with Google Suite of Services is a must for this role
• Gmail, Drive, Sheets, Slides, and Docs are used heavily in Boldr
• Experience with Hubspot is a plus.
• Maintain Client schedule (Weekly Updates, MBRs, QBRs, Implementations) and collect feedback and drive necessary actions to completion

Training

• Coordinate necessary training and best practices related to Tools and Processes
• Onboard new hires to ensure they are fully ready to succeed in their role.
• Lean six sigma knowledge and/or certification is a plus

Ongoing support and knowledge sharing

• Obtain feedback from Clients and team members on processes and tools to ensure continuous improvement
• Provides input and communication to drive Client Success improvement, for all Clients, enterprise-wide.

WHAT WE’LL LIKE ABOUT YOU

 YOU ARE…

• Curious and authentic, just like us! #beboldr 

• An analytical and critical thinker, with an eye for even the most minute of details
• Passionate about client satisfaction.
• Proactive and self-motivated
• Strongly interested in learning new ideas, processes, and unique requirements. On top of that, you’re willing to share your skills and talents with the team. 
• A servant leader
• Confident, yet humble
• Aware of your strengths and AFIs
• Knowledgeable but not afraid to ask questions or ask for help
• A quick learner
• Adept at giving as well as taking direction
• Responsive
• Able to understand and prepare for the impact of a simple “yes”; able to provide alternative solutions when “no” is necessary
• Able to DO and DELEGATE; understand the different circumstances where each is necessary
• Purposeful with a sense of urgency
• Able to connect with team members, Clients and internal customers
• Able to manage conflict, redirect differences towards a common goal

YOU HAVE…

• 2+ years in a Client facing role (Ops manager)
• Must have worked on A health care account within BPO.
• 2+ years knowledge of BPO,  Staffing, Tech, or other Business Service  Industries .
• 2+ years people management experience.
• Manipulate Excel or Google Sheets and will be helpful with the reporting work you’ll be responsible for. 
• Create dashboard and provide visibility to stakeholders
• Identify root causes, design and execute action plans
• Focus on listening and understanding what other people are saying, ask questions as appropriate, and not interrupt at inappropriate times.
• Maintain an open dialogue with the organization's external and internal Client partners in both positive and negative situations.
• Read, research, and draft letters, emails,  and documents.
• Identify complex problems and review related information to develop and evaluate options and implement solutions.
• Speaking in a public setting and delivering presentations to individuals and groups.
• Cope effectively with losses or rejections by moving on to other challenges and learning from past experiences. 

A SNAPSHOT OF YOUR ROLE

• Product Quoting experience in IT related Industry
• Knowledge of ConnectWise suite is a PLUS
• Generate quotes from inbound requests
• Dispatch/ Manage inbound ticket dashboards
• Contact partners to review licensing options
• Follow- up on quotes to close business
• Use of Salesforce is a PLUS
• Excellent organizational skill
• Familiarity with office management procedures and basic accounting principles Excellent knowledge of MS Office, database software (Excel), spreadsheets with intermediate formula
• Runs and analyzes reports and ensues that all reports are accurate and reliable
• Assumes and performs other duties and responsibilities not specifically outlined here in
• Ability to prioritize workload, meet deadlines and perform multiple tasks with attention to detail

A BIT ABOUT YOU

• Bachelor’s Degree preferred
• 2-3 years working experience in the related field in a BPO setting
• Can work successfully in an ambiguous, fast paced, growing, deadline-driven environment
• Accuracy and attention to detail
• Interpersonal skills
• Teamworking skills
• Results driven
• Highly organized
• Focus on great internal and external customer service
• Ability to manage multiple projects in multiple functional areas simultaneously
• Flexibility and adaptability to adjust to changing project needs in evolving situations
• Independently exercise excellent judgment, discretion and sound reasoning in making important decisions
• Strong level of proficiency in the Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Excellent professional communication skills required, both verbal and written
• Must be able to interface with Board members and Partners and consistently exude a pleasant, polished, and professional image
• Proficiency in managing multiple projects effectively, with a high degree of accuracy and in a timely manner
• Ability to switch gears and frequently reprioritize while keeping a calm and controlled demeanor
• Must demonstrate excellent interpersonal skills and a strong customer service acumen
• Must be proactive in anticipating executives’ needs and must consistently demonstrate a strong sense of urgency
• Required to interact effectively and efficiently with all levels of employees

Join the A-Team and experience the A-Life!

YOUR MISSION

The Assistant Manager, Key Account supports the objective of driving profitable and sustainable market share and net sales growth within assigned key accounts, delivering against the budget and commercial expectations, while executing with respect to PUMA standards and qualitative objectives. The main job responsibilities are as below:

• To lead and drive the sales efforts with assigned Key Accounts. Segment all key customers according to the AP blueprint and allocate resources (time, people) according to financial objectives and segmentation framework (no of visits, VM support, order intake modus etc). 

• To lead the identification and development of new business opportunities in the key segment. Support the development and implementation of Key Excellence Mgmt by briefing and utilizing available selling tools and technologies eg Digital Catalogue, B2B Ordering tools 

• To coordinate and manage the seasonal sell-in process and Go-to-Market activities with respect to distribution policies and brand initiatives. 

• To deliver the seasonal sell-in targets for the account(s), agree with account(s) on expected KPIs / sell-thru targets and monitor the progress. Ensure continuous monitoring of the Orderbook making sure orders are placed and converted according to agreed timelines. To seek continuous re-orders opportunities from time to time.

• To forecast, track and report quantitative and qualitative performance on Key Account Performance i.e. Sales and Margin, Trade Terms, Orderbook. To monitor and report on customer and competitor performance ie market share, situation and development, sell-thru performance and ROI on key activities. 

YOUR TALENT

• Bachelors Degree in Business Admin/Marketing/Management or equivalent ideally with a focus on sales, retail & marketing

• Min 5-6 years in Sales focusing on key account management

• Proficient in MS Excel and MS PowerPoint - Advanced level

• Has a great personality and enjoys working in customer relationship management

• Possess good business planning and forecasting knowledge

• Results driven and business focus

Hi! We’re Smartsourcing and we're looking for a Sales Admin Associate who can work with us full-time and on-site!

Where?

Be a part of the Smartsourcing crew

About the Role

Job Title: Operations Manager

Reports to Chief Operations Officer

Work Schedule: Shifting Schedule

This role manages operational efficiency and assures the daily operations of the store ensuring that it runs smoothly and efficiently.

• Responsible for generating and analyzing daily sales reports, OPEX, P&L, and Inventory Management.
• Coordinate marketing strategies by using/ analyzing the latest trends to achieve targets based on the branch performance.
• Acquire good leadership skills to handle all concerns from subordinates to customers and provide necessary trainings needed by the frontliners.
• Handles internal and external stakeholders to ensure profitability of assigned brands and mitigating operational expenses.
• Supervise specific brand operations assigned by the Operations Head.
• Responsible for financial reports and competition analysis based on targets set by finance.
• Preparation and provide daily, weekly, monthly and annual reports on a timely manner.
• Understand sales opportunities of company-owned and franchise stores.
• Coordinating with the different departments regarding different concerns in the operations.
• Acquire best practices for training, seminars, and other related trends for the operational improvement of our company-owned and franchise stores.
• Proactively communicating any comments, concerns, and suggestions.
• Process improvement and process management.
• Propose, plan, and implement strategies that would complement new and existing programs of the brand to reach KPI.
• Spearhead opening of new stores. Process CTO (Clearance to Operate) in coordination with other departments.
• Control food costs at a minimum and push for volume sales.
• Ensure documentation of Business Permits and timely processing of renewals.
• Manage labor costs and manpower scheduling needed to optimize store operations.

• Responsible for developing and executing regional marketing strategies and plans to support business objectives and goals, including 2B and 2C metrics to drive demand
• Implement strategies to increase user leads and conversion rates through online and offline marketing
• Optimize conversion rates at each stage of the customer funnel, identifying and addressing potential drop-offs
• Collaborate with the product development team to identify opportunities for improving the application user interface and user journey
• Analyze marketing data on the coverage area’s customer funnel and commuting habits, and generate reports to measure the effectiveness of campaigns
• Work with creative team to coordinate and execute local and branding events
  Handle overall strategy and execution of regional campaigns, content management, partnerships, and digital marketing for assigned coverage area.
• Oversee on-ground campaign activations, working closely with the regional marketing teams and agencies to ensure seamless execution and maximum impact
• Monitor and manage the regional marketing budget to maximize ROI
• Responsible for gathering user feedback via FGDs and cascading this information to relevant internal teams in order to improve conversion and engagement

• Bachelor’s degree and above in relevant fields such as Marketing, business  administration/management
• Have a deep understanding of local market behaviour and pain-points, especially in the  transportation category in the Visayas Region (Cebu, Cagayan de Oro, Iloilo, Bacolod)
• Relevant working experience of above 5 years in a Regional Marketing function • Excellent marketing sense, strong communication skills in the assigned coverage area
• Optimistic, self-starter, and resilient 

• Freedom of work
• Work life balance
• Opportunities for promotion
• Competitive salary
• Pay raise
• Start-up environment
• Multi-cultural and Agile work environment
• Diversified use of technology

POSITION DESCRIPTION

Sales Team Leader
Philippines
Reporting to:

We’re an award-winning global outsourcer providing contact center and back-office services on behalf of our global clients. As a Sales Team Leader, your role is vital in keeping our customers and employees happy and contributing to our organization’s growth and success.

As an Acquire BPO employee, you are responsible for complying and enforcing policies and procedure designed to achieve information security. You are also responsible for protecting credit card, personal and/or sensitive personal information that you may handle or process during your employment in Acquire BPO.

A SNAPSHOT OF YOUR ROLE

As a Sales Team Leader, you will provide day-to-day support and supervision to your assigned team. You will oversee and manage the distribution of work and will report the team’s performance, progress of services and possible issues or risks. Your role includes, but not limited to the following:

• Motivate staff to meet and/or exceed productivity target without affecting the high quality of delivery.
• Manage performance of all staff through weekly coaching and monthly performance review.
• Lead and inspire a team of sales agents to deliver excellent levels of individual/team performance and customer satisfaction
• Define strategies and focus on activities that will help the sales team achieve better sales results.
• Provide timely constructive feedback to all staff regarding their performance; acknowledge strengths and identify areas of opportunities.
• Manage attrition by ensuring proper and constant guidance and development of every staff in the team.
• Maintain team’s growth and progress by consistently monitoring performance, reinforcing quality, acknowledging strengths and addressing areas of opportunities.
• Ensure individual and team's adherence to the policies and procedures of the program and of the company; sanctions are applied for non-adherence.
• Perform 50% TL tasks and 50% agent tasks. Agent tasks includes:
  • Contact leads that requested a call back.
  • Explain the NOKK proposition.
  • Capture required details from Buyer/Renter.
  • Lodge a search request through the NOKK system using the captured details.
  • Create a qualified home loan lead – ensure the buyer is serious.
  • Create a qualified home mover lead -= ensure the renter is serious about moving soon.
  • Action leads promptly.
  • Maintain a detailed outcome in MS Excel format.
• You will still perform duties and responsibilities that may be assigned to you from time-to-time, aside from the tasks specified in the foregoing.

A BIT ABOUT YOU

• Solid experience in Sales, preferably B2B.
• Experience with Australian market is a plus point.

• Good knowledge of various sales techniques.
• Outstanding customer service skills.
• Excellent networking skills.
• Excellent presentation and coaching skills.
• Ability to strengthen and unite the team.
• Outstanding decision-making and conflict management skills.
• Excellent verbal and written communication skills.
• A keen eye on details.

• Ability to deal with demanding customers and escalations.
• Energetic and motivating individual.
• Works well under pressure.

WHAT SUCCESS LOOKS LIKE

• Metrics as dictated by the clients
• Quality and compliance metrics
• Client Satisfaction Metric

WHAT WE VALUE

We’re proud of our diverse global team, all working in a collaborative environment and happy to share these common values:

• Collaboration: Brilliant jerks can be brilliant elsewhere.
• Impact: Do, get it done, create impact.
• Passion: Be positive, bring passion and energy.
• Transparency: A transparent team can help each with other.

Join the A-Team and experience the A-Life!

Responsibilities / Tasks

• Develop and drive supply chain and procurement activities for the BU
• Secure availability of resources and materials, achieve the required performance targets in terms of cost and delivery time
• Synchronize the requirements of the customer with the flow of materials from suppliers in order to achieve a balance between, high delivery performances, low working capital, and low spend.
• Manage Continuous Improvement of supply-chain processes and structure (strategy, methods, tools, personnel development, etc.) and related key figures.
• Ensure compliance to QHSE regulations.
• Drive internationalization of procurement activities
• Manage and coordinate key suppliers, assess supplier quality, secure priorities, availability of products and materials
• Define pricing and contractual conditions, negotiate discounts, and define terms of payment with suppliers
• Set and control saving targets for the relevant categories and track Implementation of cost reduction projects, ensure standard spend and savings reporting
• Lead projects for Make or Buy and drive for decisions & implementation
• Identify and assess key strategic suppliers for modules and complete machines
• Be the direct interface for Global Procurement & Supply Chain

Your Profile / Qualifications

• University, master’s degree in engineering or business administration or equivalent educational level.
• Min 10 years relevant experience in managing Supply Chain and
  Production in multinational companies
• Profound know how of supply/demand planning, warehousing and logistics in multisite environments
• Management Experience ((at least 5 years)
• Proficiency in ERP-systems (SAP) and Business Intelligence reporting Financial acumen.
• Experience in supplier management
• Experience in leading and implementation of corporate Supply Chain networks
• Profound project and change management skills
• Profound know how of international contract management
• Negotiation experience across the global supplier markets
• English, local language, and preferably further languages
• Profound leadership skills
• Entrepreneur in Supply Chain and Production.
• Keeps the overall BU needs and targets in focus, with a holistic view on performance impact
• Analytical capabilities, problem solving skills and ability to think strategically
• Adapts well to changes in assignments and priorities
• High performance and result orientation
• Outstanding organizational skills
• Track record of having good business sense and judgment in making decisions
• Intercultural experience and skills
• Strong communicator, good networker
• Strongly innovative thinking and change competence
• Work experience both in complex matrix and centralized organization

Did we spark your interest?
Then please click apply above to access our guided application process.