At Umpisa Inc., our mission is to make the Philippines be known globally as a tech hub. 

Umpisa Inc. is a progressive technology services company that partners with select industries, clients and people to work on pioneering and industry-changing solutions via digital transformation, modern software development and venture building.

We create a set of world-class and impactful products and solutions to help organizations and individuals live better lives. We offer demanding, challenging and rewarding careers in software development, product development, emerging technologies, and more for the right candidates.

Essential Skills:

• Aligns with our values: Excellence, Integrity, Professionalism, People Success, Customer Success, Fun, Innovation and Diversity
• Strong communication skills
• Strong problem solving and analytical skills
• Excellent problem-solving ability
• Would like to work as part of a self-organizing Scrum team in a scaled agile framework
• Must be a self-starter and loves to collaborate with the team and client

Job Summary

We are looking for a Technical Delivery Manager who will play a crucial role in the successful execution and management of our projects. This individual will be responsible for the meticulous preparation and organization of a variety of key deliverables associated with the assigned PROJECT. These deliverables encompass the foundational elements necessary for project initiation, monitoring, and conclusion:

● Kickoff Deck (When applicable) - This essential presentation serves to align all stakeholders on project objectives, expectations, and timelines.
● Project Management Plan and Schedule - A comprehensive document outlining the strategies, methodologies, and detailed timelines that will guide the project through to completion.
● Warranty Support Contract - This document ensures that all parties understand the terms of support and maintenance following project completion, safeguarding both client and provider interests.
● Project Closure Report - A reflective analysis summarizing project outcomes, key learnings, and overall performance metrics, which is instrumental for future projects.

Responsibilities and Duties

●  Responsible for communications and coordination with key project stakeholders.
●  Assist in prioritization of IT projects as part of the business planning/ demand planning cycle for the Business Units.
●  Align with the CLIENT’s product and project manager(s) on the overall  business outcomes for the modules and delivery timelines
●  Track and report project implementation progress to CLIENT’s project stakeholders per the agreed frequency
●  Manage the project closure ensuring all deliverables are achieved and documented, including relevant lessons learned.
●  Facilitate user access to internal tools as part of dev / test logistics.  Coordination with both business and technical stakeholders, as needed, from project initiation to execution.
● Facilitate Product Release Management activities (Promo to Prod) in coordination with Business Units and CLIENT’s project stakeholders
● Secure stakeholder approvals for promotion from one project stage to another
● Create and update risk registry
● Monitor and manage all project dependencies and ensure scheduled and commitment dates are met

Minimum Requirements:

• Trustworthy, self-motivated, responsive and sharp
• Strong listening, verbal, written and presentation communication skills are essential
• Excellent attention to detail
• Strong communication skills, organization skills, time management skills

Preferred Qualifications

● Software and/or Product Development Lifecycle
● Agile/Scrum Framework knowledge and experience
● Good leadership and managerial skills
● Strong Project Management experience

We are seeking a dynamic and results-driven Sales and Marketing Specialist with expertise in HubSpot to join our growing team. In this role, you will leverage your knowledge of HubSpot's tools and features to enhance our sales strategies, optimize marketing campaigns, and drive customer engagement. Your analytical mindset and creativity will play a crucial role in achieving our business objectives.

WHO WE ARE

MySigrid is a Premium Executive and Personal Assistance Service staffed by humans powered by technology. We provide the right people, platform, and processes to optimize busy executives’ lives, allowing them to outsource the day-to-day activities that keep their personal and professional lives on time and on target. We aim to democratize access to executive support and to create jobs using technology instead of replacing them.

We use MySigrid, our proprietary Collaboration & Task Management Platform, to solve tasks efficiently and collectively - improving quality, reducing human error, and increasing speed. MySigrid is a ‘state-of-the-art’ technology platform designed to optimize the work processes of our Executive Assistants, allowing them to deliver world-class remote support to multiple clients, as well as giving them the flexibility to configure an optimal work/life balance.

Key Responsibilities:

• HubSpot Management: Administer and optimize the HubSpot CRM and Marketing Hub, including managing contacts, workflows, and marketing automation processes.

• Campaign Development: Collaborate with the marketing team to design, execute, and analyze integrated marketing campaigns that drive leads and sales conversions.

• Lead Generation: Implement effective lead generation strategies through email marketing, social media, content marketing, and other channels using HubSpot tools.

• Sales Support: Work closely with the sales team to develop sales enablement materials, track leads, and ensure a seamless handoff from marketing to sales.

• Analytics and Reporting: Monitor and report on campaign performance using HubSpot analytics, providing insights and recommendations for continuous improvement.

• Training and Support: Provide training and support to team members on HubSpot best practices and features to maximize usage across the organization.

• Market Research: Conduct market research to identify trends, customer needs, and competitive positioning to inform marketing strategies.
• Collaboration: Collaborate with cross-functional teams to align sales and marketing efforts and ensure a cohesive brand message.

Qualifications:

• Bachelor’s degree in Marketing, Business Administration, or a related field.
• Proven experience (3+ years) in sales and marketing while using Hubspot
• Strong analytical skills with the ability to interpret data and generate actionable insights.
• Excellent written and verbal communication skills.
• Creative problem solver with a results-oriented mindset.
• Proficient in Microsoft Office Suite and other marketing tools.

At MySigrid, we aim to ensure the professional and personal growth of all our employees:

• Paid Time Off (PTO) credits.
• HMO Package for the employee and two dependents.
• Medical subsidy.
• Internet and equipment subsidy.
• Comprehensive training and continuous learning advantages.
• Opportunity to contribute to new technology and help develop a high-end system that assists humans by optimizing their work processes.
• High importance to work-life balance with the opportunity to work from home part of the week.
• Opportunity to venture into other areas of the business as you continue to contribute to the growth of the company.
• Be part of a dynamic team of specialists who openly and willingly share their knowledge with their colleagues.
• Work in a corporate culture that encourages collaboration, with an emphasis on our core values: Integrity, Passion, Teamwork and Respect, Proactiveness, Accountability, and Determination.

Co-Working days

MySigrid has co-working offices in BGC, Ortigas, and Makati where the whole team meets twice a month at a minimum.

About Smart Nora

At Smart Nora, we are redefining the future of sleep technology. What started as a quest to solve a personal problem has evolved into a mission to transform sleep for 3.3 billion people worldwide. We are a team of designers, engineers, and innovators who are passionate about using technology to improve sleep health.

Our vision goes beyond addressing individual sleep challenges—we are building a future where cutting-edge technology integrates seamlessly into people’s lives to create healthier, more restorative sleep experiences. With tens of thousands of happy customers and counting, we are proud of the impact we’ve made so far, but our journey is far from over. We are expanding our reach into sleep and wellness, driven by advancements in our technology and a growing demand for personalized solutions that improve overall well-being.

As a dynamic and fast-paced team, we value curiosity, creativity, and collaboration. Our distributed team works effectively using tools like Notion, Figma, and Slack, ensuring everyone stays connected and informed. We believe in fostering an environment where innovation thrives, where every team member is empowered to take on new challenges and make meaningful contributions.

If you’re excited about the intersection of technology and wellness, and are eager to be part of a team that is shaping the future of sleep, Smart Nora is the place for you. We value great judgment, a positive attitude, and a desire to grow—both personally and professionally. With us, you'll be part of something truly transformative.

About the position

Smart Nora is looking for a creative, and results-oriented Email/SMS Marketing Specialist to join our Marketing team. As an Email/SMS Marketing Specialist, you will be responsible for managing and scaling our email campaigns and flows, helping us to communicate the right message to the right person, at the right time and frequency. You will also support our cross-platform marketing initiatives related to customer lifecycle management, new campaign launches and brand initiatives.

Qualifications:

• 3+ years in Email Marketing
• Deep knowledge of ESP platforms, Klaviyo knowledge a bonus!
• Capable of segmentation, setting up automation, creating campaigns, doing A/B testing, and more in ESPs
• Creative and strategic email designer
• Proven success developing and executing Email/SMS marketing strategies that have driven high-performing results
• Experience evaluating and reporting on Email/SMS performance
• A passion for Sleep and Wellness
• Extreme attention to detail

Responsibilities:

• Conducting market research to better understand consumer behaviors.
• Reviewing former campaigns to identify areas of strength and weakness
• Creating email marketing campaigns that speak directly to the pain points of existing and prospective clientele.
• Creating well-written copy that is engaging and flawless.
• Creating the design and layout for emails.
• Distributing emails through the use of automated flows
• Monitoring and reporting on the utility of each campaign.
  
  
• Meeting with the product team on Monday to plan and prioritize and later get together with the entire team for the weekly Kick-off.

Salary:

Our salaries are competitive with industry standards. The salary will be commensurate with your work experience.

Remote Work Accommodation -

Flexible hours, we will ensure you have the right equipment and set up for a functional and healthy work environment.

Health Benefits

We offer health and dental insurance. Our extended benefits package also gives you access to an array of services.

Equipment and Tools

All employees have access to the right tools for the job including an Apple computer and software for working efficiently.

How to Apply

Please email your application to smartnora@jobs.workablemail.com with the job title in the subject line. The body of your email should include the following:

• LinkedIn Profile (link)
• Portfolio and Case Studies (link)
• Cover letter
• Resume (attachment)
• Send us a short video to introduce yourself and let us know why you are the perfect candidate.

Please list any needs that you have that we can accommodate throughout the hiring process. Type N/A if not applicable.

The Interview Process

• Application Review: We will carefully review your responses to our questions and review your work samples.
• Interview #1 - 40 mins: Introduction + Work Experience review. In a 40-minute video call, we will get to know you, and answer any questions you might have. We will dedicate 20 minutes to dive into your most relevant projects and experiences.
• Interview #2 - 2 hours: Your Work at Smart Nora. We will dive deeper into the work you will be doing at Smart Nora. Make sure you fully understand how you will be an effective member of the team and how your contributions will fit into our mission. We will discuss real examples of your upcoming projects to get a sense of how you would approach and implement them.
• Culture and Talent Assessment - 1 hour We strongly believe in supporting you in finding meaningful work which is aligned with your strengths. This 1-hour activity will give you deep insights into your alignment with the team, the position, and your career.

Accommodations are available on request for candidates with special needs throughout the application process. Please let us know of any special needs in the application form.

RateHawk is part of Emerging Travel Group — a pioneering travel-tech company also known for its two other brands, ZenHotels and Roundtrip, spanning over 220 markets worldwide.

Our mission is to create, distribute, and operate the most convenient travel products. We constantly innovate and break the rules of the highly complex travel industry to make travel more widely available for individuals, more rewarding for professionals, and simpler for everyone.

• Flexible schedules and opportunity to work remotely.
• Ambitious and supportive team who love what they do, appreciate each other, and grow together.
• Internal programs for adaptation and training, development of soft skills, and leadership abilities.
• Partial compensation for participating in external training and conferences.
• Corporate English school: Group and individual lessons, speaking clubs with colleagues from all over the world.
• Corporate prices on hotels and travel services.
• MyTime Day Off - an extra non-working day without loss of compensation.

Amazon Account Manager

Job type: Fully Remote
Work Schedule: 9 am - 5 pm EST

We are actively seeking a skilled and enthusiastic Amazon Account Manager to join our client's e-commerce team.

Responsibilities:
Amazon Account Management:

• Handled Amazon Seller Central and Walmart Seller Central.
• Fixing listings, managing feedback & reviews, creating posts, and opening cases.
• Track and analyze sales metrics, such as conversion rates, traffic, and sales trends. Identify opportunities for improvement and implement strategies to increase revenue.
• Regularly review and optimize product listings on Amazon, ensuring accuracy, relevance, and compliance with Amazon's policies and guidelines.
• Monitor and manage inventory levels to prevent stockouts and overstock situations, ensuring a seamless customer experience.

• Proven experience in Amazon and Walmart Account Management.
• In-depth knowledge of Amazon Seller Central, Walmart Seller Central, fixing listings, creating posts, and opening cases
• Proficiency with Microsoft Excel, Amazon Seller Central, and Walmart Seller Cental.
• Skills in Adobe Photoshop.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
• Detail-oriented and proactive, with the ability to manage multiple tasks and meet deadlines.
• Familiarity with industry trends, Amazon policies, and the broader e-commerce landscape.

• Work from home
• Weekly pay
• Easy Hiring Process

The role:

We’re on the lookout for a marketing specialist with a strong digital background.

Content management will be central to your role, whether that’s writing, briefing freelance content writers, researching, proof reading, creating and managing a content calendar, overseeing design or creating and executing optimisation tests.

You will also own and run our organic social channels, including managing a content calendar, content creation and daily posting

You’ll be comfortable both actively delivering and managing a range of third party contractors and agencies to execute on our behalf.

Your key stakeholders will be with our marketing manager, GM and sales team across AU and US.

Why you will love this role:

• The opportunity to make a difference: we are not a large company tied down by bureaucracy, you can implement work quickly and see results.
• Own your role and the content strategy: for the right person there is an opportunity to really take this and make it yours.  We will trust you to work autonomously and get the job done.
• Lots of opportunity to learn and grow:  You will be working with an experienced Marketing Manager and General Manager who have decades of marketing experience between them so there is lots of room to learn and grow. They are also very open to ideas and new initiatives that you come up with.  We can also fund relevant training where appropriate
• Time to execute, not time in meetings: we do have a couple of set meetings and lots of collaboration within the marketing team, but the majority of your time will be used to execute your work.
• Friendly, remote team: we are a fun team, largely based in Australia, but also Philippines, India, USA and Pakistan. You will get the chance to collaborate with multiple teams who are all inclusive and open.

Essential Skills / qualifications:

• Fluent level English
• 2+ years experience managing/executing SEO content strategies (including keyword research)
• Content writing.
• Social media management.
• Executing Conversion Rate Optimisation (CRO) tests.
• An eye for design, you can manage designers and keep consistency across our site.
• Project management skills and an eye for detail, you will be managing multiple projects and freelancers.

Desired Skills:

• Marketing university degree or equivalent
• Understanding/experience of the logistics sector / SaaS businesses
• PPC management/execution.
• Design skills, these aren’t core to the role, but if you are able to create or make quick edits to images in Canva (or similar) it would be a plus.
• Basic Wordpress knowledge.

About TransVirtual:

TransVirtual is a modern SaaS business, delivering industry-leading logistics solutions. 

Inspired by his family’s involvement in the transport industry, our founder set out to build a truly configurable Transport Management System (TMS) that could adapt to the diverse needs of this sector. We’ve built on our unique selling point of configurability by developing a deep network which allows transport businesses to process more data, more effectively, through extensive integrations. 

Today we have evolved our product set beyond TMS and offer a complete logistics solutions, expanding beyond Australia into New Zealand, USA and Canada.

Our culture is constantly evolving, and we ensure strategic alignment through clear goals set using OKRs. We thrive on positive, consistent and collaborative communication, necessary of a remote first business. We support that through fortnightly all hands meetings and Quarterly Workshops including Retros.

We’re always looking for outstanding candidates to join us as Technology, Logistics and Growth experts. So, if you’re excited by this opportunity, we’d love to hear from you!

Join the Criminal Defense Revolution at Michael & Associates, Attorneys At Law!

At Michael & Associates, we’re not just defending clients—we’re revolutionizing what criminal defense can be. Born in Austin, Texas, we’ve swiftly risen to become one of the state’s largest, most sought-after firms, blending bold strategy with cutting-edge technology to drive remarkable results for our clients. And we’re not stopping here! With new offices opening in Florida, we’re extending our innovative approach across state lines. If you’re looking to make a real impact in the legal world with a team that’s rewriting the playbook, this is your moment.

About the Role

As a Sales Representative, you’ll be at the forefront of our client experience, the first point of connection between clients and the powerhouse team of attorneys ready to fight for them. Handling 50-100 inbound calls a day, you’ll serve as the welcoming voice that not only answers client inquiries but truly engages them—laying the foundation for a trusting, lasting relationship. You’ll be the critical link guiding clients from their first call to a formal consultation with our legal experts.

What You’ll Do Every Day

• Create Exceptional First Impressions: Represent Michael & Associates with warmth and professionalism, making potential clients feel supported from the moment they call.
• Handle High-Volume Calls with Precision: Manage a large volume of inbound calls (50-100 daily), answering client questions with clarity, providing guidance, and setting up appointments with attorneys for consultations.
• Own the Client Journey: Partner with our internal teams to coordinate appointment setting and follow-up, ensuring a seamless, tailored client experience from start to finish.

Why Join Us?

If you’re organized, empathetic, and passionate about making a difference, this role is more than just a job—it’s an opportunity to be part of something groundbreaking. You’ll gain experience in a fast-paced, high-impact environment that values innovation and client-first thinking. Join us at Michael & Associates and help us set a new standard for what a criminal defense firm can be.

Ready to bring your skills and energy to a team that’s shaping the future of criminal defense? Apply today!

• Proven sales experience in a call center environment is required (this is a non-negotiable qualification).
• We are looking for candidates with exceptional English communication skills, both written and verbal, to ensure effective collaboration with our diverse team and stakeholders.
• This is a remote position, so candidates must have a reliable laptop or PC, a high-quality headset, and high-speed internet with a backup connection in place to maintain productivity.

• Competitive Salary (Based on experience)

• Enjoy a permanent work-from-home setup!
• Opportunities for growth and career advancement
• A collaborative and inclusive work environment that values innovation.

Join the Criminal Defense Revolution at Michael & Associates, Attorneys At Law!

At Michael & Associates, we’re not just defending clients—we’re revolutionizing what criminal defense can be. Born in Austin, Texas, we’ve swiftly risen to become one of the state’s largest, most sought-after firms, blending bold strategy with cutting-edge technology to drive remarkable results for our clients. And we’re not stopping here! With new offices opening in Florida, we’re extending our innovative approach across state lines. If you’re looking to make a real impact in the legal world with a team that’s rewriting the playbook, this is your moment.

About the Role

As a Sales Representative, you’ll be at the forefront of our client experience, the first point of connection between clients and the powerhouse team of attorneys ready to fight for them. Handling 50-100 inbound calls a day, you’ll serve as the welcoming voice that not only answers client inquiries but truly engages them—laying the foundation for a trusting, lasting relationship. You’ll be the critical link guiding clients from their first call to a formal consultation with our legal experts.

What You’ll Do Every Day

• Create Exceptional First Impressions: Represent Michael & Associates with warmth and professionalism, making potential clients feel supported from the moment they call.
• Handle High-Volume Calls with Precision: Manage a large volume of inbound calls (50-100 daily), answering client questions with clarity, providing guidance, and setting up appointments with attorneys for consultations.
• Own the Client Journey: Partner with our internal teams to coordinate appointment setting and follow-up, ensuring a seamless, tailored client experience from start to finish.

Why Join Us?

If you’re organized, empathetic, and passionate about making a difference, this role is more than just a job—it’s an opportunity to be part of something groundbreaking. You’ll gain experience in a fast-paced, high-impact environment that values innovation and client-first thinking. Join us at Michael & Associates and help us set a new standard for what a criminal defense firm can be.

Ready to bring your skills and energy to a team that’s shaping the future of criminal defense? Apply today!

• Proven sales experience in a call center environment is required (this is a non-negotiable qualification).
• We are looking for candidates with exceptional English communication skills, both written and verbal, to ensure effective collaboration with our diverse team and stakeholders.
• This is a remote position, so candidates must have a reliable laptop or PC, a high-quality headset, and high-speed internet with a backup connection in place to maintain productivity.

• Competitive Salary (Based on experience)

• Enjoy a permanent work-from-home setup!
• Opportunities for growth and career advancement
• A collaborative and inclusive work environment that values innovation.

Join the Criminal Defense Revolution at Michael & Associates, Attorneys At Law!

At Michael & Associates, we’re not just defending clients—we’re revolutionizing what criminal defense can be. Born in Austin, Texas, we’ve swiftly risen to become one of the state’s largest, most sought-after firms, blending bold strategy with cutting-edge technology to drive remarkable results for our clients. And we’re not stopping here! With new offices opening in Florida, we’re extending our innovative approach across state lines. If you’re looking to make a real impact in the legal world with a team that’s rewriting the playbook, this is your moment.

About the Role

As a Sales Representative, you’ll be at the forefront of our client experience, the first point of connection between clients and the powerhouse team of attorneys ready to fight for them. Handling 50-100 inbound calls a day, you’ll serve as the welcoming voice that not only answers client inquiries but truly engages them—laying the foundation for a trusting, lasting relationship. You’ll be the critical link guiding clients from their first call to a formal consultation with our legal experts.

What You’ll Do Every Day

• Create Exceptional First Impressions: Represent Michael & Associates with warmth and professionalism, making potential clients feel supported from the moment they call.
• Handle High-Volume Calls with Precision: Manage a large volume of inbound calls (50-100 daily), answering client questions with clarity, providing guidance, and setting up appointments with attorneys for consultations.
• Own the Client Journey: Partner with our internal teams to coordinate appointment setting and follow-up, ensuring a seamless, tailored client experience from start to finish.

Why Join Us?

If you’re organized, empathetic, and passionate about making a difference, this role is more than just a job—it’s an opportunity to be part of something groundbreaking. You’ll gain experience in a fast-paced, high-impact environment that values innovation and client-first thinking. Join us at Michael & Associates and help us set a new standard for what a criminal defense firm can be.

Ready to bring your skills and energy to a team that’s shaping the future of criminal defense? Apply today!

• Proven sales experience in a call center environment is required (this is a non-negotiable qualification).
• We are looking for candidates with exceptional English communication skills, both written and verbal, to ensure effective collaboration with our diverse team and stakeholders.
• This is a remote position, so candidates must have a reliable laptop or PC, a high-quality headset, and high-speed internet with a backup connection in place to maintain productivity.

• Competitive Salary (Based on experience)

• Enjoy a permanent work-from-home setup!
• Opportunities for growth and career advancement
• A collaborative and inclusive work environment that values innovation.

Join the Criminal Defense Revolution at Michael & Associates, Attorneys At Law!

At Michael & Associates, we’re not just defending clients—we’re revolutionizing what criminal defense can be. Born in Austin, Texas, we’ve swiftly risen to become one of the state’s largest, most sought-after firms, blending bold strategy with cutting-edge technology to drive remarkable results for our clients. And we’re not stopping here! With new offices opening in Florida, we’re extending our innovative approach across state lines. If you’re looking to make a real impact in the legal world with a team that’s rewriting the playbook, this is your moment.

About the Role

As a Sales Representative, you’ll be at the forefront of our client experience, the first point of connection between clients and the powerhouse team of attorneys ready to fight for them. Handling 50-100 inbound calls a day, you’ll serve as the welcoming voice that not only answers client inquiries but truly engages them—laying the foundation for a trusting, lasting relationship. You’ll be the critical link guiding clients from their first call to a formal consultation with our legal experts.

What You’ll Do Every Day

• Create Exceptional First Impressions: Represent Michael & Associates with warmth and professionalism, making potential clients feel supported from the moment they call.
• Handle High-Volume Calls with Precision: Manage a large volume of inbound calls (50-100 daily), answering client questions with clarity, providing guidance, and setting up appointments with attorneys for consultations.
• Own the Client Journey: Partner with our internal teams to coordinate appointment setting and follow-up, ensuring a seamless, tailored client experience from start to finish.

Why Join Us?

If you’re organized, empathetic, and passionate about making a difference, this role is more than just a job—it’s an opportunity to be part of something groundbreaking. You’ll gain experience in a fast-paced, high-impact environment that values innovation and client-first thinking. Join us at Michael & Associates and help us set a new standard for what a criminal defense firm can be.

Ready to bring your skills and energy to a team that’s shaping the future of criminal defense? Apply today!

• Proven sales experience in a call center environment is required (this is a non-negotiable qualification).
• We are looking for candidates with exceptional English communication skills, both written and verbal, to ensure effective collaboration with our diverse team and stakeholders.
• This is a remote position, so candidates must have a reliable laptop or PC, a high-quality headset, and high-speed internet with a backup connection in place to maintain productivity.

• Competitive Salary (Based on experience)

• Enjoy a permanent work-from-home setup!
• Opportunities for growth and career advancement
• A collaborative and inclusive work environment that values innovation.

Join the Criminal Defense Revolution at Michael & Associates, Attorneys At Law!

At Michael & Associates, we’re not just defending clients—we’re revolutionizing what criminal defense can be. Born in Austin, Texas, we’ve swiftly risen to become one of the state’s largest, most sought-after firms, blending bold strategy with cutting-edge technology to drive remarkable results for our clients. And we’re not stopping here! With new offices opening in Florida, we’re extending our innovative approach across state lines. If you’re looking to make a real impact in the legal world with a team that’s rewriting the playbook, this is your moment.

About the Role

As a Sales Specialist, you’ll be at the forefront of our client experience, the first point of connection between clients and the powerhouse team of attorneys ready to fight for them. Handling 50-100 inbound calls a day, you’ll serve as the welcoming voice that not only answers client inquiries but truly engages them—laying the foundation for a trusting, lasting relationship. You’ll be the critical link guiding clients from their first call to a formal consultation with our legal experts.

What You’ll Do Every Day

• Create Exceptional First Impressions: Represent Michael & Associates with warmth and professionalism, making potential clients feel supported from the moment they call.
• Handle High-Volume Calls with Precision: Manage a large volume of inbound calls (50-100 daily), answering client questions with clarity, providing guidance, and setting up appointments with attorneys for consultations.
• Own the Client Journey: Partner with our internal teams to coordinate appointment setting and follow-up, ensuring a seamless, tailored client experience from start to finish.

Why Join Us?

If you’re organized, empathetic, and passionate about making a difference, this role is more than just a job—it’s an opportunity to be part of something groundbreaking. You’ll gain experience in a fast-paced, high-impact environment that values innovation and client-first thinking. Join us at Michael & Associates and help us set a new standard for what a criminal defense firm can be.

Ready to bring your skills and energy to a team that’s shaping the future of criminal defense? Apply today!

• Proven sales experience in a call center environment is required (this is a non-negotiable qualification).
• We are looking for candidates with exceptional English communication skills, both written and verbal, to ensure effective collaboration with our diverse team and stakeholders.
• This is a remote position, so candidates must have a reliable laptop or PC, a high-quality headset, and high-speed internet with a backup connection in place to maintain productivity.

• Competitive Salary (Based on experience)

• Enjoy a permanent work-from-home setup!
• Opportunities for growth and career advancement
• A collaborative and inclusive work environment that values innovation.

Join the Criminal Defense Revolution at Michael & Associates, Attorneys At Law!

At Michael & Associates, we’re not just defending clients—we’re revolutionizing what criminal defense can be. Born in Austin, Texas, we’ve swiftly risen to become one of the state’s largest, most sought-after firms, blending bold strategy with cutting-edge technology to drive remarkable results for our clients. And we’re not stopping here! With new offices opening in Florida, we’re extending our innovative approach across state lines. If you’re looking to make a real impact in the legal world with a team that’s rewriting the playbook, this is your moment.

About the Role

As a Sales Representative, you’ll be at the forefront of our client experience, the first point of connection between clients and the powerhouse team of attorneys ready to fight for them. Handling 50-100 inbound calls a day, you’ll serve as the welcoming voice that not only answers client inquiries but truly engages them—laying the foundation for a trusting, lasting relationship. You’ll be the critical link guiding clients from their first call to a formal consultation with our legal experts.

What You’ll Do Every Day

• Create Exceptional First Impressions: Represent Michael & Associates with warmth and professionalism, making potential clients feel supported from the moment they call.
• Handle High-Volume Calls with Precision: Manage a large volume of inbound calls (50-100 daily), answering client questions with clarity, providing guidance, and setting up appointments with attorneys for consultations.
• Own the Client Journey: Partner with our internal teams to coordinate appointment setting and follow-up, ensuring a seamless, tailored client experience from start to finish.

Why Join Us?

If you’re organized, empathetic, and passionate about making a difference, this role is more than just a job—it’s an opportunity to be part of something groundbreaking. You’ll gain experience in a fast-paced, high-impact environment that values innovation and client-first thinking. Join us at Michael & Associates and help us set a new standard for what a criminal defense firm can be.

Ready to bring your skills and energy to a team that’s shaping the future of criminal defense? Apply today!

• Proven sales experience in a call center environment is required (this is a non-negotiable qualification).
• We are looking for candidates with exceptional English communication skills, both written and verbal, to ensure effective collaboration with our diverse team and stakeholders.
• This is a remote position, so candidates must have a reliable laptop or PC, a high-quality headset, and high-speed internet with a backup connection in place to maintain productivity.

• Competitive Salary (Based on experience)

• Enjoy a permanent work-from-home setup!
• Opportunities for growth and career advancement
• A collaborative and inclusive work environment that values innovation.

The Assistant Manager - HR provides visible, accessible and trusted human resources support for designated management and employees throughout the designated countries, such as recruitment, selection, induction, payroll, performance management, people and organisational development, compensation and benefits, and employee relations. Act as HR lead on Compensation & Benefits, HR Operations & Payroll for APAC region.

Job Responsibilities:

1. Personnel, Payroll Administration

- Coordinate the business process outsourcing payroll and ensure a timely and correct payroll administration of employees and team members in designated country. Contribute to the development, implementation and maintenance of up to date internal descriptions of payroll administration processes. Manage local HR related audits.
- Ensure a timely and correct personnel and payroll administration of employees in APAC region.
- Accountable for the HRIS updates. Review, propose changes & maintain the online HR Portals as applicable.
- Execute HR processes including but not limited to onboarding, transfer and leavers. Contribute to the optimization of HR processes, signaling bottlenecks, initiating improvements and preparing and updating work/process description.

2. Compensation & Benefits

- Implement, review & administer policies, processes and tools (related to such as insurances, pension, staff handbooks terms and conditions, annual compensation reviews and bonus processes).
- Maintain an up to date and coherent Job and Reward framework (job profiles, job levels, job titles, job families, C&B packages, variable pay programs) based on internal equity and external competitiveness.
- Support to manage ongoing employee compensation programs including annual compensation reviews, promotion cycles, salary proposals, and bonus programs in the region.
- Provide support in preparing job offers, promotions, transfers and dismissal cases.
- Ensure up to date publication of C&B policies, processes and tools on the HR Portal. Provide information sessions for managers and employees.

3. Human Resources Business Partner

- Provide support to management in recruitment, selection, induction and retention of new hires with Omron DNA within a pre-defined process, timeline and key performance indicators.
- Coordinate and support management in the performance management cycle processes across the region regarding performance development reviews, performance improvement activities, mid year reviews, personal development planning, talent reviews and succession planning.
- Support management in identifying development needs and facilitate development activities (on individual, team and organisational level).

4. Ensure and maintain all regulations of Company to keep in line with government regulations, to avoid the existence of issues that can disrupt the stability and operations of the Company and establish a positive employer-employee relationship.

5. Contribute in developing, implementing, monitoring and reviewing HR strategies, policies, processes, instruments, systems and KPI's.

6. Participate in and lead HR projects as defined in the annual HR action plans.

7. Support & deliver any other adhoc duties assigned by Manager.

- Masters or Degree in Human Resources Management.
- Understanding of and familiarity with social security legislation and labor legislation in APAC is highly advantageous.
- Proactive and target oriented. Works with high pace and with a high level of accuracy at the same time.
- Good knowledge of Word and Excel.
- Strong communication skill.
- Proficient in the English and local language, both written and verbal.

Octal Philippines Inc. is looking for a dynamic Digital Marketing Specialist to join our growing marketing team. The ideal candidate will be responsible for developing and implementing effective digital marketing strategies to increase brand awareness, drive website traffic, and generate leads. You will manage various online marketing channels, including SEO, social media, email marketing, and PPC campaigns, while analyzing data to optimize performance and achieve business objectives.

• Bachelor's degree in Marketing, Communications, or a related field
• At least 2 years of experience in digital marketing
• Strong understanding of digital marketing channels, including SEO, SEM, email marketing, and social media
• Proficiency with digital marketing tools and analytics platforms (e.g., Google Analytics, SEMrush, Hootsuite)
• Experience with managing PPC campaigns and social media advertising
• Excellent written and verbal communication skills
• Creative thinker with strong analytical skills
• Ability to work independently as well as part of a team
• Strong organizational skills and attention to detail
• Expertise in digital advertising like Google Ads and Amazon paid ads, etc., running website/email promotions, website optimization, and website SEO
• Expertise in Shopify and Amazon catalog management that would be an excellent fit for what we're looking for

This role manages the overall quality of service delivery and daily operations
through relationship management with the BPOs.

This role will focus on driving improvement in delivery management core processes and opportunities, BPO performance and customer satisfaction.

• Act as the main point of contact for the BPO and handle their day-to-day communication and requirements.
• Define, develop, communicate and implement standard operating procedures and best practices for BPO execution.
• Manage client and BPO expectations to ensure implementation and use of services are within the agreed scope and timeframe.
• Manage BPO contract fulfillment from a day-to-day relationship and operational perspective.
• Manage BPO staff onboarding, the proper use of all agent tools and offboarding in alignment with Turnitin’s security requirements.
• Maintain a working knowledge of operational support requirements and expectations, across Turnitin product lines, to support all BPO teams and foster accountability.
• Monitor quality of deliverables according to Turnitin’s expectations and standard operating procedures to ensure that the relevant KPIs are met.
• Manage and supervise BPO performance in alignment with Turnitin’s objectives, adjusting milestones as needed to drive BPO and agent-specific performance.
• Responsible for ensuring appropriate internal escalations are progressed with proactive and effective communication to minimize any impact.
• Focus on improving quality through the use of calibrations, audits, and evaluation of performance scores to maintain operational compliance.
• Lead improvement in BPO new hire and overall team performance through ongoing coaching, feedback, positive recognition, and the implementation of corrective action to course correct.
• Review analytics and reports to address quality, performance and forecast concerns and opportunities.
• Responsible for managing diverse cultural contexts to ensure the successful handling and productivity of all BPO relationships.
• Produce supporting materials, including documentation and template plans for use by internal and external stakeholders involved in assessment delivery and reviewing services.
• Identify and implement new strategies/policies/systems to improve the quality and efficiency of service delivery performance and accuracy.
• Work cross-functionally with our CSMs and Product teams to continually improve performance and drive towards increased self-service and ticket deflection.

Your Role:

The Digital Marketing Specialist ( Social Media) is responsible for managing the execution and quality assurance of social media campaigns across platforms like Meta (Facebook, IG), Pinterest, and TikTok.

What you will you do:

• Conduct quality assurance for campaigns to ensure all data matches the ticket IO and campaign setup.
• Perform weekly or mid-reporting for all active campaigns.
• Prepare and set up wrap report templates, allowing campaign managers to review and optimize before submission.
• Handle multiple campaigns, with an average of 5-8 per week, and up to 25 during peak seasons.
• Ensure accurate data reporting and campaign optimization with a focus on continuous improvement.

• 3 - 5 years of experience in campaign management or digital marketing focusing on Social media platforms ( META ads, Tiktok and Pinterest)
• Experience with campaign QA and data management is a plus.
• Knowledge of Excel (PivotTables), and PowerPoint is a plus.
• Excellent Communication skills.
• High Attention to Details
• Amenable to work on a permanent night shift schedule
• Amenable for hybrid work set-up

• Access to Ayala perks and benefits
• Hybrid work set-up and provided with complete work tools
• Work-from-home Allowance
• Healthcare Insurance (HMO) coverage on day 1
• Access to mental health and wellness program
• Life and Accident Insurance on day 1
• Convertible leave credits

Neo Group, recruiting on behalf of our esteemed partner in the tech industry, is seeking an experienced and dedicated HR Manager to join their team. As the HR Manager, you will be responsible for overseeing all HR functions and activities to support the employees and ensure a positive work culture.

You will collaborate with leadership and stakeholders to develop and implement HR strategies and initiatives that align with company goals and values. You will also be responsible for managing recruitment and onboarding processes, employee relations, performance management, training and development, and HR administration.

We are looking for a highly organized and detail-oriented individual with strong interpersonal and communication skills. If you have a proven track record in HR management, a deep understanding of HR best practices and employment laws, and a passion for supporting and developing employees, we would love to hear from you.

Key Responsibilities

A LITTLE BIT ABOUT Boldr

• Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.
• We are a global team, united by our desire to connect diverse people with common values for boldr impact. 
• We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.

LET’S START WITH OUR VALUES

• Meaningful connections start with AUTHENTICITY
• We do our best work by being CURIOUS
• We grow by remaining DYNAMIC
• Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE 
• At the heart of great partnerships, we’ll always find EMPATHY

WHAT IS YOUR ROLE

As the Student Re-engagement Manager, you will be responsible for identifying and reaching out to extended students who dropped from the program. Your primary objective will be to reengage these students and provide guidance to support their successful return to the extended course. You will act as an advocate for students, offering personalized assistance and support throughout the re-entry process.

WHY DO WE WANT YOU

We are currently looking for impact-driven individuals who are passionate in helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic and Authentic.

WHAT WILL YOU DO

• Identify and contact extended students who dropped out of the program to understand the reasons for their departure.
• Develop personalized re-engagement strategies for each student, addressing their specific concerns and needs.
• Act as the primary point of contact for dropped students, providing ongoing support and guidance during the re-entry process.
• Collaborate with the Student Success team to develop initiatives that improve student retention and reduce drop rates in the extended course.
• Maintain accurate records of re-engagement efforts and student interactions, ensuring timely follow-ups and documentation.
• Provide information about resources, academic support services, and financial aid options to facilitate the re-entry process.
• Assist students in completing necessary paperwork and enrollment procedures to re-enroll in the extended course.
• Collaborate with other departments, including Finance and Academic Advising, to ensure a smooth transition for re-entering students.
• Monitor students' progress upon re-entry, identifying potential challenges, and providing proactive support to enhance their success.
• Share insights and feedback with relevant teams to continuously improve the re-engagement process and overall student experience.

WHAT WE’LL LIKE ABOUT YOU

 YOU ARE…

• Curious and authentic, just like us! #beboldr 

• An analytical and critical thinker, with an eye for even the most minute of details
• Passionate about client satisfaction.
• Self-starter, motivated, and results-driven 
• Possesses an innate ability to connect with people and energizes them to push forward, even when encountering obstacles or pushback.
• Ability to function effectively in a fast-paced environment and quickly learn new skills to meet the organization’s needs
• Organized and detail-oriented. Always up-to-date in documentation and record creation

YOU HAVE…

• 1-2 years of customer service experience, sales, or any client/customer-facing position
• Bachelor's degree in a relevant field or equivalent work experience.
• Proven experience in academic advising, student success management, or a related field.
• Strong interpersonal skills and the ability to build rapport and trust with students from diverse backgrounds.
• Excellent communication skills, both written and verbal, to provide clear and empathetic support to students.
• Familiarity with higher education systems and procedures, including enrollment processes and academic policies.
• Ability to work independently and take initiative in re-engaging dropped students.
• Highly organized with strong time management skills to handle multiple re-engagement efforts simultaneously.
• Previous experience with re-engagement initiatives or retention programs is a plus.
• Passion for helping students succeed and dedication to providing outstanding support.
• Preferred behavioral elements: adaptability, resilience, resourcefulness, enthusiasm, and meticulousness.

• Private Health Insurance
• Paid Time Off
• Work From Home
• Training & Development
• Mental Health Program
• Philhealth Coverage

A LITTLE BIT ABOUT Boldr

• Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.
• We are a global team, united by our desire to connect diverse people with common values for boldr impact. 
• We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.

LET’S START WITH OUR VALUES

• Meaningful connections start with AUTHENTICITY
• We do our best work by being CURIOUS
• We grow by remaining DYNAMIC
• Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE 
• At the heart of great partnerships, we’ll always find EMPATHY

WHAT IS YOUR ROLE

As a Student Success Advisor, you are responsible for managing programs and cohorts at a university, providing support and servant leadership to our students. This job description highlights the key responsibilities and expectations of the role, showcasing the support and servant leadership exhibited by the current employee in this position.

WHY DO WE WANT YOU

We are currently looking for impact-driven individuals who are passionate in helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic and Authentic.

WHAT WILL YOU DO

• Program and Cohort Management:
• Manage programs and cohorts at a university, ensuring their needs are met and their goals for student success are achieved.
• Monitor and review feedback and key performance indicators (KPIs) for specific cohorts, identifying areas for improvement and implementing appropriate interventions.
• Conduct class observations to ensure quality instruction and provide valuable feedback to instructors.
• Student Outreach:
• Engage in proactive student outreach to establish connections and build rapport with students.
• Maintain regular contact with students, fostering first-mile connections through at least monthly calls or texts to cohorts.
• Provide ongoing support and guidance to students, addressing any questions, concerns, or challenges they may face.
• Support and Feedback:
• Serve as the primary point of contact for students, addressing their needs and providing timely and effective support.
• Actively listen to student feedback, acknowledging their concerns and providing appropriate resolutions.
• Collaborate with relevant departments to address feedback that requires attention and improvement.
• Connection with At-Risk Students:
• Monitor the progress of at-risk students and intervene as necessary to support their success.
• Regularly review progress reports and academic performance to identify students who may need additional assistance.
• Implement targeted interventions to ensure at-risk students receive the necessary support and resources.
• Attendance and Grade Tracking:
• Manage attendance tracking systems, ensuring accurate and up-to-date records are maintained.
• Monitor student grades and academic progress, identifying any patterns or issues that may require intervention.
• Collaborate with instructors and relevant stakeholders to address attendance or grading concerns.
• Student Escalations:
• Handle student escalations promptly and effectively, ensuring timely resolution and maintaining high levels of student satisfaction.
• Collaborate with internal teams to address escalated issues, advocating for students' needs and providing appropriate resolutions.

WHAT WE’LL LIKE ABOUT YOU

 YOU ARE…

• Curious and authentic, just like us! #beboldr 

• An analytical and critical thinker, with an eye for even the most minute of details
• Passionate about client satisfaction.

YOU HAVE…

• Strong interpersonal and communication skills, with the ability to build relationships and connect with students effectively.
• Ability to provide empathetic support and servant leadership to students.
• Proven ability to manage programs and cohorts, ensuring their success and satisfaction.
• Excellent organizational and problem-solving skills.
• Ability to handle student escalations with professionalism and a customer-centric approach.
• Experience with student outreach, intervention strategies, and academic support.
• Proficiency in using technology platforms for attendance tracking and student communication

• Private Health Insurance
• Paid Time Off
• Work From Home
• Training & Development
• Mental Health Program
• Philhealth Coverage

We are looking for an experienced Social Media Manager with skills in website design to join our client's team. The ideal candidate will have a passion for creating engaging visual content for digital platforms and managing website design.

• Weekly Pay
• Work from home opportunities
• Easy Hiring Process
• Negotiable salary depending on the experience

We are seeking an experienced and data-driven Support Manager to lead our team of support agents. The ideal candidate will have exceptional people management skills and the ability to analyse support data, identify key drivers, and formulate strategic plans to reduce support volumes.

This role is highly focused on analytics, with a requirement to report key metrics and insights to the business on a weekly basis. We're looking for someone with an analytical mind who uses data to optimise processes and is familiar with building continuous improvement processes.

The successful candidate must have a minimum of 7 years management experience in a SaaS environment, and must be proficient in using the Intercom chat platform.

Key Responsibilities:

• Data Analysis & Reporting: Regularly analyse support data to identify patterns, root causes, and key drivers of customer inquiries. Develop reports outlining key metrics, including ticket volumes, response times, customer satisfaction, and resolution rates.
• Strategic Planning: Formulate and implement strategies to reduce ticket volumes, improve resolution times, and increase customer satisfaction, leveraging data-driven insights.
• Performance Metrics: Report weekly to the business on key performance indicators (KPIs), highlighting trends, actionable insights, and proposed initiatives to enhance the customer support function.
• Process Improvement: Continuously identify opportunities to improve support processes, workflows, and tools, with a focus on optimising efficiency and customer outcomes.
• Team Leadership: Manage and mentor a team of support agents, ensuring high levels of performance, engagement, and professional development. You will also be heavily involved in the ongoing global recruitment of support agents.
• Intercom Management: Oversee the configuration, optimisation, and use of Intercom as the primary chat platform, ensuring the team is fully equipped to manage and resolve customer inquiries efficiently.
• Collaboration: Work closely with cross-functional teams, including product, engineering, and customer success, to ensure seamless communication, escalation management and issue resolution.

Qualifications and Experience:

• Minimum of 7 years of experience in customer service management, with at least 3 years in a leadership role in a Saas environment.
• Exceptional people management skills, with a focus on developing high-performing teams.
• Experience in reporting and presenting to senior leadership, including the ability to formulate and communicate strategic recommendations based on data.
• A results-oriented mindset with the ability to balance customer satisfaction with operational efficiency.
• Proven track record in data analysis, including the ability to interpret support ticketing data and provide actionable insights.
• Strong experience with Intercom (preferred) or similar chat support systems.
• Excellent written and verbal communication skills.

This role offers a unique opportunity to lead a dynamic support team and have a direct impact on customer satisfaction and operational efficiency. If you are an analytical, results-driven leader with a passion for people management, we’d love to hear from you!

A LITTLE BIT ABOUT BOLDR

Talent is everywhere but opportunity is not. Boldr is the first (and largest) global B Corp talent outsourcing company, dedicated to connecting the world to opportunity. Our global team of over 1,000 team members, spread across 5 countries (South Africa, Philippines, Mexico, USA, and Canada), provides ethical access to global talent, delivering high quality, seamless customer experiences for our values-aligned clients, while empowering local team members to develop and grow. With a proven commitment to local communities, Boldr is serious about impact, proving that our dynamic approach to outsourcing is good for communities and businesses.

We are a ‘People First’ organization, and our mission is to help people grow and connect. We believe each team member should be given the tools and space to become the best version of themselves, learning and growing together in line with this mission, while having fun and delivering excellence to our clients.

WHAT IS YOUR ROLE

As the Tacloban Recruitment Manager, you will play a strategic role in Boldr’s recruitment process in Manila, Tacloban, and other provinces in the Philippines. You will take a proactive approach to sourcing and hiring the best candidates while planning, developing, and implementing an innovative talent acquisition strategy for our global company.

WHAT WILL FILL YOUR WORKDAY 

• Collaborate with business leaders to evaluate, research, and design a consistent recruitment procedure.
• Work closely with key stakeholders to understand hiring needs for each position, meeting competitive hiring goals and expectations.
• Develop sustainable talent acquisition and hiring plans and strategies.
• Lead, oversee, and supervise members of the Recruitment team in the Philippines.
• Cultivate strong relationships with external recruitment agency partners.
• Manage and maintain recruitment databases.
• Oversee all recruitment channels (referrals, headhunters, online channels) and research and recommend new sourcing methods.
• Plan and implement employee referral programs.
• Support and collaborate with recruiters to manage sourcing, interviewing, and employment processes.
• Identify bottlenecks in the recruiting process and implement procedures to enhance the candidate experience.
• Assess the effectiveness of recruitment plans through team communication.
• Act as the point of contact for all resourcing issues and matters.
• Develop, design, plan, and execute employer branding activities.
• Research and recommend new sources for the recruitment of active and passive candidates.
• Review employment applications and background check reports.

WHAT WE’LL LIKE ABOUT YOU

You Will Stand Out if You Are:

• Curious and authentic, embodying our #beboldr ethos.
• Skilled at maintaining internal and external relationships.
• A staunch advocate for the confidentiality of restricted information.
• Confident in managing competing priorities.
• A strong team player, eager to share industry knowledge and best practices.
• Resourceful, creative, and tenacious.
• Structured and organized, with a keen eye for detail and a commitment to delivering consistently high-quality output.
• Proactive and self-motivated, always seeking ways to improve processes and enhance the applicant experience.
• To be considered you must live within driving distance of Leyte or be willing to move to Leyte.

You Will Stand Out if You Have:

• Experience as a Senior Recruitment Consultant, Recruitment Manager, Talent Acquisition Supervisor, or similar role.
• Hands-on recruitment experience in numerous locations across the Philippines.
• In-depth knowledge of recruitment practices, metrics, and guidelines.
• Advanced skills in cloud-based applications such as Google Drive, Google Sheets, Google Docs, and MS Office.
• Proficiency in various sourcing techniques and platforms.
• An aptitude for identifying candidates who are not only technically qualified but also culturally aligned.
• Excellent analytical skills.

• SSS
• Pag-ibig
• Philhealth
• HMO on day one
• 13th month pay
• Paid incentive leaves
• Personal time-offs (PTOs)
• Sick leave

A LITTLE BIT ABOUT Boldr

• Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.
• We are a global team, united by our desire to connect diverse people with common values for bolder impact. 
• We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.

LET’S START WITH OUR VALUES

• Meaningful connections start with AUTHENTICITY
• We do our best work by being CURIOUS
• We grow by remaining DYNAMIC

WHAT IS YOUR ROLE

We’re looking for a self-starter, hard-working, and dedicated team member to jump in and be a key part of our Client Experience team. 

In this role, you are responsible for maintaining and nurturing Boldr’s Client relationships as well as developing and empowering Boldr’s Team Captains to be successful in their role. You will act as a business owner taking full accountability for the success of your Client and teams, ensuring they are fully equipped to meet our commitments to our Clients and doing so with the highest level of quality. 

You will help foster a healthy working environment for our team members by working with other functions and internal stakeholders (such as People Experience and Operations). You will represent Boldr to our Clients and act as our internal Client across various departments. You will need to be laser-focused on our operational performance and comfortable with the management of global teams on a daily basis. You will be responsible for day-to-day Client communication, performance reporting, training, and escalation management. Having an eye for details will be important as you’ll be maintaining all Client Success tools and procedures. 

WHAT WILL YOU DO

Processes

• Develop and maintain an authentic relationship with all the Client and internal stakeholders.
• Act as a strategic advisor to our Clients and internal stakeholders by managing key points of contact and updating key challenges and opportunities.
• Execute daily and weekly reviews of our operational performance with Client stakeholders and Boldr leadership.
• Ability to work seamlessly with different departments namely: Implementation, Client Solutions, Finance, IT, People Experience and Office Operations.
• Communicating and resolving basic to complex inquiries and concerns in an accurate, valid, complete, and timely manner. 
• Create and manage Client contracts such as MSAs and SLAs. 
• Manage a team of Team Captains and monitor compliance against SLAs and achievement of Client KPIs.
• Partner with Team Captains to ensure documentation is constantly updated and identification of process improvements are sourced with the TC and their team.
• Facilitate Client Business Reviews in partnership with your SBU Head and organize the Boldr team to create these reviews.
• Develop, maintain, and leverage relationships and networks within the Client organization to identify and develop business opportunities.
• Update Hubspot deal cards and ensure all necessary items are appropriately invoiced.
• Follow up with clients on invoicing, pricing discrepancies, and other billing-related issues. 

People Management

• Plan and oversee hiring, onboarding, training, quality assurance, tool optimization, and team building.
• Supervise and develop Team Captains through guidance, observation, and performance management activities. 
• As needed, joins the Team Captain on calls with the Client, team huddles or coaching sessions to stay up to date with all Client and team developments. 
• This also provides an opportunity to observe the Team Captain’s presentation, Client communication and coaching skills. 
• Taking steps to ensure learning and growth through development plans and, when necessary, progressive counseling. 
• Promote and foster a culture of continuous improvement by providing positive and constructive feedback to team members.
• Establish, promote, and maintain the Boldr culture within the organization. 
• Understand employee career growth aspirations to enable matching Boldr’s needs with employee abilities.
• Act as the escalation point for the Team Captains.
• Responsible for upholding our organization’s values throughout the workplace.
• Monitor achievement of internal and external KPI’s and ensure Operational Excellence.
• Identify performance issues, conduct root cause analysis, and work with operations to improve performance on KPIs through motivating, guiding, and holding local operations managers accountable for following SLA. 

Tools, Administration, and Reporting

• Familiarity with Google Suite of Services is a must for this role.
• Gmail, GDrive, Sheets, Slides, and Docs are used heavily in Boldr
• Experience with Hubspot is a plus.
• Experience optimizing platforms such as ZenDesk, TalkDesk, Shopify  applications is also a plus.
• Know how  to use data to generate reports and assess the health and efficacy of a program, and how to take action to mitigate or improve.
• Maintain Client schedule (Weekly Updates, Monthly Business Reviews &, Quarterly Business.
• Reviews, Implementations) and collect feedback and drive necessary actions to completion.

Training

• Coordinate necessary training and best practices related to Tools and Processes.
• Onboard new hires to ensure they are fully ready to succeed in their role.

Ongoing support and knowledge sharing

• Obtain feedback from Clients and team members on processes and tools to ensure continuous improvement.
• Provides input and communication to drive Client Success improvement, for all Clients, enterprise-wide.

WHAT WE’LL LIKE ABOUT YOU

 YOU ARE…

• Curious and authentic, just like us! #beboldr 

• An analytical and critical thinker, with an eye for even the most minute of details
• Passionate about client satisfaction

YOU HAVE…

• Bachelor's/College Degree of any related field you’re passionate about!
• 2+ years in a Client facing role.
• 2+ years knowledge of BPO,  Staffing, Tech, or other Business Service  Industries 
• 2+ years people management experience.

• Manipulate Excel or Google Sheets, and Google Slides to be helpful with the reporting work you’ll be responsible for. 
• Focus on listening and understanding what other people are saying, ask questions as appropriate, and not interrupt at inappropriate times.
• Maintain an open dialogue with the organization's external and internal Client partners in both positive and negative situations.
• Read, research, and draft letters, emails,  and documents.
• Identify complex problems and review related information to develop and evaluate options and implement solutions.
• Speaking in a public setting and delivering presentations to individuals and groups.
• Cope effectively with losses or rejections by moving on to other challenges and learning from past experiences.

• Private Health Insurance
• Paid Time Off
• Work From Home
• Training & Development
• Mental Health Program
• Philhealth Coverage

A LITTLE BIT ABOUT Boldr

• Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.
• We are a global team, united by our desire to connect diverse people with common values for bolder impact. 
• We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.

LET’S START WITH OUR VALUES

• Meaningful connections start with AUTHENTICITY
• We do our best work by being CURIOUS
• We grow by remaining DYNAMIC
• Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE 
• At the heart of great partnerships, we’ll always find EMPATHY

WHAT IS YOUR ROLE

We’re looking for an experienced manager who is, a hard-working, dedicated team member to jump in and support our key client partnerships by supporting performance and management. 

In this role, you are responsible for maintaining and nurturing Boldr’s key Client relationships as well as supporting the development of Boldr’s Client Experience Managers through mentorship and empowerment. You will act as a business owner taking full accountability for the success of your Client and teams, ensuring they are fully equipped to meet our commitments to our Clients and doing so with the highest level of quality. 

You will help foster a healthy working environment for our team members by working with other functions and internal stakeholders (such as People Experience and Operations). You will represent Boldr to our Clients and act as our internal Client across various departments. You will need to be laser-focused on our operational performance and comfortable with the management of global teams on a daily basis. You will be responsible for day-to-day Client communication, performance reporting, training, and escalation management. Having an eye for detail will be important as you’ll be maintaining all Client Success tools and procedures. 

WHAT WILL YOU DO

Processes

• Develop and maintain an authentic relationship with Gold & Platinum-level Clients and internal stakeholders.
• Execute reviews of our operational performance with Client stakeholders and Boldr leadership when needed. 
• Work seamlessly with the Head of eCommerce to ensure service excellence and development amongst the eCommerce Strategic Business Unit partnerships.
• Communicate and resolve complex inquiries and concerns in an objective, valid, complete, and timely manner. 
• Help plan and review MSAs and SLAs created by the CX and contracts teams.
• Manage and support various levels of CX leadership and monitor compliance against SLAs and achievement of Client KPIs.
• Partner with leadership to ensure documentation is constantly updated, and identification of process improvements are sourced with the Team Captains and their teams.

• Facilitate Client Business Reviews in partnership with your SBU Head and organize the Boldr team to create these reviews.

• Develop, maintain, and leverage relationships and networks within the Client organization to identify and develop business opportunities.
• Update Hubspot deal cards and ensure all necessary items are appropriately invoiced.
• Follow up with clients on invoicing, pricing discrepancies, and other billing-related issues. 

People Management

• Supervise and develop Client Experience Managers through guidance, observation, and performance management activities. 
• Join the Client Experience Managers on calls with the Client, team huddles, or coaching sessions where needed to stay updated with all Client and team developments.
• Work closely with the Head of eCommerce to identify any challenges or opportunities amongst your partnerships or leadership.
• Promote and foster a culture of continuous improvement by providing positive and constructive feedback to team members.
• Establish, promote, and maintain the Boldr culture within the organization. 
• Understand team member career growth aspirations to enable matching Boldr’s needs with team member abilities.
• Act as the escalation point for the Client Experience Managers and your direct Team Captains.
• Responsible for upholding our organization’s values throughout the workplace.
• Monitor achievement of internal and external KPIs and ensure Operational Excellence.
• Identify performance issues, conduct root cause analysis, and work with operations to improve performance on KPIs through motivating, guiding, and holding local operations managers accountable for following SLA. 
• Act as a change agent, supporting the successful implementation of company-wide policies, procedures, and tools.

Tools, Administration, and Reporting

• Familiarity with Google Suite of Services is a must for this role.
• Gmail, Drive, Sheets, Slides, and Docs are used heavily in Boldr
• Experience with Hubspot is a plus.
• Maintain Client schedule (Weekly Updates, MBRs, QBRs, Implementations), collect feedback, and drive necessary actions to completion.

Training

• Coordinate necessary training and best practices related to Tools and Processes.
• Onboard new hires to ensure they are fully ready to succeed in their role.

Ongoing support and knowledge sharing

• Obtain feedback from Clients and team members on processes and tools to ensure continuous improvement
• Provides input and communication to drive Client Success improvement for all Clients, enterprise-wide

WHAT WE’LL LIKE ABOUT YOU

 YOU ARE…

• Curious and authentic, just like us! #beboldr 
• An excellent communicator across all stakeholders
• An analytical and critical thinker, with an eye for even the most minute of details
• Passionate about Client satisfaction 
• Proactive and self-motivated
• Borderline obsessive, curious, keen to learn, grow and inspire to share your skills and talents with the team.
• A confident yet humble servant leader who is self-aware and willing to ask for help
• A quick learner
• Adept at giving as well as taking direction
• Able to understand and prepare for the impact of a simple “yes”; able to provide alternative solutions when “no” is necessary
• Able to DO and DELEGATE; understand the different circumstances where each is necessary
• Purposeful with a sense of urgency
• Able to connect with team members, Clients, and internal customers
• Able to manage conflict, redirect differences towards a common goal

YOU HAVE…

• 2+ years of knowledge of BPO,  Staffing, Tech, or other Business Service Industries 
• 3+ years of people management experience
• 4+ years in a Client facing role
• Focus on listening and understanding what other people are saying, ask questions as appropriate, and not interrupt at inappropriate times.
• Maintain an open dialogue with the organization's external and internal Client partners in both positive and negative situations.
• Read, research, and draft letters, emails,  and documents.
• Identify complex problems and review related information to develop and evaluate options and implement solutions.
• Speaking in a public setting and delivering presentations to individuals and groups.
• Cope effectively with losses or rejections by moving on to other challenges and learning from past experiences. 
• Use all Google Suite products.

• Private Health Insurance
• Paid Time Off
• Work From Home
• Training & Development
• Mental Health Program
• Philhealth Coverage